Prince Castle DHB-BK17C, DHB-BK15C Operators Manual

Operation

LIMITED WARRANTY

This product is warranted to be free from defects in material and/or workmanship for a period of 1 year from date of original installation, not to exceed 18 months from the date of manufacture.

Any component which proves to be faulty in material and/or workmanship will be replaced or repaired (at the option of Prince Castle, Inc.) without cost to the customer for parts and labor. This warranty covers on location service (i.e. trip charges and or mileage). Travel mileage is limited to 100 miles (200 Kilometers) round trip (one trip warranty) from an authorized service agency or its sub-service agency.

This warranty is subject to the following exceptions/conditions:

• Use of any non-genuine Prince Castle parts voids this warranty.

• All labor to be performed during regular work hours. Overtime premium (the incremental amount) will be charged to the customer.

• Damage caused by carelessness, neglect and/or abuse (e.g., dropping, tampering or altering parts, equipment damaged in shipment, by fire, flood or an act of God) is not covered under this warranty.

• All problems due to operation at voltages other than that specified on equipment nameplates are not covered by this warranty. Conversion to correct voltage is the customer’s responsibility.

• This equipment must be serviced by Prince Castle Authorized Service Agency or a Prince Castle Service Technician during the warranty period.

TABLE OF CONTENTS

Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Setting the Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Calibrating Heaters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Selecting Breakfast and Regular Menus . . . . . . . . . . . . . . . . . . . . . . 7

Programming the Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Changing the Hold and Cook-More Times . . . . . . . . . . . . . . . . . . . . . 8

Changing Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Factory Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Wiring Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Exploded View and Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

355 East Kehoe Blvd. • Carol Stream, IL 60188 USA

Telephone: 630-462-8800 • Toll Free: 1-800-PCASTLE

Fax: 630-462-1460 • www.princecastle.com

Manual

Product Holding Bin

DHB-BK17C/15C

(with Prince Castle Button Bar)

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Safety Information

Indicates information important to the proper operation of the unit. Failure to observe may result in damage to the equipment and/or severe bodily injury or death.

Indicates information important to the operation of the unit. Failure to observe may result in damage to the equipment.

WARNING

CAUTION

Electrical Specifications

Model No. Volts Watts Hz

DHB-BK17C/15C 208 – 240 2140 – 2850 50/60

Product Identification

Upper Button Bar

REG

(Regular Menu)

LED

UP and DOWN Arrow Buttons

Prince Castle

Logo Button

Components

Pan Buttons

(qty. 4)

Top Shelf Pan

Displays

(qty. 4)

BKFT

(Breakfast)

LED

MENU/ENTER

Button

Lower Button Bar

Power On/Off

Switch

Pan Racks

Temperature

Control

Panel

Pan Covers

Only used with broiled products

(Fried products do not require covers)

Upper

Button

Bar

Lower

Button

Bar

LED Timers

(tri-color)

(qty. 4)

Prog.

Displays

(qty. 4)

Transfer

Button

REG

(Regular Menu)

LED

UP and DOWN

Arrow Buttons

Prince Castle

Logo Button

Pan Buttons

(qty. 8)

Middle Shelf Pan

Displays

(qty. 4)

BKFT

(Breakfast)

LED

MENU/ENTER

Button

LED Timers

(tri-color)

(qty. 8)

Lower Shelf Pan

Displays

(qty. 4)

Transfer

Button

Important

Prince Castle reserves the right to change specifications and product design without notice. Such revisions do not entitle the buyer to

corresponding changes, improvements, additions or replacements for previously purchased equipment.

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Installation

Remove the unit from the carton and inspect for signs of damage. If there is damage to the unit:

• notify the carrier within 24 hours of delivery

• save carton and packaging materials for inspection purposes

• contact your local dealer, or if purchased directly, the Prince Castle Sales Department at 800-722-7853 or 1-630-462-8800 to arrange for a replacement unit.

Verify that the following parts have been received.

• 1 pan cover kit

NOTE: When installing this unit, the ambient temperature at the mounting site should not exceed 100°F (38°C).

Plug the power cord into the proper electrical receptacle. All electrical connections must be in accordance with local electrical codes and any other applicable codes.

All electrical connections must be in accordance with local electrical codes and any other applicable codes.

If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons in order to avoid a hazard.

