21
Troubleshooting
Assistance
When a function does not work, check here
before requesting help
General
Problem Cause & Remedy
I cannot open a TIFF file.
I cannot send a fax from the PC at the
specified time.
The date and time that prints on the
top of each page sent from the PC is
incorrect.
I do not know how to move the PANA
LINK main panel, because there is no
title bar.
I do not know whether the PANA LINK
main panel is active or not.
A quick tip does not appear when I
hold the mouse pointer over a button in
the PANA LINK main panel, although I
have set to display this.
The telephone number set in the main
panel display disappears, and the
display shows
[For storing a phone
or fax number.] explanation of the
button and so on.
The PANA LINK main panel
disappears.
PANA LINK main panel disappears just
after initialising.
I want to delete all of the telephone
numbers set in the main panel display.
●
You must change the compression format of the file. For example,
to convert an image using WANG Imaging, proceed as follows:
1. Click on [Start], point to [Programs] — [Accessories], then
click [Imaging].
2. Open the TIFF file that you cannot open in [Viewer] of PANA
LINK.
3. Open the [Page] menu, and click [Convert].
—The [Convert] dialogue box appears.
4.
Click the [Compression] tab, then choose [CCITT Group 3
(1d)
Modified Huffman] from the Compression drop-down list.
5. Click [OK].
—The file’s compression format is changed.
●
The date and time of the PC may be set incorrectly. Adjust it.
If it cannot be set correctly, consult your PC supplier.
●
The date and time of the PC may be set incorrectly. Adjust it.
If it cannot be set correctly, consult your PC supplier.
●
Point to an area with no buttons and drag to the desired space.
●
The brightness of the main panel display shows you whether or
not the PANA LINK main panel is active.
<Active – bright, Non active – dark>
●
If the PANA LINK main panel is non-active, the quick tip does not
appear. Confirm again after making the PANA LINK main panel
active by clicking anywhere on it.
●
The quick tip is displayed. Move the mouse cursor out of the
PANA LINK main panel. If you do not need quick tips, open the
[Setup] dialogue and select [OFF] of [Quick Tip] in [System] tab.
●
Look in the task tray (in the task bar). If you do not find the PANA
LINK icon, it is closed. If you find the icon, the PANA LINK main
panel is just minimised or reduced to an icon.
Double-click the icon in the task tray or open the menu by rightclicking the fax icon and select [Restore].
●
The PANA LINK main panel is set to minimise when PANA LINK
starts. Double-click the icon in the task tray or open the menu by
right-clicking the fax icon, and select [Restore].
If you do not want this to happen each time you start PANA LINK,
click the [Setup] in the PANALINK main panel, and leave the
[Start minimized] check box blank in the [Program start-up
settings] in [System] tab.
●
Press [STOP] button.
(continued)