Panasonic kx-nsx2000 operating instructions

Operating Manual

Business Communication Server

Model No.

KX-NSX1000 KX-NSX2000

Thank you for purchasing this Panasonic product. Please read this manual carefully before using this product and save this manual for future use. In particular, be sure to read "1.1.1 For Your Safety, page 12" before using this product.

KX-NSX series: PNMPR Software File Version 002.10000 or later

Document Version 2015-11

SIP phone

IP Softphone

IP Proprietary Telephone

IP Communication

This PBX supports IP communication using a variety of IP telephones, such as the KX-NT300/ KX-NT500 series with Self Labeling and/or Bluetooth wireless headsets, Panasonic IP Softphones, and SIP phones.

If you are using a certain Panasonic telephone that is equipped with a Navigator Key and a display, it helps you to access the desired feature easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped.

ENTER

Navigator Key

Message/Ringer Lamp

Easy Operation

Remote Office

This PBX supports the use of SIP phones connected from a remote office over an IP network through an SBC (session border controller). SIP phones can be set up by simply connecting the phones to the LAN at the remote office.

IP Network

This PBX supports the use of cellular phones with the PBX. Cellular phones can make and receive calls as if they were registered extensions.

Cellular Phone Features

Feature Highlights

Consult your dealer 1.1 Before Operating the Telephones

(page 12)

Consult your dealer 1.15 Cellular Phone Features (page 200)

2 Operating Manual Document Version 2015-11

This PBX optionally supports a Portable Station (PS) system. PSs can be used in the PBX with other wired telephones.

Wireless System

You can set incoming calls to be redirected to your mailbox to let callers leave voice messages when you are unable to answer the phone. You can access your mailbox to listen to the messages when you are away from the office as well.

Hello, this is John Smith. Please leave your message.

Built-in Unified Messaging

This PBX offers a built-in Call Center feature called Incoming Call Distribution (ICD) Group. Incoming calls to an ICD Group can be queued or redirected to a preprogrammed destination, answered in order of priority and monitored by a supervisor extension.

Queuing

Customers

ICD Group

Call Center

Feature Highlights

1.13 User Device Management (page 185) 1.8 Using the Unified Messaging Features (page 99)

1.10 Utilizing the Call Center (page 169)

In This Manual,

• The PBX functions provided by Business Communication Server are described here just "PBX" in this

manual.

• The following abbreviations are used:

APT → Analog Proprietary Telephone Display PT → Proprietary Telephone with a Display DPT → Digital Proprietary Telephone IP-PT → IP Proprietary Telephone PS → Portable Station P-SIP → Panasonic SIP Phone (KX-HDV series/KX-TGP600) PT → Proprietary Telephone SIP extension/SIP Extn. → Extensions of the PBX which uses Session Initiation Protocol for communication. SLT → Single Line Telephone

Document Version 2015-11 Operating Manual 3

ConditionsHints

Feature Highlights

• "PT" is used as a generic term to represent IP-PT, DPT, APT and Display PT.

• The following icons are used frequently.

Notice

• This PBX supports SIP (Session Initiation Protocol) phones. However, some PBX features may not be

available for SIP phones, depending on your telephone type.

• Under power failure conditions, the connected telephones may not operate. Please ensure that a

separate telephone, not dependent on local power, is available for emergency use.

• Prior to connection of this product, please verify that the intended operating environment is supported.

Satisfactory performance cannot be guaranteed for the following:

– interoperability and compatibility with all devices and systems connected to this product

– proper operation and compatibility with services provided by telecommunications companies over

connected networks

NOTES

• This manual provides basic information on how you can access commonly used PBX functions with

proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), SIP phones, and DSS Consoles. For detailed information about each feature or setting, consult your dealer.

• In this manual, several kinds of PTs appear, as follows:

– IP Proprietary Telephone (IP-PT)

– Digital Proprietary Telephone (DPT)

– Analog Proprietary Telephone (APT)

– Proprietary Telephone with a Display (Display PT)

"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs, such as IP-PTs, the available telephone types are clearly indicated.

• IP-PTs/SIP extensions may become busy and you may not be able to make or receive calls, depending

on the network status.

• The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of

this manual. To confirm the software version of your PBX, consult your dealer.

• Product specifications are subject to change without notice.

• KX-UT series SIP phones are treated as general purpose SIP phones.

Notes for SIP Phone Users

Before using a SIP phone, please read the following notes.

For All SIP phone users

A tone may not be heard during an operation depending on the type of SIP phone being used. The following operation is an example.

4 Operating Manual Document Version 2015-11

[Example]

PT/SLT/PS/SIP Extn.

Enter #.

Off-hook.

account code

Enter account code (max. 10 digits).

Press Account or enter 49.

Dial outside

phone number.

outside

phone no.

Seize a CO line before entering an outside phone number.

(Acc ount )

D.Tone

SIP phone users will not hear this tone.

To use an account code (Account Code Entry)

For SIP phone users

a. The following features are available for SIP phone users:

Feature Highlights

– Making calls

– Answering calls

– Holding calls

– Transferring calls (You cannot go on-hook before the transferred party answers.)

b. The available operations using feature numbers are limited. Refer to the telephone types displayed at

the top left of each operation.

c. The tones listed in "5.4.1 What is This Tone?" are not available for SIP phone users. Tones or the tone

types may vary depending on the type of telephone being used. For example, when you put a call on hold, a specific tone for the SIP phone may be heard, or no tone may be heard.

d. Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to activate

Automatic Callback Busy, will be ignored.

e. The operations for SIP phones may differ from the steps in this manual, and may vary depending on

the type of telephone being used.

f. To execute an operation, some SIP phones may require that the OK button is pressed after pressing all

the buttons of the operation.

