Panasonic KX-UTG300 operating instructions
KX-UTG300
<KX-UTG300>
SIP Phone
Thank you for purchasing this Panasonic product.
Please read this manual carefully before using this product and save this manual for future use.
KX-UTG300: Software File Version 1.131 or later
Document Version: 2014-04
Operating Instructions
Model No.
Introduction
Introduction
Feature Highlights
Easy Operation
You can easily access features using the Navigator key, fixed buttons, and soft buttons.
Also, the Message/Ringer lamp will inform you when you have an incoming call or a message waiting.
High-quality Voice Communication
This unit supports the standard SIP protocol and the G.722 codec, enabling reliable and high-quality voice
communication.
ECO Mode
Enabling ECO mode allows you to use this unit while reducing the amount of electricity consumed
(Page 45).
Compatible with Electric Hook Switch (EHS) Headsets
This unit supports EHS headsets (Page 58).
Compatible with Bluetooth® Wireless Headsets
This unit supports Bluetooth wireless headsets (Page 58).
Outline
This manual describes information about the installation and operation of the unit.
Related Documentation
Getting Started
Briefly describes basic information about the installation of the unit.
Administrator Guide
Describes information about the programming and maintenance of the unit.
Manuals and supporting information are provided on the Panasonic Web site at:
http://www.panasonic.com/sip
Note
• The contents and design of the software are subject to change without notice.
2 Operating Instructions Document Version 2014-04
Introduction
Other Information
Trademarks
• The Bluetooth
use of such marks by Panasonic System Communications Company of North America is under license.
• Plantronics is a trademark or registered trademark of Plantronics, Inc.
• Jabra is a registered trademark of GN Netcom A/S.
• All other trademarks identified herein are the property of their respective owners.
When you ship the product
Carefully pack and send it prepaid, adequately insured and preferably in the original carton. Attach a
postage-paid letter, detailing the symptom to the outside of the carton.
DO NOT send the product to the Executive or Regional Sales offices. They are NOT equipped to make repairs.
Product Service
Panasonic factory service centers for this product are listed in the service center directory.
Consult your authorized Panasonic dealer for detailed instructions.
®
word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any
Document Version 2014-04 Operating Instructions 3
MODEL NO.
SERIAL NO.
DATE OF PURCHASE
NAME OF DEALER
DEALER'S ADDRESS
DEALER'S TEL. NO.
MAC ADDRESS
Introduction
For Future Reference
Record the information in the space below for future reference.
Note
• The serial number and MAC address of this product may be found on the label affixed to the bottom
of the unit. You should note the serial number and MAC address of this unit in the space provided and
retain this manual as a permanent record of your purchase to aid in identification in the event of theft.
4 Operating Instructions Document Version 2014-04
Table of Contents
Important Information ..............................................................................8
Data Security .....................................................................................................................8
Additional Information ......................................................................................................9
Before Operating the Telephone ..........................................................11
Accessory Information ...................................................................................................11
Location of Controls .......................................................................................................12
Screens ............................................................................................................................15
Icons .................................................................................................................................16
Soft Button List ...............................................................................................................18
Basic Operations .............................................................................................................20
Confirming Your Extension Number ...............................................................................20
Going off- and on-hook ...................................................................................................20
Adjusting the Volume .....................................................................................................20
Feature Operations ................................................................................21
Making Calls ....................................................................................................................21
Making a Call ..................................................................................................................21
Making a Call from the Phonebook List ..........................................................................21
Dialing by Using Call Logs .............................................................................................21
Redialing the Last Number You Dialed (Redial, Last Number) ......................................21
One-touch Dialing ...........................................................................................................22
Intercom .........................................................................................................................22
Multicast Paging (Push To Talk) ....................................................................................22
Receiving Calls ................................................................................................................23
Receiving a Call .............................................................................................................23
Rejecting Calls ...............................................................................................................23
Ignoring Calls .................................................................................................................24
Holding a Call ..................................................................................................................24
Receiving a Second Call (Answering Call Waiting) .....................................................25
Talking to Two Parties Alternately (Call Splitting) .......................................................25
Transferring a Call (Call Transfer) .................................................................................26
To Transfer with a Flexible Button ..................................................................................26
To Transfer with Flexible Buttons on the KX-UTA336 ....................................................26
Mute ..................................................................................................................................27
Conference Call ...............................................................................................................27
Making a Conference Call ..............................................................................................27
Removing a Party from the Conference .........................................................................27
Ending a Conference Call ..............................................................................................27
Checking Messages ........................................................................................................28
Checking New Messages ...............................................................................................28
Checking Missed Calls ...................................................................................................28
Erasing All Call Logs in a Log Category .......................................................................28
Call Forwarding/Do Not Disturb .....................................................................................29
Optional Group Features ................................................................................................29
SCA (Shared Call Appearance) ......................................................................................29
Services ...........................................................................................................................29
Flexible Buttons ..............................................................................................................30
Using Flexible Buttons with the KX-UTA336 ..................................................................31
IM&P (Instant Messaging & Presence) ..........................................................................33
Logging in to IM&P .........................................................................................................33
Presence ........................................................................................................................34
Table of Contents
Document Version 2014-04 Operating Instructions 5
Table of Contents
