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Super automatic
espresso machine
3100 series
EP3519, EP3510
4219.460.3770.1 PHILIPS3100 CMF_FRONT-BACK_A5_WE.indd 1 22-11-16 12:19
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HOT WATER
AROMA STRENGTH
ESPRESSO
COFFEE
STEAM
MENU
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English
Contents
Machine overview_________________________________________________________________ 5
Introduction ______________________________________________________________________ 5
First installation___________________________________________________________________ 6
AquaClean filter __________________________________________________________________ 6
Activating the AquaClean filter_______________________________________________________ 6
Replacing the AquaClean filter_______________________________________________________ 7
Replacing the AquaClean filter after 8 filters were used__________________________________ 8
Measuring the water hardness_______________________________________________________ 8
Control panel and display___________________________________________________________ 9
One-touch beverage buttons________________________________________________________ 9
Navigation buttons________________________________________________________________ 9
MENU button ____________________________________________________________________ 9
AROMA STRENGTH button _________________________________________________________ 9
Brewing coffee____________________________________________________________________ 10
Brewing coffee with beans__________________________________________________________ 10
Brewing coffee with pre-ground coffee________________________________________________ 10
Frothing milk_____________________________________________________________________ 10
Hot water ________________________________________________________________________ 11
Adjusting volume and taste_________________________________________________________ 11
Adjusting coffee volume____________________________________________________________ 11
Adjusting coffee strength___________________________________________________________ 12
Adjusting grinder settings___________________________________________________________ 12
Cleaning and maintenance__________________________________________________________ 13
Cleaning table ____________________________________________________________________ 13
Cleaning the brew group____________________________________________________________ 14
Cleaning the brew group under the tap________________________________________________ 14
Cleaning the brew group with coffee oil remover tablets__________________________________ 14
Reinserting the brew group__________________________________________________________ 15
Lubrication_______________________________________________________________________ 16
Cleaning the classic milk frother______________________________________________________ 17
After the last usage of the day _______________________________________________________ 17
Descaling procedure_______________________________________________________________ 17
What to do if the descaling procedure is interrupted_____________________________________ 18
Warning icons and error codes_______________________________________________________ 19
Meaning of the warning icons________________________________________________________ 19
Meaning of the error codes__________________________________________________________ 19
Troubleshooting___________________________________________________________________ 20
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English
Machine overview
User interface 18 Drip tray
1
2 ESPRESSO button 19 Cord
3 COFFEE button 20 Grind setting knob
4 AROMA STRENGTH button 21 Cover of bean hopper
5 Standby button 22 Bean hopper
6 STEAM button 23 Brew group
7 HOT WATER button 24 Inside of service door with contact information
8 MENU button 25 Coffee exit duct
9 Classic milk frother 26 Coffee residues drawer
10 Adjustable coffee dispensing spout 27 Coffee grounds container
11 Lid of water tank 28 Drip tray cover
12 Lid of bean hopper 29 Water tank
13 Lid of pre-ground coffee compartment 30 AquaClean filter
14 Main switch 31 Water hardness test strip
15 Socket for cord 32 Grease tube with application tip and cap
16 Service door 33 Cleaning brush
17 'Drip tray full' indicator 34 Measuring scoop
5
Introduction
Congratulations on your purchase of a Philips full-automatic coffee
machine! To fully benefit from the support that Philips offers, please register
your product at www.philips.com/coffee-care.
Read the separate safety booklet carefully before you use the machine for
the first time and save it for future reference.
To help you get the best out of your coffee machine, Philips offers full
support in 4 different ways:
-
The separate quick start guide for first installation and first use.
-
This user manual for more detailed information on how to use the
machine, how to keep it clean, how to descale it and how to solve
problems.
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This is the QR code. Scan this code to access instruction videos on how
to brew the best coffees, how to clean the machine and for a list of
frequently asked questions. (www.philips.com/coffee-care)
-
The separate booklet with important safety information.
