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HD8652
English 5
Français 32
Nederlands 60
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MEMO |
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English 5
Contents
Introduction |
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Important |
6 |
Warning |
6 |
Caution |
7 |
Electromagnetic fields (EMF) |
7 |
Machine overview (Fig. 1) |
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First installation |
8 |
Installing the machine |
8 |
Filling the water tank |
9 |
Filling the coffee bean container |
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Heating up the machine |
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Installing the Intenza+ water filter |
11 |
Using the machine |
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Brewing 1 or 2 cups of espresso |
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Brewing milkbased beverages |
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Brewing cappuccino |
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Frothing milk |
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Hot water |
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Adjusting the machine |
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Adjusting the grinding degree |
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Adjusting the coffee volume with the MEMO function |
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Adjusting the cappuccino volume with the MEMO function |
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Cleaning and maintenance |
15 |
Quick clean of the milk system |
16 |
Cleaning the automatic milk frother (daily) |
16 |
Full milk carafe cleaning with milk circuit cleaner (monthly) |
16 |
Cleaning the brew group |
19 |
Lubrication |
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Descaling the machine |
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Descaling procedure |
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Preparation |
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Descaling cycle |
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Rinsing cycle |
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Interruption of the descaling process |
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Meaning of light signals |
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Troubleshooting |
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Recycling |
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Guarantee and support |
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Ordering maintenance products |
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Technical specifications |
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6 English
Introduction
Dear customer, we thank you for buying this Philips 2100 series automatic espresso machine! To fully benefit from the support that Philips offers, please register your product at www.philips.com/welcome. The machine is suitable for preparing espresso coffee using whole coffee beans. It can also dispense steam and hot water. In this user manual you find all the information you need to install, use, maintain and get the best out of your machine.
For more product information and instruction videos, have a look on our website www.philips.com/support.
Important
This machine is equipped with safety features. Nevertheless, read and follow the safety instructions carefully and only use the machine as described in these instructions, to avoid accidental injury or damage due to improper use of the machine. Keep this user manual for future reference.
Warning
-Connect the machine to a wall socket with a voltage matching the technical specifications of the machine.
-Connect the machine to an earthed wall socket.
-Do not let the power cord hang over the edge of a table or counter, or touch hot surfaces.
-Never immerse the machine, mains plug or power cord in water (danger of electrical shock).
-Do not pour liquids on the power cord connector.
-Never direct the hot water jet towards body parts: danger of burns.
-Do not touch hot surfaces. Use handles and knobs.
-Remove the mains plug from the wall socket to switch off the machine.
-If a malfunction occurs.
-If the machine will not be used for a long time.
-Before cleaning the machine.
-Pull on the plug, not on the power cord.
-Do not touch the mains plug with wet hands.
-Do not use the machine if the mains plug, the power cord or the machine itself is damaged.
-Do not make any modifications to the machine or its power cord.
-Only have repairs carried out by a service center authorized by Philips to avoid a hazard.
-The machine should not be used by children younger than 8 years old.
-This machine can be used by children aged from 8 years and above and by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the machine in a safe way and if they understand the hazards involved.
-Cleaning and user maintenance shall not be made by children unless they are older than 8 and supervised.
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-Keep the machine and its cord out of the reach of children aged less than 8 years.
-Children should be supervised to ensure that they do not play with the machine.
-Never insert fingers or other objects in the coffee grinder.
Caution
-This machine is intended for normal household use only. It is not intended for use in environments such as staff kitchens of shops, offices, farms or other work environments.
-Always put the machine on a flat and stable surface. Keep it in upright position, also during transport.
-Do not place the machine on a hotplate or directly next to a hot oven, heater or similar source of heat.
-Only put roasted coffee beans in the bean hopper. If ground coffee, instant coffee, raw coffee beans or any other substance is put in the coffee bean hopper, it may cause damage to the machine.
-Let the machine cool down before inserting or removing any parts. The heating surfaces may retain residual heat after use.
-Never fill the water tank with warm, hot or sparkling water, as this may cause damage to the water tank and the machine.
