Using Your Palm® Wi-Fi® Card
with the Treo™ 700w Smartphone
Copyright
Copyright © 2005 Palm, Inc. All rights reserved. Palm, Treo, and the Palm and Treo logos are
among the trademarks or registered trademarks owned by or licensed to Palm, Inc. Wi-Fi is a
registered certification mark of the Wi-Fi Alliance. All other brand and product names are or
may be trademarks of, and are used to identify products or services of, their respective
owners.
Disclaimer and limitation of liability
Palm, Inc. and its suppliers assume no responsibility for any damage or loss resulting from
the use of this guide. Palm, Inc. and its suppliers assume no responsibility for any loss or
claims by third parties that may arise through the use of this software. Palm, Inc. and its
suppliers assume no responsibility for any damage or loss caused by deletion of data as a
result of malfunction, dead battery, or repairs. Be sure to make backup copies of all important
data on other media to protect against data loss.
PN: 406-10495-00
Table of Contents
Using Your Palm® Wi-Fi® Card with the Treo™ 700w Smartphone..... 1
Inserting and removing the Wi-Fi card.............................................................. 2
Setting up a Wi-Fi connection............................................................................ 3
Connecting to a network that broadcasts its name.......................................... 3
Connecting to a closed network ........................................................................ 4
Connecting to a previously configured network .............................................. 7
Synchronizing your smartphone with your Exchange server
using the Wi-Fi card..................................................................................... 7
Connecting to a VPN........................................................................................... 8
Turning Wi-Fi on or off..................................................................................... 10
Viewing signal strength.................................................................................... 10
Editing Wi-Fi network settings......................................................................... 11
Common Questions .............................................................................. 13
Product Regulatory Information........................................................... 17
iii
iv
CHAPTER 1
Using Your
Palm
Treo
[ * ] NOTE This guide is for users who are using the Palm® Wi-Fi® card
with a Treo™ 700w smartphone only. If you are using the Wi-Fi card
with a different device such as a Palm OS handheld, refer to the Getting
Started Guide and the documentation on the CD included with the Wi-Fi
card for setup and usage instructions. The CD also contains software
necessary to use the Wi-Fi card with other devices. The Treo 700w
smartphone has this software built in, so you do not need the CD to
use the Wi-Fi card with a Treo 700w smartphone.
Many corporate organizations and public environments, such as coffee
shops, airports, and libraries, offer access to a Wi-Fi network. A Wi-Fi
network is a wireless local area network (WLAN) based on the 802.11b
standard. Some networks based on a different standard, 802.11g, may
allow 802.11b-based devices to connect.
You can use the Wi-Fi card with your Treo 700w smartphone’s built-in
software to set up a Wi-Fi connection and quickly connect to accessible
Wi-Fi networks within range.
®
Wi-Fi® Card with the
™
700w Smartphone
Tip
Turning off the
Bluetooth
may improve your
Wi-Fi card
performance. To turn
the Bluetooth feature
off, go to your Today
screen, tap the
Bluetooth icon, and
then uncheck the Turn
on Bluetooth box.
»
Wi-Fi access point
A networking device
with an antenna that
provides wireless
connections to a
larger network.
®
Key Ter m
feature
1
CHAPTER 1 Using Your Palm® Wi-Fi® Card with the Treo™ 700w Smartphone
Tip
When the Wi-Fi card
is inserted, tap the ?
icon in the upperright corner of any
Wi-Fi setup or
connection screen for
useful tips.
Inserting and removing
the Wi-Fi card
Insert the card into your smartphone’s
expansion card slot with the Palm logo label
facing the front of the smartphone. Push the
card in until you hear the confirmation tone.
The top of the card extends from the slot
when the card is fully inserted.
To remove the card, push lightly against the
card with your thumb, and then slide the card
out of the expansion card slot.
We recommend that you remove the Wi-Fi card from your smartphone
in the following situations:
• When you are not using the card.
• When you are on an airplane.
• Before you turn on Flight Mode. If you leave the Wi-Fi card in the
expansion card slot, be aware that the Wi-Fi radio automatically
turns on and Flight Mode is canceled when you wake up the screen.
