Planet IPX-2500 User Manual
Internet Telephony PBX System
IPX-2500
Internet Telephony PBX
System
IPX-2500
1
Internet Telephony PBX System
IPX-2500
Copyright
Copyright© 2014 by PLANET Technology Corp. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or
computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical,
manual or otherwise, without the prior written permission of PLANET. PLANET makes no representations
or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims
any warranties, merchantability or fitness for any particular purpose. Any software described in this
manual is sold or licensed "as is". Should the programs prove defective following their purchase, the
buyer (and not this company, its distributor, or its dealer) assumes the entire cost of all necessary
servicing, repair, and any incidental or consequential damages resulting from any defect in the software.
Further, this company reserves the right to revise this publication and to make changes from time to time
in the contents hereof without obligation to notify any person of such revision or changes. All brand and
product names mentioned in this manual are trademarks and/or registered trademarks of their respective
holders.
Disclaimer
PLANET Technology does not warrant that the hardware will work properly in all environments
and applications, and makes no warranty and representation, either implied or expressed, with
respect to the quality, performance, merchantability, or fitness for a particular purpose.
PLANET has made every effort to ensure that this User’s Manual is accurate; PLANET
disclaims liability for any inaccuracies or omissions that may have occurred. Information in this
User’s Manual is subject to change without notice and does not represent a commitment on
the part of PLANET. PLANET assumes no responsibility for any inaccuracies that may be
contained in this User’s Manual. PLANET makes no commitment to update or keep current the
information in this User’s Manual, and reserves the right to make improvements to this User’s
Manual and/or to the products described in this User’s Manual, at any time without notice. If
you find information in this manual that is incorrect, misleading, or incomplete, we would
appreciate your comments and suggestions.
Trademarks
The PLANET logo is a trademark of PLANET Technology. This documentation may refer to
numerous hardware and software products by their trade names. In most, if not all cases,
these designations are claimed as trademarks or registered trademarks by their respective
companies.
CE mark Warning
This is a class B device, in a domestic environment; this product may cause radio interferen ce,
in which case the user may be required to take adequate measures.
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Internet Telephony PBX System
IPX-2500
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses, and
can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television recep tion, which ca n be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
4. Consult the dealer or an experienced radio technician for help.
FCC Caution:
To assure continued compliance (example-use only shielded interface cables when
connecting to computer or peripheral devices). Any changes or modifications not expressly
approved by the party responsible for compliance could void the user’s autho rity to operate the
equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the
Following two conditions: (1) This device may not cause harmful interference, and (2) this
Device must accept any interference received, including interference that may cause
undesired operation.
R&TTE Compliance Statement
This equipment complies with all the requirements of DIRECTIVE 1999/5/EC OF THE
EUROPEAN PARLIAMENT AND THE COUNCIL OF 9 March 1999 on radio equipment and
telecommunication terminal Equipment and the mutual recognition of their conformity (R&TTE)
The R&TTE Directive repeals and replaces in the directive 98/13/EEC (Telecommuni cations
Terminal Equipment and Satellite Earth Station Equipment) As of April 8, 2000.
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Internet Telephony PBX System
IPX-2500
WEEE Caution
To avoid the potential effects on the environment and human health as a result of
the presence of hazardous substances in electrical and electronic equipment, end
users of electrical and electronic equipment should understand the meaning of the
crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and
have to collect such WEEE separately.
Safety
This equipment is designed with the utmost care for the safety of those who install and use it.
However, special attention must be paid to the dangers of electric shock and static electricity
when working with electrical equipment. All guidelines of this and of the computer manufacture
must therefore be allowed at all times to ensure the safe use of the equipment.