-Never use souring pads, abrasive cleaning agents or aggressive liquids such as petrol or acetone to clean the machine. Simply use a soft cloth dampened with water.
-Descale your machine regularly. The machine indicates when descaling is needed. Not doing this will make your appliance stop working properly. In this case repair is not covered under your guarantee.
-Do not keep the machine at temperatures below 0°C.Water left in the heating system may freeze and cause damage.
-Do not leave water in the water tank when the machine is not used over a long period of time. The water can be contaminated. Use fresh water every time you use the machine.
Electromagnetic fields (EMF)
This Philips appliance complies with all applicable standards and regulations regarding exposure to electromagnetic fields.
Machine overview (Fig. 1)
1Control panel
2Steam/ milk clean icon
3Control dial
4Coffee bean icons
5Espresso button (Memo function)
6Cappuccino button (Memo function)
7Hot water icon
8Descaling light
9Warning light
102-cups/memo light
11Water tank empty light
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12On/off button with light
13Hot water/steam wand with protective handle
14Water tank
15Coffee dispensing spout
16Automatic milk frother
17Milk tube connector
18Suction tube
19Top of the milk carafe
20Pin on top of the milk carafe
21Milk carafe
22Drip tray full indicator
23Drip tray cover
24Drip tray
25Coffee grounds container
26Brew group
27Service door
28Grinder adjustment knob
29Ceramic coffee grinder
30Coffee bean container
31Grinding degree adjustment tool
32Lid of coffee bean container
First installation
Installing the machine
1Remove all packaging material from the machine.
2Place the machine on a table or worktop away from the tap, the sink and heat sources.
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Note: Leave at least 15 cm of free space above, behind and on both sides |
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3 Insert the small plug into the socket located on the back of the machine. 4 Insert the plug into the wall socket.
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5 Remove the protective sticker from the drip tray and slide the drip tray into the guiding grooves in the front of the machine.
Note: Make sure the drip tray is fully inserted.
6 Insert the automatic milk frother.
Filling the water tank
1 Turn the automatic milk frother to the left. 2 Remove the water tank from the machine.
3 Rinse the water tank under the tap.
4Fill the water tank with cold tap water up to the MAX indication.
5Slide the water tank back into the machine.
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Filling the coffee bean container
1 Fill the coffee bean container with espresso beans.
Note: Only use espresso beans. Never use ground coffee, unroasted coffee beans or caramelised coffee beans, as this may cause damage to the machine.
2 Put the lid on the coffee bean container.
Heating up the machine
During the initial heat-up process, fresh water flows through the internal circuit to heat up the machine. This takes a few seconds.
1Place a big cup under the hot water/steam wand and the coffee spout. Make sure the control dial points to one of the coffee bean icons.
2Press the on/off button.
3When the warning light flashes quickly, turn the control dial to the hot water icon and wait a few seconds.
- The warning light goes out and some water comes out of the hot water/steam wand or automatic milk frother.
4After a few seconds, when hot water stops coming out of the hot water/steam wand and the warning light flashes slowly, turn the control dial back to the single bean icon.
- The machine is heating up and the on/off button flashes slowly.
- When the machine has heated up, it performs an automatic rinsing cycle to clean the internal circuit with fresh water. Water flows from the coffee spout.
- When the on/off button lights up continuously, the machine is ready for the manual rinsing cycle.
Note:You can stop the automatic rinsing cycle by pressing the espresso or the cappuccino button.
Note:The automatic rinsing cycle also takes place 60 minutes after the appliance switches to standby mode or switches off.
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Installing the Intenza+ water filter
We advise you to install the Intenza+ water filter as this prevents scale build-up in your machine. You can buy the Intenza+ water filter separately. For more details, see chapter ‘Guarantee and support’, section ‘Ordering maintenance products’.
1Remove the small white filter from the water tank and store it in a dry place.
Note: Please keep the small white filter for future use. You will need it for the descaling process.
2Remove the filter from its packaging and immerse it in cold water with the opening pointing upwards. Press the sides of the filter gently to let out
the air bubbles.