To prevent an electric shock hazard this device must be bonded to equipment in close proximity with an equipotential bonding conductor. This device is equipped with a grounding lug for this purpose and is marked with the following symbol.

WARNING

Operation

This application is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.

WARNING

Turn power On/Off switch (A) to ON position.

Load pan covers (if used) onto pan racks and insert racks into the unit.

Allow 20 minutes for heaters to reach operating temperature.

(A)

Press all PAN buttons. The PAN displays will show the assigned product name.

If no product is assigned, the display will be dim and show “

----

”. Pressing the PAN button will not activate the timer if “

----

” is displayed. Pressing PAN button when product name is displayed will start timing cycle.

BKFT (Breakfast) or REG (Regular Menu) will be lit, depending on pre-programmed menu.

LED Timing Status

LED Timers

RED (steady) = Ready for product RED (flashing) = Discard product GREEN (steady) = Oldest product, use first GREEN (flashing) = Cook more product YELLOW (steady) = Newer product, use green first YELLOW (flashing) = Cook more product

When LED is steady RED, load product and press the PAN button.

If more than one pan is active for a product, the LED for the first pan loaded will turn from RED to GREEN.

An LED timer can be stopped (cancelled) at any time by pressing and releasing the corresponding PAN button.

If only one pan is active for a product, the LED will turn from RED to GREEN.

The LED for the 2nd pan loaded with the same product will turn from RED to YELLOW.

DHB-BK17C/15C

Product Holding Bin

Operation (continued)

When any of the timer LEDs flash, cook more product or remove and discard product as indicated.

GREEN (flashing) = Cook more product YELLOW (flashing) = Cook more product RED (flashing) = Discard product

Hot surfaces.

WARNING

Product, along with any remaining time, can be transferred from one cavity to another as follows:

A. Press and release the

TRANSFER button on the button bar of the product to be moved. All displays will flash between bright and dim.

C. Press and release the

TRANSFER button on the button bar to which the product will be moved. Available locations will flash.

B. Press and release the PAN

button of the product to be moved. All displays except this one will stop flashing.

D. Move the product. Press and

release the PAN button for the new location. The new location will finish timing the product. When the transferred pan timing expires, location will revert to original menu setting.

NOTE: If product transfer is not completed within a pre-programmed transfer time, the transfer will be cancelled. See your Manager.

To change a menu selection for a specific pan cavity, use the following steps:

A. Press and hold the PRINCE CASTLE LOGO button for 6 seconds. All

PAN displays on the button bar will show PROG. All LED Timers on the button bar will be RED.

B. Press and hold the button bar’s MENU/ENTER button. The display

next to the MENU/ENTER button will display the menu choices. While holding the MENU/ENTER button, press the UP or DOWN Arrow button to scroll through the menu choices.

C. Press a PAN button to change the menu. The LED Timer will change

to YELLOW and the display will change from PROG to the assigned menu item.

NOTE: On the top button bar, only the displays with PAN buttons can be programmed and will have menu items. They are for the Top Shelf Pans.

D. Press the UP or DOWN Arrow

button to scroll to the desired menu item.

E. Press the MENU/ENTER button

to select the menu item.

F. Repeat steps A – E as required for other PAN displays. Press the PRINCE

CASTLE LOGO button to exit the Program Mode.

NOTE: Up to six menu items may be programmed for each PAN button. In addition, a pan may be set as “not used” by assigning “- - - -” as its product.

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Operation (continued)

To shut down the unit, turn the power On/Off switch (A) to OFF.

(A)

Cleaning

Before performing any maintenance, turn the power switch to the OFF position and unplug the power cord from the electrical receptacle.

This unit is not watertight. Do not clean with a water jet/jet spray. Do not immerse the unit in water.

1. Turn the unit off and unplug the power cord from the electrical

receptacle.

2. Remove the pan covers and pan racks. Wipe all parts and unit with

a damp cloth. DO NOT use a green Scotch Bright pad cleaner, ice or water.

WARNING

CAUTION

Setting the Temperature

TEMPERATURE DISPLAY

A = Top Shelf

B = Middle Shelf

C = Lower Shelf

NOTE: The unit is preset to display temperature in Fahrenheit. To display in Celsius, press and hold the DOWN Arrow button immediately after turning on the power switch. To switch back to Fahrenheit, press and hold the UP Arrow button after turning on the power switch.

