Quantum SCALAR I2000 User Manual

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Quantum Scalar

Quantum Scalari2000 Library

Scalar i2000

i2000 Library

6-00421-11

Scalar i2000 User’s Guide, 6-00421-11, June 2007, Made in USA.

Quantum Corporation provides this publication “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability or fitness for a particular purpose. Quantum Corporation may revise this publication from time to time without notice.

Your right to copy this manual is limited by copyright law. Making copies or adaptations without prior written authorization of Quantum Corporation is prohibited by law and constitutes a punishable violation of the law.

TRADEMARK STATEMENT

Quantum, ADIC, DLT, DLTtape, the Quantum logo, and the DLTtape logo are all registered trademarks of Quantum Corporation.

SDLT and Super DLTtape are trademarks of Quantum Corporation.

Other trademarks may be mentioned herein which belong to other companies.

Chapter 1 About This Guide and Your Product 1

Product Safety Statements................................................................................ 1

Mechanical Locks ....................................................................................... 2

Power Button on the Library’s Indicator Panel...................................... 2

Disposal of Electrical and Electronic Equipment.......................................... 3

Product Model Number.................................................................................... 3

Explanation of Symbols and Notes ................................................................. 4

Other Documents you Might Need................................................................. 4

Getting More Information or Help.................................................................. 5

Chapter 2 Troubleshooting Your Library 6

How Does the Library Report Issues? ............................................................ 7

Understanding Indicators on System Status Buttons............................ 9

Understanding E-mail Notifications...................................................... 10

Working With Tickets ..................................................................................... 12

Ticket Guidelines...................................................................................... 12

Displaying Ticket Lists ............................................................................ 16

Viewing Ticket Details .................................................................................... 21

Viewing History Ticket Details .............................................................. 25

Viewing Ticket Details Reports .............................................................. 26

Viewing Repair Pages .............................................................................. 30

Viewing Tape Alerts and Generating Media Integrity Analysis

Scalar i2000 User’s Guide iii

Reports ................................................................................................ 31

Mailing, Saving, and Printing Ticket Information............................... 39

Running Verification Tests to Determine Issue Resolution................ 42

Closing Tickets .......................................................................................... 43

Generating the Tickets Report ................................................................45

Interpreting LEDs ............................................................................................ 51

Interpreting Blade Status LEDs .............................................................. 52

Interpreting Drive Status LEDs .............................................................. 56

Interpreting Fibre Port Link LEDs ........................................................ 59

I/O Blade Fibre Port Link LED............................................................... 62

Interpreting MCB Port LEDs................................................................... 64

Interpreting LBX Terminator LEDs........................................................ 66

Interpreting Power Supply LEDs ........................................................... 69

Working With Command History Logs ....................................................... 71

Viewing Command History Logs .......................................................... 72

Mailing and Saving Logs......................................................................... 75

Accessing Online Help.................................................................................... 76

Chapter 3 Description 77

Library Features ...............................................................................................79

Density........................................................................................................ 79

Centralized Management ........................................................................80

Proactive Availability............................................................................... 80

Serviceability and Reliability .................................................................. 80

Data Path Conditioning ........................................................................... 80

SAN Backup .............................................................................................. 81

Host Attachment....................................................................................... 81

Remote Management ...............................................................................82

Capacity on Demand................................................................................ 82

Control Module................................................................................................ 83

Expansion Modules ......................................................................................... 84

Library Management Module ........................................................................ 86

Management Control Blade .................................................................... 87

Robotics Control Unit............................................................................... 87

Library Motor Driver ............................................................................... 87

I/O Management Units................................................................................... 87

Control Management Blade .................................................................... 88

FC I/O Blades............................................................................................ 88

Cartridge Accessor........................................................................................... 89

Import/Export Stations................................................................................... 89

Cartridges.......................................................................................................... 91

Scalar i2000 User’s Guide iv

Cartridge Magazines ....................................................................................... 92

Support for WORM ......................................................................................... 93

Tape Drives....................................................................................................... 94

LTO Drives................................................................................................. 96

DLT Drives.................................................................................................97

Mixed Media Support and Rules................................................................... 97

Operator Panel................................................................................................100

Power System .................................................................................................101

Chapter 4 Configuring Your Library 102

Running the Setup Wizard ........................................................................... 103

Enabling Licenses........................................................................................... 104

Working With Partitions............................................................................... 106

Understanding Partition Media Policy Settings................................. 107

Creating Partitions.................................................................................. 111

Modifying Partitions .............................................................................. 119

Deleting Partitions .................................................................................. 126

Setting Up the Network Configuration ...................................................... 127

Managing Connectivity................................................................................. 129

Port Configuration.................................................................................. 129

FC Host Port Failover............................................................................. 132

Setting Up Policies for the Physical Library...............................................136

Specifying the Date and Time ...................................................................... 138

Configuring E-mail ........................................................................................ 140

Setting Up E-mail Notifications ................................................................... 142

Configuring Devices...................................................................................... 147

Device IDs................................................................................................ 148

Channel Zoning ......................................................................................150

SCSI Host ................................................................................................. 152

FC Host..................................................................................................... 157

Generating the LUN Mapping Report................................................. 173

Generating the Library Configuration Report.................................... 177

Configuring Drive Cleaning......................................................................... 179

Registering SNMP Traps............................................................................... 184

Registering an Application.................................................................... 184

Removing an Application’s Trap Registration...................................185

Configuring Library Security ....................................................................... 186

Accessing the Security Configuration Dialog Box ............................. 186

Configuring Access for Network Services .......................................... 187

Configuring Access for Remote LMC Clients .................................... 189

Configuring Access for SNMP and SMI-S ..........................................191

Scalar i2000 User’s Guide v

Using LDAP....................................................................................................192

Configuring LDAP .................................................................................194

Configuring Screen Saver Preferences........................................................195

Working With Data Path Conditioning...................................................... 198

Configuring Datapath Conditioning ...................................................198

Installing the Host Registration Service .............................................. 201

Chapter 5 Maintaining Your Library 203

Monitoring the Library .................................................................................204

Monitoring System Status ..................................................................... 205

Monitoring Drive Status ........................................................................ 208

Monitoring Connectivity Status ........................................................... 209

Monitoring I/E Station Status............................................................... 214

Monitoring Slot Status ........................................................................... 216

Monitoring Media Status.......................................................................219

Monitoring Sensor Status ...................................................................... 221

Monitoring Users Status ........................................................................ 227

Monitoring Partitions Status ................................................................. 228

Mailing, Saving, and Printing Status Information............................. 230

Maintenance Actions ..................................................................................... 232

Is the Access Door Closed?.................................................................... 233

Is a Cartridge Old?..................................................................................233

Using Library Explorer .......................................................................... 234

Configuring and Testing Drives........................................................... 238

Working With Connectivity.................................................................. 248

Capturing Snapshots.............................................................................. 250

Teaching the Library (Configuration and Calibration)..................... 253

Saving and Restoring Library Configuration ..................................... 256

Viewing the Drive Resource Utilization Reports...............................265

Setting Up Advanced Reporting Options ........................................... 269

Working With Verification Tests.......................................................... 275

Using the Partitions Defragmentation Tool........................................ 328

Removing Lodged Cartridges...............................................................332

Maintaining the Air Filters.................................................................... 333

Scalar i2000 User’s Guide vi

Chapter 6 Running Your Library 337

Logging On and Off....................................................................................... 338

Logging On From the Touch Screen (Local Client) ...........................338

Logging Off From the Touch Screen (Local Client)........................... 340

Logging On From the LMC Applet (Web Browser).......................... 340

Logging Off From the LMC Applet (Web Browser).......................... 342

Logging On From a Remote Client ...................................................... 342

Logging Off From a Remote Client...................................................... 345

Connecting to Multiple Libraries................................................................. 345

Operator Panel................................................................................................347

Indicator Panel ........................................................................................ 348

Library Management Console (LMC)......................................................... 349

Menus ....................................................................................................... 352

Toolbar ..................................................................................................... 361

Reading the Library Information Panel............................................... 362

System Status Buttons ............................................................................ 364

Understanding Location Coordinates......................................................... 366

Cartridge Locations ................................................................................ 366

Tape Drive Locations .............................................................................373

I/O Blade Locations ............................................................................... 376

Viewing the Library (Physical or Partition) ............................................... 378

Displaying the Physical Library or a Partition ................................... 378

Managing Library Views....................................................................... 378

Changing the Library’s State........................................................................ 380

Working With Local User Accounts............................................................383

Creating Local User Accounts .............................................................. 383

Deleting Local User Accounts............................................................... 391

Viewing Local User Account Permissions .......................................... 391

Shutting Down/Rebooting the Library......................................................393

.Powering Off the Library............................................................................. 394

Powering On the Library .............................................................................. 395

Locking/Unlocking the I/E Station ............................................................395

When Robotics Are Not Ready.................................................................... 397

Chapter 7 Working With Cartridges and Barcodes 400

Handling Cartridges Properly .....................................................................401

Write-Protecting Cartridges ......................................................................... 402

Barcode Requirements ..................................................................................403

Installing Barcode Labels.............................................................................. 405

Using Cleaning Cartridges ........................................................................... 406

Scalar i2000 User’s Guide vii

Managing Media ............................................................................................ 407

Importing Cartridges Into Partitions ...................................................408

Exporting Cartridges From Partitions ................................................. 410

Loading Drives........................................................................................411

Unloading Drives.................................................................................... 413

Moving Media......................................................................................... 415

Inventory.................................................................................................. 416

Installing a Remote Client............................................................................. 426

Installing the Client on a Windows System........................................ 426

Installing the Client on a UNIX System............................................... 427

Launching the Remote Client ............................................................... 429

Launching a Windows Client ............................................................... 429

Launching a UNIX Client ...................................................................... 430

Scalar i2000 User’s Guide viii

Tables

Table 1 Severity Levels Assigned to Tickets ......................................... 8

Table 2 Report Criteria............................................................................ 36

Table 3 Tickets Report Criteria Options ............................................... 46

Table 4 Explanations of Blade Status LED States................................ 54

Table 5 Blade Status LED States - Normal Conditions...................... 55

Table 6 Drive Sled Status LED States (UDS-2 and UDS-3) ................ 58

Table 7 Drive Sled Status LED States - Normal Conditions.............. 59

Table 8 Fibre Drive Sled Link LED States (UDS-2)............................. 60

Table 9 Fibre Drive Sled Link LED States (UDS-3)............................. 61

Table 10 I/O Blade Link LED States ....................................................... 63

Table 11 Explanations of MCB Ethernet Port LED States .................... 65

Table 12 LBX LED Version 01 ................................................................. 67

Table 13 LBX LED Version 03 .................................................................. 69

Table 14 Explanation of Power Supply LED States .............................. 70

Table 15 Cartridge Capacities in Library Modules ............................... 93

Table 16 LTO Drive and Cartridge Compatibility................................ 96

Table 17 DLT Drive and Cartridge Compatibility ................................ 97

Scalar i2000 User’s Guide ix

Table 18 Sampling of Media Type Identifiers...................................... 109

Table 19 Return Media Identifier Behavior Example ......................... 111

Table 20 FC I/O Blade Port Settings ..................................................... 131

Table 21 Severity Levels Assigned to Issues ........................................ 142

Table 22 Show Details.............................................................................. 163

Table 23 Descriptors ................................................................................ 164

Table 24 Test Results................................................................................ 283

Table 25 Robotics Enabled Indicator.................................................. 348

Table 26 Status Indicator ....................................................................... 349

Table 27 Power Indicator........................................................................ 349

Table 28 Menu Commands: Privileges and Environments................354

Table 29 Areas on the Library Information Panel ............................... 363

Table 30 Subsystems and Their Components ...................................... 364