First installation
For first installation, follow the instructions on the separate quick start guide.
Note: This machine has been tested with coffee. Although it has been
carefully cleaned, there may be some coffee residues left. We guarantee,
however, that the machine is absolutely new.
Note: You can install the AquaClean filter during the first installation
procedure (see separate quick start guide). If you skip installation of the
AquaClean filter at first use, you can install it later by entering the menu (see
'Activating the AquaClean filter').
AquaClean filter
The AquaClean filter is designed to reduce limescale deposits in your coffee
machine and provide filtered water to preserve the aroma and flavor of each
cup of coffee. If you use a series of 8 AquaClean filters as indicated in this
user manual, you don't have to descale your machine for up to 5000 cups.
Note: Your machine has to be completely limescale-free before you start to
use the AquaClean filter. If you did not activate the filter during first
installation, you need to descale the machine before you activate the filter.
Activating the AquaClean filter
Note: Always confirm activation of the AquaClean filter in the machine menu
as described below. You also need to do this after replacing the AquaClean
filter. By activating the AquaClean filter in the machine menu, the machine
monitors the number of filters used. When the filter has been replaced 8
times, the machine reminds you to descale it.
1 For instructions on how to place the AquaClean filter in the water tank,
see the separate quick start guide.
Note: Shake the AquaClean filter for about 5 seconds, immerse it upside
down in a jug with cold water and wait until no more air bubbles come
out.
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FILTER
0 / 8
AQUA CLEAN
0 / 8
ON
OFF
FILTER
1 / 8
AQUA CLEAN
FILTER
1 / 8
AQUA CLEAN
FILTER
0%
NEW?
AQUA CLEAN
English
2 Press the MENU button, select MENU and press the OK button to
confirm. Scroll to AQUACLEAN FILTER. Press the OK button to confirm.
-
The display shows the number of AquaClean filters that have been
installed previously from 0 to 8 filters.
3 Select ON on the display, press the OK button to confirm.
4 The display automatically updates the number of filters used.
-
Then the 'machine ready' screen appears with the AquaClean 100%
icon to indicate that the filter has been installed.
5 Dispense 2 cups of hot water (0.5 l) to complete the activation. Discard
this water.
7
Replacing the AquaClean filter
Note: Replace the AquaClean filter as soon as the capacity has dropped to
0% and the filter icon flashes quickly. Replace the AquaClean filter at least
every 3 months, even if the machine has not yet indicated that replacement
is required.
Tip: We advise you to buy a new filter when the capacity has dropped to
10% and the filter icon starts flashing slowly. This ensures that you can
replace the filter when the capacity has dropped to 0%.
1 Take out the AquaClean filter and replace it by a new AquaClean filter
(also see the separate quick start guide).
2 Press the MENU button, scroll to AQUACLEAN FILTER and press the OK
button to confirm.
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The display asks if you want to activate a new filter.
3 Press the OK button to confirm.
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FILTER
2 / 8
AQUA CLEAN
DESCALE BEFORE
ACTIVATING FILTER
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English
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The display automatically updates the number of filters used.
4 Dispense 2 cups of hot water (0.5 l) to complete the activation. Discard
this water.
Replacing the AquaClean filter after 8 filters were used
1 When the filter icon starts flashing on the display, press the MENU
button, scroll to AQUACLEAN FILTER and press the OK button to confirm.
-
The display tells you that you need to descale the machine before
activating the new filter.
2 Press the OK button to start the descaling procedure.
-
Press the escape button several times to leave the filter menu if you
do not want to descale right away.
3 At the end of the descaling procedure, the display asks you if you want
to install the AquaClean filter.
-
Follow the steps in 'Replacing the AquaClean filter'.
Measuring the water hardness
Note: If you have installed the AquaClean filter, you do not need to set the
water hardness.
To be able to adjust the machine settings to the water in your region, please
measure the water hardness with the water hardness test strip supplied. The
default water hardness of the machine is set to the highest level (4). If the
measured water hardness is different, adjust the setting in the machine
menu.
