PackardBell M3600 User Manual

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Packard Bell oneTwo M3600

All-In-One Computer Service Guide

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http://csd.acer.com.tw

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Revision History

Refer to the table below for changes made on this version of the Packard Bell oneTwo M3600 All-In-One Computer Service Guide.

Date Chapter Updates

ii Packard Bell oneTwo M3600 AIO Computer Service Guide

Copyright © 2010 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.

Disclaimer

The information in this guide is subject to change without notice.

Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this guide is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software.

Acer is a registered trademark of Acer Incorporated. Other brand and product names are trademarks and/or registered trademarks of their respective holders.

Packard Bell oneTwo M3600 AIO Computer Service Guide iii

Conventions

The following textual conventions are used in this service guide.

SCREEN MESSAGES Denotes actual messages that appear on screen.

NOTE Gives additional information related to the current topic.

WARNING Alerts you to any physical risk or system damage that might result from

doing or not doing specific actions.

CAUTION Gives precautionary measures to avoid possible hardware or software

problems.

IMPORTANT Reminds you to do specific actions relevant to the accomplishment of

procedures.

iv Packard Bell oneTwo M3600 AIO Computer Service Guide

Service Guide Coverage

This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for our "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact your regional offices or the responsible personnel/channel to provide you with further technical details.

FRU Information

Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in the printed service guide. For AUTHORIZED SERVICE PROVIDERS, your office may have a DIFFERENT part number code to those given in the FRU list of this printed service guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

Packard Bell oneTwo M3600 AIO Computer Service Guide v

vi Packard Bell oneTwo M3600 AIO Computer Service Guide

Chapter 1 – Features and Specifications . . . . . . . . . . . . . . . . . . . . . . . 1

System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Physical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

System Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Right Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Left and Rear Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Hardware Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Chipsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Optical Disc Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Wireless LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Webcam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

AC Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Chapter 2 – System Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

CMOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Accessing the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Navigating through the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Chapter 3 – System Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Disassembly Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Pre-disassembly Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Disassembly Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Removing the Computer Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Removing the Side Bars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Removing the Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Removing the Webcam Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Removing the LCD Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Removing the LCD LVDS Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Removing the LCD Panel Bracket and Inverter Board . . . . . . . . . . . . . . . . . . . . . .31

Removing the Optical Disc Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Removing the Hard Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Removing the System Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Removing the Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Removing the Memory Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Removing the Webcam Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Removing the Power Button/LED Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Removing the Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Removing the Mainboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

vii Packard Bell oneTwo M3600 AIO Computer Service Guide

Chapter 4 – Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Hardware Diagnostic Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

POST Error Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

BIOS Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Clearing CMOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Chapter 5 – System Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Mainboard Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Chapter 6 – Field Replaceable Unit (FRU) List . . . . . . . . . . . . . . . . . . . 63

Exploded Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Appendix A – Model Definitions and Configurations . . . . . . . . . . . . 71

Appendix B – Test Compatible Components . . . . . . . . . . . . . . . . . . . . 73

Approved Vendor List (AVL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Appendix C – Online Support Information . . . . . . . . . . . . . . . . . . . . . 79

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Packard Bell oneTwo M3600 AIO Computer Service Guide viii

Chapter 1

Features and Specifications

This chapter lists the features and specifications of the Packard Bell oneTwo M3600 AIO computer.

NOTE The items listed in this section are for reference only. The exact configuration of your PC depends

on the model purchased.

System Features

Component Description

Processor Intel Atom D525 processor

Chipset Intel NM10 Express Chipset

Memory • Number of DIMM slots: Two DDR3 DIMM slots

• Maximum memory: 4 GB (using two 2 GB modules)

Graphics Integrated in the Intel Atom D525 processor or NVIDIA GeForce 218 GPU

Display • 18.5-inch WXGA TFT LCD panel

Audio • Two built-in 2W stereo speakers

I/O ports • Side panel

Media storage • 2.5-inch 5400 rpm SATA hard disk drive (HDD)

Card reader • 4-in-1 card reader slot

Connectivity • Wired LAN: Onboard 10/100/1000 Ethernet support

Mounting option VESA mounting compliant

AC adapter 65 W

Operating system support • Microsoft Windows 7

Antivirus software Norton Internet Security

• sRGB compliant

• Realtek ALC269 High Definition Audio Codec with Embedded Class D Speaker Amplifier

– USB ports (two) – Headphone jack – Microphone jack

• Rear panel

– Line-out jack – USB ports (three) – Ethernet jack (RJ-45) – PS/2 keyboard and mouse ports

• Slim type SATA tray-type or slot-in optical disc drive (ODD)

• Supports MultiMediaCard (MMC), Secure Digital (SD), Memory Stick (MS), and Memory Stick PRO (MS

• WLAN option: Mini Card wireless network adapter (802.11 b/g/n)

• Integrated 2.0 MP webcam with microphone

• Microsoft Windows XP

• Linux 2.6 or higher

•FreeDOS

PRO) cards

Packard Bell oneTwo M3600 AIO Computer Service Guide 1

Component Description

Security • BIOS-based user and supervisor passwords

• Hardware monitor

• Kensington lock

Power management • ACPI 2.0-compliant

• Energy Star 5.0 compliant

Physical Specifications

Aspect Description

System dimension (W × H × D) 61.5 × 484 × 402.5 mm (2.42 × 19.05 × 15.85 in)

Mainboard form factor Standard DTX

Mainboard dimensions (W × H) 190 × 175 mm

Environmental Requirements

Aspect Description

Operating temperature 5 to 35 °C (41 to 95 °F)

Operating humidity 15% to 80% RH non-condensing

2 Packard Bell oneTwo M3600 AIO Computer Service Guide

System Tour

The pictures and tables in this section illustrate the physical outlook of the computer.

Front View

Item Component

1 Integrated webcam

2 Integrated microphone

3 Display screen

4 Speakers

5 Power button/indicator

• Green – System is in power-on mode

• Amber – System is in standby mode

Packard Bell oneTwo M3600 AIO Computer Service Guide 3

Right Views

Item Component

1 Increase brightness key

2 Decrease brightness key

3 USB ports

4 4-in-1 card reader

5 Microphone jack

6 Headphone jack

7 Reset button

4 Packard Bell oneTwo M3600 AIO Computer Service Guide

Left and Rear Views

Item Component

1 Ventilation slots

2 Mounting holes for wall mount option

3 Optical disc drive (ODD)

4 Kensington lock slot

5 Computer stand

6 Power jack

7 Ethernet port (RJ-45)

8 USB ports

9 PS/2 mouse port

10 PS/2 keyboard port

11 Line-out jack

Packard Bell oneTwo M3600 AIO Computer Service Guide 5

Hardware Specifications

Processor

Item Specification

Model Intel Atom D525

Clock speed 1.8 GHz

L2 cache 1 MB

# of cores 2

Socket FCBGA559

Package type 45 nm

Max TDP 13 W

Chipsets

Item Specification

System chipset Intel NM10 Express Chipset

Super I/O ITE 8757

BIOS

Item Specification

BIOS chip AMI BIOS

Setup utility CMOS Setup Utility

Memory

Item Specification

Controller Integrated in the Intel processor

Number of DIMM slot 2

Maximum memory 2 GB (using two 2 GB modules)

Data rate 1333 MT/s

Supported capacities 1 or 2 GB

DIMM type 240-pin DDR3 SO-DIMM

Supported brands ADATA, Hynix, Kingston, Micron, Unifosa, Samsung

Population rule You can install memory modules in any combination as long as they match the above

specifications.

6 Packard Bell oneTwo M3600 AIO Computer Service Guide

Hard Disk Drive

Item Specification

Controller Integrated in the Intel NM10 Express Chipset

Form factor 2.5-inch 9.5 mm

Interface SATA 2.0

Supported capacities

160 GB • HGST HTS545016B9A300 (5400 rpm)

• WD WD1600BEVT-22A23T0 (5400 rpm)

250 GB • HGST HTS545025B9A300 (5400 rpm)

320 GB • HGST HTS545032B9A300 (5400 rpm)

• WD WD3200BEVT-22A23T0 (5400 rpm)

500 GB • HGST HTS545050B9A300 (5400 rpm)

Optical Disc Drive

Item Specification

Controller Integrated in the Intel NM10 Express Chipset

Type DVD-Super Multi double-layer or Blu-ray Disc combo drive option

Form factor Slim type, tray type or slot-in

Tray height (mm)) 12.7 mm

Interface SATA

Supported models

DVD-Super Multi double-layer drive

•HLDS GT31N

• PLDS DS-8A4SH

Card Reader

Item Specification

Controller Realtek RTS5159 Card Reader

Supported cards • MultiMediaCard (MMC)

• Secure Digital (SD)

• Memory Stick (MS)

• Memory Stick PRO (MS PRO) cards

Ethernet

Item Specification

Controller Realtek RTL8111DL Gigabit Ethernet controller

LAN protocol 10/100/1000 Mbps

LAN connector type RJ-45

Wireless LAN

Item Specification

Model Lite-On WN6602RH (802.11 b/g/n)

Form factor PCIe Mini Card

Packard Bell oneTwo M3600 AIO Computer Service Guide 7

Audio

Item Specification

Controller Realtek ALC269 High Definition Audio Codec with Embedded Class D Speaker Amplifier

