Panasonic KX-UTG200 operating instructions

KX-UTG200

<KX-UTG200>

SIP Phone

Thank you for purchasing this Panasonic product. Please read this manual carefully before using this product and save this manual for future use.

KX-UTG200: Software File Version 1.131 or later

Document Version: 2014-04

Operating Instructions

Model No.

Introduction

Feature Highlights

Easy Operation

You can easily access features using the Navigator key, fixed buttons, and soft buttons. Also, the Message/Ringer lamp will inform you when you have an incoming call or a message waiting.

High-quality Voice Communication

This unit supports the standard SIP protocol and the G.722 codec, enabling reliable and high-quality voice communication.

ECO Mode

Enabling ECO mode allows you to use this unit while reducing the amount of electricity consumed (Page 43).

Compatible with Electric Hook Switch (EHS) Headsets

This unit supports EHS headsets (Page 56).

Outline

This manual describes information about the installation and operation of the unit.

Related Documentation

Getting Started

Briefly describes basic information about the installation of the unit.

Administrator Guide

Describes information about the programming and maintenance of the unit.

Manuals and supporting information are provided on the Panasonic Web site at:

http://www.panasonic.com/sip

Note

• The contents and design of the software are subject to change without notice.

Other Information

Trademarks

• Plantronics is a trademark or registered trademark of Plantronics, Inc.

• Jabra is a registered trademark of GN Netcom A/S.

• All other trademarks identified herein are the property of their respective owners.

2 Operating Instructions Document Version 2014-04

Introduction

When you ship the product

Carefully pack and send it prepaid, adequately insured and preferably in the original carton. Attach a postage-paid letter, detailing the symptom to the outside of the carton. DO NOT send the product to the Executive or Regional Sales offices. They are NOT equipped to make repairs.

Product Service

Panasonic factory service centers for this product are listed in the service center directory. Consult your authorized Panasonic dealer for detailed instructions.

Document Version 2014-04 Operating Instructions 3

MODEL NO.

SERIAL NO.

DATE OF PURCHASE

NAME OF DEALER

DEALER'S ADDRESS

DEALER'S TEL. NO.

MAC ADDRESS

Introduction

For Future Reference

Record the information in the space below for future reference.

Note

• The serial number and MAC address of this product may be found on the label affixed to the bottom

of the unit. You should note the serial number and MAC address of this unit in the space provided and retain this manual as a permanent record of your purchase to aid in identification in the event of theft.

4 Operating Instructions Document Version 2014-04

Important Information ..............................................................................7

Data Security .....................................................................................................................7

Additional Information ......................................................................................................8

Before Operating the Telephone ............................................................9

Accessory Information .....................................................................................................9

Location of Controls .......................................................................................................10

Screens ............................................................................................................................13

Icons .................................................................................................................................15

Soft Buttons and Soft Button Icons ..............................................................................17

Basic Operations .............................................................................................................19

Confirming Your Extension Number ...............................................................................19

Going off- and on-hook ...................................................................................................19

Adjusting the Volume .....................................................................................................19

Feature Operations ................................................................................20

Making Calls ....................................................................................................................20

Making a Call ..................................................................................................................20

Making a Call from the Phonebook List ..........................................................................20

Dialing by Using Call Logs .............................................................................................20

Redialing the Last Number You Dialed (Redial, Last Number) ......................................20

One-touch Dialing ...........................................................................................................21

Intercom .........................................................................................................................21

Multicast Paging (Push To Talk) ....................................................................................21

Receiving Calls ................................................................................................................22

Receiving a Call .............................................................................................................22

Rejecting Calls ...............................................................................................................22

Ignoring Calls .................................................................................................................23

Holding a Call ..................................................................................................................23

Receiving a Second Call (Answering Call Waiting) .....................................................24

Talking to Two Parties Alternately (Call Splitting) .......................................................24

Transferring a Call (Call Transfer) .................................................................................25

To Transfer with a Flexible Button ..................................................................................25

Mute ..................................................................................................................................25

Conference Call ...............................................................................................................26

Making a Conference Call ..............................................................................................26

Removing a Party from the Conference .........................................................................26

Ending a Conference Call ..............................................................................................26

Checking Messages ........................................................................................................26

Checking New Messages ...............................................................................................26

Checking Missed Calls ...................................................................................................27

Erasing All Call Logs in a Log Category .......................................................................27

Call Forwarding/Do Not Disturb .....................................................................................27

Optional Group Features ................................................................................................28

SCA (Shared Call Appearance) ......................................................................................28

