Q-See EasyView QN6401X User Manual

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Streaming Wireless IP Camera

User Manual

EasyView

QN6401X

View Anywhere ∙ Share Anytime

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or reduced to any machine-readable form without prior written approval. Trademarks: All brand names and products are trademarks or registered

trademarks of their respective owners.

Q-See is a registered trademark of DPS, Inc. Disclaimer: The information in this document is subject to change without

notice. The manufacturer makes no representations or warranties, either express or implied, of any kind with respect to completeness of its contents.

Manufacturer shall not be liable for any damages whatsoever from misuse of this product.

Thank You for Choosing a Q-See Product!

All of our products are backed by a conditional service warranty covering all hardware for 12 months from the date of purchase. Additionally, our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase. Permanent upgrading service is provided for the software and is available at www.Q-See.com.

Be certain to make the most of your warranty by completing the registration form online. In addition to warranty and technical support beneﬁts, you’ll receive notiﬁcations of product updates along with free downloadable ﬁrmware updates for your DVR. Register today at www.Q-See.com!

Please see the back of this manual for exclusions.

This manual is written for the Q-See’s QN6401X EasyView wireless IP camera. This manual was accurate at the time it was completed. However, because of our ongoing effort to constantly improve our products, additional features and functions may have been added since that time and on-screen displays may change. We encourage you to visit our website at www.Q-See.com to check for the latest product announcements. You can also ﬁnd technical details for your speciﬁc camera on its product page at our site.

Throughout the manual we have highlighted warnings and other important information that will assist you in operating your new system in a safe and trouble-free manner. Please take the time to read and follow all instructions and pay attention to alerts as shown below:

About this Manual

DMQN6401X Rev. 2.0 4/19/13

NOTE! Text in blue boxes with the Information icon offer additional guidance and explanations about how to make the most out of your system.

IMPORTANT! Red boxes with this icon indicate warnings.

To prevent possible injury or damage to the product, read all warnings before use.

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1. BEFORE YOU BEGIN 5

2. INTRODUCTION 7

3. INSTALLING EVIEW APP 8

3.1 Installing eView for Android 9

3.2 Installing eView for Apple 10

3.3 Registering and Login 11

Creating an eView Account on a Phone 11 Creating an eView Account on a Tablet 12 About Passwords 13 Login 13

4. CAMERA SETUP 14

4.1 Placement 14

WiFi 14 Field of View 15 Micro SD Memory Card 15

4.2 Connecting the Camera 16

Wireless Connection Method 16 Connecting using the Network Cable 20

5. EVIEW MOBILE 26

5.1 Basic Features and Functions 27

The Basics 27 Recording Video and Images 27

5.2 eView on a Smartphone 28

Main Menu 28 Live View 30 Replay 32 Sharing Video and Images 32

5.3 eView on a Tablet 33

Main Screen 33 Live Viewing 34 Motion Events 34 Sharing Video & Images 35 Tool Bar 35

6. USING A COMPUTER 37

6.1 Registration and Software 37

6.2 Adding Cameras 39

6.3 Setting up WiFi 40

6.4 Using your Camera 41

7. TROUBLESHOOTING & FAQ 43 MOUNTING THE CAMERA 46 GLOSSARY 46

T A

C O N T E N T

For your safety

To prevent damage to your Q-See product or injury to yourself or to others, read and understand the following safety precautions in their entirety before installing or using this equipment.

Care and caution

1. BEFORE YOU BEGIN

CAUTION! Risk of electrical shock. To prevent electric shock, do not remove cover.

Care should be taken during transportation, storage and installation of this camera to avoid rough handling, dropping, or other abuse in order to prevent damage to the optics or components inside the camera.

The camera should be installed in accordance with electrical standards including keeping the camera and cable away from high voltage, using a surge protector and using only the rated power supply.

Do not use strong or abrasive cleaners on camera body or lens. The camera should not be immersed in water. Use a damp cloth for cleaning the housing and a lens cloth for the optics.

Do not attempt to disassemble the camera. Only authorized, trained technicians should service this camera.

Your camera is designed for indoor use and should not be placed outdoors.

Do not point camera directly at the sun or other strong light source.

If the camera no longer functions or can no longer be repaired, it must be disposed of according to regulations regarding electronic waste. By not disposing of electronic items in household waste you will not only be following the law, but contributing to the protection of the environment.

FCC Class B Notice

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits

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2. INTRODUCTION

The QN6401X EasyView camera is designed to let you connect with what is important in your life. Whether you’re checking in on your pets from work, family members in another state, or a child in the next room, the EasyView helps you make the connection. Just as importantly, you can share live views from your camera - or recordings - through email, the most popular social media outlets and by letting others access your camera.

All this with a simple connection procedure, no network cord and no need for a computer or monthly subscription fees.

Product features

This camera offers the following features:

nWireless setup option. Power up your camera and set connect it to your router

wirelessly using the Q-See eView app on your phone or tablet.

nStandalone operation. Once it’s set up, your camera only needs to have power

and a wireless link to your router.

nState-of-the-art IR cut ﬁlter to ensure accurate color representation during the

day and sharper images at night.

nAdd an unlimited number of cameras to your account without any fees.

nEasily allow others to view video, or capture video and snapshots on your

computer or mobile device to share online.

nNo limit to the number of people with whom you can share your camera.

nAutomatically switches to infrared (black and white) mode when no light is

detected.

nInfrared illumination up to 30 feet.

nTwo-way audio communication.

nBuilt-in Micro SD card slot to capture and save video and images in the

camera. (Max capacity 32GB. Micro SD card not included)

nCompatible computer systems: Windows XP, Vista, 7 and 8. Use Macintosh

OSX 10.6, 10.7 or 10.8.

nMinimum supported web browsers: Firefox 5.0, Internet Explorer 7, Safari

3.2 and Chrome 13. As of this writing, later versions of those browsers are compatible.

nYour camera is compatible with mobile devices using Apple’s iOS 5 and 6 or

Android 2.2 or later.

are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

∙ Reorient or relocate the receiving antenna. ∙ Increase the separation between the equipment and receiver. ∙ Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

∙ Consult the dealer or an experienced radio/television technician for help.

FCC (USA) § 15.9 Prohibition against eavesdropping.

Except for the operations of law enforcement ofﬁcers conducted under lawful authority, no person shall use, either directly or indirectly, a device operated pursuant to the provisions of this part for the purpose of overhearing or recording the private conversations of others unless such use is authorized by all of the parties engaging in the conversation.

Local jurisdiction

State and local jurisdictions may have speciﬁc laws and regulations regarding the use of recording devices (video and/or audio). It is your responsibility to be aware of any applicable laws or regulations that prohibit or restrict the use of cameras in your area and to comply with those statutes.

Any modiﬁcations made to this device may void the authority granted to the user by the FCC to operate this equipment.

Privacy

Your camera’s audio feature is turned off by default. When you enable this audio feature, please take the necessary steps needed to ensure your privacy before sharing this camera with others.