Features • Two built-in 2W stereo speakers

• Audio jacks – Right panel: Microphone and headphone jacks – Rear panel: Line-out jack

Webcam

Item Specification

Resolution 2.0 MP

Supported models • Chicony CNF924621004591L

• Park Orchid C04PL036H

Display

Item Specification

Panel model LG LM185WH1

Screen size (diagonal) 18.5-inch

Type TFT LCD

Resolution 1366 × 768 (Wide XGA)

Aspect ratio 16:9

Display colors 16.7M (6bit+A-FRC)

Brightness (typical) 250 nits

Contrast ratio 1000:1

Viewing angle (H/V, typical) 170/160

Response time (typical) 5 ms

Backlight CCFL

Interface Single channel LVDS

Dimension (H × V) 430.4 × 254.6 mm

Inverter board • Darfon VZ.12164.501

• YNV-W21A 2PIN

AC Adapter

Item Specification

Model 65 W (Delta ADP-65JH DB A / Hipro HP-A0652R3B 1LF)

Specifications • 90V to 240V and 50Hz to 60Hz AC

• 19V DC Output

• 3 prong ICE-320-C13 or IEC-320-C5 AC connector

8 Packard Bell oneTwo M3600 AIO Computer Service Guide

Chapter 2

System Utilities

CMOS Setup Utility

CMOS Setup Utility is a hardware configuration program built into the system ROM. Since most systems are already properly configured and optimized, there is normally no need to run this utility.

You will need to run this utility under the following conditions:

• When changing the system configuration including:

• Setting the system time and date

• Configuring the system drives and peripherals

• Specifying the boot device sequence

• Configuring the power management modes

• Setting up system passwords or making other changes to the security setup

• When trying to resolve IRQ conflicts

• When a configuration error is detected by the system and you are prompted ("Run Setup" message) to make changes to the BIOS settings.

The Setup Utility loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM, which allows configuration data to be retained when power is turned off. The values take effect when the system is booted. POST uses these values to configure the hardware. If the values and the actual hardware do not agree, POST generates an error message. You must run this utility to change the hardware settings from the default or current configuration.

IMPORTANT If you repeatedly receive “Run Setup” messages, the RTC battery located on the mainboard

(BT1) may be defective. In this case, the system cannot retain configuration values in CMOS. Replace the RTC battery with a new one.

NOTE For ease of reading, CMOS Setup Utility will be simply referred to as “Setup” or “Setup Utility” in this

Service Guide.

Packard Bell oneTwo M3600 AIO Computer Service Guide 9

Accessing the Setup Utility

1. Turn on the computer.

If the computer is already turned on, save your data and close all open applications, then restart the computer.

2. During POST, press Delete.

If you fail to press Delete before POST is completed, you will need to restart the computer.

Use the Up/Down/Left/Right arrow keys to move between the menu options, then press Enter to execute that option.

Some options lead to pop-up dialog boxes that prompt you to verify that you wish to execute that option. Other options lead to dialog boxes that prompt you for information.

Some options (marked with a ) lead to submenus that enable you to change the values for the option. Use the Up/Down/Left/Right arrow keys to scroll through the items in the submenu

10 Packard Bell oneTwo M3600 AIO Computer Service Guide

Navigating through the Setup Utility

Use the keys listed in the legend bar on the bottom of the Setup screen to work your way through the various menu and submenu screens of the Setup Utility. The table below lists these legend keys and their respective functions.

Key Function

Up/Down/Left/ Right arrow keys

Enter • To open the page for the currently selected menu/submenu

PgUp and PgDn Move the cursor to the previous and next page of a multipage menu.

Home Move the cursor to the first page of a multipage menu.

End Move the cursor to the last page of a multipage menu.

+ and - To select a value for the currently selected field (only if it is user-configurable). Press these

Esc If you press this key:

F1 To bring up the General Help window. The General Help window describes other Setup

F9 Press to load default system values.

F10 Press to save changes and close the Setup Utility.

Move the cursor to the menu/field you want.The currently selected field will be highlighted.

• To apply a field value.

keys repeatedly to display all possible entries. A parameter that is enclosed in square brackets [ ] is user-configurable. Grayed-out parameters are not user-configurable for one of the following reasons:

• The field value is auto-configured or auto-detected.·

• The field value is informational only.

• The field is password-protected.

• On one of the primary menu screens, the Exit menu displays.

• On a submenu screen, the previous screen displays.

• When you are making selections from a pop-up menu, closes the pop-up without making a selection.

navigation keys that are not displayed on the legend bar.

Setup Utility Menus

The Setup Utility has twelve menus for configuring the various system functions. These include:

• Product Information

• Standard CMOS Features

• Advanced BIOS Features

• Advanced Chipset Features

• Integrated Peripherals

• Power Management Setup

NOTES • The screenshots used in this section are for illustration only. The values displayed may not be

the same as those in your computer.

• In the descriptive tables following each of the menu screen illustrations, settings in boldface are the default and suggested settings.

Packard Bell oneTwo M3600 AIO Computer Service Guide 11

• PC Health Status

• Frequency/Voltage Control

• BIOS Security Features

• Load Default Settings

• Save & Exit Setup

• Exit Without Saving

Product Information

Field Description

Processor Type Type of processor installed on the system

Processor Speed Speed of the processor installed on the system

System Memory Size of system memory detected during boot-up

Product Name Official model name of the computer.

System Serial Number System serial number.

System BIOS Version Current system BIOS version

BIOS Release Date Date when the CMOS setup utility was released.

Asset Tag Number System asset tag number

12 Packard Bell oneTwo M3600 AIO Computer Service Guide

Standard CMOS Features

Field Description Value

System Date Sets the system date. MM/DD/YYYY 

(month/day/year)

System Time Sets the system time. HH:MM:SS

(hour:minute:second)

AHCI Port 1–2 Your computer supports two SATA channels, each channel allows one SATA device to be

installed. Press Enter to display the individual configuration screen of installed SATA drive(s).

Halt On Determines whether the system will stop for an error during the

POST. Options include:

• All Errors - Any error detected will pause the system.

• No Errors - BIOS will ignore any errors detected during POST

• All, but Keyboard - If a keyboard error is detected, BIOS will

pause the system.

All Errors No Errors

All, But Keyboard

Packard Bell oneTwo M3600 AIO Computer Service Guide 13

Advanced BIOS Features

Field Description Value

Quick Boot When enabled, the system starts up more quickly be elimination some of

the POST routines.

Quiet Boot When enabled, BIOS will show a full screen logo when booting; if

disabled, BIOS will show the diagnostic POST screen when booting.

1st/2nd/3rd/4th Boot Device

Hard Disk Drive Priority

Optical Disk Drive Priority

Removable Device Priority

Network Device Priority

Bootup Num-Lock If you set this item to On, the keyboard Num Lock key will be active when

Displays the device assigned to the specified boot sequence. The Setup Utility attempts to boot the operating system in this order. By default, the computer searches for boot devices in the following order:

• Hard disk

• Optical drive (CD/DVD)

• Removable device

• Network boot (LAN)

Press Enter to specify the boot device priority sequence for the installed hard drive(s).

Press Enter to specify the boot device priority sequence for the installed optical drive.

Press Enter to specify the boot device priority sequence for removable drives.

Press Enter to specify the boot device priority sequence foe available network drives.

the computer boots up.

Enabled

Disabled

Enabled

Disabled

Off

14 Packard Bell oneTwo M3600 AIO Computer Service Guide

Advanced Chipset Features

Field Description Val ue

Intel XD Bit Select whether to enable the Intel Execute Disable Bit Technology.

XD Bit is a hardware-based security feature that can reduce exposure to viruses and malicious-code attacks and prevent harmful software from executing and propagating on the computer or network.

Memory Hole Remapping

Video Memory Size

DVMT Mode Select the Intel Dynamic Video Memory Technology mode. Fixed

DVMT/Fixed Memory Size

When enabled, some or all of the memory between the 2 GB and 4

GB limits to addresses above 4 GB. This is a workaround for the PCI hole or PCI memory hole which is a limitation of 32-bit hardware and 32-bit operating systems that causes a computer to appear to have less memory available than is physically installed.

Note: This feature is useful for systems running on 64-bit OS and those 32-bit systems that support the Physical Address Extension method.

Displays the size of video memory detected during boot-up. 1 MB

Select to specify the maximum memory size that can be allocated as graphics memory using the Intel Dynamic Video Memory Technology.

Enabled

Disabled

Enabled

Disabled

8 MB

DVMT

128 MB

256 MB

Maximum

Packard Bell oneTwo M3600 AIO Computer Service Guide 15

Integrated Peripherals

Field Description Value

Onboard SATA Controller

Onboard SATA Mode

Onboard USB Controller

Legacy USB Support

USB Storage Emulation

Onboard Audio Controller

Onboard LAN Controller

Onboard LAN Option ROM

Enables or disables the onboard SATA controller. Enabled

Set the operating mode for the onboard SATA controller. AHCI

Enables or disables the onboard USB controller. Enabled

Enables or disables support for a USB mouse and USB keyboard. When enabled, any attached USB mouse or USB keyboard can control the system even when there is no USB driver loaded onto the system.