Services ...........................................................................................................................28

Flexible Buttons ..............................................................................................................29

IM&P (Instant Messaging & Presence) ..........................................................................31

Logging in to IM&P .........................................................................................................31

Presence ........................................................................................................................32

Contacts .........................................................................................................................32

Sending Messages to Contacts ......................................................................................33

Table of Contents

Document Version 2014-04 Operating Instructions 5

Table of Contents

Calling Contacts .............................................................................................................33

Making Conference Calls ...............................................................................................33

Customizing the Telephone ..................................................................34

Phonebook List ...............................................................................................................34

Adding a New Phonebook Entry ....................................................................................34

Adding a Phonebook Entry from the Call Log ................................................................34

Editing a Phonebook Entry .............................................................................................34

Searching for a Phonebook Entry ..................................................................................35

Deleting a Phonebook Entry ...........................................................................................35

Export/Import Phonebook Entries ..................................................................................35

User Settings ...................................................................................................................37

Accessing the Settings ...................................................................................................37

Available Settings ...........................................................................................................37

Settings Details ..............................................................................................................40

Entering Characters ........................................................................................................50

Web User Interface Programming .................................................................................52

Local Phonebook .........................................................................................................35

LDAP Phonebook ........................................................................................................35

Enterprise Phonebook .................................................................................................35

Basic Phone Settings ..................................................................................................40

Basic Call Features .....................................................................................................43

Information Display ......................................................................................................44

Network Settings .........................................................................................................44

Application Settings .....................................................................................................48

Network Test ...............................................................................................................49

Reset ...........................................................................................................................49

Restart .........................................................................................................................49

Installation and Setup ............................................................................53

Attaching/Removing the Stand ......................................................................................53

Connections ....................................................................................................................56

Wall Mounting ..................................................................................................................59

Hooking the Handset ......................................................................................................62

Using a Headset ..............................................................................................................64

Setting Up the Unit ..........................................................................................................64

Maintaining the Unit ........................................................................................................64

Resetting the Unit ...........................................................................................................64

Restarting the Unit ..........................................................................................................64

Cleaning the Unit ............................................................................................................65

Open Source Software ...........................................................................66

Appendix .................................................................................................81

Specifications ..................................................................................................................81

Troubleshooting ..............................................................................................................82

Common Issues and Solutions .......................................................................................82

Error Messages ..............................................................................................................85

Index..............................................................................................................86

6 Operating Instructions Document Version 2014-04

Important Information

Data Security

We recommend observing the security precautions described in this section, in order to prevent the following:

– loss, disclosure, falsification, or theft of user

information

– unauthorized use of the unit – interference or suspension of use caused by an

unauthorized party

We cannot be responsible for damages resulting from the misuse of this product.

User information is defined as the following:

– Phonebook names, phone numbers, and IP

addresses

– Forwarding destination numbers – Numbers stored in One-touch Dialing buttons – Passwords used to log in to the Web user interface – Call logs

Preventing Data Loss

• Keep a copy of all important data (such as the

phonebook list) in case the machine malfunctions and data cannot be recovered.

• There is a risk that data stored or saved on the unit

may be changed or deleted when, for instance, the unit is being repaired. To protect important data from unexpected damage, see Data Security (Page 7).

Preventing Data Disclosure

• When user information is sent from the unit to a PC

or other external device, the confidentiality of that information becomes the responsibility of the customer. Before disposing of the PC or other external device, ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it physically unusable.

Preventing Data Disclosure Over the Network

• To ensure the security of private conversations,

only connect the unit to a secure network.

• To prevent unauthorized access, only connect the

unit to a network that is properly managed.

• Make sure all personal computers that are

connected to the unit employ up-to-date security measures.

Security Information

• Security settings, such as passwords, cannot be

undone at Panasonic service centers. Take measures to prevent passwords from being lost or forgotten.

• If a password is forgotten, initialize the unit and

configure the settings again. For details, consult your administrator or dealer.

• For best security, set passwords that cannot be

guessed easily, and change passwords periodically.

• If using SSL authentication, an NTP server must

also be specified. Furthermore, if SSL authentication is performed without specifying an NTP server, authentication will be unconditionally validated without confirming the validity of the SSL certificate.

• Store backups in a secure location.

• Do not store sensitive personal information in the

unit.

• Personal information (such as the phonebook list

and call log) can be registered and/or saved on this unit. To prevent data leakage or unexpected damages, make a record of necessary user information, etc., and initialize the unit to return it to its factory settings in the following cases.

