Palm TREOPROBLKSPT User Manual

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Sprint® Service

Treo™ Pro Smartphone by Palm User Guide

www.sprint.com

Printed in the U.S.A.

v. 1.0

Intellectual Property Notices

This product is protected by certain intellectual property rights of Microsoft Corporation. Use or distribution of such technology outside of this product is prohibited without a license from Microsoft or an authorized Microsoft subsidiary. All rights reserved.

Disclaimer and Limitation of Liability

Palm Inc. and its suppliers assume no responsibility for any damage or loss resulting from the use of this guide. Palm Inc. and its suppliers assume no responsibility for any loss or claims by third parties that may arise through the use of this software. Palm Inc. and its suppliers assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure to make backup copies of all important data on other media to protect against data loss.

This product is protected by one or more of the following United States patents: 7,007,239; 6,976,226; 6,975,304; 6,965,375; 6,961,567;

6,961,029; 6,957,397; 6,952,571; 6,950,988; 6,947,975; 6,947,017; 6,943,667; 6,940,490; 6,924,752; 6,907,233; 6,906,701; 6,906,741; 6,901,276; 6,850,780; 6,845,408; 6,842,628; 6,842,335; 6,831,662; 6,819,552; 6,804,699; 6,795,710; 6,788,285; 6,781,824; 6,781,575; 6,766,490; 6,745,047; 6,744,451; 6,738,852; 6,732,105; 6,724,720; 6,721,892; 6,712,638; 6,708,280; 6,697,639; 6,687,839; 6,685,328; 6,665,803; 6,618,044; 6,590,588; 6,539,476; 6,532,148;6,523,124; 6,519,141; 6,516,202; 6,490,155; 6,480,146; 6,457,134; 6,456,247; 6,442,637; 6,441,824; 6,437,543; 6,429,625; 6,425,087; 6,389,572; 6,388,877; 6,381,650; 6,363,082; 6,344,848; 6,317,085; 6,241,537; 6,222,857; 6,185,423; 6,147,314; 6,115,248; 6,064,342; 7,356,361; D421,251; D429,252; D466,128; D478,091. Patent pending.

This product also is licensed under United States patent 6,058,304.

Palm Take Back and Recycling Program

This symbol indicates that Palm products should be recycled and not be disposed of in unsorted municipal waste. Palm products should be sent to a facility that properly recycles electrical and electronic equipment. For information on environmental programs visit palm.com/environment

As part of Palm’s corporate commitment to be a good steward of the environment, we strive to use

environmentally friendly materials, reduce waste, and develop the highest standards in electronics recycling. Our recycling program keeps Palm handheld devices, devices, and mobile companions out of landfills through evaluation and disposition for reuse and recycling.

Palm customers may participate in the recycling program free of charge. Visit palmcom/recycle for additional details and information about how you can help reduce electronic waste.

End User Notice

Microsoft® Voice Command Version 1.6 for Windows Mobile

IMPORTANT: Do not become distracted from driving safely if operating a motor vehicle while using Device Software.

Operating certain parts of this Device requires user attention. Diverting attention away from the road while driving can possibly cause an accident or other serious consequences. Even occasional, short diversions of attention can be dangerous if your attention is diverted away from your driving task at a critical time. Do not change system settings or enter data non-verbally (using your hands) while driving. Stop the vehicle in a safe and legal manner before attempting these operations. This is important since while setting up or changing some functions you might be required to distract your attention away from the road and remove your hands from the wheel.

Microsoft makes no representations, warranties or other determinations that ANY use of the Software Product is legal, safe, or in any manner recommended or intended while driving or otherwise operating a motor vehicle.

General Operation

Voice Command Control: Many of the functions of the Device Software can be accomplished using only voice

commands. Using voice commands while driving allows you to initiate the command with a button and then operate the Device mostly without removing your hands from the wheel.

Prolonged Views of Screen: If you are driving, do not access any function requiring a prolonged view of the screen. Pull over in a safe and legal manner before attempting to access a function of the system requiring prolonged attention. Even occasional short scans to the screen may be hazardous if your attention has been diverted away from your driving task at a critical time.

Volume Setting: Do not raise the volume excessively. Keep the volume at a level where you can still hear outside traffic and emergency signals while driving. Driving while unable to hear these sounds could cause an accident.

Let Your Judgment Prevail: The Device Software is only an aid. Make your driving decisions based on your observations of local conditions and existing traffic regulations. The Device Software is not a substitute for your personal judgment.

Use of Speech Recognition Functions: Speech recognition software is inherently a statistical process which is subject to errors. It is your responsibility to monitor the speech recognition functions and address any errors.

Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Where to Learn More . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Section 1: Your Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

1A. Setting Up Your Treo™ Pro Smartphone by Palm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

What You Need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Your Treo Pro Smartphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

1B. Setting Up Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Activating Your Treo™ Pro Smartphone by Palm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Turning Your Treo Pro Smartphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Making Your First Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Setting Up Your Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Creating Sprint Account Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

1C. Connecting to Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Synchronization Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

What Can I Synchronize? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Setting Up Your Computer for Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Synchronizing With a USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Section 2: Your Treo™ Pro Smartphone by Palm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

2A. Moving Around on Your Treo Pro Smartphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Moving Around on the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Using the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Opening and Closing Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Defining Exclusive Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Switching Among Open Applications With the Quick Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Customizing the Quick Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Using Your Today Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

2B. Using the Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Accessing Your Today Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Working With Called Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

What Can I Do When I’m On a Call? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Managing Multiple Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Assigning Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Using a Phone Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Customizing Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Controlling Your Roaming Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Checking Signal Strength and Phone Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Section 3: Web and Data Services and Other Wireless Connections . . . . . . . . . . . . . 111

3A. Using Web and Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Getting Started With Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Accessing Data Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Using Your Treo™ Pro Smartphone by Palm as a Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Using Sprint TV® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Using the Sprint Music Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Using Pocket Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

3B. Using the Email Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Getting Started With Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Getting Information From a Microsoft® Exchange Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Setting Up an IMAP or POP Email Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Editing and Deleting Email Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Deleting a Microsoft Exchange Server Outlook Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Sending and Receiving Email Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Working With Email Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Working With Meeting Invitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Sending Email Messages From Within Another Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

3C. Using Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

About Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Sending and Receiving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Managing Your Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Customizing Your Messaging Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Using Windows LiveTM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Setting Up and Using Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

3D. Browsing the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Viewing a Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Working With Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Working With Web Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Customizing Your Internet Explorer® Mobile Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Clearing Internet Explorer Mobile Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Using WorldMate Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Using Kinoma FreePlay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Searching the Web From Your Today Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

3E. Using GPS Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Using Sprint Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Setting Up an External GPS Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

3F. Using Wireless Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Connecting to a Wi-Fi Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Connecting to Devices With Bluetooth® Wireless Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Beaming Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Using Comm Manager to Turn Wireless Services On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Section 4: Your Portable Media Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

4A. Synchronizing Your Media Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Synchronizing Your Pictures, Videos, and Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Synchronizing Pictures, Videos, and Music: Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Synchronizing Pictures, Videos, and Music: Windows Vista® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

4B. Working With Your Pictures and Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

About Your Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Taking Pictures and Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Customizing Your Camera Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Viewing Pictures and Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Sending Pictures and Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Organizing Pictures and Videos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Using a Picture as the Today Screen Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Adding a Picture to a Contact Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Editing Pictures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

4C. Playing Media Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Synchronizing Windows Media® Player Library Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Playing Media Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Working With Libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Working With Playlists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Customizing Windows Media Player Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Section 5: Your Wireless Organizer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

5A. Using the Organizer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

5B. Increasing Your Productivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Synchronizing Microsoft® Office and Other Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Word Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

PowerPoint® Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Excel® Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

OneNote® Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

Adobe® Reader® LE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

Section 6: Your Information and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

6A. Managing Files and Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Installing Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

Removing Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

Sharing Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

Using Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Accessing Information on a Remote Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

6B. Synchronizing Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

Setting Up Wireless Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332

Other Ways to Synchronize . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336

Changing Which Applications Synchronize . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338

Stopping Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

6C. Customizing Your Treo™ Pro Smartphone by Palm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341

Today Screen Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342

System Sound Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343

Display and Appearance Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346

Application Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348

Locking Your Treo Pro Smartphone and Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354

Entering Owner Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358

System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359

Connection Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365

Purchasing Accessories for Your Treo Pro Smartphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .369

Section 7: Your Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371

7A. Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373

Transferring Information From Another Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 374

Trouble Installing the Desktop Software on a Windows XP Computer? . . . . . . . . . . . . . . . . . . . . . . . . . . 374

Resetting Your Treo™ Pro Smartphone by Palm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375

Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380

Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382

Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383

Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387

Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397

Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400

Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401

Third-Party Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402

Making Room on Your Treo Pro Smartphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 403

Voice Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404

7B. Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405

Section 8: Your Safety and Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409

8A. Important Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411

FCC Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412

Antenna Care/Unauthorized Modifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413

Industry Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413

RF Safety Exposure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414

Hearing Aid Compatibility (HAC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416

Battery Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417

Power Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419

Recycling and Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419

User Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420

Product Handling & Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 424

Driving Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426

General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430

ESD Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430

Owner’s Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 432

8B. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 434

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439

Introduction

We know you’re eager to start using your Treo™ Pro smartphone by Palm right away, and the sections of this guide are designed to help you do just that.

䢇 Section 1: Your Setup guides you through the process of setting up your new Treo Pro

smartphone, your Sprint service, and your computer.

䢇 Section 2: Your Treo™ Pro Smartphone by Palm shows you the basics of your Treo Pro

smartphone and service with quick, easy-to-follow instructions. This section also describes the phone features on your device and shows you how to use Sprint service features such as voicemail and call waiting.

䢇 Section 3: Web and Data Services and Other Wireless Connections shows you how to

use Web browsing, messaging, and email. It also describes other types of wireless connections, such as Wi-Fi and Bluetooth

䢇 Section 4: Your Portable Media Device shows you how to use the camera feature on your

Treo Pro smartphone and how to transfer and listen to music files on your device.

䢇 Section 5: Your Wireless Organizer guides you through the process of using the built-in,

full-featured organizer that gives you instant access to your Contacts, Calendar, Tasks, Memos, Calculator, and more.

䢇 Section 6: Your Information and Settings describes the tools for managing files and

applications and the preferences that enable you to customize your Treo Pro smartphone.

䢇 Section 7: Your Resources answers frequently asked questions and shows you what to do

if something goes wrong. It also includes a helpful glossary of terms.

䢇 Section 8: Your Safety and Specifications outlines recommended safety and maintenance

guidelines and lists the technical specifications for your Treo Pro smartphone.

wireless technology.

WARN ING

Please refer to “Important Safety Information” on page 411 to learn about information that will help you safely use your phone. Failure to read and follow the Important Safety Information in this phone guide may result in serious bodily injury, death, or property damage.

Where to Learn More

For a Quick Introduction

䢇 Quick Tour: The Quick Tour highlights many features of your Treo Pro smartphone. It is

already installed on your smartphone, and you can open it at any time. Press Start , select My Treo, select the Support tab, and then select Quick Tour.

While Using Your Treo™ Pro Smartphone by Palm

䢇 Help: Many of the built-in applications include on-device Help, so that you can learn

about the tasks you can perform in that application. To access Help, go to the application or screen you want help with, press Start , and select Help.

䢇 Online support from Palm: For up-to-date downloads, troubleshooting, and support

information, check out palm.com/support

䢇 Setup assistance from Palm: For help with setting up your Treo Pro smartphone and

getting up and running, call 1-866-750-PALM (1-866-750-7256). This service is complimentary within 90 days of purchase. (Offer subject to change without notice.)

䢇 My Treo: Find setup tips and support info, including access to Palm’s knowledge library

and a version of this User Guide that you can view on your device. Press Start and select My Treo.