If set to Auto, a USB devices with a capacity of equal or less than 2 GB will be emulated as a bootable floppy disk.

Enables or disables the onboard audio controller. Enabled

Enables or disables the onboard LAN controller. Enabled

Enables or disables the onboard LAN option ROM function. Enabled

Disabled

Native IDE

Disabled

Enabled

Disabled

Auto

Floppy Hard Disk

Disabled

16 Packard Bell oneTwo M3600 AIO Computer Service Guide

Power Management Setup

Field Description Value

ACPI Suspend Mode

Power On by RTC Alarm

Power On by Onboard LAN

Wake Up by PS/2 KB/Mouse

Wake Up by USB KB/Mouse

Restore On AC Power Loss

Use this item to define how your system suspends. Default value is S3 (STR), the suspend mode is suspend to RAM, i.e., the system shuts down with the exception of a refresh current to the system memory.

Enables or disables the system to wake up from a power-saving mode when an RTC alarm occurs.

Enables or disables the system to wake up from a power-saving mode when the onboard LAN controller received a network message.

Enables or disables the system to wake up from a power-saving mode when a PS/2 keyboard or mouse is used.

Enables or disables the system to wake up from a power-saving mode when a USB keyboard or mouse is used.

Select the power state when an AC power loss occurs.

• Off - The computer remains off until the power button is pressed.

• Last State - The computer reverts to the last power state before the

power loss occurred.

• On - The computer switches back on after the AC power loss.

S3 (STR)

S1 (POS)

Enabled

Disabled

Enabled

Disabled

Enabled

Disabled

Enabled

Disabled

Power Off Power On

Last State

Packard Bell oneTwo M3600 AIO Computer Service Guide 17

PC Health Status

Field Description Value

CPU Temperature System Temperature CPU Fan Speed System Fan Speed CPU Core +3.30V +5.00V 5VSB VBAT

Smart Fan When enabled, fan speed will speed up or slow down depending on

These items lets you monitor the parameters for critical voltages, temperatures and fan speeds.

the system temperature.

Enabled

Disabled

18 Packard Bell oneTwo M3600 AIO Computer Service Guide

Frequency/Voltage Control

Field Description Value

Spread Spectrum When the mainboard's clock generator pulses, the extreme values of

the pulses creates EMI (electromagnetic interference). Set this field to Enabled to reduce this EMI level. This reduces interference problems with other electronics in the area.

Note: Remember to disable the Spread Spectrum feature if you are overclocking. A slight jitter can introduce a temporary boost in clock speed causing the overclocked processor to lock up.

Processor Multiplier This field is only visible if an engineering processor installed. It is only accessible

when the EIST function is disabled.

Enabled

Disabled

Packard Bell oneTwo M3600 AIO Computer Service Guide 19

BIOS Security Features

Field Description Value

Supervisor Password Displays the supervisor password status. When set to Installed, this

password will allow the user to access and change all settings in the Setup Utility.

User Password Displays the user password status. Only the following menus will be

accessible when this password is set as Installed:

• System Date and System Time

• Exit Without Saving

Change Supervisor Password

Change User Password

Press Enter to change the supervisor password.

Press Enter to change the user password.

Installed Not Installed

Note the following before you define a system password:

• The maximum length of password contains 8 alphanumeric characters. The following keys are valid:

– A-Z, a-z (case-insensitive) – 0-9 – ` - + [ ] \ ; ' , . /, – Special keypad characters: 0-9 / * - +

• When you are prompted to enter a password, you have three tries before the system halts. Do not forget your password. If you forget your password, you may have to return your computer to your dealer to reset it.

20 Packard Bell oneTwo M3600 AIO Computer Service Guide

To set a system password:

NOTE You need to set a supervisor password first before setting the user password.

1. Select Change Supervisor Password or Change User Password, then press Enter.

The password box appears.

2. Type a password then press Enter.

IMPORTANT Be very careful when typing your password because the characters do not appear on the

screen. Only shaded blocks representing each typed character are visible.

3. Retype the password to verify the first entry, then press Enter.

You will be prompted to save the new password.

4. Press Enter.

5. Press F10 to save the password and close the Setup Utility.

To change a system password:

1. Select Change Supervisor Password or Change User Password, then press Enter.

The password box appears.

2. Type the original password, then press Enter.

3. Type a new password, then press Enter.

4. Retype the new password to verify the first entry, then press Enter.

You will be prompted to save the new password.

5. Press Enter.

6. Press F10 to save the password and close the Setup Utility.

To remove a system password:

NOTE When the supervisor password is removed, the user password will also be remove.

1. Select Change Supervisor Password or Change User Password, then press Enter.

The password box appears.

2. Type the original password, then press Enter.

3. Press Enter twice without entering anything in the new and confirm password fields.

You will be prompted to confirm the password removal.

4. Press Enter.

5. Press F10 to save the changes you made and close the Setup Utility.

Packard Bell oneTwo M3600 AIO Computer Service Guide 21

Load Default Settings

Execute this menu to load the factory-default settings for all Setup parameters. Keyboard shortcut: F9

Perform the steps below to load the system default settings:

1. Select Load Default Settings, then press Enter.

You will be prompted to load the system defaults.

2. Select OK, then press Enter.

3. Press F10 to save the changes you made and close the Setup Utility.

22 Packard Bell oneTwo M3600 AIO Computer Service Guide

Save & Exit Setup

Execute this menu to save the changes made and closes the Setup Utility. Keyboard shortcut: F10

Exit Without Saving

Execute this menu to closes the Setup Utility without making any changes.

Packard Bell oneTwo M3600 AIO Computer Service Guide 23

24 Packard Bell oneTwo M3600 AIO Computer Service Guide

Chapter 3

System Disassembly

This chapter provides step-by-step instructions on how to disassemble the computer for maintenance and troubleshooting purposes.

Disassembly Tools

In performing the disassembly process, you will need the following tools:

• Wrist-grounding strap and conductive mat for preventing electrostatic discharge

• Philips screwdriver

• Flat screwdriver

NOTES • To reinstall the system components and assemble the unit, perform the disassembly procedures in

reverse.

• The screws for the different components vary in size. During the disassembly process, group the screws with their corresponding components to avoid mismatches when putting back the components.

Pre-disassembly Procedure

Before proceeding with the disassembly procedure, perform the steps listed below:

1. Make sure that the optical disc drive and the card reader slot are empty.

2. Turn off the power to the computer and all peripherals.

3. Unplug the power cord from the computer.

4. Unplug the network cable and all connected peripheral devices from the computer.

5. Place the computer on a flat, steady surface with the rear cover facing upward.

Packard Bell oneTwo M3600 AIO Computer Service Guide 25

Disassembly Procedures

Removing the Computer Stand

1. Perform the “Pre-disassembly Procedure” on page 25.

2. Remove the plastic shell covering the computer stand screws.

3. Remove the screws securing the computer stand.

Quantity Color To rque Part Number

3 Chrome 4.0 +/- 0.3 kgf-cm 86.00J97.668

26 Packard Bell oneTwo M3600 AIO Computer Service Guide

4. Remove the computer stand.

Removing the Side Bars

1. Perform the “Pre-disassembly Procedure” on page 25.

2. Remove the screws securing the side bars.

Quantity Color To rque Part Number

2 Black 4.0 +/- 0.3 kgf-cm 86.ZA324.8R0

Packard Bell oneTwo M3600 AIO Computer Service Guide 27

3. Slide the side bars downward to disengage the bars’ inner tabs from the chassis, then detach the bars.

Removing the Front Bezel

1. Perform the “Pre-disassembly Procedure” on page 25.

2. Remove the side bars by following the procedure described on the previous section.

3. Use a flat screwdriver to pry off the front bezel from the rear cover.

4. Detach the front bezel from the rear cover and turn it over to access the webcam cable.

28 Packard Bell oneTwo M3600 AIO Computer Service Guide

Removing the Webcam Module

1. Remove the front bezel by following the procedure described on the previous section.

2. Disconnect the webcam cable from the webcam module.

3. Push the tabs securing the webcam module.

4. Remove the webcam module from the front bezel.

Packard Bell oneTwo M3600 AIO Computer Service Guide 29

Removing the LCD Assembly

1. Remove the front bezel by following the procedure described on the page 28, then disconnect the disconnect the webcam cable from the webcam module.

2. Remove the screws securing the LCD assembly to the rear cover.

Quantity Color To rque Part Number

6 Black 4.0 +/- 0.3 kgf.cm 86.ZA324.8R0

3. Detach the LCD assembly from the rear cover and turn it over to access the LCD panel cables.

4. Disconnect the LCD and inverter cables from the mainboard.

30 Packard Bell oneTwo M3600 AIO Computer Service Guide

Removing the LCD LVDS Cable

1. Remove the LCD assembly by following the procedure described on the previous section.

2. Disconnect the LCD cable from the LCD board.

Removing the LCD Panel Bracket and Inverter Board

1. Remove the LCD assembly by following the procedure described on the page 30.

2. Remove the screws securing the LCD panel and inverter board brackets.

Quantity Color To rque Part Number

4 Chrome 4.0 +/- 0.3 kgf.cm 86.00K96.644

3. Detach the LCD panel bracket from the LCD panel, then turn over the inverter board bracket to access the inverter board cables.