Table 31 Drive Location Coordinates.................................................... 374

Table 32 Blade Location Coordinates.................................................... 378

Table 33 Library Functions Requiring Online or Offline State.......... 382

Table 34 Menu Commands When Robotics Are Disabled................ 397

Scalar i2000 User’s Guide x

Figures

Figure 1 Status Indicator ........................................................................... 7

Figure 2 Locations and Colors of Blade Status LEDs ........................... 52

Figure 3 Rear View of Fibre Channel Drive Sled (UDS-2)................... 56

Figure 4 Rear View of Fibre Channel Drive Sled (UDS-3)................... 57

Figure 5 Locations - Colors of I/O Blade Fibre Port Link LEDs......... 62

Figure 6 Locations - Colors of MCB Ethernet Port LEDs..................... 64

Figure 7 Locations - Colors MCB FC / SCSI Port LEDs ...................... 66

Figure 8 Locations of LBX Terminator LEDs (Version 01) .................. 67

Figure 9 Locations of LBX Terminator LEDs (Version 03) .................. 68

Figure 10 Locations and Colors of Power Supply LEDs........................ 70

Figure 11 Front View of a Control Module and Expansion Module ... 78

Figure 12 Front and Back View of the Control Module......................... 84

Figure 13 Expansion Module ..................................................................... 85

Figure 14 Library Management Module Boards..................................... 86

Figure 15 I/O Management Unit .............................................................. 88

Figure 16 Example of LTO Cartridge Insertion into a Magazine ......... 91

Figure 17 Magazine and Drive Locations in the Control Module........ 92

Scalar i2000 User’s Guide xi

Figure 18 Magazine Installation Order..................................................... 99

Figure 19 Operator Panel..........................................................................100

Figure 20 Verification Tests Dialog Box ................................................. 279

Figure 21 Report Window ........................................................................285

Figure 22 Joint Alignments Graphical Report ....................................... 287

Figure 23 Vertical Alignments Graphical Report.................................. 289

Figure 24 Horizontal Alignments Graphical Report ............................291

Figure 25 Calibration Offsets Graphical Report .................................... 293

Figure 26 Boundary/Accessibility Graphical Report........................... 295

Figure 27 Get/Put Graphical Report ...................................................... 297

Figure 28 Scan Fiducials Graphical Report ............................................ 299

Figure 29 Picker Pivot/Reach Graphical Report................................... 301

Figure 30 Example Test Log Output.......................................................303

Figure 31 Top and Bottom Air Filters ..................................................... 333

Figure 32 Library Op Panel ......................................................................347

Figure 33 LMC (Local Touch Screen - Physical Library View) ........... 351

Figure 34 LMC (Remote Client With Partition View Shown) ............. 352

Figure 35 LMC (Remote Client With Partition View Shown) ............. 362

Figure 36 System Status Buttons in Good Status .................................. 364

Figure 37 Status Buttons - Drives and Robotics Issues.......................365

Figure 38 Aisle, Module, and Rack Numbering Locations.................. 367

Figure 39 Section, Column, and Row Numbering for Rack 1 - LTO

Cartridges368

Figure 40 Section, Column, and Row Numbering for Rack 2 - LTO

Cartridges370

Figure 41 Example Location Coordinates .............................................. 372

Figure 42 Coordinates in Load Drives Dialog......................................373

Figure 43 Location Coordinates for Drives ............................................ 374

Figure 44 Drive-side Location Coordinates ........................................... 375

Figure 45 I/O Blade Location Coordinates............................................376

Scalar i2000 User’s Guide xii

Figure 46 I/O Management Unit Blade Numbering............................ 377

Figure 47 Write-protect Switch on an LTO-1 Cartridge.......................403

Figure 48 Applying Barcode Labels to Cartridges................................406

Scalar i2000 User’s Guide xiii

Chapter 1

CAUTION

1About This Guide and Your

Product

This guide contains information and instructions necessary for the normal operation and management of the Scalar guide is intended for system administrators, operators, or anyone interested in learning about or using the Scalar i2000 library after its initial installation and configuration. Be aware that you must have administrator privileges to use many of the features that this guide describes.

Product Safety Statements

This product is designed for data storage and retrieval using magnetic tape. Any other application is not considered the intended use. ADIC will not be held liable for damage arising from unauthorized use of the product. The user assumes all risk in this aspect.

i2000 library. This

Be sure to read all operating instructions in this manual and in the System, Safety, and Regulatory Information Guide before operating this product.

This unit is engineered and manufactured to meet all safety and regulatory requirements. Be aware that improper use may result in

Scalar i2000 User’s Guide 1

Chapter 1 About This Guide and Your Product

CAUTION

WARNING

Note

WARNING

Product Safety Statements

bodily injury, damage to the equipment, or interference with other equipment.

Be sure to read all operating instructions in this manual and in the System, Safety, and Regulatory Information Guide before operating this product.

BEFORE POWERING ON OR USING THIS EQUIPMENT, READ THE SYSTEM, SAFETY, AND REGULATORY INFORMATION GUIDE. KEEP THE GUIDE FOR FUTURE REFERENCE.

WHEN DRIVE SLED POSITIONS ARE EMPTY, DRIVE COVER PLATES MUST BE INSTALLED AND IN PLACE AT ALL TIMES TO PREVENT ACCESS INTO THE EMPTY DRIVE SLED POSITIONS.

Mechanical Locks 1

The access and service doors can only be opened with a key. The key should be kept by an authorized person at your company. Access to the interior of the library is both a data-integrity and safety issue.

Power Button on the Library’s Indicator Panel1

Switching off the Power button on the indicator panel, located on the front of the library, removes power from the electronics, which causes the picker to stop immediately. This button also removes power from the drives.

THIS POWER BUTTON FUNCTIONS AS A POWER INTERRUPT ONLY. TO COMPLETELY REMOVE ALL POWER BEFORE SERVICING OR IN AN EMERGENCY, TURN OFF THE CIRCUIT BREAKER ON THE POWER DISTRIBUTION UNIT, AND THEN DISCONNECT THE POWER CORD FROM THE ELECTRICAL SOURCE.

Scalar i2000 User’s Guide 2

Chapter 1 About This Guide and Your Product

Disposal of Electrical and Electronic Equipment

THIS SYMBOL ON THE PRODUCT OR ON ITS PACKAGING INDICATES THAT THIS PRODUCT SHOULD NOT BE DISPOSED OF WITH YOUR OTHER WASTE. INSTEAD, IT SHOULD BE HANDED OVER TO A DESIGNATED COLLECTION POINT FOR THE RECYCLING OF ELECTRICAL AND ELECTRONIC EQUIPMENT. THE SEPARATE COLLECTION AND RECYCLING OF YOUR WASTE EQUIPMENT AT THE TIME OF DISPOSAL WILL HELP TO CONSERVE NATURAL RESOURCES AND ENSURE THAT IT IS RECYCLED IN A MANNER THAT PROTECTS HUMAN HEALTH AND THE ENVIRONMENT. FOR MORE INFORMATION ABOUT WHERE YOU CAN DROP OFF YOUR WASTE EQUIPMENT FOR RECYCLING, PLEASE VISIT OUR WEBSITE AT: HTTP:// QCARE.QUANTUM.COM OR CONTACT YOUR LOCAL GOVERNMENT AUTHORITY, YOUR HOUSEHOLD WASTE DISPOSAL SERVICE OR THE BUSINESS FROM WHICH YOU PURCHASED THE PRODUCT.

Product Model Number

The Scalar i2000 model number is as follows: SCi2000.

Scalar i2000 User’s Guide 3

Explanation of Symbols and Notes

WARNING

CAUTION

Note

The following symbols appear throughout this document to highlight important information.

INDICATES A POTENTIALLY HAZARDOUS SITUATION WHICH, IF NOT AVOIDED, COULD RESULT IN DEATH OR BODILY INJURY.

Indicates a situation that may cause possible damage to equipment, loss of data, or interference with other equipment.

Chapter 1 About This Guide and Your Product

Explanation of Symbols and Notes

Indicates important information that helps you make better use of your system.

Getting More Information or Help

More information about this product is available on the Service and Support website at Support Website contains a collection of information, including answers to frequently asked questions (FAQs). You can also access software, firmware, and drivers through this site.

www.quantum.com/support. The Service and

Chapter 1 About This Guide and Your Product

Getting More Information or Help

For further assistance, or if training is desired, contact Quantum:

For additional contact information: www.quantum.com/support

To open a Service Request: www.quantum.com/esupport

Scalar i2000 User’s Guide 5

Chapter 2

2Troubleshooting Your Library

This chapter describes how the library informs you of issues that it detects within its subsystems. It also provides information about working with tickets to resolve issues, running verifications tests to check whether they have been resolved, interpreting LEDs, viewing command history logs, and accessing Online Help.

This chapter consists of the following sections:

• How Does the Library Report Issues? on page 7

• Working With Tickets on page 12

• Viewing Tape Alerts and Generating Media Integrity Analysis

Reports on page 31

• Generating Media Integrity Analysis Reports on page 34

• Saving a Report Template on page 39

• Generating the Tickets Report on page 45

• Interpreting LEDs on page 51

• Interpreting LBX Terminator LEDs on page 66

• Working With Command History Logs on page 71

• Accessing Online Help on page 76

Scalar i2000 User’s Guide 6

How Does the Library Report Issues?

Status indicator

The library has advanced problem detection, reporting, and notification functionality. The library has many processors and sensors that monitor conditions and operations, such as temperatures, voltages, current, calibrations, firmware versions, and so forth.

The first indication of issues is the status indicator on the indicator panel, as shown in

Figure 1 Status Indicator

Figure 1.

Chapter 2 Troubleshooting Your Library

How Does the Library Report Issues?

•If the Status indicator light is solid green, the library currently has no tickets in an Open state.

•If the Status indicator light is flashing amber, at least one of the six subsystems has a ticket in an Open state.

When the library detects an issue, it creates a ticket for it. A ticket includes the following types of information:

• Details about the issue

• Reports that are associated with the ticket

Scalar i2000 User’s Guide 7

Chapter 2 Troubleshooting Your Library

Note

How Does the Library Report Issues?

• A repair page that provides corrective actions

In most cases, tickets isolate field replaceable units (FRUs) that you must service or replace.

Tickets can indicate failures or other serious problems, but they also can indicate warning conditions that you should investigate or other helpful information. For example, opening the library’s access door or changing the library’s configuration causes the library to create a ticket, but these situations would not indicate serious problems. However, you should investigate the tickets.

The library assigns a severity level to each ticket that it creates, and it notifies users of the ticket.

Table 1 describes possible severity levels for

tickets.

Table 1 Severity Levels Assigned to Tickets

Severity Level Description

1 (Failed) Indicates that a failure has occurred or a different serious condition exists within a

library subsystem that requires immediate corrective action. In most cases, a hardware component is no longer functioning at an acceptable level or has failed. Typical library operations are either impossible or highly unreliable.

Examples of failure situations include a FRU that is not functioning, a temperature threshold that has been reached that causes unreliable operations, or a partition that the library has automatically taken offline.

2 (Degraded) Indicates that a degraded condition exists within a library subsystem that impacts

system performance or redundancy. Typical library operations can continue without immediate corrective action, but an administrator should investigate the condition and correct the problem soon.

Examples of degraded situations include a redundant power supply that has failed or a connectivity problem that has caused host port failover to occur.

Scalar i2000 User’s Guide 8

Chapter 2 Troubleshooting Your Library

How Does the Library Report Issues?

Table 1 Severity Levels Assigned to Tickets

Severity Level Description

3 (Warning) Indicates that a condition exists within a library subsystem that has little effect on

system operations. Typical library operations can continue without immediate corrective action, but you should investigate the condition and correct the problem when possible. Warnings also can provide helpful information, such as indicating that a door is open.

