Philips HF3670/60 user manual

Philips SleepMapper app

HF3670, HF3671,
HF3672

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English 6
Español 31
Français (Canada) 58

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English

IMPORTANT SAFETY INSTRUCTIONS

Read and follow all instructions in this user manual and heed all warnings.

WARNING

To reduce the risk of burns, fire, electric shock, or injury to persons:

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This appliance is for indoor use only.

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If the adapter, cord or appliance has been damaged in any way, liquid has spilled or objects have
fallen into and/or onto the appliance, the appliance has been exposed to rain or moisture, does
not operate normally or has been dropped or damaged, it should not be operated and needs
servicing by qualified service personnel (see 'Service and assistance').

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Water and electricity are a dangerous combination. Do not use this appliance in wet surroundings
(e.g. in the bathroom or near a shower or swimming pool).

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Make sure the adapter does not get wet.

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Do not let water run into the appliance or spill water onto the appliance.

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Do not immerse the appliance in water or rinse under the tap.

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The adapter contains a transformer, which converts an unsafe 100–240V AC to a safe 24VDC
low voltage. Do not cut off the adapter to replace it with another plug, as this causes a hazardous
situation.

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Only use the original adapter. Do not use the adapter or any of the other accessories if they are
damaged. Call 1-866-832-4361 for assistance.

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Do not use the adapter in or near a power outlet that contains an electric air freshener to prevent
damage to the adapter.

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Protect the power cord from being walked on or pinched, particularly at plugs, wall sockets and
points where it exits from the lamp.

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The appliance has no on/off switch. To disconnect the appliance from the power source, remove
the plug from the wall outlet.

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This appliance is not intended for use by persons (including children) with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a person responsible for their safety.

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Do not install near any heat sources such as radiators, stoves, or other apparatus that produce
heat.

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Do not impair the cooling of the appliance by covering the appliance with items such as blankets,
curtains, clothes, papers, etc.

CAUTION

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Do not drop the appliance on the floor, hit it hard or expose it to other heavy shocks.

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Place the appliance on a stable, level and non-slippery surface.

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This appliance is only intended for household use, including similar use in hotels. Do not use
attachments not recommended by Philips North America LLC (USA) or Philips Electronics Ltd
(Canada).

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Check if the voltage indicated on the appliance corresponds to the local voltage before you
connect the appliance.

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Unplug this appliance during lightning storms or when unused for long periods of time.

GENERAL

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Do not use this appliance as a means to reduce your hours of sleep. The purpose of this appliance
is to help you wake up more easily. It does not diminish your need for sleep.

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Consult your doctor before you start using the appliance if you have suffered from or are
suffering from depression.

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If you feel uncomfortable at any point while using RelaxBreathe in the breathing exercise, just go
back to breathing normally.

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If you often wake up too early or with a headache reduce the set light intensity level and/or the
set sunrise simulation time.

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If you often wake up by the alarm sound, increase the set light intensity level or the set sunrise
simulation time.

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If you share a bedroom with someone else, this person may unintentionally wake up from the
light of the appliance, even though this person is further removed from the appliance. This is the
result of differences in light sensitivity between people.

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The power consumption of the appliance is lowest if no device is connected to the USB port and
the lamp, radio, display and Wi-Fi are turned off.

SAVE THESE INSTRUCTIONS

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Contents

IMPORTANT SAFETY INSTRUCTIONS ___________________________________________________ 6
Introduction _______________________________________________________________________ 9
General description _________________________________________________________________ 9
Intended use _______________________________________________________________________ 9
The effects of the Sleep & Wake-Up Light ______________________________________________ 10
Interactive menu icons_______________________________________________________________ 10
Connecting your appliance to Wi-Fi ___________________________________________________ 11
Navigating the menu ________________________________________________________________ 12
Setting wake-up profiles _____________________________________________________________ 13
Time + alarm back-up________________________________________________________________ 14
Snoozing __________________________________________________________________________ 15
Dismissing the alarm ________________________________________________________________ 15
Using the appliance as a bedside lamp_________________________________________________ 15
Midnight Light _____________________________________________________________________ 16
Settings____________________________________________________________________________ 16
Listening to music___________________________________________________________________ 17
Wind-down programs _______________________________________________________________ 18
Sunset simulation ___________________________________________________________________ 19
RelaxBreathe _______________________________________________________________________ 19
Bedtime function ___________________________________________________________________ 21
Charging your mobile phone _________________________________________________________ 21
Cleaning and storage________________________________________________________________ 21
Disposal ___________________________________________________________________________ 21
Service and assistance _______________________________________________________________ 22
90-Day Money-Back Guarantee ______________________________________________________ 22
Full Two-Year Warranty______________________________________________________________ 22
Troubleshooting ____________________________________________________________________ 23
Safety and compliance_______________________________________________________________ 27
Electromagnetic fields (EMF) _________________________________________________________ 27
FCC and IC information ______________________________________________________________ 28
Open-source and third-party software _________________________________________________ 28
Specifications_______________________________________________________________________ 29

