Prince Castle DHB2SS-20SNC Service Manual
Operation
Product Holding Bin
Manual
Pan and Cover Button Bar
A
B
C
D
Product Identification
PRINCE CASTLE
LOGO Button
LED Timers (tri-color)
Pan Buttons
UP and DOWN Arrow Buttons
Temperature Control Panel
Power On/Off Switch
Upper Pan Displays
Transfer Button
DHB Sonic Series
BKFT (Breakfast)
LED
MENU/ENTER
Button
REG (Regular
Menu) LED
Lower Pan Displays
LIMITED WARRANTY
This product is warranted to be free from defects in material and/or workmanship
for a period of one (1) year from date of original installation (with the exception
of racks, pans, and covers). Any component which proves to be faulty in material
and/or workmanship will be replaced or repaired (at the option of Prince Castle,
LLC) without cost to the customer for parts or labor. This warranty covers on
location service (i.e. trip charges and/or mileage). Travel mileage is limited to 100
miles (200 kilometers -International) round trip (one trip warranty) from an
authorized service agency or its sub-service agency.
This warranty is subject to the following exceptions/conditions:
• Use of any non-genuine Prince Castle parts voids this warranty.
• All labor shall be performed during regular work hours. Overtime premium
will be charged to the buyer.
• Damage caused by carelessness, neglect, and/or abuse (e.g., dropping,
tampering or altering parts, equipment damaged in shipment, by fire, flood or
an act of God) is not covered under this warranty.
205 Lies Road • Carol Stream, IL 60188 USA
Telephone: 630-462-8800 • Toll Free: 1-800-PCASTLE
Fax: 630-462-1460 • www.princecastle.com
TABLE OF CONTENTS
Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 – 14
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Exploded View and Parts List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Wiring Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 – 15
542-522rev&_EN Printed in USA /1 © 201
Product Holding Bin
Specifications
Model Voltage Watts Hertz
DHB2SS-33SNC 208-240VAC 2500 50/60
DHB2SS-33SNCFR 208-240VAC 2500 50/60
DHB4SS-20SNC 120VAC 1700 60
DHB4SS-20SNCGR 120VAC 1700 60
DHB2SS-20SNC 120VAC 900 60
Safety Information
Indicates information important to the proper operation of the unit. Failure
to observe may result in damage to the equipment and/or severe bodily
injury or death.
Indicates information important to the operation of the unit. Failure to observe
may result in damage to the equipment.
WARNING
CAUTION
Installation
A. Remove the unit from the carton and inspect for signs of damage. If there is
damage to the unit:
• notify the carrier within 24 hours of delivery
• save carton and packaging materials for inspection purposes
• contact your local dealer, or if purchased directly, the Prince Castle Sales
Department at 800-722-7853 or 1-630-462-8800 to arrange for a replacement
unit.
NOTE: When installing this unit, the ambient temperature at the mounting site
should not exceed 100°F.
B. Place the bin on a counter and seal the base to the counter with food-approved
sealant.
C. Plug the power cord into the bin and connect the plug into the proper electrical
outlet (15 amp, 120 VAC (4SS), 208-240 VAC (2SS)). All connections must
be in accordance with local electrical codes and any other applicable codes.
NOTE: The electrical receptacle should be a dedicated outlet. No other
equipment should be operating on the line (refrigerators, fryers, etc.).
D. Install the racks, pans and pan covers into the cavities.
E. Turn the power switch to ON. Allow 30 minutes for warm-up.
Prince Castle reserves the right to change specifications and product design without notice. Such revisions do not entitle the buyer to corresponding changes,
improvements, additions or replacements for previously purchased equipment.
DHB Sonic Series
Printed in USA 10/13 © 2013 2 542-522revC_EN
Operation
Product Holding Bin
DHB Sonic Series
Turn power On/Off switch to ON position.
1
Load pan covers (if used) onto pan racks and insert
racks into the unit.
Allow 30 minutes
A
B
C
D
LED Timing Status
3
reach operating temperature. The
Temperature Display will show
temperature as unit warms up to the
operating temperature.
Power On/Off Switch
for heaters to
Press all PAN buttons (if applicable).
2
The PAN DISPLAYS will show the
assigned product name.
If no product is assigned, the display
will be dim and show “the PAN button will not activate the
timer if “PAN button when product name is
displayed will start timing cycle.
4
- -
-” is displayed. Pressing
To begin timing cycle, load product and press the PAN button.
A
- -
-”. Pressing
BKFT (Breakfast) or REG
(Regular Menu) will be lit
depending on pre-programmed
menu.
If no other pan is active for a
product, the LED for the first pan
loaded will turn GREEN.
LED Timers
RED (steady) = Timer idle, ready to start
RED (flashing) = Discard product
GREEN (steady) = Oldest product, use first
GREEN (flashing) = Cook more product
YELLOW (steady) = Newer product, use green first
YELLOW (flashing) = Cook more product
B
C
D
If only one pan is active for a
product, the LED will turn
GREEN.
The LED for the 2nd pan (3rd pan,
etc.) loaded will turn YELLOW.
An LED timer can be stopped
(cancelled) at any time by pressing
and releasing the corresponding PAN
button. Press button 3 times to cancel.
During cook-more alert, pressing
the corresponding PAN button will
silence the alert. Press button 1 time
to silence alert.
542-522revC_EN 3 Printed in USA 10/13 © 2013
Product Holding Bin
Operation (continued)
When any of the timer LEDs flash, cook more product or remove and
discard product as indicated.
