Pitney Bowes K7M0 User Manual

Digital Postage Meter

Install Guide

US English Version

Contents

Communication Device

For Pitney Bowes Digital Mailing System

Lock

Class

Funds

Menu

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GHI

PQRS

Back

ABC

JKL

TUV

Space

DEF

MNO

WXYZ

Shift

.

Review

no

yes

Enter

Communication Device

Scale

Meter

Network Cable

mailstation

Ink Cartridge

Reorder #797-0

FRONT

DEVANT

Power Cord

OR

Reorder #797-M

Sample Pack of

Reorder #612-9

USB Cable

mailstation 2
Ink Cartridge

FRONT

DEVANT

Tape Sheets

Install Guide

Digital Postage Meter

Scale Extension

Phone Cord

Cable #978-6

(Optional)

DEF

Review

ABC

*#_

MNO

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Lock

no

GHI

WXYZ

Enter

TUV

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yes

PQRS

Shift

.

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Funds

Back

Menu

Read This First

To take advantage of the web-based capabilities of your meter, it
must be connected to your network.

If network access is available for your meter, you can:

• Watch a step-by-step installation video by scanning the QR
Code below with your smartphone

or

• By entering the following URL at your computer:

www.pb.com/support/new/K7

or

• Follow this printed installation guide, starting on page 1

If you do not have network access for your meter, go to
page 15 “Alternative Method: Using an Analog Phone Line”

Installation Part 1 - Set Up Communication Device

Preparing for Installation

1

To install your meter using the Internet, you will need the following:

• Two power outlets

• An Internet source, such as a router, hub or network wall jack.

Note 1: DO NOT use a port in a computer to connect to your network.

Note 2: DSL VoIP phone jacks cannot be used as an Internet source.
Do not connect a DSL phone jack directly to the meter.

Access to a computer during installation is recommended.

Wireless: Step 2 through Step 8 must be completed before
wireless installation.

Technical Requirements:

IP Address

- Automatic assignment with DHCP and DNS server capability (most networks
have this), or

- Manually specied static IP (not shared with other devices on your network).

If your network requires special settings, such as static IPs or proxy
settings, your IT specialist should use the Special Network Settings
instructions in this booklet, as part of the installation.

Proxy Server (if needed)

If your network uses Static IPs or Proxies, the setup software requires:
Operating System:

• Windows 2000, Windows XP, Windows Vista, Windows 7

• Mac OS X (PowerPC: Ver10.3.x ~ Ver10.5.5)

1

Installation Part 1 - Set Up Communication Device

Locate the Communication Device and Network Cable ( )

2

The Communication Device enables your meter to connect to
Pitney Bowes via the Internet to access postage downloads.
It’s packaged in its own cardboard box.

Communication Device

For Pitney Bowes Digital Mailing System

Network CableCommunication Device

Connect the Communication Device to your Internet source

3

Be sure to connect to an active network port.

Note: If you are not certain where to connect, or whether your network requires
special settings, consult your IT specialist.

Internet Source

Router, Hub, Wall Jack

DO NOT use a port in a

computer to connect to
your network.

2

Network Cable

Communication

Device

Installation Part 1 - Set Up Communication Device

LEDs

LEDs

Apply power to Communication Device

4

Plug the AC adapter ( ) into the Communication Device and a
power outlet. The left LED is lit yellow when it is on.

Communication
Device

AC Adapter

Check LED

5

After 45 seconds, the right LED will blink orange, go to Step 6

If the right LED is solid orange (not blinking), follow Troubleshooting 1, below.

Troubleshooting 1

Communication Device may not be communicating to an active network port.

Try the following:

• Be sure the Network Cable ( ) is properly connected at both ends.

• Try other ports (for 10 seconds each) until you nd one that is active

(LED changes from solid orange to green). Do not use a network port in a
computer.

• Pull the power connector ( ) out, then reconnect power to restart the

Communication Device.

• If after 45 seconds, the right LED is still not blinking orange only, consult your

IT specialist. Your IT specialist may need to follow the Special Network Settings
procedure on page 6.

For more detailed technical assistance, go to: www.pb.com/support/LAN

3

Installation Part 1 - Set Up Communication Device

Connect the meter to the Communication Device
with the USB Cable ( )

6

USB Cable

Connect the meter to a power outlet

7

Power Cord

When power is applied, the meter will display its startup screens
and you will hear the meter’s printer initialize.