Examples of warning situations include a FRU that is functioning less reliably or a temperature threshold that has been reached that does not affect reliable operations.

The library has two ways of notifying users that it has discovered issues and has created tickets for them:

• Status indicators on Library Management Console (LMC) system status buttons

• E-mail notifications

Understanding Indicators on System Status Buttons 2

System status buttons are located in the Overall System Status area at the bottom of the LMC display. Each button displays a status indicator for the library subsystem it represents. For more information about the buttons, see

System Status Buttons on page 364. When the library creates

a ticket, the status indicator button for the affected subsystem automatically changes from the following icon:

Good (green)

to one of the following icons:

Warning or Degraded (yellow)

Failed (flashing red)

The meanings of these status indicators correspond to the severity levels described in

table 1 on page 8. If a system status button indicates

anything other than a Good state, clicking it displays a list of open tickets

Scalar i2000 User’s Guide 9

Chapter 2 Troubleshooting Your Library

Note

How Does the Library Report Issues?

for the subsystem. To access tickets by using the system status buttons, see

Working With Tickets on page 12.

Understanding E-mail Notifications 2

The library collects status information on its components and, if the appropriate e-mail notifications have been set up in the LMC, the library can send notifications whenever tickets with severity levels 1, 2, or 3 are created. For information about severity levels, see

table 1 on page 8. The

library assigns a severity level to each ticket it creates. If the ticket’s severity level matches one of an e-mail address’ severity codes (as set up in e-mail notifications), the library sends a notification to that particular e-mail address. The library also sends a notification if a ticket’s severity level escalates to a more severe level. The library does not send one when an ticket’s severity level becomes less severe.

By default, the only e-mail address to which the library sends e-mail notifications (severity level 1 issues only) is techsup@quantum.com (Quantum technical support). To set up other e-mail addresses to receive notifications, see

Configuring E-mail on page 140 and Setting Up E-mail

Notifications on page 142.

Even though you can remove the Quantum technical support e-mail address so that Quantum does not receive severity level 1 notifications, Quantum recommends that you do not remove it. Also, do not include the Quantum technical support e-mail address for severity level 2 or 3 notifications.

The subject line of the e-mail notification indicates “Scalar i2000,” the library’s serial number, and the severity level of the ticket. The body of the message states that the library sent the message automatically. The message body also includes the following information, which provides details about the ticket and library conditions at the time of the event:

• Ticket summary

• Ticket details, including status information

• Firmware versions, including MCB, RCU, CMB, and drive bricks

• Physical library configuration

Scalar i2000 User’s Guide 10

Chapter 2 Troubleshooting Your Library

Note

How Does the Library Report Issues?

• Library states, such as physical library online or offline, partitions online or offline, or robotics enabled or disabled

• Time stamps of recent activity

• Report summary

• Report details for the ticket

The notification also includes a repair page attachment. This page provides a problem description and corrective actions you or a customer service engineer (CSE) can perform. For more information about repair pages, see

Viewing Repair Pages on page 30.

A notification e-mail contains helpful information about a ticket and how to resolve it. However, the notification represents a condition that existed at a certain time in the past. The notification might not reflect the current situation. The notification indicates a specific ticket ID, so you should find and examine that specific ticket in the LMC. The ticket reflects the real-time status of the issue. For more information about accessing tickets, see

Working With Tickets on page 12.

Scalar i2000 User’s Guide 11

Working With Tickets

Tickets are your primary troubleshooting tool when you experience problems with the library. A ticket provides details and reports about the issue and library conditions at the time of the event. It also provides guidance on how to resolve the issue. If you are an administrator or a service representative, you can access the tickets through the LMC. This section explains how to display ticket lists, view ticket and report details, view repair pages, and resolve and close tickets.

To help you quickly troubleshoot an issue by using tickets, read the

Ticket Guidelines 2

following guidelines.

What is the issue and its cause? 2

You became aware of a library issue because either the library sent an e-mail notification, an LMC system status button indicated a subsystem status of Warning, Degraded, or Failed, or a backup/archive software application indicated a problem. Tickets include details about the issue and library conditions at the time of the event. They also include reports, any history tickets that the library has created in the past for the same FRU, and a repair page that provides a detailed description of the issue and its possible causes. The repair page also provides corrective actions that you or a CSE can perform. To use a ticket to determine an issue and its cause, you can perform the following general steps:

Chapter 2 Troubleshooting Your Library

Working With Tickets

1 Display a list of tickets (see Displaying Ticket Lists on page 16). 2 View the details for the appropriate ticket (see Viewing Ticket Details

on page 21).

3 View the reports that are associated with this ticket (see Viewing

Ticket Details Reports on page 26.

4 View the ticket’s repair page (see Viewing Repair Pages on page 30).

Scalar i2000 User’s Guide 12

Chapter 2 Troubleshooting Your Library

Working With Tickets

Where did the issue occur in the library? 2

The Status Group field on the Details tab of the Ticket Details dialog box indicates the library subsystem that caused the ticket. For more information about the Details tab, see

Viewing Ticket Details on page 21

The FRU ID field on the Report tab of the Ticket Details dialog box indicates the type of FRU that is affected, and the FRU Instance field indicates the specific FRU by its location in the library. For more information about the Report tab, see

Viewing Ticket Details Reports on

page 26.

When did the issue first occur? 2

The Posted field on the Details tab of the Ticket Details dialog box indicates the date and time on which the library first reported the issue and created a ticket for it. For more information about the Details tab, see

Viewing Ticket Details on page 21.

Has the issue occurred repeatedly? 2

The Duplicates field on the Details tab of the Ticket Details dialog box indicates how many times the library has reported the same issue while the ticket has been open. In addition, you can determine whether the same issue has occurred and been resolved in the past. The FRU History List area on the Details tab lists tickets that have been opened for the same FRU in the past, but have been resolved and are now in the Closed or Verified state. By selecting a history ticket and then clicking Show, you can investigate the ticket history of a particular FRU. For more information about the Details tab and viewing history tickets, see

Viewing Ticket Details on page 21.

Has the FRU been replaced before? 2

You can determine whether a specific FRU has been replaced in the past by examining the FRU SN field on the Details tab of the Ticket Details dialog box for the open ticket and the history tickets. Because the history tickets associated with an open ticket are for the same specific instance of a FRU, and because a FRU instance is identified by its location in the library, the FRU serial number, which is uniquely assigned to each FRU, will change if the unit has been replaced in the past. For more

Scalar i2000 User’s Guide 13

Chapter 2 Troubleshooting Your Library

Working With Tickets

information about the Details tab and viewing history tickets, see

Viewing Ticket Details on page 21.

How do I resolve the issue? 2

The repair page provides comprehensive, step-by-step procedures for resolving the issue. Both user and CSE procedures are provided. When the procedures require a CSE to perform them, contact technical support. For more information, see

Viewing Repair Pages on page 30.

How can I know whether the issue is resolved? 2

Some issues require you to determine whether they are resolved and others the library will detect automatically.

• In some cases, the library can automatically detect that an issue is resolved (for example, an open door that is now shut). For these, the library automatically transitions the ticket to the Verified state.

• In other cases, the library cannot automatically detect that an issue is resolved (for example, a faulty tape cartridge). You must determine whether the issue is resolved by running a verification test or, if an applicable test does not exist, by following the repair page instructions. If you run a test and the results are all good, the library automatically transitions the ticket to the Verified state. If you cannot run a test, you should physically examine the FRU, and then manually transition the ticket to the Closed state after determining that the issue is resolved. After you close the ticket, the library transitions it to the Verified state if it is able to do so. For more information, see

Running Verification Tests to Determine Issue

Resolution on page 42 and Closing Tickets on page 43.

The library reopens tickets that receive failed, degraded, or warning reports within 30 minutes of transitioning to the Closed or Verified state. If a Closed or Verified ticket remains free of failed, degraded, or warning reports for 30 minutes, the library locks them from transitioning back to the Open state. A failed, degraded, or warning report that is received beyond 30 minutes causes the library to open a new ticket.

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What do I do if I cannot resolve the issue? 2

Contact Quantum technical support. See Getting More Information or

Help on page 5. Technical support personnel might ask you to send them

an electronic copy of the ticket. For instructions, see Mailing, Saving, and

Printing Ticket Information on page 39.

How do I view the number of tickets that occurred in a certain time range?

The Tickets Report lets you see how many tickets occurred in a particular time period. You can choose to group tickets by subsystem, module, or FRU, and the results can be presented as a rollup summary or as a trend so you can see if the number of issues is increasing or decreasing over time. Also, the report results can be presented in different chart formats, such as bar graphs or pie charts. For more information, see

Generating

the Tickets Report on page 45.

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Displaying Ticket Lists 2

The LMC provides three ways to display ticket lists:

• By clicking a system status button that indicates a Warning, Degraded, or Failed state

This option displays a list of open tickets for the associated subsystem. See

Using System Status Buttons to Display Ticket Lists on page 16.

• By clicking Tools→ Tickets

This option displays the Tickets dialog box from which you can obtain a list of all tickets or a partial list of tickets according to selection criteria. See

Using the Tickets Command or the Tickets Button to Display Ticket

Lists on page 19.

• By clicking the Tickets button on the toolbar

This option displays the same Tickets dialog box as the Tools→ Tickets command does. See

Using the Tickets Command or the Tickets Button to

Display Ticket Lists on page 19.

From the ticket list, you can select a ticket to view ticket details, associated reports, and a repair page.

Using System Status Buttons to Display Ticket Lists 2

To display a list of tickets by using a system status button, the button must indicate a Warning, Degraded, or Failed state. Clicking a system status button that indicates a Good state either displays a list of subsystem tickets that are in Closed or Verified states or informs you that no tickets exist for the subsystem.

1 Click the system status button that corresponds with the subsystem

for which you want to display a list of open tickets.

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The Ticket List dialog box appears with a list of open tickets for the subsystem.

The following table describes the elements on the Ticket List dialog box.

Element Description

In the Select Ticket area:

Check Box To close multiple tickets, select each ticket you want to close by clicking the

check box.

ID The library-assigned identifier for the ticket.

Description A summary description of the ticket. The description identifies the FRU that

caused the ticket and includes reason text that describes the cause of the ticket.

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Element Description

State The current state of the ticket. Possible states are:

Open — indicates that an issue, whether problem or warning condition, has occurred in the library that requires attention

Closed — indicates that a user has closed the issue

Verified — indicates that the library has successful operational results or positive data that verifies that the problem is resolved

Severity The severity level of the ticket. Possible levels are:

•1 (Failed)

•2 (Degraded)

• 3 (Warning)

• 5 (Good)

Serial # The serial number that the manufacturer assigns to the particular FRU.

Sub-system The subsystem that caused the ticket. Possible subsystems are:

• Connectivity

•Drives

• Control

•Power

• Cooling

• Robotics

Posted Date The date and time on which the library created the ticket.

The Details button displays the Ticket Details dialog box. For more information, see

Viewing Ticket Details on page 21.

2 By default, the ticket list is sorted by ticket ID in ascending order with

the oldest ticket at the top and the newest one at the bottom. To change the sorting (for example, by state or severity), click the column heading by which you want the tickets sorted. Repeatedly clicking a column heading toggles between ascending and descending order.

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Using the Tickets Command or the Tickets Button to Display Ticket Lists

1 Make sure that you are viewing the physical library. From the View

menu, click the name of the physical library.

2 Click Tools→ Tickets or click the Tickets button on the toolbar.

The Tickets dialog box appears.

This dialog box enables you to specify the kinds of tickets that will appear in the ticket list. For example, you can do the following:

• To display all tickets in the library, select All for state, severity,

and subsystem.