Contacts .........................................................................................................................34
Sending Messages to Contacts ......................................................................................35
Calling Contacts .............................................................................................................35
Making Conference Calls ...............................................................................................35
Customizing the Telephone ..................................................................36
Phonebook List ...............................................................................................................36
Adding a New Phonebook Entry ....................................................................................36
Adding a Phonebook Entry from the Call Log ................................................................36
Editing a Phonebook Entry .............................................................................................36
Searching for a Phonebook Entry ..................................................................................37
Deleting a Phonebook Entry ...........................................................................................37
Export/Import Phonebook Entries ..................................................................................37
User Settings ...................................................................................................................39
Accessing the Settings ...................................................................................................39
Available Settings ...........................................................................................................39
Settings Details ..............................................................................................................42
Entering Characters ........................................................................................................52
Web User Interface Programming .................................................................................54
Local Phonebook .........................................................................................................37
LDAP Phonebook ........................................................................................................37
Enterprise Phonebook .................................................................................................37
Basic Phone Settings ..................................................................................................42
Basic Call Features .....................................................................................................45
Information Display ......................................................................................................46
Network Settings .........................................................................................................47
Application Settings .....................................................................................................50
Network Test ...............................................................................................................51
Reset ...........................................................................................................................51
Restart .........................................................................................................................51
Installation and Setup ............................................................................55
Attaching/Removing the Stand ......................................................................................55
Connections ....................................................................................................................58
Installing the KX-UTA336 ...............................................................................................61
Wall Mounting ..................................................................................................................63
Hooking the Handset ......................................................................................................66
Using a Headset ..............................................................................................................68
USB Devices ....................................................................................................................68
USB Headsets ................................................................................................................69
USB Hubs .......................................................................................................................69
Setting Up the Unit ..........................................................................................................69
Maintaining the Unit ........................................................................................................69
Resetting the Unit ...........................................................................................................69
Restarting the Unit ..........................................................................................................69
Cleaning the Unit ............................................................................................................70
Open Source Software ...........................................................................71
Appendix .................................................................................................86
Specifications ..................................................................................................................86
Troubleshooting ..............................................................................................................88
Common Issues and Solutions .......................................................................................88
Error Messages ..............................................................................................................92
6 Operating Instructions Document Version 2014-04
Table of Contents
Index..............................................................................................................93
Document Version 2014-04 Operating Instructions 7
Important Information
Important Information
Data Security
We recommend observing the security precautions
described in this section, in order to prevent the
following:
– loss, disclosure, falsification, or theft of user
information
– unauthorized use of the unit
– interference or suspension of use caused by an
unauthorized party
We cannot be responsible for damages resulting
from the misuse of this product.
User information is defined as the following:
– Phonebook names, phone numbers, and IP
addresses
– Forwarding destination numbers
– Numbers stored in One-touch Dialing buttons
– Passwords used to log in to the Web user interface
– Call logs
Preventing Data Loss
• Keep a copy of all important data (such as the
phonebook list) in case the machine malfunctions
and data cannot be recovered.
• There is a risk that data stored or saved on the unit
may be changed or deleted when, for instance, the
unit is being repaired. To protect important data
from unexpected damage, see Data Security
(Page 8).
Preventing Data Disclosure
• When user information is sent from the unit to a PC
or other external device, the confidentiality of that
information becomes the responsibility of the
customer. Before disposing of the PC or other
external device, ensure that data cannot be
retrieved from it by formatting the hard disk and/or
rendering it physically unusable.
Preventing Data Disclosure Over the
Network
• To ensure the security of private conversations,
only connect the unit to a secure network.
• To prevent unauthorized access, only connect the
unit to a network that is properly managed.
• Make sure all personal computers that are
connected to the unit employ up-to-date security
measures.
Security Information
• Security settings, such as passwords, cannot be
undone at Panasonic service centers. Take
measures to prevent passwords from being lost or
forgotten.
• If a password is forgotten, initialize the unit and
configure the settings again. For details, consult
your administrator or dealer.
• For best security, set passwords that cannot be
guessed easily, and change passwords
periodically.
• If using SSL authentication, an NTP server must
also be specified. Furthermore, if SSL
authentication is performed without specifying an
NTP server, authentication will be unconditionally
validated without confirming the validity of the SSL
certificate.
• Store backups in a secure location.
• Do not store sensitive personal information in the
unit.
• Personal information (such as the phonebook list
and call log) can be registered and/or saved on this
unit. To prevent data leakage or unexpected
damages, make a record of necessary user
information, etc., and initialize the unit to return it to
its factory settings in the following cases.
– When passing on or disposing of the unit
– When lending the unit
– When having the unit repaired
• Make sure the unit is serviced by only a certified
technician.