Notes for KX-NT300 Series, and KX-NT500 Series

If the primary PBX to which your telephone is connected fails, the extension may automatically switch its connection to a secondary PBX.

• The time required to switch to the secondary PBX or back to the primary PBX is different depending on

the type of your telephone.

• When the extension switches its connection to the secondary PBX, your call will be disconnected if you

are on a call.

• Even if the primary PBX becomes available again, your telephone will not reconnect to it if you are on a

call.

• KX-NT300 can be connected via only the expansion gateway.

Document Version 2015-11 Operating Manual 5

Feature Highlights

Notes for KX-NT543, KX-NT546, and KX-NT560 IP-PT Users

• While using a KX-NT543, KX-NT546, or KX-NT560 IP-PT in ECO mode, IP network transmission speed

is relatively slow and the secondary Ethernet port cannot be used. To disable ECO mode, consult your dealer.

Notes for KX-HDV series (except KX-HDV1xx series) Users

• When making an SRTP call (encrypted call), PBX and terminal setting is necessary. Consult your system

administrator.

• When connecting the KX-HDV230/330 / KX-TGP600 to a PBX for SRTP calling, use SRTP-compatible

firmware. For more information, consult your dealer.

• When in an SRTP phone call, the KX-HDV series / KX-TGP600’s LCD will display a key-shaped icon.

When an SRTP call is necessary for information security reasons, confirm that the key-shaped icon is displayed on the KX-HDV series / KX-TGP600’s LCD. When in an RTP call or when switching from an SRTP call to an RTP call after using an additional service (e.g. after a call transfer), the key-shaped icon will disappear. For more information on the key-shaped icon, check the KX-HDV series / KX-TGP600’s corresponding manual.

• Additional services which support SRTP calling are listed below

– Call Transfer (only when all of the transferred extension, transferring extension, and transfer

destinations are internal SRTP-compatible lines)

– Call Forward (ALL/Busy/NA/Busy or NA)

– Intercept Routing (Busy/NA)

Trademarks

• Microsoft and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the

United States and/or other countries.

• The Bluetooth

use of such marks by Panasonic Corporation is under license.

word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any

• All other trademarks identified herein are the property of their respective owners.

• Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.

Open Source Software

This product uses Open Source Software. For details, click the Information button in Web Maintenance Console.

6 Operating Manual Document Version 2015-11

Table of Contents

1 Operation ............................................................................................... 11

1.1 Before Operating the Telephones ................................................................................ 12

1.1.1 For Your Safety ............................................................................................................. 12

1.1.2 Important Safety Instructions ........................................................................................ 15

1.1.3 Precautions ................................................................................................................... 16

1.1.4 Data Security ................................................................................................................ 16

1.1.5 Regulation and Relevant Information ........................................................................... 17

1.1.6 Before Operating the Telephones ................................................................................. 17

1.2 Making Calls .................................................................................................................. 26

1.2.1 Basic Calling ................................................................................................................. 26

1.2.2 Easy Dialing .................................................................................................................. 29

1.2.3 Redial ........................................................................................................................... 32

1.2.4 When the Dialed Line is Busy or There is No Answer .................................................. 33

1.2.5 Alternating the Calling Method (Alternate Calling—Ring/Voice) ................................... 40

1.2.6 Calling without Restrictions .......................................................................................... 41

1.2.7 To Access Another Party Directly from Outside (Direct Inward System Access [DISA])

....................................................................................................................................... 41

1.2.8 Setting Your Telephone from Another Extension or through DISA (Remote Setting) ... 44

1.3 Receiving Calls .............................................................................................................. 46

1.3.1 Answering Calls ............................................................................................................ 46

1.3.2 Answering Hands-free (Hands-free Answerback) ........................................................ 46

1.3.3 Answering a Call Ringing at Another Telephone (Call Pickup) ..................................... 47

1.3.4 Answering a Call via an External Speaker (Trunk Answer From Any Station [TAFAS]) ....

1.3.5 Using the ANSWER/RELEASE Button ......................................................................... 49

1.4 During a Conversation .................................................................................................. 51

1.4.1 Transferring a Call (Call Transfer) ................................................................................ 51

1.4.2 Holding a Call ............................................................................................................... 56

1.4.3 Talking to Two Parties Alternately (Call Splitting) ......................................................... 61

1.4.4 Answering Call Waiting ................................................................................................. 62

1.4.5 Multiple Party Conversation .......................................................................................... 66

1.4.6 Mute .............................................................................................................................. 73

1.4.7 Letting Other People Listen to the Conversation (Off-hook Monitor) ............................ 73

1.4.8 Using the Headset (Headset Operation) ...................................................................... 74

1.5 Using a PDN/SDN Button .............................................................................................. 76

1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension ...... 76

1.6 Before Leaving Your Desk ............................................................................................ 80

1.6.1 Forwarding Calls ........................................................................................................... 80

1.6.2 Showing a Message on the Caller’s Telephone Display (Absent Message) ................ 86

1.6.3 Preventing Other People from Using Your Telephone (Extension Dial Lock) ............... 87

1.7 Making/Answering an Announcement ........................................................................ 89

1.7.1 Paging .......................................................................................................................... 89

1.7.2 Answering/Denying a Paging Announcement .............................................................. 90

1.7.3 Making a Conference Group Call ................................................................................. 91