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3. INSTALLING EVIEW APP

The whole point of getting the EasyView camera is so that you can use it with your Apple or Android mobile device, right? You’ll also be able to use a web browser on a PC or Macintosh computer as well, but for most people, the mobile application will be the way they most often connect with their camera. Using the mobile app is also the fastest way to add cameras to your account. Use of the web browserbased viewer will be covered in Chapter 6.

You’ll want to download, install and create an eView account before you proceed with setting up your camera in order to be ready to connect it to your account and start viewing.

Q-See’s eView mobile app is available for free on either the App Store or Google Play for Apple and Android devices, respectively. All of the apps offer the same functionality with the tablet version having a slightly different user interface to take advantage of the larger screens. Similarly, the apps for the tablets are located and installed in the same manner as with the corresponding smartphone. The correct application will be suggested for you in the online store based on what device (tablet or smartphone) you are using for your search.

Simply search for “Q-See eView” in your mobile store’s search function to locate the desired app.

The installation process will be covered for Android and Apple devices separately on the next pages.

3.1 INSTALLING EVIEW FOR ANDROID

Connect to the Google Play market on your mobile device and click Search.

Enter “Q-See eView” into the search ﬁeld.

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Download and install eView.

Selecting Allow automatic updating will ensure that you are always using the latest version of eView.

Once downloading is complete, you will receive a notice saying that the app has ﬁnished downloading. Click on Open to launch the program.

You may proceed to Section 3.3 to setup eView to create your user account and have it ready to add your camera.

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PICTURE 3-3

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3.2 INSTALLING EVIEW FOR APPLE

Connect to the App Store on your mobile device by clicking on its icon.

Once it has opened, click Search.

Enter “Q-See eView” into the search ﬁeld.

Begin downloading eView by clicking on the Free button.

The button will change to blue and read Installing.

When the app has ﬁnished downloading, the button will change to Open.

Click it to launch eView.

You may proceed to Section 3.3 to setup eView for use.

3.3 REGISTERING AND LOGIN

When you launch eView, you will be presented with the Login Screen. Since this is your ﬁrst use of the application, you will need to register with the service. This is free. Even if you do not own an EasyView camera, but are only sharing the video feed from someone else, you will still need to create an account. Your account allows you to manage the cameras you own as well as view the ones that you’ve been invited to share.

The process is identical whether you’re on an Android or Apple phone. It is identical on the tablets, but the location of certain features differs. The phones will be shown ﬁrst.

CREATING AN EVIEW ACCOUNT ON A PHONE

To create your account, click on the Register button located at the bottom right of the Login Screen. This will open up the Registration window.

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PICTURE 3-6

Enter your User Name, your Password (twice) and the Email Address where you wish to receive event alerts. Your password must be between 3 and 20 characters in length. You may only use letters, numbers and the underscore “_”

character. Spaces and special characters will not work.

Please see the section entitled “About Passwords” on the following pages for some important considerations to ensure your account’s security.

Once complete, click on Submit to return back to the Login Screen.

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IMPORTANT! Under the Terms of Service for eView (available

in the mobile or web app), you are responsible for actions taken by anyone using your account. To ensure your security, you must safeguard your account. Q-See is unable to make any changes to your account including recovering lost passwords.

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ABOUT PASSWORDS

The usual warnings and guidance about passwords should be kept in mind when using eView. You should not share passwords with other users. To grant access to your camera to other users, you should use the Share feature as this will prevent others from making changes to your camera (such as enabling sound) without your knowledge. This could cause embarrassment (at the very least).

If you forget your password, the only way to recover it is by using the Recover button located at the bottom left of the Login Screen. This will generate an automated email to the address that you used when registering.

You are responsible for remembering and safekeeping your user name and password. Q-See does not maintain a database of passwords and for security reasons, we cannot reset or reveal your user name, email address or password.

You may change your password by logging into your camera using a web browser or by using the Account Management window accessed by clicking on the More icon at the bottom of the Management screen once you’ve logged in.

Once you have returned back to the Login Screen, you can enter your new Username and Password into the appropriate ﬁelds.

If you select Auto Login by either checking the box (Android) or sliding the selector to On (Apple), eView will automatically attempt to log into your account every time it is launched.

Press on Login to connect to the eView servers.

CREATING AN EVIEW ACCOUNT ON A TABLET

When eView launches on a tablet, you’ll see the basic interface shown below. No cameras will appear on-screen as you haven’t registered your account or added cameras to it, yet.

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Click on the User icon in the upper left corner of the screen (red box) and the Login Screen will appear.

Please see the section entitled “About Passwords” on the next page for some important considerations to ensure your account’s security.

Once complete, click on Submit to return back to the Login Screen.

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Your EasyView camera is designed to be shared over the Internet, allowing you and those you invite - to watch and share video from anywhere in the world with Internet access. To do this, your camera must be connected to your network router, either using the included Ethernet cable, or wirelessly if your router supports it. There are also two options for conﬁguring your camera - using an Ethernet cable, or wirelessly using your phone. Obviously, if you’ll be operating the camera with a hardwire (cable) connection, you’d want to use the cable setup process, but other factors, such as your preferences, where your camera will be located and whether you’re using a mobile device with a built-in camera will also affect your decision.

4.1 PLACEMENT

You should ﬁrst determine whether the location where you want to place your camera is within effective WiFi range of your router, as well as providing a proper ﬁeld of view (FOV). If your desired location does not have a strong enough WiFi signal, you’ll either need to ﬁnd a more suitable location, use a WiFi repeater (available online or in electronics stores), or use the Ethernet cable to connect to your network. Regardless of which method you use, making sure that your camera can see the area you want to capture is important. Fortunately, if you have an Android or Apple smartphone, you can use that device to gauge the strength of the signal from your router. And, you can use the camera in your phone or tablet to get an idea of what your EasyView camera will see.

Your camera will need to be plugged into a power source at all times to operate so be certain that there is a power outlet near enough to the camera’s location. Use only the included power cable with its adapter. The camera may not be powered by a USB port. If you use another power supply and/or cable, you may damage the camera. In addition, we recommend using a surge protector to protect the camera from damage caused by power spikes and etc. It is STRONGLY recommended to use one that is UL-1449 rated, for a clamping voltage of 330 or lower, a Joule rating of at least 400 and a response time of 10 nanoseconds or less.

WIFI

Your EasyView camera can communicate with your router from up to 25 feet away. However, as you have probably noticed when using a wireless device, walls, ﬂoors and other obstacles can reduce the strength of the signal. Buildings with metal frames or mesh in the walls will have greatly reduced wireless ranges as you’ve probably already noticed when operating other WiFi devices. Interference from microwave ovens and other electronics can also cause connection issues. Lastly, the broadcasting strength of the router itself

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4. CAMERA SETUP

You will also need to be certain that the WiFi signal that you are picking up is, in fact, one you have access too. A signal from someone else’s nearby password-protected WiFi router can be stronger than the signal from your own router on the other side of the building, but it won’t do you a lot of good. Use your mobile device’s Settings function to make sure you know which network it’s picking up. (Picture 4-2).