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Introduction

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Congratulations on your purchase and welcome to Philips! To fully benefit
from the support that Philips offers, register your product at
www.philips.com/welcome.

The Philips SmartSleep connected Sleep & Wake-Up Light helps you wake
up more pleasantly. The light gently prepares your body for waking up at
the set time and can be accompanied by natural wake-up sounds or FM
radio.

The light-guided breathing function, personalized sun settings, bedroom
environment tracking and several other features make this connected
Sleep & Wake-Up Light the perfect companion for your bedroom.

Tip: Using the Philips SleepMapper app will enable extra features. These
features are explained in the app.

If the appliance is updated through connecting it to Wi-Fi with the app,
the information in this document may not be up to date. Find the latest
user manual on www.philips.com/support by searching for the type
number of your appliance.

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General description

The numbered items in this list refer to the numbered items in the
overview illustration.
1 Lamp housing
2 Display
3 Sound pressure sensor
4 USB charging port
5 Reset button
6 Radio antenna
7 AmbiTrack sensor: Humidity and temperature sensor
8 Auxiliary (AUX) socket
9 Adapter DC socket
10 Speaker
11 Snooze/Midnight Light
12 Adapter
13 Small plug

Intended use

The Philips SmartSleep connected Sleep & Wake-Up Light is intended to
give you a more natural and refreshed wake-up and a relaxed feeling
before falling asleep.

This is not a general illumination product.

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The effects of the Sleep & Wake-Up Light

The Philips SmartSleep connected Sleep & Wake-Up Light gently prepares
your body for waking up during the last 30 minutes of sleep. In the early
morning hours our eyes are more sensitive to light than when we are
awake. During that period the relatively low light levels of a simulated
natural sunrise prepare our body for waking up and getting alert.

People who use the appliance wake up more easily, have a better overall
mood in the morning and feel more energetic. Because the sensitivity to
light differs per person, you can set the light intensity of your appliance to
a level that matches your light sensitivity for an optimal start of the day.

To fully experience the effects of the connected Sleep & Wake-Up Light,
place the appliance at approximately 16 – 20 in. / 40 – 50 cm from your
head, on a flat stable surface of your bedside table.

For more information about the connected Sleep & Wake-Up Light, see

www.philips.com.

Interactive menu icons

Wake-up profile/Alarm Light intensity and light

on/off

Settings Sounds Confirm and save

Return to higher level
in the menu

setting

Wind-down program AUX socket Radio

Enable Wi-Fi Disable Wi-Fi Change alarm settings

Display settings and
display brightness

Enable display timeout Disable display timeout Deactivate alarm

Enable audio feedback Disable audio feedback Light or sound

Sunset simulation Duration of the wake-up

Days of the week RelaxBreathe RelaxBreathe pace

Select day of the week Deselect day of the week Duration of a

Select natural sound Dismiss alarm

guidance

Delete wake-up

profile

profile

program

Start bedtime Start program Stop program

Connecting your appliance to Wi-Fi

If the appliance is updated through connecting it to Wi-Fi with the app,
the information in this document may not be up to date. Find the latest
user manual on www.philips.com/support. Philips reserves the right to
update the firmware of the appliance.

Easy Wi-Fi setup

Download the Philips SleepMapper app from Google Play or the App
Store on your mobile phone. See the information in Google Play or the
App Store to check if your mobile phone is compatible with the app. You
can easily set up the Wi-Fi connection to your connected Sleep & Wake-Up
Light.

The setup to install your Sleep & Wake-Up Light and connect to your
home Wi-Fi network only needs to be done once. This setup will take
approximately 5-10 minutes.

Setup wizard of the connected Sleep & Wake-Up Light

1 When you use your connected Sleep & Wake-Up Light for the first time,

a setup wizard starts on the appliance.