– When passing on or disposing of the unit – When lending the unit – When having the unit repaired

• Make sure the unit is serviced by only a certified

technician.

Document Version 2014-04 Operating Instructions 7

Compatible with

Hearing Aid T-Coil

TIA-1083

Important Information

Additional Information

FCC and Other Information

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment

and receiver.

• Connect the equipment into an outlet on a circuit

different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV

technician for help.

CAUTION

Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device.

FCC Declaration of Conformity

Trade Name: Panasonic Model Number: KX-UTG200 Responsible Party: Panasonic Corporation of North America Two Riverfront Plaza Newark, NJ 07102-5490 U.S.A. Telephone No.: 1-800-211-PANA (7262)

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of the cabinet of this equipment is a label that contains, among other information, a product identifier in the format

US:ACJ.......

If requested, this number must be provided to the telephone company.

If trouble is experienced with this equipment, for repair or warranty information, please contact: Panasonic National Service Center 1615 Dundee Avenue Dock G Elgin, IL 60120 1 (847) 888-7000

Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:

a. Remain on the line and briefly explain to the

dispatcher the reason for the call.

b. Perform such activities in the off-peak hours, such

as early morning or late evenings.

This equipment is hearing aid compatible.

When you hold the phone to your ear, noise might be heard in your Hearing Aid. Some Hearing Aids are not adequately shielded from external RF (radio frequency) energy. If noise occurs, use the speakerphone option (if applicable) when using this phone. Consult with your audiologist or Hearing Aid manufacturer about the availability of Hearing Aids which provide adequate shielding to RF energy commonly emitted by digital devices.

Compliance with TIA-1083 standard

Telephone handsets identified with this logo have reduced noise and interference when used with T-Coil equipped hearing aids and cochlear implants.

8 Operating Instructions Document Version 2014-04

Before Operating the Telephone

Accessory Information

Before Operating the Telephone

Included Accessories

Handset (1) Handset Cord (1)

[Part No.]

95.1204T00

Stand (1) Ethernet cable (1)

[Part No.]

467.00209.005

[Part No.]

371.00447.005

[Part No.]

371.00473.005

For extra orders for the accessories, call toll-free: 1-800-332-5368.

Note

• The illustrations may differ from the appearance of the actual product.

Optional Accessories

AC Adaptor

Wall Mount Kit

• DSA-42D-48 2 480063 (P/N: 381.00398.005)

• KX-A433

Document Version 2014-04 Operating Instructions 9

BABCD

EF G HI JKL MNOP Q R

Before Operating the Telephone

Location of Controls

Front View

Handset Hook

Keeps the handset stable when the unit is mounted on a wall.

Flexible Buttons/Flexible Button Lamps

Used to make or receive calls, or perform the feature that has been assigned to the button. The flexible button lamp shows the status of each flexible button.

LCD (Liquid Crystal Display)

The unit is equipped with a 3.5-inch color LCD and LCD backlight.

Message/Ringer Lamp

When you receive a call, the lamp flashes red. When someone has left you a message, the lamp stays on red.

Soft Buttons (S1 to S4)

S1 to S4 (located below the display) are used to select the item displayed on the bottom line of the display.

MESSAGE

Used to access your voice mailbox.

VOLUME

Used to adjust the volume.

FORWARD/DO NOT DISTURB

Used to set Call Forwarding or Do Not Disturb on your extension.

Navigator Key

Used to select desired items.

10 Operating Instructions Document Version 2014-04

Before Operating the Telephone

ENTER

Used to assign the selected item.

HOME

Used to return the display to the home screen.

SP-PHONE (Speakerphone)

Used for performing hands-free operations. When the SP-PHONE is used, its lamp turns red.

HEADSET

Used when using a headset. When the HEADSET is used, its lamp turns red.

CONFERENCE

Used to establish a three-way conference.

TRANSFER

Used to transfer a call to another party.

MUTE

Used to mute the microphone/handset/headset during a conversation. When the MUTE is used, its lamp turns red.

REDIAL

Used to redial the last dialed number.

HOLD

Used to put a call on hold.

Document Version 2014-04 Operating Instructions 11

CDE FBA

Before Operating the Telephone

Left Side View

Bottom View

DC Jack LAN Port PC Port EHS Jack Headset Jack Handset Jack

12 Operating Instructions Document Version 2014-04

Before Operating the Telephone

Screens

This section explains the screens, and the buttons and icons that appear on the display.

Home Screen

Status Bar

Indicates the status of various features (Page 15) as well as information such as the date and time.

