Philips 32HFL3009D/12 Schematic

Colour Television Chassis

TPM14.1HE

Contents Page Contents Page

1. Revision List 2

2. Technical Specs, Diversity, and Connections 2

3. Precautions, Notes, and Abbreviation List 7

4. Mechanical Instructions 11 Cable dressing (24" 3009D series) 11 Cable dressing (28" 3009D series) 12 Cable dressing (28" 5009D series) 12 Cable dressing (32" 3009D series) 13 Cable dressing (32" 5009D series) 13 Cable dressing (40" 3009D series) 14 Cable dressing (40" 5009D series) 14 Cable dressing (48" 5009D series) 15 Cable dressing (55" 5009D series) 15

5. Service Modes, Error Codes, and Fault Finding 24

6. Alignments 32

7. Circuit Descriptions 34

8. IC Data Sheets 40

9. Block Diagrams Block diagram 3009D/5000D series 47

10. Circuit Diagrams and PWB Layouts Drawing PWB A 715G6161 PSU A 715G6197 PSU 52 54-55 A 715G6297 PSU 56 58-59 A 715G6338 PSU 60 65-66 A 715G6353 PSU 67 71-72 A 715G6405 PSU 73 78-79 B 715G6165 SSB 80 94-95 J 715G5772 IR/LED Panel 96 97 J 715G6167 IR/LED Panel 98 99 E 715G6316 Keyboard control panel 100 101 HC 715G6393 BOLT-ON board panel 102 106

11. Styling Sheets 3009D series 24" 107 3009D series 28" 108 5009D series 28" 109 3009D series 32" 110 5009D series 32" 111 3009D series 40" 112 5009D series 40" 113

48 50-51

5009D series 48" 114 5009D series 55" 115

Published by SHC/SC 1420 Quality Printed in the Netherlands Subject to modification EN 3122 785 19680

2014-May-16

2014 ©

TP Vision Netherlands B.V.

All rights reserved. Specifications are subject to change without notice. Trademarks are the property of Koninklijke Philips Electronics N.V. or their respective owners. TP Vision Netherlands B.V. reserves the right to change products at any time without being obliged to adjust earlier supplies accordingly. PHILIPS and the PHILIPS’ Shield Emblem are used under license from Koninklijke Phili ps Electronics N.V.

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Revision List

1. Revision List

Manual xxxx xxx xxxx.0

• First release

2. Technical Specs, Diversity, and Connections

Index of this chapter:

2.1 Technical Specifications

• Figures can deviate due to the different set executions.

• Specifications are indicative (subject to change).

2.2 Directions for Use

2.3 Connections (for 3009D series)

2.4 Connections ( for 5009D series)

2.5 Chassis Overview

2.1 Technical Specifications

For on-line product support please use the links in Table 2-1. Here is product information available, as well as getting started, user manuals, frequently asked questions and software &

Notes:

drivers.

Table 2-1 Described Model Numbers and Diversity

24 9 10 11

CTN

24HFL3009D/12 2-1 4-1 4-10 4-11 9.1 10.3 10.7 10.8 - 10.11 11.1 28HFL3009D/12 2-1 4-2 4-10 4-11 9.1 10.2 10.7 10.8 - 10.11 11.2 28HFL5009D/12 2-7 4-3 4-12 4-13 9.1 10.2 10.7 10.8 - 10.11 11.3 32HFL3009D/12 2-1 4-4 4-10 4-11 9.1 10.2 10.7 10.9 - 10.11 11.4 32HFL5009D/12 2-7 4-5 4-14 4-15 9.1 10.1 10.7 - 10.10 10.11 11.5 40HFL3009D/12 2-1 4-6 4-16 4-17 9.1 10.5 10.7 10.9 - 10.11 11.6 40HFL5009D/12 2-7 4-7 4-18 4-19 9.1 10.4 10.7 - 10.10 10.11 11.7 48HFL5009D/12 2-7 4-8 4-14 4-15 9.1 10.4 10.7 - 10.10 10.11 11.8 55HFL5009D/12 2-7 4-9 4-18 4-19 9.1 10.6 10.7 - 10.10 10.11 11.9

Mechanics

Connection Overview

Wire Dressing

Schematics

Rear Cover Removal

SSB Removal

Block Diagram

Power Supply

SSB

J (IR/LED panel)

E (Keyboard/Leading Edge)

HC (BOLT-ON board)

Styling

2.2 Directions for Use

Directions for use can be downloaded from the following websites:

http://www.philips.com/support http://www.p4c.philips.com

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Technical Specs, Diversity, and Connections

HDMI ARC

USB

TV ANTENNA

SERV.U

AUDIO IN

DVI/VGA

HDMI 1

ARC

SCART

(RGB/CVBS)

DIGITAL

AUDIO OUT

CVBS/Y Pb

VGA

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2.3 Conne ctions (for 3009D series)

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2.3.1 Side Connections

Figure 2-1 Connection overview

Note: The following connector colour abbreviations are used

(acc. to DIN/IEC 757): Bk= Black, Bu= Blue, Gn= Green, Gy= Grey, Rd= Red, Wh= White, Ye= Yellow.

1 - Common Interface

68p- See figure 10-7-11

2 - HDMI ARC: Digital Video - In, Digital Audio with ARC In/Out

Figure 2-2 HDMI (type A) connector

1 -D2+ Data channel j 2-Shield Gnd H 3 -D2- Data channel j 4 -D1+ Data channel j 5-Shield Gnd H 6 -D1- Data channel j 7 -D0+ Data channel j 8-Shield Gnd H 9 -D0- Data channel j 10 - CLK+ Data channel j 11 - Shield Gnd H 12 - CLK- Data channel j 13 - Easylink/CEC Control channel jk 14 - ARC Audio Return Channel k 15 - DDC_SCL DDC clock j 16 - DDC_SDA DDC data jk 17 - Ground Gnd H 18 - +5V j 19 - HPD Hot Plug Detect j

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20 - Ground Gnd H

3 - USB 2.0

Figure 2-3 USB (type A)

1-+5V k 2 -Data (-) jk 3 -Data (+) jk 4 -Ground Gnd H

4 - Head phone (Output)

Bk -Head phone 80 - 600  / 10 mW ot

5 - Power Button

Turn on/off the TV.

2.3.2 Rear Connections

6 - Service / UART

1 -Ground Gnd H 2 -UART_TX Transmit k 3 -UART_RX Receive j

7 - TV ANTENNA - In

Signal input from an antenna, cable or satellite.

8 - Audio - In: Left / Right, VGA

Gn -Audio L/R in 0.5 V

/ 10 k jq

RMS

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Technical Specs, Diversity, and Connections

9 - HDMI1 ARC: Digital Video - In, Digital Audio with ARC In/Out

Figure 2-4 HDMI (type A) connector

4 -Ground Audio Gnd H 5 -Ground Blue Gnd H 6 -Audio L 0.5 V 7 -Video Blue/C-out 0.7 V 8 -Function Select 0 - 2 V: INT

/ 10 k j

RMS

/ 75  jk

4.5 - 7 V: EXT 16:9

9.5 - 12 V: EXT 4:3 j 9 -Ground Green Gnd H 10 - n.c. 11 - Video Green 0.7 V 12 - n.c.

/ 75  j

13 - Ground Red Gnd H 14 - Ground P50 Gnd H 15 - Video Red/C 0.7 V

/ 75  j

16 - Status/FBL 0 - 0.4 V: INT

1 - 3 V: EXT / 75  j 17 - Ground Video Gnd H 18 - Ground FBL Gnd H 19 - Video CVBS 1 V 20 - Video CVBS/Y 1 V

/ 75  k

/ 75  j

21 - Shield Gnd H

10 - Cinch: Video YPbPr - In, Audio - In

Gn - Video - Y 1 V Bu -Video - Pb 0.7 V Rd - Video - Pr 0.7 V Wh -Audio - L 0.5 V Rd -Audio - R 0.5 V

/ 75 W jq

/ 75  jq

/ 10 k jq

RMS

/ 10 k jq

RMS

11 - PC IN:VGA

Figure 2-5 VGA connector

1 -Video Red 0.7 V 2 -Video Green 0.7 V 3 -Video Blue 0.7 V 4-n.c.

/ 75 W j

5 -Ground Gnd H 6 -Ground Red Gnd H 7 -Ground Green Gnd H 8 -Ground Blue Gnd H 9-+5V 10 - Ground Sync Gnd H

+5 V j

11 - Ground Red Gnd H 12 - DDC_SDA DDC data j 13 - H-sync 0 - 5 V j 14 - V-sync 0 - 5 V j 15 - DDC_SCL DDC clock j

12 - SCART: Video RGB/YC - In, CVBS - In/Out, Audio In/Out

1 -Audio R 0.5 V 2 -Audio R 0.5 V 3 -Audio L 0.5 V

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Figure 2-6 SCART connector

/ 1 k k

RMS

/ 10 k j

RMS

/ 1 k k

RMS

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Technical Specs, Diversity, and Connections

NETWORK

TV ANTENNA

SERV.U

AUDIO IN DVI

HDMI 1

ARC

SCART

(RGB/CVBS)

DIGITAL

AUDIO OUT

CVBS/Y Pb

HDMI ARC

USB

VGA

19680_002.eps

Side ConnectorsRear Connectors

10000_017_090121.eps

090428

18 2

1 2 3 4

10000_022_090121.eps

090121

2.4 Conne ctions ( for 5009D series)

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2.4.1 Side Connections

Note: The following connector colour abbreviations are used

(acc. to DIN/IEC 757): Bk= Black, Bu= Blue, Gn= Green, Gy= Grey, Rd= Red, Wh= White, Ye= Yellow.