Similarly, if you insert the Wi-Fi card when your screen is on and
Flight Mode is also on, the Wi-Fi radio automatically turns on and
cancels Flight Mode.
[ * ] NOTE See “Regulatory Information” in the Treo 700w smartphone
User Guide for additional guidance on using the Wi-Fi card with your
Treo 700w smartphone.
2 Using Your Palm Wi-Fi Card
Using Your Palm® Wi-Fi® Card with the Treo™ 700w Smartphone CHAPTER 1
Setting up a Wi-Fi connection
Some Wi-Fi networks are known as open networks because they
broadcast their name (SSID) and do not require a password. Other Wi-Fi
networks broadcast their name but do require a password. Networks
that do not broadcast their name are known as closed networks. Follow
the instructions for the type of network you want to connect to.
The title bar on your smartphone displays an icon to show Wi-Fi
connection status.
0
Icon Status
Wi-Fi card not inserted.
Wi-Fi card inserted, no network connection
Wi-Fi card inserted, network connection made. When the
arrows in the icon are moving, a network connection is
being attempted.
Connecting to a network that broadcasts its name
Wi-Fi networks in public places often broadcast their network name.
Your smartphone automatically attempts to detect some network
settings, so you can connect to this type of network with minimal
configuration.
1. Wake up your smartphone’s screen.
2. Insert the Wi-Fi card into the expansion card slot.
3. If the Multiple Networks Detected dialog box appears, select the
network you want to connect to.
Key Ter m
»
SSID The name that
identifies a Wi-Fi
network. If a network
does not broadcast
its SSID, you must
get the SSID from the
network
administrator in
order to connect to
the network.
Tip
See the User Guide
for your smartphone
for instructions on
waking up the screen.
Using Your Palm Wi-Fi Card 3
CHAPTER 1 Using Your Palm® Wi-Fi® Card with the Treo™ 700w Smartphone
Did You Know
You can conserve
battery power by
removing the Wi-Fi
card or turning off a
Wi-Fi connection
when you are not
going to use it for an
extended time.
4. If the New Network Detected dialog box appears, select the network
you want to connect to.
5. If prompted, select whether to use this network to connect to the
Internet (or to your work network using a virtual private network—
VPN), or to connect to your work network.
6. Press Connect to connect to the network.
7. If prompted, enter the password provided by the network
administrator.
Connecting to a closed network
Because closed networks have additional security features, your
smartphone cannot detect the network’s settings; you must obtain the
settings such as network name and authentication from the system
administrator and enter these settings manually. You can also use these
steps to manually create a connection with an open network.
[ * ] NOTE If you are creating a connection manually, be sure to turn
off any unnecessary security or authentication settings on your
smartphone. For example, uncheck the Use IEEE 802.1x network access
control box on the 802.1x tab if it is checked but your network does not
use this feature.
4 Using Your Palm Wi-Fi Card
Using Your Palm® Wi-Fi® Card with the Treo™ 700w Smartphone CHAPTER 1
1. Wake up your smartphone’s screen, and then insert the Wi-Fi card
into the expansion card slot.
2. Tap Wi-Fi in the title bar.
3. Select the Settings link.
4. Select Network Cards .
5. Select Add New.
6. On the General tab, set the following:
• Network name: Specifies the SSID
provided by the system administrator.
• Connects to: Specifies whether this
connection connects to the Internet or
to Work. You may need to select Work to access a corporate
intranet.
• This is a device-to-device (ad-hoc) connection: Indicates
whether you’re connecting to another device or to an access
point (network).
7. Select the Network Key tab, and then set the following:
• Authentication: Sets the method
used to identify devices that connect
to the network.
— Open: Indicates the network
uses open authentication.
— Shared: Indicates the network
uses shared authentication.
— WPA: Indicates the network is a
WPA network that uses 802.1x
protocols.
Using Your Palm Wi-Fi Card 5
CHAPTER 1 Using Your Palm® Wi-Fi® Card with the Treo™ 700w Smartphone
— WPA-PSK: Indicates the network is a WPA network that
requires a preshared key (password).
• Data Encryption: Sets the encryption method. The options
in this list vary based on your Authentication setting.
