Panasonic KX-NS1000 User Manual

Operating Manual

Pure IP-PBX

Model No. KX-NS1000

Thank you for purchasing this Panasonic product. Please read this manual carefully before using this product and save this manual for future use. In particular, be sure to read "1.1.1 For Your Safety (Page 14)" before using this product.

KX-NS1000: PCMPR

Document Version 2015-06

Software File Version 004.22000 or later

IP Communication

This PBX supports IP communication using a variety of IP telephones, such as the KX-NT300/ KX-NT500 series with Self Labeling and/or Bluetooth wireless headsets, Panasonic IP Softphones and SIP phones.

SIP phoneIP Softphone

IP Proprietary Telephone

A Panasonic telephone that is equipped with a Navigator Key/Jog Dial and a display helps you to access desired features easily. Also, you will be informed of the arrival of an incoming call or a message waiting by the lamp if it is equipped.

Easy Operation

ENTER

Navigator Key Jog Dial

Message/Ringer Lamp

Remote Office

This PBX supports the use of SIP phones connected from a remote office over an IP network through an SBC (session border controller). SIP phones can be set up by simply connecting the phones to the LAN at the remote office.

IP Network

This PBX supports the use of cellular phones with the PBX. Cellular phones can make and receive calls as if they were registered extensions.

Cellular Phone Features

This PBX optionally supports a Portable Station (PS) system. PSs can be used in the PBX with other wired telephones.

Wireless System

Built-in Unified Messaging

You can set incoming calls to be redirected to your mailbox to let callers leave voice messages when you are unable to answer the phone. You can access your mailbox to listen to the messages when you are away from the office as well.

Hello, this is John Smith. Please leave your message.

Feature Highlights

Consult your dealer 1.1 Before Operating the Telephones

(Page 14)

Consult your dealer 1.5 Cellular Phone Features (Page 174)

1.3.78 Wireless XDP Parallel Mode (Page 160) 1.6 Unified Messaging Features (Page 178)

2 Operating Manual Document Version 2015-06

This PBX offers a built-in Call Center feature called Incoming Call Distribution (ICD) Group. Incoming calls to an ICD Group can be queued or redirected to a preprogrammed destination, answered in order of priority and monitored by a supervisor extension.

Queuing

Customers

ICD Group

Call Center

Communication Assistant (CA)

CA Client users can connect to the PBX without using an external server. CA Client users can make calls by clicking in a phonebook on their PC, as well as use many other features.

(Client)

CA Call Accounting

(Client)

(Web Server)

This application can calculate call cost estimates and track call activity for calls that are made through the PBX. Installing the CA Call Accounting web server software allows you to access CA Call Accounting from any PC by using a web client. You can sort and view, print, or export call information with the web client. In addition, reports can be created based on exported data.

ConditionsHints

1.3.36 ICD GROUP FEATURES (Page 111) Consult your dealer

Feature Highlights

Consult your dealer

In This Manual,

• The following abbreviations are used:

APT ® Analog Proprietary Telephone Display PT ® Proprietary Telephone with a Display DPT ® Digital Proprietary Telephone IP-PT ® IP Proprietary Telephone PS ® Portable Station P-SIP ® Panasonic SIP Phone (KX-HDV series/ PT ® Proprietary Telephone

Document Version 2015-06 Operating Manual 3

SIP extension/SIP Extn. ® Extensions of the PBX which uses Session Initiation Protocol for communication. SLT ® Single Line Telephone

• "PT" is used as a generic term to represent IP-PT, DPT, APT and Display PT.

• The following icons are used frequently.

KX-TGP600)

Feature Highlights

Notice

• This PBX supports SIP (Session Initiation Protocol) phones. However, some PBX features may not be

available for SIP phones, depending on your telephone type.

• Under power failure conditions, the connected telephones may not operate. Please ensure that a separate

telephone, not dependent on local power, is available for emergency use.

• Prior to connection of this product, please verify that the intended operating environment is supported.

Satisfactory performance cannot be guaranteed for the following:

– interoperability and compatibility with all devices and systems connected to this product – proper operation and compatibility with services provided by telecommunications companies over

connected networks

NOTES

• Some optional hardware, software, and features are not available in some areas, or for some PBX models.

Please consult your certified Panasonic dealer for more information.

• This manual provides basic information on how you can access commonly used PBX functions with

proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), SIP phones, and DSS Consoles. For detailed information about each feature or setting, refer to the Feature Manual or PC Programming Manual.

• In this manual, several kinds of PTs appear, as follows: – IP Proprietary Telephone (IP-PT) – Digital Proprietary Telephone (DPT) – Analog Proprietary Telephone (APT) – Proprietary Telephone with a Display (Display PT)

"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs, such as IP-PTs, the available telephone types are clearly indicated.

• IP-PTs/SIP extensions may become busy and you may not be able to make or receive calls, depending

on the network status.

• The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of

this manual. To confirm the software version of your PBX, refer to the PC Programming Manual.

• Product specifications are subject to change without notice.

• In this manual P-SIP phones are treated as non-KX-UT series SIP phones.

Notes for SIP Phone Users

Before using a SIP phone, please read the following notes.

For All SIP phone users

A tone may not be heard during an operation depending on the type of SIP phone being used. The following operation is an example.

4 Operating Manual Document Version 2015-06

PT/SLT/PS/SIP Extn.

Enter #.

Off-hook.

account code

Enter account code (max. 10 digits).

Press Account or enter 49.

Dial outside

phone number.

outside

phone no.

Seize a CO line before entering an outside phone number.