1 - Common Interface

68p- See figure 10-7-11

2 - HDMI ARC: Digital Video - In, Digital Audio with ARC In/Out

Figure 2-8 HDMI (type A) connector

Figure 2-7 Connection overview

20 - Ground Gnd H

3 - USB 2.0

1-+5V k 2 -Data (-) jk 3 -Data (+) jk 4 -Ground Gnd H

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4 - Head phone (Output)

Bk -Head phone 80 - 600  / 10 mW ot

5 - Power Button

Turn on/off the TV.

2.4.2 Rear Connections

6 - Service / UART

1 -Ground Gnd H 2 -UART_TX Transmit k 3 -UART_RX Receive j

7 - TV ANTENNA - In

Signal input from an antenna, cable or satellite.

Figure 2-9 USB (type A)

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8 - PC IN:VGA

Figure 2-10 VGA connector

1 -Video Red 0.7 V 2 -Video Green 0.7 V 3 -Video Blue 0.7 V 4-n.c.

/ 75 W j

5 -Ground Gnd H 6 -Ground Red Gnd H 7 -Ground Green Gnd H 8 -Ground Blue Gnd H 9-+5V 10 - Ground Sync Gnd H

+5 V j

11 - Ground Red Gnd H 12 - DDC_SDA DDC data j 13 - H-sync 0 - 5 V j 14 - V-sync 0 - 5 V j 15 - DDC_SCL DDC clock j

9 - Audio - In: Left / Right, VGA

Gn - Audio L/R in 0.5 V

/ 10 k jq

RMS

10 - HDMI 1: Digital Video - In, Digital Audio with ARC In/Out

11 - RJ45: Ethernet

Figure 2-12 Ethernet connector

1 -TD+ Transmit signal k 2 -TD- Transmit signal k 3 -RD+ Receive signal j 4 -CT Centre Tap: DC level fixation 5 -CT Centre Tap: DC level fixation 6 -RD- Receive signal j 7 -GND Gnd H 8 -GND Gnd H

12 - Cinch: Video YPbPr - In, Audio - In

Gn - Video - Y 1 V Bu -Video - Pb 0.7 V Rd - Video - Pr 0.7 V Wh -Audio - L 0.5 V Rd - Audio - R 0.5 V

/ 75 W jq

/ 75  jq

/ 10 k jq

RMS

/ 10 k jq

RMS

13 - SCART: Video RGB/YC - In, CVBS - In/Out, Audio In/Out

Figure 2-11 HDMI (type A) connector

10000_001_090121.eps

090121

Figure 2-13 SCART connector

1 -Audio R 0.5 V 2 -Audio R 0.5 V 3 -Audio L 0.5 V

/ 1 k k

RMS

/ 10 k j

RMS

/ 1 k k

RMS

4 -Ground Audio Gnd H 5 -Ground Blue Gnd H 6 -Audio L 0.5 V 7 -Video Blue/C-out 0.7 V 8 -Function Select 0 - 2 V: INT

/ 10 k j

RMS

/ 75  jk

4.5 - 7 V: EXT 16:9

9.5 - 12 V: EXT 4:3 j 9 -Ground Green Gnd H 10 - n.c. 11 - Video Green 0.7 V 12 - n.c.

/ 75  j

13 - Ground Red Gnd H 14 - Ground P50 Gnd H 15 - Video Red/C 0.7 V 16 - Status/FBL 0 - 0.4 V: INT

/ 75  j

1 - 3 V: EXT / 75  j 17 - Ground Video Gnd H 18 - Ground FBL Gnd H 19 - Video CVBS 1 V 20 - Video CVBS/Y 1 V 21 - Shield Gnd H

/ 75  k

/ 75  j

2.5 Chassis Overview

Refer to 9. Block Diagrams for PWB/CBA locations.

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Precautions, Notes, and Abbreviation List

3. Precautions, Notes, and Abbreviation List

Index of this chapter:

3.1 Safety Instructions

3.2 Warnings

3.3 Notes

3.4 Abbreviation List

3.1 Safety Instructions

Safety regulations require the following during a repair:

• Connect the set to the Mains/AC Power via an isolation transformer (> 800 VA).

• Replace safety components, indicated by the symbol h, only by components identical to the original ones. Any other component substitution (other than original type) may increase risk of fire or electrical shock hazard.

Safety regulations require that after a repair, the set must be returned in its original condition. Pay in particular attention to the following points:

• Route the wire trees correctly and fix them with the mounted cable clamps.

• Check the insulation of the Mains/AC Power lead for external damage.

• Check the strain relief of the Mains/AC Power cord for proper function.

• Check the electrical DC resistance between the Mains/AC Power plug and the secondary side (only for sets that have a Mains/AC Power isolated power supply):

1. Unplug the Mains/AC Power cord and connect a wire

between the two pins of the Mains/AC Power plug.

2. Set the Mains/AC Power switch to the “on” position

(keep the Mains/AC Power cord unplugged!).

3. Measure the resistance value between the pins of the

Mains/AC Power plug and the metal shielding of the tuner or the aerial connection on the set. The reading should be between 4.5 M and 12 M.

4. Switch “off” the set, and remove the wire between the

two pins of the Mains/AC Power plug.

• Check the cabinet for defects, to prevent touching of any inner parts by the customer.

3.2 Warnings

• All ICs and many other semiconductors are susceptible to electrostatic discharges (ESD w). Careless handling during repair can reduce life drastically. Make sure that, during repair, you are connected with the same potential as the mass of the set by a wristband with resistance. Keep components and tools also at this same potential.

• Be careful during measurements in the high voltage section.

• Never replace modules or other components while the unit is switched “on”.

• When you align the set, use plastic rather than metal tools. This will prevent any short circuits and the danger of a circuit becoming unstable.

3.3 Notes

3.3.1 General

• Measure the voltages and waveforms with regard to the chassis (= tuner) ground (H), or hot ground (I), depending on the tested area of circuitry. The voltages and waveforms shown in the diagrams are indicative. Measure them in the Service Default Mode with a colour bar signal and stereo sound (L: 3 kHz, R: 1 kHz unless stated otherwise) and picture carrier at 475.25 MHz for PAL, or 61.25 MHz for NTSC (channel 3).

• Where necessary, measure the waveforms and voltages with (D) and without (E) aerial signal. Measure the voltages in the power supply section both in normal operation (G) and in stand-by (F). These values are indicated by means of the appropriate symbols.

3.3.2 Schematic Notes

• All resistor values are in ohms, and the value multiplier is often used to indicate the decimal point location (e.g. 2K2 indicates 2.2 k).

• Resistor values with no multiplier may be indicated with either an “E” or an “R” (e.g. 220E or 220R indicates 220 ).

• All capacitor values are given in micro-farads (10 nano-farads (n 10

• Capacitor values may also use the value multiplier as the decimal point indication (e.g. 2p2 indicates 2.2 pF).

• An “asterisk” (*) indicates component usage varies. Refer to the diversity tables for the correct values.

• The correct component values are listed on the Philips Spare Parts Web Portal.

3.3.3 Spare Parts

For the latest spare part overview, consult your Philips Spare Part web portal.

3.3.4 BGA (Ball Grid Array) ICs

Introduction

For more information on how to handle BGA devices, visit this URL: http://www.atyourservice-magazine.com “Magazine”, then go to “Repair downloads”. Here you will find Information on how to deal with BGA-ICs.

BGA Temperature Profiles

For BGA-ICs, you must use the correct temperature-profile. Where applicable and available, this profile is added to the IC Data Sheet information section in this manual.

3.3.5 Lead-free Soldering

Due to lead-free technology some rules have to be respected by the workshop during a repair:

• Use only lead-free soldering tin. If lead-free solder paste is required, please contact the manufacturer of your soldering equipment. In general, use of solder paste within workshops should be avoided because paste is not easy to store and to handle.

• Use only adequate solder tools applicable for lead-free soldering tin. The solder tool must be able: – To reach a solder-tip temperature of at least 400°C. – To stabilize the adjusted temperature at the solder-tip. – To exchange solder-tips for different applications.

• Adjust your solder tool so that a temperature of around 360°C - 380°C is reached and stabilized at the solder joint. Heating time of the solder-joint should not exceed ~ 4 sec. Avoid temperatures above 400°C, otherwise wear-out of tips will increase drastically and flux-fluid will be destroyed. To avoid wear-out of tips, switch “off” unused equipment or reduce heat.

• Mix of lead-free soldering tin/parts with leaded soldering tin/parts is possible but PHILIPS recommends strongly to avoid mixed regimes. If this cannot be avoided, carefully clear the solder-joint from old tin and re-solder with new tin.

3.3.6 Alternative BOM identification

It should be noted that on the European Service website, “Alternative BOM” is referred to as “Design variant”.