3 Turn the knob of the filter to the setting that corresponds to the water hardness of the area you live in.
a Very soft water/ soft water b Hard water (default)
c Very hard water
Note: You can test the water hardness with a water hardness test strip.
4 Place the filter in the empty water tank. Press it down until it cannot move any further.
5 Fill the water tank with fresh water up to the MAX indication and slide it into the machine.
6 Let the machine brew hot water until the water tank is empty (see chapter ‘Using the machine’, section ‘Hot water’).
7 Refill the water tank with fresh water up to the MAX indication and slide it back into the machine.
- The on/off button lights up continuously. The machine is ready for use.
Using the machine
To guarantee perfect espresso, the machine regularly rinses its inner circuit with water. This automatic rinsing cycle takes place 60 minutes after the appliance switches to standby mode or switches off. During the automatic
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rinsing cycle, some of the water flows through the inner circuit directly into the drip tray. Empty the drip tray regularly.
Brewing 1 or 2 cups of espresso
1Make sure the on/off button light lights up continuously and the control dial points to the desired coffee strength bean icon.
2Place 1 or 2 cups under the coffee spout.
3Select the coffee strength by turning the dial to one or two beans. Select 2 beans for a stronger taste.
4Press the espresso button.
Note:You can interrupt the brewing cycle at any time. Press the same button that you pressed to start brewing coffee.
- Press the espresso button once to brew 1 cup of coffee. - Press the espresso button twice to brew 2 cups of coffee.
- When brewing 2 cups of coffee the 2-cup light lights up. The machine grinds the required amount of coffee beans for one cup and then fills both cups half. Then the machine grinds coffee beans for one cup again and fills both cups fully.
Note:When the machine is left in standby mode, it switches off automatically after 60 minutes.
Brewing milkbased beverages
Note: Use cold milk (at a temperature of approximately 5°C/41°F) with a protein content of at least 3% to ensure an optimal frothing result. You can use whole milk, semi-skimmed milk, soy milk and lactose free milk.
Brewing cappuccino
Warning: Danger of burning! Dispensing may be preceded by small jets of hot water. When steam is used, the hot water/steam wand and automatic milk frother could be hot. Only grab the steam wand by its protective handle.
1 Attach the automatic milk frother to the hot water/steam wand.
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2Turn the hot water/steam wand with the automatic milk frother towards the machine until the automatic milk frother touches the machine and is in horizontal position.
3Remove the lid of the milk carafe and pour the milk in the milk carafe. Close the lid of the milk carafe.
4Insert the other end of the suction tube into the milk carafe till the bottom of the milk carafe.
5Place a large cup under the automatic milk frother and the coffee spout.
6Select the coffee strength by turning the dial to one or two beans. Select 2 beans for a stronger taste.
7Press the cappuccino button. The machine dispenses first the milk and then coffee.
- It will take a few seconds before the machine stops dispensing.
Note: If you want to interrupt the brewing cycle press the cappuccino button again.
8The amount of coffee and milk can be customized, see chapter 'Adjusting the machine', section 'Adjusting coffee and milk length'.
9Place a cup under the automatic milk frother. Perform a quick clean dispensing hot water for 3-5 seconds after brewing a cappuccino, see chapter 'Cleaning and maintenance', section 'Quick Clean of the milk system'.
10Remove the milk tube connector from the automatic milk frother.
11Plug the milk connector to the pin on the milk container lid and put the milk container in the fridge.
Note: After dispensing a milk based beverage perform a quick clean of the milk system by dispensing hot water for 5 seconds.
Frothing milk
Warning: Danger of burning! Dispensing may be preceded by small jets of hot water. When steam is used, the hot water/steam wand and automatic milk frother could be hot. Only grab the steam wand by its protective handle.
1Follow steps 1 to 5 from 'Brewing cappuccino' and turn the dial to the steam/milk clean icon to froth milk.
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2Turn the control dial to one or two coffee beans icon to stop frothing milk.
Hot water
Warning: Danger of scalding! Dispensing may be preceded by small jets of hot water. Use the appropriate protective handle only.
1Make sure the on/off button lights up continuously. If the on/off button flashes slowly, the machine is heating up.