If you plan on using a Micro SD memory card to record video from your camera, you will need to install it before connecting the camera to power to avoid damaging the card. Your EasyView camera can use cards up to 32GB in size. Some SD cards are classiﬁed by speed with a higher number indicating a the ability to record data more quickly. Your camera will work with most Micro SD cards regardless of their speed classiﬁcation.

The slot for the card is located on the bottom of the camera. For more information on using the card to record video, please see Section 5.1.

can also vary by model. Use your mobile device’s connection indicator (Picture

4-1) to determine the strength of the signal in the area you want to place the

camera. It is not recommended that you place the camera in an area where signal strength is low.

PICTURE 4-3

If a WiFi connection is impossible or impractical, you can connect your camera to your local network using the Ethernet cable and a network port.

FIELD OF VIEW

Now that you’ve determined that the location for your camera will be able to communicate with your router, you will want to make sure that you can view the desired area. Use the camera in your mobile device to ﬁnd the best position, keeping in mind that the camera can be mounted on the wall as well as on a surface and that your EasyView camera will likely have a larger ﬁeld of view of 65° than your mobile device (typically 40-60°) so it will see a wider area.

MICRO SD MEMORY CARD

PICTURE 4-2

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4.2 CONNECTING THE CAMERA

You will have a choice about how you wish to conﬁgure your camera to connect with your network. If you are using a mobile device with a built-in camera, this setup process can done wirelessly using only the mobile device and the camera. If you will be operating the camera using the network cable, or if you will be setting up the camera using a computer or a mobile device - such as as tablet - without a camera, then you should use an Ethernet cable. Keep in mind, that the camera will still require a power connection regardless of which method you use.

WIRELESS CONNECTION METHOD

This is the simplest and quickest method to get your camera up and running. It requires using a mobile device - one preferably with a built-in camera.

STEP 1. Place the camera where you plan to use it. You will need to keep the

camera easily accessible during the setup process, so you should not mount it to a wall or other surface at this time.

Step 5. Enter the camera’s ID

number. You can either use the keypad or click on the Scan QR Code button to use your device’s

camera to enter the number automatically.

If your device doesn’t have a

camera, the app will display an error message if you attempt to use the QR scanning function.

When scanning the QR code,

both the camera and your mobile device will need to be relatively steady. Laying the camera face down on a surface can help. The QR code does not need to ﬁll the white box on the screen. Your device’s camera will automatically adjust focus and the ideal distance between your EasyView and your mobile device is between 3 to 6 inches (7.5 to 15.5cm).

STEP 6. Name your Camera. Once

your mobile device reads the QR Code, it will show the ID number below the Scan QR Code button.

Tap next to proceed.

The next screen will display the

camera’s ID number and allow you to name it. While you can pick

STEP 2. Plug the camera into

a power outlet. Only use the

included power adapter and cable. The camera’s power port is on the upper left rear of the camera. You cannot power your camera from a USB port.

STEP 3. Launch the eView app on

your mobile device. Log into

the app. This will take you to the

Management Window.

STEP 4. Tap the Add button. This is

located in the upper right corner of the phone app. (Picture 4-5)

On tablets, this is the Plus (“+”)

button located in the bar under the My Cameras tab. This is normally hidden. To reveal, tap the arrow (“>”) in the bar. (Picture 4-6)

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PICTURE 4-9

a generic name, if you plan on adding more cameras or sharing this one, a unique name will help you - or those you’re sharing with - easily select the right camera. You can only use letters, numbers or the underscore “_”.

You can change the name later on the camera settings page.

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STEP 9. Follow the on-screen

instructions. The next two

screens will provide instructions on making sure that the camera is ready to be connected. Click Next to proceed.

You must make sure that there

are no cables connected to the EasyView other than the power cable and that the green Status light below the red Power light is ﬂashing rapidly (about 5 times a second).

STEP 7. Select your connection

option. Choose the third option, QR code scan to proceed with

wireless setup.

In the future, if you are recon-

necting the camera to your network after removing it from your account, you may use the Already Conﬁgured option to complete the process.

STEP 8. Select your wireless

network and enter its password. The Network Status

section will show the wireless network your mobile device is currently using. By default, eView will use this network for the camera. If you wish to use a different network, you should use your device’s Settings menu to switch networks. Enter the network password and tap on Next.

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Model: QN6401X

5V--- 2A

Reset

Power

Status

IMPORTANT! Both your mobile device and your EasyView camera must be on the same network during setup, otherwise the camera status will show “Unknown” or “Ofﬂine.”

If the green LED is ﬂashing slowly or is glowing steadily, you will need to use the included reset tool (or the end of a paperclip) to CAREFULLY push the Reset button. Push the button until you hear a click. Hold it down for a second and then release. The Status LED and the blue internal LED will turn off and then re-light after up to 30 seconds. The green Status LED should come on last and should be ﬂashing quickly. You can then proceed with the next step.

PICTURE 4-14

STEP 9. Use the on-screen QR code.

You will hear a six-note chime and the internal blue LED and green Status

LED will both turn off momentarily. The blue LED will come back on ﬁrst followed by the green LED which will begin ﬂashing slowly (about once a second). This may take up to a minute. If the green LED stays off for longer than a minute, you can take the following actions:

∙ Go back to Step 8 and re-enter the WiFi network password.

∙ Reset the camera using the tool and show the camera the QR code again.

∙ You may also wish to recheck the signal strength from your router at this

location to ensure that the camera is using the correct network with a strong enough connection.

When your camera has been added, you will be returned to the Connection Option screen seen in Step 7. Ta p Next to continue to the Camera Status window.

Your device’s screen will display a QR code that your camera will use to connect to your router. Hold your mobile device 6 to 12 inches (15 to 30cm) away from the camera so that your Easy View can see the entire image. Again, the process will be faster if both devices are steady.

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This window will show the status of your camera along with its name, ID number and information about its ﬁrmware (the internal software it uses to operate). Right after connecting to your network, the Status section may show as “Ofﬂine” or “Unknown” as your app communicates through your network with the camera. The app will check to update the status every ﬁve seconds. The status should change to “Online” within 10 seconds.

Tap Submit in the upper right corner and you will return to the Management Window. You will also receive a message indicating that your camera has been successfully added.

Please see the next chapter for how to get the most out of eView.

CONNECTING USING THE NETWORK CABLE

If you plan on using your camera in a wired mode, if your mobile device does not include a built-in camera, or if you plan on adding your camera to your eView account using a computer, you will need to ﬁrst connect your camera to your router using a network cable - also called an Ethernet cable. You can make this connection directly to the router, or to the router through a network port which looks like a phone jack and is usually mounted on a wall. You will also need your mobile device or a computer with Internet access to complete the registration and setup process.

Instructions on adding a camera to your account using only a computer will be covered in Chapter

Phone

Network

PICTURE 4-17

Lastly, if you will be operating the camera wirelessly, you will also need to have the password (also referred to as the network key by some brands) available when making the wireless connection later. Therefore, if you will be making this ﬁrst connection in another room away from the router, you should have that password handy before you begin.

STEP 2. Connect the camera to

your router with the included network cable. If you will be

operating your camera in the wireless mode, this connection will

only be temporary.