The third digit in the serial number (example: AG2B0335000001) indicates the number of the alternative B.O.M. (Bill Of Materials) that has been used for producing the specific TV set. In general, it is possible that the same TV model on the market is produced with e.g. two different types of displays, coming from two different suppliers. This will then

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-9

), or pico-farads (p 10

. Select

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-12

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Precautions, Notes, and Abbreviation List

result in sets which have the same CTN (Commercial Type Number; e.g. 28PW9515/12) but which have a different B.O.M. number. By looking at the third digit of the serial number, one can identify which B.O.M. is used for the TV set he is working with. If the third digit of the serial number contains the number “1” (example: AG1B033500001), then the TV set has been manufactured according to B.O.M. number 1. If the third digit is a “2” (example: AG2B0335000001), then the set has been produced according to B.O.M. no. 2. This is important for ordering the correct spare parts! For the third digit, the numbers 1...9 and the characters A...Z can be used, so in total: 9 plus 26= 35 different B.O.M.s can be indicated by the third digit of the serial number.

AARA Automatic Aspect Ratio Adaptation:

ACI Automatic Channel Installation:

ADC Analogue to Digital Converter AFC Automatic Frequency Control: control

6 = play 16 : 9 format, 12 = play 4 : 3 format

algorithm that adapts aspect ratio to remove horizontal black bars; keeps the original aspect ratio

algorithm that installs TV channels directly from a cable network by means of a predefined TXT page

signal used to tune to the correct frequency

AGC Automatic Gain Control: algorithm that

Identification: The bottom line of a type plate gives a 14-digit serial number. Digits 1 and 2 refer to the production centre (e.g. SN is Lysomice, RJ is Kobierzyce), digit 3 refers to the B.O.M. code, digit 4 refers to the Service version change code, digits 5 and 6 refer to the production year, and digits 7 and 8 refer to production week (in example below it is 2010 week 10 / 2010 week 17). The 6 last digits contain the serial number.

AM Amplitude Modulation AP Asia Pacific AR Aspect Ratio: 4 by 3 or 16 by 9 ASF Auto Screen Fit: algorithm that adapts

controls the video input of the feature box

aspect ratio to remove horizontal black bars without discarding video information

ATSC Advanced Television Systems

Committee, the digital TV standard in

the USA ATV See Auto TV Auto TV A hardware and software control

system that measures picture content,

and adapts image parameters in a

dynamic way AV External Audio Video AVC Audio Video Controller AVIP Audio Video Input Processor B/G Monochrome TV system. Sound

carrier distance is 5.5 MHz BDS Business Display Solutions (iTV) BLR Board-Level Repair BTSC Broadcast Television Standard

Committee. Multiplex FM stereo sound

system, originating from the USA and

used e.g. in LATAM and AP-NTSC

countries B-TXT Blue TeleteXT C Centre channel (audio)

Figure 3-1 Serial number (example)

CEC Consumer Electronics Control bus:

remote control bus on HDMI

3.3.7 Board Level Repair (BLR) or Component Level Repair (CLR)

CL Constant Level: audio output to

connections

connect with an external amplifier

If a board is defective, consult your repair procedure to decide if the board has to be exchanged or if it should be repaired on component level. If your repair procedure says the board should be exchanged completely, do not solder on the defective board. Otherwise, it cannot be returned to the O.E.M. supplier for back charging!

3.3.8 Practical Service Precautions

• It makes sense to avoid exposure to electrical shock.

While some sources are expected to have a possible dangerous impact, others of quite high potential are of limited current and are sometimes held in less regard.

• Always respect voltages. While some may not be

dangerous in themselves, they can cause unexpected reactions that are best avoided. Before reaching into a powered TV set, it is best to test the high voltage insulation. It is easy to do, and is a good service precaution.

CLR Component Level Repair ComPair Computer aided rePair CP Connected Planet / Copy Protection CSM Customer Service Mode CTI Color Transient Improvement:

manipulates steepness of chroma transients

CVBS Composite Video Blanking and

Synchronization DAC Digital to Analogue Converter DBE Dynamic Bass Enhancement: extra

low frequency amplification DCM Data Communication Module. Also

referred to as System Card or

Smartcard (for iTV). DDC See “E-DDC” D/K Monochrome TV system. Sound

carrier distance is 6.5 MHz DFI Dynamic Frame Insertion DFU Directions For Use: owner's manual

3.4 Abbreviation List

0/6/12 SCART switch control signal on A/V

board. 0 = loop through (AUX to TV),

DMR Digital Media Reader: card reader DMSD Digital Multi Standard Decoding DNM Digital Natural Motion

DNR Digital Noise Reduction: noise reduction feature of the set

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Precautions, Notes, and Abbreviation List

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DRAM Dynamic RAM DRM Digital Rights Management DSP Digital Signal Processing DST Dealer Service Tool: special remote

control designed for service technicians

DTCP Digital Transmission Content

Protection; A protocol for protecting digital audio/video content that is traversing a high speed serial bus,

such as IEEE-1394 DVB-C Digital Video Broadcast - Cable DVB-T Digital Video Broadcast - Terrestrial DVD Digital Versatile Disc DVI(-d) Digital Visual Interface (d= digital only) E-DDC Enhanced Display Data Channel

(VESA standard for communication

channel and display). Using E-DDC,

the video source can read the EDID

information form the display. EDID Extended Display Identification Data

(VESA standard) EEPROM Electrically Erasable and

Programmable Read Only Memory EMI Electro Magnetic Interference EPG Electronic Program Guide EPLD Erasable Programmable Logic Device EU Europe EXT EXTernal (source), entering the set by

SCART or by cinches (jacks) FDS Full Dual Screen (same as FDW) FDW Full Dual Window (same as FDS) FLASH FLASH memory FM Field Memory or Frequency

Modulation FPGA Field-Programmable Gate Array FTV Flat TeleVision Gb/s Giga bits per second G-TXT Green TeleteXT H H_sync to the module HD High Definition HDD Hard Disk Drive HDCP High-bandwidth Digital Content

Protection: A “key” encoded into the

HDMI/DVI signal that prevents video

data piracy. If a source is HDCP coded

and connected via HDMI/DVI without

the proper HDCP decoding, the

picture is put into a “snow vision” mode

or changed to a low resolution. For

normal content distribution the source

and the display device must be

enabled for HDCP “software key”

decoding. HDMI High Definition Multimedia Interface HP HeadPhone I Monochrome TV system. Sound

C Inter IC bus

D Inter IC Data bus

S Inter IC Sound bus

carrier distance is 6.0 MHz

IF Intermediate F requency IR Infra Red IRQ Interrupt Request ITU-656 The ITU Radio communication Sector

(ITU-R) is a standards body

subcommittee of the International

Telecommunication Union relating to

radio communication. ITU-656 (a.k.a.

SDI), is a digitized video format used

for broadcast grade video.

Uncompressed digital component or

digital composite signals can be used.

The SDI signal is self-synchronizing,

uses 8 bit or 10 bit data words, and has

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a maximum data rate of 270 Mbit/s, with a minimum bandwidth of 135 MHz.

iTV Institutional TeleVision; TV sets for

hotels, hospitals etc.

LS Last Status; The settings last chosen

by the customer and read and stored in RAM or in the NVM. They are called at start-up of the set to configure it according to the customer's

preferences LATAM Latin America LCD Liquid Crystal Display LED Light Emitting Diode L/L' Monochrome TV system. Sound

carrier distance is 6.5 MHz. L' is Band

I, L is all bands except for Band I LPL LG.Philips LCD (supplier) LS Loudspeaker LVDS Low Voltage Differential Signalling Mbps Mega bits per second M/N Monochrome TV system. Sound

carrier distance is 4.5 MHz MHEG Part of a set of international standards

4. Mechanical Instructions

19680_100.eps

CN9904

CN8101

CN700

CN401

CN601

CN409

CN602

CN101

MAIN POWER SUPPLY

(1054)

SSB

(1053)

BOLT-ON BOARD

(1060)

ECN700

ECN409

ECN401

ECN8101

ECN601

ECN602

ECN601

LOUDSPEAKER

(1184)

LOUDSPEAKER

(1184)

IR/LED BOARD (1056)

CN001

Index of this chapter:

4.1 Cable Dressing

4.2 Service Positions

4.3 Assembly/Panel Removal( for 24"/28"/32" 3009D series)

4.4 Assembly/Panel Removal( for 28" 5009D series)

4.5 Assembly/Panel Removal( for 32"/48" 5009D series)

4.6 Assembly/Panel Removal( for 40" 3009D series)

4.1 Cable Dressing

Mechanical Instructions

4.7 Assembly/Panel Removal( for 40"/55" 5009D series)

4.8 Set Re-assembly

Notes:

• Figures below can deviate slightly from the actual situation, due to the different set executions.

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Figure 4-1 Cable dressing (24" 3009D series)

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CN9101

CN8101

CN700

CN401

CN601

CN409

CN602

CN101

MAIN POWER SUPPLY

(1054)

SSB

(1053)

BOLT-ON BOARD

(1058)

ECN700

ECN409

ECN401

ECN601

ECN602

ECN601

LOUDSPEAKER

(1184)

LOUDSPEAKER

(1184)

IR/LED BOARD (1056)

CN001

19680_102.eps

CN8101

CN9101

CN700

CN401CN601

CN701

CN409

CN101

MAIN POWER SUPPLY

(1054)

SSB

(1053)

BOLT-ON BOARD

(1060)

ECN700

ECN409

ECN601

ECN602

ECN401

ECN601

LOUDSPEAKER

(1184)

LOUDSPEAKER

(1184)

IR/LED BOARD (1056)

CN001

WIFI MODULE

WiFi01

CN602

CN4250

ECN4250

Mechanical Instructions

Figure 4-2 Cable dressing (28" 3009D series)

2014-May-16

Figure 4-3 Cable dressing (28" 5009D series)

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Mechanical Instructions

19680_103.eps

CN8101

CN9101

CN700

CN401CN601

CN409

CN602

CN101

MAIN POWER SUPPLY

(1054)

SSB

(1053)

BOLT-ON BOARD (1060)

ECN700

ECN409

ECN601

ECN602

ECN401

ECN601

LOUDSPEAKER

(1184)

LOUDSPEAKER

(1184)

IR/LED BOARD (1056)

CN001

19680_104.eps

CN8501

CN9101

CN700

CN401

CN601

CN409

CN602

CN701

CN4250

CN101

MAIN POWER SUPPLY

(1054)

SSB

(1053)

BOLT-ON BOARD (1060)

ECN700

ECN409

ECN401

ECN4250

ECN602

ECN601

ECN700

ECN401

ECN601

LOUDSPEAKER

(1185)

LOUDSPEAKER

(1187)

IR/LED BOARD

(1056)

WIFI MODULE

WiFi01

KEYBOARD CONTROL

(1057)

CN01

EN 13TPM14.1HE LA 4.