1 Immerse the water hardness test strip (supplied with the machine) in tap
water for 1 second.
2 Remove the water hardness test strip and and wait for 1 minute.
3 Check how many squares have turned red and check the water hardness
in the table below.
number of red squares
4 Press the MENU button, select menu and scroll to select water hardness.
value to be set water hardness
1 very soft water
2 soft water
3 hard water
4 very hard water
Select the preferred water hardness setting and press the OK button to
confirm.
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Control panel and display
MEMO
ESPRESSO
STEAM
AROMA STRENGTH
MENU
This espresso machine has a self-explaining display for easy use. Read the
sections below for a quick explanation of the buttons.
One-touch beverage buttons
Use the one-touch beverage buttons to quickly prepare one of the preset
beverages: ESPRESSO, COFFEE, STEAM and HOT WATER.
Navigation buttons
Some of the one-touch beverage buttons have a double function; use these
buttons to navigate through the menu.
English
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ESPRESSO button = Escape
button: press this button to return
to the main menu.
AROMA STRENGTH button = OK
button: press this button to select,
confirm or stop a function.
MENU button
Use the MENU button to change the following settings:
-
Coffee temperature
-
Stand-by time: this is the time after which the machine goes into standby
mode.
-
Display contrast
-
Water hardness: to be able to adjust the machine settings to the water in
your region, please measure the water hardness.
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To activate the AquaClean filter
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To start descaling
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To restore to the factory settings
AROMA STRENGTH button
Use the AROMA STRENGTH button to adjust the coffee strength or to brew
pre-ground coffee.
STEAM button = Up button: press
this button to scroll up through the
display.
MENU button = Down button:
press this button to scroll down
through the display menu.
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English
Brewing coffee
Brewing coffee with beans
Caution: Only use espresso beans. Never put ground coffee, unroasted
coffee beans or caramelized coffee beans in the bean hopper, as this may
cause damage to the machine.
To brew coffee, follow the instructions on the separate quick start guide.
To brew two cups of espresso, press the ESPRESSO button twice. The
machine automatically carries out two grinding cycles in sequence.
Note: Using the cover of the bean hopper helps to keep the beans fresh.
Brewing coffee with pre-ground coffee
When you brew coffee with pre-ground coffee, use the measuring scoop
supplied to put the correct dose in the pre-ground coffee compartment.
1 Open the lid of the pre-ground coffee compartment.
2 Pour one measuring scoop of pre-ground coffee into the pre-ground
coffee compartment and close the lid.
Caution: Do not put any other substance than pre-ground coffee in the
pre-ground coffee compartment, as this may damage the machine.
3 Place a cup under the coffee dispensing spout.
4 Press the AROMA STRENGTH button and select the pre-ground coffee
brewing function.
5 Press the ESPRESSO button.
The machine automatically starts brewing the selected beverage.
Note: With pre-ground coffee you can only brew one coffee at a time.
Frothing milk
Warning: Danger of scalding! Dispensing may be preceded by
small jets of hot water. Use the appropriate protective handle
only.
Note: Use cold milk (at a temperature of approximately 5°C/41°F) with a
protein content of at least 3% to ensure an optimal frothing result. You can
use whole milk or semi-skimmed milk. It is also possible to use skimmed
milk, soy milk and lactose-free milk.
Note: We advise you to rinse the water circuit before use. Press the
STEAM/WATER button to dispense steam for a few seconds.
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Hot water
English
1 Fill 1/3 of a jug with cold milk.
2 Insert the classic milk frother into the milk.
3 Press the STEAM button.
-
The machine starts dispensing steam.
4 Froth the milk by gently swirling the jug and moving it up and down.
5 Press the OK button to stop frothing.
Warning: Danger of scalding! Dispensing may be preceded by
small jets of hot water. Use the appropriate protective handle
only.
1 Place a jug under the classic milk frother.
2 Press the HOT WATER button.
-
The machine starts dispensing water.