Home Screen Icons

The Home screen icons can be used to access various functions and screens on the phone. Select Home screen icons by pressing [ the corresponding soft buttons.

Icon

] or [ ] and then pressing [ENTER]. You can also select icons by pressing

Description

Access the Phone screen. (Page 19)

Access the Flexible button screen. (Page 29)

Access the phonebook. (Page 34)

Access the call log. (Page 20)

Access the user setting menus. (Page 37)

Access the paging screen. (Page 21)

Access the service screen. (Page 28)

Access Instant Messaging and Presence. (Page 31)

Document Version 2014-04 Operating Instructions 13

Before Operating the Telephone

Page Buttons

Indicates how many pages are available for the Home screen and which page is currently displayed. If other pages are available, press [

Phone Screen

] or [ ] to display the other page.

Line Buttons

Line buttons are used to access the lines registered to the unit. Line buttons can be selected by pressing the corresponding flexible buttons or by pressing [ ] or [ ]. A maximum of 4 lines can be registered to the unit. The status of line buttons can be confirmed with the lamp indications of the flexible buttons or the displayed line icons (Page 15).

Flexible button lamp indication

• Off: Idle

• Green on: You are on a call.

• Flashing green: A call is being received.

• Red on: A call is on hold.

Call Buttons

Call buttons are used to select calls to or from the unit. Call buttons can be selected by pressing the corresponding flexible buttons or by pressing [ ] or [ ]. The status of call buttons can be confirmed with the lamp indications of the flexible buttons or the displayed call icons (Page 16).

Flexible button lamp indication

• Off: Idle

• Green on: You are on a call.

• Flashing green: A call is being received.

• Flashing orange: A call is on hold.

• Red on: A shared line

is in use or on hold (private) at another unit.

14 Operating Instructions Document Version 2014-04

Before Operating the Telephone

• Flashing red: A shared line

Shared line is an optional feature and may not be supported on your phone system. See Page 28 for information.

is on hold (normal) at another unit.

Soft Button Icons

Soft buttons icons are displayed for functions that can be used depending on the screen displayed and the state of the unit. If

is displayed, you can press it to display other available soft button icons. See

Page 17 for a list of commonly used soft button icons.

Icons

Status Icons

Status icons indicate the status of the unit and are displayed at the top of the screen in the status bar.

Icon

Displayed when the ringer is turned off (Page 19).

Displayed when [HEADSET] is pressed.

Displayed when the connection to the LAN is lost. If this icon is displayed, check the Ethernet cable connection.

Displayed when ECO mode is enabled.

Description

Displayed when a firmware upgrade is available.

Line Icons

Line icons indicate the status of lines in the Phone screen.

General Line

Icon

Shared Line

Icon

Displayed when registering to the SIP server.

Displayed when registration to the SIP server has been lost. If this icon is displayed, consult your administrator or dealer.

Indicates the line is registered to the SIP server.

Displayed when the line is on a call.

Displayed when the line has an incoming call.

Displayed when the line has a call on hold.

Indicates that DND (Do not Disturb) settings are active for the line.

Description

Indicates that call forwarding settings are active for the line.

Document Version 2014-04 Operating Instructions 15

Before Operating the Telephone

General Line

Icon

Shared Line

Icon

Indicates that auto answer settings are active for the line.

— Displayed next to lines that have new messages (Page 26).

— Indicates that there was a missed call. This icon also indicates a missed

call in the call log.

Shared line is an optional feature and may not be supported on your phone system. See Page 28 for information.

Call Icons

Call icons indicate the status of calls and lines in the Phone screen.

Icon

Displayed when dialing on-hook.

Displayed when dialing off-hook, or when on an active incoming or outgoing call.

Displayed when there is an incoming call.

Description

Displayed when a call is on hold.

Displayed when an incoming call is on hold.

Displayed when another phone on a shared line*1 is on call.

Displayed when another phone on a shared line*1 is on hold.

Shared line is an optional feature and may not be supported on your phone system. See Page 28 for information.

Call Log Icons

Call log icons indicate the type of call displayed in the call log.

Icon

Indicates a missed call.

Indicates a placed call.

Indicates a received call.

Description

16 Operating Instructions Document Version 2014-04

S1 S2 S3 S4

Cancel

Send

Backspace

FlexibleBtn

Back

Call Log

Phonebook

Cancel

Backspace

End Call

Enter

Answer

Reject

Blind

Save

Send

Edit

Prefer

FlexibleBtn

Before Operating the Telephone

Soft Buttons and Soft Button Icons

By pressing a soft button (S1 to S4), you can access the function displayed directly above it.