UP/DOWN ARROW BUTTONS

Used with other Buttons to scroll through heater and shelf/temperature selections.

PRINCE CASTLE LOGO BUTTON

Press to enter temperature selections.

The unit has three shelves, each with an upper and lower heater (six heaters total). The factory pre-set for the three upper heaters is 225°F (107°C). The factory pre-set for the three lower heaters is 195°F (91°C). Each heater has a programmable range of 150° – 275°F (66 – 135°C). Use the control below and the following steps to set the setpoint temperatures for each heater.

UPPER LED

This LED will be lit to indicate upper heater is selected.

PROG LED

This LED will be lit to indicate unit is in Program Mode.

LOWER LED

This LED will be lit to indicate lower heater is selected.

ACTUAL TEMP BUTTON and LED

Press to display actual temperature for the selected heater. LED will be lit when actual temperature is displayed.

SETPOINT BUTTON and LED

Press to display setpoint temperature of a selected heater. LED will be lit when setpoint temperature is displayed.

NOTE: To reset all times and temperatures to the factory settings, turn the unit off, then press and hold the UP and DOWN Arrow buttons simultaneously while turning the unit back on. A “P” will appear in the display and all times and temperatures will be reset to original factory settings.

DHB-BK17C/15C

ACTUAL

TEMP

SET-

POINT

Product Holding Bin

Setting the Temperature (continued)

ACTUAL

TEMP

SETPOINT

Press the UP or DOWN Arrow button until the desired shelf/ temperature (A, B, C) and upper or lower heater LED is selected.

ACTUAL

TEMP

SET- POINT

Press and hold the SETPOINT button and the PRINCE CASTLE LOGO button for 5 seconds. The Program LED will light.

ACTUAL

TEMP

SETPOINT

Press the UP or DOWN Arrow button until the desired setpoint temperature is displayed.

ACTUAL

TEMP

SETPOINT

Press the PRINCE CASTLE LOGO button to save the new setpoint value. Repeat Steps 2 – 5 to change the setpoint for any other heater.

Calibrating Heaters

Use the following steps to calibrate the individual heaters.

NOTE: Allow sufficient amount of time for temperatures to stabilize before starting calibration.

Press the UP or DOWN Arrow button until the desired shelf/ temperature (A, B, C) and upper or lower heater LED is selected.

Take a temperature reading within the shelf near the center of the heater surface.

Use a stand-alone temperature

meter (not supplied).

Hot surfaces. Use caution when taking temperature readings within the shelf.

WARNING

ACTUAL

TEMP

SET-

POINT

ACTUAL

TEMP

SET-

POINT

A. Press and hold the PRINCE CASTLE LOGO and ACTUAL

TEMP buttons for 5 seconds. The colon (:) LED indicator will light. The temperature displayed is the actual heater temperature sensed by the controller.

B. To clear any offset readings, press the SETPOINT button.

ACTUAL

TEMP

SET-

POINT

ACTUAL

TEMP

SET-

POINT

A. Press the UP or DOWN Arrow button until the temperature

displayed matches the reading obtained in Step 2.

B. Press the PRINCE CASTLE LOGO button to save the

temperature value and exit the Calibration Mode.

DHB-BK17C/15C

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ACTUAL

TEMP

SET-

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Selecting Breakfast and Regular Menus

MNU3

There are six menus available:

BKFT LED ON = Breakfast1 or Breakfast2

REG LED ON = Regular1, Regular2, Regular3, or Regular4

Press and hold the MENU/ENTER button, then use the UP or DOWN Arrow button to scroll through the 6 menus.

When scrolling, menus appear

in this display.

MNU3

When the desired menu is displayed, release the MENU/ ENTER button. The food products for the menu will be displayed in the PAN displays.

When you change to a new menu, any timers started before the change will flash the product name from the previous menu. Press the PAN button next to the flashing display to cancel the timer and stop the display from flashing.

Programming the Menus

Press and hold the PRINCE CASTLE LOGO button (on the button bar) until all the displays show PROG and the PAN buttons’ LEDs all glow RED.

MNU3

Press and hold the MENU/ENTER button, then use the UP or DOWN Arrow button to scroll through the 6 menus.

Release the MENU/ENTER button when the desired menu is displayed.