— Disabled: Turns data encryption off.
— WEP: Turns on the wired equivalent privacy encryption
method.
— TKIP: Turns on the temporal key integrity protocol encryption
method. This method is often used to encrypt WPA and
WPA-PSK connections.
• The key is automatically provided: Indicates whether you
need to specify the network key and key index provided by your
network administrator, or whether the network provides this
information. The availability of these options varies based on
your Authentication and Data Encryption settings.
8. Select the 802.1x tab, and then set the
following if available (the settings vary
based on your settings on the other tabs):
• Use IEEE 802.1x network access
controls: Lets you set these
parameters if required by the network.
• EAP type: Specifies the extensible
authentication protocol type.
• Properties: Lets you set additional
certificate options.
9. Press OK twice. This returns you to the Settings screen and
connects you to the configured network.
6 Using Your Palm Wi-Fi Card
Using Your Palm® Wi-Fi® Card with the Treo™ 700w Smartphone CHAPTER 1
Connecting to a previously configured network
After you set up a Wi-Fi connection, it’s easy to connect to that network.
If you have access to multiple Wi-Fi networks, you can select which
network you want to connect to.
1. Wake up your smartphone’s screen, and then insert the Wi-Fi card
into the expansion card slot.
2. Tap Wi-Fi in the title bar.
3. Select the Settings link.
4. Select Network Cards .
5. Tap and hold the name of the network
you want to connect to.
[ * ] NOTE To tap and hold an ad-hoc network
name, you must select Only computer-tocomputer from the Networks to access menu.
6. Select Connect from the menu.
Synchronizing your smartphone with your Exchange server using the Wi-Fi card
If your company supports synchronizing directly with the corporate
Exchange server, you can set up your smartphone to synchronize
wirelessly with the server using the Wi-Fi card.
[ * ] NOTE You cannot use the Wi-Fi card to perform scheduled
ActiveSync synchronizations. To synchronize with your Exchange server
wirelessly using the Wi-Fi card, you must synchronize manually.
Tip
Insert the Wi-Fi card
in your smartphone
to automatically
connect to the
available Wi-Fi
network you most
recently connected
to.
Using Your Palm Wi-Fi Card 7
CHAPTER 1 Using Your Palm® Wi-Fi® Card with the Treo™ 700w Smartphone
Tip
Some VPN servers
require that you
install specific VPN
software on your
smartphone. Go to
www.palm.com/vpn
for more information.
1. Press Start and select Programs.
2. Select ActiveSync .
3. Select the s
et up your device to
sync with it link.
4. Enter the Exchange server address.
Select Next.
5. Enter your Windows login username
and password. Enter the domain
information provided by your system
administrator. Check the Save Password
box. Select Next.
6. Select Finish.
7. Select Sync.
Connecting to a VPN
If you want to use your smartphone to access your corporate email
account or other files on your corporate server, you may need to set up
a VPN. A VPN enables you to log in to your corporate server through
the company's firewall (security layer).
You need to set up a VPN to access a corporate server in either of the
following two situations:
• Your company's wireless local area network (LAN) is outside
the firewall.
• Your company's wireless LAN is inside the firewall, but you are
accessing the network from outside the firewall (for example,
from a public location or at home).
8 Using Your Palm Wi-Fi Card
Using Your Palm® Wi-Fi® Card with the Treo™ 700w Smartphone CHAPTER 1
Check with your company's system administrator to see if a VPN is
required to access the corporate network. If you need a VPN, you may
need to purchase and install a third-party VPN client.
Before you begin setting up a VPN, ask your network administrator for
the following information:
• Your username and password
• Your server’s domain name
• Your server’s TCP/IP settings
• Your server’s host name or IP address
1. Install your third-party VPN client.
2. Press Start and select Settings.
3. Select the Connections tab, and then select Connections .
4. On the Tasks tab, select Add a new VPN server connection.
5. Follow the onscreen instructions to enter the settings provided
by your corporate system administrator.
Tip
To manually start a
data connection on
a network, go to
Connections Settings,
select the Tasks tab,
and then select
Manage existing
connections. Tap and
hold the connection
you want to start, and
then select Connect
from the shortcut
menu.
