Prince Castle DHB2PT-60P Service Manual

Operation

LIMITED WARRANTY

This product is warranted to be free from defects in material and/or
workmanship for a period of 1 year from date of original installation, not
to exceed 18 months from the date of manufacture.

Any component which proves to be faulty in material and/or workmanship
will be replaced or repaired (at the option of Prince Castle, Inc.) without cost
to the customer for parts and labor. This warranty covers on-location service
(i.e. trip charges and/or mileage). Travel mileage is limited to 100 miles
(200 Kilometers) round trip (one trip warranty) from an authorized service
agency or its sub-service agency.

This warranty is subject to the following exceptions/conditions:

• Use of any non-genuine Prince Castle parts voids this warranty.

• All labor to be performed during regular work hours. Overtime
premium (the incremental amount) will be charged to the customer.

•

Damage caused by carelessness, neglect and/or abuse (e.g., dropping,
tampering or altering parts, equipment damaged in shipment, by fire,
flood or an act of God) is not covered under this warranty.

• All problems due to operation at voltages other than that specified on
equipment nameplates are not covered by this warranty. Conversion
to correct voltage is the customer’s responsibility.

•

This equipment must be serviced by Prince Castle Authorized Service
Agency or a Prince Castle Service Technician during the warranty period.

Manual

Product Identification

Prince Castle's DHB2PT-60P Chicken Holding Bin is
designed for the Popeyes system to hold all your
bone-in fried chicken better than ever before. Capable of

holding up to 360 pieces of chicken, the DHB2PT-60P is

designed to both hold and merchandise Popeyes’
chicken in a dual line store format.

Popeyes Chicken Holding Bin

DHB2PT-60P

TABLE OF CONTENTS

Product Identification ........................................... 1

Safety Information ............................................... 2

I m p o r t a n t! ... . . . . . . . . .. . .. . .. .. . .. . .. . .. . .. .. . .. . .. . .. . .. . .. . .. . .. .. 2

I n s t a l l a t i o n / S e t u p . . . . . . . . . . . . . . .. . . . . . . . . .. . . . . . . . . .. . . . . . . . . . . 2

I n i t i a l S t a r t u p . . . . . . . . . . . . . . . . . . .. . . . . . . . . .. . . . . . . . . .. . . . . . . . . . .. . . . 3

R e c o m m e n d e d Settings .. . . . . .. . . . . . . . . .. . . . . . . . . . .. . . . . . . . . .. . 3

R e s e t t i n g t o F a c t o r y D e f au l t s ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

C o n t r o l Pa ne l . . . . . . . .. . . . . . . . . . .. . . . . . . . . .. . . . . . . . . .. . . . . . . . . . .. . . . 4

P r o g r a m m i n g .. . . . . . . .. . . . . . . . . .. . . . . . . . . . .. . . . . . . . . .. . . . . . . . . .. . . . . 5

C l e a n i n g . . . .. . . . . . . . . . .. . . . . . . . . .. . . . . . . . . .. . . . . . . . . . .. . . . . . . . . .. . . . . 6

T r o u b l e s h o o t i n g . . . . . . . . . . . . . . . . .. . . . . . . . . .. . . . . . . . . .. . . . . . . . . . .. . . 6

P a r t s & S e r v i c e . . . . . . . .. . . . . . . . . .. . . . . . . . . . .. . . . . . . . . .. . . . . . . . . . .. 7

W i r i n g Di ag r a m . . . . .. . . . . . . . . .. . . . . . . . . . .. . . . . . . . . .. . . . . . . . . . .. . . . . 9

355 East Kehoe Blvd. • Carol Stream, IL 60188

Phone: [phone] • Toll Free: 1-800-PCASTLE

www.PrinceCastle.com

550-500 RevA_EN Printed in USA 10/15 © 2015

Popeyes Chicken Holding
Bin DHB2PT-60P

Safety Information Important!

WARNING

Indicates information important to the proper operation of the
unit. Failure to observe may result in damage to the equipment
and/or severe bodily injury or death.

CAUTION

Indicates information important to the operation of the unit.
Failure to observe may result in damage to the equipment.

Installation / Setup

Remove the unit from the carton and inspect for signs of
damage. If there is damage to the unit:

• Notify the carrier within 24 hours of delivery,

• Save carton and packaging materials for inspection purposes,

•

Contact your local dealer, or if purchased directly, the Prince
Castle Sales Department at 1-800-722-7853 opt 1 or
630-462-8800 opt 1 to arrange for a replacement unit.

A. Place the bin on a counter or workstation.

1

B. Make power connection to the terminal block on

the top of the bin. Required voltage is 208 TO 240
VOLTS 3 PHASE, and the connections are L1, L2,
L3 and Earth Ground (see figure of wiring
diagram).

The bin draws 31 amps per phase at 208 volts
during the 35 min. warm-up.

Prince Castle reserves the right to change specifications and
product design without notice. Such revisions do not entitle the
buyer to corresponding changes, improvements, additions or
replacements for previously purchased equipment.