In this manual, soft buttons are referred to by their corresponding icons. In the example here, "Press

", "Press pressing S1, S2, S3, or S4 respectively. The following is a list of commonly used soft buttons.

", "Press

", or "Press

" would indicate

Icon

Description

Return to the previous screen.

Access the call log (Page 20).

Access the phonebook (Page 34).

Cancel the operation.

Erase the number or character to the left of the cursor (Page 20).

Search for a phonebook entry (Page 20).

End a call.

Save or confirm the information shown on the display, or enter into the next screen.

Note

• You can also use the physical [ENTER] button to perform the same

operation as this soft button.

Display other available soft buttons.

Answer an incoming call (Page 19).

Reject an incoming call (Page 22).

Perform a blind transfer (Page 25).

Save the information shown on the display (Page 22, Page 34).

Make a call (Page 20).

Edit the information shown on the display (Page 22, Page 34).

Assign the preferred number to dial among multiple registered phone numbers in the same phonebook entry when making a call using the phonebook (Page 34).

Access the Flexible button screen.

Document Version 2014-04 Operating Instructions 17

Resume

New Call

Before Operating the Telephone

Icon Description

Resume a call that has been put on hold.

Initiate a new call.

18 Operating Instructions Document Version 2014-04

Answer

Before Operating the Telephone

Basic Operations

This section explains the basics of using the unit.

Confirming Your Extension Number

In stand-by mode (i.e., when you do not have any active calls on the Phone screen), you can view the extension number and name registered to the unit.

Going off- and on-hook

There are several ways to go off-hook and on-hook:

• Using the handset

• Using the [SP-PHONE/HEADSET] button

• Using the soft buttons

Going off-hook

In this manual, when you see the phrase "go off-hook", it means to do any of the following:

• Lift the handset off of its cradle.

• Press [SP-PHONE/HEADSET] while the handset is

on its cradle. This enables hands-free mode.

• Press [SP-PHONE/HEADSET] when using a

headset.

Note

• Certain soft buttons, such as

like the [SP-PHONE] button.

, function

• In stand-by mode, press [SP-PHONE].

• During a conversation while using the handset,

press [SP-PHONE]. You can then return the handset to its cradle.

• When receiving an incoming call, press

Canceling hands-free mode

You can cancel hands-free operation simply by lifting the handset off its cradle.

Adjusting the Volume

You can adjust the ringer, handset, headset, and speaker volume using [–] and [+] on the VOLUME key.

Adjusting the ringer volume

When receiving a call or when the handset or headset are not in use, press [–] or [+].

Note

• When the ringer volume is turned all the way

down, " " is displayed.

Adjusting the handset/headset/ speaker volume

Press [–] or [+] during a conversation when using the handset, headset, or when you are in hands-free mode.

Going on-hook

In this manual, when you see the phrase "go on-hook", it means to do any of the following:

• Replace the handset on its cradle.

• Press [SP-PHONE/HEADSET] when using a

headset or when you are in hands-free mode.

Hands-free Mode

In hands-free mode, you can talk and hear the other party in a conversation without using the handset. This mode is useful for performing other tasks during a conversation, such as writing.

Enabling hands-free mode

You can enable hands-free mode in one of the following ways:

Document Version 2014-04 Operating Instructions 19

Send

Backspace

Details

Edit Dial

Feature Operations

Making Calls

This section explains the basic methods for making a call.

Making a Call

1. In stand-by mode, go off-hook.

2. Enter the number you want to call.

3. Press

number to be dialed.

4. To end the call, go on-hook.

Note

• If more than one line is available at your unit,

you can press an idle line button (flexible button) assigned to the line you want to use before entering the number. For details about line buttons, see "Flexible Buttons (Page 29)". You can also select a line by pressing [ ] or [ ].

• To delete a number you entered, press

Making a Call from the

, or wait a few seconds for the

5. Go off-hook.

6. To end the call, go on-hook.

Note

• For details about entering characters, see

"Entering Characters (Page 50)".

• In step 4, if multiple phone numbers are stored

for the entry, you can press select the phone number to call.

and then

Dialing by Using Call Logs

The last 300 missed, received, and placed calls are stored in their respective logs, in order of newest to oldest call. Missed, received, and placed calls appear in the All Calls call log in addition to their respective call logs. You can make calls to the numbers listed in the call logs.

1. On the Home screen, select .

2. Press [ ] or [ ] to select the call log type, and then

press [ENTER].

3. Press [ ] or [ ] to select the desired entry.

4. Go off-hook.

5. To end the call, go on-hook.

Note

• You can add a call log entry to the phonebook.