2 After selecting your language on the display of the appliance, continue

in the app. Make sure that you have the app open on your mobile
phone.

3 Follow the instructions in the app to connect your appliance to the Wi-

Fi network. If you have trouble connecting your appliance, check the
support section in the app or the items mentioned in the
troubleshooting section in this user manual (see 'Troubleshooting').

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If you previously chose to set up your appliance without the app, but
now want to connect your appliance to the app, press the Wi-Fi icon
in the settings menu of your appliance. The access point mode icon
will be shown on the display. Open the app on your mobile phone to
connect.

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If you have changed your Wi-Fi home network or changed your
password, press and hold the Wi-Fi icon in the settings menu of your
appliance for 8 seconds. The access point mode icon will be shown
on the display. Open the app on your mobile phone to connect.

The Wi-Fi connection issue icon might appear on the display if a
connection cannot be established. Check the troubleshooting section to
solve the problem.

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Note: The app on your mobile phone and your connected Sleep & Wake­Up Light can ONLY communicate with each other when both appliances

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Hello

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are connected to the same home Wi-Fi network. If this is not the case, you
cannot remotely control the appliance through the app (e.g. set an alarm).

AmbiTrack sensors

The connected Sleep & Wake-Up Light collects input from its surroundings
through the AmbiTrack sensors. AmbiTrack sensors measure light,
humidity, temperature and sound pressure. These factors can influence
your sleep. Only in the app you can see information on the recommended
values for ideal sleep conditions. The measurements of the sensors can be
influenced by the surroundings of the appliance. For example, if you place
the appliance next to a window or near a heating source such as a
radiator, the temperature and humidity sensors might not represent the
temperature / humidity of the entire room.

Setting up your appliance without the app

You can set up the Sleep & Wake-Up Light without the app. Before you
can use the appliance, a setup wizard on the appliance needs to be
completed first. You can connect the appliance to the app later.

We strongly recommend you to set up your appliance with the
SleepMapper app in order to enjoy all functionalities the app offers.

1 Start the setup wizard by tapping on the start icon on the display of the

appliance.

2 You will be guided through the setup wizard on the appliance, where

you set the desired settings, a wake-up profile and a winddown
program.

Note: The wake-up profile and the wind-down program can be set later.
Skip these settings by tapping the arrow repeatedly. However, we advise
you to set your wake-up profile and your wind-down program during this
setup. This can help you explore the different functions of the appliance.

Navigating the menu

If you have set up your appliance with the help of the SleepMapper app or
through the setup wizard (see 'Setting up your appliance without the
app') on the appliance, you will see the menu as described in the
following sections.

On the display of the appliance you can select and set the wake-up profile,
bedside lamp, settings, sound (source) or the wind-down program.

Note: If the display is blank, move your hand towards the lower part of
appliance to show the display menu. You will see the menu icons.

Confirming and saving settings

All your personalized settings and profiles will be permanently stored in
the memory. You can change them at any time. Press the check mark icon
to confirm and save the desired profile or setting change in any menu.

Note: Your personalized settings and profiles will not be lost, if you
remove the adapter from the electrical outlet.

Setting wake-up profiles

In your wake-up profile on the appliance you can set the alarm time, the
maximum light intensity and type of wake-up sound you prefer. In total
you can set two different wake-up profiles in the menu of the appliance.
With the SleepMapper app, you can set more wake-up profiles.

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Note: The main display of the appliance shows the set alarm time if an
alarm is active.

Note: Press and hold the alarm icon in the main menu to deactivate all set
alarms at once.

1 You can toggle between different wake-up profiles on the appliance

2 To deactivate the alarm, press the deactivate alarm icon .

3 Press the alarm settings icon to enter the alarm profile set-up menu.

Alarm time and day

In this menu you can change the time by pressing + or -. The alarm will be
automatically repeated every day.

You can select on which day of the week the alarm should go off.
1 Press the calendar icon .

by using the arrow icons .

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2 The days of the week are indicated by the first letter of the day. When

an alarm is active, the letter is shown brightly. You can toggle between
the days of the week by using the arrow icons.

3 To deactivate the alarm for a certain day, press this icon .When a

specific day is inactive, the letter of that day is only dimly visible.

Light intensity of the wake-up profile

The lamp of the appliance simulates a sunrise. Like a sunrise, the
brightness of the lamp increases gradually. During this wake-up curve, the
color of the light changes from soft red to warm orange to bright yellow.

Press icon on the display to choose one of the 25 light intensity levels.