Customer Service
For information on customer service and support for the Gigabit SSL VPN Security Router,
please refer to the following Website URL: http://www.planet.com.tw
Before contacting customer service, please take a moment to gather the following information:
• Internet Telephony PBX System serial number and MAC address
• Any error messages that displayed when the problem occurred
• Any software running when the problem occurred
• Steps you too k to re solve the problem on your own
Revision
User’s Manual for PLANET Internet Telephony PBX System
Model: IPX-2500
Rev: 1.0 (Dec, 2013)
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Internet Telephony PBX System
IPX-2500
TABLE OF CONTENTS
Chapter 1 Introduction.................................................................................................... 8
1.1 Features.............................................................................................................................11
1.2 Package Contents..............................................................................................................13
1.3 Physical Specifications .....................................................................................................13
1.4 Specifications....................................................................................................................15
Chapter 2 Installation Procedure................................................................................. 17
2.1 W eb Login.........................................................................................................................17
2.2 Configuring the Network Setting......................................................................................18
Chapter 3 Basic Configuration..................................................................................... 20
3.1 Preparation Before Operation ...........................................................................................20
3.2 Before Making a Call........................................................................................................20
3.2.1 System Information ...........................................................................................20
3.2.2 Operator..............................................................................................................23
3.2.3 Basic Configuration ...........................................................................................24
3.2.4 Time-based Rules.............................................................................................26
3.3 Outbound Call...................................................................................................................28
3.3.1 Trunks...................................................................................................................28
3.3.2 Outbound Routes ............................................................................................... 30
3.4 Inbound Call......................................................................................................................32
3.4.1 Inbound Routes ..................................................................................................32
3.4.2 IVR.......................................................................................................................34
3.4.3 IVR Prompts.......................................................................................................36
3.4.4 Ring Groups .......................................................................................................38
3.5 Black List..........................................................................................................................39
3.5.1 Pick up Call..........................................................................................................39
3.6 On The Call.......................................................................................................................40
3.6.1 Call Parking ........................................................................................................40
3.6.2 Call Transfer.......................................................................................................41
3.6.3 Conference .........................................................................................................42
3.7 Settings before leaving office............................................................................................44
3.7.1 Follow me.............................................................................................................44
3.7.2 Voice Mail.............................................................................................................47
3.8 Call Center(Call Queues)..................................................................................................49
3.8.1 Create Agent .......................................................................................................49
Chapter 4 Advanced ..................................................................................................... 52
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IPX-2500
4.1 Options..............................................................................................................................52
4.1.1 General ................................................................................................................52
4.1.2 Global Analog Settings......................................................................................53
4.1.3 Global SIP Settings............................................................................................54
4.2 VoiceMail ..........................................................................................................................57
4.3 SMTP Setting....................................................................................................................59
4.4 Email to Fax......................................................................................................................60
4.5 Music Settings...................................................................................................................60
4.6 DISA.................................................................................................................................62
4.7 Paging and Intercom.........................................................................................................63
4.8 PIN Set..............................................................................................................................64
4.9 Call Recording..................................................................................................................64
4.10 Speed Dial.......................................................................................................................65
4.11 Smart DID.......................................................................................................................66
4.12 Call Back.........................................................................................................................66
4.13 Phone Book.....................................................................................................................67
4.14 Feature Codes..................................................................................................................69
4.15 IP Phone Provision..........................................................................................................71
4.16 PnP Settings....................................................................................................................72
Chapter 5 Network Settings ......................................................................................... 73
5.1 Network.............................................................................................................................73
5.2 Static Routing....................................................................................................................75
5.3 VPN Server .......................................................................................................................76
5.4 VPN Client........................................................................................................................77
5.5 DHCP server.....................................................................................................................78
5.6 DDNS Settings..................................................................................................................79
5.7 SNMPv2 Settings ..............................................................................................................79
5.8 Troubleshooting ................................................................................................................80
Chapter 6 Security ........................................................................................................ 81
6.1 Network And Country.......................................................................................................81
6.2 Service...............................................................................................................................82
Chapter 7 Report........................................................................................................... 83
7.1 Record List........................................................................................................................83
7.2 Call logs............................................................................................................................83
7.3 System logs.......................................................................................................................84
7.4 Data Storage......................................................................................................................84
7.5 Management......................................................................................................................86
7.6 Backup ..............................................................................................................................87
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IPX-2500
7.7 Reset & Reboot.................................................................................................................87
7.8 Upgrade.............................................................................................................................88
7.8.1 WEB Upgrade.....................................................................................................88
7.8.2 TFTP Upgrade ....................................................................................................89
7.9 Hot Standby.......................................................................................................................89
7.10 Time Settings...................................................................................................................92
7.11 Module Settings ..............................................................................................................93
Chapter 8 Operating Instructions................................................................................ 94
8.1 How to connect the IPX-2500 IP PBX to the Internet ......................................................94
8.2 How to combine two IPX-2500 IP PBX in a different network........................................94
8.3 How to resolve the problem about hearing one side only.................................................96
8.4 How to use Skype account in IPX-2500 ...........................................................................97
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Internet Telephony PBX System
IPX-2500
Chapter 1 Introduction
Ntuitive, Ease-of-Use IP PBX Machine Management
PLANET IPX-2500 IP PBX telephony system is SIP based and optimized for the small and
medium business in daily communications. The IPX-2500 is able to accept 500 user
registrations, and easy to manage a full voice over IP system with the convenience and cost
advantages.