If You Need More Information

䢇 Books: Many books on Windows Mobile

book retailers (look in the computers section), or visit palm.com/support

䢇 Online forums: Consult online user discussion groups to swap information

about your Treo Pro smartphone and learn about topics you may find nowhere else. Visit palm.com/support

䢇 Sprint Customer Service: For questions about your account or features available on

for details.

the network, contact Sprint or visit sprint.com

devices are available from local or online

for the latest information and help.

Managing Your Account

Online: sprint.com

䢇 Access your account information. 䢇 Check minute usage (depending on your Sprint service plan). 䢇 View and pay your bill. 䢇 Enroll in Sprint online billing and automatic payment. 䢇 Purchase accessories. 䢇 Shop for the latest Sprint phones. 䢇 View available Sprint service plans and options. 䢇 Learn more about data services and other great products like games, ringtones, and

more.

From the Today Screen on Your Treo Pro Smartphone

䢇 Enter *4 and then press Phone/Talk to check minute usage and account balance. 䢇 Enter *3 and then press Phone/Talk to make a payment. 䢇 Enter *2 and then press Phone/Talk to access a summary of your Sprint service plan

or to get answers to other questions.

From Any Other Phone

䢇 Sprint Customer Service: 1-888-211-4727. 䢇 Business Customer Service: 1-800-927-2199.

Sprint 411

You have access to a variety of services and information through Sprint 411, including residential, business, and government listings; assistance with local or long-distance calls; movie listings; and hotel, restaurant, shopping, and major local event information. There is a per-call charge and you are billed for airtime.

䢇 Press End to go to your Today screen, enter 411 , and then press Phone/Talk to dial.

Sprint Operator Services

Sprint Operator Services provides assistance with placing collect calls or with placing calls billed to a local telephone calling card or third party.

䢇 Press End to go to your To da y screen, enter 0, and then press Phone/Talk to dial.

To learn more and to see the latest in products and services, visit Sprint online at sprint.com

Your Setup

Section 1

Setting Up Your Treo™ Pro Smartphone by Palm

In This Section

⽧ What You Need

⽧ Your Treo Pro Smartphone

⽧ Charging the Battery

Section 1A

Device Setup

Section 1A: Setting Up Your Treo™ Pro Smartphone by Palm 19

What You Need

The box containing your Treo™ Pro smartphone by Palm includes the following:

Hardware

䢇 Treo Pro smartphone. 䢇 Rechargeable battery, installed (1500 mAh). 䢇 USB AC charger. 䢇 USB cable.

Documentation

䢇 Get Started. 䢇 Palm warranty. 䢇 Certificate of Authenticity card. 䢇 Safety and legal information.

Software

Your Treo Pro smartphone contains the following:

䢇 Desktop installation software (ActiveSync

Windows Mobile Device Center for Windows Vista™ computers).

䢇 Link to User Guide (this guide) on the Web.

You also need the following items to complete the installation and activation:

䢇 An activated Sprint service plan. 䢇 A location with wireless coverage for your Treo Pro smartphone. 䢇 An electrical outlet. 䢇 A computer with an Internet connection with which you want to synchronize your

information.

䢇 Microsoft

Outlook® 2003 or later (sold separately).

desktop software for Windows XP computers,

20 Section 1A: Setting Up Your Treo™ Pro Smartphone by Palm

Your Treo Pro Smartphone

Front View

1. Charge Indicator Light is visible when your smartphone is being charged.

2. Volume Button adjusts the volume level for the earpiece, speaker, and ringer.

3. Side Button opens the Camera application so you can take a picture or switch to video

mode to record a video. You can also reassign this button to open your favorite application (see “Reassigning Buttons” on page 348).

4. Left Softkey gives you quick access to the options available for the current screen.

5. Start opens the Start menu so you can access all the applications on your Treo Pro

smartphone. When you press Option + Start , the File Explorer application opens.

Device Setup

Section 1A: Setting Up Your Treo™ Pro Smartphone by Palm 21

6. Phone/Talk opens the phone application and dials a phone number that you select

or enter, and answers an incoming phone call. When you press Option + Phone/Talk , the Internet Explorer Mobile application opens.

7. Calendar opens the Calendar application so you can view and manage

appointments. When you press Option + Calendar , the Notes application opens.

8. Option Key is used to enter the numbers, punctuation, and symbols that appear

above the letters on the keys. It is also used with the main application keys as a quick way to open other applications such as File Explorer and Notes.

9. Lanyard Connector for attaching a lanyard (sold separately). To connect a lanyard,

remove the back panel, connect the lanyard, and replace the back panel (see “Removing the Back Panel” on page 25).

10. MicroUSB Connector enables you to attach the USB cable to sync or charge.

11. 3.5mm Stereo Headset Jack for headsets (sold separately) that are compatible with your

smartphone.

12. Earpiece lets you hear your phone calls. Hold the earpiece to your ear to listen, unless

you’re using the speakerphone or a headset.

13. Touchscreen provides a sharp 320 X 320 resolution image in 65,536 colors (16-bit

color).

14. 5-way Navigator with Center Button gives you one-handed access to move around

on the Treo Pro smartphone screen and select options (see “Moving Around on the Screen” on page 54). After highlighting an item with the 5-way, you can select or activate it by pressing Center .

15. Right Softkey gives you quick access to the options available for the current screen.

Typically, pressing this softkey opens a menu.

16. OK confirms any information you entered, closes the current screen (the application

is still active in the background), and returns you to the previous screen. When you press Option + OK , the Task Manager application opens.

17. End wakes up the screen when it is off, goes to the Today screen when the screen is

already awake, enables Keygu ard when the To day screen is displayed, and ends calls.

22 Section 1A: Setting Up Your Treo™ Pro Smartphone by Palm

18. Messaging opens the Messaging application so you can write and read email,

SMS (text messages), and MMS messages. When you press Option + Messaging

, the Tasks application opens.

19. Microphone serves as the mouthpiece on your Treo Pro smartphone.

Back View

Device Setup

1. Speaker plays ringtones and alarms, and serves as the speaker for the speakerphone

feature and other audio playback.

Important

The Treo Pro smartphone speaker includes a large magnet, so be sure to keep your device away from credit cards or other items that could become demagnetized.

Section 1A: Setting Up Your Treo™ Pro Smartphone by Palm 23

2. Expansion Card Slot allows you to expand the capabilities of your Treo Pro smartphone

1 2

using a microSD card. The expansion card slot is located under the back panel (see “Removing the Back Panel” on page 25).

3. Wi-Fi Button turns the Wi-Fi feature on and off and enables you to search for and

connect to available Wi-Fi networks.

4. IR (Infrared) Port uses infrared technology to transmit information to and receive

information from other infrared-enabled devices that use compatible software.

5. Reset Button under the back panel enables you to reset your smartphone.

6. Stylus allows you to tap options on your smartphone screen. To use the stylus, slide it

out of the slot and hold it as you would a pen or pencil.

7. Camera Lens enables you to take pictures using the built-in camera.

Top Vie w

1. Power Button turns your screen on and off.

Pressing and holding Power turns wireless features on and off.

2. Ringer Switch controls the ringer setting. When

the Ringer switch is set to Sound Off , it silences all sounds at once, including music; so you don’t need to navigate through menus to turn sounds on and off. See “System Sound Settings” on page 343 for details on changing the settings.

24 Section 1A: Setting Up Your Treo™ Pro Smartphone by Palm

Removing the Back Panel

Several tasks require that you remove the back panel of your Treo Pro smartphone— connecting a lanyard, inserting and removing an expansion card, replacing the battery, and performing a hard or soft reset. To remove the back panel:

䊳 With the back panel facing you, push the lower-right corner of the back panel firmly

forward with your right thumb to release it, and then remove the panel. (You may find it easier to use a thumb at each back corner.)

Device Setup

Note

The back panel can sometimes be difficult to remove the first few times. If you have trouble removing the back panel as described, go to palm com/support remove the back panel.

Enter 30457 in the Search field to learn other ways to

Section 1A: Setting Up Your Treo™ Pro Smartphone by Palm 25

Charging the Battery

Although the battery may come with a sufficient charge for you to complete the setup process and make a call, we recommend that as soon as possible you charge your Treo Pro smartphone until the indicator light is solid green to give it a full charge. See “Maximizing Battery Life” on page 28 for tips on minimizing power consumption and maximizing battery life.

1. Plug the USB cable into the USB AC charger. (Make sure that the chrome circle on the

cable faces the chrome circle on the charger.)

* Indicator Light

2. Plug the USB AC charger into a wall outlet.

3. Connect the USB cable to the bottom of your smartphone. Make sure the chrome circle

on the cable faces up, toward the screen.

4. To confirm that your smartphone is being charged, wait about 30 seconds and then

check the indicator light.

䡲 Solid red: Your smartphone is being charged. 䡲 Solid green: Your smartphone is fully charged.

26 Section 1A: Setting Up Your Treo™ Pro Smartphone by Palm

If the battery is fully drained, it may take a few minutes for the indicator light to turn on when you connect your smartphone to the USB AC charger. If the indicator light still does not turn on, double-check the cable connection and the electrical outlet to which it is connected.

Device Setup

Tip

Your smartphone receives a charge when it is connected to your computer with the USB cable; however, the charging rate is less than with the USB AC charger. It is not enough to charge a fully drained battery.

Checking Battery Power

When your device is on (see “Turning Your Treo Pro Smartphone On and Off” on page 32), the onscreen battery icon on the Today screen displays the charging status:

䢇 Solid lightning bolt : Battery is being charged. 䢇 Full battery : Battery is fully charged and can be disconnected from the power

source.

䢇 Partial battery : Battery has power but is partially drained; the shading indicates

approximately how much power the battery has.

䢇 Exclamation point : Battery needs to be charged immediately.

Important

* Battery Icon

Keep your battery charged. If your battery becomes fully drained for an extended period of time, your smartphone may take up to 20 minutes to turn on after you begin charging it using your AC charger.

Section 1A: Setting Up Your Treo™ Pro Smartphone by Palm 27

Tip

If the battery is low, the indicator light flashes red.

Tapping the battery icon on the Tod ay screen opens a window showing the percentage level of charge left in the battery.

To go to the Toda y screen so you can view the battery icon, press End if you are not on a phone call. If you’re on a call, press

Start and select To da y.

Maximizing Battery Life

Battery life depends on how you use your Treo Pro smartphone. Consumption factors include signal strength, use of accessories with Bluetooth and the type of calls you make (data or voice). Increase battery life by following these easy guidelines:

䢇 Charge your smartphone whenever you’re at your desk, or charge it overnight each day.

The battery in your device has a longer useful life when it is topped off frequently, versus being charged after it is fully drained.

䢇 If you spend a lot of time using the camera, games, media players, or other applications,

keep an eye on the battery icon and charge when necessary.

䢇 The wireless features of your smartphone (phone, email, messaging, GPS, Web, and any

applications that use data services or a Wi-Fi connection) generally consume more power than the nonwireless features (Calendar, Tasks, Notes). If you don’t plan to use the wireless features on your device for a while, turn off your wireless services (see “Using Comm Manager to Turn Wireless Services On and Off” on page 221). You can forward calls to a different number or let all calls be picked up by voicemail (see “Forwarding Calls” on page 90).

䢇 When checking personal email, set the synchronization interval to every 2 hours or more

(see “Setting the Synchronization Schedule” on page 334).

䢇 Turn off the Bluetooth feature on your smartphone when you do not need to make a

Bluetooth connection.

wireless technology, speakerphone usage,

28 Section 1A: Setting Up Your Treo™ Pro Smartphone by Palm

䢇 By default, the Wi-Fi feature on your smartphone disconnects and turns off when the

screen is off. If you change the default Wi-Fi settings, be sure to turn off the Wi-Fi feature when it is not in use (see “Using Comm Manager to Turn Wireless Services On and Off” on page 221). You can also turn on the Enable Power Savings option in Wi-Fi Settings to conserve battery power (see “Customizing Wi-Fi Settings” on page 211).