Duration of the wake-up profile

The default duration of the wake-up curve (brightness increase to the set
maximum light intensity) is 30 minutes. The duration can be changed to
your preference by pressing the icon on the appliance.

Type of sound

Press this icon to open the sounds menu to set the sound of the wake-up
profile.

1 Press the toggle icon to choose one of the three sounds options:

natural sounds, radio or no sound.

2 Press the natural sounds icon to select one of the natural sounds or

press the radio icon to select one of the radio presets.

3 You can set the volume with the loudspeaker icon .

Remove a wake-up profile

Press this icon to change the alarm. To remove a wake-up profile, press

.

Time + alarm back-up

In the event of a power failure, all functions of the appliance, including
the display, do not work. However, the internal clock and a back-up alarm
remain active for at least 8 more hours.

If during the power failure the set alarm time is due, a back-up alarm goes
off generating a beeping sound for approximately 1 minute.

Snoozing

When the wake-up curve has ended (when the set maximum light
intensity has been reached) and the alarm sound is playing, you can tap
the top of the appliance to snooze.

The lamp stays on, but the sound is muted. The snooze duration can be
adjusted in the app. The default snooze duration is 9 minutes. After 9
minutes, the alarm sound starts playing again.

Note: The light and sound automatically turn off 60 minutes after the
alarm has gone off or 60 minutes after the last snooze action.

Dismissing the alarm

When the wake-up curve is active or the alarm goes off, you can dismiss it
by pressing this icon on the appliance. If you dismiss it, this alarm profile is
deactivated for that day.

Using the appliance as a bedside lamp

You can use the connected Sleep & Wake-Up Light as a bedside lamp.
Press the bedside lamp icon on the display to switch on the bedside

lamp.

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Note: You can increase and decrease the brightness intensity. You can
select a brightness between 1 (low) and 25 (high). The default brightness
setting is 20.

To switch off the light, press the cross icon in the menu.

Tip: When the light is on, you can also turn off the light with a single tap
on the top of the appliance. All active programs will stop. Set alarms
remain active.

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Midnight Light

If you wake up during the night, you can tap the top of the appliance to
activate a dim light. This dim, subtle orange light provides you with just
enough light to find your way in the dark. Switch off the Midnight Light by
tapping the top of the appliance again.

Note: The Midnight Light cannot be activated directly when the main light
is already on. In that case, first tap the top of the appliance to deactivate
the main light. Then tap again to activate the Midnight Light.

Settings

Press the settings icon to open the settings menu.

Note: Press and hold the settings icon for 8 seconds to open a new menu,
in which you can select VERSION (firmware version of the appliance) or
DEMO mode (accelerated wake-up curve).

In the settings menu, you can adjust the clock time (when Wi-Fi is
disabled), the audio feedback, the display brightness of the appliance and
enable/disable Wi-Fi.

Time

Wi-Fi

Press this icon to open the time menu.

In this menu you can change the time by pressing + or -.
Press the time notation icon to toggle between the 12-hour clock and

24-hour clock.

Note: This option is not available when the appliance is connected to Wi­Fi.

Turn Wi-Fi on or off by pressing on the Wi-Fi icon. When Wi-Fi is disabled

, any update made in the app will not be implemented until the Wi-Fi

connection is restored.

Note: Press and hold the Wi-Fi icon for approximately 8 seconds to
return to access point mode. Open access point mode when you want to
connect your appliance to a different Wi-Fi network or if you have
changed your Wi‑Fi password.

Audio feedback

Display settings

English

If you accidentally activated access point mode, press the Wi-Fi icon in the
Wi-Fi menu twice to activate Wi-Fi again. Your connected Sleep & Wake­Up Light remembers the network you were connected to.

If you do not want to hear clicks when you press an icon, press the audio
feedback icon to turn off the audio feedback. You hear one click as a
confirmation. To reactivate the audio feedback, press this icon .

Press the display settings icon in the settings menu to set the display
settings.

In this menu you can adjust the display brightness level and select the
display timeout option.

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Display brightness

You can adjust the display brightness from level 1 to level 6 with the plus
and minus icons. Choose a level that is optimal for you to see the display
at night. The appliance automatically adjusts the display brightness when
the ambient light in your bedroom changes.

Display timeout

If you do not want the appliance to produce any light, not even from the
time indication, press the display timeout icon to turn off the display
completely. The display turns off gradually a few seconds after your last
interaction with the icons.