2Remove the automatic milk frother. Keep the protective handle on the hot water/steam wand.
3 Place a cup under the hot water/steam wand.
4Turn the control dial to the hot water icon.
- Water comes out of the hot water/steam wand.
5Turn the control dial back to one of the coffee bean icons when the cup contains the preferred amount of hot water.
Adjusting the machine
You can adjust the grinding degree and coffee volume to obtain coffee that is perfectly customised to your taste.
Adjusting the grinding degree
You can adjust the grinding degree of the machine.The ceramic coffee grinder guarantees accurate and perfect grinding and coarseness for every
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cup of coffee. It ensures full aroma preservation, delivering the perfect taste |
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in every cup. |
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- Press the grinding degree adjustment knob firmly and then turn it one |
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notch at a time. |
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- There are 5 different grinding degree settings you can choose from.The |
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smaller the dot, the stronger the coffee. |
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- The difference becomes noticeable after you have brewed 2-3 cups f |
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coffee at the new setting. |
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Warning: Do not turn the grinding degree adjustment knob more than one notch at a time to prevent damage to the grinder.
Adjusting the coffee volume with the MEMO function
You can adjust the coffee volume to your taste and the size of your cups.
The espresso button can be programmed.
1Place one cup under the coffee dispensing spout.
2Press and hold the espresso button. Release the button when the machine starts to grind coffee beans.
- The 2-cups light and the on/off button flash slowly.
3Press the espresso button when the cup contains the desired amount of coffee.
The machine automatically saves the new setting.
Adjusting the cappuccino volume with the MEMO function
You can adjust the coffee volume to your taste and the size of your cups.
The cappuccino button can be programmed.
1Place a cup under the coffee dispensing spout.
2Press and hold the cappuccino button. Release the button when the machine starts to grind coffee beans.
- The 2-cup light and the on/off button flash slowly.
3Press the cappuccino button again when the cup contains the desired amount of milk.
The machine automatically saves the new setting.
Cleaning and maintenance
Regular cleaning and descaling prolongs the lifetime of your machine and ensures optimum quality and taste of your coffee.
Warning: Never use scouring pads, abrasive cleaning agents or aggressive liquids to clean the machine.
Warning: Always unplug the machine and let it cool down before you clean it.
Note: None of the detachable parts are dishwasher-proof. Rinse them under the tap.
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Quick clean of the milk system
Note: After brewing a cappuccino perform a quick clean of the milk system.
1Place a cup under the automatic milk frother.
2Turn the control dial to the hot water icon.
3Dispense HOT WATER for 5 seconds
4Turn the control dial to one of the coffee bean icons to stop hot water dispensing.
Cleaning the automatic milk frother (daily)
1Place a cup under the automatic milk frother.
2Insert the suction tube into a cup filled with fresh water.
3Turn the control dial to the steam/milk clean icon.
4Dispense hot water for 5 seconds.
5Turn the control dial to one of the coffee beans to stop hot water dispensing.
Full milk carafe cleaning with milk circuit cleaner (monthly)
Monthly cleaning of the automatic milk frother
Monthly cleaning of the automatic milk frother consists of two cleaning cycles carried out in sequence: the first cycle requires the use of Saeco milk circuit cleaner dissolved in water and the second cycle uses only water to rinse the circuit.
Caution: If the machine has been recently used, the steam tube and the automatic milk frother could be hot.
Note: Before you start the procedure, make sure that the water tank is filled up to the MAX level.
Cleaning cycle with milk circuit cleaner and water.
1 Pour the content of a Saeco milk circuit cleaner sachet into the milk carafe and fill the milk carafe with water up to the MAX level. Close the lid of the milk carafe.
2 Insert the other end of the suction tube into the milk carafe till the bottom of the milk carafe.
3 Place a large container under the milk dispensing spout. 4 Turn the control dial to the steam/milk clean icon.
- The machine dispenses the cleaning solution through the milk dispensing spout.
5Let the machine dispense water until the water tank empty light lights up.
6Detach the suction tube from the machine. Rinse the milk carafe thoroughly and fill it with fresh water up to the MAX level.