䢇 As with any wireless phone, if your phone is on and you’re in an area with no wireless

coverage, your smartphone continues to search for a signal, and that consumes power. If you cannot move to an area of better coverage, temporarily turn off your phone (see “Turning Your Phone On and Off” on page 34).

䢇 Turn down the screen brightness (see “Adjusting the Brightness” on page 346). 䢇 Turn off the screen saver (see “Viewing and Optimizing Power Settings” on page 364). 䢇 Set your screen to turn off automatically after a shorter period of inactivity (see “Viewing

and Optimizing Power Settings” on page 364).

䢇 Turn off the option to receive beamed information if you’re not using it (see “Receiving

Beamed Information” on page 220).

䢇 Keep your battery and your smartphone away from direct sunlight and other sources of

heat. Temperatures over 113 degrees Farenheit (45 degrees Celsius) can permanently reduce the capacity and life span of any lithium-ion battery.

Device Setup

Did you know?

If your battery becomes fully drained, your information remains safely stored on your Treo Pro smartphone. Recharge the battery to access your information.

Section 1A: Setting Up Your Treo™ Pro Smartphone by Palm 29

30 Section 1A: Setting Up Your Treo™ Pro Smartphone by Palm

Section 1B

Setting Up Service

In This Section

⽧ Activating Your Treo™ Pro Smartphone by Palm

⽧ Turning Your Treo Pro Smartphone On and Off

⽧ Making Your First Call

⽧ Setting Up Your Voicemail

⽧ Creating Sprint Account Passwords

Setting up service on your new Treo™ Pro smartphone by Palm is quick and easy. This section walks you through the necessary steps to unlock your smartphone, set up your voicemail, and establish passwords.

Setting Up Service

Section 1B: Setting Up Service 31

Activating Your Treo™ Pro Smartphone by Palm

If you purchased your smartphone at a Sprint store, your phone is probably activated and ready to use.

If you received your smartphone in the mail and you have a new Sprint account or a new line of service, your smartphone is activated automatically when you turn it on for the first time. To

confirm your activation, make a phone call.

If you received your smartphone in the mail and you are activating a new phone for an existing number on your account, go online to activate your new smartphone. From your computer’s

Web browser, go to sprint.com/activate phone. When you have finished, make a phone call to confirm activation.

and follow the onscreen instructions to activate your

Important

If your phone is still not activated or you do not have access to the Internet, contact Sprint Customer Service at 1-888-211-4727 for assistance.

Do not press End while the smartphone is being activated. Pressing End cancels the activation process.

Turning Your Treo Pro Smartphone On and Off

Note

You can turn the phone and the screen of your Treo Pro smartphone off and on separately. This means you can wake up the screen to use just the organizer features of your device— such as Contacts, Calendar, and other nonwireless applications—without turning on the

32 Section 1B: Setting Up Service

Throughout this guide the terms smartphone and device are used to describe the physical aspects of your Treo Pro smartphone. The term

phone is used to describe the feature of your Treo Pro smartphone that

enables you to connect to the Sprint National Network.

phone. Also, when the screen is turned off, the phone can be on and ready for you to receive calls or messages.

When the screen is on but the phone is off, a screen saver appears, showing the date and time as well as the following two indicators:

One or more missed calls.

One or more unread text or multimedia messages.

Waking Up the Screen and Turning It Off

The screen turns off automatically after a preset period of inactivity. Wake up the screen and leave the phone turned off when you want to use only the organizer features of your smartphone—for example, when you’re on a plane and want to look at your calendar. You can also turn off the screen without turning off the wireless features of your smartphone.

1. To wake up the screen, press any of the following buttons:

䡲 End 䡲 Center 䡲 Phone/Talk 䡲 Start 䡲 Calendar 䡲 Messaging

2. Press Center on the 5-way to turn off Key guard.

3. To turn off the screen, do one of the following:

䡲 If the Today screen is displayed (see the figure on the next page), press End .

(Keyg uard turns on, and after a short delay, the screen turns off.)

Section 1B: Setting Up Service 33

Setting Up Service

䡲 If you are using an application, press and hold End . (Keyguard turns on, and

after a short delay, the screen turns off. The screen wakes up to the application you were using.)

䡲 Press Power . (The screen turns off immediately, with Keyguard turned on. The

screen wakes up to the Toda y screen or to the application you were using.)

Turning Your Phone On and Off

When your phone is off, Phone off and the phone-off icon appear at the top of the Today screen. If the status reads No Service, the phone is on, but you are outside a coverage area. An exclamation point (!) appears next to the signal-strength icon. When you turn on your phone, it connects to a wireless network so that you can make and receive phone calls and use other wireless services. When you are inside a coverage area, the signal-strength

icon has bars in it.

To turn your phone on:

䊳 Press and hold Power . (When your Treo Pro

smartphone locates a signal, Sprint and the signal-strength

icon appear at the top of the screen, indicating that you

can use the phone and Internet features.)

To turn your phone off:

䊳 Press and hold Power .

If the Ringer switch is set to Sound On , you hear a series of tones when you turn your phone on and off. For more information, see “Setting the Ringer Switch” on page 344.

Tip

When the phone is on and the screen is off, the date and time screen saver appears. You can disable the screen saver. Press select the and then uncheck the

System tab, and then select Power. Select the Screen Saver tab,

Enable Screen Saver box.

Start, select Settings,

34 Section 1B: Setting Up Service

Making Your First Call

The battery comes with a sufficient charge for you to make your first call. But as soon as you can, we recommend charging your device until the indicator light is solid green to give it a full charge (see “Charging the Battery” on page 26).

1. Press End to display your Tod ay screen (see “Using

Your Today Screen” on page 73).

2. If prompted, press Center to turn off Keyguard (see

“Locking Your Treo Pro Smartphone and Information” on page 354 for more information).

3. Make sure that your phone is on (see “Turning Your Phone

On and Off” on page 34).

4. Press the numbers on the keyboard to enter the phone

number you want to call.

5. Press Phone/Talk to make the call.

6. If prompted, enter your four-digit lock code. (In most cases you are not prompted to

enter a lock code. For security purposes, the lock code is not visible as you type.)

Setting Up Service

Note

7. When your call is complete, press End to end the call.

Section 1B: Setting Up Service 35

If you can’t recall your lock code, try using the last four digits of your wireless phone number. If this doesn’t work, call Sprint Customer Service at

1-888-211-4727. See “Where to Learn More” on page 14 for other ways to

get help from Sprint if you are having trouble with your service.

Adjusting Call Volume

While a call is in progress, press the Volume button on the side of your smartphone to adjust the call volume.

* Volume Button

What’s My Phone Number?

1. Make sure that your phone is on (see “Turning Your Phone On and Off” on page 34).

2. Press Start , select Settings, and then select Phone.

36 Section 1B: Setting Up Service

Setting Up Your Voicemail

All unanswered calls to your Treo Pro smartphone are automatically transferred to your voicemail, even if your phone is in use or turned off.

To set up your voicemail:

1. If you do not see your To da y screen, press End .

2. Press and hold 1 on the keyboard to dial the Sprint voicemail system.

3. Follow the voice prompts to do the following:

䡲 Create your password. 䡲 Record your name announcement. 䡲 Record your greeting. 䡲 Choose whether to activate Skip Pass Code—a feature that lets you access your

voicemail simply by pressing and holding 1, bypassing the need for you to enter your password. (If you do not activate Skip Pass Code, your Treo Pro smartphone uses the Voicemail Pass Code feature, which requires you to enter your password each time you want to access your voicemail.)

Setting Up Service

Note

If you are concerned about unauthorized access to your voicemail account, we recommend that you use the Voicemail Pass Code feature.

For more information about using your voicemail, see “Using Voicemail” on page 85.

Section 1B: Setting Up Service 37

Creating Sprint Account Passwords

As a Sprint customer, you enjoy unlimited access to your personal account information, your voicemail account, and your data services account. To ensure that no one else has access to your information, you need to create passwords to protect your privacy.

Account Password

If you are the account owner, you create an account user name and password when you sign on to sprint.com Web site.) If you are not the account owner (if someone else receives the bill for your Sprint service), you can get a subaccount password at sprint.com

Voicemail Password

You create your voicemail password when you set up your voicemail. See “Setting Up Your Voicemail” on page 37.

Data Services Password

With your Treo Pro smartphone, you can elect to set up an optional data services password to control access and authorize Premium Service purchases.

For more information, or to change your passwords, sign on to sprint.com Customer Service at 1-888-211-4727.

. (To get started, click Need to register for access? in the sign-in area of the

or call Sprint

38 Section 1B: Setting Up Service

Section 1C

Connecting to Your Computer

In This Section

⽧ Synchronization Methods

⽧ What Can I Synchronize?

⽧ Setting Up Your Computer for Synchronization

⽧ Synchronizing With a USB Connection

Synchronizing means that information that has been entered or updated in one place—your Treo™ Pro smartphone by Palm, your computer, or your corporate server—is automatically updated in the other. There’s no need to enter information twice. Some types of synchronization can happen on an automated schedule, so you don’t even have to think about it.

After you get into the habit of synchronizing regularly, you can see what a powerful tool synchronization is for transferring, updating, and backing up large amounts of information on your smartphone.

Connecting Computer

Section 1C: Connecting to Your Computer 39

Synchronization Methods

There are a number of ways to make synchronization occur. You can install desktop sync software on your computer to synchronize, or you may be able to synchronize wirelessly with an Exchange server. You can also maximize your sync options and sync with both an Exchange server and desktop sync software.

Synchronizing With Desktop Sync Software

To synchronize the information between your Treo Pro smartphone and your computer, the desktop synchronization software must be installed on your computer and you must connect your device to your computer using one of the following methods:

䢇 Connect using the USB cable: When you connect your device to your computer using the

USB cable, synchronization begins automatically. (See “Synchronizing With a USB Connection” on page 48.)

䢇 Connect using Bluetooth

connection. (See “Synchronizing Over a Bluetooth page 336.)

䢇 Connect using infrared (IR) technology: You must first set up your computer to receive

infrared beams. (See “Synchronizing Over an Infrared Connection” on page 337.)

If you have a Windows

desktop software.

If you have a Windows Vista

Device Center. You install the desktop sync software by connecting your Treo Pro smartphone to your

computer. You must install this software even if you have already installed a previous version of desktop sync software.

Regardless of the desktop sync software you use, the sync application on your Treo Pro smartphone is called ActiveSync.

wireless technology: You must first set up the Bluetooth

XP computer: The desktop sync software is called ActiveSync®

computer: The desktop sync software is called Windows Mobile

Wireless Technology Connection” on

40 Section 1C: Connecting to Your Computer

Synchronizing Wirelessly With Microsoft Exchange Server

You can set up your Treo Pro smartphone to synchronize email, contacts, calendar events, tasks, and other information directly with Microsoft Server 2003 upgraded to Service Pack 2 using Microsoft Exchange ActiveSync. If you plan to do this, you need your mail server address and domain name, as well as your Exchange server account user name and password. See “Setting Up an Exchange Server Account” on page 125 and “Setting Up Wireless Synchronization” on page 332. If you choose this method, synchronization takes place automatically after setup. You do not need to install the desktop sync software to use this method.

Exchange Server 2007 or with Exchange

Note

We recommend that you install the desktop sync software even if you synchronize wirelessly with the server. You need the desktop sync software to synchronize pictures, videos, music files, and other information directly with your computer.

What Can I Synchronize?

You must have Microsoft® Outlook® 2003 or later installed on your computer to synchronize the information in these applications:

The information in these applications synchronizes with Outlook by default whether you use desktop sync software or wireless synchronization with Microsoft Exchange ActiveSync.

Tip

If you set up synchronization with the desktop sync software, information in the Favorites application is synchronized by default as well.