Normally, if you do not touch the display for some time in any menu, the
display reverts to time and status indication only. When the display
timeout is activated, no time indication is shown.

Press the disable display timeout icon to turn on the display again.

Tip: If you want to check the time or select a function while the display
timeout is activated, just place your hand near the display to turn it on for
a few seconds.

Listening to music

Press the sounds icon to select the preferred sound source.

Tip: Press and hold the sounds icon to activate/deactivate the sound via
the menu.

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Listening to radio

In the sounds menu, you can select radio or play your own music by
connecting a music playing device to the AUX socket.

Tip: When the radio or music is on, you can turn off the sound with a
single tap on top of the appliance. All active programs will stop. Set alarms
remain active.

You can listen to the FM radio with the Sleep & Wake-Up Light. If you
selected the radio function in the sounds menu, it shows the selected
radio station. You can manually change the radio station by selecting the
FM frequency of another radio station.

Tip: Make sure to unwind the antenna fully and move it around until you
receive the best reception.

You can preset 5 radio stations. Use the FM frequency setting icon to
select a radio station. Press and hold the double arrow button to
automatically search for the next radio station.

After setting a radio station, you can easily add another preset radio
station by selecting the toggle icon . With this process, you can preset 5
radio stations.

Set the preferred volume with the loudspeaker icon .

Music via Auxiliary (AUX) socket

You can use the connected Sleep & Wake-Up Light as a speaker for music
by connecting a music playing device (for instance your mobile phone) to
the AUX socket.

If the sound is not loud enough when you have set the volume on the
appliance to maximum, increase the volume on your music playing device.

If the sound is too loud or distorted when you have set the volume on the
appliance to low, decrease the volume on your music playing device.

Note: You need an AUX cable to connect the connected Sleep & Wake-Up
Light to a music playing device.

Note: You cannot wake up to music from a device connected to the AUX
socket.

Wind-down programs

Press the wind-down program icon to choose the desired wind-down
program.

The appliance features two wind-down programs to help you relax before
you fall asleep: sunset simulation and RelaxBreathe.

You can deactivate the active wind-down program by tapping the top of
the appliance.

You can also activate or deactivate the bedtime function in this menu.

Sunset simulation

During the sunset simulation, the brightness of the light decreases
gradually with colors changing from bright yellow to warm orange to soft
red.

Press the sunset simulation icon to enter the sunset simulation set-up
menu.

Press play to start the sunset simulation. Press stop or tap on the top of
the appliance to stop the program.

Use this icon to set the duration of the sunset simulation. You can select a
duration of 5, 10, 15, 20, 30 or 45 minutes.

You can change the light intensity of the sunset simulation with the light
icon.

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RelaxBreathe

Press the sounds icon to set a sound that fades away during the sunset
simulation.

Press the toggle icon to choose one of the three sound options: natural
sounds, radio or no sound. You can also play your own music by
connecting a music playing device to the AUX socket.

Press the natural sounds icon to select one of the natural sounds.
You can set the initial volume with the loudspeaker icon .

RelaxBreathe uses the belly breathing technique as a basis for the
breathing program. You can choose one of the breathing programs,
guided by light or sound. The combination of the belly breathing exercise
and the guidance of the connected Sleep & Wake-Up Light helps you slow
down and feel relaxed.

Press the RelaxBreathe icon to enter the RelaxBreathe set-up menu.

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Press play to start the RelaxBreathe session. Press stop or tap on the top
of the appliance to stop RelaxBreathe.

Press this icon to set the duration of the relaxation program. You can
select a duration of 5, 10 or 15 minutes.

You can select one of seven relaxation programs with preset breathing
pace. Each relaxation program has a different breathing pace. The
program '4 breaths' is preset to 4 breaths per minute. Program '5 breaths'
is preset to 5 breaths per minute. Each next program has one additional
breath per minute. The last program (10 breaths) is preset to 10 breaths
per minute.

You can select light or sound to guide you during the selected relaxation
program. Follow the light or sound when you inhale and exhale.

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For guidance with light, inhale when the light intensity increases. In
between the two subtle light flashes, hold your breath. Exhale slowly
when the light intensity decreases.

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For guidance with sound, inhale when the intensity of the sound of the
waves increases. When the intensity of the sound pauses, hold your
breath. Slowly exhale when the intensity of the sound of the waves
decreases.

Follow your preferred pace with the help of light or sound for a more
relaxed feeling. You can even do this with your eyes closed.