5
GREEN Flashing = Cook more
product
YELLOW Flashing = Cook more
product
RED Flashing = Discard product
Hot Surfaces
WARNING
Product, along with any remaining time, can be transferred from
one cavity to another as follows:
6
A. Press and release the TRANSFER
button on the timer bar of the
product to be moved. Displays for
all pans available for transfer will
be brightly lit. All others will be
dimly lit.
C. Press and release the TRANSFER
button on the bar where the
product will be moved. All
available pan locations on the bar
will be brightly lit.
B. Press and release the
PAN button of the
product to be moved.
D. Press and release the PAN button for the new
location. The new location will finish timing
the product. When the transferred pan time
expires, the location will revert back to the
original menu settings.
NOTE: If product transfer is not completed within a pre-programmed
transfer time, the transfer will be cancelled. See your Manager.
To shut down the unit, turn the power On/Off switch to OFF.
NOTE: To load preset times/menus:
A. Turn power switch to OFF.
B. Press and hold both the UP and DOWN Arrow buttons.
C. Turn power switch ON.
D. When the four right-most displays show PRESET LOADED, release the buttons.
7
Cleaning
Before performing any maintenance, turn the power switch to the OFF
position and unplug the power cord from the electrical receptacle.
This unit is not watertight. Do not clean with a water jet/jet spray. Do not immerse
the unit in water.
1. Turn the unit off and unplug the power cord from the electrical receptacle.
2. Remove the pan covers and pan racks. Wipe all parts and unit with a damp
cloth. DO
NOT use a green Scotch Bright pad cleaner, ice or water.
WARNING
CAUTION
DHB Sonic Series
A
B
C
D
Printed in USA 10/13 © 2013 4 542-522revC_EN
Product Holding Bin
Setting the Temperature
Each shelf has an upper and lower heater.
See table for factory pre-set temperatures.
Each upper heater has a programmable range of 150° – 275°F.
Each lower heater has a programmable range of 150° – 225°F.
Use the control below and the following steps to set the setpoint temperatures for each heater.
1
UPPER HEATER LED
This LED will be lit to indicate upper shelf is
selected.
PROG LED
This LED will be lit to indicate unit is in Program
Mode.
LOWER HEATER LED
This LED will be lit to indicate lower shelf is
selected.
ACTUAL TEMP BUTTON and LED
Press to display actual temperature for the selected
heater. LED will be lit when actual temperature is
displayed.
SETPOINT BUTTON and LED
Press to display setpoint temperature of a selected
heater. LED will be lit when setpoint temperature is
displayed.
TEMPERATURE DISPLAY
NOTE: The unit is preset to display temperature in
Fahrenheit. To display in Celsius, press and hold the
DOWN Arrow button immediately after turning on
the power switch. To switch back to Fahrenheit, press
and hold the UP Arrow button after turning on the
power switch.
UP/DOWN ARROW BUTTONS
Used with other buttons to scroll through heater and
temperature selections.
PRINCE CASTLE LOGO BUTTON
Press to enter temperature selections.
2-SHELF 4-SHELF
225°F 265°F
195°F 185°F
225°F 250°F
195°F 185°F
NOTE: To reset all times and temperatures to the factory settings, turn the unit off, then press and hold the UP and DOWN Arrow buttons simultaneously while turning
the unit back on. A “P” will appear in the display and all times and temperatures will be reset to original factory settings.
Press the UP or DOWN Arrow button until the desired shelf (U, L for 2
shelf unit, A, b, C or d for 4 shelf units) LED and upper or lower heater is
selected.
2
Press the UP or DOWN Arrow button until the desired setpoint
temperature is displayed.
4
Press and hold the SETPOINT button and the PRINCE CASTLE LOGO
button for 5 seconds. The Program LED will light.
3
Press the PRINCE CASTLE LOGO button to save the new setpoint
value. Repeat Steps 2 – 5 to change the setpoint for any other heater.
5
DHB Sonic Series
542-522revC_EN 5 Printed in USA 10/13© 2013
Product Holding Bin
Calibrating Heaters
Use the following steps to calibrate the individual heaters.
1
NOTE: Allow sufficient amount of
time for temperatures to stabilize
before starting calibration.
Press the UP or DOWN Arrow button
until the desired heater LED and shelf
is selected.
A. Press and hold the PRINCE CASTLE LOGO and ACTUAL TEMP
buttons for 5 seconds. The colon (:) LED indicator will light. The
temp displayed is the actual heater temperature sensed by the
controller.
B. To clear any offset readings, press the SETPOINT button.
3
A
B
Take a temperature reading within the shelf near the center of the
heater surface.
2
Use a stand-alone temperature
meter (not supplied).
Hot surfaces. Use caution when
taking temperature readings
within the shelf.
WARNING
A
B
C
D
A. Press the UP or DOWN Arrow button until the temperature displayed
matches the reading obtained in Step 2.
B. Press the PRINCE CASTLE LOGO button to save the temperature
value and exit the Calibration Mode.
4
A
B
Selecting Breakfast and Regular Menus
There are six menus available:
BKFT LED ON = Menu1 or Menu6
REG LED ON = Regular2, Regular3, Regular4, or Regular5
Press and hold the MENU/ENTER button, then use the UP or DOWN
Arrow button to scroll through the 6 menus.
1
When scrolling, menu numbers
appear in this display.
When the desired menu is displayed, release the MENU/ENTER
button. The food products for the menu will be displayed in the
upper and lower PAN displays.
2
When timers for a different menu are still active, those
BKFT or REG LEDs will flash until they are all
cancelled.
DHB Sonic Series
Printed in USA 10/13 © 2013 6 542-522revC_EN
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