4

Installation Part 1 - Set Up Communication Device

Conrm Connection

8

About 10 seconds after the meter completes its startup routine,
it displays the message:

Meter connected to

internet-Press Enter

Also, the right LED changes from

LEDs

blinking orange to blinking green only.

If the right LED lights orange, either solid or blinking,
see Troubleshooting 2 below.

DO NOT press Enter on the meter yet.

For wireless connection and meter setup go to Step 9 on page 7.

Troubleshooting 2

If the meter does not display the message, “ Meter connected to Internet”,
your meter is not communicating with the Internet.

Try the following:

• Check that the USB Cable ( ) is connected properly.

• If the right LED is solid orange (not blinking), then the network cable is connected

to an inactive port. Try other ports (for 10 seconds each) until you nd one that is

active (LED changes from solid orange to green).

• Restart the Communication Device by pulling the power connector ( ) out, then

reconnecting the power.

• If, after 60 seconds the message, “Meter connected to internet” is not displayed,

consult your IT specialist.

Your IT specialist can refer to online troubleshooting assistance at:

www.pb.com/support/LAN

5

Special Network Settings

This section is needed only if your network requires special settings
to operate properly, such as static IPs and proxy server IDs, the
settings will need to be added to the Communication Device.
Consult your IT specialist to determine if this is necessary.
Follow instructions exactly in the sequence shown below.

To enter special settings

a. Disconnect power ( ) from the meter.

b. Be sure the Communication Device is:

- connected to an active Internet port

- plugged into a power outlet

- the right LEDs are blinking in an orange and/or green pattern.

c. Download the setup software to your computer by going to:

www.pb.com/support/netsetup

Click the button for your type of computer.

Note: If a rewall message appears, click the button that allows

the download to proceed.

d. Save the software “pbSmartLAN” to your computer, then

open and run it.

Communication

Device

e. Click the Setup for Network Cable Connection button.

Follow the setup wizard and enter the appropriate special settings.

6

Installation Part 2 - Set Up Meter

Wireless Connection (Optional)

9

To set up wireless capability, go to:

www.pb.com/support/LAN

Scroll down to select the link Wireless Setup Instructions.

Once your meter is connected to the internet wirelessly, begin
meter installation on Step 10 below.

Install Scale

10

DEF

Review

ABC

*#_

MNO

JKL

Lock

Class

Funds

Menu

no

GHI

WXYZ

TUV

Enter

yes

PQRS

Shift

.

Space

Back

Position the scale on top of the meter as shown.

Connect the scale cable to the scale connector on the back of the
meter at the scale icon.

Tighten the screws to ensure a secure connection.

7

Installation Part 2 - Set Up Meter

Install Ink Cartridge

11

Add ink cartridge.

Continue-Press Enter

1. Press the Enter key on the control panel.

A

2. Lift the cover.

NOTE: If the carriage

is not visible close the
cover and press Enter.

4. Remove and discard the yellow insert.

8

3. Press unlock symbol to
open cartridge cover.

Installation Part 2 - Set Up Meter

Install Ink Cartridge (continued)

11

FRONT

DEVANT

Remove new cartridge

B

from plastic bag.

Install new cartridge into machine.

D

Press ink cartridge cover

E

near the front edge to lock
the cartridge in place.

Remove silver foil

C

strip from bottom of ink
cartridge.

FRONT

FRONT

FRONT
DEVANT

DEVANT
DEVANT

Close Cover. Press .

F

IMPORTANT - Is Ink

Cartridge installed?

Press Enter. Please wait about 2 minutes.

G

E

9

Installation Part 2 - Set Up Meter

Create a Test Print

12

ATTENTION

DEF

Lock

Class

Funds

Menu

no

GHI

WXYZ

TUV

Enter

PQRS

yes

Shift

.

Space

Back

Review

ABC

*#_

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tape or envelope against
the rear and side walls.
The system will detect the
envelope and automatically
begin printing.

When prompted, insert a spare envelope or a tape sheet for a test
print.

To print correctly, insert

NOTE: The test print will

appear in red ink.

Good test print - no missing inside lines

Poor test print - missing inside lines

If the test print is poor, press no to perform additiona l printer
maintenance and print another test image.

If the test print is good, press yes.

10

Installation Part 2 - Set Up Meter

Checking Your Account Balance and
Adding Postage to Your System

13

Your postage meter does not come with pre-loaded postage. Any
postage that may be included in your order is on your account.
You must connect to the Pitney Bowes Data Center to check your
account balance and download postage to the meter.