8 Operating Instructions Document Version 2014-04
Important Information
Additional Information
FCC and Other Information
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful
interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to
radio communications. However, there is no guarantee
that interference will not occur in a particular installation.
If this equipment does cause harmful interference to
radio or television reception, which can be determined
by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment
and receiver.
• Connect the equipment into an outlet on a circuit
different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV
technician for help.
CAUTION
Any changes or modifications not expressly
approved by the party responsible for compliance
could void the user’s authority to operate this
device.
FCC Declaration of Conformity
Trade Name: Panasonic
Model Number: KX-UTG300
Responsible Party:
Panasonic Corporation of North America
Two Riverfront Plaza
Newark, NJ 07102-5490 U.S.A.
Telephone No.: 1-800-211-PANA (7262)
This equipment complies with Part 68 of the FCC rules
and the requirements adopted by the ACTA. On the
bottom of the cabinet of this equipment is a label that
contains, among other information, a product identifier
in the format
US:ACJ.......
If requested, this number must be provided to the
telephone company.
If trouble is experienced with this equipment, for repair
or warranty information, please contact:
Panasonic National Service Center
1615 Dundee Avenue Dock G
Elgin, IL 60120
1 (847) 888-7000
Connection to party line service is subject to state tariffs.
Contact the state public utility commission, public
service commission or corporation commission for
information.
If your home has specially wired alarm equipment
connected to the telephone line, ensure the installation
of this equipment does not disable your alarm
equipment. If you have questions about what will
disable alarm equipment, consult your telephone
company or a qualified installer.
WHEN PROGRAMMING EMERGENCY NUMBERS
AND (OR) MAKING TEST CALLS TO EMERGENCY
NUMBERS:
a. Remain on the line and briefly explain to the
dispatcher the reason for the call.
b. Perform such activities in the off-peak hours, such
as early morning or late evenings.
This equipment is hearing aid compatible.
When you hold the phone to your ear, noise might be
heard in your Hearing Aid. Some Hearing Aids are not
adequately shielded from external RF (radio frequency)
energy. If noise occurs, use the speakerphone option
(if applicable) when using this phone. Consult with your
audiologist or Hearing Aid manufacturer about the
availability of Hearing Aids which provide adequate
shielding to RF energy commonly emitted by digital
devices.
This unit features a built-in Bluetooth module that
can be used to wirelessly connect a Bluetooth
headset to the unit.
Radio Frequency Exposure Requirements
This product complies with FCC radiation exposure
limits set forth for an uncontrolled environment. To
comply with FCC RF exposure requirements, it must be
installed and operated in accordance with provided
instructions. The unit requires minimum 20 cm (8 in)
spacing must be provided between antennas and all
person’s body (excluding extremities of hands, wrists
and feet) during wireless modes of operation. This
transmitter must not be co-located or operated in
conjunction with any other antenna or transmitter.
Document Version 2014-04 Operating Instructions 9
T
Compatible with
Hearing Aid T-Coil
TIA-1083
Important Information
Compliance with TIA-1083 standard
Telephone handsets identified with
this logo have reduced noise and
interference when used with T-Coil
equipped hearing aids and cochlear
implants.
10 Operating Instructions Document Version 2014-04
Before Operating the Telephone
Accessory Information
Before Operating the Telephone
Included Accessories
Handset (1) Handset Cord (1)
[Part No.]
95.1204T00
Stand (1) Ethernet cable (1)
[Part No.]
467.00209.005
*1
[Part No.]
371.00447.005
[Part No.]
371.00473.005
*1
For extra orders for the accessories, call toll-free: 1-800-332-5368.
Note
• The illustrations may differ from the appearance of the actual product.
Optional Accessories
AC Adaptor
Wall Mount Kit
Add-on key module
• DSA-42D-48 2 480063 (P/N: 381.00398.005)
• KX-A433
• KX-UTA336
Document Version 2014-04 Operating Instructions 11
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DGH
Before Operating the Telephone
Location of Controls
Front View
Handset Hook
Keeps the handset stable when the unit is mounted on a wall.
LCD (Liquid Crystal Display)
The unit is equipped with a 5.0-inch color LCD touch screen and LCD backlight.
Message/Ringer Lamp
When you receive a call, the lamp flashes red.
When someone has left you a message, the lamp stays on red.
MESSAGE
Used to access your voice mailbox.
VOLUME
Used to adjust the volume.
FORWARD/DO NOT DISTURB
Used to set Call Forwarding or Do Not Disturb on your extension.
Navigator Key
Used to select desired items.
ENTER
Used to assign the selected item.
HOME
Used to return the display to the home screen.
SP-PHONE (Speakerphone)
Used for performing hands-free operations. When the SP-PHONE is used, its lamp turns red.
HEADSET
Used when using a headset. When the HEADSET is used, its lamp turns red.
12 Operating Instructions Document Version 2014-04
CONFERENCE
A
B
Used to establish a three-way conference.
TRANSFER
Used to transfer a call to another party.