Figure 4-4 Cable dressing (32" 3009D series)

Figure 4-5 Cable dressing (32" 5009D series)

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2014-May-16

EN 14 TPM14.1HE LA4.

19680_105.eps

CN8101 CN9101

CN700

CN401

CN601

CN409

CN602

CN101

MAIN POWER SUPPLY

(1054)

SSB

(1053)

BOLT-ON BOARD (1060)

ECN700

ECN409

ECN602

ECN409

ECN601

ECN401

ECN601

LOUDSPEAKER

(1184)

LOUDSPEAKER

(1184)

IR/LED BOARD

(1056)

19680_106.eps

CN8101

CN9301

CN700

CN401

CN601

CN409

CN602

CN4250

CN101

CN701

MAIN POWER SUPPLY

(1054)

SSB

(1053)

BOLT-ON BOARD (1060)

ECN700

ECN409

ECN401

ECN4250

ECN602

ECN601

ECN401

ECN601

LOUDSPEAKER

(1185)

LOUDSPEAKER

(1187)

IR/LED BOARD

(1056)

WIFI MODULE

WiFi01

KEYBOARD CONTROL

(1057)

CN01

Mechanical Instructions

Figure 4-6 Cable dressing (40" 3009D series)

2014-May-16

Figure 4-7 Cable dressing (40" 5009D series)

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Mechanical Instructions

19680_107.eps

CN8101

CN9301

CN700

CN401

CN601

CN409

CN602

CN4250

CN101

CN701

MAIN POWER SUPPLY

(1054)

SSB

(1053)

BOLT-ON BOARD (1060)

ECN700

ECN409

ECN401

ECN4250

ECN602

ECN601

ECN401

ECN601

LOUDSPEAKER

(1185)

LOUDSPEAKER

(1187)

IR/LED BOARD

(1056)

WIFI MODULE

WiFi01

KEYBOARD CONTROL

(1057)

CN01

19680_108.eps

CN8101

CN9301

CN700

CN401CN601

CN409

CN602

CN4250

CN101

CN701

MAIN POWER SUPPLY

(1054)

SSB

(1053)

BOLT-ON BOARD (1060)

ECN700

ECN409

ECN401

ECN4250

ECN602

ECN601

ECN401

ECN601

ECN700

LOUDSPEAKER

(1184)

LOUDSPEAKER

(1184)

IR/LED BOARD

(1056)

WIFI MODULE

WiFi01

KEYBOARD CONTROL

(1057)

CN01

EN 15TPM14.1HE LA 4.

Figure 4-8 Cable dressing (48" 5009D series)

Figure 4-9 Cable dressing (55" 5009D series)

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Q4 × 25

Q3 × 8

Mechanical Instructions

4.2 Se rvice Positions

For easy servicing of a TV set, the set should be put face down on a soft flat surface, foam buffers or other specific workshop tools. Ensure that a stable situation is created to perform measurements and alignments. When using foam bars take care that these always support the cabinet and never only the display. Caution: Failure to follow these guidelines can seriously damage the display! Ensure that ESD safe measures are taken.

4.3 Assembly/Panel Removal( for 24"/28"/32" 3009D series)

Instructions below apply to the 24HFL3009D/12, but will be similar for other 24"/28"/32" 3009D series models.

4.3.1 Rear Cover

Refer to Figure 4-10 Warning: Disconnect the mains power cord before removing the rear cover.

1. Remove fixation screws [1] that secure the base assy, pull out the base assy from the set. Then remove the fixation screws [2] that secure the rear cover. Refer to Figure 4-10 for details.

2. Gently lift the rear cover from the TV. Make sure that wires and cables are not damaged while lifting the rear cover from the set.

for details.

4.3.2 Small Signal Board (SSB)

Refer to Figure 4-11 Caution: it is mandatory to remount all different screws at their original position during re-assembly. Failure to do so may result in damaging the SSB.

1. Release the clips from the LVDS connector that connect with the SSB [1]. Caution: be careful, as these are very fragile connectors!

2. Unplug all other connectors [2] and FFC connector [3].

3. Remove all the fixation screws from the SSB [4].

4. The SSB can now be shifted from side connector cover, then lifted and taken out of the I/O bracket. Refer to

Figure 4-11

for details.

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Figure 4-10 Rear cover removal

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Mechanical Instructions

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4.4.1 Rear Cover

EN 17TPM14.1HE LA 4.

Figure 4-11 SSB removal

4.3.3 Power Supply Unit (PSU)

Caution: it is mandatory to remount all different screws at their

original position during re-assembly. Failure to do so may result in damaging the PSU.

1. Gently unplug all connectors from the PSU.

2. Remove all fixation screws from the PSU.

3. The PSU can be taken out of the set now.

Refer to Figure 4-12 Warning: Disconnect the mains power cord before removing the rear cover.

1. Remove fixation screws [1] that secure the base assy, pull out the base assy from the set. Then remove the fixation screws [2], [3] that secure the rear cover. Refer to

Figure 4-12

2. Gently lift the rear cover from the TV. Make sure that wires and cables are not damaged while lifting the rear cover from the set.

for details.

4.3.4 Speakers

1. Gently release the tapes that secures the speaker cables.

2. Unplug the speaker connectors from the SSB.

3. Take the speakers out. When defective, replace the both units.

4.3.5 Stand bracket

1. Remove all fixation screws of the bracket.

2. Lift the bracket from the set.

4.3.6 IR/LED Board

1. Unplug the connector from the IR/LED board.

2. Gently release the clip that holds the board and take it out from the bezel.

When defective, replace the whole unit.

4.3.7 LCD Panel

1. Remove the stand as described earlier

2. Remove the SSB as described earlier.

3. Remove the PSU as described earlier.

4. Remove the speakers as described earlier.

5. Remove the IR/LED board as described earlier.

6. Remove all other metal parts that do not belong to the LCD

7. Release all fixing clips that secure the front bezel to the

8. Lift the LCD Panel from the front bezel.

When defective, replace the whole unit.

panel.

LCD panel.

4.4 Assembly/Panel Removal( for 28" 5009D series)

Instructions below apply to the 28HFL5009D/12.

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M4 × 10

Q3 × 8

2 2

M3 × 6

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Mechanical Instructions

4.4.2 Small Signal Board (SSB)

Refer to Figure 4-13 Caution: it is mandatory to remount all different screws at their original position during re-assembly. Failure to do so may result in damaging the SSB.

1. Release the clips from the LVDS connector that connect with the SSB [1]. Caution: be careful, as these are very fragile connectors!

2. Unplug all other connectors [2] and FFC connector [3].

3. Remove all the fixation screws from the SSB [4].

4. The SSB can now be shifted from side connector cover, then lifted and taken out of the I/O bracket. Refer to

Figure 4-13

for details.

Figure 4-12 Rear cover removal

Figure 4-13 SSB removal

2014-May-16

4.4.3 Power Supply Unit (PSU)

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Caution: it is mandatory to remount all different screws at their original position during re-assembly. Failure to do so may result in damaging the PSU.

1. Gently unplug all connectors from the PSU.

2. Remove all fixation screws from the PSU.

3. The PSU can be taken out of the set now.

Mechanical Instructions

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M4 × 10

Q3 × 8

M3 × 4

EN 19TPM14.1HE LA 4.

4.4.4 Speakers

1. Gently release the tapes that secures the speaker cables.

2. Unplug the speaker connectors from the SSB.

3. Take the speakers out. When defective, replace the both units.

4.4.5 Stand bracket

1. Remove all fixation screws of the bracket.

2. Lift the bracket from the set.

4.4.6 IR/LED Board

1. Unplug the connector from the IR/LED board.

2. Gently release the clip that holds the board and take it out from the bezel.

When defective, replace the whole unit.

4.4.7 WIFI module

1. Unplug the connector from the SSB.

2. Remove fixation screw that secure the WIFI module, getntly remove the module from the set.

When defective, replace the whole unit.

4.4.8 LCD Panel

1. Remove the stand as described earlier

2. Remove the SSB as described earlier.

3. Remove the PSU as described earlier.

4. Remove the speakers as described earlier.

5. Remove the IR/LED board as described earlier.

6. Remove the WiFi module board as described earlier.

7. Remove all other metal parts that do not belong to the LCD panel.

8. Release all fixing clips that secure the front bezel to the LCD panel.

9. Lift the LCD Panel from the front bezel.

When defective, replace the whole unit.