Packard Bell oneTwo M3600 AIO Computer Service Guide 31

4. Disconnect the inverter board cables from the inverter board.

5. Remove the screws securing the inverter board.

Quantity Color To rque Part Number

2 Chrome 4.5 +/- 0.3 kgf.cm 86.7A554.6R0

6. Remove the inverter board cage from its bracket.

32 Packard Bell oneTwo M3600 AIO Computer Service Guide

Removing the Optical Disc Drive

1. Remove the LCD assembly by following the procedure described on the page 30.

2. Disconnect the ODD power and data cables from the mainboard, then the ODD SATA cable from the

ODD.

3. Remove the screw securing the ODD bracket to the chassis.

Quantity Color To rque Part Number

1 Chrome 4.0 +/- 0.3 kgf.cm 86.00K96.644

Packard Bell oneTwo M3600 AIO Computer Service Guide 33

4. Slide the ODD out of the rear cover.

5. Remove the screw securing the ODD bracket.

Quantity Color To rque Part Number

2 Chrome 2.0 +/- 0.2 kgf.cm 86.00K77.223

6. Detach the ODD bezel from the module.

34 Packard Bell oneTwo M3600 AIO Computer Service Guide

Removing the Hard Disk Drive

1. Remove the LCD assembly by following the procedure described on the page 30.

2. Remove the screw securing the HDD cage to the chassis.

Quantity Color To rque Part Number

1 Chrome 4.5 +/- 0.3 kgf.cm 86.00K96.644

3. Slide the HDD assembly towards the ODD area to disengage the cage’s tabs from the chassis, then remove the HDD assembly.

Packard Bell oneTwo M3600 AIO Computer Service Guide 35

4. Remove the screws securing the hard drive to its cage.

Quantity Color To rque Part Number

4 Chrome 4.5 +/- 0.3 kgf.cm 86.00K96.644

5. Slide the hard drive out of its cage.

Removing the System Fan

1. Remove the LCD assembly by following the procedure described on the page 30.

2. Disconnect the system fan cable from the mainboard.

36 Packard Bell oneTwo M3600 AIO Computer Service Guide

3. Remove the screw securing the system fan.

Quantity Color To rque Part Number

2 Chrome 2.0 +/- 0.2 kgf.cm 86.7A122.4R0

4. Remove the system fan from the chassis.

Packard Bell oneTwo M3600 AIO Computer Service Guide 37

Removing the Heat Sink

1. Remove the LCD assembly by following the procedure described on the page 30.

2. Remove the system fan by following the procedure described on the previous section.

3. Loosen the screws securing the heat sink.

Quantity Color Torque

4 Chrome 4.5 +/- 0.3 kgf.cm

4. Remove the heat sink.

38 Packard Bell oneTwo M3600 AIO Computer Service Guide

Removing the Memory Modules

1. Remove the LCD assembly by following the procedure described on the page 30.

2. Open the holding clips securing the memory modules (a), then remove the memory modules from the DIMM slots (b).

Removing the Webcam Cable

1. Remove the LCD assembly by following the procedure described on the page 30.

2. Disconnect the webcam cable from the mainboard.

Packard Bell oneTwo M3600 AIO Computer Service Guide 39

Removing the Power Button/LED Assembly

1. Remove the LCD assembly by following the procedure described on the page 30.

2. Disconnect the power button/LED cable from the mainboard.

3. Remove the power button/LED assembly from the front bezel.

40 Packard Bell oneTwo M3600 AIO Computer Service Guide

Removing the Speakers

1. Remove the LCD assembly by following the procedure described on the page 30.

2. Disconnect the speaker cable from the mainboard.

3. Remove the speakers from the rear cover.

Packard Bell oneTwo M3600 AIO Computer Service Guide 41

Removing the Mainboard

1. Remove the LCD assembly by following the procedure described on the page 30.

2. Remove the ODD by following the procedure described on the page 33.

3. Remove the HDD by following the procedure described on page 35.

4. Remove the system fan by following the procedure described on page 36.

5. Remove the heat sink by following the procedure described on page 38.

6. Remove the memory modules by following the procedure described on page 39.

7. Remove the webcam cable by following the procedure described on page 39.

8. Remove the power button/LED assembly by following the procedure described on page 40.

9. Remove the speakers by following the procedure described on page 41.

10. Remove the screws securing the mainboard.

Quantity Color To rque Part Number

5 Chrome 4.5 +/- 0.3 kgf.cm 86.7A554.6R0

11. Remove the mainboard.

• A circuit board that is >10 cm2 has been highlighted with a yellow rectangle as shown in the above image. Follow local regulations for disposing this type of circuit board.

• The RTC battery has been highlighted with a yellow circle in the above image. Detach the RTC battery and follow local regulations for disposing it.

42 Packard Bell oneTwo M3600 AIO Computer Service Guide

Chapter 4

Troubleshooting

This chapter lists the POST error indicators and general troubleshooting instructions. Procedures for BIOS recovery and clearing CMOS data are also provided.

Hardware Diagnostic Procedure

1. Obtain as much detail as possible about the symptoms of the system failure.

2. Verify the symptoms by attempting to recreate the failure by running the diagnostic tests or repeating the

same operation.

3. Refer to “Power System Check” procedure on the next section and the “BIOS Recovery” section on page 57 to determine which corrective action to take.

System Check Procedures

IMPORTANT The diagnostic tests described in this chapter are only intended to test Acer products.

Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses.

Power System Check

If the system can be powered on, skip this section. Proceed to the “System Internal Inspection” procedure on the next page.

If the system will not power on, do the following:

• Check if the power cable is properly connected to the AC power jack and a functional AC power source.

• Check if the voltage selector switch is set to the correct voltage setting.

System External Inspection

1. Inspect the power and LED indicators on the front panel. Go to “Front View” section on page 3 for the location and description of the LED behaviour.

2. Make sure that the ventilation slots on the rear panel are not blocked.

3. Make sure that there is no point of contact in the system that can cause a power short.

If the cause of the failure is still can not be determined, perform the “System Internal Inspection” procedure described on the next page.

Packard Bell oneTwo M3600 AIO Computer Service Guide 43

System Internal Inspection

1. Turn off the power to the computer and all peripherals.

2. Unplug the power cord from the computer.

3. Unplug the network cable and all connected peripheral devices from the computer.

4. Place the computer on a flat, steady surface.

5. Remove the TV stand and the rear cover.

6. Verify that the processor, memory module(s), and expansion board(s) are properly seated.

7. Verify that all power and data cables are firmly and properly attached to the installed drives.

8. Verify that all cable connections inside the system are firmly and properly attached to their appropriate

mainboard connectors.

9. Verify that all components are Acer-qualified and supported.

10. Reinstall the rear cover and the TV stand.

11. Power on the system.

If the cause of the failure is still can not be determined, review the POST messages and BIOS checkpoints during the system startup.

Checkpoints

A checkpoint is either a byte or word value output to I/O port 80h. The BIOS outputs checkpoints during bootblock and Power-On Self Test (POST) to indicate the task the system is currently executing. Checkpoints are very useful in aiding software developers or technicians in debugging problems that occur during the pre-boot process.

Viewing BIOS Checkpoints

Viewing all checkpoints generated by the BIOS requires a checkpoint card, also referred to as a POST card or POST diagnostic card. These are ISA or PCI add-in cards that show the value of I/O port 80h on a LED display. Checkpoints may appear on the bottom right corner of the screen during POST. This display method is limited, since it only displays checkpoints that occur after the video card has been activated.

NOTE Please note that checkpoints may differ between different platforms based on system

configuration. Checkpoints may change due to vendor requirements, system chipset or option ROMs from add-in PCI devices.

Boot Block Initialization Code Checkpoints

The boot block initialization code sets up the chipset, memory, and other components before system memory is available. The following table describes the type of checkpoints that may occur during the boot block initialization portion of the BIOS.

Checkpoint Description

Before D1 Early chipset initialization is done. Early super I/O initialization is done including RTC and

keyboard controller. NMI is disabled.

D1 Perform keyboard controller BAT test. Check if waking up from power management

suspend state. Save power-on CPUID value in scratch CMOS.

D0 Go to flat mode with 4GB limit and GA20 enabled. Verify the bootblock checksum.

D2 Disable CACHE before memory detection. Execute full memory sizing module. Verify that

flat mode is enabled.

D3 If memory sizing module not executed, start memory refresh and do memory sizing in

bootblock code. Do additional chipset initialization. Re-enable CACHE. Verify that flat mode is enabled.

44 Packard Bell oneTwo M3600 AIO Computer Service Guide

Checkpoint Description

D4 Test base 512 KB memory. Adjust policies and cache first 8 MB. Set stack.

D5 Bootblock code is copied from ROM to lower system memory and control is given to it.

BIOS now executes out of RAM.

D6 Both key sequence and OEM specific method is checked to determine if BIOS recovery is

forced. Main BIOS checksum is tested. If BIOS recovery is necessary, control flows to checkpoint E0. See the information.