MUTE
Used to mute the microphone/handset/headset during a conversation. When the MUTE is used, its lamp
turns red.
REDIAL
Used to redial the last dialed number.
HOLD
Used to put a call on hold.
Left Side View
Before Operating the Telephone
Right Side View
Add-on Key Module Slot Cover
Remove the Add-on key module slot cover when connecting an Add-on key module to the unit.
USB Port
Connect a USB headset or other USB device.
Document Version 2014-04 Operating Instructions 13
CDE FBA
Before Operating the Telephone
Bottom View
DC Jack
LAN Port
PC Port
EHS Jack
Headset Jack
Handset Jack
14 Operating Instructions Document Version 2014-04
A
C
B
Before Operating the Telephone
Screens
This section explains the screens, and the buttons and icons that appear on the display.
Home Screen
Status Bar
Indicates the status of various features (Page 16) as well as information such as the date and time.
Home Screen Icons
The Home screen icons can be used to access various functions and screens on the phone. You can select
Home screen icons by touching them.
Icon
Access the Phone screen. (Page 20)
Access the Flexible button screen. (Page 30)
Access the phonebook. (Page 36)
Access the call log. (Page 21)
Access the user setting menus. (Page 39)
Access the paging screen. (Page 22)
Access the service screen. (Page 29)
Access Instant Messaging and Presence. (Page 33)
Page Buttons
Indicates how many pages are available for the Home screen and which page is currently displayed. If
other pages are available, press [
] or [ ] to display the other page.
Description
Document Version 2014-04 Operating Instructions 15
A
B
C
More
Before Operating the Telephone
Phone Screen
Line Buttons
Line buttons are used to access the lines registered to the unit. Line buttons can be selected by touching
them or by pressing [ ] or [ ]. A maximum of 6 lines can be registered to the unit. The status of line buttons
can be confirmed with the displayed line icons (Page 17).
Call Buttons
Call buttons are used to select calls to or from the unit. Call buttons can be selected by touching them or
by pressing [ ] or [ ]. The status of call buttons can be confirmed with the displayed call icons
(Page 17).
Soft Buttons
Soft buttons are displayed for functions that can be used depending on the screen displayed and the state
of the unit. If
Page 18 for a list of commonly used soft buttons.
is displayed, you can touch it to display other available soft buttons. See
Icons
Status Icons
Status icons indicate the status of the unit and are displayed at the top of the screen in the status bar.
Icon
Displayed when the ringer is turned off (Page 20).
Displayed when [HEADSET] is pressed.
Description
Displayed when the connection to the LAN is lost. If this icon is displayed, check
the Ethernet cable connection.
Displayed when the Bluetooth feature is activated but not connected to a device.
(Page 68).
16 Operating Instructions Document Version 2014-04
Icon Description
Displayed when the Bluetooth feature is activated and connected to a device.
(Page 68).
Displayed when ECO mode is enabled.
Displayed when a firmware upgrade is available.
Line Icons
Line icons indicate the status of lines in the Phone or Call log screens.
General Line
Icon
Shared Line
Icon
*1
Displayed when registering to the SIP server.
Displayed when registration to the SIP server has been lost. If this icon
is displayed, consult your administrator or dealer.
Before Operating the Telephone
Description
Indicates the line is registered to the SIP server.
Displayed when the line is on a call.
Displayed when the line has an incoming call.
Displayed when the line has a call on hold.
Indicates that DND (Do not Disturb) settings are active for the line.
Indicates that call forwarding settings are active for the line.
Indicates that auto answer settings are active for the line.
— Displayed next to lines that have new messages (Page 28).
— Indicates that there was a missed call. This icon also indicates a missed
call in the call log.
*1
Shared line is an optional feature and may not be supported on your phone system. See Page 29 for information.
Call Icons
Call icons indicate the status of calls and lines in the Phone screen.
Icon
Displayed when dialing on-hook.
Document Version 2014-04 Operating Instructions 17
Description
Back
Call Log
Phonebook
Cancel
Backspace
Search
End Call
Before Operating the Telephone
Icon Description
Displayed when dialing off-hook, or when on an active incoming or outgoing call.
Displayed when there is an incoming call.
Displayed when a call is on hold.
Displayed when an incoming call is on hold.
Displayed when another phone on a shared line*1 is on call.
Displayed when another phone on a shared line*1 is on hold.
*1
Shared line is an optional feature and may not be supported on your phone system. See Page 29 for information.
Call Log Icons
Call log icons indicate the type of call displayed in the call log.
Icon
Indicates a missed call.
Indicates a placed call.
Indicates a received call.
Soft Button List
The following is a list of commonly used soft buttons.
Button
Return to the previous screen.
Access the call log (Page 21).
Access the phonebook (Page 36).
Cancel the operation.
Erase the number or character to the left of the cursor (Page 21).
Description
Description
Search for a phonebook entry (Page 21).
End a call.