When the MENU/ENTER button is released, all displays will again show PROG.

Press the PAN button next to the display to be changed. The LED will change from RED to YELLOW and the display will change from PROG to the assigned menu item.

Press the UP or DOWN Arrow button to scroll to the desired product. Press the MENU/ENTER button to save the selection. All other displays

will show PROG.

Repeat Steps 2 – 3 as required. Press the PRINCE CASTLE LOGO button to exit the Program Mode.

NOTE: A pan may be set as “not used” by assigning “- - - -” as its product.

DHB-BK17C/15C

Product Holding Bin

Changing the Hold and Cook-More Times

The SET PRODUCT TIME menu is used to change the Hold and Cook-More times. Press and hold the PRINCE CASTLE LOGO button, then immediately press and hold the MENU/ENTER button until the display shows one of

four programming menus. Use the UP or DOWN Arrow button to scroll to the SET PROD TIME 

 ENTR (Set Product Time) menu.

PRINCE CASTLE LOGO Button MENU/ENTER Button

Press and release the MENU/ENTER button to enter the Set Product Time menu. The display will show, for example, SET EGGS TIME 

 ENTR.

Use the UP or DOWN Arrow button to scroll through the list of products. When the desired product is displayed, press the MENU/ENTER button to select it.

NOTE: Holding the UP or DOWN Arrow button for longer than 2 seconds will cause the product list to automatically scroll up or down.

The display will show the current Hold time.

NOTE: Hold time cannot be reduced to less than the Cook-More time plus one minute.

Use the UP or DOWN Arrow button to scroll to the desired Hold time. When the desired Hold time is displayed, press the MENU/ENTER button to save the desired Hold time.

The display will now show cook EGGS :07   ENTR (the Cook-More time).

NOTE: Cook-More time cannot be increased to more than the Hold time plus one minute.

Use the UP or DOWN Arrow button to scroll to the desired Cook-More time. When the new desired Cook-More time is displayed, press the MENU/ENTER button to save it.

The display will show SET PROD TIME  ENTR. Repeat Steps 2 – 4 for any other product.

Press and release the PRINCE CASTLE LOGO button at any time to exit the Program Mode and return to the Run Mode.

NOTE: If the MENU/ENTER button has not been pressed to save any changes, the program will revert to the original values.

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Changing Product Names

XXXX

The EDIT PRODUCT NAME menu is used to change a default product name to one of your own choosing. Press and hold the PRINCE CASTLE LOGO button, then immediately press and hold the MENU/ENTER button until the display shows one of

four programming menus. Use the UP or DOWN Arrow button to scroll to the EDIT PROD xxxx 

 ENTR (Edit Product Name) menu.

PRINCE CASTLE LOGO Button MENU/ENTER Button

Press and release the MENU/ENTER button to enter the Edit Product Name menu.

Use the UP or DOWN Arrow button to scroll through the list of products. When the desired product is displayed, press the MENU/ENTER button to select it.

The first letter (in this case, the E) will start blinking.

To change the blinking E, use the UP or DOWN Arrow button to scroll to the desired letter/number/symbol. When the desired selection is displayed, press the PAN button to move to the next digit. Repeat for all digits.

NOTE: Holding the UP or DOWN Arrow button for longer than 2 seconds will cause the display to automatically scroll up or down.

When all four digits have been changed, press the MENU/ENTER button to select the new name.

XXXX

The display will show edit prod name  entr. Repeat Steps 2 – 4 for any other product.

Press and release the PRINCE CASTLE LOGO button at any time to exit the Program Mode and return to the Run Mode.

NOTE: If the MENU/ENTER button has not been pressed to save any changes, the program will revert to the original names.

DHB-BK17C/15C

Product Holding Bin

Factory Presets

Product Menu Details

Hold and Cook-More times may be re-programmed. See page 8.