1.8 Using the Unified Messaging Features ....................................................................... 99

1.8.1 What is the Unified Messaging system? ....................................................................... 99

1.8.2 Logging in to and Configuring Your Mailbox ............................................................... 100

1.8.3 Message Playback and Related Features .................................................................. 110

1.8.4 Sending Messages ..................................................................................................... 120

1.8.5 Transferring Calls ....................................................................................................... 129

1.8.6 Other Features ........................................................................................................... 138

1.8.7 Quick Reference ......................................................................................................... 154

Document Version 2015-11 Operating Manual 7

Table of Contents

1.9 Setting the Telephone According to Your Needs ..................................................... 158

1.9.1 Setting the Alarm (Timed Reminder) .......................................................................... 158

1.9.2 Refusing Incoming Calls (Do Not Disturb [DND]) ....................................................... 159

1.9.3 Receiving Call Waiting (Call Waiting/Off-hook Call Announcement [OHCA]/Whisper

OHCA) ........................................................................................................................ 162

1.9.4 Displaying Your Telephone Number on the Called Party and Caller’s Telephone (Calling/

Connected Line Identification Presentation [CLIP/COLP]) ......................................... 163

1.9.5 Preventing Your Telephone Number Being Displayed on the Caller’s Telephone

(Connected Line Identification Restriction [COLR]) .................................................... 163

1.9.6 Preventing Your Number Being Displayed on the Called Party’s Telephone (Calling Line

Identification Restriction [CLIR]) ................................................................................. 164

1.9.7 Preventing Other People from Joining Your Conversation (Executive Busy Override

Deny) .......................................................................................................................... 165

1.9.8 Turning on the Background Music (BGM) .................................................................. 165

1.9.9 Protecting Your Line against Notification Tones (Data Line Security) ........................ 165

1.9.10 Checking the Time Service Status ............................................................................. 166

1.9.11 Setting the Paralleled Telephone to Ring (Paralleled Telephone) .............................. 166

1.9.12 Clearing Features Set at Your Extension (Extension Feature Clear) ......................... 167

1.10 Utilizing the Call Center .............................................................................................. 169

1.10.1 Leaving an Incoming Call Distribution Group (Log-in/Log-out, Wrap-up) ................... 169

1.10.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group

(Incoming Call Distribution Group Monitor) ................................................................ 171

1.10.3 Forwarding a Waiting Call (Manual Queue Redirection) ............................................ 174

1.11 Using User-supplied Equipment ................................................................................ 175

1.11.1 If a Doorphone/Door Opener is Connected ................................................................ 175

1.11.2 If an External Relay is Connected .............................................................................. 177

1.11.3 If an External Sensor is Connected ............................................................................ 177

1.11.4 If a Host PBX is Connected ........................................................................................ 177

1.12 Administrative Features ............................................................................................. 179

1.12.1 Using the Telephones in a Hotel-type Environment (Hospitality Features) ................ 179

1.12.2 Recording Information Using Preprogrammed Messages (Printing Message) .......... 183

1.13 User Device Management ........................................................................................... 185

1.13.1 Introduction to the User Container Feature ................................................................ 185

1.13.2 Service-in/Service-out (Smart Desk) .......................................................................... 186

1.13.3 Switching between CTI Control Devices .................................................................... 189

1.14 Using a Telephone with a Display .............................................................................. 190

1.14.1 Using the Call Log ...................................................................................................... 190

1.14.2 Using the Directories .................................................................................................. 193

1.14.3 Accessing System Features (System Feature Access) .............................................. 197

1.14.4 Self Labeling (KX-NT366/KX-NT553/KX-NT556/KX-NT560 only) .............................. 198

1.15 Cellular Phone Features ............................................................................................. 200

1.15.1 Cellular Phone Features ............................................................................................. 200

2 Manager Operation ............................................................................. 205

2.1 Control Features .......................................................................................................... 206

2.1.1 Extension Control ....................................................................................................... 206

2.1.2 Time Service Mode Control ........................................................................................ 206

2.1.3 Restriction Level Control (Dial Tone Transfer) ............................................................ 207

2.1.4 Turning on the External Background Music (BGM) .................................................... 208

2.1.5 Recording Outgoing Messages (OGM) ...................................................................... 208

2.2 Configuring Unified Messaging Features ................................................................. 211

2.2.1 System Manager Features ......................................................................................... 211

2.2.2 Message Manager Features ....................................................................................... 223

3 Customizing Your Phone & System .................................................. 239

8 Operating Manual Document Version 2015-11

Table of Contents

3.1 Customizing Your Phone (Personal Programming) ................................................. 240

3.1.1 Customizing Your Phone (Personal Programming) .................................................... 240

3.1.2 Settings on the Programming Mode ........................................................................... 241

3.1.3 Customizing the Buttons ............................................................................................. 251

3.2 System Programming Using Web Maintenance Console ........................................ 257

3.2.1 User Programming ..................................................................................................... 257

4 Customizing Extensions and the System–for Managers ................ 265

4.1 Manager Programming ............................................................................................... 266

4.1.1 Programming Information ........................................................................................... 266

4.1.2 Manager Programming ............................................................................................... 266

4.1.3 Supervisory Monitor (ACD) Control ............................................................................ 267

5 Appendix ............................................................................................. 275

5.1 List of Operations by Telephone Type ...................................................................... 276

5.1.1 List of Operations by Telephone Type ........................................................................ 276

5.2 Troubleshooting .......................................................................................................... 282

5.2.1 Troubleshooting .......................................................................................................... 282

5.3 Feature Number Table ................................................................................................. 286

5.3.1 Feature Number Table ................................................................................................ 286

5.4 What is This Tone? ...................................................................................................... 295

5.4.1 What is This Tone? ..................................................................................................... 295

5.5 Revision History .......................................................................................................... 299

5.5.1 PNMPR Software File Version 002.00xxx .................................................................. 299

5.5.2 PNMPR Software File Version 002.03xxx .................................................................. 299

5.5.3 PNMPR Software File Version 002.10xxx .................................................................. 299

Document Version 2015-11 Operating Manual 9

Table of Contents

10 Operating Manual Document Version 2015-11

Section 1

Operation

This section shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this NSX server.