18 Operating Instructions Document Version 2014-04
Button Description
Enter
More
Answer
Reject
Blind
Save
Send
Edit
Prefer
FlexibleBtn
Resume
New Call
Save or confirm the information shown on the display, or enter into the next
screen.
Note
• You can also use the physical [ENTER] button to perform the same
operation as this soft button.
Display other available soft buttons.
Answer an incoming call (Page 20).
Reject an incoming call (Page 23).
Perform a blind transfer (Page 26).
Save the information shown on the display (Page 23, Page 36).
Make a call (Page 21).
Edit the information shown on the display (Page 23, Page 36).
Assign the preferred number to dial among multiple registered phone numbers in
the same phonebook entry, when making a call using the phonebook
(Page 36).
Before Operating the Telephone
Access the Flexible button screen.
Resume a call that has been put on hold.
Initiate a new call.
Document Version 2014-04 Operating Instructions 19
Answer
Answer
Before Operating the Telephone
Basic Operations
This section explains the basics of using the unit.
Confirming Your Extension Number
In stand-by mode (i.e., when you do not have any active
calls on the Phone screen), you can view the extension
number and name registered to the unit.
Going off- and on-hook
There are several ways to go off-hook and on-hook:
• Using the handset
• Using the [SP-PHONE/HEADSET] button
• Using the soft buttons
Going off-hook
In this manual, when you see the phrase "go off-hook",
it means to do any of the following:
• Lift the handset off of its cradle.
• Press [SP-PHONE/HEADSET] while the handset is
on its cradle. This enables hands-free mode.
• Press [SP-PHONE/HEADSET] when using a
headset.
Note
• Certain soft buttons, such as
like the [SP-PHONE] button.
, function
• In stand-by mode, press [SP-PHONE].
• During a conversation while using the handset,
press [SP-PHONE]. You can then return the
handset to its cradle.
• When receiving an incoming call, touch
Canceling hands-free mode
You can cancel hands-free operation simply by lifting
the handset off its cradle.
.
Adjusting the Volume
You can adjust the ringer, handset, headset, and
speaker volume using [–] and [+] on the VOLUME key.
Adjusting the ringer volume
When receiving a call or when the handset or headset
are not in use, press [–] or [+].
Note
• When the ringer volume is turned all the way
down, " " is displayed.
Adjusting the handset/headset/
speaker volume
Press [–] or [+] during a conversation when using the
handset, headset, or when you are in hands-free mode.
Going on-hook
In this manual, when you see the phrase "go on-hook",
it means to do any of the following:
• Replace the handset on its cradle.
• Press [SP-PHONE/HEADSET] when using a
headset or when you are in hands-free mode.
Hands-free Mode
In hands-free mode, you can talk and hear the other
party in a conversation without using the handset. This
mode is useful for performing other tasks during a
conversation, such as writing.
Enabling hands-free mode
You can enable hands-free mode in one of the following
ways:
20 Operating Instructions Document Version 2014-04
Send
Backspace
Details
Search
Details
Edit Dial
Feature Operations
Feature Operations
Making Calls
This section explains the basic methods for making a
call.
Making a Call
1. In stand-by mode, go off-hook.
2. Enter the number you want to call.
3. Touch
number to be dialed.
4. To end the call, go on-hook.
Note
• If more than one line is available at your unit,
you can touch an idle line button assigned to the
line you want to use before entering the
number. For details about line buttons, see
"Flexible Buttons (Page 30)".
You can also select a line by pressing [ ] or
[ ].
• To delete a number you entered, touch
Making a Call from the
, or wait a few seconds for the
.
5. Go off-hook.
6. To end the call, go on-hook.
Note
• For details about entering characters, see
"Entering Characters (Page 52)".
• In step 4, if multiple phone numbers are stored
for the entry, you can touch
select the phone number to call.
and then
Dialing by Using Call Logs
The last 300 missed, received, and placed calls are
stored in their respective logs, in order of newest to
oldest call.
Missed, received, and placed calls appear in the All
Calls call log in addition to their respective call logs.
You can make calls to the numbers listed in the call logs.
1. On the Home screen, select .
2. Press [ ] or [ ] to select the call log type, and then
press [ENTER].
3. Press [ ] or [ ] to select the desired entry.
4. Go off-hook.
5. To end the call, go on-hook.
Note
• You can add a call log entry to the phonebook.
See "Adding a Phonebook Entry from the Call
Log (Page 36)".
• See Page 18 for information on call log icons.
Phonebook List
Scrolling through all entries
1. On the Home screen, select .
2. Press [
3. Go off-hook.
4. To end the call, go on-hook.
Note
• In step 2, if multiple phone numbers are stored
Searching by name
1. On the Home screen, select .
2. Touch
3. Enter the name (max. 20 characters) you want to
search for.
• The entries that match your search are
4. Press [
] or [ ] to select an entry.
for the entry, you can touch
select the phone number to call.
.
displayed.
] or [ ] to select the desired entry.
and then
Editing a phone number before
dialing from the call log
You can edit a phone number in the incoming or missed
call log before using it to dial.