Product Display Name Hold Minutes

Cook-More Minutes

Eggs EGGS 45 6 Biscuits BISC 60 17 Sausage SAUS 60 1 French Toast FR-T 30 2 Ham HAM 120 2 Fish FISH 45 4 Chicken Crisp CRSP 45 3 Chick Patty CHKN 60 4 Chicken Tenders TEND 30 3 Burgers BURG 60 3 Whoppers WHPR 45 3 BK Broiler -BK- 60 6 Bacon BACN 120 2 Poppers POP 30 2 Mozzarella Stick MOZ 30 2 Spicy Chicken Wings SPCY 60 3 Fried Egg F-EG 60 6 Experimental #1 EXP1 60 2 Experimental #2 EXP2 60 2 Experimental #3 EXP3 60 2 Experimental #4 EXP4 60 2 Experimental #5 EXP5 60 2 Experimental #6 EXP6 60 2 Experimental #7 EXP7 60 2 Experimental #8 EXP8 60 2

Menus: Bottom Button Bar

Timer 8 Timer 7 Timer 6 Timer 5 Timer 4 Timer 3 Timer 2 Timer 1 Menu Indicator

BACN HAM FR-T SAUS BISC EGGS EGGS EGGS MNU1 Bkft

WHPR WHPR WHPR WHPR BURG BURG BURG BURG MNU2 Reg

TEND TEND CHKN CHKN CRSP CRSP FISH FISH MNU3 Reg

WHPR WHPR WHPR WHPR BURG BURG BURG BURG MNU4 Reg

SPCY SPCY MOZ MOZ POP POP -BK- -BK- MNU5 Reg

BACN HAM FR-T SAUS BISC EGGS EGGS EGGS MNU6 Bkft

Menus: Top Button Bar

Timer 8 Timer 7 Timer 6 Timer 5 Timer 4 Timer 3 Timer 2 Timer 1 Menu Indicator

BACN ---------- FR-T ---------- BISC ---------- EGGS ---------- MNU1 Bkft

WHPR ---------- WHPR ---------- BURG ---------- BURG ---------- MNU2 Reg

TEND ---------- CHKN ---------- CRSP ---------- FISH ---------- MNU3 Reg

WHPR ---------- WHPR ---------- BURG ---------- BURG ---------- MNU4 Reg

SPCY ---------- MOZ ---------- POP ---------- -BK- ---------- MNU5 Reg

BACN ---------- FR-T ---------- BISC ---------- EGGS ---------- MNU6 Bkft

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PROBLEM PROBABLE CAUSE SOLUTION

Troubleshooting

Wiring Diagram

NOTE: NO AUX. TIMER BARS ON DHB-BK15C

Display flashes

Display shows extended period of time and heater surface temperature is hot.

Display shows extended period of time and heater surface temperature is cool.

OpN and REL. Open relay. Circuit inoperable. Replace main PCB

SHR and REL. Shorted relay. Circuit inoperable.

Open heater.

Unplugged ribbon cable between power and main circuit boards.

OPN and REL. Temperature is below 75°F (24°C).

HHH for an

Heater inoperable. Probe inoperable.

Relay inoperable.

Temperature is above 300°F (149°C) (abnormal operation).

Probe is inoperable. Check for pinched thermocouple wires from probe. Replace

Replace main PCB. Test heater resistance (150.2 Ohms). Replace heater if

necessary. Verify ribbon cable connection.

Normal display during warmup. Test heater resistance (150.2 Ohms). Check for open thermocouple wires from probe. Replace heater/probe assembly. Replace main PCB.

Diagnostic circuit inoperable. Replace main PCB.

heater/probe assembly.

Product Holding Bin

DHB-BK17C/15C

Exploded View and Parts List

Ref. Part No. Description

1 541-TSMCS Main Timer Bar Kit 2 541-1207S Main Upper Timer Bar Kit 3 540-834S Lower Heater Kit 4 540-833S Upper Heater Kit 5 72-200-25S Power Cord 6 541-1220S Main Brd Kit (BK17C/15C)

Ref. Part No. Description

7 541-719S Display Brd Kit 8 78-233 Power Switch

9 541-1208S AUX Upper Timer Bar Kit 10 541-TSACS AUX Timer Bar Kit 11 740-650S PCB Audio Interface

NOTE: Items 9 &10 on DCFT-BK17C Only

RINC

355 East Kehoe Blvd. • Carol Stream, IL 60188 USA

Telephone: 630-462-8800 • Fax: 630-462-1460

STL

Toll Free: 1-800-PCASTLE

www.princecastle.com

LLC

WORLDWIDE

Prince Castle DHB-BK17C, DHB-BK15C Operators Manual

Specifications and Main Features

Frequently Asked Questions

User Manual