Document Version 2015-11 Operating Manual 11

WARNING

CAUTION

WARNING

1.1 Before Operating the Telephones

1.1.1 For Your Safety

To prevent personal injury and/or damage to property, be sure to observe the following safety precautions.

The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly.

This notice means that misuse could result in death or serious injury.

This notice means that misuse could result in injury or damage to property.

The following types of symbols are used to classify and describe the type of instructions to be observed.

This symbol is used to alert users to a specific operating procedure that must not be performed.

This symbol is used to alert users to a specific operating procedure that must be followed in order to operate the unit safely.

For All Telephone Equipment

• Do not allow rain to fall on the product or expose the product to moisture. Do not let water, oils, or other

liquids to splash onto the product. Such conditions can lead to fire or electric shock, and may impair the performance of the product.

• Do not place the product on an unstable or uneven surface. If the product were to fall over, it may cause

injury or damage to the product.

• Do not allow anything to rest on the power cord. Do not locate the product where the power cord may be

stepped on or tripped on.

• Do not supply power to a combination of devices that exceeds the total rated capacity of the wall outlets

or extension cables used. If outlets, power strips, extension cords, etc. are used in a manner that exceeds their rated capacity, they emit large amounts of heat, which could cause a fire.

12 Operating Manual Document Version 2015-11

1.1.1 For Your Safety

• The product must only be installed and serviced by qualified service personnel. The product should be

used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or modification can cause a fire, electric shock, or damage to the product.

• Follow all warnings and instructions marked on the product.

• Products that require a power source should only be connected to the type of electrical power supply

specified on the product label. If you are not sure of the type of power supply to your home, consult your dealer or local power company.

• For safety purposes some products are equipped with a grounded plug. If you do not have a grounded

outlet, please have one installed. Do not bypass this safety feature by tampering with the plug.

• Regularly clean dust off of all equipment. Excessive amounts of dust can lead to fire or electric shock,

and may impair the performance of the product.

• Unplug the product from the wall outlet and contact your dealer in the following cases:

a. When the power supply cord or plug is damaged or frayed.

b. If liquid has been spilled into the product.

c. If the product has been exposed to rain or water.

d. If the product does not operate according to the operating instructions. Adjust only the controls that

are explained in the operating instructions. Improper adjustment of other controls may result in damage and may require service by a qualified technician to restore the product to normal operation.

e. If the product has been dropped or the cabinet has been damaged.

f. If product performance deteriorates.

For the NSX server

• Do not insert foreign objects of any kind into this product, as they may touch dangerous voltage points or

short out parts that could result in a fire or electric shock.

• Do not pull, bend, rest objects on, or chafe the power cord and plug. Damage to the power cord or plug

can cause fire or electric shock.

• Do not attempt to repair the power cord or plug. If the power cord or plug is damaged or frayed, contact

an authorized Panasonic Factory Service Center for a replacement.

• When mounting the NSX server on a 19-inch rack, only use the 19-inch rack mounting equipment

(attachment bracket, screws) included with the NSX server.

• If damage to the unit exposes any internal parts, disconnect the power supply cord immediately and

return the unit to your dealer.

• Unplug this unit from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These

conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorized Panasonic Factory Service Center.

• This unit is equipped with a grounded plug. For safety reasons this plug must only be connected to a

grounded outlet that has been installed according to applicable regulations.

Document Version 2015-11 Operating Manual 13

CAUTION

1.1.1 For Your Safety

• Plug the power cord firmly into an AC outlet. Otherwise, it can cause fire or electric shock.

For All Telephone Equipment

• The product should be kept free of dust, moisture, high temperature (more than 40 ℃ [140 ℉]), and

vibration, and should not be exposed to direct sunlight.

• Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean

with abrasive powders or with chemical agents such as benzine or thinner. Do not use liquid cleaners or aerosol cleaners.

For the NSX server

• To reduce the risk of fire, use only No.26 AWG or larger (e.g., 24 AWG) UL Listed or CSA Certified

Telecommunication Line Cord.

• When relocating the equipment, first disconnect the telecom connection before disconnecting the power

connection. When the unit is installed in the new location, reconnect the power first, and then reconnect the telecom connection.

• The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near

the equipment and is easily accessible.

• Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it

from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never be placed near or over a radiator or other heat source. This product should not be placed in a sealed environment unless proper ventilation is provided.

• When this product is no longer in use, make sure to detach it from the rack or wall.

• To protect this unit from static electricity, do not touch any external connectors of the unit.

Notice

For All Telephone Equipment

• Read and understand all instructions.

• When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.

For the NSX server

• Keep the unit away from heating appliances and devices that generate electrical noise such as

fluorescent lamps, motors and televisions. These noise sources can interfere with the performance of the NSX server.