See "Adding a Phonebook Entry from the Call Log (Page 34)".

• See Page 16 for information on call log icons.

Phonebook List

Scrolling through all entries

1. On the Home screen, select .

2. Press [

3. Go off-hook.

4. To end the call, go on-hook.

Note

• In step 2, if multiple phone numbers are stored

Searching by name

1. On the Home screen, select .

2. Press

3. Enter the name (max. 20 characters) you want to

search for.

• The entries that match your search are

4. Press [

] or [ ] to select an entry.

for the entry, you can press select the phone number to call.

displayed.

] or [ ] to select the desired entry.

and then

Editing a phone number before dialing from the call log

You can edit a phone number in the call log before using it to dial.

1. On the Home screen, select

2. Press [

[ENTER].

] or [ ] to select the log type, and then press

3. Press [ ] or [ ] to select the desired entry.

4. Press

5. Edit the number, and then go off-hook.

6. To end the call, go on-hook.

Redialing the Last Number You Dialed (Redial, Last Number)

You can redial the last phone number that you dialed.

1. Go off-hook.

20 Operating Instructions Document Version 2014-04

Start

Stop

Pause

Play

Feature Operations

2. Press [REDIAL].

3. To end the call, go on-hook.

Note

• To select a line to use to redial, press the

appropriate line button (flexible button) before you press [REDIAL]. For details about line buttons, see "Flexible Buttons (Page 29)". You can also select a line by pressing [ ] or

[ ].

One-touch Dialing

You can make a call with a One-touch operation if a One-touch Dialing button has been created for the desired party. One-touch Dialing buttons can also be configured to access features of your phone system, if available.

1. On the Home screen, select .

2. Press the One-touch Dialing button (flexible button).

3. To end the call, go on-hook.

Note

• A BLF (Busy Lamp Field) button (flexible button)

can also be used to call an extension simply by pressing the button. For details, consult your administrator or dealer.

• For details about flexible buttons such as

One-touch Dialing buttons and BLF buttons, see "Flexible Buttons (Page 29)".

2. Press [ ] or [ ] to select the page group, and then

press

3. Make the announcement.

4. To end the announcement, press

Receiving multicast paging announcements

When a multicast paging announcement is received, it is automatically played. By default, announcements are played through the speaker.

Note

• To pause received announcements, go

on-hook, or press [SP-PHONE] or To start playing messages again, press

• If Paging DND is enabled, all incoming pages

are rejected except for priority 1 pages.

Multicast Paging Icons

Multicast paging icons indicate the status of pages and the multicast paging groups registered to the unit.

Icon

Indicates an outgoing page.

Indicates an incoming page.

Indicates the paging group is idle.

Indicates the incoming page is paused.

Description

Intercom

If the SIP server supports the Intercom feature, you can use it to make intercom announcements to other phones. For details, consult your administrator or dealer.

Indicates the incoming page is being played after being paused.

Multicast Paging (Push To Talk)

Multicast paging enables you to send a one-way announcement to a preconfigured page group. To use multicast paging, the Enable Multicast Paging setting must be enabled through Web user interface programming (Page 52). For details, consult your administrator or dealer.

Sending multicast paging announcements

1. On the Home screen, select .

Document Version 2014-04 Operating Instructions 21

AutoAns

Reject

Add

Save

Yes

Feature Operations

Receiving Calls

This section explains the basic methods for receiving a call.

Receiving a Call

1. Go off-hook.

2. To end the call, go on-hook.

Auto answer

You can have the unit automatically answer a received call. The call is connected after a programmed number of rings.

• To enable Auto Answer:

On the Phone screen, press "Auto-answer is turned on" is displayed.

• To disable Auto Answer:

On the Phone screen, press "Auto-answer is turned off" is displayed.

Note

• When Auto Answer is enabled, appears on

the line button it was enabled for.

4. Press

Note

• Rejected phone numbers will not be stored in

the incoming or missed call log.

• Depending on the line a call is arriving on, the

call may not be rejected.

Rejecting specific calls

You can set the unit to reject specific phone numbers.

Note

• Rejected phone numbers will not be stored in

the incoming or missed call log.

Adding a phone number

You can store a maximum of 30 phone numbers you want to reject in the rejection list of the unit.

1. On the Home screen, select

2. Press [ ] or [ ] to select "Basic Phone Settings",

and then press [ENTER].

3. Press [ ] or [ ] to select "Call Block", and then

press [ENTER].