4.5 Assembly/Panel Removal( for 32"/48" 5009D series)

Instructions below apply to the 32HFL5009D/12,but will be similiar for other 32"/48" 5009D series models.

4.5.1 Rear Cover

Refer to Figure 4-14 Warning: Disconnect the mains power cord before removing the rear cover.

1. Remove fixation screws [1] that secure the base assy, pull

out the base assy from the set. Then remove the fixation screws [2], [3] that secure the rear cover. Refer to

Figure 4-14

2. Gently lift the rear cover from the TV. Make sure that wires

and cables are not damaged while lifting the rear cover from the set.

for details.

4.5.2 Small Signal Board (SSB)

Refer to Figure 4-15 for details. Caution: it is mandatory to remount all different screws at their original position during re-assembly. Failure to do so may result in damaging the SSB.

Figure 4-14 Rear cover removal

1. Release the clips from the LVDS connector that connect

with the SSB [1]. Caution: be careful, as these are very fragile connectors!

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2. Unplug all other connectors [2] and FFC connector [3].

3. Remove all the fixation screws from the SSB [4].

4. The SSB can now be shifted from side connector cover,

then lifted and taken out of the I/O bracket. Refer to

Figure 4-15

for details.

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19680_114.eps

Mechanical Instructions

2. Remove fixation screw that secure the WIFI module, getntly remove the module from the set.

When defective, replace the whole unit.

4.5.9 LCD Panel

1. Unplug all the connector cables of the boards.

2. Lift the subframe with SSB, PSU, Keyboard control panel, IR/LED board and WIFI module panel from the LCD panel and put it aside.

3. Gently take all the speakers out.

Warning:Cause the panels of 32"/48" 5009D series are bolt-on panels, the panel could not release from bezel. When defective, replace the whole unit.

4.6 Assembly/Panel Removal( for 40" 3009D series)

Instructions below apply to the 40HFL3009D/12.

4.6.1 Rear Cover

Figure 4-15 SSB removal

4.5.3 Power Supply Unit (PSU)

Caution: it is mandatory to remount all different screws at their

original position during re-assembly. Failure to do so may result in damaging the PSU.

1. Gently unplug all connectors from the PSU.

2. Remove all fixation screws from the PSU.

3. The PSU can be taken out of the set now.

4.5.4 Speakers

1. Gently release the tapes that secures the speaker cables.

2. Unplug the speaker connectors from the SSB.

3. Take the speakers out. When defective, replace the both units.

4.5.5 Stand bracket

1. Remove all fixation screws of the bracket.

2. Lift the bracket from the set.

4.5.6 Keyboard Control unit

Refer to Figure 4-16 Warning: Disconnect the mains power cord before removing the rear cover.

1. Remove fixation screws [1] that secure the base assy, pull

out the base assy from the set. Then remove the fixation screws [2], [3] that secure the rear cover. Refer to

Figure 4-16

2. Gently lift the rear cover from the TV. Make sure that wires

and cables are not damaged while lifting the rear cover from the set.

for details.

1. Unplug the connector from the SSB.

2. Remove the fixation screw that secure the keyboard control panel.

3. Unplug the connector from the keyboard control panel.

4. Gently release the tapes taht secures the keyboard cables.

5. Take the keyboard out.

When defective, replace the whole unit.

4.5.7 IR/LED Panel

1. Remove the stand bracket, as described earlier.

2. Remove fixation screw that secure the deco rear cover and take it out from the deco.

3. Unplug the connector from the IR/LED panel.

4. Gently release the double faced adhesive tape that pasted the panel and take it out from the deco.

When defective, replace the whole unit.

4.5.8 WIFI module

1. Unplug the connector from the SSB.

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Mechanical Instructions

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M4 × 10

Q3 × 8

M3 × 4

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EN 21TPM14.1HE LA 4.

Figure 4-16 Rear cover removal

4.6.2 Small Signal Board (SSB)

Refer to Figure 4-17 Caution: it is mandatory to remount all different screws at their original position during re-assembly. Failure to do so may result in damaging the SSB.

1. Release the clips from the LVDS connector that connect with the SSB [1]. Caution: be careful, as these are very fragile connectors!

2. Unplug all other connectors [2] and FFC connector [3].

3. Remove all the fixation screws from the SSB [4].

4. The SSB can now be shifted from side connector cover, then lifted and taken out of the I/O bracket. Refer to

Figure 4-17

for details.

4.6.3 Power Supply Unit (PSU)

Caution: it is mandatory to remount all different screws at their

original position during re-assembly. Failure to do so may result in damaging the PSU.

1. Gently unplug all connectors from the PSU.

2. Remove all fixation screws from the PSU.

3. The PSU can be taken out of the set now.

Figure 4-17 SSB removal

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M4 × 10

Q3 × 8

M3 × 4

Mechanical Instructions

4.6.4 Speakers

1. Gently release the tapes that secures the speaker cables.

2. Unplug the speaker connectors from the SSB.

3. Take the speakers out. When defective, replace the both units.

4.6.5 Stand bracket

1. Remove all fixation screws of the bracket.

2. Lift the bracket from the set.

4.6.6 IR/LED Board

1. Unplug the connector from the IR/LED board.

2. Gently release the clip that holds the board and take it out from the bezel.

When defective, replace the whole unit.

4.6.7 LCD Panel

1. Unplug all the connector cables of the boards.

2. Lift the subframe with SSB, PSU, IR/LED board from the LCD panel and put it aside.

3. Gently take all the speakers out. Warning:Cause the panels of 40" 3009D series are bolt-on panels, the panel could not release from bezel. When defective, replace the whole unit.

4.7 Assembly/Panel Removal( for 40"/55" 5009D series)

Instructions below apply to the 40HFL5009D/12, but will be similiar to the other 40"/55" 5009D series models.

4.7.1 Rear Cover

Refer to Figure 4-18 Warning: Disconnect the mains power cord before removing the rear cover.

1. Remove fixation screws [1] that secure the base assy, pull

out the base assy from the set. Then remove the fixation screws [2], [3] that secure the rear cover. Refer to

Figure 4-18

2. Gently lift the rear cover from the TV. Make sure that wires

and cables are not damaged while lifting the rear cover from the set.

for details.

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Figure 4-18 Rear cover removal

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EN 23TPM14.1HE LA 4.

4.7.2 Small Signal Board (SSB)

Refer to Figure 4-19 Caution: it is mandatory to remount all different screws at their original position during re-assembly. Failure to do so may result in damaging the SSB.

1. Release the clips from the LVDS connector that connect with the SSB [1]. Caution: be careful, as these are very fragile connectors!

2. Unplug all other connectors [2] and FFC connector [3].

3. Remove all the fixation screws from the SSB [4].

4. The SSB can now be shifted from side connector cover, then lifted and taken out of the I/O bracket. Refer to

Figure 4-19

for details.

4.7.7 IR/LED Panel

1. Remove the stand bracket, as described earlier.

2. Remove fixation screw that secure the deco rear cover and take it out from the deco.

3. Unplug the connector from the IR/LED panel.

4. Gently release the double faced adhesive tape that pasted the panel and take it out from the deco.

When defective, replace the whole unit.

4.7.8 WIFI module

1. Unplug the connector from the SSB.

2. Remove fixation screw that secure the WIFI module, getntly remove the module from the set.

When defective, replace the whole unit.

4.7.9 LCD Panel

1. Remove the stand as described earlier

2. Remove the SSB as described earlier.

3. Remove the PSU as described earlier.

4. Remove the speakers as described earlier.

5. Remove the Keyboard as described earlier.

6. Remove the IR/LED board as described earlier.

7. Remove the WiFi module board as described earlier.

8. Remove all other metal parts that do not belong to the LCD panel.

9. Release all fixing clips that secure the front bezel to the LCD panel.

10. Lift the LCD Panel from the front bezel.

When defective, replace the whole unit.

4.8 Set Re-assembly

To re-assemble the whole set, execute all processes in reverse order.

Notes:

Figure 4-19 SSB removal

4.7.3 Power Supply Unit (PSU)

Caution: it is mandatory to remount all different screws at their

original position during re-assembly. Failure to do so may result in damaging the PSU.

1. Gently unplug all connectors from the PSU.

2. Remove all fixation screws from the PSU.

3. The PSU can be taken out of the set now.

4.7.4 Speakers

1. Gently release the tapes that secures the speaker cables.

2. Unplug the speaker connectors from the SSB.

3. Take the speakers out. When defective, replace the both units.

• While re-assembling, make sure that all cables are placed and connected in their original position. See Figure 4-1

Figure 4-9

• Pay special attention not to damage the EMC foams on the SSB shields. Ensure that EMC foams are mounted correctly.

and

4.7.5 Stand bracket

1. Remove all fixation screws of the bracket.

2. Lift the bracket from the set.

4.7.6 Keyboard Control unit

1. Unplug the connector from the SSB.

2. Remove the fixation screw that secure the keyboard control panel.

3. Unplug the connector from the keyboard control panel.

4. Gently release the tapes taht secures the keyboard cables.

5. Take the keyboard out.

When defective, replace the whole unit.

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EN 24 TPM14.1HE LA5.

Service Modes, Error Codes, and Fault Finding

5. Service Modes, Error Codes, and Fault Finding

Index of this chapter:

5.1 Test Points

5.2 Service Modes

5.3 Stepwise Start-up

5.4 Service Tools

5.5 Software Upgrading

5.6 Error Codes

5.7 The Blinking LED Procedure

5.8 Fault Finding and Repair Tips

5.1 Test Points

As most signals are digital, it will be difficult to measure waveforms with a standard oscilloscope. However, several key ICs are capable of generating test patterns, which can be controlled via ComPair. In this way it is possible to determine which part is defective.