Leading Enterprises and Workgroup users to High-Speed Networking Generation
With the increasing popularity of desktops and laptop s built with Gig abit network Interface, and
wide application of shared Database Device and Multi-Media Center day by day,
IPX-2500 equipped with Dual Gigabit RJ-45 ports (10/100/1000Mbps) (WAN / LAN) provides
advanced voice and data communications features businesses need to stay productive and
responsive.
Off-net Calling Capability, Call Restriction, Call Access Control
The IPX-2500 integrates up to 8 calls via the IPX-21FO
IPX-21GS (4 GSM) module to become a feature-rich PBX system that supports seamless
communications between existing PSTN calls, analog, IP phones and SIP-based endpoints.
(4 FXO) , IPX-21SL (2 FXO + 2 FXS) and
Replaces old PBX directly without requiring any new wiring to be put in
Cost-effective, easy-to-install and simple-to-use, the IPX-2500 converts standard telephones
to IP-based networks. It enables the service providers and enterprises to offer users traditional
and enhanced telephony communication services via the existing broadband connectio n to the
Internet or corporation network.
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Internet Telephony PBX System
IPX-2500
With the IPX-2500, home users and companies are able to save the installation cost and
extend their past investments in telephones, conferences and speakerphones. The IPX-2500
can be the bridge between traditional analog systems and IP network with an extremely
affordable investment.
Distributed VoIP Network Infrastructure
For the new generation communication age, the IPX-2500 supports IPv6 and VPN (client /
server) connection to provide users with more flexible and advantage co mmuni cation products.
With PLANET DDNS function, the IPX-2500 also helps users to apply and remember the login
information easier. Moreover, its multiple language features helps user to quickly and friendly
manage the system.
Standard Compliance
Compliant with the Session Initiation Protocol 2.0 (RFC 3261), the IPX-2500 is able to broadly
interoperate with equipment provided by VoIP infrastructure providers, thus enabling them to
provide their customers with better multi-media exchange services.
Green IP Office
The Fax to Email / Email to Fax service by the IPX-2500 allows users to transfer / receive
faxes directly to / from your email inbox as file attachments. It’s an easy and confidential way of
receiving, storing and forwarding important Fax document s, thus creating a paperle ss or green
office.
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Internet Telephony PBX System
IPX-2500
Full Security with VPN Support
The IPX-2500 VPN securely and cost-effectively connects geographically disparate offices of
an organization, creating one cohesive virtual network. The IPX-2500 VPN technology is also
used by ordinary Internet users to connect to proxy servers for the purpose of protecting one's
identity. It includes VPN server and client function that can support users full security login.
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Internet Telephony PBX System
1.1 Features
¾ System Highlights
80 concurrent calls and up to 500 registers
Dual Gigabit Ethernet (WAN / LAN)
HD voice codec G.722 for perfect voice quality
Fax to Email / Email to Fax for Green Office
Voicemail to Email for not missing any important message
Paging and intercom function strengthens work efficiency
Built-in SIP Proxy Server following RFC 3261
Multiple Language of GUI for international business
Web based Control Panel for easy configuration and management of the system
Hardware Echo Cancellation module for great and smooth communication
Support VPN Client / Server function.