PICTURE 4-18

If there are no available ports on the back of your router, you will need to unplug one of the cables currently connected to the router. Use only the LAN ports, which are generally grouped together. These ports are marked in green in Picture

4-18. The actual position and conﬁguration will vary by router model. Do not

disconnect the cable from the port marked “Internet”, “WAN” or “Network” (shown in red) as this will disconnect the router - and all attached devices - from the Internet. This is an especially bad idea if one of those devices is currently being used in an intense online gaming session or downloading critically important ﬁles, so choose your port wisely.

STEP 1. Connect the power. Use only the included power adapter and cord. Plug

the power adapter cord into the socket on the back of the camera leaving the network cable connected. Plug the other end into a power outlet. You cannot power your camera using a USB port on a computer

PICTURE 4-19

MADE IN CHINA

Model: QN6401X

5V--- 2A

Reset

Power

Status

Micro SD

ID:0224199518

Plug the other end of the cable to

the network port on the back of the camera (red arrow in Picture

4-19).

When the camera is ﬁrst powered

up, the red Power LED on the lower part of the camera will illuminate. After you connect the Network cable, the LEDs above the network port will light up. The yellow light will glow steadily if you have a good connection while the green light will ﬂash to show that the router and camera are communicating. The green Status LED, below the Power light, will also come on. It may ﬂash slowly for a brief period, but it will glow steadily once a connection has been established.

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PICTURE 4-20

PICTURE 4-21

STEP 3. Launch the eView app on

your mobile device. Log into

the app. This will take you to the

Management Window.

STEP 4. Tap the Add button. This is

located in the upper right corner of the phone app. (Picture 4-20)

On tablets, this is the Plus (“+”)

button located in the bar under the My Cameras tab. This is normally hidden. To reveal, tap the arrow

(“>”) in the bar. (Picture 4-21)

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Step 5. Enter the camera’s ID

number. You can either use the keypad or click on the Scan QR Code button to use your device’s

camera to enter the number automatically.

If your device doesn’t have a

camera, the app will display an error message if you attempt to use the QR scanning function.

When scanning the QR code,

Once the camera’s ID is captured, click on Next in the upper right. If the camera is unable to capture the camera ID, enter it manually into the ID area at the bottom of the screen. Then tap on Next in the upper right of the screen to continue.

STEP 7. Select your connection

option. Choose the ﬁrst option, Cable Connection to proceed with wireless

setup.

In the future, if you are reconnect-

ing the camera to your network after removing it from your account, you may use the Already Conﬁgured option to complete the process.

Tap

to proceed

to the Camera

Status window.

STEP 6. Name your Camera. Once your

mobile device reads the QR Code, it will show the ID number below the

Scan QR Code button. Tap

proceed.

The next screen will display the

camera’s ID number and allow you to name it. While you can pick a generic name, if you plan on adding more cameras or sharing this one, a unique name will help you - or those you’re sharing with - easily select the right camera. You can only use letters, numbers or the underscore “_”.

You can change the name later on the camera settings page.

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IMPORTANT! Both your mobile device and your EasyView camera must be on the same network during setup, otherwise the camera status will show “Unknown” or “Ofﬂine.”

STEP 8. Click Submit when the

Status icon turns green. Once

the camera has connected successfully, you will get a pop-up Success message and then return to the Management screen where you will see your camera ready for viewing. Later, after you’ve logged into your camera, the generic icon will be replaced by a thumbnail screenshot from the last video streamed.

If you want to operate this camera wirelessly, then proceed with the steps below. Otherwise, camera operation is covered in Chapter 5.

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Setting WiFi Connection

Now that you’ve added your camera to your eView account, you’ll need to make the settings needed for it to work without the need for a network cable.

STEP 9. Conﬁgure settings. Tap on

your camera’s name to open it. Tap on the gear icon in the upper right corner of the screen to enter into the Camera Conﬁguration window.

This window will allow you to con-

trol how your camera performs. The settings and features will be covered in greater detail in

Chapter 5 For the moment,

however, we will concentrate on the WiFi connection.

Click on the Conﬁgure WiFi button

to begin setting up the camera to wirelessly connect to your network.

STEP 10. Choose your WiFi network.

Select your preferred network from the WiFi List. If you own more than one network, be sure to use the connection that is stronger in the area where the camera will be placed.

Secured networks (those with a pad-

lock icon next to them) will require you to enter the password. If needed, you can have the input window show you the password as you enter it so you can make sure that you’ve entered all the characters.

The camera will now attempt to ﬁnd

the network’s wireless signal. When it has done so, it will instruct you to unplug the Ethernet cable that connects it to the router.

After the cable is disconnected, the

camera may take several minutes to reconnect to the router using the WiFi. It will show an estimated countdown (in seconds). During this process, the camera will be ofﬂine.

The green network light on the back

will also ﬂash as this takes place.

Once the camera has connected to the router using WiFi, the app will return to the Camera Conﬁg window. You may move the camera to its new location at this time. The camera will again attempt to reconnect wirelessly once you’ve plugged its power cord back in.

Operating instructions are in

Chapter 5.

26 27

5. EVIEW MOBILE

iPhone Screen

Android Phone Screen

iPad Screen

Android Tablet Screen

The mobile apps for Android and Apple operate in the same manner, with only minor, cosmetic differences due to the requirements of the devices’ operating systems. However, the tablet versions of the apps operate using a different interface from that used on phones. These apps take advantage of the larger screens of the tablets to put all of the functions onto a single screen. The operation of eView on a tablet will be handled in a separate section from the smartphone version.

Regardless of which type of mobile application you are using, bandwidth is always a consideration. This not only includes the amount of video streaming to your device, but the number of other devices competing for your network’s attention. Other wireless devices are attempting to access your router at the same time as your camera. They will not interfere with the signal to or from your camera, but too many wireless devices on the same network can create an “electronic trafﬁc jam” slowing communication speed. Multiple users accessing the camera at the same time can also cause delays or problems connecting.

PICTURE 5-1

On mobile devices connecting via 3G or 4G, please keep in mind that streaming video from live cameras will count against your data plan. You can gauge this data usage by checking your current usage, then connecting to a camera for ﬁve minutes and then checking your data usage again.

5.1 BASIC FEATURES AND FUNCTIONS

THE BASICS

The basic operation of eView is the same regardless of the device you’re using: ∙ You can add any number of cameras to your personal account and view them

individually on your mobile device.

∙ You can grant access (but not control) of any of your cameras to as many people

as you like, using the share ( ) button.

∙ If your mobile device has a microphone, you can use it to talk through the cam-

era’s speaker. You can also set the camera to alert you when it detects movement.

∙ These notiﬁcations will happen as long as the app is running on your device and

a still image of the event will be stored on a remote server for 30 days. You can access, view, share, and delete these images through the app.

∙ If you insert a micro SD card into the camera (See

Section 4.1

), the camera

will record 24/7. WIthout an SD card, only the still images will be saved for review.

∙ You can record video or capture still images from both the live feed from the

camera as well as any recordings saved on the SD card.