1. On the Home screen, select
2. Press [
[ENTER].
] or [ ] to select the log type, and then press
.
3. Press [ ] or [ ] to select the desired entry.
4. Touch
.
5. Edit the number, and then go off-hook.
6. To end the call, go on-hook.
Redialing the Last Number You Dialed (Redial, Last Number)
You can redial the last phone number that you dialed.
1. Go off-hook.
Document Version 2014-04 Operating Instructions 21
Start
Stop
Pause
Play
Feature Operations
2. Press [REDIAL].
3. To end the call, go on-hook.
Note
• To select a line to use to redial, touch the
appropriate line button before you press
[REDIAL]. For details about line buttons, see
"Flexible Buttons (Page 30)".
You can also select a line by pressing [ ] or
[ ].
One-touch Dialing
You can make a call with a One-touch operation if a
One-touch Dialing button has been created for the
desired party. One-touch Dialing buttons can also be
configured to access features of your phone system, if
available.
1. On the Home screen, select .
2. Touch the One-touch Dialing button.
3. To end the call, go on-hook.
Note
• A BLF (Busy Lamp Field) button can also be
used to call an extension simply by touching the
button. For details, consult your administrator or
dealer.
• For details about flexible buttons such as
One-touch Dialing buttons and BLF buttons,
see "Flexible Buttons (Page 30)".
2. Press [ ] or [ ] to select the page group, and then
touch
.
3. Make the announcement.
4. To end the announcement, touch
.
Receiving multicast paging announcements
When a multicast paging announcement is received, it
is automatically played. By default, announcements are
played through the speaker.
Note
• To pause received announcements, go
on-hook, press [SP-PHONE], or touch
.
To start playing messages again, touch
.
• If Paging DND is enabled, all incoming pages
are rejected except for priority 1 pages.
Multicast Paging Icons
Multicast paging icons indicate the status of pages and
the multicast paging groups registered to the unit.
Icon
Indicates an outgoing page.
Indicates an incoming page.
Indicates the paging group is idle.
Description
Indicates the incoming page is paused.
Intercom
If the SIP server supports the Intercom feature, you can
use it to make intercom announcements to other
phones. For details, consult your administrator or
dealer.
Indicates the incoming page is being
played after being paused.
Multicast Paging (Push To Talk)
Multicast paging enables you to send a one-way
announcement to a preconfigured page group. To use
multicast paging, the Enable Multicast Paging setting
must be enabled through Web user interface
programming (Page 54). For details, consult your
administrator or dealer.
Sending multicast paging announcements
1. On the Home screen, select .
22 Operating Instructions Document Version 2014-04
AutoAns
AutoAns
Reject
On
Add
Save
Save
Yes
Feature Operations
Receiving Calls
This section explains the basic methods for receiving a
call.
Receiving a Call
1. Go off-hook.
2. To end the call, go on-hook.
Auto answer
You can have the unit automatically answer a received
call. The call is connected after a programmed number
of rings.
• To enable Auto Answer:
On the Phone screen, touch
"Auto-answer is turned on" is displayed.
• To disable Auto Answer:
On the Phone screen, touch
"Auto-answer is turned off" is displayed.
Note
• When Auto Answer is enabled, appears on
the line button it was enabled for.
.
.
4. Touch
Note
.
• Rejected phone numbers will not be stored in
the incoming or missed call log.
• Depending on the line a call is arriving on, the
call may not be rejected.
Rejecting specific calls
You can set the unit to reject specific phone numbers.
Note
• Rejected phone numbers will not be stored in
the incoming or missed call log.
Adding a phone number
You can store a maximum of 30 phone numbers you
want to reject in the rejection list of the unit.
1. On the Home screen, select
2. Press [ ] or [ ] to select "Basic Phone Settings",
and then press [ENTER].
3. Press [ ] or [ ] to select "Call Block", and then
press [ENTER].
4. Touch
.
5. Enter the telephone number (max. 32 digits), and
then touch
.
.
Rejecting Calls
You can reject a received call at your unit or set the unit
to reject certain calls.
Rejecting receiving calls
1. When receiving a call, touch
Rejecting anonymous calls
You can set the unit to reject calls when the unit
receives a call without a phone number.
To reject anonymous calls, the Block Anonymous Call
setting must be enabled through Web user interface
programming (Page 54). For details, consult your
administrator or dealer.
If the Block Anonymous Call setting is enabled through
Web user interface programming, you must configure
the unit to block anonymous calls.
1. On the Home screen, select .
2. Press [ ] or [ ] to select "Basic Call Features", and
then press [ENTER].
3. Press [ ] or [ ] to select "Block Anonymous Call".
.
Note
• To register additional telephone numbers,
repeat the procedure from step 4.
Adding a phone number from the call log
You can add a phone number by referring to the call log.
1. On the Home screen, select
.
2. Press [ ] or [ ] to select the log type, and then press
[ENTER].