Perform measurements under the following conditions:

• Service Default Mode.

• Video: Colour bar signal.

• Audio: 3 kHz left, 1 kHz right.

5.2 Service Modes

The Service Mode feature is split into five parts:

• Service Alignment Mode (SAM).

• Factory Mode.

• Customer Service Mode (CSM).

• Computer Aided Repair Mode (ComPair).

SAM and the Factory mode offer features, which can be used by the Service engineer to repair/align a TV set. Some features are:

• Make alignments (e.g. White Tone), reset the error buffer (SAM and Factory Mode).

• Display information (“SAM” indication in upper right corner of screen, error buffer, software version, operating hours, options and option codes, sub menus).

The CSM is a Service Mode that can be enabled by the consumer. The CSM displays diagnosis information, which the customer can forward to the dealer or call centre. In CSM mode, “CSM”, is displayed in the top right corner of the screen. The information provided in CSM and the purpose of CSM is to:

• Increase the home repair hit rate.

• Decrease the number of nuisance calls.

• Solved customers’ problem without home visit.

ComPair Mode is used for communication between a computer and a TV on I engineer to quickly diagnose the TV set by reading out error codes, read and write in NVMs, communicate with ICs and the micro processor (PWM, registers, etc.), and by making use of a fault finding database. It will also be possible to up and download the software of the TV set via I ComPair. To do this, ComPair has to be connected to the TV set via the ComPair connector, which will be accessible through the rear of the set (without removing the rear cover).

Note: For the new model range, a new remote control (RC) is used with some renamed buttons. This has an impact on the activation of the Service modes. For instance the old “MENU” button is now called “HOME” (or is indicated by a “house” icon).

5.2.1 General

Next items are applicable to all Service Modes or are general.

Life Timer

During the life time cycle of the TV set, a timer is kept (called “Op. Hour”). It counts the normal operation hours (not the Stand-by hours). The actual value of the timer is displayed in

C /UART level and can be used by a Service

C with help of

SAM in a decimal value. Every two soft-resets increase the hour by + 1. Stand-by hours are not counted.

Software Identification, Version, and Cluster

The software ID, version, and cluster will be shown in the main menu display of SAM and CSM. The screen will show: “AAAAAAB-XXX.YYY.MMM.TTT”, where:

• AAAAAA is the chassis name: TPN142HE.

• B is the region indication: E = Europe, A = AP/China, U = NAFTA, L = LATAM.

• XXX is the main version number: this is updated with a major change of specification (incompatible with the previous software version). Numbering will go from 0- 255.

• YYY is the sub version number: this is updated with a minor change of specification (incompatible with the previous versions). Numbering will go from 0- 255.

• MMM is the number of the mandatory (upgrade) release in association with the area of the mandatory (upgrade) release. Numbering will go from 0 - 255.

• TTT bit 7 to 1 is the area of the mandatory (upgrade) release where 0 - none, 1 - Netflix, rest reserved.

• TTT bit 0 : 0 = development release, 1 = production release.

Display Option Code Selection

When after an SSB or display exchange, the display option code is not set properly, it will result in a TV with “no display”. Therefore, it is required to set this display option code after such a repair. To do so, press the following key sequence on a standard RC transmitter: “062596” directly followed by MENU and “xxx”, where “xxx” is a 3 digit decimal value of the panel type: see column “Display Code” in Table 6-3 accepted and stored in NVM, the set will switch to Stand-by, to indicate that the process has been completed. During this algorithm, the NVM-content must be filtered, because several items in the NVM are TV-related and not SSB related (e.g. Model and Prod. S/N). Therefore, “Model” and “Prod. S/N” data is changed into “See Type Plate”. In case a call centre or consumer reads “See Type Plate” in CSM mode.

5.2.2 Service Alignment Mode (SAM)

Purpose

• To modify the NVM.

• To display/clear the error code buffer.

• To perform alignments.

Specifications

• Operation hours counter (maximum five digits displayed).

• Software version, error codes, and option settings display.

• Error buffer clearing.

• Option settings.

• Software alignments (White Tone).

• NVM Editor.

• Set screen mode to full screen (all content is visible).

How to Activate SAM

To activate SAM, use one of the following methods:

• Press the following key sequence on the remote control transmitter: “062596”, directly followed by the “INFO” button. Do not allow the display to time out between entries while keying the sequence.

• Or via ComPair.

After entering SAM, the following items are displayed, with “SAM” in the upper right corner of the screen to indicate that the television is in Service Alignment Mode.

. When the value is

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Service Modes, Error Codes, and Fault Finding

EN 25TPM14.1HE LA 5.

Table 5-1 SAM mode overview

Main Menu Sub-menu 1 Sub-menu 2 Description

System Information Op Hour e.g. 02335 This represents the life timer. The timer counts no rmal ope ration hou rs, but does no t

Main SW ID e.g. “TPN142HE_005.001.07” See paragraph Software Identification, Version, and Cluster for the software name

ERR e.g. “016 000 000 000 000” Shows all errors detected since the last time the buffer was erased. Five errors

OP1 e.g. “000 016 071 000 000 000 000 C” Used to read-out the option bytes. See paragraph 6.4 Option Settings in the

Clear Codes Press [OK] to clean the Error Codes

Options OP#1-OP#8 e.g. “032” Option code Alignments Warm R Gain To align the White Tone. See

NVM editor Address Select and fill the NVM address

Upload to USB Channel List To upload several settings from the TV to an USB stick

Download from USB Channel List To download several settings from the USB stick to the TV

Initialize NVM Press [OK] to Initialize NVM

Dealer Options Set Virgin mode Virgin mode:Off Set Virgin mode

OP2 e.g. “002 002 064 064 010 014 206 C”

immediately

G Gain B Gain

Normal R Gain

G Gain B Gain

Cool R Gain

G Gain B Gain

Store Store the RGB value

Value Select and fill the NVM value Store Store the value in the address

NVM Copy Readable Info EDID Copy

NVM Copy EDID Copy

immediately

Store Press [OK] to store virgin mode

immediately

count Stand-by hours.

definition.

possible.

Alignments section for a det ailed description. Ten codes ar e possible. Erases the contents of the error buffer. Select this menu item and press the MENU

RIGHT key on the remote control. The content of the error buffer is cleared.

paragraph 6.3 Software Alignments in the Alignments section for a detailed description

To initialize a (corrupted) NVM. Be careful, this will erase all settings.

Store the virgin mode in the address

How to Navigate

• In the SAM menu, select menu items with the UP/DOWN keys on the remote control transmitter. The selected item will be indicated. When not all menu items fit on the screen, use the UP/DOWN keys to display the next/previous menu items.

• With the “LEFT/RIGHT” keys, it is possible to: – (De) activate the selected menu item. – (De) activate the selected sub menu. – Change the value of the selected menu item.

• When you press the MENU button once while in top level SAM, the set will switch to the normal user menu (with the SAM mode still active in the background).

• Press the following key sequence on the remote control transmitter: “062596” directly followed by the “Menu/Home” button to switch to SDM (do not allow the display to time out between entries while keying the sequence).

How to Store SAM Settings

To store the settings changed in SAM mode (except the RGB Align settings), leave the top level SAM menu by using the POWER button on the remote control transmitter or the television set. The mentioned exceptions must be stored separately via the STORE button.

How to Exit SAM

Use one of the following methods:

• Switch the set to STANDBY by pressing the mains button on the remote control transmitter or the television set.

• Via a standard RC-transmitter, key in “00” sequence.

Note: When the TV is switched “off” by a power interrupt while in SAM, the TV will show up in “normal operation mode” as soon as the power is supplied again. The error buffer will not be cleared.

5.2.3 Contents of the Factory mode:

Purpose

• To perform extended alignments.

Specifications

• Displaying and or changing Panel ID information.

• Displaying and or changing Tuner ID information.

• Error buffer clearing.

• Various software alignment settings.

• Testpattern displaying.

• Public Broadcasting Service password Reset.

•etc.

How to Activate the Factory mode

To activate the Factory mode, use the following method:

• Press the following key sequence on the remote control transmitter: from the “Menu/Home screen” press “1999”, directly followed by the “Back” button. Do not allow the display to time out between entries while keying the sequence.