Supports maximum 8 ports FXO / FXS / GSM (on 2 slots)
IPX-2500
¾ Codec and Protocol
SIP 2.0 (RFC3261) / IAX2 compliant
Audio Codec: G.722 / G.711-Ulaw / G.711-Alaw / G.726 / G.729 / GSM / SPEEX
Video Codec: H.261 / H.263 / H.263+ / H.264
DTMF: RFC2833, SIP INFO, In-band
¾ Network and Security Features
DDNS Client (PLANET DDNS, Easy DDNS, DynDNS, Zone Edit, No IP)
DHCP Server / SNMP v1 / v2
IEEE 802.1Q of VLAN
Supports IPv6 in addition to IPv4
Manual Configuration of Static Route Table
Trouble Shooting (Ping, Traceroute)
VPN Client (Supports N2N / L2TP / PPTP / OpenVPN)
VPN Server (Supports PPTP / L2TP / OpenVPN Server)
Refuse SIP Register DoS
Refuse Abort Invite Dos
Refuse SSH Login DoS
Firewall / SRTP
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Internet Telephony PBX System
¾ PBX Features
Black List
BLF (Busy Lamp Field)
CDR (Call Detailed Record)
Conference Room (3 rooms)
DID (Direct Inward Dialing Number)
DISA (Direct Inward System Access)
DND / Feature Codes / Flash Operation Panel
Follow Me / Auto-Provision
IVR (Interactive Voice Responses)
Multi-language System Prompt
Multiple Language of GUI
Phone Book / PIN Set
Record Files Download
Ring Group / SIP Trunk
IPX-2500
Skype for SIP / Smart DID / System Log
T.38 Fax (Pass-through) / Time based rule
Virtual Fax / Voicemail & Voice Mail to E-Mail
¾ Call Features
Call Back / Call Forward / Call Group
Call Hold / Call Paging and Intercom
Call Park / Call Pickup / Call Queue
Call Record / Call Route / Blind Transfer
Attend Transfer / Call Waiting
Caller ID / Dial by Name
Customized IVR / on hold music / T ran sfer
Three-way Conference / Video Call
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Internet Telephony PBX System
IPX-2500
1.2 Package Contents
Thank you for purchasing PLANET Internet Telephony PBX system, IPX-2500. This Quick
Installation Guide will introduce how to finish the basic setting of connecting the web
management interface and the Internet. Open the box of the Internet Telephony PBX system
and carefully unpack it. The box should contain the following items:
Internet Telephony PBX System Unit x 1
Quick Installation Guide x 1
User’s Manual CD x 1
Power Cord x 1
RJ-45 x 1
Bracket x 2
If any of the above items are damaged or missing, please contact your dealer immediately.
1.3 Physical Specifications
¾ Dimensions
Dimensions:
Net Weight:
¾ Front Panel
¾ Rear Panel
310 (L) x 500 (W) x 90 (H)mm
3.3kg (without package)
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Internet Telephony PBX System
¾ LED definitions
Front Panel LED State Descriptions
IPX-2500
PWR
SYS
WAN/LAN
FXO / GSM
FXS
On
Off
On
Flashing
Off
Flashing
Off
On
Flashing
Off
On
Flashing
Off
¾ Physical interfaces descr i ption
1 Reset
The reset button, when pressed, resets the IP PBX without the
need to unplug the power cord.
PBX Power ON
PBX Power OFF
Enabling system.
System is working
System is off
PBX network connection established
Waiting for network connection
Red
Ringing
Waiting for connection
Green
Ringing
Waiting for connection
2 Power
3 WAN / LAN
4 Audio
5 USB
6
Slots 1 / Slots 2
AC 100~240V, 50 / 60Hz, 1.5A max
The WAN / LAN port supports auto negotiating Gigabit Ethernet
10/100/1000 Base-TX networks. This port allows your IP PBX to be
connected to an Internet Access device, e.g. router, cable modem,
ADSL modem, through a CAT.5 twisted pair Ethernet cable.
The Audio / USB are reserved for the factory / production line
usage; it is not applicable for regular application.
2 external slots with compliance FXO / FXS / GSM module.
FXO module is connects to PBX or CO line with RJ-11 (Write)
analog line. FXO port was connected to the extension port of a PBX
or directly connected to a PSTN line of carrier.
FXS module is connects to Phone with RJ-11 (Write) analog line.
FXS port was connected to your telephone sets, FAX, or Trunk Line
of PBX.
GSM module is connects to Global System for Mobile
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IPX-2500
Communications (GSM) with SIM Card.
Supporting 2 slots, user can buy expansion module like IPX-21FO (4 FXO),
IPX-21SL (2 FXO + 2 FXS) or IPX-21GS (4 GSM) for extending port service.