7Repeat steps 3 to 6.
Cleaning the parts of the automatic milk frother
The automatic milk frother comprises four parts that must be disassembled:
1 2 
3 
4
5
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2 |
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1Suction tube
2Milk frother lid
3Rubber ring
4Milk frother
5Rubber cover
How to clean the automatic milk frother
1Remove the automatic milk frother from the steam tube.
Caution: If the machine has been recently used, the steam tube and the automatic milk frother could be hot.
2Remove the suction tube from the milk frother lid.
3 Remove the rubber ring from the automatic milk frother.
4To detach the automatic milk frother, press the sides (1) and remove it by pulling it out while making slight lateral movements (2).
5Remove the rubber lid from the milk frother.
6Rinse the components with lukewarm water.
Note: You can also clean these components in the dishwasher.
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7 To reassemble, press in the middle to attach the rubber lid to the milk frother and make sure it is in place.
8 Attach the automatic milk frother to the milk frother lid. When the two parts lock into place, you hear a click.
9 Insert the suction tube into the automatic milk frother.
10 Place the rubber ring back onto the automatic milk frother.
11 Attach the automatic milk frother back to the hot water/steam wand.
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Cleaning the brew group
Warning: Do not clean the brew group in the dishwasher and do not use washing-up liquid or a cleaning agent to clean it.
Clean the brew group once a week.
1 Switch off the machine and unplug it.
2 Remove the coffee grounds container from the machine.
3 Open the service door.
4 Press the PUSH button and pull at the grip of the brew group to remove it from the machine.
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5 Clean the coffee exit duct thoroughly with a spoon handle or another round-tipped kitchen utensil.
6 Clean the inside of the machine with a damp cloth.
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7 Rinse the outside of the brew group under a lukewarm tap.
Warning: Never use any washing-up liquid or other cleaning agent to clean the brewing unit.
Warning: Do not dry the brew group with a cloth to prevent fibers from collecting inside the brewing unit.After rinsing, just shake excess water off the brewing unit or let it air-dry.
8 Before you slide the brew group back into the machine, make sure the two reference signs on the side match. If they do not match, perform the following step:
- Make sure the lever is in contact with the base of the brew group. 9 Make sure the locking hook of the brew group is in the correct position.
- To position the hook correctly, push it upwards until it is in uppermost position.
Note:The hook is not correctly positioned if it is still in bottommost position.
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10 Slide the brew group back into the machine along the guiding rails on the sides until it clicks into position.
Warning: Do not press the PUSH button.
11 Close the service door.
12 Slide the coffee grounds container back into the machine.
Lubrication
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For optimal performance of the machine you have to lubricate the brew |
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group. See table below for the lubrication frequency. For support visit our |
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website: www.philips.com/support. |
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Type of usage |
Nr of daily products |
Lubrication frequency |
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Low |
1-5 |
Every 4 months |
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Normal |
6-10 |
Every 2 months |
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Heavy |
>10 |
Monthly |
1Switch off the machine and unplug it.
2Remove the brew group and rinse it under a lukewarm tap as described in section 'Weekly cleaning of the brew group'.
3 Apply a thin layer of grease around the shaft in the bottom of the brew group.
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4 Apply a thin layer of grease to the rails on both sides (see figure).
5 Insert the brew group as described in section 'Weekly cleaning of the brew group'.
You can use the grease tube multiple times.
Descaling the machine
Scale builds up inside the machine during use. It is essential to descale the machine when the orange descaling light lights up continuously. Only use the special Philips Saeco descaling solution to descale the machine. The Philips Saeco descaling solution is designed to ensure optimal performance of the machine. You can buy the Philips Saeco descaling solution in the online shop at www.shop.philips.com/service.
Note:The use of other descaling products may cause damage to the machine and leave residues in the water.
Warning: Never drink the water with descaling mixture that you pour into the water tank or any water with residues that comes out of the machine during the descaling procedure.
Note: For more on-line support please visit our dedicated descaling page:
www.philips.com/descale.
Descaling procedure
The descaling procedure lasts approximately 30 minutes and consists of a descaling cycle and a rinsing cycle.