NOTE: When installing this unit, the ambient tempera
mounting site should not exceed 37.8°C (100°F).

CAUTION

All electrical connections must be in accordance with local
electrical codes and any other applicable codes.

ture at the

BLK RED BLUE GRN

L1 L2 L3 GND

A. Turn the power switches ON.

2

B. Allow 35 mins. for warm-up.

Environmental Issues

3

Airflow through the bin will adversely affect the
performance of the bin. Sources of airflow include:

• Air conditioning vents

• Air currents

• Make-up air Inflows

• Drive-through window

None of the above should be directing airflow towards the
bin or through the cavities of the bin. To check for airflow,
remove a pan from a hot steam table and watch the
direction of the steam coming out of the steam table.

Printed in USA 10/15 © 2015 2 550-500 Rev A_EN

The direction the steam flows is an indicator of the airflow
direction and its intensity. There is no airflow if the st
flows straight up as it dissipates. There is an intense airflow
if the steam quickly changes direction and flows parallel to
the floor.

If there is airflow, check for the source(s). It is recommended
that air diverters be installed to direct the airflow away from
the bin.

Do NOT reduce the amount of cooled air brought into the
building. Direct the flow of air away from the cavities of the
Chicken Holding Bin.

eam

Initial Startup

Popeyes Chicken Holding Bin

DHB2PT-60P

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During the first few hours of operation, you may notice a
faint odor. This is normal, and the odor disappears after the
first few hours of use.

The bin is tested and calibrated at the factory before shipment.
However, due to temperature and climate changes during
shipment, the insulation in bin can absorb moisture.

Recommended Settings

The recommended settings listed below are starting points only.

The final setting for each cavity is influenced by the airflow
through the cavity.

The airflow is influenced by the bins location relative to the
Drive-Through window, the front door, and/or the air
conditioning vents.

The final setting must achieve the required serving temperature
at the end of the hold time.

Therefore, the setting of each cavity may have to be adjusted up
or down from the recommended starting points listed below to
meet the quality and temperature requirements.

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A higher setting yields hotter chicken, but in achieving a

hotter temperature, more moisture is driven from the
chicken. Thus, there must be a balance at the end of the
maximum hold time, where the chicken is above a
minimum serving temperature and all quality requirements
are met.

The odor during the first few hours of use is from the drying out
of the insulation (moisture is driven from the insulation’s
binders, a starch-like material).

If the florescent lights do not turn on, verify that the bulbs are
seated in their sockets.

Upper

Heater

Upper

Heater

Cavity A

Lower

Heaters

Cavity B

Lower
Heater

Cavity A

Cavity B

Cavity A & B Factory Settings

1

The default Set-Point for the Upper Heater is 35%.
The Lower Heater default is 40% for Cavity A and 55% for Cavity B.

Resetting to Factory Defaults

To revert all settings back to the original factory defaults:

A. Turn the unit off.
B. Press and hold both UP and DOWN arrows.
C. Turn the unit back on and wait 5 secs.
D. Release UP and DOWN arrows.

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#

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All previously saved settings are lost upon resetting the
defaults! Use with caution.

550-500 RrevA_EN 3 Printed in USA 10/15 © 2015

Popeyes Chicken Holding Bin

DHB2PT-60P

Control Panel

Displays & Indicators

1

• The red indicator light next to the UPPER SHELF label
indicates that the temperature being displayed is for the Upper
Heater of the selected cavity.

• The red indicator light next to the PROG label is on when in
the Programming Mode.

• The red indicator light next to the LOWER SHELF label
indicates that the temperature being displayed is for the Lower
Heater of the selected cavity.

• The red indicator light next to the HEAT label is on when
power is applied to the heater zone being displayed on the
control panel.

• The red indicator light next to ACTUAL TEMP label is on when
the Actual Temperature is being displayed for the heater zone
being displayed on the control panel.

• The red indicator light next to SET-POINT TEMP label is on
when the Set-Point Temperature is being displayed for the
heater zone being displayed on the control panel.

• The digital display shows the cavity and the associated

temperature or Power On control values, for example:

 For Cavity A, the display may show B035 (percentage of

heater capacity for the Upper Heater).

 For Cavity B, the display may show C040 (percentage of

heater capacity for the Upper Heater).

Control Panel Buttons

2

• SET-POINT: The Set-Point temperature is displayed for the
selected heaters when this button is pressed during the
operating mode. The SET-POINT indicator light is on when the
Set-point mode is selected.
To Program a heater, press and hold the PRINCE CASTLE
button then press and hold the SET-POINT button for 5 secs.
or until the PROG indicator light turns on. Use the UP and
DOWN arrows to change the percentage of heater value for the
Upper and Lower Heaters in Cavities A and B.

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#

#

The Percentage of Power relates to utilities, and while
increased percentage may be required to hold the
product properly, it should be kept at the lowest
possible setting to save utility consumption.