• To display all open tickets with a severity level 2 status for the

drives and control subsystems, select Opened for state, 2 for severity, and Drives and Control for subsystem.

• To display all tickets that users have manually closed for the

robotics subsystem, select Closed for state, All for severity, and Robotics for subsystem.

• To display all tickets that the library has automatically

determined as having been resolved, select Verified for state, All for severity, and All for subsystem.

If you select a combination that does not produce a ticket list, a No Tickets Found error message appears.

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By default, this dialog box is set to Opened for state, All for severity level, and All for subsystem.

Tickets that the library has automatically verified and closed are in the Verified state. Tickets that users have manually closed are in the Closed state.

3 Select the appropriate check boxes in the Select State, Select

Severity, and Select Sub-system areas, and then click OK.

The Ticket List dialog box appears.

For descriptions of elements on the Ticket List dialog box, see Using

System Status Buttons to Display Ticket Lists on page 16.

4 By default, the ticket list is sorted by ticket ID in ascending order with

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Tickets provide detailed information about the ticket itself, the reports that are associated with it, and a repair page that gives guidance for resolving the issue. These tickets provide important information about library conditions from which the issue emerged and helpful information for resolving it.

To display the detailed information for a particular ticket, perform the following steps:

1 On the Ticket List dialog box in the Select Ticket area, click the

appropriate ticket row to highlight it.

2 Click Details.

The Ticket Details dialog box appears with the Details tab displayed.

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The Ticket # area of the Ticket Details dialog box displays detailed information about the ticket. The FRU History Ticket List area lists all tickets that were ever opened in the past and that see the same specific FRU (based on the FRU’s location in the library) as the one reported by this ticket.

The following table describes the elements on the Details tab.

Element Description

In the Ticket # area:

State The current state of the ticket. Possible states are:

Open — indicates that an issue, whether problem or warning condition, has occurred in the library that requires attention

Closed — indicates that a user has closed the issue

Verified — indicates that the library has successful operational results or positive data that verifies that the problem is resolved

Viewing Ticket Details

Posted The date and time on which the library created the ticket.

Status Group The subsystem that caused the ticket. Possible subsystems are:

Connectivity

Drives

Control

Power

Cooling

Robotics

Closed If the ticket is closed, the date and time on which it was closed.

Severity The severity level that is associated with the status group (subsystem).

Possible levels are:

1 (Failed)

2 (Degraded)

3 (Warning)

5 (Good)

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Element Description

Duplicates The number of times that the library has reopened the ticket. If a ticket is in the

Closed or Verified state and the identical problem occurs again within 30 minutes, the library reopens the ticket and increments the ticket’s duplicate count. If the library has not reopened the ticket, the value is zero (0).

Tickets that are in the Closed or Verified state for more than 30 minutes cannot be reopened. In this case, if the identical problem occurs again, the library creates a new ticket.

FRU SN The serial number of the particular FRU.

Repair Link The name of the repair page that is associated with the ticket.

FRU Status The status of the FRU. Possible statuses are:

• Failed

•Degraded

• Warning

• Good

Error Code A number that is associated with a particular issue that caused the ticket

report. Because more than one issue can cause a report, an error code provides another level of detail to what the report provides. The error code maps to a portion of library firmware code, which a trained analyst can examine to determine the root cause of an issue. If the ticket is in the Closed or Verified state, this field is set to N/A. This information is for technical support use only.

FRU Logical SN The logical serial number that the library assigns to a drive in a specific

location. This is not the serial number of the particular FRU (see FRU SN in this table). If a drive is replaced by another drive in the same library location, the logical serial number remains the same. From the host’s perspective, the replacement drive is the same as the original one. This field appears for all drive-related tickets only. If the logical serial number addressing feature is disabled for the library, Disabled appears in this field.

Description area A summary description of report information that is associated with the ticket.

It includes reason text that describes the cause of the ticket.

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Element Description

In the FRU History Ticket List area:

ID The library-assigned identifier for the history ticket.

Description A summary description of the history ticket. The description identifies the

FRU that caused the ticket and includes reason text that describes the cause of the ticket.

All tickets that appear on the Details tab, including the ones in the FRU History Ticket List area and the Ticket # area, see the same specific FRU.

State The current state of the history ticket. All history tickets are in the Closed or

Verified state.

Severity The historical ticket’s current severity level.

Serial # The serial number of the particular FRU.

Sub-system The subsystem that caused the ticket. Possible subsystems are:

• Connectivity

•Drives

• Control

•Power

• Cooling

• Robotics

Posted Date The date and time on which the library created the ticket.

From the Ticket Details dialog box, you can perform the following tasks:

• Display detailed information for a history ticket by using the

Show button, and then redisplay the original ticket details using the Initial Ticket button (see

Viewing History Ticket Details on

page 25)

• Connect to online service and support resources by clicking

Online Support. Online service and support resources include free, secure access to KnowledgeBase articles and the Online Service Request tool. (If clicking Online Support does not connect you to the online service and support web site, try disabling your web browser’s pop-up blocker.)

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• Mail, save, or print ticket information by using the Send button

(see

Mailing, Saving, and Printing Ticket Information on

page 39)

• Determine whether the issue is resolved by using the FRU Test button. FRU Test is available only if the ticket’s FRU has an applicable verification test that you can run. (FRUs that belong to the Accessor, Picker, Drive, IE Assembly, or Bar Code Label categories have applicable verification tests.) When you click FRU Test, the Verification Tests dialog box appears with the appropriate verification test already selected and ready to start. If you run a verification test and the results are all good, the library automatically transitions the ticket to the Verified state. For more information, see

Working With Verification Tests on page 275.

If the library does not have a verification test for the FRU, after you resolve the issue, you must manually transition the ticket to the Closed state by using the Close Ticket button. After you close the ticket, the library transitions it to the Verified state if it is able to do so. For more information about manually closing a ticket, see

Closing Tickets on

page 43.

• Display report information (see Viewing Ticket Details Reports on page 26)

• Display the repair page (see Viewing Repair Pages on page 30)

Viewing History Ticket Details 2

To display the detailed information for a particular history ticket, perform the following steps:

1 On the Ticket List dialog box in the FRU History Ticket List area of

the Details tab, click the appropriate ticket row to highlight it.

2 Click Show.

The history ticket details appear in the Ticket # area. However, the list of tickets in the FRU History Ticket List remains the same as what the initial ticket displayed. This list does not change. The Report and Repair tabs show information that is specific to the history ticket, but the Close Ticket and FRU Test buttons at the bottom of the Ticket Details dialog

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box are grayed out because the history ticket is in the Closed or Verified state already.

3 To return to the non-history ticket that appeared initially, click Initial

Ticket.

Viewing Ticket Details Reports 2

The library creates a key report for each issue that occurs. As updates to the issue occur, the library creates subordinate reports that it associates with the key report. Typically, you should examine the key report because it represents the earliest time at which the ticket reached its highest severity level. It often isolates the most significant problem.

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To display all report information that is associated with a ticket, click the Report tab on the Ticket Details dialog box.

By default, the Report # area displays report details for either the key report or, if subordinate reports exist, the most recent subordinate report.

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The following describes the elements on the Report tab:

Element Description

In the Reports Tree area:

Report tree area Provides a hierarchy of report information that is associated with the ticket.

Descriptions includes reason text that describes the cause of the report.

Initially, only the highest level of the report tree appears. Clicking this level (Reports for Ticket #) reveals one or more second-level reports, and clicking a second-level report reveals one or more third-level reports. Second-level reports function essentially as containers of third-level reports. A ticket in the Open state has one or more third-level reports, including one key report. The key report represents the earliest time at which the ticket reached its highest severity level. It often isolates the most significant problem. A ticket in the Closed or Verified state does not have a key report.

In the Report # area:

Report ID The library-assigned identifier for the report.

Posted The date and time on which the library created the report.

Duplicates For open tickets only, the number of times that the library created the same

report. If the identical issue occurs while the ticket remains open, the library creates an identical report and increments the report’s duplicate count. If the library has not created duplicate reports, the value is zero (0).

Status Group The subsystem that caused the ticket. Possible subsystems are:

Connectivity

Drives

Control

Power

Cooling

Robotics

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Element Description

Severity The severity level that is associated with the status group (subsystem). Possible

levels are:

• Failed

•Degraded

• Warning

• Good

FRU ID The identifier for the FRU.

FRU Instance In libraries with multiple FRUs of the same kind, the specific FRU that caused the

report. This field usually identifies a particular FRU by its location in the library (for example, [1,1,1,8,1,1] for a drive sled). If the library has only one instance of the FRU, this field is blank.

FRU Category The category to which the FRU belongs.

Reason A brief explanation of why the FRU caused the report. Reasons describe the

causes of issues.

Error Code A number that is associated with a particular issue that caused the ticket report.

Because more than one issue can cause a report, an error code provides another level of detail to what the report provides. The error code maps to a portion of library firmware code, which a trained analyst can examine to determine the root cause of an issue. This information is for technical support use only.

Modifier A numerical qualifier, in hexadecimal format, that provides context for an error

condition. A modifier adds another level of detail to what the error code provides. If a modifier does not exist for the error condition, this field is set to “0x0”. This information is for technical support use only.

Repair Link The name of the repair page that is associated with the report.

Report Description A summary description of the report.

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Viewing Repair Pages 2

Repair pages provide problem descriptions and corrective actions that you or a CSE can perform. To display the repair page that is associated with a ticket, click the Repair tab on the Ticket Details dialog box.

The repair page provides the following information:

• The title at the top of the repair page is a brief description of the issue.

•The Problem section describes the issue in more detail.

•The User and Customer Service Engineer Actions section provides corrective actions that the user or the CSE can perform.

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•The Customer Service Engineer Actions section provides additional corrective actions that the CSE can perform. If you are a user, do not perform these steps. Contact technical support for assistance.

If you are a CSE, see the Scalar i2000 Maintenance Guide for detailed maintenance action plans, and removal and replacement procedures.

•The Technical Support Information section provides a comprehensive list of FRUs that could be involved.

• Text on the repair pages can include links to specific Online Help pages, which appear in place of the repair page when you click them. Navigation buttons near the top of the Repair tab enable you to access Online Help pages as follows:

•The < Back button returns you to the previously viewed page (either a previously viewed Online Help page or the repair page).

•The Next > button returns you to the page that you were viewing before you clicked the < Back button.

•The Content button displays a table of contents for the Online Help system.

Viewing Tape Alerts and Generating Media Integrity Analysis Reports 2

Tape alerts are issued by a drive whenever there is a problem in the drive that relates to a tape cartridge. The problem can be with the drive or with the tape cartridge. You can view tape alerts on the Media Integrity Analysis tab of the Ticket Details dialog box or generate tape alert reports from Reports on the menu. See

Viewing Tape Alerts on page 32 or Generating Media

Integrity Analysis Reports on page 34.

The Media Integrity Analysis feature requires a license key to use. For more information, see

Enabling Licenses on page 104.

You can use these reports to cross-reference tape alerts for drives and tape cartridges over a specified period of time, in order to determine if the problem belongs to the drive or to a specific tape cartridge. Typically,

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tape alerts point to a drive problem if a specific drive exhibits tape alerts against multiple pieces of media. Conversely, tape alerts point to a media problem if a specific piece of media exhibits tape alerts against multiple drives. See

Generating Media Integrity Analysis Reports on page 34.

Viewing Tape Alerts 2

To view tape alerts:

1 Click the Media Integrity Analysis tab on the Ticket Details dialog

box.

The Media Integrity Analysis tab only appears on the Ticket Details dialog box for drive subsystem tickets.

The Media Integrity Analysis view appears, displaying one of the following:

If the ticket contains a valid drive serial number and the drive is present in the library, the view displays a list of drive SNs in the left pane and media IDs in the right pane for which tape alerts exist for the specified date range.