After entering the Factory mode, the following items are displayed,

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Service Modes, Error Codes, and Fault Finding

Table 5-2 Factory mode overview

Default value

Item Item value

0 F/W VERSION Press OK Displays the software versions of the supplier, Flash PQ, Smart Picture,

1 PANEL_ID See table 6-3 Display code overview Displays and changes the Panel ID with th e lef t and ri ght cu rsor; be caref ul

2TUNER_ID 444466Displays and changes the Tuner ID with the left and right cursor. Not to be

3DEMOD_TYPE 001122Choose demod type. 4 ERR Code: xxx xxx xxx

xxx xxx 5 CLEAR ERROR BUFFER Press OK Selecting this clear all current error codes. 6 NVM ADDRESS 0 NVM address 0 to 8191, Use Item 6 to change and 7 to store the data to the

7 NVM VALUE 0 Displays the value at the NVM address of item 5 8 NVM STORE Press OK Use this option to save the data of item 6 to NVM address of item 5 9 NVM COPY TV to USB Press OK Use this to store the NVM dat a to the REPAIR folder of a FAT formatted USB

10 NVM READ USB to TV Press OK Use this to store the NVM data from the USB memory stick to the TV. The

11 RESET_PBS_PWD Press OK Use this to reset the Child Lock 12 DIM_LIB RESET Press OK Reset the Dimming 13 SRC_METER RESET Press OK Reset the Source meter 14 AMBLIGHT RESET Press OK Reset Ambilight 15 ACFG RESET Press OK Reset ACFG 16 CIPLUS QUERY Press OK Shows the Validity of the CI+ key and the supplier information 17 CIPLUS UPDATE Press OK Used to enter a new CI+ code into the NVM. This can only be used w hen no

18 EDID UPDATE Press OK Used to enter a new EDID codes into the NVM 19 TEST PATTERN Press OK With the “left” and “right” keys of the r emote control various test patterns can

20 VIRGIN_MODE Off Use this to return the set to virgin mode. Depends whether the set has been

21 E-Fuse On E-fuse mode 22 ORT_MODE Off ORT mode 23 VGA_UART_SWITCH Off When switched “on” the VGA port can be used for UART logging. 24 DRMWARNING Off Off Off Off On On Warning the data rights management 25 AGEING MODE Off On Off Off Off Off Use this for aging a new LCD panel 26 CLR_TEMP_R 255 230 255 255 255 255 Red colour temperature setting 27 CLR_TEMP_G 255 231 255 255 255 255 Green colour temperature setting 28 CLR_TEMP_B 255 255 255 255 255 255 Red colour temperature setting 29 AUTO_COLOR Press OK PC: any pattern that has black and white, YPbPr: SMPTE bar (colour bar),

30ADC_GAIN_R 000000Red ADC gain 31ADC_GAIN_G 000000Green ADC gain 32ADC_GAIN_B 000000Blue ADC gain 33 ADC_OFFSET_R 128 128 128 128 128 128 Red ADC offset 34 ADC_OFFSET_G 128 128 128 128 128 128 Green ADC offset 35 ADC_OFFSET_B 128 128 128 128 128 128 Blue ADC offset 36 YPBPR_PHASE InValid InValid InValid InValid InValid InValid Not available for this chassis 37 AUD_GAIN_LINEIN 0 Line-in audio gain 38 AUD_GAIN_HDMI 0 HDMI audio gain 39 AUD_GAIN_ATV 0 Analogue TV audio gain 40 AUD_GAIN_DTV 0 Digital TV audio gain 41 AUD_GAIN_USB 0 USB audio gain 42 AQ_INDEX 14 14 16 16 10 10 Audio Quality index 43 AUDIO TEST MODE Off Used for audio testi ng duri ng pr od ucti on 44 AUDIO CHANNEL TYPE 0.0 0.0 0.0 0.0 0.0 0.0 Defines the installed speaker system 45 AUDIO SRS Off SRS Audio 46 DUMP PQ FROM TV Press OK Saves the picture quality data to a file “pq.bin” t o the root of a FAT form atted

47 LOAD PQ to TV Press OK Loads the pic ture quality data from a file “pq.bin” in to the TV 48 DUMP AQ FROM TV Press OK Saves the audio quality data to a file “AQ.bin” to the root of a FAT formatted

49 LOAD AQ to TV Press OK Loads the audio quality data from a file “AQ.bin” in to the TV

000 000 000 000 000 Values showing the last 5 errors during the last 50 hours of operation,

Description24" 28" 32" 40" 48" 55"

BL Dimming, Source Meter, the Picture Quality checksum, the Dimming library, the Source meter library, the Flash AQ, MCU and OAD software versions.

changing this, it can result in not correct displaying the screen!

changed when the tuner is replaced with the correct service part.

according to table 5-4 Error code table

correct NVM address

memory stick. The TV will write two files in the REPAIR folder of the memory stick. It will create this folder if it does not exist. The items are “Channel list”, “Personal settings”, “Option codes”, “Display-related alignments” and “History list”. In case the download to the USB stick was not successful “Failure” will appear. In this case, check if the USB stick is connected properly. Now the settings are stored onto the USB sti ck and can be used to download onto another TV or other SSB. Uploading is of course only possible if the software is running and if a picture is available. This method is created to be able to save the customer’s TV settings and to store them into another SSB.

TV will save the two files which were created in item 8 to the NVM of the set. Use these options when replacing a SSB. When “USB to TV Success” is displayed remove the power and restart the TV

CI+ code exists in the NVM

be chosen

used already.

any timing.

USB memory stick

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Service Modes, Error Codes, and Fault Finding

Default value

Item Item value

50 COPY BIN CHL to TV Press OK Copy the USB channel list to TV 51 COPY BIN CHL to USB Press OK Copy the TV channel list to USB 52 FEF CHECK Off FEF Check 53 PANEL FLIP On Off Off Off On On Flip panel 54 VGA_SOURCE On On On On On On Enable/Disable VGA source 55 HDMI3 Off Off Off Off Off Off Enable/Disable HDMI3 source 56 HDMI4 Off Off Off Off Off Off Enable/Disable HDMI4 source 57 USB2 Off Off Off Off On On Enable/Disable USB2 source 58 USB3 Off Off Off Off Off Off Enable/Disable USB3 source 59 KEYBOARD CONFIG Off Off Off Off On On Enable/Disable HDMI3 source 60 LIGHT SENEOR TUNING 0 Light sensor 61 LIGHT SENSOR TYPE 0 Light sensor 62 TEMP SENSOR TYPE000000Tempreture sensor 63 AMBILIGHT_DRIVER000000Drive the Ambient light 64 AMBILIGHT TYPE000000The type of Ambient light 65 LED TYPE 000000The type of LED 66 MHP APP Off Off Off Off Off Off MHP APP 67 3D 0000003D on/off 68 SMALL SCREEEN Off Off Off Off Off Off Small screen

69 BLUETOOTH Off Off Off Off Off Off BLUETOOTH 70 ARC TEST - Off Off Off Off Off ARC Test 71 EXIT_FACTORY Press OK Exits the Factory mode

Description24" 28" 32" 40" 48" 55"

EN 27TPM14.1HE LA 5.

How to Exit the Factory mode

Use one of the following methods:

• Select EXIT_FACTORY from the menu and press the “OK” button.

Note: When the TV is switched “off” by a power interrupt, or normal switch to “stand-by” while in the factory mode, the TV will show up in “normal operation mode” as soon as the power is supplied again. The error buffer will not be cleared.

5.2.4 Customer Service Mode (CSM)

Purpose

The Customer Service Mode shows error codes and information on the TVs operation settings.The call centre can instruct the customer (by telephone) to enter CSM in order to identify the status of the set.This helps the call centre to diagnose problems and failures in the TV set before making a service call. The CSM is a read-only mode; therefore, modifications are not possible in this mode.

Specifications

• Ignore “Service unfriendly modes”.

• Line number for every line (to make CSM language independent).

• Set the screen mode to full screen (all contents on screen is visible).

• After leaving the Customer Service Mode, the original settings are restored.

• Possibility to use “CH+” or “CH-” for channel surfing, or enter the specific channel number on the RC.

How to Activate CSM

To activate CSM, press the following key sequence on a standard remote control transmitter: “123654” (do not allow the display to time out between entries while keying the sequence). After entering the Customer Service Mode, the following items are displayed.

Note: Activation of the CSM is only possible if there is no (user) menu on the screen!

Contents of CSM

• 1.1 Set Type This information is very helpful for a helpdesk/workshop as reference for further diagnosis. In this way, it is not necessary for the customer to look at the rear of the TV-set. Note that if an NVM is replaced or is

initialized after corruption, this set type has to be re-written to NVM.

• 1.2 Production code Displays the production code (the serial number) of the TV. Note that if an NVM is replaced or is initialized after corruption, this production code has to be re-written to NVM.

• 1.3 Installation date Indicates the date of the first installation of the TV. This date is acquired via time extraction.

• 1.4a Option Code 1 Gives the option codes of option group 1 as set in SAM.

• 1.4b Option Code 2 Gives the option codes of option group 2 as set in SAM.

• 1.5 SSB Gives an identification of the SSB as stored in NVM. Note that if an NVM is replaced or is initialized after corruption, this identification number has to be re-written to NVM. This identification number is the 12NC number of the SSB.

• 1.6 Display 12NC NVM read/write.

• 1.7 PSU 12NC NVM read/write.

• 1.8 RF4CE 12NC NVM read/write.

• 2.1 Current Main SW Displays the built-in main software version. In case of field problems related to software, software can be upgraded. As this software is consumer upgradeable, it will also be published on the internet.

• 2.2 Standby SW Displays the built-in stand-by processor software version. Upgrading this software will be possible via USB.

e Displays the Display Code number.

• 2.3 Pan

el Cod

• 2.4 Bootloader ID ID of Bootloader.

• 2.5 NVM version Detects and displays NVM version.

• 2.6 Flash ID ID of flash model.

• 2.7 e-UM version eDFU (help) version.

• 2.8 Channel Table Structure Version version of channel table structure.

• 2.9 Error Codes Detects and displays errors.

• 3.1 Signal Quality Analog/digital signal strength.

• 3.2 Child lock Not active / active. This is a combined item for locks. If any lock (channel lock, parental lock) is active, it is indicated as “active”.

• 3.3 HDCP keys Indicates the validity of the HDMI keys (or HDCP keys). In case these keys are not valid and the customer wants to make use of the HDMI functionality, the SSB has to be replaced.