4. Press

5. Enter the telephone number (max. 32 digits), and

then press

Rejecting Calls

You can reject a received call at your unit or set the unit to reject certain calls.

Rejecting receiving calls

1. When receiving a call, press

Rejecting anonymous calls

You can set the unit to reject calls when the unit receives a call without a phone number. To reject anonymous calls, the Block Anonymous Call setting must be enabled through Web user interface programming (Page 52). For details, consult your administrator or dealer.

If the Block Anonymous Call setting is enabled through Web user interface programming, you must configure the unit to block anonymous calls.

1. On the Home screen, select .

2. Press [ ] or [ ] to select "Basic Call Features", and

then press [ENTER].

3. Press [ ] or [ ] to select "Block Anonymous Call".

Note

• To register additional telephone numbers,

repeat the procedure from step 4.

Adding a phone number from the call log

You can add a phone number by referring to the call log.

1. On the Home screen, select

2. Press [ ] or [ ] to select the log type, and then press

[ENTER].

3. Press [ ] or [ ] to select the entry with the phone

number you want to reject.

4. Press

5. Press [

press [ENTER].

6. Press

Note

] or [ ] to select "Call Block", and then

• You cannot perform this operation in "Placed

Calls" or on placed calls in "All Calls".

Editing a stored phone number

1. On the Home screen, select .

2. Press [

and then press [ENTER].

] or [ ] to select "Basic Phone Settings",

22 Operating Instructions Document Version 2014-04

Edit

Save

Delete

Yes

Ignore

Answer

Reject

Feature Operations

3. Press [ ] or [ ] to select "Call Block", and then

press [ENTER].

4. Press [ ] or [ ] to select the phone number you

want to edit, and then press

5. Edit the phone number as necessary, and then

press

Deleting a stored phone number

1. On the Home screen, select .

2. Press [ ] or [ ] to select "Basic Phone Settings",

and then press [ENTER].

3. Press [ ] or [ ] to select "Call Block", and then

press [ENTER].

4. Press [ ] or [ ] to select the phone number you

want to delete, and then press

5. Press

Ignoring Calls

You can ignore incoming calls at your unit. The ringer is muted when a call is ignored.

1. When receiving a call, press

• To answer an ignored call, press

• To reject an ignored call, press

• To close the incoming call dialog, press

Holding a Call

You can put a call on hold by holding the call at your extension.

To hold the current call

1. Press [HOLD], and then go on-hook.

To retrieve a call on hold at your extension

1. Press [HOLD], and then go off-hook.

Note

• If a call is not retrieved within a specified time,

you will hear an alarm as a reminder.

• If Automatic Call Hold is enabled on your unit,

the call will also be put on hold if you press a flexible button other than the one for the current call. For details, consult your administrator or dealer.

Document Version 2014-04 Operating Instructions 23

Answer

New Call

Resume

Feature Operations

Receiving a Second Call (Answering Call Waiting)

During a conversation, if a second call arrives, you will hear a call waiting tone. You can answer the second call by disconnecting or holding the current call.

To disconnect the current call and then talk to the new party

1. Go on-hook while hearing the call waiting tone.

2. Go off-hook.

To hold the current call and then talk to the new party

1. Press [ ] or [ ] to select the call button for the

current call, and then press [HOLD].

2. Press the green flashing call button (flexible button)

for the new call or press

Note

• If Automatic Call Hold is enabled on your unit,

the call will also be put on hold if you press a flexible button other than the one for the current call. For details, consult your administrator or dealer.

• For details about call buttons, see Page 14.

Talking to Two Parties Alternately (Call Splitting)

When you are talking to one party and have another party on hold, you can switch the call on hold and the current call.

1. Press [HOLD] during a conversation.

2. Press

3. Press [HOLD], and then press the orange flashing

call button (flexible button) that corresponds to the other party on hold or press

Note

• For details about call buttons, see "Flexible

Buttons (Page 29)".

• If a call is not retrieved within a specified time,

you will hear an alarm as a reminder.

and call the second party.

24 Operating Instructions Document Version 2014-04

Blind

FlexibleBtn

Feature Operations

Transferring a Call (Call Transfer)

You can transfer a call to another destination (extension or outside party).

To transfer

1. Press [TRANSFER] during a conversation.

2. Call the party you want to transfer the call to.

3. Wait until the other party answers to announce the

transfer.

4. Press [TRANSFER].

Note

• If unscreened transfers are supported on your

phone system, step 3 can be omitted. For details, consult your administrator or dealer.

To do a blind transfer

1. Press

2. Call the party you want to transfer the call to.

3. Go on-hook.

during a conversation.