1.4 Specifications
Product
Hardware
WAN 1 x 10 / 100 / 1000 Mbps RJ-45 port
LAN 1 x 10 / 100 / 1000 Mbps RJ-45 port
2 Slot Supports maximum 8 ports (FXS / FXO / GSM)
USB Future Feature
Audio Future Feature
VGA VGA Interface
Protocols and Standard
Standard SIP 2.0 (RFC3261), IAX2
Protocols RFC 793 TCP
Voice Codec G.722 / G.711-Ulaw / G.711-Alaw / G.726 / G.729 / GSM / SPEEX
Video Codec H.261 / H.263 / H.263+ / H.264
Fax over IP
Voice Processing
Protocols
Internet Sharing
Network Features
IPX-2500
Internet Telephony PBX system (500 SIP Users registrations)
RFC 826 ARP
RFC 1034, 1035 DNS
RFC 1631 NAT
RFC 2068 HTTP
RFC 2131 DHCP
RFC 2516 PPPoE
RFC 3261, RFC 3311, RFC 3515
RFC 3265, RFC 3892, RFC 3361
RFC 3842, RFC 3389, RFC 3489
RFC 3428, RFC 2327, RFC 2833
RFC 2976, RFC 3263
T.38 Fax (Pass-through)
Note: T.38 support is dependent on fax machine, SIP provider and
network / transport resilience
DTMF detection and generation
In-Band and RFC 2833, SIP INFO
SIP 2.0 (RFC-3261), TCP/IP, UDP / RTP / RTCP, HTTP, ICMP,
ARP, DNS, DHCP, NTP/SNTP, PPP , PPPoE
DDNS Client (Planet DDNS and Easy DDNS),
DHCP Server / SNMP v1/v2
IEEE802.1Q of VLAN
IP Assignment (PPPoE / DHCP / Static)
IPv4／IPv6
Manual Configuration of Static Route Table
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Internet Telephony PBX System
Trouble Shooting (Ping, Traceroute)
VPN Client (Support N2N / L2TP/PPTP/OpenVPN)
VPN Server
Refuse SIP Register DoS
Security Features
Features
PBX Features
Call Features
System Capacity
System Capacity
Network and Configuration
Access Mode Static IP, PPPoE, DHCP
LED Indications
Dimensions (W x D x H) 310 × 500 × 90 mm
Refuse Abort Invite Dos
Refuse SSH Login DoS
Firewall / SRTP
Black List
BLF (Busy Lamp Field)
CDR (Call Detailed Record)
Conference Room
DID (
DISA (Direct Inward System Access)
DND / Feature Codes / Flash Operation Panel
Follow Me / Auto-Provision
IVR (Interactive Voice Responses)
Multi-language System Prompt
Multiple Language of GUI
Phone Book / PIN Set
Record Files Download
Ring Group / SIP Trunk
Skype for SIP / Smart DID / System Log
T.38 Fax (Pass-through) / Time based Rule
Virtual Fax / Voicemail &Voice Mail to E-mail
Call Back / Call Forward / Call Group
Call Hold / Call Paging and Intercom
Call Park / Call Pickup / Call Queue
Call Record / Call Route / Blind Transfer
Attend Transfer / Call Waiting /
Caller ID / Dial by Name
Customized IVR / on hold music / T ran sfer
Three-way Conference / Video Call
80 Concurrent Call Legs
Up to 500 IP Phone Registers/Extensions
Recording (GSM / default): 2,500,000 mins minutes;
Wav: 210,000 mins
Voicemail (GSM / default): 2,500,000 mins minutes;
Wav: 210,000 mins
SYS: 1, LNK / Off
WAN: 1, LNK / Off
LAN: 1, LNK / Off
PWR: 1, LNK / Off
FXO / GSM: Red
FXS: Green
(PPTP/L2TP/OpenVPN Server)
(3 rooms)
Direct Inward Dialing Number)
IPX-2500
Operating Environment -10~45 degrees C, 10~80% humidity
Power Requirements AC 100~240V, 50 / 60Hz, 1.5A max.
EMC/EMI CE, FCC Class B, RoHS
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Internet Telephony PBX System
IPX-2500
Chapter 2 Installation Procedure
2.1 Web Login
Step 1. Connect a computer to an LAN port on the IPX-2500. Your PC must set up to the
same domain of 192.168.0.X as that of the IPX-2500.
Step 2. Start a web browser. To use the user interface, you need a PC with Internet Explorer
(version 6 and higher), Firefox, or Safari (for Mac).
Step 3. Enter the default IP address of the IPX-2500: 192.168.0.1 in the URL address box.
Step 4. Enter the default user name admin and the default password admin, and then click
Login to enter Web-based user interface.