(Account)

D.Tone

SIP phone users will not hear this tone.

PT/SLT/PS/SIP Extn.

Off-hook. Talk.

Dial outside phone number.

Press L-CO or enter automatic

line access number.

(L-CO)

outside

phone no.

For KX-UT series: Press

ENTER.

Feature Highlights

[Example]

Account Code Entry

For KX-UT series SIP phone users a. Operations that use feature numbers are limited. Also, flexible buttons are only available for certain

KX-UT However, for KX-UT series SIP phones, a tone may be heard depending on the system settings. For details, consult your administrator.

series SIP phone models. Refer to the telephone types displayed at the top left of each operation.

b. A maximum of 32 digits can be input on a KX-UT series SIP phone at one time, including feature numbers,

etc.

c. To execute certain operations, you may be required to press the ENTER button on a KX-UT series SIP

phone during the operation. The following 5 operations are examples.

[Examples]

Automatic Line Access

Document Version 2015-06 Operating Manual 5

Off-hook.

PT/SLT/PS/SIP Extn.

Enter 47.

Enter .

verification code PIN

verification code

Enter verification code (max. 4 digits).

Enter verification code PIN (max. 10 digits).

If a wrong verification code PIN is entered, you hear an alarm tone.

desired

phone no.

Dial desired phone number.

Seize a CO line before entering an outside phone number.

C.Tone & D.Tone

PIN: Personal Identification Number

For KX-UT series: Press

ENTER.

SIP Extn.

On-hook.Talk.Seize CO line.

During a conversation

Dial outside phone number.

CO line

outside

phone no.

KX-UT series: Press TRANSFER.

Other than KX-UT series: Press HOLD.

This step can be omitted (KX-UT series only).

HOLD

For KX-UT series: Press

ENTER.

C.Tone

KX-UT series only.

Press CONFERENCE. Press CONFERENCE.Dial desired phone

number.

Seize a CO line before dialing an outside phone number.

KX-UT series

Talk with multiple parties.

During a conversation

desired

phone no.

Talk to the new party.

C.Tone

For KX-UT series: Press

ENTER.

For KX-UT670: Press Start Conference.

Feature Highlights

To call with a verification code

To transfer to an outside party using the PBX service

To establish a conference call

6 Operating Manual Document Version 2015-06

To set/cancel Call Forwarding

PT/SLT/PS/SIP Extn.

Enter #.

On-hook.

Enter destination extension number. Or enter CO line access number and then outside phone number.

Cancel All Calls Busy No Answer Busy/No Answer

Enter required number.

For "Cancel", go on-hook directly after entering 0.

Off-hook.

Both Calls

Intercom Calls

Outside Calls

Enter 71.

Enter 0 to 2 as you desire.

destination

extension no.

(max. 32 digits)

outside

phone no.

CO line

access no.

C.Tone

For KX-UT series: Press

ENTER.

for KX-UT series: Press

ENTER.

After entering 0 for "Cancel",

Go on-hook.

For KX-UT series: max. 26 digits

Feature Highlights

For non-KX-UT series SIP phone users a. The following features are available for SIP phone users:

b. The available operations using feature numbers are limited. Refer to the telephone types displayed at the

c. The tones listed in "5.4.1 Tone" are not available for SIP phone users. Tones or the tone types may vary

d. Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to activate

e. The operations for SIP phones may differ from the steps in this manual, and may vary depending on the

f. To execute an operation, some SIP phones may require that the OK button is pressed after pressing all

Notes for KX-NT300 Series, KX-NT500 Series, and KX-UT Series Users

If the primary PBX to which your telephone is connected fails, the extension may automatically switch its connection to a secondary PBX.

• The time required to switch to the secondary PBX or back to the primary PBX is different depending on

• When the extension switches its connection to the secondary PBX, your call will be disconnected if you

• Even if the primary PBX becomes available again, your telephone will not reconnect to it if you are on a

– Making calls – Answering calls – Holding calls – Transferring calls (You cannot go on

top left of each operation.

depending on the type of telephone being used. For example, when you put a call on hold, a specific tone for the SIP phone may be heard, or no tone may be heard.

Automatic Callback Busy, will be ignored.

type of telephone being used.

the buttons of the operation.

the type of your telephone.

are on a call.

call.

-hook before the transferred party answers.)

Document Version 2015-06 Operating Manual 7

Feature Highlights

• For KX-NT300 series and KX-NT500 series users, if background music (BGM) is being played through

your telephone while it is connected to the secondary PBX, it will not reconnect to the primary PBX when it becomes available.

Notes for KX-NT543, KX-NT546, and KX-NT560 IP-PT Users

• While using a KX-NT543, KX-NT546, or KX-NT560 IP-PT in ECO mode, IP network transmission speed

is relatively slow and the secondary Ethernet port cannot be used. To disable ECO mode, consult your dealer.

Trademarks

• Microsoft and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United

States and/or other countries.

• The Bluetooth

of such marks by Panasonic Corporation is under license.

word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use

• All other trademarks identified herein are the property of their respective owners.

• Microsoft product screen shot(s) reprinted with permission from Microsoft Corporation.

Open Source Software

This product uses Open Source Software. For details, click the Information button in Web Maintenance Console.

8 Operating Manual Document Version 2015-06

Table of Contents

Operation ................................................................................................13

1.1 Before Operating the Telephones .................................................................................14

1.1.1 For Your Safety ..............................................................................................................14

1.1.2 Important Safety Instructions ..........................................................................................18

1.1.3 Precautions ....................................................................................................................19

1.1.4 Data Security ..................................................................................................................19

1.1.5 F.C.C. REQUIREMENTS AND RELEVANT INFORMATION ........................................20

1.1.6 Before Operating the Telephones ..................................................................................22

1.2 Basic Operations .............................................................................................................32

1.2.1 Making Calls ...................................................................................................................32

1.2.2 Answering Calls ..............................................................................................................34

1.3 Telephone Features and Operation ...............................................................................36

1.3.1 Absent Message .............................................................................................................36

1.3.2 Account Code Entry .......................................................................................................37

1.3.3 Alternate Calling—Ring/Voice ........................................................................................38

1.3.4 Automatic Callback Busy (Camp-on) .............................................................................38

1.3.5 BGM (Background Music) ..............................................................................................40

1.3.6 Call Hold .........................................................................................................................40

1.3.7 Call Monitor ....................................................................................................................44

1.3.8 Call Park .........................................................................................................................45

1.3.9 Call Pickup .....................................................................................................................46

1.3.10 Call Splitting ...................................................................................................................48

1.3.11 Call Transfer ...................................................................................................................51

1.3.12 CALL WAITING FEATURES ..........................................................................................56

1.3.13 Call Waiting Tone ...........................................................................................................62

1.3.14 Character Entry ..............................................................................................................63

1.3.15 Conference .....................................................................................................................66

1.3.16 Conference, Unattended ................................................................................................71

1.3.17 Conference Group Call ...................................................................................................73

1.3.18 Data Line Security ..........................................................................................................79

1.3.19 DISA (Direct Inward System Access) .............................................................................80

1.3.20 DND (Do Not Disturb) .....................................................................................................83

1.3.21 Door Open ......................................................................................................................86

1.3.22 Doorphone Call ..............................................................................................................87

1.3.23 EFA (External Feature Access) ......................................................................................88

1.3.24 Executive Busy Override ................................................................................................89

1.3.25 Extension Dial Lock ........................................................................................................91

1.3.26 Extension Feature Clear .................................................................................................92

1.3.27 Extension PIN (Personal Identification Number) ............................................................93

1.3.28 External Relay ................................................................................................................94

1.3.29 External Sensor ..............................................................................................................95

1.3.30 FWD (Call Forwarding) ...................................................................................................95

1.3.31 Hands-free Answerback ...............................................................................................104

1.3.32 Hands-free Operation ...................................................................................................105

1.3.33 Headset Operation .......................................................................................................106

1.3.34 HOSPITALITY FEATURES ..........................................................................................109

1.3.35 Hot Line ........................................................................................................................109

1.3.36 ICD GROUP FEATURES .............................................................................................111

1.3.37 ICD Group Features—Call Log History for ICD Group .................................................111

1.3.38 ICD Group Features—Incoming Call Queue Monitor ...................................................112

1.3.39 ICD Group Features—Log-in/Log-out ..........................................................................113

1.3.40 ICD Group Features—Log-in/Log-out Monitor and Remote Control ............................116

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Table of Contents

1.3.41 ICD Group Features—Manual Queue Redirection .......................................................118

1.3.42 ICD Group Features—Supervisory ..............................................................................118

1.3.43 Message Waiting ..........................................................................................................120

1.3.44 Mute .............................................................................................................................123

1.3.45 Off-hook Monitor ...........................................................................................................124

1.3.46 OHCA (Off-hook Call Announcement) .........................................................................124

1.3.47 One-numbered extension .............................................................................................125

1.3.48 One-touch Dialing .........................................................................................................126

1.3.49 Paging ..........................................................................................................................126

1.3.50 Paralleled Telephone ...................................................................................................129

1.3.51 PDN (Primary Directory Number)/SDN (Secondary Directory Number)

Extension ......................................................................................................................130

1.3.52 Printing Message ..........................................................................................................133

1.3.53 Privacy Release ...........................................................................................................134

1.3.54 Private Network Features—CLIP (Calling Line Identification Presentation) .................134

1.3.55 Private Network Features—CLIR (Calling Line Identification Restriction) ....................135

1.3.56 Private Network Features—COLP (Connected Line Identification Presentation) ........136

1.3.57 Private Network Features—COLR (Connected Line Identification Restriction) ...........136

1.3.58 Private Network Features—TIE Line Access ...............................................................137

1.3.59 Quick Dialing ................................................................................................................138

1.3.60 Redial, Last Number .....................................................................................................138

1.3.61 Room Status Control ....................................................................................................138

1.3.62 Self Labeling (KX-NT366/KX-NT553/KX-NT556/KX-NT560/KX-UT248/KX-UT670

only) ..............................................................................................................................141

1.3.63 Speed Dialing, Personal ...............................................................................................143

1.3.64 Speed Dialing, System .................................................................................................144

1.3.65 TAFAS (Trunk Answer From Any Station) ...................................................................145

1.3.66 Timed Reminder ...........................................................................................................145

1.3.67 Time Service ................................................................................................................146

1.3.68 Verification Code Entry .................................................................................................147

1.3.69 VOICE MAIL FEATURES .............................................................................................148

1.3.70 Voice Mail Features—LCS (Live Call Screening) .........................................................148

1.3.71 Voice Mail Features—Two-way Record .......................................................................151

1.3.72 Voice Mail Features—Voice Mail Integration ...............................................................152

1.3.73 Wake-up Call ................................................................................................................154

1.3.74 Walking COS ................................................................................................................155

1.3.75 Walking Extension ........................................................................................................156

1.3.76 Walking Extension, Enhanced ......................................................................................157

1.3.77 Whisper OHCA .............................................................................................................159

1.3.78 Wireless XDP Parallel Mode ........................................................................................160

1.4 Display Features ...........................................................................................................161

1.4.1 Call Log, Incoming ........................................................................................................161

1.4.2 Call Log, Outgoing ........................................................................................................164

1.4.3 Directories ....................................................................................................................167

1.4.4 System Feature Access ...............................................................................................169

1.5 Cellular Phone Features ...............................................................................................174

1.5.1 Cellular Phone Features ...............................................................................................174

1.6 Unified Messaging Features ........................................................................................178

1.6.1 What is the Unified Messaging system? ......................................................................178

1.6.2 Logging in to and Configuring Your Mailbox ................................................................179

1.6.3 Message Playback and Related Features ....................................................................189

1.6.4 Sending Messages .......................................................................................................199

1.6.5 Transferring Calls .........................................................................................................209

1.6.6 Other Features .............................................................................................................217

1.6.7 Quick Reference ...........................................................................................................234

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Table of Contents

2 Manager Operation ..............................................................................237

2.1 Manager Service Features ............................................................................................238

2.1.1 Dial Tone Transfer ........................................................................................................238

2.1.2 External BGM (Background Music) ..............................................................................238

2.1.3 OGM (Outgoing Messages) .........................................................................................239

2.1.4 Private Network Features—NDSS (Network Direct Station Selection) Monitor

Release ........................................................................................................................241

2.1.5 Remote Extension Dial Lock ........................................................................................241

2.1.6 Time Service Mode Control ..........................................................................................242

2.2 Configuring Unified Messaging Features ...................................................................244

2.2.1 System Manager Features ...........................................................................................244

2.2.2 Message Manager Features ........................................................................................257

3 Customizing Your Phone & System ...................................................275

3.1 Personal Programming .................................................................................................276

3.1.1 Programming Information .............................................................................................276

3.1.2 Personal Programming .................................................................................................276

3.1.3 Programming Feature Clear .........................................................................................285

3.1.4 Customizing the Buttons ..............................................................................................287

3.2 System Programming Using Web Maintenance Console .........................................293

3.2.1 User Programming .......................................................................................................293

4 Customizing Extensions and the System–for Managers .................319

4.1 Manager Programming .................................................................................................320

4.1.1 Programming Information .............................................................................................320

4.1.2 Manager Programming .................................................................................................320

4.1.3 Supervisory Monitor (ACD) Control ..............................................................................322

5 Appendix ...............................................................................................331

5.1 List of Operations by Telephone Type ........................................................................332

5.1.1 List of Operations by Telephone Type .........................................................................332

5.2 Troubleshooting ............................................................................................................338

5.2.1 Troubleshooting ............................................................................................................338

5.3 Feature Number Table ..................................................................................................341

5.3.1 Feature Number Table .................................................................................................341

5.4 Tone ................................................................................................................................349

5.4.1 Tone .............................................................................................................................349

5.5 Revision History ............................................................................................................353

5.5.1 PCMPR Software File Version 003.0xxxx ....................................................................353

5.5.2 PCMPR Software File Version 003.2xxxx ....................................................................355

5.5.3 PCMPR Software File Version 004.0xxxx ....................................................................357

5.5.4 PCMPR Software File Version 004.1xxxx ....................................................................358

5.5.5 PCMPR Software File Version 004.2xxxx ....................................................................359

Document Version 2015-06 Operating Manual 11

Table of Contents

12 Operating Manual Document Version 2015-06

Section 1

Operation

This section shows you step by step how to use each feature. Read this chapter to become familiar with the many useful features of this PBX.

Document Version 2015-06 Operating Manual 13

WARNING

CAUTION

1.1.1 For Your Safety

1.1 Before Operating the Telephones

1.1.1 For Your Safety

To prevent personal injury and/or damage to property, be sure to observe the following safety precautions.

The following symbols classify and describe the level of hazard and injury caused when this unit is operated or handled improperly.

This notice means that misuse could result in death or serious injury.

This notice means that misuse could result in injury or damage to property.

The following types of symbols are used to classify and describe the type of instructions to be observed.

This symbol is used to alert users to a specific operating procedure that must not be performed.

This symbol is used to alert users to a specific operating procedure that must be followed in order to operate the unit safely.

14 Operating Manual Document Version 2015-06

WARNING

1.1.1 For Your Safety

For All Telephone Equipment

• Do not allow rain to fall on the product or expose the product to moisture. Do not let water, oils, or other

liquids to splash onto the product. Such conditions can lead to fire or electric shock, and may impair the performance of the product.

• Do not place the product on an unstable or uneven surface. If the product were to fall over, it may cause

injury or damage to the product.

• Do not allow anything to rest on the power cord. Do not locate the product where the power cord may be

stepped on or tripped on.

• Do not supply power to a combination of devices that exceeds the total rated capacity of the wall outlets

extension cables used. If outlets, power strips, extension cords, etc. are used in a manner that exceeds

or their rated capacity, they emit large amounts of heat, which could cause a fire.

• The product must only be installed and serviced by qualified service personnel. The product should be

used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or modification can cause a fire, electric shock, or damage to the product.

• Follow all warnings and instructions marked on the product.

• Products that require a power source should only be connected to the type of electrical power supply

specified on the product label. If you are not sure of the type of power supply to your home, consult your dealer or local power company.

• For safety purposes some products are equipped with a grounded plug. If you do not have a grounded

outlet, please have one installed. Do not bypass this safety feature by tampering with the plug.

• Regularly

may impair the performance of the product.

clean dust off of all equipment. Excessive amounts of dust can lead to fire or electric shock, and

• Unplug the product from the wall outlet and contact your dealer in the following cases:

a. When the power supply cord or plug is damaged or frayed. b. If liquid has been spilled into the product. c. If the product has been exposed to rain or water. d. If the product does not operate according to the operating instructions. Adjust only the controls that are

explained in the operating instructions. Improper adjustment of other controls may result in damage and may require service by a qualified technician to restore the product to normal operation.

e. If the product has been dropped or the cabinet has been damaged. f. If product performance deteriorates.

For the PBX

• Do not insert foreign objects of any kind into this product, as they may touch dangerous voltage points or

short out parts that could result in a fire or electric shock.

Document Version 2015-06 Operating Manual 15

1.1.1 For Your Safety

• Do not pull, bend, rest objects on, or chafe the power cord and plug. Damage to the power cord or plug

can cause fire or electric shock.

• Do not attempt to repair the power cord or plug. If the power cord or plug is damaged or frayed, contact

an authorized Panasonic Factory Service Center for a replacement.

• When mounting the PBX on a 19-inch rack, only use the 19

bracket, screws) included with the PBX.

-inch rack mounting equipment (attachment

• If damage to the unit exposes any internal parts, disconnect the power supply cord immediately and return

the unit to your dealer.

• Unplug this unit from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These

conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorized Panasonic Factory Service Center.

• This unit is equipped with a grounded plug. For safety reasons this plug must only be connected to a

grounded outlet that has been installed according to applicable regulations.

• Plug the power cord firmly into an AC outlet. Otherwise, it can cause fire or electric shock.

16 Operating Manual Document Version 2015-06

CAUTION

For All Telephone Equipment

1.1.1 For Your Safety

• The product should be kept free of dust, moisture, high temperature

vibration, and should not be exposed to direct sunlight.

(more than 40 °C [104 °F]), and

• Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean

with abrasive powders or with chemical agents such as benzine or thinner. Do not use liquid cleaners or aerosol cleaners.

For the PBX

• To reduce the risk of fire, use only No.26 AWG or larger (e.g., 24 AWG) UL Listed or CSA Certified

Telecommunication Line Cord.

• When relocating the equipment, first disconnect the telecom connection before disconnecting the power

connection. When the unit is installed in the new location, reconnect the power first, and then reconnect the telecom connection.

• The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near

the equipment and is easily accessible.

• Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it

overheating, these openings must not be blocked or covered. The openings should never be blocked

from by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never be placed near or over a radiator or other heat source. This product should not be placed in a sealed environment unless proper ventilation is provided.

• When this product is no longer in use, make sure to detach it from the rack or wall.

• To protect this unit from static electricity, do not touch any external connectors of the unit.

Document Version 2015-06 Operating Manual 17

SAVE THESE INSTRUCTIONS

1.1.2 Important Safety Instructions

Notice

For All Telephone Equipment

• Read and understand all instructions.

• When using a Panasonic proprietary telephone

For the PBX

• Keep the unit away from heating appliances and devices that generate electrical noise such as

fluorescent lamps, motors and televisions. These noise sources can interfere with the performance of the PBX.

• If you are having problems making calls to outside destinations, follow this procedure to test the CO

lines:

1. Disconnect the PBX from all CO lines.

2. Connect known working single line telephones (SLTs) to those CO lines.

3. Make a call to an external destination using those SLTs.

If a call cannot be carried out correctly, there may be a problem with the CO line that the SLT is connected to. Contact your telephone company. If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the CO lines until it has been serviced by an authorized Panasonic Factory Service Center.

Note

For All Telephone Equipment

• Never attempt to insert wires, pins, etc. into the vents or holes of the product.

(PT), use only the correct Panasonic handset.

1.1.2 Important Safety Instructions

using your telephone equipment, basic safety precautions should always be followed to reduce the risk

When of fire, electric shock and injury to persons, including the following:

• Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,

in a wet basement, or near a swimming pool.

• Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from

lightning.

• Do not use a telephone in the vicinity of a gas leak to report the leak.

• Rack Mount Instructions—The following or similar rack-mount instructions are included with the installation

instructions:

a. Elevated Operating Ambient—If installed in a closed or multi-unit rack assembly, the operating ambient

temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature (Tma) specified by the manufacturer.

b. Reliable Earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular attention

should be given to supply connections other than direct connections to the branch circuit (e.g., use of power strips).

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1.1.3 Precautions

Notice for users in California

This product contains a CR coin cell lithium battery that

contains perchlorate material—special handling may apply.

See www.dtsc.ca.gov/hazardouswaste/perchlorate

1.1.4 Data Security

In order to use the PBX safely and correctly, the Security Requirements below must be observed. Failure to do so may result in:

• Loss, leakage, falsification or theft of user information.

• Illegal use of the PBX by a third party.

• Interference or suspension of service caused by a third party.

What is User Information?

User Information is defined as:

1. Information stored on the Storage Memory Card:

System data, error data and activation key files.

2. Information sent from the PBX to a PC or a USB memory device:

System data, sound files for MOH (Music on Hold) and OGM (Outgoing Messages), and activation key files.

Requirements

1. The Storage Memory Card contains software for all the processes of the PBX and all the customer data.

Therefore, do not allow unauthorized access to prevent data leakage.

2. Always make backups of data stored on the Storage Memory Card and/or perform regular system data

backups to a USB memory device or a NAS. For details, consult your dealer.

3. To prevent illegal access from the Internet, activate a Firewall.

4. To avoid unauthorized access and possible abuse of the PBX, we strongly recommend: a. Keeping the password secret. b. Selecting a complex, random password that cannot be easily guessed. c. Changing your password regularly.

5. Perform the following when sending the PBX for repair or handing it over to a third party. a. Make a backup of data stored on the Storage Memory Card. b. Using a formatter, format the Storage Memory Card so that information cannot be retrieved from it.

6. To prevent data leakage, render the Storage Memory Card physically unusable before disposal.

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1.1.5 F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

7. When user information is sent from the PBX to a PC or a USB memory device, the confidentiality of that

information becomes the responsibility of the customer. Before disposing of the PC or the USB memory device, ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it physically unusable.

1.1.5 F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

1. Notification to the Telephone Company

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the side of this equipment is a label that contains, among other information, a product identifier in the format US: ACJIS04BKX-NS1000. If requested, this number must be provided to the telephone company. Installation must be performed by a qualified professional installer. If required, provide the telephone company with the following technical information:

• Telephone numbers to which the system will be connected

• Make: Panasonic

• Model: KX-NS1000

• Certification No.: found on the side of the unit

• Ringer Equivalence No.: 0.4B

• Facility Interface Code: 02LS2

• Service Order Code: 9.0F

• Required Network Interface Jack: RJ45S

2. Ringer Equivalence Number (REN)

The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. The REN for this product is part of the product identifier that has the format US: ACJIS04BKX-NS1000. The digits represented by 04 are the REN without a decimal point (e.g., 04 is a REN of 0.4). For earlier products, the REN is separately shown on the label.

3. Incidence of Harm to the Telephone Lines

If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

4. Changes in Telephone Company Communications Facilities, Equipment, Operations and

Procedures

The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

5. Trouble with this equipment

If trouble is experienced with this equipment, for repair or warranty information, please see the attached warranty, which includes the Service Center Directory. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

6. Connection to Party Line

Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.

7. Combined Use with Alarm Equipment

If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.

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1.1.5 F.C.C. REQUIREMENTS AND RELEVANT INFORMATION

Note

This

equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

CAUTION

• Any changes or modifications not expressly approved by the party responsible for compliance could

void the user’s authority to operate this device. When programming emergency numbers and/or making test calls to emergency numbers:

1. Remain

2. Perform such activities in the off-peak hours, such as early morning hours or late evenings.

• The software contained in the ARS and TRS features to allow user access to the network must be

upgraded to recognize newly established network area codes and exchange codes as they are placed into service. Failure to upgrade the on-premise PBXs or peripheral equipment to recognize the new codes as they are established will restrict the customer and users of the PBX from gaining access to the network and to these codes. KEEP THE SOFTWARE UP TO DATE WITH THE LATEST DATA.

on the line and briefly explain to the dispatcher the reason for the call before hanging up.

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1.1.6 Before Operating the Telephones

What Kind of Telephone Can Be Used?

You can use the following types of telephone with this PBX:

• Panasonic IP Proprietary Telephone

(e.g., KX-NT300 series, KX-NT500 series)

• Panasonic Digital Proprietary Telephone (DPT)

(e.g., KX-T7600 series, KX-DT300 series, KX-DT500 series)

• Panasonic Analog Proprietary Telephone (APT)

(e.g., KX-T7700 series)

• Panasonic Portable Station (PS)

(e.g., KX-TD7696, KX-WT125)

• SIP phone

(e.g., KX-UT series SIP phones, Third party SIP phones, P-SIP)

• Single Line Telephone (SLT)

(e.g., rotary pulse telephone)

Which features are available depend on the type of telephone being used. If you are using a Panasonic

(IP-PT)

telephone with a special feature button such as

the buttons or displayed messages for easy programming. If you use a large display telephone to use the features. If your telephone does not have feature buttons and/or a display, you may operate the PBX by entering a feature number instead. Follow the operation for your type of telephone.

(e.g., KX-NT346 or KX-T7636), you can follow the displayed messages

or a display or both, you can follow the operations using

• If you use a Panasonic

proprietary not have feature buttons, you may change one of the unused flexible buttons to a feature button. Refer to "3.1.4 Customizing the Buttons".

telephone which does

Registration for your Portable Station (PS)/SIP Phone

PS or SIP phone must be registered with the PBX and assigned an extension number before initial use,

Your through system programming. To confirm the extension number of your PS, refer to "Your extension information" in "3.1.2 Personal Programming". For SIP phone users, follow the instructions for your phone.

Feature Numbers

use certain features, you need to enter specified feature numbers (and an additional parameter, if required).

There are two types of feature numbers as follows:

• Flexible feature number

• Fixed feature number

Fixed feature numbers cannot be changed. However, you can change the flexible numbers to other numbers for easier use. In this manual, the default numbers (factory installed) are used for operations.

A flexible number is shown as the feature number. Write the new number in the "Feature Number Table" (Appendix).

(half-shaded

key). Use the new programmed number if you have changed

22 Operating Manual Document Version 2015-06

Tone

(Level increases)

Down

(Level decreases)

RightLeft

ENTER

(Level increases)

Down

(Level decreases)

RightLeft

(Level increases)

Down

(Level decreases)

RightLeft

1.1.6 Before Operating the Telephones

If you use a single line telephone which does not have the " " or "#" keys;

it is not possible to access features that have " " or "#" in their feature numbers.

You will hear various tones, during or after an operation, for confirmation. Refer to

"5.4.1 Tone" (Appendix).

Display

In this manual, "the display ..." refers to the display of a Panasonic Panasonic display telephone, the message will not be displayed. If you use a Panasonic display telephone, the display helps you confirm the settings. Some telephones also give you easy access to features. Messages are displayed according to the feature used. By pressing the corresponding button on the side or at the bottom of the display, or by pressing the Navigator Key, you can access various features. Furthermore, depending on the display telephone used, you can operate features or make calls using the displayed message. Refer to "1.4 Display Features".

Your Extension Number

If you use a Panasonic display proprietary telephone, you can check your own extension number on the display. Press the TRANSFER button or Soft (S1) button while on-hook.

ECO mode

If you use a KX-NT543, KX-NT546, or KX-NT560 IP-PT in ECO mode, the "ECO" icon is shown on the display during programming mode (refer to "3.1.4 Customizing the Buttons"). For more information, consult your dealer.

telephone. If your telephone is not a

Using a Navigator Key/Jog Dial/Volume Key

The Navigator Key can be used for the display contrast and the volume control or you can search for desired items on the display. Press the Navigator Key/Volume Key or rotate the Jog Dial in the desired direction. The contrast or the volume level and the items will change as follows:

Document Version 2015-06 Operating Manual 23

Navigator Key

Left

(counter-clockwise)

Level decreases

Right

(clockwise)

Level increases

(Level increases)

Down

(Level decreases)

(Level increases)

Down

(Level decreases)

1.1.6 Before Operating the Telephones

Jog Dial Volume Key

Examples

The displays and the illustrations shown as examples are from a telephone connected to the

KX-NS1000.

Restrictions

Some features may be restricted at your extension depending on system programming and the type of telephone being used.

24 Operating Manual Document Version 2015-06

CO line

group no.

(CO)

desired no.

account code

extension no.

outside

phone no.

dial key

HOLD

REDIAL

1.1.6 Before Operating the Telephones

Icon Descriptions

The following icons show you the feature availability, notes and action to use the features.

This feature cannot be used with a single line telephone.

See "Programming" for Related Programming if necessary.

Off-hook (One of the following).

• Lift the handset.

• Press the SP-PHONE button.

• Press the MONITOR button.

(To start talking, lift the handset.)

• Press TALK button.

On-hook (One of the following).

• Hang up.

• Press the SP-PHONE button.

• Press the MONITOR button.

• Press CANCEL button.

Press the corresponding feature button or KX-UT series SIP phone.

on the proprietary telephone

Seize a CO line (One of the following).

• Press the CO button.

• Dial automatic line access

number 9.

• Dial CO line group access

number number.

Press the Call button on the Doorphone.

Press the hookswitch lightly.

Talk or make an announcement.

and CO line group

Enter the required number. <Example>

Enter the account code.

Dial an extension number.

Dial the telephone number.

Press the HOLD button on your SIP phone.

You will hear a busy, confirmation, dial, ring or ringback tone. B. Tone: Busy Tone C. Tone: Confirmation Tone D. Tone: Dial Tone R. Tone: Ring Tone R. B. Tone: Ringback Tone

Dial outside phone number.

Press any dial key (0–9, , #).

Press the REDIAL button on your SIP phone.

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1.1.6 Before Operating the Telephones

When You Use a Panasonic Proprietary Telephone or KX-UT Series SIP

Phone

Panasonic operations. For details, refer to the "Location of Controls" or equivalent section in the documentation for your phone.

proprietary telephones and KX-UT series SIP phones have useful feature buttons that simplify some

Customized Buttons

If the term is in parentheses like (Account) in this manual, it means a flexible button has been made into an "Account" button. For more information, refer to "3.1.4 Customizing the Buttons" when using a PT or PS, or "Customizing the Flexible Buttons" when using Web Maintenance Console.

Note

For KX-UT series SIP phone users:

• KX-UT113/KX-UT123: Customized buttons are not available.

• Other than KX-UT113/KX-UT123: The following buttons can be customized:

– Single-CO (S-CO) – DN – One-touch Dialing – Log-in/Log

-out

– Headset – Wrap-up – Call Park – Call Park (Automatic Park Zone)

– DSS

Button Feature

Loop-CO (L-CO)

Used to access an idle CO line for making outside calls. Incoming outside calls from any CO line arrive at this button.

Used to access an idle CO line in a specified CO line group for making

Group-CO (G-CO)

Single-CO (S-CO) Used to access a specified CO line for making or receiving outside calls.

Direct Station Selection (DSS)

One-touch Dialing Used to access a desired party or system feature with one touch.

Incoming Call Distribution Group (ICD Group)

Message

Message for Another Extension

Call Forwarding (FWD)/Do Not Disturb (DND)—Both calls

outside calls. Incoming calls from CO lines in the assigned CO line group arrive at this button.

Used to access an extension with one touch. It is also possible to be changed to the other feature button. For KX-UT series SIP phones (except KX-UT113/KX-UT123 One-Touch button, this type of button cannot be used to dial feature numbers.

Used to access a specified incoming call distribution group for making or receiving calls.

Used to leave a message waiting indication or call back the party who left the message waiting indication.

Used to have a Message button for another extension.

Used to forward all calls to a specified destination or refuse.

), unlike a

FWD/DND—Outside calls Used to forward CO line calls to a specified destination or refuse.

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1.1.6 Before Operating the Telephones

Button Feature

FWD/DND—Intercom calls Used to forward intercom calls to a specified destination or refuse.

Group FWD—Both calls Used to forward all the calls to your group to a specified destination.

Group FWD—Outside calls Used to forward the CO line calls to your group to a specified destination.

Group FWD—Intercom calls Used to forward the intercom calls to your group to a specified destination.

Account Used to enter an account code.

Conference Used to establish a multiple party conversation.

Terminate

External Feature Access (EFA)

Used to disconnect the current call and make another call without hanging up.

Used to access special features offered by a host PBX or a telephone company.

Call Park Used to park or retrieve a call in a preset parking zone.

Used to park a call in an idle parking zone automatically.

Call Park (Automatic Park Zone)

For KX-UT series SIP phones (except KX-UT113/KX-UT123 this button selects an idle parking zone from among the Call Park (preset parking zone) buttons configured on the phone. Set both the Call Park

), pressing

(Automatic Park Zone) button and the Call Park (preset parking zone) button.

Call Log Used to show the incoming call information.

Call Log for ICD Group Used to have a Call Log button for incoming call distribution group.

Log-in/Log-out Used to switch between the log-in and log-out mode.

Log-in/Log-out of a specified group

Used to have a Log-in/Log-out group.

button for another incoming call distribution

Log-in/Log-out for all groups Used to have a Log-in/Log-out button for all groups.

Hurry-up

Used to transfer the longest waiting call in the queue of an incoming call distribution group to the overflow destination.

Wrap-up Used to switch the wrap-up status, Ready and Not Ready mode.

System Alarm

Time Service (Day/Night/ Lunch/Break)

Used to confirm a PBX error. Also, pressing the System Alarm button displays the current One-look networking status.

Used to switch the time service mode.

Answer Used to answer an incoming call.

Release

Toll Restriction (TRS)

Calling Line Identification Restriction (CLIR)

Connected Line Identification Restriction (COLR)

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Used to disconnect the line during or after a conversation or to complete a Call Transfer.

Used to change the toll restriction level of other extension users temporarily.

Used to switch between the CLIP and CLIR services.

Used to switch between the COLP and COLR services.

1.1.6 Before Operating the Telephones

Button Feature

Headset Used to talk using the headset.

Time Service Switching Mode (Automatic/Manual)

Used to switch the time service mode, Automatic or Manual.

Two-way Record Used to record a conversation into your own mailbox.

Two-way Transfer Used to record a conversation into the mailbox of a specific extension.

One-touch Two-way Transfer

Live Call Screening (LCS)

Used to record a conversation into the mailbox of a specific extension with one touch.

Used to monitor your own voice mailbox while an incoming caller is leaving a message and, if desired, intercept the call.

Used to transfer a call to the mailbox of a specified extension. Also used

Voice Mail Transfer

to access the Unified Messaging system or the voice mail features of a VPS with one touch.

Network Direct Station Selection (NDSS)

Used to access an extension connected to other PBXs in the network with one touch.

CTI Used to access CTI features.

Check-in Used to switch the room status of extensions from Check-out

Check-out Used to switch the room status of extensions from Check-in

Cleaned-up

Primary Directory Number (PDN)

Used to switch the room status of extensions between Ready and Not Ready.

Used to make and receive both outside and intercom calls.

to Check-in.

to Check-out.

Secondary Directory Number (SDN)

Directory Number (DN) (KX-UT series SIP phones [except KX-UT113/ KX-UT123] only)

Used to show the current status of another extension, call the extension, and pick up or transfer calls to it.

Used to make intercom or outside calls.

28 Operating Manual Document Version 2015-06

How to Follow the Steps

The DSS button light shows the current status as follows:

Off: The extension is idle. Red on: Your or another extension is using the line.

Customizing Your Phone

3.1.4 Customizing the Buttons Create or edit a Direct Station Selection (DSS) button.

PT and SLT

PT/SLT/PS/SIP Extn.

Off-hook.

Talk.

Dial extension number or press DSS.

extension no.

(DSS)

Feature title

Programming References: The related or required programming is noted.

For quick operation

If you are an operator or dial some extensions frequently, DSS buttons are useful.

Calling Another Extension

Intercom Call

To call using a directory, refer to "1.4.3 Directories".

3.1.2 Personal Programming—Preferred Line Assignment—Outgoing Select the seized line when going off-hook.

Hands-free Operation

You can make an intercom call and have a conversation in hands-free mode using the SPPHONE button (refer to "1.3.32 Hands-free Operation").

Operation steps

The description of the icons are explained on "Icon Descriptions".

Conditions

Hints

Telephone types

The abbreviations of telephone types are explained in "Telephone types in procedures" below.

An example of system operation is shown below.

1.1.6 Before Operating the Telephones

Telephone types in procedures

The following abbreviations are displayed at the top left of each procedure and indicate which types of telephones support the operation. However, in some cases a specific model number is given instead KX-UT136, KX-UT series).

PT Proprietary Telephone (e.g., KX-NT300 series, KX-NT500 series,

PS Portable Station (e.g., KX-TD7696, KX-WT125)

Abbreviation Telephone Type

KX-NT265, KX-T7700 series)

DPT Digital Proprietary Telephone (e.g., KX-T7600 series, KX-DT300 series,

KX-DT500 series)

Display PT Proprietary Telephone with a Display (e.g. KX-NT346, KX-NT546,

KX-DT346, KX-DT546, KX-T7636)

(e.g.,

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1.1.6 Before Operating the Telephones

Abbreviation Telephone Type

SIP Extn. SIP phone (e.g., KX-UT series SIP phones, Third party SIP phones, P-SIP)

SLT Single Line Telephone

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