3 To stop dispensing hot water, press the OK button.
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Adjusting volume and taste
Adjusting coffee volume
You can adjust the volume of the beverage brewed according to your taste
and to the size of the cups.
1 To adjust the espresso volume, press and hold the ESPRESSO button
until the display shows the MEMO icon.
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1
2
3
4
5
1
2
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The machine enters the programming phase and starts to brew the
selected beverage.
2 Press the OK button when the cup contains the desired amount of
espresso.
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The tick on the display shows that the button is programmed: every
time it is pressed, the machine brews the set espresso volume.
Note: To set the volume of coffee, follow the same procedure: press and
hold the button of the beverage until the MEMO icons appears on the
display and press the OK button when the cup contains the desired amount.
Adjusting coffee strength
To change the coffee strength, press the AROMA STRENGTH button. Each
time you press the AROMA STRENGTH button, the aroma strength changes
by one degree. The display shows the chosen strength, which is only saved
if you brew a coffee.
1 Very mild
2 Mild
3 Regular
4 Strong
5 Very strong
Note: After adjusting the coffee strength, the display shows the main menu
again and saves the chosen aroma strength when you brew a coffee.
Adjusting grinder settings
You can adjust the grinder settings by using the grind setting knob inside the
bean container.
Note: You can only adjust the grind settings when the machine is grinding
coffee beans.
Caution: Do not turn the grind setting knob more than one notch at a time to
prevent damage to the grinder.
1 Place a cup under the coffee dispensing spout.
2 Open the lid of the bean hopper.
3 Press the ESPRESSO button.
4 When the grinder starts grinding, press down the grind setting knob and
turn it to the left or right.
-
There are 5 different grind settings you can choose from. The lower the
setting, the stronger the coffee.
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Cleaning and maintenance
Note: Consult the table below for when and how to clean all detachable
parts of the machine. For more detailed information on how to clean the
brew group and how to descale the machine, read the corresponding
chapters below and visit the dedicated website www.philips.com/coffeecare.
Cleaning table
Part description
Brew group Weekly Remove the brew group and clean it under the tap
Classic milk frother After the last usage of
Drip tray As soon as the red
Coffee grounds
container
Water tank When it suits you Clean it under the tap.
Pre-ground coffee
compartment/coffee
exit duct
When to clean How to clean
(see 'Cleaning the brew group under the tap').
Depending on the
type of usage
Monthly Clean the brew group with Philips/Saeco coffee oil
the day
'drip tray full' indicator
pops up through the
drip tray.
When it suits you Empty the coffee grounds container and clean it
Weekly Clean the top part with a spoon handle as shown
Lubricate the brew group (see 'Lubrication').
remover tablets. (see 'Cleaning the brew group with
coffee oil remover tablets')
Rinse with fresh water and clean the steam wand with
a wet cloth (see 'After the last usage of the day ').
Empty the drip tray and clean it under the tap.
under the tap. Make sure the machine is switched on
while you empty and clean the coffee grounds
container.
below.
13
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1
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Cleaning the brew group
Note: Scan the QR code or visit www.philips.com/coffee-care for support
videos on how to remove and clean the brew group.
Caution: Do not clean the brew group in the dishwasher and do not use
washing-up liquid or a cleaning agent to clean it. This may cause the brew
group to malfunction and may have a negative effect on the coffee taste.
Cleaning the brew group under the tap
1 Switch off the machine and unplug it.
2 Remove the drip tray with the coffee grounds container.
3 Open the service door.
4 Press the PUSH button (1) and pull at the grip of the brew group to
remove it from the machine (2).
5 Rinse the brew group thoroughly with lukewarm water. Clean the upper
filter carefully.
6 Let the brew group air-dry.
Note: Do not dry the brew group with a cloth to prevent fibers from
collecting inside the brew group.
Cleaning the brew group with coffee oil remover tablets
Caution: Only use Philips/Saeco coffee oil remover tablets for cleaning.