Using Your Palm Wi-Fi Card 9
CHAPTER 1 Using Your Palm® Wi-Fi® Card with the Treo™ 700w Smartphone
Tip
A green LED indicator
on the front of the WiFi card glows steadily
when a Wi-Fi
connection has been
established. The LED
indicator blinks when
the connection is
being attempted, and
is off when Wi-Fi is
turned off.
Turning Wi-Fi on or off
Wi-Fi turns off automatically when you
remove the card from the expansion card slot.
You can also turn Wi-Fi off manually if you are
not using a Wi-Fi connection but want to leave
the card in the slot. However, the card will
continue to consume some power if it is left
in the expansion slot, even when you are not
connected to a network and even if Wi-Fi is
turned off.
1. Wake up your smartphone’s screen.
2. Tap Wi-Fi in the title bar.
3. Tap Turn on Wi-Fi or Turn off Wi-Fi.
Viewing signal strength
You can monitor the strength of your Wi-Fi signal when you are
connected to a network. If the signal is weak, expect the connection
to be unreliable.
1. Wake up your smartphone’s screen.
2. Tap Wi-Fi in the title bar.
3. Green signal-strength bars show the signal strength for the selected
network. More bars mean a stronger signal.
10 Using Your Palm Wi-Fi Card
Using Your Palm® Wi-Fi® Card with the Treo™ 700w Smartphone CHAPTER 1
Editing Wi-Fi network settings
You can modify your wireless network settings at any time. For
example, you can add or edit authentication or network key settings.
1. Wake up your smartphone’s screen,
and then insert the Wi-Fi card into the
expansion card slot.
2. Tap Wi-Fi in the title bar.
3. Select the Settings link.
4. Select the Connections tab, and then
select Network Cards .
5. Select the name of the network you
want to edit.
6. Select the tabs at the bottom of the screen, and then follow the
steps in Connecting to a
you want.
7. When finished editing settings, press OK .
closed network to edit the settings
Using Your Palm Wi-Fi Card 11
CHAPTER 1 Using Your Palm® Wi-Fi® Card with the Treo™ 700w Smartphone
12 Using Your Palm Wi-Fi Card
Common Questions
If you have a problem with your Palm® Wi-Fi card, review the questions
in this section.
If you are still having problems, contact Technical Support by going
ww.palm.com/support.
to w
Why can’t I make a wireless connection?
• Your Wi-Fi card is designed to connect to a wireless access point.
Consult your wireless access point manual and the manufacturer
website for troubleshooting information regarding your wireless
access point.
• Most corporate networks have security policies that require special
setup procedures. Contact your IT administrator for information.
Why can’t I make a wireless connection when traveling internationally?
Your Wi-Fi card operates in the Industry Scientific and Medical (ISM)
band and supports channels 1 through 11. In countries where channels
12 through 14 are also used, you may encounter access points using
only these channels and be unable to make a wireless connection. For
information on which channels are supported in other countries, see the
documentation on the CD included with the Wi-Fi card.
CHAPTER 2
13
CHAPTER 2 Common Questions
Why can’t I synchronize my smartphone wirelessly using the Wi-Fi card?
Check the signal status bars to make sure you are connected to your
wireless network. See Viewing signal strength
What do I do if my smartphone does not recognize the Wi-Fi card when I insert it?
If the connection title bar icon does not change when you insert the
Wi-Fi card—indicating that your smartphone is not recognizing the
card—first remove the card, then reinsert it. If your smartphone still
does not recognize the card, remove the card, do a soft reset on your
smartphone, and then reinsert the card.
What do I do if the Wi-Fi card seems to stop working?
If you have made a Wi-Fi network connection but it now does not seem
to be working, first remove the Wi-Fi card, then reinsert it. If you still
cannot make a successful network connection, remove the card, do a
soft reset on your smartphone, and then reinsert the card.
Why does my battery seem to drain more quickly since I’ve started using my Wi-Fi card?
The Wi-Fi card can use a small amount of your smartphone’s battery
charge even when the Wi-Fi setting is turned off. We recommend that
you remove the Wi-Fi card from the expansion card slot whenever you
are not using the card.