• If you are having problems making calls to outside destinations, follow this procedure to test the CO

lines:

1. Disconnect the NSX server from all CO lines.

2. Connect known working single line telephones (SLTs) to those CO lines.

14 Operating Manual Document Version 2015-11

SAVE THESE INSTRUCTIONS

1.1.2 Important Safety Instructions

3. Make a call to an external destination using those SLTs.

If a call cannot be carried out correctly, there may be a problem with the CO line that the SLT is connected to. Contact your telephone company. If all SLTs operate properly, there may be a problem with your NSX server. Do not reconnect the NSX server to the CO lines until it has been serviced by an authorized Panasonic Factory Service Center.

Note

For All Telephone Equipment

• Never attempt to insert wires, pins, etc. into the vents or holes of the product.

1.1.2 Important Safety Instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

• Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,

in a wet basement, or near a swimming pool.

• Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from

lightning.

• Do not use a telephone in the vicinity of a gas leak to report the leak.

• Rack Mount Instructions—The following or similar rack-mount instructions are included with the

installation instructions:

a. Elevated Operating Ambient—If installed in a closed or multi-unit rack assembly, the operating ambient

temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature (Tma) specified by the manufacturer.

b. Reliable Grounding—Reliable grounding of rack-mounted equipment should be maintained. Particular

attention should be given to supply connections other than direct connections to the branch circuit (e.g., use of power strips).

Document Version 2015-11 Operating Manual 15

Notice for users in California

This product contains a CR coin cell lithium battery that

contains perchlorate material—special handling may

apply.

See www.dtsc.ca.gov/hazardouswaste/perchlorate

1.1.3 Precautions

1.1.4 Data Security

In order to use the NSX server safely and correctly, the Security Requirements below must be observed. Failure to do so may result in:

• Loss, leakage, falsification or theft of user information.

• Illegal use of the NSX server by a third party.

• Interference or suspension of service caused by a third party.

What is User Information?

User Information is defined as:

1. Information stored on the Storage Memory Card:

System data, error data and activation key files.

2. Information sent from the NSX server to a PC or a USB memory device:

System data, sound files for MOH (Music on Hold) and OGM (Outgoing Messages), and activation key files.

Requirements

1. The Storage Memory Card contains software for all the processes of the NSX server and all the

2. Always make backups of data stored on the Storage Memory Card and/or perform regular system data

3. To prevent illegal access from the Internet, activate a Firewall.

4. To avoid unauthorized access and possible abuse of the NSX server, we strongly recommend:

customer data. Therefore, do not allow unauthorized access to prevent data leakage.

backups to a USB memory device or a NAS. For details, consult your dealer.

16 Operating Manual Document Version 2015-11

1.1.5 Regulation and Relevant Information

a. Keeping the password secret.

b. Selecting a complex, random password that cannot be easily guessed.

c. Changing your password regularly.

5. Perform the following when sending the NSX server for repair or handing it over to a third party.

a. Make a backup of data stored on the Storage Memory Card.

b. Using a formatter, format the Storage Memory Card so that information cannot be retrieved from

it.

6. To prevent data leakage, render the Storage Memory Card physically unusable before disposal.

7. When user information is sent from the NSX server to a PC or a USB memory device, the

confidentiality of that information becomes the responsibility of the customer. Before disposing of the PC or the USB memory device, ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it physically unusable.

1.1.5 Regulation and Relevant Information

Federal Communications Commission Requirements

Note

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV technician for help.

CAUTION

• Any changes or modifications not expressly approved by the party responsible for compliance could

void the user's authority to operate this device.

1.1.6 Before Operating the Telephones

What Kind of Telephone Can Be Used?

You can use the following types of telephone with this PBX:

• Panasonic IP Proprietary Telephone (IP-PT)

(e.g., KX-NT300 series, KX-NT500 series)

• Panasonic Digital Proprietary Telephone (DPT)

(e.g., KX-DT300 series, KX-DT500 series)

• Panasonic Analog Proprietary Telephone (APT)

(e.g., KX-T7700 series)

Document Version 2015-11 Operating Manual 17

1.1.6 Before Operating the Telephones

• Panasonic Portable Station (PS)

(e.g., KX-TD7696, KX-WT125)

• SIP phone

(e.g., Third party SIP phones, P-SIP)

• Single Line Telephone (SLT)

(e.g., rotary pulse telephone)

Which features are available depend on the type of telephone being used. If you are using a Panasonic

telephone with a special feature button such as

using the buttons or displayed messages for easy programming. If you use a large display telephone (e.g., KX-NT346), you can follow the displayed messages to use the features. If your telephone does not have feature buttons and/or a display, you may operate the PBX by entering a feature number instead. Follow the operation for your type of telephone.

or a display or both, you can follow the operations

• If you use a Panasonic proprietary

telephone which does not have feature buttons, you may change one of the unused flexible buttons to a feature button. Refer to "3.1.3 Customizing the Buttons".

Registration for your Portable Station (PS)/SIP Phone

Your PS, SIP phone must be registered with the PBX and assigned an extension number before initial use, through system programming. To confirm the extension number of your PS, refer to "Your extension information" in "3.1.2 Settings on the Programming Mode". For SIP phone users, follow the instructions for your phone.

Feature Numbers

To use certain features, you need to enter specified feature numbers (and an additional parameter, if required). There are two types of feature numbers as follows:

• Flexible feature number

• Fixed feature number

Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other numbers for easier use. In this manual, the default numbers (factory installed) are used for operations.

A flexible number is shown as changed the feature number. Write the new number in "5.3.1 Feature Number Table" (Appendix).

If you use a single line telephone which does not have the " " or "#" keys;

it is not possible to access features that have " " or "#" in their feature numbers.

(half-shaded key). Use the new programmed number if you have

Tone

You will hear various tones, during or after an operation, for confirmation. Refer to "5.4.1 What is This Tone?" (Appendix).