D7 Restore CPUID value back into register. The Bootblock Runtime interface module is

moved to system memory and control is given to it. Determine whether to execute serial flash.

D8 The Runtime module is uncompressed into memory. CPUID information is stored in

memory.

D9 Store the Uncompressed pointer for future use in PMM. Copying Main BIOS into memory.

Leaves all RAM below 1 closing SMRAM.

DA Restore CPUID value back into register. Give control to BIOS POST

(ExecutePOSTKernel). See the “POST Code Checkpoints” section for more information.

“Boot Block Recovery Code Checkpoints” section for more

MB Read-Write including E000 and F000 shadow areas but

Boot Block Recovery Code Checkpoints

The boot block recovery code gets control when the BIOS determines that a BIOS recovery is required because the user has forced the update or the BIOS checksum is corrupt. Refer to “BIOS Recovery” section on page 57 for more information. The following table describes the type of checkpoints that may occur during the boot block recovery portion of the BIOS.

Checkpoint Description

E0 Initialize the floppy controller in the super I/O. Some interrupt vectors are initialized. DMA

controller is initialized. 8259 interrupt controller is initialized. L1 cache is enabled.

E9 Set up floppy controller and data. Attempt to read from floppy.

EA Enable ATAPI hardware. Attempt to read from ARMD and ATAPI CDROM.

EB Disable ATAPI hardware. Jump back to checkpoint E9.

EF Read error occurred on media. Jump back to checkpoint EB.

E9 or EA Determine information about root directory of recovery media.

F0 Search for pre-defined recovery file name in root directory.

F1 Recovery file not found.

F2 Start reading FAT table and analyze FAT to find the clusters occupied by the recovery file.

F3 Start reading the recovery file cluster by cluster.

F5 Disable L1 cache.

FA Check the validity of the recovery file configuration to the current configuration of the flash

part.

FB Make flash write enabled through chipset and OEM specific method. Detect proper flash

part. Verify that the found flash part size equals the recovery file size.

F4 The recovery file size does not equal the found flash part size.

FC Erase the flash part.

FD Program the flash part.

FF The flash has been updated successfully. Make flash write disabled. Disable ATAPI

hardware. Restore CPUID value back into register. Give control to F000 ROM at F000:FFF0h.

Packard Bell oneTwo M3600 AIO Computer Service Guide 45

POST Code Checkpoints

The POST code checkpoints are the largest set of checkpoints during the BIOS preboot process. The following table describes the type of checkpoints that may occur

Checkpoint Description

03 Disable NMI, Parity, video for EGA, and DMA controllers. Initialize BIOS, POST, Runtime

data area. Also initialize BIOS modules on POST entry and as mentioned in the Kernel Variable "wCMOSFlags."

04 Check CMOS diagnostic byte to determine if battery power is OK and CMOS checksum is

OK. Verify CMOS checksum manually by reading storage area. If the CMOS checksum is bad, update CMOS with power-on default values and clear

passwords. Initialize status register A. Initializes data variables that are based on CMOS setup questions. Initializes both the 8259 compatible PICs in the system

05 Initializes the interrupt controlling hardware (generally PIC) and interrupt vector table.

06 Do R/W test to CH-2 count reg. Initialize CH-0 as system timer.Install the POSTINT1Ch

handler. Enable IRQ-0 in PIC for system timer interrupt. Traps INT1Ch vector to "POSTINT1ChHandlerBlock."

08 Initializes the CPU. The BAT test is being done on KBC. Program the keyboard controller

command byte is being done after Auto detection of

0A Initializes the 8042 compatible Key Board Controller.

0B Detects the presence of PS/2 mouse.

0C Detects the presence of Keyboard in KBC port.

0E Testing and initialization of different Input Devices. Also, update the Kernel Variables.

Traps the INT09h vector, so that the POST INT09h handler gets control for IRQ1. Uncompress all available language, BIOS logo, and Silent logo

13 Early POST initialization of chipset registers.

24 Uncompress and initialize any platform specific BIOS modules. GPNV is initialized at this

checkpoint.

30 Initialize System Management Interrupt.

2A Initializes different devices through DIM.

See DIM Code Checkpoints section for more information.

2C Initializes different devices. Detects and initializes the video adapter installed in the

system that have optional ROMs.

2E Initializes all the output devices.

31 Allocate memory for ADM module and uncompress it. Give control to ADM module for

initialization. Initialize language and font modules for ADM.

33 Initializes the silent boot module. Set the window for displaying text information.

37 Displaying sign-on message, CPU information, setup key message, and any OEM

specific information.

38 Initializes different devices through DIM. See DIM Code Checkpoints section for more

information. USB controllers are initialized at this point.

39 Initializes DMAC-1 & DMAC-2.

3A Initialize RTC date/time.

3B Test for total memory installed in the system. Also, Check for DEL or ESC keys to limit

memory test. Display total memory in the system.

during the POST portion of the BIOS.

GPNV area. Initialized CMOS

KB/MS using AMI KB-5.

modules.

Activate ADM module.

46 Packard Bell oneTwo M3600 AIO Computer Service Guide

Checkpoint Description

3C Mid POST initialization of chipset registers.

40 Detect different devices (Parallel ports, serial ports, and coprocessor in CPU, ... etc.)

successfully installed in the system and update the BDA, EBDA…etc.

50 Programming the memory hole or any kind of implementation that needs an adjustment in

system RAM size if needed.

52 Updates CMOS memory size from memory found in memory test. Allocates memory for

Extended BIOS Data Area from base memory. Programming the memory hole or any kind of implementation that needs an adjustment in system RAM size if needed.

60 Initializes Num-Lock status and programs the KBD typematic rate.

75 Initialize Int-13 and prepare for IPL detection.

78 Initializes IPL devices controlled by BIOS and option ROMs.

7A Initializes remaining option ROMs.

7C Generate and write contents of ESCD in NVRam.

84 Log errors encountered during POST.

85 Display errors to the user and gets the user response for error.

87 Execute BIOS setup if needed / requested. Check boot password if installed.

8C Late POST initialization of chipset registers.

8E Program the peripheral parameters. Enable/Disable NMI as selected.

90 Late POST initialization of system management interrupt.

A0 Check boot password if installed.

A1 Clean-up work needed before booting to OS.

A2 Takes care of runtime image preparation for different BIOS modules. Fill the free area in

F000h segment with 0FFh. Initializes the Microsoft IRQ runtime language module. Disables the system configuration display if needed.

A4 Initialize runtime language module. Display boot option popup menu.

A7 Displays the system configuration screen if enabled. Initialize the CPU’s before boot,

which includes the programming of the MTRR’s.

A8 Prepare CPU for OS boot including final MTRR values.

A9 Wait for user input at config display if needed.

AA Uninstall POST INT1Ch vector and INT09h vector. Deinitializes the ADM module.

AB Prepare BBS for Int 19 boot.

AC End of POST initialization of chipset registers.

B1 Save system context for ACPI.

00 Passes control to OS Loader (typically INT19h).

Routing Table. Prepares the

Packard Bell oneTwo M3600 AIO Computer Service Guide 47

DIM Code Checkpoints

The Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize different system busses. The following table describes the main

Checkpoint Description

2A Initialize different buses and perform the following functions: Reset, Detect, and Disable

(function 0); Static Device Initialization (function 1); Boot Output Device Initialization (function 2). Function 0 disables all device nodes, PCI devices, and PnP ISA cards. It also assigns PCI bus numbers. Function 1 initializes all static devices that include manual configured onboard peripherals, memory and I/O decode windows in PCI-PCI bridges, and noncompliant PCI devices. Static resources are also reserved. Function 2 searches for and initializes any PnP, PCI, or AGP video devices.

38 Initialize different buses and perform the following functions: Boot Input Device

Initialization (function 3); IPL Device Initialization (function 4); General Device Initialization (function 5). Function 3 searches for and configures PCI input devices and detects if system has standard keyboard controller. Function 4 searches for and configures all PnP and PCI boot devices. Function 5 configures all onboard peripherals that are set to an automatic configuration and configures all remaining PnP and PCI devices.

checkpoints where the DIM module is accessed.

POST Error Indicators

When a system error is detected during POST (Power On Self Text), the Setup utility will switch to diagnostic mode and display a POST error message.

POST error messages tell users what failure the system has detected. Some error messages could be related to a hardware device. Others may indicate a problem with a device configuration. In some cases an error message may include recommendations for troubleshooting or require that you press the Enter key to display recommendations. Follow the instructions on the screen. It is recommended that you correct the error before proceeding, even if the computer appears to boot successfully.

IMPORTANT If your system fails after you make changes in the Setup menus, reboot the computer, enter

Setup again and load Setup defaults to correct the error.

Memory

Message Description

Gate20 Error The BIOS is unable to properly control the mainboard’s Gate A20 function, which

controls access of memory over 1 MB. This may indicate a problem with the mainboard.

Multi-Bit ECC Error This message will only occur on systems using ECC enabled memory modules.

ECC memory has the ability to correct single-bit errors that may occur from faulty memory modules.

A multiple bit corruption of memory has occurred, and the ECC memory algorithm cannot correct it. This may indicate a defective memory module.