Control Panel

• ACTUAL TEMP: ACTUAL TEMP BUTTON DOES NOT
FUNCTION FOR THE UPPER HEATER OF CAVITY A & B.
The ACTUAL TEMP LED indicator light is on when not in the
Set-Point mode.

#

#

#

This is not the actual air temperature, nor will it be the
actual product temperature.

• UP ARROW & DOWN ARROW: When pressed in the operating
mode, selects which heater zone is in the display on the
control panel. The indicator light next to the UPPER SHELF or
LOWER SHELF is on to indicate which heater in the cavity is
selected.

Printed in USA 10/15 © 2015 4 550-503 RevA_EN

Popeyes Chicken Holding Bin

Programming

Cavity A & B Upper or Lower Heaters – Programmed for Percentage of Power

1

DHB2PT-60P

The Upper and Lower Heaters may be adjusted from 0% (OFF)
to 100% of power. The temperature adjustment for the Upper
Cavities A & B is an electronic Infinite Control. Use the UP or
DOWN arrow buttons to select the Cavity A or B and the UPPER
or LOWER Shelf. The recommended interval for Cavity A & B is
± 5%.

1. Press the SET-POINT button. When the SET-POINT
indicator light is on, the digital display shows the Set-Point
percentage of power value.

40

2. To change the Heater Power Percentage setting, press and

3. Use the UP and DOWN arrow buttons to change the value.

4. Press the PRINCE CASTLE button to store the new value

the PRINCE CASTLE button then press and hold the

hold
SET-POINT button. Hold both buttons until the PROG
indicator light appears.

and to exit the PROGRAMMING mode.

55

550-500 Rev A_EN 5

Printed in USA 10/15 © 2015

Popeyes Chicken Holding Bin

DHB2PT-60P

Cleaning

WARNING!

SHOCK/DAMAGE HAZARD! This bin is not watertight. Do not
clean with Water Jet / Jet Spray hose. Before cleaning,
ensure all power switches are in the OFF position.

A. Turn the power switch to the OFF position.

1 2

B. Allow the bin to cool down (approximately

35 mins.).

C. When the unit has cooled, wipe down thoroughly

with a damp cloth soaked in dishwashing solution.

CAUTION!

Do NOT use any abrasive cleaners/scrubbers or any
unapproved chemicals.

A. Use a second damp cloth to rinse the dishwashing

solution.
B. Spray with a sanitizer and wipe dry.
C. Allow surfaces to dry thoroughly.

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#

#

Do NOT turn power ON again until all surfaces are
completely dry.

Troubleshooting

Testing for Proper Unit Temperature

Temperature settings may vary, subject to location, elevation, weather, etc.
To determine if the factory settings of the unit are right for your location, follow these steps.

Check the temperature of the chicken after it is pulled

1 2

from the fryer and drained.

The proper temperature should be 190-195°F for white
meat or 195-200°F for dark meat.

Check the chicken by probing the meaty portion of one
breast and one thigh.

Ensure that the probe is not touching the bone. Record
the time and temperature of the chicken and place the
pieces in the holding bin.

After 15 mins. and 30 mins., check the same two pieces

3 4

of chicken again.
If the temperature of the chicken drops by more than

40°F from the fryer to the end of the holding time, the
unit temperature should be adjusted.

Adjusting the Unit Temperature

CAVITY A & B

1 2

To adjust the temperature of Cavity A & B, follow the
instructions for Programming (see Page 5).

After 30 mins., the internal temperature of the chicken
should be 160°F or higher.

If not, adjust the temperature or percentage of power
accordingly.

Increase the percentage of power by 5%, and allow the
unit 30 mins. to adjust.

Repeat the test for proper unit temperature in Cavities
A & B.

Printed in USA 10/15 © 2015 6 550-500 Rev A_EN

Parts & Service

Parts List

Item Part No. Description

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

88-680-03S

541-719S Display Board

528-280S Control Board

88-682S Lamp Holder

528-232S

65-063-06S

65-058S Relay

536-802S Overlay Display

78-233S

85-130S

528-277S

Fluorescent Lamp

IR Heater Panel

Relay

Power Switch

Ballast

Lower Heater Panel

Popeyes Chicken Holding Bin

DHB2PT-60P

Contact Information for Parts/Service

TO ORDER PARTS & SERVICE
Prince Castle, Inc.

355 East Kehoe Blvd., Carol Stream, IL 60188
Phone: [phone], Toll Free:

1-800-PCASTLE opt 1

OR refer to your Service Directory for an authorized
Service Provider in your area.

550-500 Rev A_EN 7 Printed in USA 10/15 © 2015

Popeyes Chicken Holding Bin
DHB2PT-60P

1

Exploded View of Parts

5

10

4

11

9

8

2

7

6

3

Printed in USA 10/15 © 2015 8 550-500 Rev A_EN

Wiring Diagram

Popeyes Chicken Holding Bin

DHB2PT- 60P

550-500 Rev A_EN

9

Printed in USA 10/15 © 2015