(Default IP)
Default WAN IP: 172.16.0.1
Default LAN IP: 192.168.0.1
Default User Name: admin
Default Password: admin
Figure 2-1. Login page of the IPX-2500
For security reason, please change and memorize the new password after this first
setup.
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Internet Telephony PBX System
2.2 Configuring the Network Setting
Step 1. Go to Network Settings → Network
IPX-2500
Network & Country Button
Network Setting page
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Internet Telephony PBX System
IPX-2500
Step 2. Edit your WAN port IP information.
There are three types of Ethernet port connection. They are Static IP, PPPoE (Point-to-Point
Protocol over Ethernet), DHCP. You can find detailed setting process in the user manual.
Selection of IP Connection Type
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Internet Telephony PBX System
IPX-2500
Chapter 3 Basic Configuration
3.1 Preparation before Operation
What kind of IP phone can be used with the IPX-2500 IP PBX?
z Our IPX-2500 is based on SIP 2.0 (RFC 3261); any IP phone model based on the same
protocol can work with the IPX-2500.
3.2 Before Making a Call
3.2.1 System Information
(Default IP)
Default WAN IP: 172.16.0.1
Default LAN IP: 192.168.0.1
Default User Name: admin
Default Password: admin
1. To login to the IPX-2500, your PC must use the same domain as the eth0 IP
address of the IPX-2500.
2. For security reason, please modify the user name and password after you login.
You can modify it on this page: “System”---“Management”
3. Every Time after saving the change, please press the “Activate Chang es” to
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Internet Telephony PBX System
make modification effective.
If user name and password are right, this following page will be displayed:
IPX-2500
1 Network
2 Storage
3 Slots Info
4 Device Info
ETH0 IP and MAC will be displayed
Total storage and used storage will be displayed
Channel information will be based on the product model
Product Model and System Version will be displayed
1. If FXO is connected, the slot color and the front panel LED will be red and steady
red, respectively.
2. If FXS is connected, the slot color and the front panel LED will be green and
steady green, respectively.
Commonly Used Button
On the home page, besides the system info, there are other function buttons as shown below:
1 Logout
Logout the Web panel
2 Activate Change
Activate the changes for your current configuration
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Internet Telephony PBX System
System Menu
System Menu includes the following sub menu:
IPX-2500
1 Home
2 Operator
3 Basic
4 Inbound Control
5 Advanced
Network
6
Settings
7 Security
8 Report
9 System
Display device information
Extension / Trunk / Channel Status
Basic configuration on extension, trunks, etc
Configuration of Inbound Route, IVR and Black List, etc
Configuration of extension's default information,
Conference Call, Call Transfer, Function Key, etc.
Configuration of Routing, Network, VPN, DHCP and other
related network parameters
Configuration of Firewall, SSH, FTP.
Record List, Call Logs and System Logs.
Time Settings, Management, Back Up and Upgrade, etc.
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3.2.2 Operator
Internet Telephony PBX System
IPX-2500
Display all the Extension, VoIP Trunk and Slot information.
About extension:
1
2
3
4
5
Idle
Ringing
In use
Hold
Unavailable
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Internet Telephony PBX System
IPX-2500
3.2.3 Basic Configuration
Configure Extensions
Planet IP PBX supports SIP / IAX2 and analog extension; configure extension on this page:
【Basic】----【Extensions】
Click【New User】to see the extension configuration interface as shown below:
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Internet Telephony PBX System
Extension Settings
Item Explanation
SIP / IAX2 Choose extension protocol.
Name Extension Name (English Character Only), e.g. Tom.
Extension Extension Number connected to the phone, e.g. 888.
Password Same password as voicemail. (4-16 digits, e.g.123456)
Outbound CID Override the caller ID when dialing out with a trunk.
IPX-2500
Dial Plan
Please choose the Dial Plan which is defined in the menu “Outbound
Routes”.
Analog Phone Please select the related FXS port for your analog phone.
Voicemail Select this option to open the voicemail account
VM Password Set password for Voicemail, e.g. "1234"
Delete VMail Check this option to delete voicemail from system after it’s sent to
mail box.
Email
(Fax / Voicemail)
Extension user’s mail box, which is used for receiving fax or
voicemail (you need to open the function to fax to email / voicemail),
e.g. Tom@gmail.com
Web Manager It’s allowed to login Extension Management Panel to manage
extension like voicemail, call recording, call transfer, etc when you
select this option.
Agent Check this option to set this extension user as agent.