Parity Error Fatal Memory Parity Error. System halts after displaying this message.

RAM R/W test failed This message is displayed by the AMIBIOS8 when the RAM read/write test fails.

CMOS Memory Size Wrong

48 Packard Bell oneTwo M3600 AIO Computer Service Guide

The base memory (memory below 1MB) size that is reported in the CMOS (offset 15h) mismatches with the actual size detected. This condition may occur when the hole is set at 512K base memory or when CMOS is corrupted.

Boot

Message Description

Boot Failure... This is a generic message indicating the BIOS could not boot from a particular

device. This message is usually followed by other information concerning the device.

Invalid Boot Diskette A diskette was found in the drive, but it is not configured as a bootable diskette.

Drive Not Ready The BIOS was unable to access the drive because it indicated it was not ready for

data transfer. This is often reported by drives when no media is present.

A: Drive Error The BIOS attempted to configure the A: drive during POST, but was unable to

properly configure the device. This may be due to a bad cable or faulty diskette drive.

B: Drive Error The BIOS attempted to configure the B: drive during POST, but was unable to

properly configure the device. This may be due to a bad cable or faulty diskette drive.

Insert BOOT diskette in A:

Reboot and select proper boot device or Insert boot media in selected boot device

NO ROM BASIC This message occurs on some systems when no bootable device can be detected.

The BIOS attempted to boot from the A: drive, but could not find a proper boot diskette.

Reboot and Select proper Boot device or Insert Boot Media in selected Boot device BIOS could not find a bootable device in the system and/or removable media drive

does not contain media.

BIOS could not find a bootable device in the system and/or removable media drive does not contain media.

Storage Device

Message Description

Primary Master Hard Disk Error

Primary Slave Hard Disk Error

Secondary Master Hard Disk Error

Secondary Slave Hard Disk Error

3rd Master Hard Disk Error

3rd Slave Hard Disk Error

4th Master Hard Disk Error

4th Slave Hard Disk Error

The IDE/ATAPI device configured as Primary Master could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

The IDE/ATAPI device configured as Primary Slave could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

The IDE/ATAPI device configured as Secondary Master could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

The IDE/ATAPI device configured as Secondary Slave could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

The IDE/ATAPI device configured as Master in the 3rd IDE controller could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

The IDE/ATAPI device configured as Slave in the 3rd IDE controller could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

The IDE/ATAPI device configured as Master in the 4th IDE controller could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

The IDE/ATAPI device configured as Slave in the 4th IDE controller could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

Packard Bell oneTwo M3600 AIO Computer Service Guide 49

Message Description

5th Master Hard Disk Error

5th Slave Hard Disk Error

6th Master Hard Disk Error

6th Slave Hard Disk Error

Primary Master Drive

- ATAPI Incompatible

Primary Slave Drive ATAPI Incompatible

Secondary Master Drive - ATAPI Incompatible

Secondary Slave Drive - ATAPI Incompatible

3rd Master Drive ATAPI Incompatible

3rd Slave Drive ATAPI Incompatible

4th Master Drive ATAPI Incompatible

4th Slave Drive ATAPI Incompatible

5th Master Drive ATAPI Incompatible

5th Slave Drive ATAPI Incompatible

6th Master Drive ATAPI Incompatible

6th Slave Drive ATAPI Incompatible

S.M.A.R.T. Capable but Command Failed

The IDE/ATAPI device configured as Master in the 5th IDE controller could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

The IDE/ATAPI device configured as Slave in the 5th IDE controller could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

The IDE/ATAPI device configured as Master in the 6th IDE controller could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

The IDE/ATAPI device configured as Slave in the 6th IDE controller could not be properly initialized by the BIOS. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

The IDE/ATAPI device configured as Primary Master failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

The IDE/ATAPI device configured as Primary Slave failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

The IDE/ATAPI device configured as Secondary Master failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

The IDE/ATAPI device configured as Secondary Slave failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

The IDE/ATAPI device configured as Master in the 3rd IDE controller failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

The IDE/ATAPI device configured as Slave in the 3rd IDE controller failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

The IDE/ATAPI device configured as Master in the 4th IDE controller failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

The IDE/ATAPI device configured as Slave in the 4th IDE controller failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

The IDE/ATAPI device configured as Master in the 5th IDE controller failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

The IDE/ATAPI device configured as Slave in the 5th IDE controller failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

The IDE/ATAPI device configured as Master in the 6th IDE controller failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

The IDE/ATAPI device configured as Slave in the 6th IDE controller failed an ATAPI compatibility test. This message is typically displayed when the BIOS is trying to detect and configure IDE/ATAPI devices in POST.

The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed.

This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard. S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

50 Packard Bell oneTwo M3600 AIO Computer Service Guide

Message Description

S.M.A.R.T. Command Failed

S.M.A.R.T. Status BAD, Backup and Replace

S.M.A.R.T. Capable and Status BAD

The BIOS tried to send a S.M.A.R.T. message to a hard disk, but the command transaction failed.

This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard. S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure.This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard. S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

A S.M.A.R.T. capable hard disk sends this message when it detects an imminent failure.

This message can be reported by an ATAPI device using the S.M.A.R.T. error reporting standard. S.M.A.R.T. failure messages may indicate the need to replace the hard disk.

Virus-related

Message Description

BootSector Write!! The BIOS has detected software attempting to write to a drive’s boot sector. This is

flagged as possible virus activity. This message will only be displayed if Virus Detection is enabled in AMIBIOS setup.

VIRUS: Continue  (Y/N)?

If the BIOS detects possible virus activity, it will prompt the user. This message will only be displayed if Virus Detection is enabled in AMIBIOS setup.

System Configuration

Message Description

DMA-1 Error Error initializing primary DMA controller. This is a fatal error, often indication a

problem with system hardware.

DMA-2 Error Error initializing secondary DMA controller. This is a fatal error, often indication a

problem with system hardware.

DMA Controller Error POST error while trying to initialize the DMA controller. This is a fatal error, often

indication a problem with system hardware.

Checking NVRAM... Update Failed

Microcode Error BIOS could not find or load the CPU Microcode Update to the CPU. This message

NVRAM Checksum Bad, NVRAM Cleared

Resource Conflict More than one system device is trying to use the same non-shareable resources

NVRAM Ignored The NVRAM data used to store Plug’n’Play (PnP) data was not used for system

NVRAM Bad The NVRAM data used to store Plug’n’Play (PnP) data was not used for system

Static Resource Conflict

PCI I/O conflict A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

BIOS could not write to the NVRAM block. This message appears when the FLASH part is write-protected or if there is no FLASH part (System uses a PROM or EPROM).

only applies to INTEL CPUs. The message is most likely to appear when a brand new CPU is installed in a mainboard with an outdated BIOS. In this case, the BIOS must be updated to include the Microcode Update for the new CPU.

There was an error in while validating the NVRAM data. This causes POST to clear the NVRAM data.

(Memory or I/O).

configuration in POST.

configuration in POST due to a data error.

Two or more Static Devices are trying to use the same resource space (usually Memory or I/O).

Packard Bell oneTwo M3600 AIO Computer Service Guide 51

Message Description

PCI ROM conflict A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

PCI IRQ conflict A PCI adapter generated an I/O resource conflict when configured by BIOS POST.

PCI IRQ routing table error

Timer Error Indicates an error while programming the count register of channel 2 of the 8254

Refresh timer test failed

Interrupt Controller-1 error

Interrupt Controller-2 error

BIOS POST (DIM code) found a PCI device in the system but was unable to figure out how to route an IRQ to the device. Usually this error is causing by an incomplete description of the PCI Interrupt Routing of the system.

timer. This may indicate a problem with system hardware.

BIOS POST found that the refresh timer hardware failed to pass the Refresh Retrace Test.

BIOS POST could not initialize the Master Interrupt Controller. This may indicate a problem with system hardware.

BIOS POST could not initialize the Slave Interrupt Controller. This may indicate a problem with system hardware.

CMOS

Message Displayed Description

CMOS Date/Time Not Set

CMOS Battery Low CMOS battery is low. This message usually indicates that the CMOS battery needs

CMOS Settings Wrong

CMOS Checksum Bad

The CMOS date and/or time are invalid. This error can be resolved by readjusting the system time in AMIBIOS Setup.

to be replaced. It could also appear when the user intentionally discharges the CMOS battery.

CMOS settings are invalid. This error can be resolved by using AMIBIOS Setup.

CMOS contents failed the Checksum check. Indicates that the CMOS data has been changed by a program other than the BIOS or that the CMOS is not retaining its data due to malfunction. This error can typically be resolved by using AMIBIOS Setup.

Miscellaneous

Message Displayed Description

KBC BAT Test failed Keyboard controller BAT test failed. This may indicate a problem with keyboard

controller initialization.

Keyboard Error Keyboard is not present or the hardware is not responding when the keyboard

controller is initialized.

PS/2 Keyboard not found

PS/2 Mouse not found

Keyboard/Interface Error

Unlock Keyboard PS/2 keyboard is locked. User needs to unlock the keyboard to continue the BIOS

System Halted The system has been halted. A reset or power cycle is required to reboot the

<INS> Pressed Indicates that <INS> key is pressed during the BIOS POST. The POST will load and

Password check failed

PS/2 keyboard support is enabled in the BIOS setup but the device is not detected.