Section 1C: Connecting to Your Computer 41

If you don’t already have Outlook installed on your computer, you can install a 60-day trial version of Outlook 2007 in Between Sync Mode and Setup Mode” on page 46.

Setup Mode. See “Switching

Connecting Computer

Did you know?

Synchronizing Favorites gives you an easy way to get favorites from the Web browser on your computer into the Web browser on your Treo Pro smartphone. Just add them to the folder called Mobile Favorites, which shows up in your computer’s browser. When you sync, they become available on your device as well. Backup copies of any favorites that you add on the smartphone browser are also stored in the Mobile Favorites folder.

You can choose which applications to sync—provided that the application appears in the sync list. For example, you can choose not to sync Tasks. See “Changing Which Applications Synchronize” on page 338 for details on choosing applications from the sync list.

You can also use the Files sync folder to sync files from applications that don’t appear in the sync list. For example, you can sync Microsoft PowerPoint

, Microsoft® OneNote®, and Adobe Acrobat® (PDF) files, as well as pictures, music,

and videos that originate on your Treo Pro smartphone. See “Synchronizing Microsoft

Word, Microsoft® Excel®, Microsoft®

Office and Other Files” on page 280 and “Synchronizing Your Media Files” on page 225 for details on using the Files sync folder.

If you want to synchronize music, pictures, and videos from your Windows Media

Player library, you need Windows Media Player 10 or later on your computer, in addition to desktop synchronization software.

Tip

If you don’t have Windows Media Player installed on your computer, download it for free from microsoft com

If you want to synchronize with a personal information manager (PIM) other than Microsoft Office Outlook, you must install a third-party solution. Contact the PIM’s vendor to learn whether software is available for your Treo Pro smartphone.

Note

If you’re switching from a previous Windows Mobile® device or from a device using Palm OS Treo Pro smartphone by going to palm com/support

by ACCESS, you can learn how to move content to your

42 Section 1C: Connecting to Your Computer

The following table lists the types of information you can synchronize and the methods to use.

Information type Method Where to learn more

Outlook Contacts, Calendar, Tasks

Desktop sync software (sync with computer) or Exchange ActiveSync (direct sync with server)

Outlook Email Desktop sync software

or Exchange ActiveSync

“Setting Up Your Computer for Synchronization” on page 44 or

“Setting Up Wireless Synchronization” on page 332

“Setting Up Your Computer for Synchronization” on page 44 or

“Setting Up Wireless Synchronization” on page 332

Word, Excel, PowerPoint, OneNote, and PDF files

Pictures, music and video files

Desktop sync software “Setting Up Your Computer for

Synchronization” on page 44 “Synchronizing Microsoft

Office

and Other Files” on page 280

Desktop sync software and Windows Media Player

“Setting Up Your Computer for Synchronization” on page 44

“Synchronizing Your Media Files” on page 225

Outlook Notes Desktop sync software “Setting Up Your Computer for

Synchronization” on page 44 “Synchronizing Microsoft

Office

and Other Files” on page 280

Files to be transferred to an expansion card

Desktop sync software “Setting Up Your Computer for

Synchronization” on page 44 “Synchronizing Microsoft

Office

and Other Files” on page 280

Connecting Computer

Section 1C: Connecting to Your Computer 43

Setting Up Your Computer for Synchronization

Before you can synchronize, the desktop sync software must be installed. You must install the software that came with your Treo Pro smartphone, even if you already have a previous version of the desktop sync software installed on your computer.

Before You Begin

If you are installing the software on a computer at work, make sure your company allows you to install new software. Contact your company’s IT department for help.

System Requirements

Your computer must meet the following minimum system requirements:

䢇 Windows XP Service Pack 2 or Windows Vista (later versions may also be supported). 䢇 32MB of available memory (RAM). 䢇 170MB of free hard disk space. 䢇 Available USB port. 䢇 USB cable (included with your smartphone). 䢇 Internet connection.

Installing Desktop Sync Software: Windows XP and Windows Vista

When your smartphone is in Setup Mode and is connected to your computer with the USB cable, it automatically starts the process of setting up your computer to synchronize with your smartphone. If you have a Windows XP computer, the desktop sync software is called ActiveSync desktop software. If you have a Windows Vista computer, the desktop sync software is called Windows Mobile Device Center. On your Treo Pro smartphone, the sync application is called ActiveSync. The Treo Pro smartphone setup program recognizes whether you have a Windows XP or Windows Vista computer and automatically directs you to install the correct software.

44 Section 1C: Connecting to Your Computer

Before You Begin

Windows XP: If you want to sync pictures, videos, and music from your Windows Media Library, you must install Windows Media Player 10 or later before you install ActiveSync desktop software.

1. Close any applications that are currently running on your computer, including those

running in the background. (Your computer must have all its resources available before you can install the software.)

2. On your smartphone, press Start and select Programs.

3. Select PC Setup , and then select Set up my PC.

4. Plug the USB cable into a USB port or a powered USB hub on your computer.

Connecting Computer

Section 1C: Connecting to Your Computer 45

Tip

For best performance, plug your USB cable directly into a USB port on your computer. If your computer has USB ports on both the front and back, we suggest using the back port. If you use a USB hub, make sure it is a powered hub.

5. Connect the USB cable to the bottom of your smartphone to run setup. (The Setup

window may take a minute or so to open on your computer.)

6. On your computer, select Install sync software on your PC and follow the installation

instructions that appear on both your computer and your device. (If prompted on a Windows Vista computer, click Continue.)

7. Click Sync your PC and Treo, or disconnect your Treo Pro smartphone from your

computer and synchronize later by simply reconnecting them (see “Synchronizing With a USB Connection” on page 48).

Switching Between Sync Mode and Setup Mode

After setup is complete and you synchronize for the first time, the connection switches from Setup Mode to Sync Mode. In Sync Mode, your device synchronizes with your computer every time you connect them using the USB cable, provided that you have the current version of the desktop sync software installed on your computer. The connection stays in Sync Mode unless you manually switch it to Setup Mode. For example, if at some point after initial setup you decide to download the User Guide, you need to switch to Setup Mode. Or if you didn’t install the desktop sync software, or you want to install it on another computer, you use Setup Mode to do it.

Important

Even if you are in Sync Mode, synchronization cannot take place unless you have the desktop sync software installed on your computer. If you did not install the software during initial setup but you want to synchronize,

Setup Mode so that you can install the software.

switch to

1. Press Start and select Programs.

2. Select PC Setup , and then select Set up my PC.

46 Section 1C: Connecting to Your Computer

3. Press OK .

4. Connect your smartphone to your computer to run Setup. (See “Installing Desktop Sync

Software: Windows XP and Windows Vista” on page 44 for details.)

Using the Desktop Sync Software

After the desktop sync software is installed on your computer, synchronization happens automatically anytime you connect your Treo Pro smartphone to your computer, as described in the next section. You can also open the desktop sync software window on your computer to perform the following tasks:

䢇 Install applications from your computer to your Treo Pro smartphone (see “Installing

Applications From Your Computer” on page 320) or to an expansion card inserted into the expansion card slot on your device (see “Installing Applications Onto an Expansion Card” on page 321).

䢇 Change which applications synchronize (see “Changing Which Applications

Synchronize” on page 338).

䢇 In ActiveSync desktop software on a Windows XP computer, enter settings to synchronize

wirelessly with Microsoft Exchange Server 2007 or with Exchange Server 2003 upgraded to Service Pack 2 (see “Setting Up an Exchange Server Account” on page 125).

䢇 Enter settings to synchronize wirelessly (see “Setting Up Wireless Synchronization” on

page 332

Connecting Computer

Did you know?

Whether you enter changes on your Treo Pro smartphone or on your computer, the changes are transferred to the other location the next time you synchronize.

To open the desktop sync software, do one of the following:

Windows XP: To open the ActiveSync desktop software window, double-click the ActiveSync icon in the taskbar in the lower-right corner of your computer screen. (If you

don’t see the ActiveSync icon in the taskbar, click Start > All Programs > Microsoft ActiveSync to open the ActiveSync window.)

Section 1C: Connecting to Your Computer 47

Tip

You can set the ActiveSync window to open automatically when you connect your computer and your Treo Pro smartphone. In the ActiveSync window, select

ActiveSync when my device connects box.

File > Connection Settings, and then check the Open

Did you know?

The ActiveSync icon turns from gray to green when your device is connected to your computer.

Windows Vista: To open Windows Mobile Device Center, click Start > All Programs > Windows Mobile Device Center.

Desktop software installation also creates a folder for your device on your computer. When your device is connected to your computer, opening My Computer or Windows Explorer (Windows XP) or Computer (Windows Vista) displays an icon representing your Treo Pro smartphone. Double-click this icon to display folders containing items you synchronized, such as music files, pictures, and videos.

Synchronizing With a USB Connection

Every time you connect your Treo Pro smartphone to your computer, the desktop sync software automatically turns on and checks whether changes you made on the computer or on the device need to be synchronized.

Important

48 Section 1C: Connecting to Your Computer

Use the USB cable that came with your Treo Pro smartphone. If you need to use a replacement cable, make sure it is approved by Palm for use with your smartphone. Using an unapproved cable may cause sync errors.

1. Connect your smartphone to your computer.

2. Check for synchronization progress: (If you don’t see the correct icon, make sure that

the desktop synchronization software that came with your Treo Pro smartphone is running on your computer.)

䡲 Windows XP: Look for the animated ActiveSync icon at the top of your

smartphone screen and the ActiveSync icon in the taskbar on your computer.

䡲 Windows Vista: Look for the animated connection icon at the top of your

smartphone screen.

If you have any problems synchronizing, see “Synchronization” on page 387 for troubleshooting suggestions.

Tip

We recommend that you also use the included Sprite Backup utility to back up your information. This backup-and-restore utility preserves the data and settings that are not backed up during synchronization, protecting your data and settings if your Treo Pro smartphone is ever lost or stolen, or if you ever need to do a hard reset.

Connecting Computer

Did you know?

Your Treo Pro smartphone is being charged through your computer whenever the USB cable is connected to a powered USB port on your computer. However, it takes longer to charge your device through your computer than with the AC charger that came with your smartphone.

Section 1C: Connecting to Your Computer 49

50 Section 1C: Connecting to Your Computer

Your Treo™ Pro

Smartphone by Palm

Section 2

Moving Around on Your Treo Pro Smartphone

In This Section

⽧ Moving Around on the Screen

⽧ Using the Keyboard

⽧ Opening and Closing Applications

⽧ Using Your Today Screen

Section 2A

Moving Around

Section 2A: Moving Around on Your Treo Pro Smartphone 53

Moving Around on the Screen

To move around on the Treo™ Pro smartphone by Palm screen, you can use the 5-way navigator or you can tap items on the screen with the stylus. With use, you can find your own

favorite way to scroll, highlight, and select items. Using the 5-way, press Right , Left , Up , or Down to move around on the screen.

Press Center to select highlighted items.

1 Up 2 Right

3 Down 4 Left

5 Center

Tip

Some third-party applications may not work with the 5-way navigator, and you must use the stylus instead.

The arrow icons that indicate directions on the 5-way are different from the onscreen scroll arrows and the arrows that indicate that a list is available (see “Selecting Options in a List” on page 60).

54 Section 2A: Moving Around on Your Treo Pro Smartphone

Scrolling Through Screens

As on a computer, on your Treo Pro smartphone you scroll to move from field to field or from page to page, or in some cases to highlight an item or option in a list. There are several methods of scrolling:

䢇 On the 5-way, press Right , Left , Up , or Down to move to the next field, button,

or action in that direction.

䢇 Press and hold Option (the white key below the A key on the keyboard) and then press

Up or Down to scroll one screen at a time. (These keys work just like the Page Up

and Page Down keys on a computer keyboard.)