Mute

You can mute your voice during a conversation. While the mute feature is turned on, you will be able to hear the other party, but the other party will not be able to hear you. The built-in microphone, handset, and headset are all muted when the mute feature is turned on.

To mute/unmute

1. Press [MUTE].

To Transfer with a Flexible Button

1. Press

2. Press the desired flexible button.

3. Press [ ] or [ ] to select "Transfer", and then press

[ENTER].

4. Wait until the other party answers to announce the

transfer.

5. Go on-hook.

Note

• If unscreened transfers are supported on your

phone system, step 4 can be omitted. For details, consult your administrator or dealer.

• For details about flexible buttons, see "Flexible

Buttons (Page 29)".

during a conversation.

Document Version 2014-04 Operating Instructions 25

End Call

Feature Operations

Conference Call

During a conversation, you can add an additional party to your call and establish a conference call.

Notice

• Your phone system may support advanced

conference features, such as conference calls with four or more parties. In this case, the procedures for handling a conference call may be different from those explained in this section. For details about your phone system, consult your administrator or dealer.

Making a Conference Call

1. Press [CONFERENCE] to put the current call on

hold.

2. Call the party you want to add to the conversation.

3. After the called party answers, press

[CONFERENCE] to begin the conference call.

Checking Messages

Checking New Messages

When you receive a voice message, on the line button that received the call, and the

Message/Ringer lamp turns red. You can check your new messages by accessing your mailbox.

1. Press [MESSAGE].

2. If the unit has multiple lines, press [ ] or [ ] to select

the line button on which is displayed, and then go off-hook.

is displayed

Removing a Party from the Conference

During a conference, you can remove other parties from the conference. However, this operation is available only during conference calls you initiate.

1. Press the call button (flexible button) that

corresponds to the party you want to disconnect.

2. Press

• The party is disconnected.

• You can continue the conversation with the

remaining party.

Note

• For details about call buttons, see "Flexible

Buttons (Page 29)".

Ending a Conference Call

1. Go on-hook during a conference.

26 Operating Instructions Document Version 2014-04

Clear List

Yes

Feature Operations

Checking Missed Calls

When there are new missed calls, appears in the

Phone screen.

1. On the Home screen, select .

2. Press [ ] or [ ] to select "Missed Calls", and then

press [ENTER].

3. Press [ ] or [ ] to select the missed call.

Note

• In the "All Calls" and "Missed Calls" logs,

is displayed for missed calls.

• For details about making calls from the call log,

see "Dialing by Using Call Logs (Page 20)".

Erasing All Call Logs in a Log Category

1. On the Home screen, select .

2. Press [

press [ENTER].

3. Press

• All call logs for the selected category will be

] or [ ] to select the log category, and then

, and then press

erased.

Call Forwarding/Do Not Disturb

You can have received calls automatically forwarded to another destination. You can also have received calls rejected (Do Not Disturb).

Note

• When Call Forwarding is enabled, appears

on the line button it is enabled for.

When Do Not Disturb is enabled,

on the line button it is enabled for.

To access the FWD/DND settings

1. On the Home screen, select

2. Press [ ] or [ ] to select the desired line button, and

then press [FORWARD/DO NOT DISTURB].

3. Press [ ] or [ ] to select the type of FWD or DND

setting to apply.

4. Configure the settings as necessary (Page 43).

appears

Document Version 2014-04 Operating Instructions 27

Feature Operations

Optional Group Features

The unit supports the optional ACD (Automatic Call Distribution), Call Pickup, Direct Call Pickup, Call Park, and Call Retrieve optional group features. If the SIP server supports these features, the following icons will be displayed in the Phone screen depending on the status of the groups. Consult your administrator or dealer for more information.

Icon

Indicates there is a parked call.

Indicates that the line is signing in to an ACD group.

Indicates that the line is signing out of an ACD group.

Indicates that ACD is available for the line.

Indicates that ACD is not available for the line.

Indicates that ACD for the line is in wrap up mode.

Description

SCA (Shared Call Appearance)

SCA (Shared Call appearance) or shared line is a feature that allows multiple units to use a shared line. This is an optional feature and may not be supported on your phone system. For more information consult consult your administrator or dealer.

Note

• See Page 15 for information on the statuses of

shared lines.

Services

The Services function enables you to access interactive services, such as stock and weather information, and phone related services, such as Enterprise phonebook. The Application Settings (Page 39) must be configured in order to use Services. For information about the required settings and available services, consult your administrator or dealer.

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