PS/2 mouse support is enabled in the BIOS setup but the device is not detected.

Keyboard controller failure. This may indicate a problem with system hardware.

POST.

machine. This message appears after a fatal error has been detected.

use default CMOS settings.

The password entered does not match the password set in the setup. This condition may occur for both Supervisor and User password verification.

52 Packard Bell oneTwo M3600 AIO Computer Service Guide

Message Displayed Description

Unknown BIOS error. Error code = 004Ah

Unknown BIOS error. Error code = 004Bh

Floppy Controller Failure

This message is displayed when ADM module is not present in the AMIBIOS8 ROM.

This message is displayed when language module is not present in the AMIBIOS8 ROM.

Error in initializing legacy Floppy Controller.

Index of Symptom-to-FRU Error Messages

To use the information in this section to diagnose a problem:

1. Find the error symptom in the left column.

2. If directed to a check procedure, replace the FRU indicated in the check procedure.

If no check procedure is indicated, the first Action/FRU item listed in the right column is the most likely cause.

NOTE If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined

Problems” on page 65.

Processor/Processor Fan-related Symptoms

Symptom/Error Action/FRU

Processor fan does not run but power supply fan runs.

Processor test failed. • Processor

• Ensure the system is not in power saving mode.

• With the system powered on, measure the voltage of the processor fan connector. Its reading should be +12Vdc. If the reading shows normal, but the fan still does not work, then replace the heat sink fan.

• Mainboard

NOTE Normally, the processor fan should be operative, and the processor clock setting should be exactly

set to match its speed requirement before diagnosing any processor problems.

Mainboard and Memory-related Symptoms

Symptom/Error Action/FRU

Memory test failed. • Memory module

• Mainboard

Incorrect memory size shown or repeated during POST.

System works but fails to enter power saving mode when the Power Management Mode is set to Enabled.

Blinking cursor only; system does not work. • IDE drive connection/cables

• Insert the memory modules in the DIMM sockets properly, then reboot the system.

• Memory module

• Mainboard

• Enter CMOS Setup and load the default settings. In Windows systems, check settings in Power Management Property of the Control Panel.

• Reload software from Recovery CD.

• IDE disk drives

• See “Undetermined Problems”.

• Mainboard

Packard Bell oneTwo M3600 AIO Computer Service Guide 53

NOTE Ensure the memory modules are installed properly and the contact leads are clean before

diagnosing any system problems.

Hard Disk Drive-related Symptoms

Symptom/Error Action/FRU

Hard disk drive test failed. • Enter CMOS Setup and load the default settings.

• Hard disk drive cable

• Hard disk drive

• Mainboard

Hard disk drive cannot format completely. • Enter CMOS Setup and load the default settings.

• Hard disk drive cable

• Hard disk drive

• Mainboard

Hard disk drive has write error. • Enter CMOS Setup and load the default settings.

• Hard disk drive

Hard disk drive LED fails to light, but system operates normally.

NOTE Make sure the hard disk drive is configured correctly in CMOS Setup and that cable/jumper are set

correctly before diagnosing any hard disk drive problems. (If only one drive is installed, please make sure the drive is connected to master connector or the drive is set to master.)

• With the system power on, measure the voltage of the HDD LED connector.

• HDD LED cable

Optical Disc Drive-related Symptoms

Symptom/Error Action/FRU

CD/DVD-ROM drive LED doesn't come on but works normally.

CD/DVD-ROM drive LED flashes for more than 30 seconds before LED shutting off.

Software asks to reinstall disc. Software displays a reading CD/DVD error.

CD/DVD-ROM drive cannot load or eject when the system is turned on and its eject button is pressed and held.

CD/DVD-ROM drive does not read and there are no messages are displayed.

CD/DVD-ROM drive can play audio CD but no sound output.

• Enter CMOS Setup and load the default settings.

•DIMM

• Mainboard

• CD/DVD-ROM may have dirt or foreign material on it. Check with a known good disc.

• CD/DVD-ROM is not inserted properly.

• CD/DVD-ROM is damaged.

• Disconnect all cables from CD/DVD-ROM drive except power cable, then press the eject button to try to unload the disc.

• CD/DVD-ROM drive power cable

• CD/DVD-ROM drive

• CD may have dirt or foreign material on it. Check with a known good disc.

• Ensure the CD/DVD-ROM driver is installed properly.

• CD/DVD-ROM drive.

• Turn up the sound volume.

• Speaker power/connection/cable.

• CD/DVD-ROM drive.

NOTE Make sure the optical disc drive is configured correctly in CMOS Setup, the cable/jumper are set

correctly and the drive’s optical lens is clean before diagnosing any optical drive problems.

54 Packard Bell oneTwo M3600 AIO Computer Service Guide

Real-Time Clock-related Symptoms

Symptom/Error Action/FRU

Real-time clock is inaccurate. • Ensure the information in the Standard CMOS Feature of

BIOS Setup is set correctly.

• RTC battery

• Mainboard

Audio-related Symptoms

Symptom/Error Action/FRU

Audio software program invoked but no sound comes from speakers.

Modem-related Symptoms

Symptom/Error Action/FRU

Modem ring cannot wake up system from suspend mode.

Data/fax modem software program invoked but cannot receive/send data/fax

Fax/voice modem software program invoked but has no sound output. (Data files are received normally; voice from modem cannot be produced, but system sound feature works normally.)

• Speaker power/connection/cable

• For an external modem, make sure Power on By Ring in BIOS Setup or Power Management is set to Enabled. For the PCI modem, make sure Wake up by PCI card is set to Enabled.

• If a PCI modem card is used, reinsert the modem card to the PCI slot firmly or replace the modem card.

• In Win 98, ensure the telephone application is configured correctly for your modem and set to receive messages and/or fax.

• Ensure the modem card is installed properly.

• Ensure the modem voice-in cable from modem adapter card is connected to the mainboard

Video and Monitor-related Symptoms

Symptom/Error Action/FRU

Video memory test failed.Video adapter failed.

Display problem

• Incorrect colors

• No high intensity

• Missing, broken, or incorrect characters

• Blank monitor (dark)

• Blank monitor (bright)

• Distorted image

• Unreadable monitor

Display changing colors. • Monitor signal connection/cable

Packard Bell oneTwo M3600 AIO Computer Service Guide 55

• Remove all non-factory-installed cards.

• Load default settings (if screen is readable).

• Mainboard

• Monitor signal connection/cable

• Monitor

• Video adapter card

• Mainboard

• Video adapter card

• Mainboard

Printer-related Symptoms

Symptom/Error Action/FRU

Printing failed. • Ensure the printer driver is properly installed. Refer to the

printer service manual.

• Printer

• Printer cable

• Mainboard.

Printer problems. • Refer to the service manual for the printer.

Keyboard-related Symptoms

Symptom/Error Action/FRU

Some or all keys on keyboard do not work. • Keyboard

Power-related Symptoms

Symptom/Error Action/FRU

Pressing the power button does not turn off the system. (Only unplugging the power cord from electrical outlet can turn off the system.)

Pressing the power button does not turn on the system

Executing software shutdown from Windows98 Start menu does not turn off the system. (Only pressing power button can turn off the system).

No system power Mainboard

• Ensure the Soft-off by PWR-BTTN in CMOS Setup (under Power Management) is not set to Instant-off.

• Power switch cable assembly

• Power switch cable assembly.

• Enter CMOS Setup and load the default settings.

• Reload software from Recovery CD.

56 Packard Bell oneTwo M3600 AIO Computer Service Guide

BIOS Recovery

When you boot up the computer and you hear one long beep, followed by a shorter one, the system BIOS is damaged. This maybe cause by an interruption during a BIOS flash procedure (e.g. a power outage) or a corrupted BIOS code, which will cause the system to go into an unbootable state.You need to access and execute the boot block program to reboot the computer and recover the regular BIOS code.

Note the following when restoring the BIOS settings:

• Make sure the computer is connected to a UPS unit during the BIOS recovery process.

• The BIOS crisis recovery disk should be prepared in a computer running the Windows XP or Windows Vista OS.

Creating the BIOS Crisis Recovery Disk

1. Prepare a removable USB storage device with a capacity size greater than 10 MB.

Note that all data on the USB storage device will be cleared during the creation of the crisis disk.

2. Set up a computer running the Windows XP or Windows Vista operating system and plug in the USB storage device into an available USB port.

3. Copy the target BIOS ROM file to the USB storage device and rename it as “amiboot.rom”.

4. Unplug the USB storage device.

5. Eject the removable USB storage device from the computer.

Performing a BIOS Recovery

1. Shut down the BIOS failed-computer.

2. Connect the USB storage device containing the “amiboot.rom” file to the failed computer.

3. Press the power button to turn on the computer.

The system will now execute the BIOS recovery process. When the process is complete, four short beeps will be emitted and the computer will automatically reboot.