They do not have a descaling function.
1 Place a container under the coffee dispensing spout.
2 Press the AROMA STRENGTH button and select pre-ground coffee.
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English
3 Put a coffee oil remover tablet in the pre-ground coffee compartment.
4 Press the CLASSIC COFFEE button. The machine dispenses water from
the coffee dispensing spout.
5 When the progress bar has reached the middle, set the main switch on
the back of the machine to OFF.
6 Let the coffee oil remover solution act for approximately 15 minutes.
7 Set the main switch to ON. Press the standby button.
8 Wait until the machine performs an automatic rinsing cycle.
9 Perform the 'Weekly cleaning of the brew group' procedure.
10 Remove the drip tray with the coffee grounds container and empty them.
Then place them back into the machine.
11 Press the AROMA STRENGTH button and select pre-ground coffee.
12 Press the CLASSIC COFFEE button. The machine dispenses water from
the coffee dispensing spout.
13 Repeat steps 11 and 12 twice. Discard the dispensed water.
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Reinserting the brew group
1 Before you slide the brew group back into the machine, make sure the
two yellow reference signs on the side match. If they do not match,
perform the following step:
-
Make sure the lever is in contact with the base of the brew group.
2 Make sure that the yellow locking hook of the brew group is in the correct
position.
-
To position the hook correctly, push it upwards until it is in uppermost
position.
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The hook is not positioned correctly if it is still in bottommost position.
3 Slide the brew group back into the machine along the guiding rails on the
sides until it locks into position with a click.
Caution: Do not press the PUSH button.
4 Close the service door.
Lubrication
For optimal performance of the machine, you have to lubricate the brew
group. See table below for the lubrication frequency. For support videos visit
our website: www.philips.com/coffee-care.
Usage frequency
Low 1-5 Every 4 months
Normal 6-10 Every 2 months
Heavy >10 Every month
Nr of beverages brewed daily Lubrication frequency
1 Switch off the appliance and unplug it.
2 Remove the brew group and rinse it under a lukewarm tap (see 'Cleaning
the brew group under the tap'). Then let it air-dry.
3 Apply a thin layer of grease around the shaft in the bottom of the brew
group.
4 Apply a thin layer of grease to the rails on both sides (see figure).
5 Reinsert the brew group (see 'Reinserting the brew group').
You can use the grease tube multiple times.
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Cleaning the classic milk frother
START
CALC
CLEAN
REMOVE
FILTER
After the last usage of the day
1 Remove the classic milk frother from the steam wand and rinse it with
fresh water.
2 Clean the steam wand with a wet cloth.
3 Reassemble all the classic milk frother parts.
Descaling procedure
When the display shows START CALC CLEAN, you need to descale the
machine. If you do not descale the machine when this message appears on
the display, the machine will eventually stop working properly. In that case,
repairs are not covered by the warranty.
Only use Philips/Saeco descaling solution to descale the machine. The use
of other products may damage the machine and leave residues in the water.
You can buy descaling solution in the online shop at
www.philips.com/coffee-care.
The descaling procedure lasts 30 minutes and consists of a descaling cycle
and a rinsing cycle. You can pause the descaling or rinsing cycle by pressing
the escape button. To continue the descaling or rinsing cycle, press the OK
button.
Note: Do not remove the brew group during the descaling procedure.
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Warning: Do not drink the descaling solution or the water
dispensed during the descaling procedure.
1 Remove the drip tray and the coffee grounds container, empty and clean
them and put them back into place.
2 Remove the classic milk frother from the steam wand.
3 Place a large container (1.5 l) under the coffee dispensing spout.
4 When the display shows START CALC CLEAN, press the OK button to
start the descaling procedure.
-
The display reminds you that you have to remove the AquaClean
filter.
Note: You can press the escape button if you want to start the descaling
procedure later. To perform the descaling procedure later, press the
MENU button, select MENU and scroll to select DESCALING. Press OK to
confirm.