䢇 Press and hold Option and then press Left or Right to jump to the top or bottom

of the current screen.

䢇 When viewing a screen with tabs, such as when adding a contact, press Down to scroll

to the tabs, and then press Left or Right to move between tabs.

䢇 When inside a text field, press Right or Lef t to move to the next character, and press

Up or Down to move between lines.

䢇 When inside a list, press and hold Up or Down to rapidly scroll through the list. 䢇 Tap an onscreen scroll arrow. 䢇 Tap and drag the slider of an onscreen scroll bar.

1 Scroll Arrows 2 Scroll Bar With Slider 3 Scroll Arrows

Moving Around

Section 2A: Moving Around on Your Treo Pro Smartphone 55

Tip

When you are using applications such as Messaging, Internet Explorer® Mobile, and Word Mobile, press

5-way to go to the beginning or end of the current line.

Option and then press Left or Right on the

Closing Screens

To accept the information you entered on a screen and to return to the previous screen, do one of the following:

䢇 Press OK . 䢇 Use the stylus to tap in the upper-right corner of the screen. (This button is not

accessible using the 5-way.)

Note

When you close a screen, the application still runs in memory. See “Viewing Memory Usage” on page 363 for instructions on viewing the amount of memory in use versus viewing the available memory. See “The Applications Are Running Slower Than Usual” on page 380 for instructions on closing applications and freeing up memory.

Highlighting and Selecting Items

On most screens, one item—a button, a list entry, or a check box—is highlighted by default. The highlight identifies which item is affected by your next action. Use the 5-way to move the highlight from one item to another before opening or selecting it.

The highlight can take one of two forms, depending on what is highlighted:

䢇 Border: This rectangular border highlights items such as an onscreen button (OK,

Dismiss), a check box, an option, or a Web link.

56 Section 2A: Moving Around on Your Treo Pro Smartphone

䢇 Light text on a dark background: This highlights items such as a phone number, an email

address, text, or an item in a list.

After highlighting an item with the 5-way, you can select or activate it by pressing Center or by tapping the item with the stylus.

Tip

The best way to learn to use the 5-way is to experiment. Press the 5-way buttons, and as you do, follow the movement of the border around the screen. The behavior of the

5-way varies slightly in each application.

Highlighting Text

You can use the stylus to highlight text on the screen:

䢇 Tap and drag the stylus across the text you want to highlight. 䢇 To highlight a word, double-tap it. 䢇 To highlight a paragraph, triple-tap it. (This works, for example, in Microsoft OneNote and

Word, but may not work in all applications.)

Tip

Section 2A: Moving Around on Your Treo Pro Smartphone 57

When text is highlighted, you can press Backspace to delete the highlighted text.

Moving Around

Using the Softkeys

The left and right softkeys give you quick access to tasks that you can do on the current screen, so the softkey items vary from application to application and from screen to screen. Look on the screen directly above the softkeys to see the actions that they make available in the current context. In some contexts, these keys do nothing at all. In most cases the right softkey opens the menu and the left softkey activates a specific item, such as New or Edit. Remember that softkey functions vary from screen to screen, so be sure to check the onscreen label before pressing the softkeys.

1 Left Softkey Activates This Item 2 Right Softkey Activates This Item

Selecting Menu Items

In many applications, a menu provides access to additional features. The menu is hidden until you press Menu (right softkey). To get the most out of your smartphone, it’s a good idea to familiarize yourself with the additional features available through the menu in various applications.

58 Section 2A: Moving Around on Your Treo Pro Smartphone

1. Press Menu (right softkey).

2. Press Up or Down to highlight a menu item.

3. If an arrow appears next to a menu item, press Center

or Right to display additional options for that item, and then press Up or Down to highlight a menu item. (To return to the main menu without making a selection, press Left .)

4. Press Center to select the menu item, or press Left or

Menu (right softkey) to close the menu and cancel your

selection.

Did you know?

You can select most menu items by pressing a key on the keyboard. To quickly access a menu item, press underlined letter in the menu item’s name.

Menu (right softkey) followed by the

Selecting Items in a Shortcut Menu

Most applications also provide access to context-sensitive shortcut menus—similar to the right-click menus on a computer. The shortcut menu items vary based on the highlighted selection.

1. Highlight the item or text for which you want to see a

shortcut menu.

2. Press and hold Center to open the shortcut menu.

3. Press Up or Down to highlight a menu item.

4. Press Center to select the menu item or press Left to

cancel your selection.

Tip

Section 2A: Moving Around on Your Treo Pro Smartphone 59

You can also tap and hold the stylus on an item to open the shortcut menu.

Moving Around

Selecting Options in a List

Lists enable you to select from a range of options. You can identify whether a list is available when you select the field. If a rectangle appears around the field, along with a downward-pointing arrow, a list is available. Lists are different from the menus described earlier in this section.

Tip

When selecting fields, you might not see the downward-pointing arrow until you press Center on the 5-way. In fields where you see a downward-pointing arrow but no rectangle, you must tap the arrow with the stylus to display the list.

You can do any of the following with a list:

䢇 Use the 5-way to highlight the field, and then press Center to display the items in the

list. Press Up or Down to highlight the item you want, and then press Center to make your selection.

䢇 Use your stylus to tap the arrow, and then tap the item in the list. 䢇 Press Left to exit the list and cancel your selection.

60 Section 2A: Moving Around on Your Treo Pro Smartphone

Using the Keyboard

136

When using the keyboard, most people find it easiest to hold the smartphone with two hands and to use the tips of both thumbs to press the keys.

1 Start 2 Phone/Talk 3 Calendar 4 Option 5 Shift/Search 6 Space 7 OK 8 End 9 Messaging 10 Backspace

Section 2A: Moving Around on Your Treo Pro Smartphone 61

11 Return 12 Shift 13 Alt

Moving Around

Understanding the Backlight

Your smartphone includes both a keyboard backlight and a screen backlight for low light conditions. Both backlights turn on when you turn on the screen. The keyboard backlight turns off automatically after 30 seconds. When you use the keyboard again and the screen is already awake, the keyboard backlight turns on for another 30 seconds.

The screen backlight remains on until there is no keyboard or stylus activity for 30 seconds, and then the screen dims. The screen backlight turns off automatically when the screen turns off or when you are on a call or are playing music in the background for longer than the time specified in Backlight Settings. The screen backlight also turns off when an application’s power-saving features turn it off. You can set different shut-off intervals depending on whether the smartphone is operating on battery power or is connected to an external power source.

To change the screen backlight shut-off interval, do the following:

1. Press Start and select Settings.

2. Select the System tab, and then select Backlight .

3. On the Battery Power tab, select a shut-off interval from the list.

4. Select the External Power tab and select a shut-off interval from the list.

5. Press OK .

Tip

You can also adjust the backlight brightness. See “Adjusting the Brightness” on page 346 for details.

Entering Lowercase and Uppercase Letters

By default, the first letter of each sentence or field is capitalized and the remaining text you enter is lowercase. To enter other uppercase letters, do one of the following:

䢇 Press Shift ( or ) and then enter a letter. (You don’t need to press and hold Shift

while entering a letter, but after you press Shift, it stays active for only 2 seconds.)

62 Section 2A: Moving Around on Your Treo Pro Smartphone

䢇 Press Shift ( or ) twice to turn on Caps Lock, and then enter a series of letters.

(When Caps Lock is on, this symbol appears at the bottom of the screen: . To turn off Caps Lock, press Shift

( or ) again.)

Tip

You can turn off the first-letter capitalization setting. For details see “Setting Onscreen Input Options” on page 352.

Entering Numbers, Punctuation, and Symbols

Numbers, punctuation, and symbols appear above the letters on the keys. To enter these characters, do one of the following:

䢇 Press Option and then press the key of the desired character. (You don’t need to hold

Option while pressing the key, but after you press Option, it stays active for only 2 seconds. When Option Lock is active, this symbol appears at the bottom of the screen: .)

䢇 Press Option twice to turn on Option Lock, and then press the desired keys to enter a

series of characters. To turn off Option Lock, press Option again.)

Entering Passwords

You can't see your password as you enter it, so be careful. Be sure that Caps Lock and Option Lock are not on unless you need them. For information on how to enter characters, see

“Entering Lowercase and Uppercase Letters” on page 62 and “Entering Numbers, Punctuation, and Symbols” on page 63.

Moving Around

Section 2A: Moving Around on Your Treo Pro Smartphone 63

Entering Other Symbols and Accented Characters

You can enter symbols and accented characters that don't appear on the keys by using the alternate characters list.

1. Press Alt to display the alternate characters list.

2. Narrow the list by pressing the key that corresponds to the character you want. (See the

following table for a list of corresponding characters.)

Tip

The alternate characters are grouped according to their similarity to the corresponding key. For example, the alternate character available for the key is

® and for the T key is ™. If you press the wrong key, press

Backspace to return to the full list of alternate characters. You can then

press another key.

3. Press Up or Down to highlight the desired character.

4. Press Center to insert the character.

If you don’t know which key to press to narrow the list when entering a symbol, you can scroll through the full list until you find the character you want.

Tip

If you want to enter an underscore (_), select it from the list that appears when you press

Alt by itself.

64 Section 2A: Moving Around on Your Treo Pro Smartphone

Symbols and Accented Characters

Press Alt and then press…

a á à ä â ã å æ A Á À Ä Â Ã Å Æ b or B ß cç ¢ © CÇ ¢ © eé è ë ê E É È Ë Ê f or F ƒ i í ì ï î I Í Ì Ï Î l or L £ nñ NÑ o ó ò ö ô œ õ O Ó Ò Ö Ô Œ Õ p or P ¶% r or R ® sß š Sß Š t or T ™ u ú ù ü û

to select…

Moving Around

Section 2A: Moving Around on Your Treo Pro Smartphone 65

Press Alt and then press…

to select…

U Ú Ù Ü Û x or X x ¤ yý ÿ YÝ Ÿ 0° 1 ( + E) 1 ¼ ½ 2 ( + R) 2

3 ( + T) 3 3¾ ! ( + J) ¡ $ ( + H) € £ ¥ ¢ ; ( + K) : :-) :-( ;-) ? ( + N) ¿

Press Alt by itself to select these additional characters: : & _ • % = ÷ ^ $ € £ ¥ ¢ $ [ ] { } < > « » © ® ° ~ \ Ø μ |

66 Section 2A: Moving Around on Your Treo Pro Smartphone

Selecting Onscreen Input Methods

You can also enter information using the onscreen keyboard as well as several methods that recognize writing with the stylus. The onscreen keyboard is available when you see the Keyboard icon at the bottom of the screen.

1. Tap the Keyboard icon to display the onscreen

keyboard. (Tap keys on the onscreen keyboard to enter text. Tap the icon again to remove the onscreen keyboard.)

2. (Optional) After the onscreen keyboard is displayed, tap the

white arrow next to it to select one of three other input methods:

䡲 Block Recognizer: Use a single stroke to write letters, numbers, symbols, and

punctuation, which are then converted into typed text.

䡲 Letter Recognizer: Write individual letters, numbers, and punctuation, which are

converted into typed text.

䡲 Tra nscr ibe r: Write in cursive, print, or both.

Tip

Note

You can set options to customize these applications for your input style (see “Setting Onscreen Input Options” on page 352).

The input method you specify applies only to entering information using the screen. You can enter information using the keyboard on your Treo Pro smartphone regardless of the onscreen input method you choose.

Section 2A: Moving Around on Your Treo Pro Smartphone 67

Moving Around

Opening and Closing Applications

Using the Buttons

The front of the Treo Pro smartphone has four buttons that you can use to open applications: Start , Calendar , OK , and Messaging .