3. Press [ ] or [ ] to select the entry with the phone
number you want to reject.
4. Touch
5. Press [
press [ENTER].
6. Touch
Note
.
] or [ ] to select "Call Block", and then
.
• You cannot perform this operation in "Placed
Calls" or on placed calls in "All Calls".
Editing a stored phone number
1. On the Home screen, select .
2. Press [
and then press [ENTER].
] or [ ] to select "Basic Phone Settings",
Document Version 2014-04 Operating Instructions 23
Edit
Save
Delete
Yes
Ignore
Answer
Reject
Close
Feature Operations
3. Press [ ] or [ ] to select "Call Block", and then
press [ENTER].
4. Press [ ] or [ ] to select the phone number you
want to edit, and then touch
.
5. Edit the phone number as necessary, and then
touch
.
Deleting a stored phone number
1. On the Home screen, select .
2. Press [ ] or [ ] to select "Basic Phone Settings",
and then press [ENTER].
3. Press [ ] or [ ] to select "Call Block", and then
press [ENTER].
4. Press [ ] or [ ] to select the phone number you
want to delete, and then touch
5. Touch
.
.
Ignoring Calls
You can ignore incoming calls at your unit. The ringer
is muted when a call is ignored.
1. When receiving a call, touch
• To answer an ignored call, touch
• To reject an ignored call, touch
• To close the incoming call dialog, touch
.
.
.
.
Holding a Call
You can put a call on hold by holding the call at your
extension.
To hold the current call
1. Press [HOLD], and then go on-hook.
To retrieve a call on hold at your extension
1. Press [HOLD], and then go off-hook.
Note
• If a call is not retrieved within a specified time,
you will hear an alarm as a reminder.
• If Automatic Call Hold is enabled on your unit,
the call will also be put on hold if you touch a
flexible button other than the one for the current
call. For details, consult your administrator or
dealer.
24 Operating Instructions Document Version 2014-04
New Call
Feature Operations
Receiving a Second Call (Answering Call Waiting)
During a conversation, if a second call arrives, you will
hear a call waiting tone.
You can answer the second call by disconnecting or
holding the current call.
To disconnect the current call and then talk to
the new party
1. Go on-hook while hearing the call waiting tone.
2. Go off-hook.
To hold the current call and then talk to the new
party
1. Touch the call button for the current call, and then
press [HOLD].
2. Touch the call button for the new call.
Note
• If Automatic Call Hold is enabled on your unit,
the call will also be put on hold if you touch a
flexible button other than the one for the current
call. For details, consult your administrator or
dealer.
• For details about call buttons, see Page 16.
Talking to Two Parties Alternately (Call Splitting)
When you are talking to one party and have another
party on hold, you can switch the call on hold and the
current call.
1. Press [HOLD] during a conversation.
2. Touch
3. Press [HOLD] and touch the call button that
corresponds to the other party on hold.
Note
• For details about call buttons, see "Flexible
Buttons (Page 30)".
• If a call is not received within a specified amount
of time, you will hear an alarm as a reminder.
and call the second party.
Document Version 2014-04 Operating Instructions 25
Blind
FlexibleBtn
Feature Operations
Transferring a Call (Call Transfer)
You can transfer a call to another destination (extension
or outside party).
To transfer
1. Press [TRANSFER] during a conversation.
2. Call the party you want to transfer the call to.
3. Wait until the other party answers to announce the
transfer.
4. Press [TRANSFER].
Note
• If unscreened transfers are supported on your
phone system, step 3 can be omitted. For
details, consult your administrator or dealer.
To do a blind transfer
1. Touch
2. Call the party you want to transfer the call to.
3. Go on-hook.
during a conversation.
3. Wait until the other party answers to announce the
transfer.
4. Press [TRANSFER].
5. Go on-hook.
Note
• For details about flexible buttons on the
KX-UTA336, see "Using Flexible Buttons with
the KX-UTA336 (Page 31)".
To Transfer with a Flexible Button
1. Touch
2. Touch the desired flexible button.
3. Press [ ] or [ ] to select "Transfer", and then press
[ENTER].
4. Wait until the other party answers to announce the
transfer.
5. Go on-hook.
Note
• If unscreened transfers are supported on your
phone system, step 4 can be omitted. For
details, consult your administrator or dealer.
• For details about flexible buttons, see "Flexible
Buttons (Page 30)".
during a conversation.
To Transfer with Flexible Buttons on the KX-UTA336
If the optional KX-UTA336 is installed, you can transfer
calls using its flexible buttons.
1. Press [TRANSFER] during a conversation.
2. Press the desired flexible button on the
KX-UTA336.
26 Operating Instructions Document Version 2014-04
End Call
Feature Operations
Mute
You can mute your voice during a conversation. While
the mute feature is turned on, you will be able to hear
the other party, but the other party will not be able to
hear you.
The built-in microphone, handset, and headset are all
muted when the mute feature is turned on.
To mute/unmute
1. Press [MUTE].
Conference Call
During a conversation, you can add an additional party
to your call and establish a conference call.