Send money to PB

Prepaid Account

Prepaid Account

When your meter has successfully connected to the Pitney

1.
Bowes Data Center, your account balances will display.

Prepaid: $0.00

Other: $20.00

If you are using a credit card to pay for postage, Prepaid and other
balances may display $0.00 even though funds for postage are
available.

Press Enter to type in amount of postage to add to the meter.

2.

If you would like to add postage in an amount other than the

3.
initial default, key in the amount of postage you want to add and
press Enter. You can only enter whole dollar amounts. Conrm
this amount by pressing yes.

Digital Postage Meter

dials into PB

Funds transferred

to Digital Postage Meter

Prepaid Account
Credit

After adding postage you will be asked if you want a receipt.

4.
Press yes if you want a receipt. You will then be prompted to
insert an envelope or tape sheet. Press no to skip the receipt.

11

Updating Your Software

14

After loading postage into your system, the meter will automatically
download any relevant updates.

You will see the screen displaying the status of the update.

Complete 53% 2of5
remaining 4:21 min

Congratulations! Your meter is operational

15

$0.45 0lb 0.0oz
1st cl Ltr MAY 26

Your system is now ready to use.

Also use the Quick Reference Guide under your meter for
How To’s on:

• Printing Postage

• Locking the meter

• Replacing Ink Cartridge

• Using Ads / Messages

• Changing the Display Contrast

• And More

12

Contact List

If You Need Assistance

• Product Name: mailstation™ or mailstation 2™

or Communication Device

• For Setup or Getting Started questions go to:

www.pb.com/support/LAN
or call 1-800-522-0020

• For Product support go to:

http://support.pb.com/K700
or
http://support.pb.com/K7M0

• To order Pitney Bowes supplies and accessories, call

1-800-243-7824 or go to: www.pb.com and click on Online Store.

13

Alternative Method: Using Analog Phone Line

Connect Phone Cord

1

ATTENTION

Some commercial phone
systems use digital lines
that may damage the
meter. Like the meter,
most fax machines, credit

Phone

Connect the phone cord to the meter and the other end to an analog
phone line.

card readers and modems
also require analog lines.
The meter can share a
line with these devices.
When in doubt, ask the
person responsible for
your phone systems.

The following are usually analog lines:

• Fax lines

• Lines used by modems or credit card readers

• Residential phone lines

If you are using a DSL line you should use a DSL lter
obtained from your DSL provider.

Note: For printing postage, the meter does not have to be connected

to a phone line. However, if you add funds frequently, we
recommend you keep it connected to an analog phone line.

15

Alternative Method: Using Analog Phone Line

Install scale

2

DEF

Review

ABC

*#_

MNO

JKL

Lock

Class

Funds

Menu

Position the scale on top of the meter as shown.

Connect the scale cable to the scale connector on the back of the
meter at the scale icon.

Tighten the screws to ensure a secure connection.

no

GHI

WXYZ

TUV

Enter

yes

PQRS

Shift

.

Space

Back

Connect Power

3

Power

Plug the power cord into the unit as shown and into a convenient
outlet that is not controlled by a switch or power strip. There is
no on/off switch on your meter.

16

Alternative Method: Using Analog Phone Line

Connect Power (continued)

3

Do you have Internet

access for meter?

2. Press no on the control panel.

Install with analog

phone line - Enter

3. Press Enter.

Install Ink Cartridge

4

Add ink cartridge.

Continue-Press Enter

1. Press the Enter key on the control panel.

A

2. Lift the cover.

NOTE: If the carriage

is not visible close the
cover and press Enter.

3. Press unlock symbol to
open cartridge cover.

17

Alternative Method: Using Analog Phone Line

Install Ink Cartridge (continued)

4

4. Remove and discard the yellow insert.

FRONT

DEVANT

18

Remove new cartridge

B

from plastic bag.

Install new cartridge into machine.

D

Remove silver foil

C

strip from bottom of ink
cartridge.

Alternative Method: Using Analog Phone Line

Install Ink Cartridge (continued)

4

Press ink cartridge cover

E

near the front edge to lock
the cartridge in place.

IMPORTANT - Is Ink

Cartridge installed?

Press Enter. Please wait about 2 minutes.

G

Create a Test Print

5

Close Cover. Press Enter.

F

ATTENTION

DEF

Review

ABC

*#_

MNO

JKL

Lock

Class

Funds

Menu

no

GHI

WXYZ

TUV

Enter

yes

PQRS

Shift

.