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• If the drive serial number given in the ticket is invalid or if the drive is not present in the library, the view displays the message, “Invalid serial number or drive is no longer present”.

2 To change the date range, click the down arrow next to the date box

and select the range you want.

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The Media Integrity Analysis tab displays the tape alert information available for the selected range.

3 To sort the lists, click the column heading you want to sort. 4 Go to Generating Media Integrity Analysis Reports on page 34.

Generating Media Integrity Analysis Reports 2

This function allows you to generate reports using the criteria described in

table 3 on page 46.

To generate tape alert reports:

1 Do one of the following:

On the Media Integrity Analysis tab of the Ticket Details dialog box, click Report.

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• On the menu bar, click Tools→ Reports→ Media Integrity Analysis.

The Report Criteria dialog box appears.

2 To view a report, select the report criteria described in the following

and click View.

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Table 2 Report Criteria

Element Description

Range Specifies the range of time to cover in the report. Choices include:

•Historical

• Current Month

• Last Month

• Last 3 Months

• Last 6 Months

• Last 12 Months

• Last 30 Days (default)

• Last 7 Days

Grouping Determines which drive or tape cartridge to base the report. Choices include:

• All (default)

• Selected Drive by Physical SN—displays the Choose Drive dialog box

• Selected Media by Media ID—displays the Specify Media dialog box

Media ID, Drive Physical SN,

Selected in any combination to determine which values are included in the

report. (All=default) Tape Alert check boxes

Type Type of report. Choices include:

• Rollup—displays the values based on which of the above check boxes,

Media ID, Drive Physical SN, and/or Tape Alert, that you have selected (default)

• Trend—shows the occurrence of tape alerts over time

Sort By How the report is sorted. Choices include:

• Alphabetically (default)

• Count

• Last Occurrence

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Element Description

Chart Determines the type of chart. Choices include:

•Area

•Bar

•Bar 3D

•Line

• Stacked Area

•Stacked Bar

•Stacked Bar 3D

•Pie

• Pie 3D (default)

The Report Viewer dialog box appears. The content and appearance of the report varies depending on the selected criteria.

Viewing Ticket Details

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3 Click Preview.

The report appears in the Media Integrity Analysis Print Preview window.

4 To view the next page of the report, click the Next icon on the toolbar.

5 To increase or decrease the magnification of the report, click the

Zoom In or Zoom Out buttons.

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6 In the report viewer, you can perform the following tasks:

1 To save the report as an Adobe

Portable Document Format

(PDF) file, click the Adobe PDF icon on the toolbar.

2 In the Saving Report to PDF dialog box, enter the appropriate

information, and then click Confirm to convert the report into a PDF file.

3 To print the report, click the Print icon on the toolbar.

Saving a Report Template 2

If you frequently generate the Media Integrity Analysis Report with the same set of report criteria, save the criteria as a template. Loading the template recalls the saved report criteria and lets you quickly generate a report based on the saved criteria.

1 On the menu bar, click Tools→ Reports→ Media Integrity Analysis.

The Report Criteria dialog box appears.

2 Under Specify Report Criteria, click criteria options in the lists to

customize the content and appearance of the Media Integrity Analysis Report.

Table 2 on page 36 summarizes the available report criteria options.

3 Under Templates, click Save. 4 Type a name for the template, and then click OK.

The template appears in the list under Templates.

To load the saved report criteria at a later time, click the template in the list, and then click View to generate the report.

5 To close the Report Criteria dialog box, click Cancel.

Mailing, Saving, and Printing Ticket Information 2

The Send button on the Ticket Details dialog box enables you to send detailed ticket information, including all report details, to e-mail addresses. If you are accessing the LMC from a remote client, Send also enables you to save the information to a file or print it.

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You can mail, save, or print ticket information from a remote client. However, you cannot save or print the information from the library’s touch screen.

Ticket information that a user sends by using the Send button is essentially the same as the information that the library automatically provides in e-mail notifications (see

Understanding E-mail Notifications

on page 10). The only differences are that the subject line states “Library RAS Information” and the body of the message does not have a “REASON FOR AUTOMATED E-MAIL” section, but it has a “REPAIR AND TROUBLESHOOTING INSTRUCTIONS ATTACHED” section.

The message body also includes the following information, which provides details about the ticket and library conditions at the time of the event:

• Ticket summary

• Ticket details, including status information

• Firmware versions, including MCB, RCU, CMB, and drive bricks

• Physical library configuration

• Library states, such as physical library online or offline, partitions online or offline, or robotics enabled or disabled

• Time stamps of recent activity

• Report summary

• Report details for the ticket

The RAS repair page attachment is in HTML format.

Before you perform the following procedure, you must make sure that e-mail is appropriately configured in the LMC so that the library can send ticket details to the recipient. See

Configuring

E-mail on page 140.

To mail, save, or print information for a particular ticket, perform the following steps:

1 Make sure that the Ticket Details dialog box displays information for

the ticket that you want to send. See

Displaying Ticket Lists on

page 16 and Viewing Ticket Details on page 21.

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2 Click Send.

The Ticket Information dialog box appears.

3 Perform one of the following tasks:

• To indicate that you want to send the information as an e-mail message to a recipient, select Email, and then either type an e-mail address in the Email text box or select an existing address from the drop-down list. You can type a comment in the Comment text box to send with the information.

• To indicate that you want to save the information, select Save, and then either type in the Save text box a path and a file name to which you want the information saved or click Browse to specify a location and a file name.

The Save option is available to remote client users only. It appears grayed out on the touch screen.

• To indicate that you want to send the information to a printer, select Print.

The Print option is available to remote client users only. It appears grayed out on the touch screen.

4 To send, click OK.

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Running Verification Tests to Determine Issue Resolution 2

A ticket is always generated against a particular FRU when the library detects an issue. Therefore, the library provides FRU tests that you can run to determine whether the conditions that caused the ticket have been resolved. Running the FRU tests is an important part of ensuring that the system is working properly.

The library can detect issues under the following contexts:

• When the library polls at regular intervals, or

• When a host or user commands the library to perform an operation (such as occurs with GUI commands, host inventory, and host move media)

FRU tests are designed to help resolve issues under the second context.

During FRU testing, the library creates operational scenarios to evaluate the functionality of a FRU. FRU tests attempt to evaluate as many aspects of the FRU as possible, but they might not fully recreate the conditions that caused the original ticket. The library cannot recreate all conditions and, therefore, the library does not provide tests for some FRUs.

The instructions on the ticket’s repair page direct you to run a FRU test if an applicable one exists. If you run the test and the results are all good, the library automatically transitions the ticket to the Verified state.

If you cannot run a test, make sure that you complete the repair page instructions and, if needed, physically examine the FRU. After you determine that the issue is resolved, manually transition the ticket to the Closed state. See

Closing Tickets on page 43. After you close the ticket, the

library transitions the ticket to the Verified state if it is able to do so.

You can access the tests in two ways:

• On the main LMC display, click Tools→ Verification Tests.

The Verification Tests dialog box appears. From this dialog box, you can choose from a variety of verification tests, including the FRU tests.

•On the Ticket Details dialog box, click FRU Test.

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The FRU Test button is available only if the ticket’s FRU has an applicable verification test that you can run.

The Verification Tests dialog box appears with the appropriate test already selected and ready to start.

For details about the verification tests and how to run them, seeWorking

With Verification Tests on page 275.

Closing Tickets 2

Manually close a ticket if all of the following conditions are true:

• You have completed the repair page instructions to resolve the issue (for example, replaced a FRU).

•The FRU Test button on the Ticket Details dialog box is not available. This means that an applicable verification test does not exist for the ticket’s FRU.

If the FRU Test button is available for a ticket, you should use it to access and run the verification test. You should not manually close it. The verification test determines whether the issue is resolved, and the library automatically transitions the ticket to the Verified state if the test passes without problems. See

Running Verification Tests to

Determine Issue Resolution on page 42.

• The issue has been resolved, but the ticket remains in an Open state (for example, when defective media has been replaced in the library).

You should manually transition a ticket to the Closed state after physically examining the FRU to make sure that the issue is resolved.

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Closing Individual Tickets 2

To transition a ticket to the Closed state, perform the following steps:

1 Make sure that the Ticket Details dialog box displays information for

the open ticket that you want to close. See

Displaying Ticket Lists on

page 16 and Viewing Ticket Details on page 21.

2 Click Close Ticket.

The ticket’s state changes to Closed. If the library is able to do so, it automatically transitions the closed ticket to the Verified state.

If the identical issue occurs again within 30 minutes after the ticket transitions to the Closed or Verified state, the library reopens the ticket and increments the ticket’s duplicate count.

Tickets that are in the Closed or Verified state for more than 30 minutes cannot be reopened. In this case, if the identical problem occurs again, the library creates a new ticket.

Closing Multiple Tickets 2

You can use this method when you have many tickets relating to the same issue, for example, when you have many drives in a library or many tape alerts.

To transition multiple tickets to the Closed state, do the following:

1 On the Ticket List dialog box, select each ticket you want to close by

clicking the check box.

See Displaying Ticket Lists on page 16 and Viewing Ticket Details on page 21.

2 Click Close Tickets. 3 In the Attention message box, click Yes to confirm that you want to

close multiple tickets.

The tickets’ state changes to Closed. If the library is able to do so, it automatically transitions the closed tickets to the Verified state.

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Chapter 2 Troubleshooting Your Library

Viewing Ticket Details

Generating the Tickets Report 2

After generating a report, you can print it or save it as a PDF file. In addition, you can save a set of report criteria as a template for reports you frequently generate.

Specifying Tickets Report Criteria 2

To generate the Tickets Report, first specify the report criteria, and then view the report.

1 Log on as an administrator. 2 On the menu bar, click Tools→ Reports→ Tickets.

The Report Criteria dialog box appears.

3 Under Specify Report Criteria, click criteria options in the lists to

customize the content and appearance of the Tickets Report.

Table 3 on page 46 summarizes the available report criteria options.

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Chapter 2 Troubleshooting Your Library

Viewing Ticket Details

Table 3 Ticket s Report Criteria Options

Criteria Description

Range Specifies the range of time to cover in the report. Choices include:

•Historical

• Current Month

• Last Month

• Last 3 Months

• Last 6 Months

• Last 12 Months

• Last 30 Days (default)

• Last 7 Days

Grouping Determines how tickets are grouped in the report. Choices include:

• Subsystem (default)—tickets are grouped according to subsystem

• FRU Category—tickets are grouped according to FRU category

• FRU Id—tickets are grouped according to FRU ID

• Serial Number—tickets are grouped according to module serial number

• Selected Drive by Physical SN—tickets are grouped according to drive serial

number (displays the Choose Drive dialog box)

Attribute Determines how tickets are identified in the report. Choices include:

• All (default)—tickets are separated according to attribute (Failed, Degraded, Warning, or Other)

• Total—tickets are not separated according to attribute

Type Specifies the type of report. Choices include:

• Rollup (default)—displays the values based on the selected grouping

• Trend—shows the occurrence of tickets over time (grouping criteria is not used)

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Chapter 2 Troubleshooting Your Library

Criteria (Continued) Description

Chart Determines the type of chart. Choices include:

•Area

•Bar

•Bar 3D

•Line

• Stacked Area

• Stacked Bar (default)

•Stacked Bar 3D

•Pie

•Pie 3D

4 Click View.

Viewing Ticket Details

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Chapter 2 Troubleshooting Your Library

Viewing Ticket Details

The Report Viewer dialog box appears. The content and appearance of the report varies depending on the selected criteria.

5 When you are finished viewing the Tickets Report, click Close. 6 To close the Report Criteria dialog box, click Cancel.