Note: You can find an instruction video of RelaxBreathe in the app and on
the Philips website.

Belly breathing for relaxation

Belly breathing is the most recognized breathing exercise technique to
help people relax. When you breathe from your belly, your diaphragm
pulls down automatically. This pulls down your lungs and allows you to
inhale fully and deeply.

Caution: If you feel uncomfortable at any point during this breathing
exercise, just go back to breathing normally.

How to do belly breathing

1 Lie down comfortably on your back.
2 Inhale through your nose, exhale through your nose or mouth.

3 Place one hand on your stomach and your other hand on your chest.

You should see your hand on your stomach move up with each inhale
and move down with each exhale. The hand on your chest should only
move slightly.

4 Your breath should only come from your belly. Try to make your exhale

longer than your inhale as this will quickly make you feel more relaxed.
Note: The RelaxBreathe function of the appliance can guide you during

belly breathing.

Bedtime function

You can track your time in bed by long-pressing the top of the appliance
for approximately 2 seconds before going to sleep to activate the bedtime
function. Or activate bedtime in the wind-down menu. You can also start
the bedtime function by pressing 'start tracking' in the SleepMapper app.

A moon icon will appear on the display of the appliance to let you know
bedtime tracking has started. You can find more information about the
bedtime function in the app.

Charging your mobile phone

You can use the USB port (see 'General description') to charge your mobile
phone.

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Cleaning and storage

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Clean the appliance with a soft, dry cloth.

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Do not use abrasive cleaning agents, pads or cleaning solvents like
alcohol, acetone, etc., as this may damage the surface of the appliance.

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If you are not going to use the appliance for an extended period of
time, remove the adapter from the wall outlet and store the appliance
in a safe, dry location where it will not be crushed, banged, or subject
to damage.

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Do not wrap the cord around the appliance when storing it.

Disposal

Your product is designed and manufactured with high quality materials
and components, which can be recycled and reused. For recycling
information, please contact your local waste management facilities or visit
www.recycle.philips.com.

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Service and assistance

This appliance has no other user-serviceable parts. For assistance visit our
website: www.philips.com/support or call toll free: 1-866-832-4361.

Online information is available 24 hours a day, 7 days a week.

90-Day Money-Back Guarantee

If you are not fully satisfied with your product send the product back and
we’ll refund you the full purchase price.

The product must be shipped prepaid by insured mail, insurance prepaid,
have the original sales receipt, indicating purchase price and date of
purchase, and the money-back guarantee return authorization form
enclosed.

We cannot be responsible for lost mail.
The product must be postmarked no later than 90 days after the date of

purchase. Philips reserves the right to verify the purchase price of the
product and limit refunds not to exceed suggested retail price.

To obtain money-back guarantee return authorization form, call
1-866-832-4361 for assistance.

Delivery of refund check will occur 6–8 weeks after receipt of returned
product.

Full Two-Year Warranty

Philips North America LLC (USA) and Philips Electronics Ltd (Canada)
warrant this new product against defects in materials or workmanship for
a period of two years from the date of purchase, and agree to repair or
replace any defective product without charge.

IMPORTANT: This warranty does not cover damage resulting from
accident, misuse or abuse, lack of reasonable care, or the affixing of any
attachment not provided with the product or loss of parts or subjecting
the product to any but the specified voltage or bateries.*

NORESPONSIBILITY IS ASSUMED FOR ANY SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES.

In order to obtain warranty service, go to www.philips.com/support for
assistance. It is suggested that for your protection you return shipments of
product by insured mail, insurance prepaid. Damage occurring during
shipment is not covered by this warranty.

NOTE: No other warranty, written or oral, is authorized by Philips North
America LLC.

This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state, province to province or country to
country. Some states do not allow the exclusion or limitation of incidental

or consequential damages, so the above exclusion and limitations may not
apply to you.

* Read enclosed instructions carefully.
In US manufactured for: Philips Personal Health, a division of Philips North

America LLC, P.O. Box 10313, Stamford, CT 06904.

In Canada imported by: Philips Electronics LTD, 1875 Buckhorn Gate, 5th
Floor, Mississauga, Ontario, L4W 5P1.

PHILIPS and Philips shield are registered trademarks of Koninklijke Philips
N.V.

©2021 Philips North America LLC. All rights reserved.

Troubleshooting

This chapter summarizes the most common problems you could
encounter with the appliance.