• 3.4 Ethernet MAC address A Media Access Control address (MAC address) is a unique identifier assigned to network interfaces for communications on the physical network segment.

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120224

Power Off

Standby Soft Mode

Power On

Semi- Standby

Standby

Switch

Off(Mains Power Plug)

Standby Soft Mode Command Received, previously in Standby

Soft Mode (Power tact switch)

TV Wakeup commands Received (TV Wakeup keys)

Digital background tasks started

Digital background tasks completed

Swith On, previously in

Standby/Semi- Standby (Mains Power Plug)

Standby Soft Mode

Command Received (Power tact

switch)

Switch Off (Mains Power Plug)

Switch Off

(Mains Power Plug)

Swith On, previously in Standby Soft Mode (Mains Power Plug)

Standby commands

Received (RC

Standby key)

Standby Soft Mode

Command Received, previously in Standby Soft Mode (Power tact switch)

TV Wakeup commands Received (TV Wakeup keys)

Switch On, previously in Power On Mode (Power tact switch)

Standby Soft Mode Command Received, (Power tact switch)

Switch Off (Mains Power Plug)

Switch On,previously in TV Operation Mode (Mains Power Plug)

Service Modes, Error Codes, and Fault Finding

• 3.5 Wireless MAC address Wireless Media Access Control address.

How to Navigate

By means of the “CURSOR-DOWN/UP” knob (or the scroll wheel) on the RC-transmitter, can be navigated through the menus.

5.3 Stepwise Start-up

How to Exit CSM

To exit CSM, use one of the following methods.

• Press the MENU/HOME button on the remote control transmitter.

• Press the POWER button on the remote control transmitter.

• Press the POWER button on the television set.

2014-May-16

Figure 5-1 Stepwise Start-up

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Service Modes, Error Codes, and Fault Finding

10000_036_090121.eps

091118

UART SERVICE

CONNECTOR

UART SERVICE

CONNECTOR

I2C SERVICE

CONNECTOR

TO TV

HDMI I

C only

Optional power

5V DC

ComPair II Developed by Philips Brugge

RC out

RC in

Optional

Switch

Power ModeLink/

Activity

ComPair II

Multi

function

RS232 /UART

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5.4 Service Tools

5.4.1 ComPair

Introduction

ComPair (Computer Aided Repair) is a Service tool for Philips Consumer Electronics products. and offers the following:

1. ComPair helps to quickly get an understanding on how to repair the chassis in a short and effective way.

2. ComPair allows very detailed diagnostics and is therefore capable of accurately indicating problem areas. No knowledge on I because ComPair takes care of this.

3. ComPair speeds up the repair time since it can automatically communicate with the chassis (when the micro processor is working) and all repair information is directly available.

4. ComPair features TV software up possibilities.

Specifications

ComPair consists of a Windows based fault finding program and an interface box between PC and the (defective) product. The ComPair II interface box is connected to the PC via an USB cable. For the TV chassis, the ComPair interface box and the TV communicate via a bi-directional cable via the service connector(s). The ComPair fault finding program is able to determine the problem of the defective television, by a combination of automatic diagnostics and an interactive question/answer procedure.

How to Connect

This is described in the chassis fault finding database in ComPair.

C or UART commands is necessary,

5.5 Software Upgrading

5.5.1 Description

It is possible for the user to upgrade the main software via the USB port. This allows replacement of a software image in a stand alone set. A description on how to upgrade the main software can be found in the DFU or on the Philips website.

5.5.2 Introduction

Philips continuously tries to improve its products, and it’s recommend that the TV software is updated when updates are available. Software update files can be obtained from the dealer or can be downloaded from the following websites:

http://www.philips.com/support

Preparing a portable memory for software upgrade

The following requirements have to be met:

1. A personal computer connected to the internet.

2. An archive utility that supports the ZIP-format (e.g. WinZip for Windows or Stufflt for Mac OS).

3. A FAT formatted USB memory stick (preferably empty).

Note:

1. Only FAT/DOS-formatted memory sticks are supported.

2. Only use software update files that can be found on the

http://www.philips.com/support

5.5.3 Check the current TV software version

Before starting the software upgrade procedure, it is advised to check that what the current TV software:

1. Press the “1 2 3 6 5 4” button on the remote control to enter the CSM mode.

2. Use the up/down cursor keys to select “Current Main Software”.

If the current software version of the TV is the same as the latest update file found on http://www.philips.com/support not necessary to update the TV software.

web site.

, it is

Figure 5-2 ComPair II interface connection

Caution: It is compulsory to connect the TV to the PC as

shown in the picture above (with the ComPair interface in between), as the ComPair interface acts as a level shifter. If one connects the TV directly to the PC (via UART), ICs can be blown!

How to Order

ComPair II order codes:

• ComPair II interface: 3122 785 91020.

• Software is available via the Philips Service web portal.

• ComPair UART interface cable for TPM10.1x xx. (using DB9 to 2mm pitch JST connector): 3122 785 90630.

Note: When you encounter problems, contact your local support desk.

5.5.4 Download the latest software

1. Open the internet page http://www.philips.com/support

2. Find information and software related to the TV.

3. Select the latest software update file and download it to the PC.

4. Insert the USB memory stick into one of the USB ports of the PC.

5. Decompress the downloaded ZIP file and copy it to the root directory of the USB flash drive.

5.5.5 Update the TV software

1. Turn the TV on and wait for it to boot completely.

2. Insert the USB memory stick that contains the software update files in one of the TV’s USB ports.

3. The TV will detect the USB memory stick automatically. Then a window jumps out as Figure 5-3 Note: If the USB flash drive is not detected after power up, disconnect it and re-insert it.

4. Select [Update] and press OK. See Figure 5-3

5. To proceed, In next menu select [Start] and press OK to start software updates. See Figure 5-4

6. Upgrading will now begins and the status of the updating progress will be displayed.

7. When the TV software is updated. Remove your USB flash drive, then select [Restart] and press OK to restart the TV.See Figure 5-5

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110324

Figure 5-3 Update the TV software [1/3]

Figure 5-4 Update the TV software [2/3]

Service Modes, Error Codes, and Fault Finding

• FUS_clustername_version.zip: Contains the “autorun.upg” which is needed to upgrade the TV main software and the software download application.

• NVM_clustername_version.zip: Default NVM content. Must be programmed via ComPair.

5.5.7 How to Copy NVM Data to/from USB

When copying data to and from a USB memory stick, the folder “repair” is used. When inserting an empty USB memory stick, and downloading data to the stick, the TV will create this folder. When sending data from a USB memory stick to a TV, the intended data must be available in the “repair” folder. Note that when copying EDID data to the TV, all necessary EDID files must be in this folder. Service mode overview for your reference.

Table 5-3 Service mode overview

Service Modes Description

SAM Service alignment mode Factory Mode Used for extended al ignments

19080_208_110324.eps

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CSM 3-page compact CSM pages. There will be CSM dump to

USB SW upgradeable SW-upgrading of flash memories can be done via USB.

NVM-Editor in SAM NVM-editor will function as in the past: Address an d Value

Service Data New Service data in SAM for CTN, Prod. no., 12NC

USB copy/paste in SAM

UART logging There will be printout available in UART. No specifications

Blind SAM RC sequence “062598” + “Menu” + “Panel code” Clear Buffer RC sequence “062599” + “OK” or via SAM

USB-stick upon entering CSM-mode

The main SW can be upgraded via the ZIP

field is a decimal value via digit entry

programming with virtual keyboard Channel list, NVM data, Readable info, EDID

of the printout, per MTK provision/definition.

19080_209_110324.eps

Figure 5-5 Update the TV software [3/3]

Note:

• Do not remove the USB flash drive during the software update.

• If a power failure occurs during the update, do not remove the USB flash drive from the TV. The TV will continue the software update as soon as the power comes up again.

• If an error occurs during the update retry the procedure or contact the dealer.

• We do not recommend downgrading to an older version.

• Once the upgrade is finished, use the PC to remove the TV software from the USB portable memory.

5.5.6 Content and Usage of the One-Zip Software File

Below you find a content explanation of the One-Zip file, and instructions on how and when to use it. Only files that are relevant for Service are mentioned here.

• EDID_clustername.zip: Contains the EDID content of the different EDID NVMs. See ComPair for further instructions.

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5.6 Error Codes

5.6.1 Introduction

Error codes are required to indicate failures in the TV set. In principle a unique error code is available for every:

• Activated (SW) protection.

•Failing I

• General I The last five errors, stored in the NVM, are shown in the Service menu’s. This is called the error buffer. The error code buffer contains all errors detected since the last time the buffer was erased. The buffer is written from left to right. When an error occurs that is not yet in the error code buffer, it is displayed at the left side and all other errors shift one position to the right. An error will be added to the buffer if this error differs from any error in the buffer. The last found error is displayed on the left. An error with a designated error code never leads to a deadlock situation. It must always be diagnosable (e.g. error buffer via OSD or blinking LED or via ComPair). In case a failure identified by an error code automatically results in other error codes (cause and effect), only the error code of the MAIN failure is displayed.

5.6.2 How to Read the Error Buffer

You can read the error buffer in three ways:

• On screen via the SAM/SDM/CSM (if you have a picture).

C device.

C error.

Example: – ERROR: 000 000 000 000 000: No errors detected – ERROR: 013 000 000 000 000: Error code 13 is the

last and only detected error

– ERROR: 034 013 000 000 000: Error code 13 was

detected first and error code 34 is the last detected (newest) error

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