Preparation
1Switch off the machine.
Warning: If you do not switch off the machine, you cannot enter the descaling
2Empty the drip tray and place it back. Remove the automatic milk frother (if present).
3Empty the water tank and remove the Intenza+ water filter (if present). Pour the entire bottle of the Philips/Saeco descaling solution into the water tank.
4Add water to the descaling solution in the water tank up to the MAX indication.
5Make sure the control dial is set to the coffee bean icon.
6Place a bowl under the hot water/steam wand and coffee dispensing spout.
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Descaling cycle
1Press the espresso button and cappuccino button simultaneously for approximately 5 seconds.
- The orange descaling light flashes slowly during the entire descaling cycle.
5 SEC
2Turn the control dial to the hot water icon and brew hot water. Let hot water flow out of the hot water/steam wand for 10 seconds.
3 Turn the control dial back to the single bean icon.Wait approximately 1 minute to let the descaling solution act.
4 Press the espresso button to brew a cup of espresso.Wait approximately 1 minute to let the descaling solution act.
Note: During the descaling process, the coffee grinding function does not work.If you press the espresso button, only water will flow out of the machine.
5Repeat steps 2 to 4 until the ‘water tank empty’ light lights up continuously.
Rinsing cycle
1Remove the water tank from the machine and rinse it.
2Fill the water tank with fresh tap water up to the MAX indication and slide the water tank back into the machine.
3Empty the big cup and place it back onto the drip tray under the hot water/steam wand.
4Press the espresso button and brew a cup of espresso. Repeat this twice.
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5Turn the control dial to the hot water icon.
6Let hot water flow out of the hot water/steam wand until the ‘water tank
empty’ light lights up continuously.
Note: If you want to interrupt the water flow, turn the control dial back to the coffee bean icon.To restart the water flow, turn it back to the hot water icon.
7 Remove the drip tray, rinse it and place it back. 8 Reattach the automatic milk frother.
9Remove the water tank and rinse it.
10Reinstall the Intenza+ water filter (if present).
11Fill the water tank with fresh tap water up to the MAX indication and slide the water tank back into the machine.
12Press the on/off button to switch off the machine.
When you switch the machine back on, it is ready for use again.
Interruption of the descaling process
If the machine gets stuck in the descaling procedure, you can press the on/off button.This allows you to complete the descaling procedure. Follow the steps below to make sure your machine is ready to brew coffee again.
1Press the espresso button and cappuccino button simultaneously for approximately 5 seconds.
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Remove the drip tray, rinse it and place it back. |
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Remove the water tank and rinse it. |
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Fill the water tank with fresh tap water up to the MAX indication and slide |
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the water tank back into the machine. |
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Press the espresso button and brew a cup of espresso. Repeat this twice. |
5 SEC |
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Turn the control dial to the hot water icon. Let hot water flow out of the |
hot water/steam wand until the water tank empty light lights up continuously.
7Remove the drip tray, rinse it and place it back.
8Reattach the automatic milk frother.
9Remove the water tank and rinse it.
10Reinstall the Intenza+ water filter (if present).
11Fill the water tank with fresh tap water up to the MAX indication and slide the water tank back into the machine.
12Press the on/off button to switch off the machine.
When you switch the machine back on, it is ready for use again.
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Meaning of light signals
-The on/off button light lights up continuously. The machine is ready for use.
-The on/off button flashes slowly. The machine is warming up or performing a procedure.
-The on/off button flashes quickly. The machine is overheated. Brew a cup of hot water to cool down the machine.
-The descaling and on/off button lights light up continuously. You have to descale the machine. Follow the instructions in chapter ‘Descaling the
machine’.
- The descaling light flashes slowly. The machine is in the descaling cycle.
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- The 2-cup and on/off button lights flash slowly. The machine is programming the amount of coffee to brew. Follow the instructions in chapter ‘Using the machine’, section ‘Adjusting the coffee volume’.
-The 2-cup light lights up continuously and the on/off button flashes slowly. The machine is brewing two cups of coffee.
-The water tank empty light lights up continuously.The water level is low. Fill the water tank with fresh water up to the MAX level.