Each of the buttons has two functions. To use a button’s primary function, simply press the button. To use a button’s secondary function, press and hold Option while you press the button. Pressing Phone/Talk or any of the buttons (except OK ) automatically wakes up your screen. See “Waking Up the Screen and Turning It Off” on page 33.

Button Primary Function Secondary Function

Start menu + File Explorer Calendar + Notes OK (close window) + Task Manager Messaging + Tasks

Using the Start Menu

You can access all the applications on your Treo Pro smartphone through the Start menu:

1. Press Start to open the Start menu.

2. Use the 5-way navigator to highlight the application you want to use. (To view additional

applications, select Programs.)

Note

68 Section 2A: Moving Around on Your Treo Pro Smartphone

If an application appears in the Start menu, it does not appear in Programs. For example, you see File Explorer when you press Start, but you do not see

File Explorer when you select Programs.

3. Press Center to open the highlighted application.

4. (Optional) Press OK to return to the previous screen. (The current application

continues to run in the background.)

Did you know?

Tip

You can customize the Start menu. See “Arranging the Start Menu” on page 348 for details.

With the Start menu open, you can press the letter underlined in the application’s name to open the application. For example, press

Help. You can also use the 5-way to select the shortcut icons at the top of

the

Start menu when you want to open recently used applications.

In Programs, press a letter to jump to the first application that begins with that letter. For example, press to

Pocket Express, and so on.

P to jump to PC Setup. Press P again to jump

H to open

Section 2A: Moving Around on Your Treo Pro Smartphone 69

Moving Around

Closing Applications

Applications that you open stay open in the background if you are not using them. If you want to close an application (stop it from running in the background), you can tap the X in the upper-right corner of the application, or you can do it with Task Manager. Closing an application is usually not necessary; but if you’re concerned about power usage or want to free up memory, close some or all applications.

1. Press and hold OK to open Task Manager.

2. Do one of the following:

䡲 To view programs in order of memory usage, tap

Usage. (Tap again to reverse the order.)

䡲 To close one or more individual programs, check the

boxes next to the programs and select Stop Selected.

䡲 To close all programs except the ones you specify,

check the boxes next to the programs you do not want to close, press Menu (right softkey), and select Stop All but Selected.

䡲 To close all open programs, select Stop All.

Tip

If an X appears in the upper-right corner of an application screen, you can tap the

X with the stylus to close the application. You can turn this feature

on and off or change it so that tapping background but does not close it. Press and hold OK to open Ta sk

Manager, select the Button tab, and then select the option you want.

You can also close applications by tapping the Running Programs icon in the upper-right corner of the Tod ay screen and then tapping the Close icon by the program name.

X sends the application to the

70 Section 2A: Moving Around on Your Treo Pro Smartphone

Defining Exclusive Programs

You can mark an application as exclusive. An exclusive application remains open even if you stop some or all applications.

1. Press and hold OK to open Task Manager.

2. On the Running tab, tap and hold the application name with the stylus.

3. Select Add Exclusive.

Tip

To remove an application from the Exclusive Programs List, press and hold

OK to open Task Manager. Select the Exclusive tab, check the box next to

the application name, and select

Remove.

Switching Among Open Applications With the Quick Menu

1. Go to your Tod ay screen.

2. Ta p the Running Programs icon in the upper-right corner of the screen to open the

Quick Menu.

3. Select the program you want to use.

Section 2A: Moving Around on Your Treo Pro Smartphone 71

Moving Around

Tip

You can tap the icons on the Quick Menu to close applications, open Ta sk

Manager, and check system memory.

Customizing the Quick Menu

If the Quick Menu is enabled, you see the Running Programs icon in the upper-right corner of the screen.

1. Press and hold OK to open Task Manager.

2. To remove the Quick Menu from your To day screen, select the Button tab and uncheck

the Enable Quick Menu on Today screen box.

3. Select the Others tab and select the sort method for programs in the Quick Menu.

72 Section 2A: Moving Around on Your Treo Pro Smartphone

Using Your Today Screen

From your To day screen you can see your current appointments and messages at a glance. You can also make a call, search the Web, and manage your device from your Today screen.

䊳 To access your Toda y screen, press End . (If your screen is off, pressing End

wakes it up.)

Tip

You can also access your Tod ay screen by pressing Start and selecting

Tod ay .

1. Title Bar and Status Information: See “Checking Signal Strength and Phone Status” on

page 106 to learn about the icons that appear in this area.

2. Wireless Service Indicator: Shows whether the Bluetooth

technology and Wi-Fi

features are on or off. Also displays Sprint if the phone is on.

3. Quick Tour: Select to open the Quick Tour, which introduces you to many of your

Treo Pro smartphone’s features.

4. Messaging Status Field: Shows the number of unread email, text, and multimedia

messages. Email messages are listed by email account. Select an account or select

Text Messages to open the corresponding Inbox.

Section 2A: Moving Around on Your Treo Pro Smartphone 73

Moving Around

5. Calendar Status Field: Shows upcoming appointments. Select this field to open the

Calendar application.

6. Live Search: Enter a term you want to look up, and press Center or Return to

view a list of search results from the Internet (data services connection required).

7. Running Programs Icon: Tap to open the Quick Menu, which shows all open

applications so you can quickly switch between them or close them.

You can select a picture for your Today screen background and select which items appear on the Tod ay screen. See “Today Screen Settings” on page 342 for details.

74 Section 2A: Moving Around on Your Treo Pro Smartphone

Using the Phone Features

In This Section

⽧ Accessing Your Today Screen

⽧ Making Calls

⽧ Receiving Calls

⽧ Using Voicemail

⽧ What Can I Do When I’m On a Call?

⽧ Managing Multiple Calls

⽧ Assigning Speed-Dial Numbers

⽧ Using a Phone Headset

⽧ Customizing Phone Settings

⽧ Controlling Your Roaming Experience

⽧ Checking Signal Strength and Phone Status

Section 2B

Phone Features

Section 2B: Using the Phone Features 75

Accessing Your Today Screen

You can make and receive calls and store speed-dial entries right from your Today screen.

䊳 To go to your Today screen, press End . (If your screen is off, pressing End wakes

it up.)

Making Calls

Your Treo™ Pro smartphone by Palm offers several ways to make phone calls. Try them all to discover which methods you prefer.

Dialing With the Keyboard

From your To da y screen, you can dial a phone number simply by pressing the white number keys on the keyboard. Your smartphone opens the Phone screen. If the numbers you are pressing match a contact in the Contacts application, the contact name appears.

76 Section 2B: Using the Phone Features

Dialing by Contact Name

You can look up contacts quickly by entering just a few letters of a contact’s name directly from your Today screen. Before you can dial a call by contact name, you must create some contacts (see “Adding a Contact” on page 258) or import them by synchronizing (see “Connecting to Your Computer” on page 39).

1. Go to your Tod ay screen.

2. Use the keyboard to type the first or last name of the

contact you want to call. (If you enter both the first and last name [or the first letters of each], enter a space between the two names.)

Tip

To delete letters when correcting a misspelled name, press Backspace.

If you press E, R, or any other key that displays both a letter and a number, you see onscreen not only matching names but the number as well. The numbers do not affect the process for dialing by contact name.

3. Matching contacts are displayed with a code for the type of number you last entered for

that contact: “w” for work, “m” for mobile, and so on.

䡲 If the contact name appears with the code for the number you want to dial, highlight

the name and press Phone/Talk to dial the number.

䡲 If you want to dial a different number for a displayed contact, highlight the contact

name and press Right or Left until the code you want appears. Press Phone/Talk to dial the number associated with the code.

䡲 If you want to select from other ways to communicate with that person, highlight the

contact’s name, press Center (or tap and hold with the stylus), and then select the communication method you want to use.

Section 2B: Using the Phone Features 77

Phone Features

Dialing With a Speed-Dial Button

Before you can use a speed-dial button, you must create some speed-dial entries. See “Assigning Speed-Dial Numbers” on page 92.

1. Go to your Tod ay screen.

2. Press and hold the key or keys that you assigned as a speed dial to the contact number

you want to call. (If you have assigned a two-digit speed dial to this number, press the first key and then press and hold the second key.)

Dialing by Company Name

1. Go to your Tod ay screen.

2. Press Contacts (left softkey).

3. Press Menu (right softkey), select View By, and then select Company.

4. Select the number you want to dial, and press Phone/Talk to dial.

Dialing From a Web Page or Message

Your Treo Pro smartphone recognizes most phone numbers that appear in Web pages and messages (text or email).

1. Press Up or Down to highlight the phone number you want to dial.

2. Verify or edit the number.

3. Press Phone/Talk to dial.

Tip

If you can’t dial a phone number directly from a Web page or a message, highlight the number, select Open the Keypad, press

Phone/Talk to dial.

Select a phone number in a message, press Menu (right softkey), and then press

Save to Contacts to create a new contact containing the highlighted

information or to edit an existing contact to include the highlighted information.

Edit (right softkey), and then select Copy.

Menu (right softkey), and select Paste. Press

78 Section 2B: Using the Phone Features

Dialing Your National Emergency Number

You can dial your national emergency number (such as 911, 066, or 060) anytime. Just wake up the screen and enter the emergency number. If the phone is turned off, you don't have to turn it on. You don’t have to press Option .

If you lock your device and select Simple PIN as the password type, dial the emergency number by entering the number in the password field and pressing Phone/Talk .

If you select Strong alphanumeric as the password type, however, you must press Option twice before entering the number in the password field. See “Locking Your Treo Pro Smartphone and Information” on page 354.

Redialing a Recently Called Number

䢇 To dial the last number you called: Go to your Tod ay screen,

and then press Phone/Talk twice.

䢇 To select from your most recently dialed numbers: Go to

your Today screen, press Phone/Talk , highlight the number or contact name you want to call, and then press Phone/Talk to dial. (If more than one number is associated with a contact, highlight the contact and press Center to access any alternate numbers for that contact.)

䢇 To select from a chronological list of calls: Go to your Today

screen, press Phone/Talk , press Menu (right softkey) and select Call History. (Highlight the number you want to call, and then press Phone/Talk to dial.)

Did you know?

You can clear the list of recently dialed numbers. From the Call History, press

Menu (right softkey) and select Delete All Calls.

Section 2B: Using the Phone Features 79

Phone Features

Dialing Using the Onscreen Keypad

The onscreen Keypad provides large numbers that you can tap with your finger or stylus. The numbers also include the corresponding letters so you can dial numbers that are expressed as letters.

1. Go to your Tod ay screen.

2. Press Phone/Talk and then press Keypad.

3. Tap the onscreen Keypad to enter the number.

4. Press Phone/Talk to dial.

Did you know?

You can paste numbers directly into the Keypad. Copy a number from another application, switch to

5-way, and then select Menu (right softkey) > Paste to insert the number

into the Keypad.

Keypa d, press and hold Center on the

Working With Called Numbers

You can redial a number you’ve recently called (see “Redialing a Recently Called Number” on page 79). You can also view call details, send a text message to a number, save a number to your Contacts list, and more.

80 Section 2B: Using the Phone Features

Working With Recently Called Numbers

1. Press Phone/Talk .

Tip

On the recent calls list, outgoing calls are designated by a right-pointing green arrow, and incoming calls are designated by a left-pointing yellow arrow. Missed calls are designated by a red exclamation point

To filter the displayed information, press Menu (right softkey), select View, and then select whether you want to view all calls and contacts, all calls only, or speed dials only.

2. Highlight the number you want, and do one or more of the following:

䡲 Save the phone number to a contact: See “Saving Phone Numbers” on page 89. 䡲 Send a text message to the number: Press Menu (right softkey) and select Send

Text Message. Enter the message text and press Send (left softkey).

䡲 Create a note containing the phone number: Press Menu (right softkey) and select

Save to Notes.

䡲 View all calls with this number: Press Menu (right softkey) and select View All Calls.