Call Waiting Enable call waiting
Allowing Being
Check this option to allow being spied.
Spied
NAT Check this option if extension user or the phone is located after the
NAT (Network Address Translation) available gateway.
Pickup Group Select the Pickup Group which the extension user belongs to.
Mobility Extension After checking this option, you must set mobility extension number.
User can make calls to the IP PBX server with this mobility number,
and have all rights of this extension, e.g. Outbound Call, Internal Call,
Listen to the voicemail.
Transport Select the Transport Protocol: UDP, TCP, TLS
SRTP Enable SRTP
DTMF Mode Default DTMF is rfc2833. It can be changed if necessary.
Video Call Check to enable video call for this extension. And select the audio
codecs you need to use.
Permit IP Set computer permitted IP to visit this IP PBX, e.g.192.168.1.77or
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Internet Telephony PBX System
192.168.10.0/255.255.255.0. Computer with other IPs is not allowed
to visit this IP PBX.
Audio Codec Select what audio codec you need to use.
1. There are few default extensions which number started with "8XX", you can add
or delete extension by your requirement
2.
Maximum extensions: 100.
3. For security reason the default password is random character or number e.g.
BB%ChH64rI, and every time when you reset to default system, it will randomly
have a new password again
Upload / Download Extensions
Click【Upload/Download Extensions】to add extensions as shown below:
IPX-2500
Download the extension template from the【Download Extensions Templet】, add extension
information based on the template format and save.
Select the extension file to upload from【Upload Extensions】
Download current extension information from【Download Extensions (.csv)】
3.2.4 Time-based Rules
Please set time rule for working time and after-working time, and deal with inbound calls based
on this time rule.
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Internet Telephony PBX System
Please set from this page:【Time-based Rule】---【New Time Rule】:
New Time Rule:
Item Explanation
IPX-2500
Rule Name Define the name for this Time Rule.
Time & Date Conditions Set time segment for Day/ Date/ Month.
Destination How to deal with the inbound call in different time segments. For
example, inbound call can be directed to operator in working
time.
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Internet Telephony PBX System
IPX-2500
3.3 Outbound Call
3.3.1 Trunks
If you want to set up outbound call to connect to PSTN (Public Switch Telephone Network) or
VoIP provider, please configure on this page: 【Basic】->【Trunks】
Planet IP PBX supports 2 kinds of trunks: VoIP Trunks and FXO/ FXS Trunks.
VoIP Trunks
1.Click【VoIP Trunk】->【New VoIP Trunk】:
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Internet Telephony PBX System
IPX-2500
Item Explanation
Description Define the V oIP(figure or character).
Protocol Select protocol for outbound route, SIP or IAX2.
Host Set host address (provided by VoIP Provider).
Maximum Channels Set maximum channels for simultaneous call. (Only for outbound
call; “0” = no limitation).
Prefix The prefix will be added in front of your dialed number automatically
when the trunk is in use.
Caller ID This Caller ID will be displayed when user make outbound call.
Note: This function must be supported by local provider.
Without
Authentication
User Name User Name provided by VoIP Provider.
Password Password provided by VoIP Provider.
Advanced Options Advanced options for this trunk, e.g. codec, dial plan, etc.
If you don’t need the Authentication when connecting the IP PBX,
please check this option.
You can configure the Analog / GSM line through PLANET IP PBX. The same analog line can’t
be used in multiple trunks. If you don't have available analog / GSM trunk, you can't set up
trunk.
2) FXO / GSM Trunk
Click【FXO / GSM Trunk】->【New FXO / GSM Trunk】:
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Internet Telephony PBX System
IPX-2500
Item Explanation
Description Define the description for this trunk (figure or character).
Lines Available line
Prefix The prefix will be added to the dialed number automatically when t his
trunk is in use.
Advanced Options Advanced Options for this trunk, e.g. Call Method, Busy Detection,
etc.
Set the available analog line for this device. The same analog line can’t be used in several
FXO / GSM trunks. If you don’t have available analog line, you can’t set up FXO / GSM trunk.
3.3.2 Outbound Routes
Outbound Routes is to define what trunk is used for outbound call by extension user. If user
don't allow extension user to call out, please ignore this part.
Please configure on this page: 【Basic】->【Outbound Routes】
On this page, user can configure the basic match pattern of the outbound routes and create
different dial plans. Please configure by clicking【Add a Dial Rule】
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