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M
AX
CALC
CLEAN
CALC
CLEAN
1
2
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5 Pour the descaling solution into the water tank. Fill the water tank with
fresh water up to the CALC CLEAN level indication. Place the water tank
back into the machine. Press the OK button to confirm.
-
The first phase of the descaling procedure starts. The machine starts
dispensing the descaling solution at intervals.
-
The display shows the descaling icon, the phase indication and the
duration. This first phase takes 20 minutes.
6 Let the machine dispense the descaling solution until the water tank is
empty.
7 Remove the water tank and rinse it.
8 Fill the water tank with fresh water up to the CALC CLEAN level
indication. Place the water tank back into the machine.
9 Remove and empty the container and place it back under the coffee
dispensing spout. Press OK to confirm.
10 The second phase of the descaling procedure starts, which is the rinsing
cycle. This phase takes 3 minutes. The display shows the rinsing icon and
the duration of the phase.
Note: If the water tank is not filled up to the CALC CLEAN level, the
machine may require another rinsing cycle.
11 Wait until the machine stops dispensing water. The descaling procedure
is finished when the tick appears on the display.
12 Press the OK button to exit the descaling cycle. The machine starts
heating up and performs the automatic rinsing cycle.
13 Remove and empty the container.
14 Clean the brew group by performing the 'Weekly brew group cleaning'
cycle.
15 Install a new AquaClean filter in the water tank.
Tip: Using the AquaClean filter reduces the need for descaling!
16 Reinsert the classic milk frother.
What to do if the descaling procedure is interrupted
If the machine gets stuck during descaling, you can exit the descaling
procedure by pressing the standby button. If this occurs, or in case of a
power failure or accidental disconnection of the cord, do the following:
1 Empty and rinse the water tank thoroughly.
2 Fill the water tank with fresh water up to the CALC CLEAN level indication
and switch the machine back on. The machine will heat up and perform
an automatic rinsing cycle.
3 Before brewing any beverages, perform a manual rinsing cycle. To
perform a manual rinsing cycle, first dispense half a water tank of hot
water and then brew 2 cups of pre-ground coffee without adding ground
coffee (see 'Brewing coffee with pre-ground coffee').
Note: If the descaling procedure was not completed, the machine will
require another descaling procedure as soon as possible.
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Warning icons and error codes
ADD WATER
ADD COFFEE
10
xx
Meaning of the warning icons
Fill the water tank with fresh
water to the MAX level
indication.
English
The brew group is blocked by
coffee powder. Clean the brew
group.
19
The bean hopper is empty.
Put new coffee beans in the
bean hopper.
The brew group is not in the
machine or it is not inserted
correctly. Insert the brew
group.
The coffee grounds container
is full. Make sure the machine
is switched on. Then remove
and empty the coffee
grounds container.
If the display shows an error
code, check section 'Meaning
of the error codes' to see
what the code on the display
means and what you can do.
The machine cannot be used
when this icon is on the
display.
Meaning of the error codes
Below you find a list of the error codes showing problems that you can solve
yourself. Support videos are available on www.philips.com/coffee-support.
If another error code appears, please contact the Philips Consumer Care
Center in your country. For contact details, see the warranty leaflet.
Insert the drip tray and close
the service door.
The CoffeeSwitch is in the
wrong position for the selected
beverage. Push the lever down
to the ESPRESSO position.
The CoffeeSwitch is in the
wrong position for the selected
beverage. Push the lever up to
the COFFEE position.
Error code
01 The coffee grinder is
03 - 04 There is a problem
Problem Cause Possible solution
blocked
with the brew group.
The coffee exit duct is
clogged.
The brew group is
dirty or not well
greased.
Switch off the machine. Clean the
coffee exit duct thoroughly with the
handle of the measuring spoon or a
spoon handle. Then switch the
machine on again.
Switch off the machine. Rinse the
brew group with fresh water, let it airdry and then lubricate it (see
'Lubrication'). Then switch the
machine on again.