-The warning light lights up continuously and the on/off button light goes out. The coffee grounds container is full. Empty the coffee grounds
container while the machine is on. Make sure that the warning light flashes before you reinsert the coffee grounds container.
-The warning and on/off button lights light up continuously. The coffee bean container is empty. Refill the coffee bean container.
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- The warning light flashes quickly. There is no water in the internal circuit. Turn the control dial to the hot water icon and let hot water come out of the machine until the water flows continuously. See chapter ‘Preparing for use’ section ‘Heating up the machine’. Follow steps 3 and 4.
-The warning light flashes slowly. The brewing unit is not correctly inserted, the coffee grounds container is not inserted, the service door is
open or the control dial is not in the correct position. Make sure the brewing unit and coffee grounds container are inserted correctly, the service door is closed and the control dial is in the correct position. If you cannot take out the brewing unit or place it back, switch the machine off and back on again.
-All the lights flash slowly and simultaneously. The machine is out of order. Switch off the machine for 30 seconds, then switch it back on.Try
this two or three times. If the machine does not reset, contact the Philips Consumer Care Centre.
Troubleshooting
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This chapter summarises the most common problems you could encounter |
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with the machine. If you are unable to solve the problem with the |
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information below, visit www.philips.com/support for a list of frequently |
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asked questions or contact the Philips Consumer Care Centre in your |
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country. |
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Problem |
Cause |
Solution |
There is water under the machine.
The drip tray is too full and overflowed.
Empty the drip tray when the drip tray full indicator pops up through the drip tray. Always empty the drip tray before you start descaling the machine.
The machine is not |
Place the machine on a horizontal |
placed on a horizontal |
surface so that the drip tray full indicator |
surface. |
works properly. |
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The machine does not switch on. The machine is |
Make sure the small plug is inserted into |
disconnected. |
the socket. Plug in and switch on the |
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machine. |
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28 English
The machine is stuck in the |
The descaling process |
Press the on/off button. You can restart |
descaling procedure. |
has been interrupted or |
the descaling procedure or follow the |
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proceeded in an |
instructions in chapter ‘Descaling the |
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incorrect order. |
machine’, section ‘Interruption of the |
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descaling process'. |
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The coffee is not hot enough. |
The cups you use are |
Preheat the cups by rinsing them with |
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cold. |
hot water. |
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You added milk. |
Whether the milk you add is warm or |
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cold, it will always decrease the |
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temperature of the coffee to some |
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extent. |
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The coffee temperature |
The machine has not |
Descale the machine. |
decreases over time. |
been descaled in time. |
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No hot water or steam comes |
The hot water/steam |
Check if the hole of the hot water/steam |
out of the hot water/steam |
wand is clogged. |
wand is clogged. If so, clean the hole |
wand. |
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with a pin. |
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The automatic milk |
Clean the automatic milk frother. |
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frother may be dirty. |
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Replace the water filter |
Remove the water filter en try again to |
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(if present). |
dispense hot water. If this works replace |
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the water filter. |
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The coffee has too little crema |
The grinder is set to a |
Adjust the grinder to a finer setting. |
or is watery. |
coarse setting. |
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The coffee blend is not |
Try another coffee blend. |
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the correct one. |
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The machine is |
Brew a few cups of coffee. |
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performing its self- |
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adjustment. |
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The brew group is dirty. |
Clean the brew group. |
The brew group cannot be removed.
The brew group is not positioned correctly.
Close the maintenance door. Switch the machine off and back on again. Wait for the machine ready screen to appear and then remove the brew group.
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The coffee grounds |
Remove the coffee grounds container |
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container is not |
before removing the brew group. |
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removed. |
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The machine is still in the |
You cannot remove the brew group |
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descaling process. |
when the descaling process is active. |
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First complete the descaling process |
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and then remove the brew group. |
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The brew group cannot be |
The brew group is not in |
The brew group was not put in rest |
inserted. |
the correct position. |
position before it was placed back. |
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Make sure that the lever is in contact |
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with the base of the brew group and |
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that the hook of the brew group is in the |
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correct position. |
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