If you are unable to solve the problem with the information below, visit
www.philips.com/support or call 1-866-832-4361 for assistance.

If the appliance is updated through connecting it to Wi-Fi with the app,
the information in this document may not be up to date. Find the latest
user manual on www.philips.com/support. Philips reserves the right to
update the firmware of the appliance.

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Connectivity troubleshooting

Problem Solution

I cannot download the
app on my mobile
phone.

The app is available for Android and iOS mobile phones. The app is not
available for Windows phones.

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Problem Solution

I cannot connect my
Wake-Up Light to my
home-Wi-Fi network,
what should I do?

Connecting my
connected Sleep &
Wake-Up Light to a Wi­Fi guest network does
not work.

If you cannot connect your Wake-Up Light to your home Wi-Fi network
and still see the flashing icon for access point mode , it could be one of
following issues:

1. Wrong password. Make sure that you entered the correct Wi-Fi
network password and try again.

2. Is your router suitable for connection with your Wake-up Light? Your
router must have a 2,4 GHz band to communicate with the appliance. For
the first time setup make sure your mobile phone and the appliance are
both connected to the same 2,4 GHz Wi-Fi network, otherwise you will
not be able to connect the appliance and your mobile phone. The
appliance cannot connect to a 5 GHz network. Temporarily switch off the
5 GHz network to connect the appliance to 2,4 GHz network. Afterwards
you can switch on the 5 GHz network again.

3. Check the signal strength of the Wi-Fi. If the signal is weak, the
appliance cannot connect properly. Move the appliance closer to the
router to make sure that a good Wi-Fi signal is available.

If the previous steps do not solve the issue, consider the following:

1. Go back to default settings by pressing the end of a paperclip into the
reset button on the back of the appliance (see 'General description'). This
reset will remove all personal settings.

2. If the previous steps are not the issue, call 1-866-832-4361 for
assistance.

Using your appliance within a guest network is not supported. Please set
up your appliance within a regular Wi-Fi network.

How do I remove my
personal Wi-Fi settings
and alarms from the
connected Sleep &
Wake-Up Light?

I want to connect my
new mobile phone to
my connected Sleep &
Wake-Up Light. What
do I need to do?

Go back to default settings by pressing the end of a paperclip into the
reset button on the back of the appliance (see 'General description').

If your mobile phone is still connected to the Sleep & Wake-Up Light, first
remove the connection in the app in the 'more' tab by selecting 'Forget
device'.

Please install the app again on your new mobile phone. Indicate in the
app that you already installed the connected Sleep & Wake-Up Light and
follow the instructions in the app.

Problem Solution

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25

I cannot use the app to
set alarms or control
the connected Sleep &
Wake-Up Light.

First, check if your Sleep & Wake-Up Light is connected to a Wi-Fi
network. If you completed the Wi-Fi Setup through the Philips
SleepMapper app and connected your appliance to a specific Wi-Fi
network, you should see a steady Wi-Fi symbol on the main display of the
appliance, in the upper right corner .

First check if Wi-Fi on your mobile phone and router are enabled. If you
see the Wi-Fi disabled icon on the display of the appliance, enable Wi­Fi first.

-

Your mobile phone could have reconnected to a different Wi-Fi
network. Make sure that your mobile phone and appliance are
connected to the same home Wi-Fi network.

If you see the Wi-Fi connection issue icon , it could be one of the
following issues.

1. Check the settings for your home Wi-Fi network on the router. It could
be that universal Plug and Play (UPnP) is not enabled on your router.
Enable this setting on the router.

2. Check the signal strength of the Wi-Fi. If the signal is weak, the
appliance cannot connect properly. Move the appliance closer to the
router to make sure that a good Wi-Fi signal is available.

3. You might have changed the home Wi-Fi password or installed a new
router.

If the previous steps do not solve the issue, consider the following:

1. Go back to default settings by pressing the end of a paperclip into the
reset button on the back of the appliance (see 'General description'). This
reset will remove all personal settings.

2. If the previous steps are not the issue, call 1-866-832-4361 for
assistance

I have a new router/Wi­Fi password/Wi-Fi
network and I want to
connect my connected
Sleep & Wake-Up light
to it. What do I need to
do?

Follow these steps to set up a connection again:

1. In the SleepMapper app, go to the ‘More’ tab and click on ‘View device
details’ and select ‘Forget device’.

2. In the settings menu of your Sleep & Wake-Up Light, press and hold the
Wi-Fi icon for 8 seconds. You will see the access point mode icon on
the display.