Space

Back

To print correctly, insert
tape or envelope against
the rear and side walls.
The system will detect the
envelope and automatically
begin printing.

When prompted, insert a spare envelope or a tape sheet for a test
print.

19

Alternative Method: Using Analog Phone Line

Create a Test Print

5

NOTE: The test print will

appear in red ink.

Good test print - no missing inside lines

If the test print is poor, press no to perform additiona l printer
maintenance and print another test image.

If the test print is good, press yes.

Connect to Pitney Bowes Data Center

6

Your postage meter does not come with pre-loaded postage. Any
postage that may be included in your order is on your account.
You must connect to the Pitney Bowes Data Center to download
postage from your account to the meter.

• If the connection is successful, you can begin downloading postage

• If the connection is not successful, you will be asked if your phone

needs a prex to get an outside line (for example if you have to dial 9).

- Press yes to enter a prex.

- Press the number(s) you use to reach an outside line

- Press decimal for a pause.

- Press yes to set this dialing prex.

If you are using the same analog line as the fax machine, check if

the fax requires a dialing prex.

20

Alternative Method: Using Analog Phone Line

Checking Your Account Balance and Adding Postage
to Your System

7

Send money to PB

Prepaid Account

Prepaid Account

When your meter has successfully connected to the Pitney

1.
Bowes Data Center, your account balances will display.

Digital Postage Meter

dials into PB

Funds transferred

to Digital Postage Meter

Prepaid: $0.00

Other: $20.00

If you are using a credit card to pay for postage, Prepaid and other
balances may display $0.00 even though funds for postage are
available.

Press Enter to type in amount of postage to add to the meter.

2.

If you would like to add postage in an amount other than the

3.
initial default, key in the amount of postage you want to add and
press Enter. You can only enter whole dollar amounts. Conrm
this amount by pressing yes.

After adding postage you will be asked if you want a receipt.

4.
Press yes if you want a receipt. You will then be prompted to
insert an envelope or tape sheet. Press no to skip the receipt.

Prepaid Account
Credit

21

Alternative Method: Using Analog Phone Line

Updating Your Software

8

After loading postage into your system, the meter will automatically
download any relevant updates.

You will see the screen displaying the status of the update.

Complete 53% 2of5
remaining 4:21 min

Congratulations! Your meter is Operational

9

Your system is now ready to use.

Also use the Quick Reference Guide under your meter for
How To’s on:

• Printing Postage

• Locking the meter

• Replacing Ink Cartridge

• Using Ads / Messages

• Changing the Display Contrast

• And More

22

Alternative Method: Using Analog Phone Line

Troubleshooting

No Dial Tone -

Check that you are using an analog line such as

a) most fax machine lines
b) lines used by computer modem or credit card reader
c) residential phone lines

Check that you have entered a dialing prex if your phone
system needs a code to reach an outside line.

If you are using a DSL line you should use a DSL lter

obtained from your DSL provider.

Cannot Reach Data Center -

Check that you have entered a dialing prex if your phone

system needs a code to reach an outside line.

Not Enough Funds -

You have tried to add more postage to the meter than you

have in your account at Pitney Bowes.

To Change information entered during setup -

• Press Clear key on numeric keypad.

• When prompted to Quit press yes.

• At “Change communication settings?” press yes.

• Press the down arrow key until you see the item you want

to modify.

• Press Enter to modify information.

• To return to installing your meter, press the up or down

arrow until “Continue Installation?”

• Press yes

For additional Troubleshooting please see user guide.
It can be downloaded from http://support.pb.com/K700
or http://support.pb.com/K7M0

23

Contacts

If You Need Assistance

• Product Name: mailstation™ or mailstation 2™

• For Setup or Getting Started questions, call 1-800-522-0020

• For Product support go to:

http://support.pb.com/K700
or
http://support.pb.com/K7M0

• To order Pitney Bowes supplies and accessories, call

1-800-243-7824 or go to: www.pb.com and click on Online Store.

24

25

26

1 Elmcroft Road
Stamford, Connecticut 06926-0700
www.pitneybowes.com

For Service or Supplies

Support Web Site: http://support.pb.com/K700
http://support.pb.com/K7M0
Product Customer Support: 1(800) 522-0020
Product Name: mailstation™ / mailstation 2™ /

Communication Device

Model Number: K700 / K7M0
AW31214 Rev. G 11/13

© 2013 Pitney Bowes Inc.
All Rights Reserved
Printed in the USA