18 Operating Manual Document Version 2015-11

(Level increases)

Down

(Level decreases)

RightLeft

ENTER

(Level increases)

Down

(Level decreases)

RightLeft

(Level increases)

Down

(Level decreases)

(Level increases)

Down

(Level decreases)

1.1.6 Before Operating the Telephones

Display

In this manual, "the display …" refers to the display of a Panasonic telephone. If your telephone is not a Panasonic display telephone, the message will not be displayed. If you use a Panasonic display telephone, the display helps you confirm the settings. Some telephones also give you easy access to features. Messages are displayed according to the feature used. By pressing the corresponding button on the side or at the bottom of the display, or by pressing the Navigator Key, you can access various features. Furthermore, depending on the display telephone used, you can operate features or make calls using the displayed message. Refer to "1.14 Using a Telephone with a Display".

Your Extension Number

If you use a Panasonic display proprietary telephone, you can check your own extension number on the display. Press the TRANSFER button or Soft (S1) button while on-hook.

ECO mode

If you use a KX-NT543, KX-NT546, or KX-NT560 IP-PT in ECO mode, the "ECO" icon is shown on the display during programming mode (refer to "3.1.3 Customizing the Buttons"). For more information, consult your dealer.

Using a Navigator Key/Volume Key

The Navigator Key can be used for the display contrast and the volume control or you can search for desired items on the display. Press the Navigator Key/Volume Key in the desired direction. The contrast or the volume level and the items will change as follows:

Navigator Key

Volume Key

Examples

The displays and the illustrations shown as examples are from a telephone connected to the KX-NS1000.

Document Version 2015-11 Operating Manual 19

CO line group no.

(CO )

desired no.

account code

extension no.

outside

phone no.

dial key

HOLD

REDIAL

1.1.6 Before Operating the Telephones

Restrictions

Some features may be restricted at your extension depending on system programming and the type of telephone being used.

Icon Descriptions

The following icons show you the feature availability, notes and action to use the features.

This feature cannot be used with a single line telephone.

See "Programming" for Related Programming if necessary.

Off-hook (One of the following).

• Lift the handset.

• Press the SP-PHONE button.

• Press the MONITOR button. (To

start talking, lift the handset.)

• Press TALK button.

On-hook (One of the following).

• Hang up.

• Press the SP-PHONE button.

• Press the MONITOR button.

• Press CANCEL button.

Seize a CO line (One of the following).

• Press the CO button.

• Dial automatic line access

number 9.

• Dial CO line group access

number and CO line group number.

Press the Call button on the Doorphone.

Press the hookswitch lightly.

20 Operating Manual Document Version 2015-11

Press the corresponding feature button on the proprietary telephone or SIP phone.

Enter the required number. <Example>

Enter the account code.

Dial an extension number.

Dial the telephone number.

Press the HOLD button on your SIP phone.

Talk or make an announcement.

You will hear a busy, confirmation, dial, ring or ringback tone. B. Tone: Busy Tone C. Tone: Confirmation Tone D. Tone: Dial Tone R. Tone: Ring Tone R. B. Tone: Ringback Tone

Dial outside phone number.

Press any dial key (0–9, , #).

Press the REDIAL button on your SIP phone.

1.1.6 Before Operating the Telephones

When You Use a Panasonic Proprietary Telephone

Panasonic proprietary telephones have useful feature buttons that simplify some operations. For details, refer to the "Location of Controls" or equivalent section in the documentation for your phone.

Customized Buttons

If the term is in parentheses like (Account) in this manual, it means a flexible button has been made into an "Account" button. For more information, refer to "3.1.3 Customizing the Buttons" when using a PT or PS, or

Editing Settings in My Portal" when using Web Maintenance Console.

Button Feature

Loop-CO (L-CO)

Group-CO (G-CO)

Single-CO (S-CO) Used to access a specified CO line for making or receiving outside calls.

Direct Station Selection (DSS)

One-touch Dialing Used to access a desired party or system feature with one touch.

Incoming Call Distribution Group (ICD Group)

Message

Message for Another Extension

Call Forwarding (FWD)/Do Not Disturb (DND)—Both calls

FWD/DND—Outside calls Used to forward outside calls to a specified destination or refuse.

Used to access an idle CO line for making outside calls. Incoming outside calls from any CO line arrive at this button.

Used to access an idle CO line in a specified CO line group for making outside calls. Incoming calls from CO lines in the assigned CO line group arrive at this button.

Used to access an extension with one touch. It is also possible to be changed to the other feature button.

Used to access a specified incoming call distribution group for making or receiving calls.

Used to leave a message waiting indication or call back the party who left the message waiting indication.

Used to have a Message button for another extension.

Used to forward all calls to a specified destination or refuse.

FWD/DND—Intercom calls Used to forward intercom calls to a specified destination or refuse.

Group FWD—Both calls Used to forward all the calls to your group to a specified destination.

Group FWD—Outside calls Used to forward the outside calls to your group to a specified destination.

Group FWD—Intercom calls

Account Used to enter an account code.

Conference Used to establish a multiple party conversation.

Terminate

External Feature Access (EFA)

Call Park Used to park or retrieve a call in a preset parking zone.

Document Version 2015-11 Operating Manual 21

Used to forward the intercom calls to your group to a specified destination.

Used to disconnect the current call and make another call without hanging up.

Used to access special features offered by a host PBX or a telephone company.