Notice
• Your phone system may support advanced
conference features, such as conference calls
with four or more parties. In this case, the
procedures for handling a conference call may
be different from those explained in this section.
For details about your phone system, consult
your administrator or dealer.
Making a Conference Call
1. Press [CONFERENCE] to put the current call on
hold.
2. Call the party you want to add to the conversation.
3. After the called party answers, press
[CONFERENCE] to begin the conference call.
Removing a Party from the Conference
During a conference, you can remove other parties from
the conference. However, this operation is available
only during conference calls you initiate.
1. Touch the call button that corresponds to the party
you want to disconnect.
2. Touch
• The party is disconnected.
• You can continue the conversation with the
remaining party.
Note
• For details about call buttons, see "Flexible
Buttons (Page 30)".
.
Ending a Conference Call
1. Go on-hook during a conference.
Document Version 2014-04 Operating Instructions 27
Clear List
Yes
Feature Operations
Checking Messages
Checking New Messages
When you receive a voice message,
on the line button that received the call, and the
Message/Ringer lamp turns red.
You can check your new messages by accessing your
mailbox.
1. Press [MESSAGE].
2. If the unit has multiple lines, touch the line button on
which is displayed, and then go off-hook.
is displayed
Checking Missed Calls
When there are new missed calls, appears in the
Phone screen.
1. On the Home screen, select .
2. Press [ ] or [ ] to select "Missed Calls", and then
press [ENTER].
3. Press [ ] or [ ] to select the missed call.
Note
• In the "All Calls" and "Missed Calls" logs,
is displayed for missed calls.
• For details about making calls from the call log,
see "Dialing by Using Call Logs (Page 21)".
Erasing All Call Logs in a Log Category
1. On the Home screen, select .
2. Press [
press [ENTER].
3. Touch
• All call logs for the selected category will be
] or [ ] to select the log category, and then
, and then touch
erased.
.
28 Operating Instructions Document Version 2014-04
Feature Operations
Call Forwarding/Do Not Disturb
You can have received calls automatically forwarded to
another destination. You can also have received calls
rejected (Do Not Disturb).
Note
• When Call Forwarding is enabled, appears
on the line button it is enabled for.
When Do Not Disturb is enabled,
on the line button it is enabled for.
To access the FWD/DND settings
1. On the Home screen, select
2. Press [ ] or [ ] to select the desired line button, and
then press [FORWARD/DO NOT DISTURB].
3. Press [ ] or [ ] to select the type of FWD or DND
setting to apply.
4. Configure the settings as necessary (Page 45).
.
appears
SCA (Shared Call Appearance)
SCA (Shared Call appearance) or shared line is a
feature that allows multiple units to use a shared line.
This is an optional feature and may not be supported on
your phone system. For more information consult
consult your administrator or dealer.
Note
• See Page 17 for information on the statuses of
shared lines.
Services
The Services function enables you to access interactive
services, such as stock and weather information, and
phone related services, such as Enterprise phonebook.
The Application Settings (Page 50) must be
configured in order to use Services. For information
about the required settings and available services,
consult your administrator or dealer.
Optional Group Features
The unit supports the optional ACD (Automatic Call
Distribution), Call Pickup, Direct Call Pickup, Call Park,
and Call Retrieve optional group features. If the SIP
server supports these features, the following icons will
be displayed in the Phone screen depending on the
status of the groups. Consult your administrator or
dealer for more information.
Icon
Indicates there is a parked call.
Indicates that the line is signing in to
an ACD group.
Indicates that the line is signing out of
an ACD group.
Indicates that ACD is available for the
line.
Indicates that ACD is not available for
the line.
Indicates that ACD for the line is in
wrap up mode.
Description
Document Version 2014-04 Operating Instructions 29
FlexibleBtn
A
C
B
Feature Operations
Flexible Buttons
The flexible buttons on the unit can be customized to be used to make or receive calls or as feature buttons.
These buttons are configured by your administrator or dealer.
Access the Flexible button screen by selecting on the Home screen or by touching
screen.
Flexible Button Screen
on the Phone
A Shows the available flexible buttons. Touch the flexible buttons to select them.
B Touch to return to the previous screen.
C Touch to display other flexible button pages.
The following types of flexible buttons are available:
One-Touch
Calls the party or accesses a feature assigned to the button. See "One-touch Dialing (Page 22)".
BLF (Busy Lamp Field)
Calls the extension assigned to the button. During a conversation, a BLF button can be used to transfer
calls to the assigned extension ("To Transfer with a Flexible Button (Page 26)").
A BLF button’s icon shows the current status of the assigned extension.
Note
• BLF (Busy Lamp Field) is an optional feature and may not be supported on your phone system.
Flexible Button Icons
Flexible button icons indicate the type and status of the flexible buttons in use.
Icon
Indicates a one-touch flexible button.
Description
Indicates a BLF flexible button is subscribing.
30 Operating Instructions Document Version 2014-04
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