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Chapter 2 Troubleshooting Your Library

Viewing Ticket Details

Printing or Exporting a Report to PDF 2

After generating the Tickets Report, you can print it or export it to a PDF file.

1 On the Report Viewer dialog box, click Preview.

The Print Preview dialog box appears.

2 Do one or more of the following:

• To navigate through the pages of the report, click Back or Next.

• To increase or decrease the magnification of the report, click

Zoom In or Zoom Out.

• To print the report, click Print. Specify print options, and then click OK.

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Note

Viewing Ticket Details

• To save the report as a PDF file, click PDF. Specify a file path and file name, and then click Confirm.

3 When you are finished working with the Print Preview dialog box,

click Close.

You cannot print reports or save them to a PDF file using the touch screen.

Exporting a Report to an E-mail or a Text File 2

Instead of viewing the report as a chart, you can e-mail the report data to an e-mail address. Or export the report data to a comma delimited text file (*.csv) for use in other programs.

1 On the menu bar, click Tools→ Reports→ Tickets.

The Report Criteria dialog box appears.

2 Under Specify Report Criteria, click criteria options in the lists to

customize the content and appearance of the Tickets Report.

Table 3 on page 46 summarizes the available report criteria options.

3 Click Export.

The Export Raw Data dialog box appears.

4 Do one of the following:

• To send the report data to an e-mail address, click Email. Type or select the e-mail address, type an optional comment in the Comment box, and then click OK.

• To save the report data to a comma delimited text file, click Save. Specify a file path and file name, and then click OK.

5 To close the Report Criteria dialog box, click Cancel.

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Interpreting LEDs

Saving a Report Template 2

If you frequently generate the Tickets Report with the same set of report criteria, save the criteria as a template. Loading the template recalls the saved report criteria and lets you quickly generate a report based on the saved criteria.

1 On the menu bar, click Tools→ Reports→ Tickets.

The Report Criteria dialog box appears.

2 Under Specify Report Criteria, click criteria options in the lists to

customize the content and appearance of the Tickets Report.

Table 3 on page 46 summarizes the available report criteria options.

3 Under Templates, click Save. 4 Type a name for the template, and then click OK.

The template appears in the list under Templates.

To load the saved report criteria at a later time, click the template in the list, and then click View to generate the report.

Interpreting LEDs

5 To close the Report Criteria dialog box, click Cancel.

LEDs can help you assess the state of a library component. The primary library LEDs can be grouped as follows:

• Blade status LEDs

•Drive status LEDs

• Fibre port link LEDs (for Fibre drives and Fibre Channel I/O blades)

•MCB port LEDs

• LBX terminator LEDs

• Power supply status LEDs

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Chapter 2 Troubleshooting Your Library

blade LEDs

- left = green

- middle = amber

- right = blue

blade LEDs

- left = blue

- middle = amber

- right = green

FC I/O blade control management blade

management control blade robotics control unit library motor drive

Interpreting LEDs

Interpreting Blade Status LEDs 2

Figure 2 Locations and Colors of Blade Status LEDs

Each of the following library blades has a set of green, amber, and blue LEDs that indicate blade processor status, health status, and power control status:

• Management control blade (MCB)

• Control management blade (CMB)

• I/O blade

• Robotics control unit (RCU)

• Library motor drive (LMD)

Figure 2 shows the locations and colors of the status LEDs on the five

blades that can be in the library.

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Chapter 2 Troubleshooting Your Library

Interpreting LEDs

Blade status LEDs provide troubleshooting information that you can use in conjunction with tickets that the library creates. However, the LEDs might not directly correspond to tickets. The LEDs can indicate a firmware or hardware problem so severe that the library cannot create or display a ticket. For example, if the MCB firmware becomes inoperable, the amber LED flashes at 1 Hz, but the library might not be able to display any related tickets.

For a description of each LED color and what its state might mean, see

table 4 on page 54. For a description of how the blade status LEDs appear

under normal conditions, see table 5 on page 55.

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Chapter 2 Troubleshooting Your Library

Interpreting LEDs

Table 4 Explanations of Blade Status LED States

LED Color Represents Possible States and Explanations

Green Processor status • Solid off — blade’s main processor is not operating (or

blade is booting)

• Solid on — blade’s main processor is not operating (however, this does not apply to the LMD; solid on indicates that the LMD’s main processor is operating normally)

• Blinks one time every second (1 Hz) — blade’s main processor is operating normally

• Blinks 10 times every second (10 Hz) — identify mode

• Solid on for three seconds, then blinks twice at 1 Hz, and then repeats — blade firmware is downloading

Amber Health status • Solid off — blade’s power and control subsystem is

operating normally

• Solid on — blade’s power and control subsystem has failed

Solid on also can mean that the blade’s power and control subsystem firmware is autoleveling. In conjunction with the blue amber LED blinking one time every 10 seconds, this is a normal condition. Autoleveling takes about three minutes for each blade, and blades within an I/O management unit autolevel in series. It can take as long as three minutes for the power and control subsystem to download. Never remove a blade when the amber LED is solid on unless it has been on continuously for at least 10 minutes.

Blue Power control status • Solid off — blade is not receiving power

• Solid on — blade is powered down; ready to be replaced (swap mode)

• Blinks one time every 10 seconds (flash) — blade is powered on; operating normally

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Interpreting LEDs

Table 5 Blade Status LED States - Normal Conditions

LED Color State and Explanation

Green Blinks one time every second (1 Hz) — blade’s main processor is operating normally

(however, this does not apply to the LMD; solid on indicates that the LMD’s main process is operating normally)

Amber Solid off — no errors are detected; blade’s PIP is operating normally

Blue Blinks one time every 10 seconds (flash) — blade is powered on; operating normally

Actions Based on LED States 2

When the RAS system is operating properly, service actions should be based on tickets first and foremost. However, some situations occur when the amber LED indicates problems that are not detected by the ticket system. You should always act on any amber LED that is solidly on, which indicates that the blade’s power and control subsystem has failed. In this case, replace the blade.

When you replace a blade FRU or escalate a problem based on LED states, perform the following steps:

1 Observe and report the timing pattern of the blue, amber, and green

LED group. Spend at least 30 seconds observing the LEDs and record the results in the service request (SR) and on any equipment failure report form that you return with the part. Proper reporting of all LED states is critical for determining the root cause of the failure.

2 Capture a system snapshot and send it to technical support for

analysis.

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Chapter 2 Troubleshooting Your Library

Note

FC link LED

fibre port

- top = blue

- middle = amber

- bottom = green

status LEDs:

Interpreting LEDs

Interpreting Drive Status LEDs 2

Figure 3 Rear View of Fibre Channel Drive Sled (UDS-2)

The library reports all drive issues that can affect customer operations. In addition to examining library reports, you should observe drive sled link LED and status LED activity.

The blinking codes described in table 6 on page 58 on page 133 are the same for Fibre Channel and SCSI drives in the UDS-2 drive sleds.

Figure 3 shows the locations of the status LEDs and the Fibre Channel

link LED on the rear of a UDS-2 drive sled.

Scalar i2000 User’s Guide 56

SDLT-600 Fibre drives do not have a Fibre Channel link LED.

Figure 4 Rear View of Fibre

- top = blue

- middle = amber

- bottom = green

status LEDs:

LED for future use

fibre port

FC Link LED

Channel Drive Sled (UDS-3)

Chapter 2 Troubleshooting Your Library

Interpreting LEDs

Figure 4 shows the locations of the status LEDs and the Fibre Channel

link LED on the rear of a UDS-3 drive sled.

Table 6 on page 58 describes how to interpret the drive sled status LED

activity that you might see on the rear of a UDS-2 or UDS-3 drive sled. For a description of how the blade status LEDs appear under normal conditions, see

table 7 on page 59. For information about interpreting the

drive link LED, see Drive Sled Fibre Channel Link LED on page 59.

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Chapter 2 Troubleshooting Your Library

Interpreting LEDs

Table 6 Drive Sled St atus LED States (UDS-2 and UDS-3)

LED Color Represents Possible States and Explanations

Green Processor status • Solid off — drive sled’s main processor is not operating (or

blade is booting)

• Solid on — drive sled’s main processor is not operating

• Blinks one time every second (1 Hz) — drive sled’s main processor is operating normally

• Blinks 10 times every second (10 Hz) — identify mode

• Solid on for three seconds, then blinks twice at 1 Hz, and then repeats — drive sled or drive brick firmware is downloading

• Blinks three times in three seconds (1 Hz), then pauses (solid off), and then repeats — drive brick is activating (varying on)

Amber Health status • Solid off — drive sled’s controller (drive DC to DC

converter [DDC]) is operating normally

• Solid on — drive sled’s DDC has failed

Blue Power control status • Solid off — drive sled is not receiving power

• Solid on — drive brick is powered down; ready to be replaced (swap mode) or varied on

• Blinks one time every 10 seconds (flash) — drive brick is powered on; operating normally

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Note

Interpreting LEDs

Table 7 Drive Sled St atus LED States - Normal Conditions

LED Color State and Explanation

Green Blinks one time every second (1 Hz) — drive sled’s main processor is operating

normally. The green LEDs for all drive sleds that are operating normally blink together.

Amber Solid off — no errors are detected; drive sled’s controller is operating normally.

Blue Blinks one time every 10 seconds (flash) — drive sled is powered on; operating

normally.

Interpreting Fibre Port Link LEDs 2

A fibre port link LED shows the state of the Fibre Channel link and whether the link is ready to transmit commands.

Drive Sled Fibre Channel Link LED 2

The Fibre Channel link LED for a drive sled is located on the rear of the drive sled.

Figure 3 on page 56 shows the location of the Fibre Channel

link LED on the rear of the UDS-2 drive sled, and Figure 4 on page 57 shows the location of the Fibre Channel link LED on the rear of the UDS-3 drive sled.

SDLT-600 Fibre drives do not have a Fibre Channel link LED.

Scalar i2000 User’s Guide 59

Table 8 describes how to interpret the Fibre Channel link LED activity

that you might see on the rear of the UDS-2 drive sled. Table 9 on page 61 on page 135 describes the Fibre Channel link LED activity on the rear of the UDS-3 drive sled.

Table 8 Fibre Drive Sled Link LED States (UDS-2)

LED Color Represents State and Explanation

Chapter 2 Troubleshooting Your Library

Interpreting LEDs

Green LIP and

activity

• Solid on — loop initialization protocol (LIP) has occurred.

• Blinks at irregular intervals — host command/data activity is occurring.

Amber Online and

light

• Solid on — the library has enabled the drive data bus; it can detect light through a fiber optic cable.

detected

No color • Solid off — the drive brick is varied off or the drive cannot detect light

through a fiber optic cable (equivalent to no fibre cable plugged in). If the drive brick is varied off, the blue status LED will be solid on.

Scalar i2000 User’s Guide 60

Table 9 Fibre Drive Sled Link

Note

LED States (UDS-3)

LED Color Represents State and Explanation

Chapter 2 Troubleshooting Your Library

Interpreting LEDs

Green LIP and

activity

• Solid on — loop initialization protocol (LIP) has occurred.

• Blinks at irregular intervals — host command/data activity is occurring.

Amber Online and

light detected

• Solid on — the library has enabled the drive data bus; it can detect light through a fiber optic cable.

• Blinks at regular intervals — the library has enabled the drive data bus, but light is not detected through the fiber optic cable.

No color • Solid off — the library has not enabled the drive data bus or the drive

brick is varied off. If the drive brick is varied off, the blue status LED will be solid on.

A UDS-2 drive with no fiber optic cable plugged in is healthy if the link LED is solid off. A UDS-3 drive with no fiber optic cable plugged in is healthy if the LED is amber and blinking at regular intervals, indicating that the library has enabled the drive data bus, but no light is detected.