1.1.6 Before Operating the Telephones

Button Feature

Call Park (Automatic Park Zone)

Used to park a call in an idle parking zone automatically. Set both the Call Park (Automatic Park Zone) button and the Call Park (preset parking zone) button.

Call Log Used to show the incoming call information.

Call Log for ICD Group Used to have a Call Log button for incoming call distribution group.

Log-in/Log-out Used to switch between the log-in and log-out mode.

Log-in/Log-out of a specified group

Used to have a Log-in/Log-out button for another incoming call distribution group.

Log-in/Log-out for all groups Used to have a Log-in/Log-out button for all groups.

Hurry-up

Used to transfer the longest waiting call in the queue of an incoming call distribution group to the overflow destination.

Wrap-up Used to switch the wrap-up status, Ready and Not Ready mode.

System Alarm

Time Service (Day/Night/ Lunch/Break)

Used to confirm a NSX server error. Also, pressing the System Alarm button displays the current Multi-Connection networking status.

Used to switch the time service mode.

Answer Used to answer an incoming call.

Release

Used to disconnect the line during or after a conversation or to complete a Call Transfer.

Toll Restriction (TRS)

Calling Line Identification Restriction (CLIR)

Connected Line Identification Restriction (COLR)

Used to change the toll restriction level of other extension users temporarily.

Used to switch between the CLIP and CLIR services.

Used to switch between the COLP and COLR services.

Headset Used to talk using the headset.

Time Service Switching Mode (Automatic/Manual)

Used to switch the time service mode, Automatic or Manual.

Two-way Record Used to record a conversation into your own mailbox.

Two-way Transfer Used to record a conversation into the mailbox of a specific extension.

One-touch Two-way Transfer

Live Call Screening (LCS)

Voice Mail Transfer

Used to record a conversation into the mailbox of a specific extension with one touch.

Used to monitor your own voice mailbox while an incoming caller is leaving a message and, if desired, intercept the call.

Used to transfer a call to the mailbox of a specified extension. Also used to access the Unified Messaging system with one touch.

CTI Used to access CTI features.

Check-in

Used to switch the room status of extensions from Check-out to Checkin.

22 Operating Manual Document Version 2015-11

1.1.6 Before Operating the Telephones

Button Feature

Check-out

Cleaned-up

Primary Directory Number (PDN)

Secondary Directory Number (SDN)

Directory Number (DN) Used to make intercom or outside calls.

Used to switch the room status of extensions from Check-in to Checkout.

Used to switch the room status of extensions between Ready and Not Ready.

Used to make and receive both outside and intercom calls.

Used to show the current status of another extension, call the extension, and pick up or transfer calls to it.

Note

• Rows whose Key Location field is colored can be customized.

• The number of available flexible buttons is displayed in Available Keys on the screen.

• This feature is available only for DPTs and IP-PTs.

How to Follow the Steps

An example of system operation is shown below.

Document Version 2015-11 Operating Manual 23

Calling Another Extension

To call an extension (Intercom Call)

The DSS button light shows the current status as follows:

Off: The extension is idle. Red on: Your or another extension is using the line.

For quick operation

If you are an operator or dial some extensions frequently, DSS buttons are useful.

Customizing Your Phone

3.1.3 Customizing the Buttons Create or edit a Direct Station Selection (DSS) button.

PT/SLT/PS/SIP Extn.

Off-hook.

Talk.Dial extension number

or press DSS.

extension no.

(DSS )

Feature title

Operation steps

The description of the icons are explained on "Icon Descriptions".

Conditions

Hints

Programming References: The related or required programming is noted.

To call using a directory, refer to "1.14.2 Using the Directories".

Hands-free Operation

You can make an intercom call and have a conversation in hands-free mode using the SPPHONE button.

3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing Select the seized line when going off-hook.

Telephone types

The abbreviations of telephone types are explained in "Telephone types in procedures" below.

1.1.6 Before Operating the Telephones

Telephone types in procedures

The following abbreviations are displayed at the top left of each procedure and indicate which types of telephones support the operation. However, in some cases a specific model number is given instead.

PT Proprietary Telephone (e.g., KX-NT300 series, KX-NT500 series, KX-T7700

PS Portable Station (e.g., KX-TD7696, KX-WT125)

SIP Extn. SIP phone (e.g., Third party SIP phones, P-SIP)

SLT Single Line Telephone

Abbreviation Telephone Type

DPT Digital Proprietary Telephone (e.g., KX-DT300 series, KX-DT500 series)

Display PT Proprietary Telephone with a Display (e.g. KX-NT346, KX-NT546,

series)

KX-DT346, KX-DT546)

Connection Example

This diagram shows you a connection example.

24 Operating Manual Document Version 2015-11

Doorphone & Door Opener

Router

Remote PC

IP-PT

IP Softphone

CTI Server

Private

IP Network

ITSP*1

Network

DCE

(e.g., ADSL

Modem)

IP-CS PS

SIP Phone

Telephone Company

Business Communication Server

1.1.6 Before Operating the Telephones

ITSP: Internet Telephony Service Provider

DCE: Data Circuit Terminating Equipment

Document Version 2015-11 Operating Manual 25

PT/SLT/PS/SIP Extn.

Off-hook.

Talk.Dial extension number,

or press DSS or SDN.

extension no.

(DS S)

(SD N)

1.2 Making Calls

1.2.1 Basic Calling

–

Calling Another Extension

– Calling an Outside Party

– Making a Call to a Private Network (TIE Line Access)

– Using an Account Code (Account Code Entry)

Calling Another Extension

To call an extension (Intercom Call)

• The DSS button light shows the current status as follows:

Off: The extension is idle. Red on: Your or another extension is using the line.