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Error code Problem Cause Possible solution
05 There is a water
circuit problem.
14 The machine is
overheated.
The brew group is not
positioned correctly.
There is air in the
water circuit.
The AquaClean filter
was not prepared
well before
installation.
This can have several
causes.
Switch off the machine. Remove the
brew group and reinsert it. Make sure
the two reference signs on the side
match before you slide the brew
group back into the machine (see
'Reinserting the brew group'). Then
switch the machine on again.
Switch off the machine. Make sure
you insert the water tank into the
machine properly. Check if the water
tank compartment is clean and free
from coffee beans. Then switch the
machine on again.
Restart the machine by switching it
off and on again. Try to dispense 2-3
cups of hot water.
Switch off the machine and remove
the filter from the water tank. Then
switch on the machine again and
dispense 2-3 cups of hot water. If this
works, prepare the AquaClean filter
for installation (see separate quick
start guide) and reinsert it in the
water tank. If again error code 05
appears on the display, the filter
needs to be replaced.
Switch the machine off and switch it
back on again after 30 minutes.
Troubleshooting
This chapter summarizes the most common problems you could encounter
with the machine. Support videos and a complete list of frequently asked
questions are available on www.philips.com/coffee-care. If you are unable
to solve the problem, contact the Consumer Care Center in your country. For
contact details, see the warranty leaflet.
Problem
The machine does not
switch on.
The machine is in DEMO
mode.
Cause Solution
The machine is disconnected or
the main switch is in the 'off'
position (0).
You pressed the standby button
for more than 8 seconds.
Check if the mains cord is inserted
correctly.
Make sure the main switch is set to 'on'
position (I).
Switch the machine off and then on
again with the main switch on the back
of the machine.
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English
Problem Cause Solution
The drip tray fills up
quickly.
The 'coffee grounds
container full' icon
remains displayed.
I cannot remove the brew
group.
You have not removed the
I cannot insert the brew
group.
The coffee is watery. The grinder is set to a too
The coffee exit duct is clogged. Clean the coffee exit duct with the
The machine is performing its
The brew group is dirty or needs
Coffee is leaking from the
coffee dispensing spout.
This is normal. The machine
uses water to rinse the internal
circuit and brew group. Some
water flows through the internal
system directly into the drip
tray.
You emptied the coffee grounds
container while the machine
was switched off.
You placed back the coffee
grounds container too fast.
The brew group is not in the
correct position.
coffee grounds container.
The brew group is not in the
correct position.
The machine is still in the
descaling procedure.
coarse setting.
self-adjustment procedure.
to be lubricated.
The coffee dispensing spout is
clogged.
Empty the drip tray when the 'drip tray
full' indicator pops up through the drip
tray cover. Place a cup under the
dispensing spout to collect rinsing water.
Always empty the coffee grounds
container while the machine is switched
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee cycle counter is not reset.
Do not place back the coffee grounds
container until the display message
prompts you to put it back.
Close the service door. Switch the
machine off and back on again. Wait for
the 'machine ready' screen to appear
and then remove the brew group.
Remove the coffee grounds container
before you remove the brew group.
Reset the machine in the following way:
place the drip tray and the coffee
grounds container back. Leave the brew
group out. Close the service door and
switch the machine on and off. Then put
the brew group in the correct position
(see 'Reinserting the brew group') and
reinsert it in the machine.
You cannot remove the brew group
when the descaling procedure is in
progress. First complete the descaling
procedure and then remove the brew
group.
Adjust the grinder to a finer setting.
handle of the measuring spoon or a
spoon handle. Then switch the
appliance off and on again.
Brew a few cups of coffee.
Clean and lubricate the brew group.
Clean the coffee dispensing spout and
its holes with a pipe cleaner.
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22
English
Problem Cause Solution
The coffee exit duct is clogged. Clean the coffee exit duct with the
The coffee is not hot
enough.
The temperature is set too low.
You added milk. Whether the milk you add is warm or
The machine does not
grind the coffee beans.