∙ Images and video can be saved onto your mobile device and shared through

Facebook, Twitter, Instagram and Sina Weibo directly from the app. You can also use your phone’s built-in e-mail and messaging apps to send the recorded ﬁle. Most other social media apps installed on your device can also be used to share your videos and images.

∙ eView is advertising supported to keep it free. Ads will appear at the bottom of

the screen. Products and services are not endorsed by Q-See.

RECORDING VIDEO AND IMAGES

If a micro SD card (shown life-sized in Picture 5-2) is inserted into the bottom of the camera (Picture 5-3), your camera will record video. This recording is constant and a 32GB card (the largest supported) will hold approximately a week’s worth of video. When the card is full, the camera will simply overwrite the oldest

video ﬁrst and continue to record without pause. The video ﬁles can be searched and individual segments can be saved to the mobile device. The ﬁles are recorded as NVT ﬁles on the card but are converted to a MP4 video format when they are saved onto the mobile device. Videos stored on the card can be searched and played back using eView’s Replay function. While playing back the video, you can record sections of it to your mobile device, just as with live video.

PICTURE 5-2

PICTURE 5-3

28 29

PICTURE 5-4

PICTURE 5-5

PICTURE 5-6

1 2

6 7 8

# Name Function

1 Edit Delete camera

2 Add Add camera

3 Event Tap picture to view motion events

4 Status

Green = Online Red = Ofﬂine

5 Live View live video

My Cams

List of your cameras. Number shows motion event alerts.

My Views

List of others’ cameras that they’ve shared

8 More

Open account management window

Unlike video, the camera does not need to have a micro SD card in order to capture still images. If you have turned on the Motion Detection feature, the camera will send a still image of the event to eView’s Cloud Servers where they are saved for 30 days. Links to these images can be accessed through the app where they can be viewed, deleted, saved or shared.

Full instructions on using video and images is presented in the section relating to your mobile device, below.

5.2 EVIEW ON A SMARTPHONE

This set of instructions will cover how to use eView on a mobile phone such as an iPhone, Android Nexus, etc. An iPod Touch, or similar WiFi-enabled device can also use the appropriate version of the eView App.

Creating an account and logging into it were covered in

Chapter 3

, while the

process of adding a camera to your account was covered in

Chapter 4

. There-

fore, we will start at the Main Menu.

MAIN MENU

This is the screen that eView will open up to whenever you log in. From here, you can check on your cameras - adding, deleting them as needed. You can also switch to viewing cameras that have been shared with you. Lastly, you can also manage your account. By default, this menu will open with the list of cameras you own, the “My Cams” view. You can switch to the other views by tapping the icon at the bottom of your screen.

My Cams

Select which camera you want to view by tapping its name. Tapping on photo will take you to the list of Motion events.

# Name Function

1 Edit Stop sharing a camera

2 Camera Tap a camera to start viewing

# Name Function

1 Change Password

2 Logout Logout user account

3 Terms Terms of service agreement

4 About

App information (Version number below)

Shared Cameras - My Views

This list shows cameras belonging to others who have given you access. This window operates just like the Main Menu except that you are only able to see the live video. Your other options are to stop sharing another’s camera. Only the camera’s owner can alter the settings, such as audio, and etc.

When you’re watching the video feed from a shared camera, you will be able to hear audio if the owner has enabled it. You can capture still images or record video from the live feed, but you will not be able to review video recorded on the camera.

This window is used to log out of eView, change your account password and check to see if you have the latest version of the app. For the most part, you will receive notiﬁcations through the AppStore/Google Play regarding software updates. Your camera’s ﬁrmware (the software it uses to operate) will automatically update as long as it is connected to the Internet.

3 4

IMPORTANT! A camera can only be registered to one owner at a time. If you plan on giving your camera to someone else, you MUST remove it from your account or it cannot be re-registered to a new account.

30 31

PICTURE 5-7

2 31

7 8

# Name Function

1 Back Return to camera list

2 Replay Switch to playback mode

3 S

ettings

Camera conﬁguration

4 Video Camera video

Status/ Owner/ Title

Shows camera connection status, connection strength, camera name and camera owner

6 Talk

Tap to speak through the camera. The icon will turn red. Deselect to hear audio from camera.

Screen Shot

Capture still image from video

8 Record

Tap to record video. The icon will turn red while recording to your device. Tap again to stop.

LIVE VIEW

This is the window you will use the most. You can watch, record and communicate through this window. There will be a time lag as video and audio travel through the network. Additionally, in order to avoid feedback (that loud screeching that comes from speakers), the camera will stop recording using its microphone while you are using its speaker. Remember to deselect Talk in order to hear any response.

Once you have taken a snapshot, eView will open a window to allow you to save the ﬁle, share it, or send it in a message. This will covered in depth at the end of this section.

Two additional functions are available by tapping on the arrow to the right of the icons on the bottom of the screen. Share will allow you to share your camera with others so they can log in and view the live video (and audio, if enabled). Alarm will take you to the same list of recorded motion events accessed by tapping on the image by the camera’s name in the Main Menu. If you have not turned on Motion Detection, this list will be blank.

# Name Function

1 Share

Opens the Share dialog to allow you to share this camera with others

2 Alarm

View the push notice and screenshots triggered by motion detection.

PICTURE 5-8

Sharing

Sharing your camera with others is the heart of the EasyView. Click on the Share icon to open the Share Camera window. Enter the eView account user name that you want to share with in the box and then click Add.

When you get a Success message, the shared camera will appear showing the camera name and who it’s shared with along with its connection status.

When you want to stop sharing simply click on the Edit button and then select which camera you want to remove from your share list by clicking on the Delete button.

Click on Done in either window to return to the camera’s live view.

PICTURE 5-9

PICTURE 5-10

PICTURE 5-11

IMPORTANT! When you share a camera, you are letting someone else see video from it. If you have turned on audio, they can hear what’s

going on as well. While they cannot use the microphone function, or share access with other accounts, they can take screen shots and record video, so discretion is strongly advised when placing and sharing a camera.

network, and turn Audio and Motion Detection on or off.

You can also turn on Push Notiﬁcation so that alerts triggered by motion detection will be sent to your mobile device. Still images will go to the eView cloud servers to make it easier to locate the video if your camera has an SD card inserted.

You can also change the wireless network that the camera will use. Please note that if you change to a network that you cannot access, you will not be able to undo this, but will have to delete the camera from your account and re-add it as in

Chapter 4

Camera Conﬁguration

This window is where you conﬁgured your WiFi connection. It is here where you can rename your camera, take your camera ofﬂine, switch to another WiFi

32 33

REPLAY

This area lets you play back video that is recorded on a Micro SD card inserted into the camera. If you have not put a card into your camera, attempting to use this feature will result in a message stating that an error has occurred. While the message will ask you to try again shortly, if you do not have a memory card in the camera, you will still not be able to access any video records as they don’t exist.

PICTURE 5-12

PICTURE 5-13

PICTURE 5-14

While you can use the Motion Alerts to narrow down the time you wish to search, remember that the camera is recording all of the time, so you are not limited to just the times that event notiﬁcations occurred.