3. Press Center to open a call, and then do either of the following:

䡲 View more details about the number: Select the number to open the call. The first

entry is the most recent call. (Select a call from the list to see the time the call was made and the duration.)

䡲 Delete calls from the recent calls list: Press Menu (right softkey) and select Delete

Call or Delete All Calls. Select Yes to confirm the deletion.

䡲 View Contact details associated with a number: Press Menu (right softkey) and

select Open Contact.

Phone Features

Section 2B: Using the Phone Features 81

Viewing All of Your Calls

Your Call History list contains the numbers for all incoming and outgoing calls.

1. Press Phone/Talk .

2. Press Menu (right softkey) and select Call History.

Did you know?

You can also open the Call History list when you are on a call or when the

Keypa d is displayed.

3. To filter the Call History list, select one of the following buttons:

Display outgoing calls.

Display incoming calls.

Display missed calls.

Display all calls.

82 Section 2B: Using the Phone Features

4. Highlight the number you want, and do one or more of the following:

䡲 Save the phone number to a contact: See “Saving Phone Numbers” on page 89. 䡲 View a note associated with the phone number: Press Menu (right softkey) and

select View Note.

䡲 Delete the call from the list: Press Menu (right softkey) and select Delete. Select Yes

to confirm the deletion.

䡲 Send a text message to the number: Press Menu (right softkey) and select Send

Text Message. Enter the message text and press Send (left softkey).

䡲 Delete the entire Call History List: Press Menu (right softkey) and select Delete All

Calls. Select Ye s to confirm the deletion.

Receiving Calls

To receive calls, your phone must be on. This is different from having only the screen turned on (see “Turning Your Phone On and Off” on page 34). When your phone is off, your calls go to voicemail.

If music is playing when a call arrives, the device rings softly. You can answer the phone as you normally would. The audio pauses during your call.

To answer a call, do one of the following:

䢇 Press Accept (left softkey). 䢇 Press Phone/Talk . 䢇 If a headset (sold separately) is attached, press the headset button.

Tip

See a picture of the person calling you. Learn how to assign a caller ID picture in “Assigning a Picture and Ringtone ID to a Contact” on page 98.

Phone Features

Section 2B: Using the Phone Features 83

To ignore a call and send it to voicemail, do one of the following:

䢇 Press Menu (right softkey) and select Ignore. 䢇 Press End .

Tip

You can also ignore a call and send a text message. To set this up, see “Selecting Your Call Settings” on page 103.

To silence the ringer while your device is ringing, do any of the following:

䢇 Press any key or button except Phone/Talk , Start , OK , Alt , or End . 䢇 Press Center on the 5-way. (Don’t press Up , Down , Left , or Right .) 䢇 Slide the Ringer switch to Sound Off to immediately silence all system sounds

including the ringer. (Your smartphone vibrates briefly when you set the Ringer switch to Sound Off . All sounds remain off until you slide the Ringer switch back to Sound On .)

When you silence the ringer, you can either press Phone/Talk to answer a call, press End to send the call directly to voicemail, or let it ring through to voicemail.

Tip

Did you know?

If music is playing when a call arrives, the music pauses as soon as the device starts ringing, and remains paused during your call. Music playback resumes automatically when the call ends or the ringing stops. The

Windows Media Player screen remains on if you don’t answer the call, and

it closes if you do. When playback resumes, the Windows Media Player screen remains in the background.

When you are on a plane, you can turn off your phone and all wireless services using Wireless Services On and Off” on page 221). But you can still wake up the screen and use any application that doesn’t require wireless services, like the calendar, music player, and games. You can even read and write email and text messages while your phone is off, but you cannot send or receive email or text messages.

Comm Manager (see “Using Comm Manager to Turn

84 Section 2B: Using the Phone Features

Using Voicemail

Your speed-dial number 1 has been preset to dial your voicemail. The first time you call voicemail, you are prompted to create your voicemail password. If necessary, please contact Sprint for assistance with your voicemail password.

Setting Up Voicemail

1. Press End to go to your Today screen.

2. Press and hold 1 to dial the Sprint voicemail system.

3. Follow the voice prompts to set up your voicemail.

Retrieving Voicemail From a Notification

You can retrieve voicemail messages when you receive a notification, or you can dismiss the notification and retrieve the messages later.

When you have a new voicemail message, a notification appears.

䢇 To hear your message now, press Voicemail (left softkey). 䢇 To retrieve your message later, press Dismiss (right softkey).

Retrieving Voicemail Messages From the Today Screen

When you have unretrieved voicemail messages, the Missed Call icon appears on the screensaver, Center on the 5-way flashes, and the Voicem ail icon also appears at the top of your screen.

1. Go to your Tod ay screen.

2. Press and hold 1 to dial the Sprint voicemail system.

3. If prompted, enter your voicemail password using the keyboard.

Phone Features

Section 2B: Using the Phone Features 85

4. Follow the voice prompts to listen to and manage your messages. (You do not need to

press Option to enter numbers, *, or # while checking voicemail or during any other call that requires interaction with an automated voice system.)

Tip

Note

When a Voicemail icon appears at the top of the screen, you can tap the icon to retrieve your voicemail.

You can turn off the Center button voicemail notification. Press Start and select

Settings. On the Personal tab, select Phone. Select the Beacon tab

and uncheck the option to illuminate Center when voicemail arrives.

If you have trouble accessing a voicemail system, try changing the Keyp ad tone setting. See “Selecting Your Call Settings” on page 103.

Clearing the Voicemail Icon

After you retrieve your voicemail messages, the Voicemail icon at the top of your screen usually disappears. If it doesn’t, you can clear the Voicemail icon manually.

1. Press Start and select Settings.

2. On the Personal tab, select Phone .

3. Select the Services tab.

4. Select Voicemail from the list and then select Get Settings.

5. Tap Clear.

86 Section 2B: Using the Phone Features

What Can I Do When I’m On a Call?

When you make or receive a call, information about the call appears on your Phone screen. If you move away from the Phone screen to another application, press OK until you return there. If you press OK while you are on the Phone screen, you will go to the application you were using before the call. Press Phone/Talk to return to the Phone screen.

1 Caller’s Name and/or Number 2 Current Duration of Call

Tip

From the Tod ay screen, you can also return to the Phone screen by pressing

When a call lasts longer than 1 minute, the screen dims. After 2 minutes, it dims more. To wake up the screen, press any key except End.

Call Status (left softkey).

Section 2B: Using the Phone Features 87

Phone Features

During a call, use the 5-way to move from button to button to do any of the following:

Tip

䢇 Use the speakerphone: Select Speaker On. To turn off the speakerphone, select Speaker

By default the screen is locked during a call, so you cannot tap the screen with the stylus to activate a button.

Off.

䢇 Mute the microphone so you can’t be heard: Select Mute. To unmute the microphone,

select Unmute.

䢇 Jot down a note about your call: Select Note. To return to the Phone screen after you have

finished writing the note, press OK .

䢇 Open the Contacts Application: Select Contacts. To return to the Phone screen after you

have finished, press OK .

䢇 To unlock the screen during a call so you can use the stylus to activate any onscreen

buttons or other items: Select Unlock. To lock the screen, select Lock.

Did you know?

You can set the screen to be unlocked by default when you are on a call (see “Locking Your Treo Pro Smartphone and Information” on page 354).

You can send and receive text messages during a call. This is a great way to stay connected with colleagues during a long call.

Returning to a Call From Another Application

You can use many other applications on your Treo Pro smartphone while holding a phone conversation, including the organizer and Messaging features. You can open the Contacts application directly from the Phone screen by selecting Contacts. However, to browse the Web or check email during a call, you must connect to a Wi-Fi network. You cannot use the Sprint network to open a Mobile Broadband (EVDO) or Sprint 1xRTT data connection during a call. You can use the Sprint network for one activity at a time: phone or data. How can you tell

88 Section 2B: Using the Phone Features

which kind of network you’re connected to? See “Checking Signal Strength and Phone Status” on page 106.

䊳 From any application, press Phone/Talk to return to the Phone screen.

Ending a Call

Do one of the following:

䢇 Press End . 䢇 Press the headset button (if a headset is attached and has a button on it). (Some

headsets do not have a button.)

Saving Phone Numbers

After you hang up a call, you can add the number of the person you were talking with to Contacts if it’s not already in your list. If an incoming call uses caller ID blocking, you cannot save the number.

1. When prompted after you hang up the call, press Ye s (left softkey).

2. Do one of the following:

䡲 Create a new contact: Select <New Contact>. 䡲 Add this number to an existing contact: Select the contact name.

䡲 Decline adding the number: Press Cancel (right softkey).

Phone Features

Tip

You can turn off the Save to Contacts prompt. When the prompt appears, select

Do not ask again.

You can also save contact information from other applications, such as

Messaging.

Section 2B: Using the Phone Features 89

If you don’t add a number right away, follow these steps to add it later:

1. Press Phone/Talk .

2. Highlight the number you want to save.

3. Press Menu (right softkey) and select Save to Contacts.

4. Do one of the following:

䡲 Create a new contact: Select <New Contact>. 䡲 Add this number to an existing contact: Select the contact name. 䡲 Decline adding the number: Press Cancel (right softkey).

Forwarding Calls

You can forward calls to another phone number. Please check with Sprint about availability and pricing of forwarded calls; additional charges may apply.

1. Go to your Tod ay screen (see “Accessing Your Today Screen” on page 76).

2. Enter *72 followed by the number to which you want to forward your calls. (For example:

*724155551234).

3. Press Phone/Talk . (A confirmation tone sounds.)

4. When you’re ready to turn off call forwarding, dial *720 and then press Phone/Talk .

Tip

If *72 and *720 do not turn call forwarding on and off, please contact Sprint to obtain the forwarding codes for your area.

After you turn on call forwarding, call your Treo Pro smartphone to confirm that call forwarding is active.

90 Section 2B: Using the Phone Features

Managing Multiple Calls

Your Treo Pro smartphone offers many advanced telephone features, including call waiting and three-way calling. When you’re handling multiple calls, keep the following in mind:

䢇 When you’re on a call and a second call comes in, you can accept the call and swap

between the two calls, but you cannot create a three-way conference call.

䢇 When you’re on a call, you can put the call on hold and make a second call. When the

second call ends, you return to the first call.

䢇 When you’re on a call, you can make a second call and create a three-way conference

call, but you cannot swap between the two calls.

Answering a Second Call (Call Waiting)

When you’re on a call and you receive a second call, you can do either of the following:

䢇 Send the new call to voicemail: Press Ignore (right softkey). 䢇 Place the current call on hold and answer the new call: Press Accept (left softkey) or press

Phone/Talk . (Press Phone/Talk again to move between callers. When a call is over, wait for the caller to hang up. If you press End , you end both calls.)

Making a Second Call

1. Press Phone/Talk . (The first call is put on hold.)

2. Dial the second number. (If the number appears on the recent calls list, highlight the

number.)

3. Press Phone/Talk . (When the second call is over, wait for the caller to hang up to

return to your first call. If you press Phone/Talk , you conference the calls [see the next section]. If you press End , you end both calls.)

Phone Features

Section 2B: Using the Phone Features 91

Making a Conference Call

When you’re on a call, you can make a second call and create a three-way conference call. Additional charges may apply, and minutes in your account may be deducted for each active call. Contact Sprint for more information.

1. While you are on the first call, place a second call.

2. When the second call connects, press Phone/Talk to

join the two calls in conference.

3. Press Phone/Talk again to end just the second call, or

press End to end both calls.

Did you know?

If one of the people you called hangs up, you and the remaining caller stay connected. The screen does not change to indicate that one of the callers has hung up. If you initiated the call and are the first to hang up, all three callers are disconnected.

Assigning Speed-Dial Numbers

You can assign a speed-dial number to any contact phone number. You can assign up to 99 speed-dial numbers.