The machine grinds the
coffee beans, but coffee
does not come out or
coffee comes out slowly.
The brew group is dirty. Clean the brew group.
The coffee dispensing spout is
The milk does not froth. The classic milk frother is dirty
The type of milk used is not
The cups you use are cold. Preheat the cups by rinsing them with
Check the menu settings.
The coffee exit duct is clogged. Clean the coffee exit duct with the
The coffee exit duct is blocked. Clean the coffee exit duct with the
The AquaClean filter was not
prepared well for installation.
The grinder is set to a too fine
setting.
dirty.
The machine circuit is blocked
by limescale.
or not assembled correctly.
suitable for frothing.
handle of the measuring spoon or a
spoon handle. Then switch the
appliance off and on again.
hot water.
Set the temperature to 'high' in the
menu.
cold, it always decreases the
temperature of the coffee to some
extent.
handle of the measuring spoon or a
spoon handle. Switch the appliance off
and on again.
handle of the measuring spoon or a
spoon handle. Switch the appliance off
and on again.
Switch off the machine and remove the
filter from the water tank. Immerse the
filter upside down in a jug with cold
water and wait until no more air bubbles
come out. Place back the filter in the
water tank, restart the machine and
dispense 2-3 cups of hot water.
Adjust the grinder to a coarser setting.
Clean the coffee dispensing spout and
its holes with a pipe cleaner.
Descale the machine.
Clean the classic milk frother and make
sure it is correctly assembled that you
position and insert it correctly.
Different types of milk result in different
amounts of froth and different froth
qualities. We have tested the following
milk types which proved to deliver a
good milk froth result: semi-skimmed or
full-fat cow's milk, soy milk and lactosefree milk.
Page 22
Problem Cause Solution
There is water under the
machine.
The machine is not placed on a
I cannot activate the
AquaClean filter and the
machine asks for
descaling.
The filter has not been replaced
You did not install the
You did not activate the new or
The AquaClean filter icon
does not appear on the
display after I replaced
the filter.
The AquaClean filter is
installed, but the
descaling message
appears.
The new water filter does
not fit.
The drip tray is too full and has
overflowed.
horizontal surface.
You have already replaced the
AquaClean filter 8 times.
in time after the AquaClean
filter icon flashed and the
capacity dropped to 0%.
AquaClean filter during first
installation, but after having
brewed approx. 50 coffees
(based on 100ml cups). The
machine has to be completely
limescale-free before you install
the AquaClean filter.
replaced AquaClean filter in the
machine menu.
You did not confirm activation in
the machine menu.
You have not activated the
AquaClean filter in the machine
menu.
You are trying to install another
filter than the AquaClean filter.
Empty the drip tray when the 'drip tray
full' indicator pops up through the drip
tray. Always empty the drip tray before
you start descaling the machine.
Place the machine on a horizontal
surface so that the 'drip tray full'
indicator works properly.
Descale your machine first and install
the AquaClean filter. Always activate the
AquaClean filter in the menu (see
'Activating the AquaClean filter'). Also do
this when you replace the filter.
Descale your machine first and then
install the AquaClean filter.
First descale the machine and then
install a new AquaClean filter. After
descaling, the filter counter is reset to
0/8. Always confirm filter activation in
the machine menu. Also do this after
filter replacement.
Descale your machine first. Then
activate the AquaClean filter in the menu
(see 'Activating the AquaClean filter').
Also do this when you replace the filter.
Confirm the activation of the filter in the
machine menu. (see 'Activating the
AquaClean filter') If the display shows
'START CALC CLEAN', you first need to
descale the machine. Remove the
AquaClean filter before descaling and
reinsert it afterwards.
First descale the machine and then
install a new AquaClean filter. This will
reset the filter counter to 0/8. Always
confirm filter activation in the machine
menu (see 'Activating the AquaClean
filter'), also after filter replacement.
Only the AquaClean filter fits into the
machine.
English
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START
DESCALING?
23 MIN
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