Use the scroll wheels to locate a date and time. How far back you can search is based on how large your SD card is. A 32GB card is the maximum supported by your camera and it can hold approximately 7 days’ worth of video. Dates and times that do not have video are grayed out and not accessbile.

Once you have selected your start time, press OK and eView will start accessing and playing back the video. Once the video starts playing, you will be able to record or take snapshots just as with live video. To exit Replay, simply tap on Live to return to the camera’s live view.

SHARING VIDEO AND IMAGES

Some times, you just need to share. Whether you caught baby’s ﬁrst step, captured video of your pet doing something spectacular, or just saw something

Screenshot Record

awesome on the camera, you’ll want to share that moment. By clicking on either the Screenshot or Record button, you can capture the image or video, respectively. After you’ve tapped Screenshot, or after you tap Record a second time to end the video clip, the Share window will open up. You can choose to send the ﬁle directly to Facebook, Twitter, Instagram (image only) or Weibo. Tapping Share will allow you to save the ﬁle to your phone, or send it in a text or mail message. Once it’s been saved, you can use any other social media app on your phone to share it to that service.

5.3 EVIEW ON A TABLET

This set of instructions will cover how to use eView on a tablet computer. Your tablet does not have to have 3G/4G capability, but it must be able to connect to your network via WiFi.

Creating an account and logging into it were covered in

Chapter 3

, while the

process of adding a camera to your account was covered in

Chapter 4

. There-

fore, we will start at the Main Screen.

MAIN SCREEN

This is the screen that eView will open up to whenever you log in. Unlike the mobile phone version of the app, you’ll be able to check on your cameras; add, delete or share cameras; adjust settings and look for recorded video. You can also switch to viewing cameras that have been shared with you in the Shared tab.

# Name Function

1 Settings

Change your password, check terms of service and app version.

Tap here to log in or out of your account.

Camera List

This is the list of cameras you own. Select one to view in the viewing window (item 6)

Shared Tab

Cameras shared by others are listed here.

5 Tools

Tap the arrow (>) to reveal. Add or delete cameras. Turn motion detection, audio and notiﬁcations on or off. Share your camera. Adjust the camera’s WiFi settings.

1 2

879 10

PICTURE

5-15

# Name Function

Viewing Window

Watch your cameras here.

7 Status Shows camera status

8 Talk

Tap to speak through the camera. The icon will turn red. Deselect to hear audio from camera.

9 Record

Tap to record video. The icon will turn red while recording to your device. Tap again to stop.

Screen Shot

Tap to capture still image

Scale Knob

Adjusts the Timeline’s scale between minutes, hours & days.

Timeline

Shows motion events.

34 35

LIVE VIEWING

Simply tap on a camera from the list on the left in either the My Cameras or Shared tab and then tap the Play button in the center of the View window.

Below it, the Status bar will show the strength of the camera’s WiFi connection and whether you are viewing live video or a playback. While you are watching the video, you can choose to record a clip, take a screenshot or talk through the camera. For the latter, your tablet must have a microphone. in order to avoid feedback (that loud screeching that comes from speakers), the camera will stop recording using its microphone while you are using its speaker. Remember to deselect Talk in order to hear any response.

With shared cameras, you will only be able to record a video clip or take a screenshot. You will not be able to view saved video or motion events. Only the owner can adjust the settings, including audio.

MOTION EVENTS

At the bottom right of the display is the Timeline with a Scale Adjustment Knob. The Timeline will show any motion events as red balls. Multiple events will result in a number in the ball.

PICTURE 5-16

PICTURE 5-17

Tapping on one of the motion event indicators will cause the still images to pop up. Up to three images can be displayed at once, but you can scroll through the images to see all that have been recorded in that space of time. You can tap on one of those images to open the Share window which is covered later in this section.

Use the Scale Adjustment Knob to search the Timeline for events. The eView Cloud Servers will save stil images for 30 days. You can slide the Timeline itself forward or backward to see a speciﬁc time period.

REPLAY

If you have inserted a Micro SD card inserted into the camera, you will be able to record video for playback. If you have not put a card into your camera, attempting to use this feature will result in a message stating that an error has occurred because the application believes that it simply unable to connect properly to the

camera to access it. Use the motion events as a guide to your search, but be aware that while the event images are saved for 30 days, the largest size SD card supported by the camera is 32GB and it can hold approximately 7 days’ worth of video. Older video is overwritten as the card is ﬁlled so you may see motion events for video that no longer exists.

To start playing back recorded video, move the white playhead to the desired point and then tap the Play button in the center of the View window. The status bar below the window will display the start time.

To return to live view, simply tap on Now at the right of the Timeline.

SHARING VIDEO & IMAGES

The eView app is designed to allow you to share any recorded video or still images from your cameras with friends and family via messaging, mail or through social media. After you use the Screenshot or Record buttons in ei- ther Live or Playback mode, the Share window will open. You can choose to send the ﬁle directly to Facebook, Twitter, Instagram (image only) or Weibo. Tapping Other Share will allow you to save the ﬁle to your tablet, or send it in a text or mail message. Once it’s been saved, you can use any other social media app on your tablet to share it to that

service. Tap Back to cancel sharing. The ﬁle will not be saved.

TOOL BAR

The Tool Bar is located below the list of cameras and is usually hidden. Tap on the Arrow (>) to show the tools. You can use these to add, delete or share cameras, along with adjusting the settings and their WiFi connection.

Add/Delete Cameras

Adding cameras was covered in

Chapter 4

. To delete a camera, simply tap on

the Minus (-) button and select the camera to delete. Tapping the Minus button again will close this function.

IMPORTANT! A camera can only be registered to one owner at a time.

If you plan on giving your camera to someone else, you MUST remove

it from your account or it cannot be re-registered to a new account.

36 37

PICTURE 5-18

PICTURE 5-19

Camera Conﬁguration

This window is where you conﬁgured your WiFi connection. It is here where you can rename your camera, take your camera ofﬂine, switch to another WiFi network, and turn Audio and Motion Detection on or off.

Chapter 4

Sharing Your Camera

Sharing your camera with others is the heart of the EasyView. Click on the Share ( ) icon to open the Share Camera window. Enter the eView account user name that you want to share with in the box and then click Add.

When you get a Success message, the shared camera will appear showing the camera name and who it’s shared with along with its connection status.

IMPORTANT! When you share a camera, you are letting someone else see video from it. If you have turned on audio, they can hear what’s

When you want to stop sharing simply click on the Edit button and then select which camera you want to remove from your share list by clicking on the Delete button.

Click on Done in either window to return to the camera’s live view.

WiFi

This last button in the Tool Bar is a shortcut to the camera WiFi settings found in the Camera Conﬁguration window.

PICTURE 6-6

PICTURE 6-8

6. USING A COMPUTER

You may also set up and use your EasyView camera with a computer if needed. This process requires either a Macintosh running OSX 10.6 through 10.8 or A PC running Windows XP, Windows Vista, Windows 7 or 8. You can use the Firefox or Safari browsers on either platform. Windows users can also use Chrome and Internet Explorer.