3. Open the app again, go to the ‘More’ tab to add select 'Add a new
device'. Follow the instructions in the app.

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English

General troubleshooting

Problem Solution

The icon on the display
or the light on the
appliance does not
respond when I try to
set different functions.

The lamp does not go
on when the alarm
goes off.

The lamp does not go
on right away when I
switch it on.

I do not hear the alarm
sound when the alarm
goes off.

1. Disconnect the appliance from the power source by removing the
adapter from the wall socket. Wait 10 seconds and reconnect the
appliance. Start it again.

2. If restarting the appliance does not work, go back to default settings by
pressing the end of a paperclip into the reset button on the back of the
appliance (see 'General description'). Please note that all personal settings
(set alarm etc.) will be removed by going back to default settings.

If the appliance still does not work, call 1-866-832-4361 for assistance.

Perhaps you set a light intensity level that is too low. Increase the light
intensity level in your wake-up profile.

Perhaps you turned off the alarm function. The alarm icon is visible on the
display when the alarm is active.

It may take between 1 to 5 seconds for the lamp to go on, depending on
the set light intensity level.

Perhaps you set a sound level that is too low. To set a higher sound level,
increase the volume level of the wake-up sound in your wake-up profile.

When you have set an alarm, you will first see the light of the wake-up
curve. The alarm sound only starts playing when the set alarm time has
been reached. You can change the duration of the wake-up light curve.

If you selected the FM radio as the alarm sound, turn on the FM radio
after you turn off the alarm to check if the FM radio works.

Check if your FM radio is correctly tuned to a radio station. If necessary,
adjust the frequency. If the radio still does not work, call 1-866-832-4361
for assistance.

The FM radio does not
work or makes a
crackling sound.

The alarm went off
yesterday, but it did not
go off today.

Check if the FM radio is correctly tuned to a radio station. If necessary,
adjust the frequency.

Change the position of the antenna by moving it around. Make sure that
you have unwound the antenna completely.

Perhaps the broadcast signal is weak. Adjust the frequency and/or
change the position of the antenna by moving it around. Make sure you
have unwound the antenna completely.

Perhaps you turned off the alarm function or only set the alarm for one
day. The alarm icon is visible on the display when the alarm is due within
24 hours.

Problem Solution

In the Philips SleepMapper app you have several options to set alarms;
perhaps the alarm was not set correctly. Check if you have set the alarm in
the app correctly. Make sure your appliance and the app are connected to
the same home Wi-Fi network when you set an alarm.

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27

I wanted to snooze, but
the alarm did not go off
again after 9 minutes.

The light wakes me too
early or too late.

I am unable to turn the
Midnight Light function
on/off.

I am unable to stream
music via USB.

The aux inlet doesn't
work properly.

Suddenly the appliance
makes a beeping
sound.

You might have accidentally pressed this icon on the display to dismiss
the alarm. This deactivates the alarm for that day. Tap the top of the
appliance to snooze.

Perhaps the light intensity level you have set is not appropriate for you.
Try a lower light intensity level if you wake up too early or a higher
intensity level of you wake up too late. You can also change the duration
of the wake-up curve. If light intensity 1 is not low enough, move the
appliance further away from the bed. If the light intensity is not high
enough to wake you, make sure that the light of the appliance is not
blocked by any object and the appliance is nearby.

Make sure you tap on the correct position (top/back) of the appliance.

The USB connection is only for charging your mobile phone. You are not
able to stream music to the connected Sleep & Wake-Up Light.

Try to set the volume on your mobile phone either higher or lower. If
necessary, adjust the volume level on the appliance as well.

The backup alarm went off. This can happen up to 8 hours after the
power was removed and a set alarm time is due. The alarm sound stops
automatically after approximately 1 minute. You also can stop the alarm
sound immediately if you power up the appliance for a brief moment.

To prevent the back-up alarm from going off when the power is removed
(e.g. storage) disable the alarms prior to powering down.

Safety and compliance

This appliance meets the safety requirements in the USA and Canada for:

-

UL 153, CSA C22.2 No. 250.4 (Portable Electric Luminaires)

-

UL 62368-1, CSA C22.2 No. 62368-1:19 (Audio/Video, Information and
Communication Technology Equipment)

Electromagnetic fields (EMF)

This Philips appliance complies with all applicable standards and
regulations regarding exposure to electromagnetic fields.