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Chapter 2 Troubleshooting Your Library

I/O blade link LEDs

- left = green (belongs to port below)

- right = green (belongs

to port above)

Interpreting LEDs

I/O Blade Fibre Port Link LED 2

Figure 5 Locations - Colors of I/O Blade Fibre Port Link LEDs

The link LED for an I/O blade fibre port is located next to the port. On the I/O blade faceplate, black lines indicate how each link LED belongs to a port.

Figure 5 shows the locations of the I/O blade Fibre port link LEDs.

Table 10 on page 63 describes how to interpret the link LED activity that

you might see. There are two different models of I/O blade: 6404 and

7404. LED behavior varies based on which model is installed in the library.

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Note

Interpreting LEDs

Table 10 I/O Blade Link LED States

Blade Model Possible Green LED States and Explanations

6404 • Solid on — the I/O blade has established a proper link and is ready to use. The

drive detects light through the fiber optic cable.

• Blinks slowly — the link is up and currently transporting commands.

• Blinks rapidly — when the I/O blade is beginning to reboot or power up, all I/O blade link LEDs, along with the I/O blade’s green status LED, blink rapidly to indicate that the blade is starting the Power On Self Test (POST).

• Blinks with other link LEDs in a racetrack pattern — when all of the I/O blade link LEDs blink consecutively in a clockwise order, the blade is booting up. This pattern stops when the blade is powered and ready. If the pattern doesn’t stop, the blade is unable to completely boot up. In this situation, follow the repair page instructions.

• Solid off — the I/O blade does not detect light through the fiber optic cable.

7404 • Solid on — the I/O blade has established a link but is not currently transporting

data.

• Blinks — the link is active and is currently transporting data.

• Solid off — the I/O blade has not established a link OR the link is active and is currently transporting a large amount of data.

For the 7404 I/O blade, fibre port LEDs are off while the blade is booting up.

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Chapter 2 Troubleshooting Your Library

MCB Ethernet port LEDs

- top = green

- bottom = amber

Interpreting LEDs

Interpreting MCB Port LEDs 2

Figure 6 Locations - Colors of MCB Ethernet Port LEDs

The MCB has LEDs for the Ethernet, Fibre Channel, and SCSI ports.

MCB Ethernet Port LEDs 2

The LEDs on the MCB Ethernet port indicate status and activity. Figure 6 shows the locations and colors of the MCB Ethernet port LEDs.

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Chapter 2 Troubleshooting Your Library

Interpreting LEDs

Table 11 describes how to interpret the Ethernet port LED activity that

you might see.

Table 11 Explanations of MCB Ethernet Port LED States

LED Color Possible States and Explanations

Green • Solid on — the link is up; data can be sent or received through the Ethernet port

• Solid off — the link is not up; data cannot be sent or received through the Ethernet port

Amber • Flashes at irregular intervals — data activity is occurring through the Ethernet port

• Solid off — no data activity is occurring through the Ethernet port

MCB Fibre Channel and SCSI Port LEDs 2

The LEDs for the MCB Fibre Channel and SCSI ports are for future use. Ignore LED behaviors that might appear.

Figure 7 on page 66 shows the

locations and colors of the LEDs.

Scalar i2000 User’s Guide 65

Figure 7 Locations - Colors

MCB port LEDs

- left = green (belongs to SCSI port below)

- right = green (belongs

to FC port above)

MCB FC / SCSI Port LEDs

Chapter 2 Troubleshooting Your Library

Interpreting LEDs

Interpreting LBX Terminator LEDs 2

The LBX terminator has two versions. Version 01 has four LEDs and Version 03 has six LEDs. For more information, see the Scalar i2000 Maintenance Guide.

LBX Terminator Version 01 LEDs 2

The LBX terminator has four green LEDs that indicate the presence of modules in the library.

Figure 8 on page 67 shows the locations of the

LEDs. Table 12 on page 67 describes how to interpret LED activity on the LBX terminator.

Scalar i2000 User’s Guide 66

Figure 8 Locations of LBX

Terminator LEDs (Version 01)

Table 12 LBX LED Version 01

LED On/Off Combinations

Chapter 2 Troubleshooting Your Library

Interpreting LEDs

Explanation1 2 3 4

Off Off Off Off Robotics are disabled, the access door is open, or the LBX terminator

is misaligned.

On Off Off Off The library has one control module and no expansion modules.

On On Off Off The library has one control module and one expansion module.

On On On Off The library has one control module and two expansion modules.

On On On On The library has one control module and three expansion modules.

On Off On On The library has one control module and four expansion modules.

On On Off On The library has one control module and five expansion modules.

On Off On Off The library has one control module and six expansion modules.

On Off Off On The library has one control module and seven expansion modules.

Scalar i2000 User’s Guide 67

Figure 9 Locations of LBX

123456

Terminator LEDs (Version 03)

Chapter 2 Troubleshooting Your Library

Interpreting LEDs

LBX Terminator Version 03 LEDs 2

The LBX terminator has six green LEDs that indicate the presence of modules in the library.

Figure 9 shows the locations of the LEDs. Table 13 on page 69 describes how to interpret LED activity on the LBX

terminator.

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Note

Interpreting LEDs

Table 13 LBX LED Version 03

LED On/Off Combinations

Explanation1 2 3 4 5 6

Off Off Off Off Off Off Robotics are disabled, the access door is open, or the LBX

terminator is misaligned.

On Off Off Off Off Off The library has one control module and no expansion modules.

On Off Off On Off Off The library has one control module and one expansion module.

On Off Off On On Off The library has one control module and two expansion modules.

On Off Off On On On The library has one control module and three expansion modules.

On Off Off Off On On The library has one control module and four expansion modules.

On Off Off On Off On The library has one control module and five expansion modules.

On Off Off Off On Off The library has one control module and six expansion modules.

On Off Off Off Off On The library has one control module and seven expansion modules.

Interpreting Power Supply LEDs 2

Power supply problems are reported in tickets. To physically identify a power supply, note the power supply number and module number in the ticket details. Modules can have up to two power supplies each. The top supply is #1 and the bottom supply is #2.

The library can be physically configured to include up to seven expansion modules. If any of the expansion modules include drives, those modules also will have power supplies.

Scalar i2000 User’s Guide 69

Figure 10 Locations and

power supply LEDs

- top (AC OK) = green

- middle (DC OK) = green

- bottom (FAULT) = blue

Colors of Power Supply LEDs

Chapter 2 Troubleshooting Your Library

Interpreting LEDs

Figure 10 shows the locations and colors of the power supply LEDs.

Table 14 describes how to interpret LED activity that you might see.

T able 14 Explanation of Power Supply LED States

LED Color Represents Possible States and Explanations

Green

(top LED)

AC OK • Solid on — power supply’s AC input is above minimum

requirements to operate

• Solid off — power supply’s AC input is below minimum

requirements to operate

Green

(middle

DC OK • Solid on — power supply’s output voltage is within specifications

• Solid off — power supply’s output voltage is outside of specifications

LED)

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Note

T able 14 Explanation of Power Supply LED States (Continued)

LED Color Represents Possible States and Explanations

Chapter 2 Troubleshooting Your Library

Working With Command History Logs

Blue (bottom LED)

Fault • Solid on — indicates any of the following conditions:

• Power supply output is outside of specifications

• Current limit has been exceeded

• Temperature limit has been exceeded

• Fan failed while AC input is present and above minimum operating

voltage

• AC input is below minimum operating voltage

• PDU is on, but the Power button on the library’s indicator panel is off

• Solid off — no faults are detected

Working With Command History Logs

The Command History Log dialog box enables you to view command and response activity that has occurred with externally addressable library devices, including the LMC, controller LUNs, partitions, and drives. This information can help you isolate the source of an issue, such as a library device or host application.

The number of selected drives affects the performance of the Command History Log.To ensure proper operations, limit drive log requests to twenty-five.

Scalar i2000 User’s Guide 71

Viewing Command History Logs 2

Chapter 2 Troubleshooting Your Library

Working With Command History Logs

1 Log on as an administrator. 2 You can perform this procedure while viewing either the physical

library or a partition. From the View menu, click the name of the physical library or the appropriate partition.

3 Click Tools→ Command History Log.

The Command History Log dialog box appears.

The first example dialog box that follows represents the physical view, and the second one represents a partition view. These examples show expanded levels for “Controller LUNs”, “Partitions”, and “Tape Drives”. Initially, these areas are not expanded. Click the highest-level items to show next-level items.

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Note

Working With Command History Logs

If logical serial number addressing is enabled on the Physical Library dialog box (Setup→ Physical Library), tape drives are listed according to their logical serial numbers. If logical serial number addressing is disabled, the drives are listed according to their physical serial numbers.

Also notice that command history logs for the LMC and the controller LUNs are available only from the physical view.

The library is a multi-LUN device. To meet SCSI standards, a LUN 0 is allocated as a controller LUN on each blade, including the MCB and the I/O blades. The command history log for a controller LUN includes commands intended for the blade, not a specific logical unit connected to the blade.

4 To access the command history logs (for LMC, controller LUNs,

partitions, or tape drives), select one or more device check boxes, and then click OK.

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Working With Command History Logs

A list of log files appears in the Command History Log dialog box.

From this log-list view of the Command History Log dialog box, you can perform the following tasks:

• Display the contents of a log by clicking the Open button

(proceed to the next step)

• Mail or save a log by clicking the Send button (see Mailing and

Saving Logs on page 75)

5 Click a log file to highlight it, and then click Open.

The contents of the log file appear.

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Mailing and Saving Logs2

Note

Chapter 2 Troubleshooting Your Library

Working With Command History Logs

The Send button on the log-list view of the Command History Log dialog box enables you to send logs to e-mail addresses. If you are accessing the LMC from a remote client, Send also enables you to save the information to a file.

• You can mail or save logs from a remote client. However, you cannot save logs from the library’s touch screen.

• Before you perform the following procedure, you must make sure that e-mail is appropriately configured in the LMC so that the library can send logs to the recipient. For more information about configuring e-mail, see the Scalar i2000 User’s Guide.

1 From the log-list view of the Command History Log dialog box, click

a log file to highlight it, and then click Send.

The Email, Save or Print Table dialog box appears.

2 Perform one of the following tasks:

• To indicate that you want to send the log as an e-mail message to

a recipient, select Email, and then either type an e-mail address in the Email text box or select an existing address from the dropdown list. You can type a comment in the Comment text box to send with the log.

• To indicate that you want to save the log, select Save, and then either type in the Save text box a path and a file name to which you want the information saved or click Browse to specify a location and a file name.

Scalar i2000 User’s Guide 75

3 To send, click OK.

Note

Accessing Online Help

For further help, you can access the library’s Online Help system.

• To access the entire Online Help system, click Help→ Content.

• To access context-sensitive help, click the Help button on any dialog

box.GHCGHCGHC

Chapter 2 Troubleshooting Your Library

Accessing Online Help

The Save option is available to remote client users only. It appears grayed out on the touch screen.

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Chapter 3

3Description

The Scalar i2000 library automates the retrieval, storage, and control of tape cartridges. Application software on the host can use the library’s robotics to mount cartridges into tape drives and retrieve them without operator intervention.

The library can be installed on a solid or raised floor. It has a standard 19inch rack footprint and can be placed in a standard server rack space. Because the library provides access by way of the access and service doors, the library can be placed with either side against a wall or between racks.

Figure 11 on page 78 shows a front view of the library, consisting of a

control module and an expansion module.

Scalar i2000 User’s Guide 77

Figure 11 Front View of a

control module

expansion module

touch screen

I/E station

access doors

operator panel

Control Module and Expansion Module

Chapter 3 Description

Scalar i2000 User’s Guide 78

The library is designed for ease of installation, configuration, and field upgrades. The minimum library configuration consists of one control module. You can add up to seven expansion modules as storage and tape drive requirements change. The maximum library configuration can accommodate from 102 to 3,492 LTO cartridges or from 100 to 2,915 DLT cartridges, from 1 to 96 tape drives, and from 1 to 8 Import/Export (I/E) stations.

This chapter includes the following sections:

• Library Features on page 79

• Control Module on page 83

• Expansion Modules on page 84

• Library Management Module on page 86

• I/O Management Units on page 87

• Cartridge Accessor on page 89

• Import/Export Stations on page 89

• Cartridges on page 91

• Cartridge Magazines on page 92

• Tape Drives on page 94

• Mixed Media Support and Rules on page 97

• Operator Panel on page 100

• Power System on page 101

Chapter 3 Description

Library Features

This section describes several library features.

The library provides a storage density of 720 cartridges (LTO) per square

Density 3

Scalar i2000 User’s Guide 79

meter. Each module, also referred to as a frame, has two storage racks: one on the drive side and another on the door side. A rack consists of up to 10 horizontal sections and three or four columns of magazines, depending on the rack configuration. Each magazine, located at the intersection of a particular section and a particular column, consists of five or six cartridge slots, depending on the type of media (DLT or LTO respectively).

Centralized Management3

Proactive Availability 3

Chapter 3 Description

Library Features

The Library Management Console (LMC) gives you a single point from which to view all library components, including robotics, drives, storage, I/E stations, and network connectivity. You can use this graphical user interface both locally from the library’s touch screen and remotely from a remote client. The LMC communicates with the LMC server that runs on the library. The LMC uses a simple and intuitive graphical style that is secure and provides library managers with native partitioning ability.

The library can alert you about problems before they occur. The library checks the complete data path at user-defined intervals to make sure that it is functioning properly before backups begin. The library also monitors its six major subsystems (drives, power, robotics, cooling, connectivity, and control). You can configure the library to send notifications of problems to one or more e-mail accounts, including Quantum service personnel. For more information about the library’s monitoring and reporting capabilities, see

Maintaining Your Library on page 203.

Serviceability and Reliability 3

Data Path Conditioning 3

The library has extensive serviceability and reliability features. You can hot swap drives, power supplies (in redundant power configurations only), Input/Output (I/O) blades, and fans. Host port failover, an advanced feature that moves a host’s communication stream from a failed connection to a working connection without disrupting the backup operation, maintains connectivity whether the failure occurs on the host, the switch, or the library.

Your backup system and data path are idle most of the time. When backups begin, the system is used intensively at maximum bandwidth. The library provides you with notifications and a robust ticket system that notifies you of any problems it identifies, enabling you to solve them before backups begin. For more information about the library’s notification system, ticket system, and other troubleshooting help, see

Troubleshooting Your Library on page 6.

Quantum provides an automatic means of verifying, monitoring, and protecting data path integrity between hosts and library drives. This feature is referred to as data path conditioning. Using this feature, administrators can proactively detect and resolve data path problems before they affect backups, restore operations, and other data transfer operations. Data path conditioning makes sure that data transmissions are optimized and reliable, resulting in improved system availability.

Scalar i2000 User’s Guide 80

Chapter 3 Description

Library Features

Data path conditioning occurs in two separately managed areas:

• Between host and Fibre Channel (FC) I/O blades

• Between FC I/O blades and library drives

The Host Registration Service (HRS), an optional utility that runs on the host, manages data path conditioning along the path between the host and the FC I/O blade. HRS automatically sends pulses to the I/O blade at regular, configurable intervals. The I/O blade monitors the data path for the anticipated pulses and generates a reliability, availability, and serviceability (RAS) ticket if two intervals pass without receiving a pulse from the host. This indicates a host connection failure.

The FC I/O blade manages data path conditioning along the path between itself and the library drives. Data path monitoring automatically occurs at regular, configurable intervals. The I/O blade generates a RAS ticket if monitoring tests fail for two intervals. This indicates either loss of connectivity or drive failure. The FC I/O blades include the data path conditioning feature. Administrators can use the LMC to configure data path conditioning.

SAN Backup 3

Host Attachment 3

Storage area network (SAN) support is built into the library. Fibre Channel throughput results in huge amounts of data being stored quickly. For more information about running your library as part of a SAN environment, see the ADIC Management Console User’s Guide.

Requests issued from the host application result in cartridge movement in the library. The primary requests issued are for mounting and dismounting cartridges in and out of the tape drives and for importing and exporting cartridges in and out of the library. The library manages the physical location. In addition to requesting cartridge movement in the library, the host application can use the FC or SCSI command interface to obtain status information, configuration information, and cartridge storage information from the library.

Hosts can be attached to the library in the following ways:

• SDLT-320 SCSI-interfaced drives can be connected to the SAN when they are directly connected to an external Storage Networking Controller (SNC) 5100. There is no area provided to mount the SNC inside the library modules, so you must plan for extra rack space near the library.

Scalar i2000 User’s Guide 81

Remote Management 3

Chapter 3 Description

Library Features

• FC and SCSI drives can be directly attached to host systems or to the SAN. In these configurations, the management control blade (MCB) has one library control port (FC or SCSI) connecting to the controlling host computer.

• FC drives can be attached to FC I/O blades in the I/O management unit. There are two ports on each FC I/O blade that can be connected directly to the host or to the SAN.

The library can be managed locally or remotely using the LMC. Locally, the LMC is displayed on the touch screen on the front of the library. Remotely, the LMC is accessed through a client instance of the LMC software on any computer on the network. For more information about accessing

Logging On From the LMC Applet (Web Browser) on

page 340. For more information about the LMC, see Library

Management Console (LMC) on page 349.

The LMC provides additional monitoring of a SAN-attached library over the network to a management server by using Simple Network Management Protocol (SNMP). This includes library subsystem health and status information and early fault notification. For more information, see the Intelligent Libraries Basic SNMP Reference Guide.

The library also supports the Common Information Model (CIM) server based on the Storage Management Initiative Specification (SMI-S) on the MCB. A CIM client can use the CIM server to monitor the SAN-attached library. For more information, see the Intelligent Libraries SMI-S Reference Guide.

If you purchased capacity on demand, the library is initially licensed for a

Capacity on Demand 3

default configuration of 100 DLT or 102 LTO storage slots. The number of storage slots differs between media types because the library only supports full magazines for capacity on demand.

The library’s license key must be enabled during installation to configure those parts of the library that are governed by additional licensing. Customer license keys are available from Quantum technical service.

The capacity on demand library can be expanded from a single module to up to eight modules. With capacity on demand, you can purchase enough storage to accommodate your current needs. As your storage needs change, you can add storage in blocks of 100 cartridges without being required to purchase additional hardware. Capacity on demand begins at

Scalar i2000 User’s Guide 82

Control Module

Chapter 3 Description

Control Module

100 cartridges and can be increased to as many as 3,492 LTO or 2,915 DLT cartridges inside one library.

All library configurations include the control module, which contains the following components at a minimum (see

• Library management module (LMM)

•I/E station

• Tape drives

• Cartridge storage

• Operator panel

• Power system

figure 12 on page 84):

The I/O management unit is optional for the control module. For more information about the I/O management unit, see on page 87.

Scalar i2000 User’s Guide 83

I/O Management Units

Figure 12 Front and Back View

power supplies

library management

magazines

module

drive

picker

I/E

station

accessor

and cartridge slots

front view back view

clusters

I/O management unit

of the Control Module

Chapter 3 Description

Expansion Modules

Scalar i2000 User’s Guide 84

Expansion modules enable the library to expand by adding space for tape drives, I/E stations, and cartridges. Each expansion module adds 300 to 456 LTO or 250 to 380 DLT cartridge slots, depending on the number of tape drives installed and whether an I/E station is installed (see on page 85). The library’s maximum configuration includes up to seven

figure 13

Figure 13 Expansion Module

I/E station (optional)

cartridge magazines

drive cluster (optional)

drive side door side

Chapter 3 Description

Expansion Modules

expansion modules for a total of eight modules. Expansion modules can only be added to the right of the control module.

The expansion modules can accommodate the following components:

• I/O management unit (optional)

• Tape drives (optional)

• Cartridge storage

•I/E station

• AC power compartment (required only if drives are added)

If an expansion module contains only cartridges, all power is derived from the control module.

Scalar i2000 User’s Guide 85

Library Management Module

management control blade

robotics control unit

library motor drive

The library management module (LMM) controls and manages library hardware and software components. It enables both SAN-connected hosts and users who access the library using the operator panel to configure the library, obtain system status information, and perform various library functions. The LMM contains the management control blade (MCB), the robotics control unit (RCU), and the library motor driver (LMD), as shown in

Figure 14 Library Management Module Boards

Chapter 3 Description

Library Management Module

figure 14.

Scalar i2000 User’s Guide 86

Chapter 3 Description

I/O Management Units

Management Control Blade 3

Robotics Control Unit 3

Library Motor Driver 3

The MCB is the primary point of intelligent management in the library. The MCB stores firmware and configuration data for itself as well as most other intelligent components in the library. It also contains the LMC, which enables local or remote users or hosts to operate, configure, and monitor the library. The MCB collects status information on other components in the library and issues notifications when problems occur.

The RCU provides robotics intelligence that controls accessor movements and functions, including picker, pivot, and reach actions. It receives commands from hosts or users by way of the MCB.

The LMD monitors wiring, fuses, and relays within the library. It regulates power levels and performs other power-related functions, such as disabling robotics when a library door opens.

I/O Management Units

The I/O management unit is an optional component that provides connectivity and data path management to a SAN fabric and the hosts. The I/O management unit houses up to six FC I/O blades, which provide FC connections for the Fibre Channel drives in the module. (The control module and each of the expansion modules can contain up to 12 FC drives.) The I/O management unit performs all tape drive and library host communication functions in a library that is attached to a SAN.

The I/O management unit supports two types of blades: the control management blade (CMB) and the FC I/O blades, as shown in on page 88.

Scalar i2000 User’s Guide 87

figure 15

Quantum SCALAR I2000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Product Safety Statements

Mechanical Locks 1

Power Button on the Library’s Indicator Panel1

Disposal of Electrical and Electronic Equipment

Product Model Number

Explanation of Symbols and Notes

Other Documents you Might Need

Getting More Information or Help

2Troubleshooting Your Library

How Does the Library Report Issues?

Understanding Indicators on System Status Buttons 2

Working With Tickets

Ticket Guidelines 2

Displaying Ticket Lists 2

Viewing Ticket Details

Viewing History Ticket Details 2

Viewing Ticket Details Reports 2

Viewing Repair Pages 2

Viewing Tape Alerts and Generating Media Integrity Analysis Reports 2

Mailing, Saving, and Printing Ticket Information 2

Running Verification Tests to Determine Issue Resolution 2

Closing Tickets 2

Generating the Tickets Report 2

Interpreting LEDs

Interpreting Blade Status LEDs 2

Interpreting Drive Status LEDs 2

Interpreting Fibre Port Link LEDs 2

I/O Blade Fibre Port Link LED 2

Interpreting MCB Port LEDs 2

Interpreting LBX Terminator LEDs 2

Interpreting Power Supply LEDs 2

Working With Command History Logs

Viewing Command History Logs 2

Mailing and Saving Logs2

Accessing Online Help

3Description

Library Features

Density 3

Centralized Management3

Proactive Availability 3

Serviceability and Reliability 3

Data Path Conditioning 3

SAN Backup 3

Host Attachment 3

Remote Management 3

Capacity on Demand 3

Control Module

Expansion Modules

Library Management Module

I/O Management Units

Management Control Blade 3

Robotics Control Unit 3

Library Motor Driver 3