You will still be able to access the camera using a mobile device after setting up the camera once you’ve downloaded the eView app.

6.1 REGISTRATION AND SOFTWARE

PICTURE 6-1

PICTURE 6-2

In a web browser, enter www.Q-SeeEview.com Click on Sign Up for Free to begin your registration.

Enter your User Name, your Pass- word (twice) and the Email Address where you wish to receive event alerts. Your password must be between 3 and 20 characters in length. Use only letters, numbers and the underscore “_”. Do note use spaces or special characters.

38 39

PICTURE 6-3

PICTURE 6-4

Please read the passage entitled “About Passwords” in Section 3.3 earlier in this manual for important considerations regarding password security, including not sharing your login information to share your camera.

Once complete, click on Signup to return back to the Homepage.

Click on Login to proceed. You may receive pop-up notiﬁcations regarding needed software updates.

Please note that eView requires that your browser’s version of Adobe Flash Player is up-to-date. For this reason, users of Macintosh computers with operating systems earlier than 10.6 will be unable to access their camera via their browser since Adobe Flash no longer supports that OS.

The browser access also requires Oracle’s Java Virtual Machine.

The pop-up windows should provide you the option to download one or both pieces of software as needed. Please accept and allow the software to download and install to ensure that you will be able to access your cameras.

Links to the required software can also be found in the lower left of the web page under Download Software. When logging into your account for the ﬁrst time, you will likely also get a security warning - especially on PCs - asking whether you wish to trust the eView program. You will need to check the box where needed and click Accept.

IMPORTANT! Apple and Oracle are constantly updating

their respective versions of Java and the two often conﬂict with each other. Users of Macintosh computers who experience alerts

regarding Java and/or who are having difﬁculties viewing their cameras should try using a different browser (Safari or Firefox). If you continue to experience difﬁculties solutions are provided in the Troubleshooting section in Chapter 7.

6.2 ADDING CAMERAS

Once you have logged into your account and installed the needed software, you may add cameras for viewing.

Click on the Add New Cameras button to begin. Your camera must be connected to your network and online as described in Chapter 4.

PICTURE 6-5

PICTURE 6-6

Since you cannot scan the QR code on the back of the camera into the web application, you will need to enter the ID number printed below it into the area marked Camera ID. While you can pick a generic name, if you plan on adding more cameras or sharing this one, a unique name will help you - or those you’re sharing with - easily select the right camera. Camera names may only consist of letters, numbers and the underscore “_” character.

Click Submit to enter your information and return to the MyCameras window.

To begin viewing your camera’s video, simply click on it. There will be a brief delay while the computer, network and camera communicate to deliver the video feed to your desktop.

Cameras with names shown in green are online and available for viewing. Those with names in red are ofﬂine and cannot be accessed.

If you wish to operate your camera using WiFi, please proceed to the next section. Operating instructions for the camera are in the next chapter.

40 41

6.3 SETTING UP WIFI

To enable your camera to connect to your network without the use of the Ethernet cable, you will need to give it access to your router’s WiFi signal.

Clicking on the camera’s icon will take you to that camera’s page where you can conﬁgure sharing, change the camera’s name, and select which WiFi network it connects to.

Click on WiFi and Firmware to begin the wireless connection process.

PICTURE 6-7

PICTURE 6-8

PICTURE 6-9

It may take a few seconds for the WiFi list to populate depending on your connection speeds. Select the desired network, remembering that you will want to use the one with the best signal in the area that your camera will be operating in.

Enter the password for that network and click Submit.

Wait at least half a minute before disconnecting the camera from the Ethernet cable. The camera will then attempt to connect to the network via the WiFi. The green connection LED on the back of the camera will ﬂash until it obtains a connection after which it will shine continuously.

You may now move the camera to its new location at this time. The camera will again attempt to reconnect wirelessly once you’ve plugged its power cord back in.

6.4 USING YOUR CAMERA

With the exception of the direct links to share with social media (those are on your computer, after all), the functions available on the mobile eView apps are repeated on the web application. The computer-based program also allows you to view up to four cameras at the same time - whether they’re yours or shared by someone else.

My Cameras Window

# Name Function

My Cameras

The list of your cameras

Sharing with me

Cameras shared with you by others

Multiscreen

View live streaming from up to 4 cameras

User name

This is the account you’re signed in as.

5 Change password

# Name Function

6 Help

Online help documents

7 Logout Sign off

Add new cameras

Add more cameras that you own

Go to video

Go to the named camera

Software Flash and Java

TOS Terms of Service

PICTURE 6-11

IMPORTANT! When you share a camera, you are letting someone else see video from it. If you have turned on audio, they can hear what’s

42 43

Live View Window

# Name Function

1 Live Select Live View mode

2 Playback Switch to Playback mode

3 Share Share this camera with others

4 Revoke Stop sharing this camera with others

5 Rename Rename this camera

PICTURE 6-12

PICTURE 6-13

Even though you can view someone’s shared cameras, you will not be able to see video recorded on the camera or make any changes to its settings.

Playback/File Search

You can access ﬁles recorded on the camera’s SD card by selecting Playback from above the camera’s video stream and then searching for the desired clip by time.

Please note that downloaded ﬁles will be saved as .ﬂv (Flash video format). You may need to download one of the many free Flash video conversion programs available. CNET.com is one location to download highly-rated programs safely.

TROUBLESHOOTING & FAQ

Many wireless connection issues are caused by distance. It is impossible to actually see the communication taking place between two wireless devices. Where one can simply check a telephone cord to see if there’s a break, with wireless, you have to rely on the devices themselves to tell you how strong their connection is.

With that in mind, we will address the most common WiFi issues that can affect any wireless device as well as answering some Frequently Asked Questions (FAQ).

How far can my EasyView camera be from the router?

Each brand of router differs in the strength - and range - of their signal. A router acts like a two-way radio, sending out and receiving signals. New routers with better technology will generally perform better than older ones. The EasyView, for its part also sends and receives signals. On average, the EasyView can communicate back and forth with a router up to 20 feet away. This distance can be affected by walls between it and the router, along with any interference from other transmitters.

My camera’s status shows up as Uknown or Ofﬂine, even though it was working earlier.

This gets back to signal strength - and surprisingly, it’s quite possibly the connection to your mobile device. Assuming that you haven’t moved your camera, and that it has a good WiFi connection, if you’re using your mobile device in an area where it doesn’t have a good signal, the eView app may not be able to communicate with the camera to conﬁrm that it’s online. This often happens in areas where you have just enough WiFi signal to keep your device from switching over to using the cellular signal.

This can also happen when there are multiple WiFi networks available. Your mobile device is designed to use the strongest signal it has access to. The EasyView is restricted to using the network you’ve selected for it. The end result is that the mobile device may “hop” to another network that is closer, but may have a slower connection. This slowdown may also cause your camera to appear ofﬂine.

In both cases, check your mobile device’s Network settings to make sure that you’re using the correct network. You may also want to check the router that the camera is using to make sure that it is operating normally.