.
14 Using Your Palm Wi-Fi Card
Common Questions CHAPTER 2
Contacting Technical Support
If you cannot solve your problem, go to www.palm.com/support or
send an email message to your regional Technical Support office.
Before requesting support, experiment a bit to reproduce and isolate
the problem. When you do contact support, please be ready to provide
the following information:
• The name and version of the operating system you are using
• The actual error message or state you are experiencing
• The steps you take to reproduce the problem
• The version of smartphone software you are using and
available memory
To find your smartphone version, go to the Settings screen, select
About on the System tab, and then select the Version tab.
To find your smartphone memory information, go to the Settings
screen, select the System tab, and then select Memory.
Using Your Palm Wi-Fi Card 15
CHAPTER 2 Common Questions
16 Using Your Palm Wi-Fi Card
FCC
Product Regulatory Information
FCC Statement This device complies with part 15 of the
FCC rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this
device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC
rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, there is no guarantee that
interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician
for help.
The use of shielded I/O cables is required when connecting this
equipment to any and all optional peripheral or host devices.
Failure to do so may violate FC C rules.
IMPORTANT: Changes or modifications not covered in this
manual must be approved in writing by the manufacturer’s
Regulatory Engineering Department. Changes or modifications
made without written approval may void the user’s authority to
operate this equipment.
0
Responsible Party:
Palm, Inc.
950 W. Maude Ave.
Sunnyvale, California 94085-2801
United States of America
(408) 617-7000
Palm® Wi-Fi card
Tested to Comply
With FCC Standards
FOR HOME OR OFFICE USE
Static Electricity, ESD, and Your Palm® Wi-Fi Card
Electrostatic discharge (ESD) can cause damage to electronic
devices if discharged into the device, so you should take steps to
avoid such an occurrence.
Description of ESD Static electricity is an electrical charge
caused by the buildup of excess electrons on the surface of a
material. To most people, static electricity and ESD are nothing
more than annoyances. For example, after walking over a carpet
while scuffing your feet, building up electrons on your body, you
may get a shock—the discharge event—when you touch a metal
doorknob. This little shock discharges the built-up static
electricity.
17
FCC
ESD-susceptible equipment Even a small amount of ESD can
harm circuitry, so when working with electronic devices, take
measures to help protect your electronic devices, including your
Palm Wi-Fi card, from ESD harm. Although Palm has built
protections against ESD into its products, ESD unfortunately
exists and, unless neutralized, could build up to levels that could
harm your equipment. Any electronic device that contains an
external entry point for plugging in anything from cables to
docking stations is susceptible to entry of ESD. Devices that
you carry with you, such as your smartphone, build up ESD in a
unique way because the static electricity that may have built up
on your body is automatically passed to the device. Then, when
the device is connected to another device such as a docking
station, a discharge event can occur.
Precautions against ESD Mak e su re to dis charg e any built-up
static electricity from yourself and your electronic devices before
touching an electronic device or connecting one device to
another. The recommendation from Palm is that you take this
precaution before connecting your smartphone to your
computer, placing the smartphone in a cradle, or connecting it
to any other device. You can do this in many ways, including the
following:
• Ground yourself when you’re holding your mobile device by
simultaneously touching a metal surface that is at earth ground.
For example, if your computer has a metal case and is plugged
into a standard three-prong grounded outlet, touching the case
should discharge the ESD on your body.
• Increase the relative humidity of your environment.
• Install ESD-specific prevention items, such as grounding mats.
Conditions that enhance ESD occurrences Conditions that
can contribute to the buildup of static electricity in the
environment include the following:
Low relative humidity. Material type. (The type of material
gathering the charge. For example, synthetics are more prone
to static buildup than natural fibers like cotton.)
• The rapidity with which you touch, connect, or disconnect
electronic devices.
While you should always take appropriate precautions to
discharge static electricity, if you are in an environment where
you notice ESD events, you may want to take extra precautions
to protect your electronic equipment against ESD.
For information on environmental programs, visit
.com/environment.
www.palm
18 Using Your Palm Wi-Fi Card
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