• * You have to press the SDN button once or twice depending on the mode of the SDN

• To call using a directory, refer to "1.14.2 Using the Directories".

• For quick operation

• Hands-free Operation

Customizing Your Phone

• 3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing

• 3.1.3 Customizing the Buttons

To call an operator (Operator Call)

You can call an extension or a group assigned as the operator.

button. For details, refer to "1.5.1 Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension".

If you are an operator or dial some extensions frequently, DSS buttons are useful.

You can make an intercom call and have a conversation in hands-free mode using the SPPHONE button.

Select the seized line when going off-hook.

Create or edit a Direct Station Selection (DSS) button.

26 Operating Manual Document Version 2015-11

PT/SLT/PS/SIP Extn.

Off-hook.

Enter 0.

PT/SLT/PS/SIP Extn.

Off-hook. Talk.

Dial outside phone number.

Press L-CO or enter automatic

line access number.

(L- CO)

outside

phone no.

PT/SLT/PS/SIP Extn.

Off-hook. Talk.

Press G-CO or enter CO line

group access number and then CO line group number (3 digits).

Dial outside phone number.

outside

phone no.

(G- CO)

CO line

group no.

PT/PS

Off-hook.

Talk.Press S-CO.

(S- CO)

Dial outside phone number.

outside

phone no.

1.2.1 Basic Calling

Calling an Outside Party

You have to seize a CO line before dialing an outside phone number because external calls are made via your PBX. Select one of the following methods:

To select an idle CO line automatically (Automatic Line Access)

To select an idle CO line in the specified CO line group automatically (CO Line Group Access)

To select the specified CO line

Document Version 2015-11 Operating Manual 27

PT/SLT/PS/SIP Extn.

Off-hook.

Talk.

private phone no.

Dial extension number or enter 7 and then dial private phone number.

extension no.

1.2.1 Basic Calling

• Each of the S-CO button or G-CO button light shows the current status as follows:

• You may be restricted from making a call to the specified outside party. To make a call, refer

• To confirm number before dialing, you can enter a phone number and confirm it on the

• To make a call to another party without going on-hook, press the FLASH/RECALL

• Hands-free Operation

Customizing Your Phone

• 3.1.2 Settings on the Programming Mode—Preferred Line Assignment—Outgoing

Off: The line is idle. Red on: The line is in use.

to "1.2.6 Calling without Restrictions".

display and then go off-hook. (Predialing)

button. It will re-access the CO line and provide external dial tone. Pressing the Terminate button will provide intercom dial tone. You can dial the new phone number without going on/ off-hook.

You can make an outside call and have a conversation in hands-free mode using the SPPHONE button.

Select the seized line when going off-hook.

• 3.1.3 Customizing the Buttons

Create or edit a Loop-CO (L-CO) button, a Group-CO (G-CO) button, a Single-CO (S-CO) button, or a Terminate button.

Making a Call to a Private Network (TIE Line Access)

You can access extensions connected to other PBXs in a private network.

To call

• * Which type of telephone number must be entered depends on the settings of your PBX.

Using an Account Code (Account Code Entry)

You may give a specified account code to extension users and check their telephone usage. You can specify an account code for each client and check the call duration.

28 Operating Manual Document Version 2015-11

PT/SLT/PS/SIP Extn.

Enter #.

Off-hook.

account code

Enter account code (max. 10 digits).

Press Account or enter 49.

Dial outside

phone number.

outside

phone no.

Seize a CO line before entering an outside phone number.

(Ac cou nt)

D.Tone

1.2.2 Easy Dialing

This is convenient for frequently dialed phone numbers.

–

With a One-touch Button (One-touch Dialing)

Using Numbers Stored at Your Extension (Personal Speed Dialing)

• A Panasonic proprietary telephone extension user can enter an account code during a

conversation and when hearing reorder tone after the other party hangs up.

• Account codes may use the digits "0" through "9".

• Depending on the settings of your PBX, you may be required to enter an account code to

make an outside call.

• If you enter the wrong code, press the " " key and re-enter the account code.

• For your convenience, you can store the code with the phone number in the memory (e.g.,

Speed Dialing).

Customizing Your Phone

• 3.1.3 Customizing the Buttons

Create or edit an Account button.

–

– To a Preset Number by Going Off-hook (Hot Line)

–

Using Numbers Stored in the PBX (System Speed Dialing)

Using a Preprogrammed Number (Quick Dialing)

Document Version 2015-11 Operating Manual 29

PT/PS

Press One-touch Dialing.

Off-hook.

(On e-tou ch Dia ling)

Off-hook.

Enter personal speed dialing number (2 digits).

Enter #.

desired

phone no.

personal speed

dialing no.

Enter desired phone number

(max. 32 digits).

On-hook.

Enter 30.

Enter CO line access number before outside phone number.

C.Tone

PT/SLT/SIP Extn.

Enter . Dial personal speed

dialing number (2 digits).

personal speed

dialing no.

Off-hook.

Press AUTO DIAL or enter .

1.2.2 Easy Dialing

With a One-touch Button (One-touch Dialing)

You can store a phone number into the flexible button for one-touch operation.

Customizing Your Phone

• 3.1.3 Customizing the Buttons

Create or edit a One-touch Dialing button, store the desired phone number or feature number.

Using Numbers Stored at Your Extension (Personal Speed Dialing)

You can store up to 100 numbers at your extension for your personal use. This feature is also known as Station Speed Dialing.

To store a phone number

To dial

30 Operating Manual Document Version 2015-11

+ 270 hidden pages