I just added a camera to my account successfully, but it doesn’t show up in the list.

While this mostly happens when someone uses one device to add a camera and then uses another mobile device to look at the new camera, a new camera can ocassionally fail to appear on the list after the “Success” message. Simply close the app and restart it.

44 45

I want to give my camera to someone.

Great! We hope that means that the recipient will enjoy the camera at least as much as you. (Make sure they get this manual too so they can get the most out of it - it’s also available online at Q-See.com/support). The most important thing to remember, besides making sure they have all the pieces, is that you must remove the camera from your account. The instructions for this are found in Chapter 5 for mobile devices and Chapter 6 for computer users. For security reasons, a camera can only be registered to one account. If you don’t remove the camera from your account, the new owner will get a message stating that the camera belongs to another account and can’t be added.

My camera doesn’t seem to be able to use the wireless setup.

Your camera may have old ﬁrmware which doesn’t support that feature. Firmware is the programming the camera uses to operate. During the Add Camera process, check the camera’s status. You can click “Already Conﬁgured” for a quick look regardless of which method you’re actually using. The Status area will show the camera’s ﬁrmware version and will let you know if it is up-to-date. If it isn’t the latest version, you can either use the connection method using the network cable, or you can temporarily connect the camera to the router using the network cable and wait for the ﬁrmware to update. This normally takes 10-30 minutes depending on the speed of your Internet connection. The camera’s status will be gray/Unknown during this update.

I want to copy video from my camera to my computer.

The easiest and fastest way is to use the Record feature through your mobile device and then e-mail it to yourself. This method allows you to save only the portion of video that you’re actually interested in. And, the video will be saved in MP4 format which is playable on most computers without the need for a special player.

If you download the video through the web application, it will be saved as an .ﬂv (Flash) ﬁle and you will need to have a video conversion program on your computer to play it back. Reputable video conversion programs can be found on CNET.com.

The camera records the ﬁles in .nvt format on the micro SD card. This isn’t an easily convertible format so attempting to play video directly from the card on a computer will not work.

I was adding my camera to my account, and stopped to do something and now the setup process stopped.

The app will time out of the camera addition process after 30 minutes. Simply restart the process.

I just moved my camera to another spot and it’s ofﬂine.

There are three possible causes:

1. The new location is out of WiFi range of the router it’s assigned to. Either ﬁnd a closer spot, or use another network if available.

2. The camera is still getting back online. It can take up to a minute for the camera to power back up and reconnect to

the router. The green Status LED will blink slowly during this time. Once it’s reconnected, it will be a solid green.

3. The camera and eView network are still reconnecting. The app sends out a pulse to ﬁnd the camera every 5 seconds and it may take a

couple of pulses for it to ﬁnd the camera.

What’s this about Java on the Mac?

Java is a web browser plug-in. It is currently a product of Oracle Corp, but other companies, including Google and Apple have their own versions. Both Apple and Oracle constantly update their respective versions and they can conﬂict with each other. This has caused much discussion in online forums.

If you are experiencing problems with seeing your cameras in a web browser on a Macintosh computer, ﬁrst try using another browser. At present, Apple’s Safari and Mozilla’s Firefox are supported. Google’s Chrome uses a different version of Java that is not supported on the Mac, but works on a Windows PC.

If switching browsers does not resolve the issue, you will need to remove existing versions of Java and install Oracle’s version of Java 7 from the address below:

http://www.java.com/en/download/help/mac_install.xml

Instructions for removing older versions of Java are online and depend on which version of the Macintosh operating system you are using plus your individual system speciﬁcations.

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Your camera is capable of being placed on any stable horizontal surface without the need to screw it down. However, if you need to mount it on the wall, ceiling or other surface in order to get the right viewing angle, the base conceals mounting holes for the included screws.

STEP 1 Remove cover plate by twisting counterclockwise (in the direction of the

arrows moulded on the plate). You may also need to remove the camera from the base by unscrewing the collar on the mounting arm.

STEP 2 Mark the screw holes using the base as a template.

STEP 3 If mounting into brick or drywall, install

wall anchors before inserting screws. Drive screws into surface, leaving just enough space for the base to slip over.

STEP 4 Slip base over screw heads and hand

tighten screws securely.

STEP 5 Replace cover plate and reattach

camera to mounting arm if necessary.

MOUNTING THE CAMERA

GLOSSARY

3G/4G - Cellular signal used by your mobile device to make calls, download ﬁles, etc. You generally pay a mobile phone company a monthly fee for this. App - Short for “application.” For the purposes of this manual, this refers to the eView program which you download for your phone or tablet. Camera - This refers to your QN6401X EasyView camera. References to the camera builtinto your mobile device will identiﬁed. Cloud Server - This is a remote network of computers which are used to save your event notiﬁcation photos for a period of 30 days.

Micro SD Card - a memory card. Typically used in cell phones or digital cameras. Mobile Device - a smartphone, tablet or other portable electronic (such as an iPod with

WiFi) item that can connect to the world around it either using a cellular signal or WiFi. Network -

This refers to the system of routers, computers and etc. that are all connected in

your home or ofﬁce. It is also referred to as a Local Network to differentiate it from the Internet Operating System - This is the software the runs your computer or mobile device. Examples are Android and iOS for phones and tablets, Windows and OSX for computers. Router - Nowadays, this also includes the modem. This is what your computer(s) plug into to connect to the Internet. Desktop computers are usually directly connected to the router using a network cable, while your cell phone, tablet or laptop usually connect via a wireless signal broadcast from your router. WiFi - also called wireless. In most cases, a router puts out a WiFi signal to allow mobile devices to connect to a network - and the Internet - without the need for a physical wire.

Digital Peripheral Solutions, Inc.

8015 E. Crystal Drive

Anaheim, CA 92807

Q-See is proud to back all of our products with a conditional service warranty covering all hardware for 12 months from the date of purchase. Additionally, our products also come with a free exchange policy that covers all manufacturing defects for one month from the date of purchase. Permanent upgrading service is provided for the software.

Liability Exclusions:

Any product malfunction or abnormalities in operation or damage caused by the following reasons are not within the free service scope of our company:

1. Equipment damage caused by improper operation.

2. Improper equipment operation environment and conditions (e.g., improper power, extreme environmental temperatures, humidity, lightning and sudden surges of electricity).

3. Damage caused by acts of nature (e.g., earthquake, ﬁre, etc).

4. Equipment damage caused by the maintenance of personnel not authorized by Q-See.

5. Product sold over 12 months ago.

In order to fulﬁll the terms of your warranty, you must complete the registration process after purchasing our product. To do this, simply ﬁll out the User’s Information Card on our website at www.Q-See.com

Q-SEE PRODUCT WARRANTY

QUESTIONS OR COMMENTS? CONTACT US

24/7 TECHNICAL RESOURCES, KNOWLEDGE BASE AND MORE

www.Q-See.com/Support

Digital Peripheral Solutions, Inc.

8015 E. Crystal Drive

Anaheim, CA 92807

Q-See EasyView QN6401X User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual