Panasonic KX-TVA200, KX-NCV200 User Manual
KX-NCV200
ACD Report Server/Voice Mail System
ACD Report
Performance
Graphs
ACD Monitor
The KX-NCV200 is two systems in one, combining all the features and functionality of the Panasonic KX-TVA200 Voice
Processing system with a comprehensive ACD reporting system. This dynamic combination takes call management to the next
level. The Voice Processing system is a fully featured voice mail with email integration and auto attendant. The ACD Reporting
System provides monitoring and performance reports, call information reporting, history, and agent log-in. The KX-NCV200 is
an all-inclusive call management system that will help you improve customer service and reduce telecommunications costs.
The Voice Processing System for your Growing Business
Voice Processing Systems offer much more than voice
mail and automated attendant service. You also get ver-
satile features and options, such as bilingual service and
custom service that let you custom design your system to
meet your specific needs. Digitally integrating a Panasonic
Voice Processing System with one of the Panasonic Digital
Hybrid IP-PBX Systems will provide additional advanced
features that are only available when connected to a
Panasonic KX-TDA System. The results – the perfect
Voice Processing System for your growing business.
Email Integration
& Voice Mail with
Auto Attendant
By adding a KX-TVA series voice processing system, your
calls can be easily managed by using the built-in automated
attendant service, voice mail with email integration and more.
And with the high level of integration between the KX-TVA and
the KX-TDA Hybrid IP PBX Systems, you can enjoy features
like voice mail LCD menus that allow you to access and manage your voice mailbox using the LCD display. With all these
choices, it’s easy to custom design a system that’s right for you.
Voice Mail Service
The KX-NCV200 supports 1024 individual, password protected mailboxes that can hold a programmable number of
messages each. Each mailbox owner may record a general
message for “after-hours” use, and a “busy” greeting that lets
the caller know if you’re on the phone or away from your desk.
After receiving messages, the system can notify you in several
different ways.
Enhanced Message Notification
Each mailbox user can be notified of new messages
in several different ways:
• The message lamp on your extension will light.
• Your pager will alert you to call your mailbox.
• Your pager will display the telephone/intercom
number of the caller.
• The system will call a predetermined telephone
number to reach you.
Automated Attendant Service
The auto-attendant answers incoming calls and routes the
caller to the appropriate extensions or departments. Individual
extensions can be set up with options for call screening, call
blocking, or intercom paging.
Interview Service
Allows you to set up a mailbox that will deliver and record
responses up to ten questions. Use this customer-friendly
service to take orders, conduct surveys, collect suggestions,
or to record requests for appointments.
Other Key Features
• Call Screening
• Live Call Screening
• Two-Way Record
• Two-Way Transfer
• Callback Number Entry
• Caller ID Callback
• Caller ID1 Name Announcement
• Caller ID
• Caller ID
• Dial By Name
• Covering Extension
• Holiday Service
• Intercom Paging
• Fax Detection
• Timed Reminder Setting
• Windows-Based Administration
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Personal Greeting
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/ DID Call Routing
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