Before You Begin

92 Section 2B: Using the Phone Features

Before you can assign a speed-dial number to a contact phone number, you must create some contacts (see “Adding a Contact” on page 258) or import them by synchronizing (see “Synchronizing Information” on page 331).

1. From your Today screen, press Contacts (left softkey).

2. Select the contact to whom you want to assign a

speed-dial number.

3. Highlight the phone number to which you want to assign a

speed-dial number.

4. Press Menu (right softkey) and select Add to Speed Dial.

5. If you want to change the name for this speed dial, select

the Name field and enter a new name.

6. Select the Location list, and then select the speed-dial

number you want to assign to this phone number. Press Up

or Down to scroll the list of available speed-dial numbers.

Did you know?

Tip

You cannot assign 0 (zero) or 1 as a speed-dial number. The number 0 is reserved for entering the + symbol in a phone number, and the number 1 is reserved for dialing your voicemail system.

You can also assign a speed-dial number to a contact from the recent calls list. Press Phone/Talk to open the list, press Menu (right softkey), and select

Speed Dial. Press Menu (right softkey), select New, and then select the

contact to whom you want to assign a speed-dial number.

To view a list of all your speed dials, press Phone/Talk , press Menu (right softkey), and select Speed Dial.

Section 2B: Using the Phone Features 93

Phone Features

Using a Phone Headset

You can connect a phone headset for hands-free operation.

Important

If driving while using a phone is permitted in your area, we recommend using a headset or a hands-free car kit (sold separately). However, be aware that use of a headset that covers both ears impairs your ability to hear other sounds. Use of such a headset while operating a motor vehicle or riding a bicycle may create a serious hazard to you and/or others, and may be illegal. If you must use a stereo headset while driving, place a speaker in only one ear. Leave the other ear free to hear outside noises, and use the headset only if it is legal and you can do so safely.

Most headsets have a context-sensitive button that may perform different actions based on the situation. (Check the documentation that came with your headset for details.) You usually press the headset button to perform tasks such as:

䢇 Answering an incoming call. 䢇 Responding to call waiting. 䢇 Hanging up a single active call or both calls on a conference call if there is no extracted

call.

䢇 Swapping between calls if there is one active call and one call on hold.

Headset Specifications

Here are tips for selecting a headset compatible with your Treo Pro smartphone:

䢇 Your device works with headsets that have a 3.5mm connector (look for three colored

bands on the plug). When in doubt, ask the third-party headset manufacturer if the product is compatible with your device.

䢇 If you hear a headset buzz or poor microphone performance, your headset may be

incompatible with your Treo Pro smartphone.

䢇 Headsets designed for a previous Treo Pro smartphone are not compatible with the

Treo Pro smartphone.

94 Section 2B: Using the Phone Features

Using a Hands-Free Device With Bluetooth® Wireless Technology

Your device is also compatible with many headsets and car kits (sold separately) enabled with Bluetooth

For a list of compatible hands-free devices with Bluetooth wireless technology, go to

palm.com/support

After you set up a connection with a Bluetooth headset or hands-free car kit, you can communicate with that device whenever it is within range and the Bluetooth feature on your device is turned on. The range varies greatly, depending on environmental factors. The maximum is about 30 feet (10 meters).

wireless technology version 2.0 and earlier versions.

Before You Begin

Did you know?

Before you can transfer a call between your Treo Pro smartphone (with or without a wired headset) and a Bluetooth hands-free device, the Bluetooth device must be within range of your smartphone and you must have previously set up a partnership with the Bluetooth device. To learn how to set up and connect to Bluetooth devices, see “Connecting to Devices With

Bluetooth

If you have both a compatible Bluetooth headset and a car kit, the one you connected to your smartphone last becomes the active device.

Wireless Technology” on page 214.

Here are tips for working with a Bluetooth hands-free device:

䢇 To transfer a call from the handset to a Bluetooth hands-free device during a call, unlock

the Phone screen if it is locked, press Menu (right softkey), and select Turn Hands-free On. To transfer the call to the handset, press Menu (right softkey) and select Turn H and s-free

Off.

Did you know?

If you’re using a Bluetooth hands-free headset and it is within range, and you press the button on the headset, the call is automatically routed to the headset. If a call is answered on the device, the call remains on the speaker of the device.

Section 2B: Using the Phone Features 95

Phone Features

䢇 To transfer a call from a wired headset to a Bluetooth headset or car kit that is within range

and with which you’ve previously set up a partnership, unplug the wired headset and press the button on the Bluetooth headset or car kit.

䢇 To find out how to transfer your contacts from your device to your car kit, go to

palm.com/support

Customizing Phone Settings

Before You Begin

Turn on your phone to access your phone settings. See “Turning Your Phone On and Off” on page 34.

Selecting Ringtones and Vibrate Settings

You can set various tones for various types of incoming phone calls and notifications.

Did you know?

1. Press Start and select Settings.

2. On the Personal tab, select Sounds & Notifications .

96 Section 2B: Using the Phone Features

You can download MP3, MIDI, QCELP, WAV, and WMA ringtones directly to your Treo Pro smartphone (see “Downloading Files and Images From a Web Page” on page 189). You can also download ringtones to your computer and then email them to your device.

3. Select the Notifications tab.

4. Select the Event list, and then select which type of call or

notification you want to set the ringtone for:

䡲 Phone: Known Caller: The ringtone for an incoming

call from someone in your Contact list or speed-dial list. (The caller’s name appears on the screen when you receive the call.)

䡲 Phone: Missed call: The notification tone for a call you

did not answer.

䡲 Phone: Roaming: The ringtone for a call that comes in when you’re outside the

Sprint National Network.

䡲 Phone: Unknown Caller: The ringtone for an incoming call from someone who is

not in your contact list or speed-dial list.

䡲 Phone: Voice mail: The notification tone for a new voicemail.

Tip

For the Missed call and Voice mail options, you can select sound and display options instead of ring type and ringtone options.

5. Select the Ring type list, and then select the ring style for the selected type of call.

6. Select the Ring tone list, and then select the sound for the selected type of call.

7. (Optional) Select Play to preview the sound.

8. Check the Vibrate when boxes to turn the vibrate feature on or off based on the Ringer

switch setting.

9. Repeat steps 4 through 7 to select ringtones for other types of calls.

10. Press OK .

Section 2B: Using the Phone Features 97

Phone Features

Tip

To record, preview, delete, and send sounds on your Treo Pro smartphone, select the select New Sound. To play a sound, select it. To delete a sound, highlight it and press softkey), and select

Manage tab. To record a sound, press Menu (right softkey) and

Backspace. To send a sound, highlight it, press Menu (right

Send Sound.

Did you know?

You can also select tones for events other than phone calls. For example, select a tone to let you know when a new email message arrives, or when your Treo Pro smartphone detects a wireless network.

Adjusting Volume Settings

䢇 Call volume: While a call is in progress, press Volume (on the side of your smartphone) to

adjust the call volume.

䢇 Music/Video volume: While playing music or a video, press Volume to adjust the

music/video volume.

䢇 Ringer volume: When a call is not in progress and you are not playing music or a video,

press the Volume to adjust the ringer volume.

Did you know?

You can also set sounds for messaging notifications and calendar reminders. See “Selecting Sounds & Notifications” on page 344.

Assigning a Picture and Ringtone ID to a Contact

1. Go to your Tod ay screen.

2. Press Contacts (left softkey).

3. Highlight the contact that you want to give a picture caller ID.

4. Press Menu (right softkey) and select Edit.

5. Select Picture.

98 Section 2B: Using the Phone Features

6. Select Camera to take a picture and add it to this contact entry, or select an existing

picture for this contact entry.

7. Scroll down to the Ring tone field and then select a tone for this contact entry.

Selecting Your Location Privacy Setting

When Location Privacy is on, your device can be tracked for services such as Family Finder. When it is off, your device can be tracked only during a 911 call for emergency purposes.

1. Press Start and select Settings.

2. On the Personal tab, select Phone .

3. Select the Services tab and then select Location Setting

from the list.

4. Select Get Settings.

5. Scroll to read the explanation, and at the bottom select ON

or OFF.

6. Press OK to return to Phone Settings.

7. Press OK to finish.

Enabling Support for a TTY Device

You can enable your device for use with a TTY/TDD device. A TTY (also known as a TDD or Text Telephone) is a telecommunications device that enables telephone communication for people who are deaf or hard of hearing, or who have speech or language disabilities.

Your device is compatible with select TTY devices. You can connect a TTY/TDD machine, headset, or hands-free kit to your device through the headset jack while in TTY/TDD mode. Please check with the manufacturer of your TTY device for connectivity information. Be sure that the TTY device supports digital wireless transmission.

Phone Features

Section 2B: Using the Phone Features 99

Before You Begin

Make sure your device is connected to a TTY/TDD device using the headset jack. When you enable TTY, all audio modes are disabled on your device, including holding the device up to your ear and listening.

1. Press Start and select Settings.

2. On the Personal tab, select Phone .

3. Select the Services tab and then select TTY Mode from the

list.

4. Select Get Settings.

5. Select one of the following:

䡲 Full mode: Allows you to type a message, which is

read by the TTY device to the other person. The spoken response is then typed to you.

䡲 VCO mode: Voice carryover, which allows you to speak to the hearing person you

have called and then read the response

䡲 HCO mode: Hearing carryover, which allows you to listen to the speaking person

you have called and then type your response.

䡲 Off.

6. Press OK to return to Phone Settings.

7. Press OK to finish.

100 Section 2B: Using the Phone Features

Palm TREOPROBLKSPT User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

Where to Learn More

For a Quick Introduction

While Using Your Treo™ Pro Smartphone by Palm

If You Need More Information

Managing Your Account

Sprint 411

Sprint Operator Services

Your Setup

Setting Up Your Treo™ Pro Smartphone by Palm

What You Need

Hardware

Documentation

Software

Your Treo Pro Smartphone

Charging the Battery

Checking Battery Power

Maximizing Battery Life

Setting Up Service

Activating Your Treo™ Pro Smartphone by Palm

Turning Your Treo Pro Smartphone On and Off

Waking Up the Screen and Turning It Off

Turning Your Phone On and Off

Making Your First Call

Adjusting Call Volume

What’s My Phone Number?

Setting Up Your Voicemail

Creating Sprint Account Passwords

Account Password

Voicemail Password

Data Services Password

Connecting to Your Computer

Synchronization Methods

Synchronizing With Desktop Sync Software

Synchronizing Wirelessly With Microsoft Exchange Server

What Can I Synchronize?

Setting Up Your Computer for Synchronization

System Requirements

Installing Desktop Sync Software: Windows XP and Windows Vista

Switching Between Sync Mode and Setup Mode

Using the Desktop Sync Software

Synchronizing With a USB Connection

Moving Around on Your Treo Pro Smartphone

Moving Around on the Screen

Scrolling Through Screens

Closing Screens

Highlighting and Selecting Items

Highlighting Text

Using the Softkeys

Selecting Menu Items

Selecting Items in a Shortcut Menu

Selecting Options in a List

Using the Keyboard

Understanding the Backlight

Entering Lowercase and Uppercase Letters

Entering Numbers, Punctuation, and Symbols

Entering Passwords

Entering Other Symbols and Accented Characters

Symbols and Accented Characters

Selecting Onscreen Input Methods

Opening and Closing Applications

Using the Buttons

Using the Start Menu

Closing Applications

Defining Exclusive Programs

Switching Among Open Applications With the Quick Menu

Customizing the Quick Menu

Using Your Today Screen

Using the Phone Features

Accessing Your Today Screen

Making Calls

Dialing With the Keyboard

Dialing by Contact Name

Dialing With a Speed-Dial Button

Dialing by Company Name

Dialing From a Web Page or Message