4. Disconnect the USB storage device from the computer.

5. Press Delete to run the CMOS Setup Utility.

6. Press F9 to load the system default settings.

7. Select Ok, then press Enter.

8. Press F9 to save the default settings and close the Setup utility.

9. Select Ok, then press Enter.

Packard Bell oneTwo M3600 AIO Computer Service Guide 57

Clearing CMOS

You may need to clear the Setup configuration values (CMOS) if the configuration has been corrupted, or if incorrect settings made in the Setup Utility caused error messages to be unreadable. This procedure will clear the BIOS supervisor password as well.

Use the CMOS1 jumper to clear the CMOS data.

• 1-2 position: Normal operation (default)

• 2-3 position: Clear CMOS data

To clear the CMOS data:

1. Turn off the power to the computer and all peripherals.

2. Unplug the power cord from the computer.

3. Unplug the network cable and all connected peripheral devices from the computer.

4. Place the computer on a flat, steady surface with the rear cover facing upward.

5. Remove the LCD assembly by following the procedure described on the page 30.

6. Locate the CMOS1 jumper on the mainboard.

7. Remove the jumper block and set it over the 2-3 pins for 20 to 30 seconds.

8. Return the jumper block to its default 1-2 position.

9. Reinstall all assemblies or cables that have previously been removed.

10. Reinstall the LCD assembly, front bezel, side bars and the computer stand.

11. Connect the AC power cord to the system.

12. Press the power button to turn on the computer.

13. During POST, press Delete to access the Setup Utility.

14. Press F9 to load the system default values.

15. Press F10 to save the changes you made and close the Setup Utility.

58 Packard Bell oneTwo M3600 AIO Computer Service Guide

Chapter 5

System Architecture

This chapter shows the block diagram and board layout of the Packard Bell oneTwo M3600 AIO computer.

Block Diagram

The core subsystems of the Packard Bell oneTwo M3600 computer are depicted in the following block diagram.

Packard Bell oneTwo M3600 AIO Computer Service Guide 59

Mainboard Layout

This section shows the major mainboard components.

Item Code Component

1 U7 Intel NM10 Express Chipset

2 BT1 RTC battery

3 U41 Mini Card slot for optional WLAN module (802.11 b/g/n)

4 DIMM1 DDR3 slot 1

5 DIMM2 DDR3 slot 2

6 U4 Processor

7 LVDS 1 LCD cable connector

8 CPU_FAN1 Processor fan cable connector

9 SATA0 HDD SATA cable connector

10 INV_CN1 Inverter cable connector

11 TOU_CN1 Touchscreen panel connector

12 ODD_PWR1 ODD power cable connector

13 SATA1 ODD SATA cable connector

60 Packard Bell oneTwo M3600 AIO Computer Service Guide

Item Code Component

14 CAM_CN1 Webcam cable connector

15 PWR1 Power jack

16 RJ1 Ethernet port

17 USB5 and

USB_REAR1

18 MS1 PS/2 mouse port

19 KB1 PS/2 keyboard port

20 LINEOUT_JK1 Line-out jack

21 CMOS1 Clear CMOS jumper

22 INT_SPK1 Speaker cable connector

23 SWLED2 Power button/LED cable connector

24 HP_JK1 Headphone jack

25 MIC_JK1 Microphone jack

26 MEM_CARD1 Card reader

27 USB2 and USB3 Side USB ports

28 BTN1 and BTN2 Brightness control keys

Rear USB ports

Packard Bell oneTwo M3600 AIO Computer Service Guide 61

62 Packard Bell oneTwo M3600 AIO Computer Service Guide

Chapter 6

Field Replaceable Unit (FRU) List

This chapter gives you the FRU (Field Replaceable Unit) listing of the Packard Bell oneTwo M3600 computer global configurations. Refer to this list when ordering for repair parts or for RMA (Return Merchandise Authorization).

IMPORTANT Part number changes will not be noted in this printed Service Guide. The part numbers listed

in this Service Guide may differ from those given to regional AUTHORIZED SERVICE PROVIDERS. You MUST use the local FRU list provided by your regional office to order FRU parts for repair and service of customer machines. Make sure that you are using the most up-to-date information available on your regional web site or channel when ordering FRU parts.

NOTE Follow the local government regulations, or the rules set by your regional office on how to return or

dispose of defective parts.

Packard Bell oneTwo M3600 AIO Computer Service Guide 63

Exploded Diagram

No. Component

1 Side bars

2 LCD panel bracket

3 HDD cage

4 Rear cover assembly

5 ODD bezel

6 Inverter board bracket

7 ODD bracket

8 Power button/LED assembly

9 LCD panel

10 Front bezel

64 Packard Bell oneTwo M3600 AIO Computer Service Guide

FRU List

System Model: ACER_oTM3600_PMARR

Category Part Name Part Number

Boards

Mainboard

MAINBOARD OTM3600 INTEL NM10 RTL8111DL W/CPU

1.8G W/O DIMM

Inverter board

INVERTER BOARD 2L 2PIN DARFON VZ.12164.501 19.VC001.001

INVERTER BOARD 2L YNV-W21A 2PIN 19.VBK01.001

Webcam module

CAMERA 2M 9078 PARKORCHID C04PL036H 57.VBK01.001

CAMERA MODULE 2M CHICONY CNF924621004591L 57.VBK01.002

Wireless LAN module

WIRELESS LAN BOARD LITEON 802.11BGN RALINK RT3090

MB.U6E01.001

NI.10200.034

Wireless antennas

Memory

WIRELESS ANTENNA AUX WLAN EMARR WNC 50.VBK01.008

WIRELESS ANTENNA MAIN WLAN EMARR WNC 50.VBK01.009

MEMORY 2GB DDRIII 1333MHZ HYNIX HMT325S6BFR8CH9 LF 256*8 46NM

SODIMM 2GB DDRIII 1333MHZ M471B5773CHS-CH9 LF 256*8 46NM

MEMORY 2GB DDRIII 1333MHZ MICRON MT8JSF25664HZ1G4D1 LF 256*8 0.055UM

SODIMM 2GB DDRIII 1333MHZ NT2GC64B88B0NS-CG LF 256*8 0.055UM

SODIMM 1GB DDRIII 1333MHZ KINGSTON ACR128X64D3S1333C9 LF 128*8 0.065UM

MEMORY A-DATA SO-DIMM DDRIII 1333 1GB AD73I1A0873EU LF 128*8 0.065UM

SODIMM 1GB DDRIII 1333MHZ UNIFOSA GU672203EP0200 LF 128*8 0.065UM

SODIMM 1GB DDRIII 1333MHZ SAMSUNG M471B2873FHSCH9 LF 128*8 46NM

KN.2GB0B.026

KN.2GB04.017

KN.2GB03.021

KN.2GB0G.018

KN.1GB0H.017

KN.1GB0B.035

KN.1GB0C.009

KN.1GB07.004

Packard Bell oneTwo M3600 AIO Computer Service Guide 65

Category Part Name Part Number

Heat sink

CPU HEATSINK W/O FAN 60.VBK01.007

System fan

FAN 23.VBK01.001

FAN 23.VBK01.002

Hard drive

HDD 160GB 5400RPM 2.5" SATA HGST PANTHER-B HTS545016B9A300 F/W:C60F

HDD 160GB 5400RPM 2.5" SATA WD ML320S WD1600BEVT22A23T0 F/W:01.01A01 5.H

HDD 250GB 5400RPM 2.5" SATA HGST HTS545025B9A300 PANTHER B LF F/W:C60F DISK IMBALANCE CRITERIA =

0.014G-CM

HDD 320GB 5400RPM 2.5" SATA HGST HTS545032B9A300 PANTHER B LF F/W:C60F DISK IMBALANCE CRITERIA =

0.014G-CM

HDD 320GB 5400RPM 2.5" WD3200BEVT22A23T0,ML320S,WD SATA 8MB LF F/W:01.01A01

HDD HGST 2.5" 5400RPM 500GB HTS545050B9A300 PANTHER B SATA LF F/W:C60F DISK IMBALANCE CRITERIA = 0.014G-CM

Optical drive

ODD HLDS SUPER-MULTI DRIVE 12.7MM TRAY DL 8X GT31N LF W/O BEZEL SATA FOR HF+WINDOWS7

ODD PLDS SUPER-MULTI DRIVE 12.7MM TRAY DL 8X DS8A4SH LF W/O BEZEL SATA FOR HF+WINDOWS7

KH.16008.027

KH.16007.026

KH.25007.016

KH.32008.019

KH.32007.008

KH.50007.010

KU.0080F.006

KU.0080D.054

LCD panel

CCFL LCD LPL 18.5"W WXGA NONE GLARE LM185WH1 TLF1 LF 250NIT 5MS 1000:1 HF

Speakers

SPEAKER 23.VBK01.004

SPEAKER 23.VBK01.003

Modem module

MODEM CARD 56K PRO-NETS PRONETS VD56UL EXTERNAL USB REV 1.0

LK.18008.010

FX.10100.023

66 Packard Bell oneTwo M3600 AIO Computer Service Guide

Category Part Name Part Number

Case / Cover / Bracket / Assembly

Front bezel

FRONT BEZEL 18.5" W/LOGO 60.U6E01.002

Rear cover

BACK COVER 18.5 60.U6E01.001

Computer stand

ASSEMBLY HINGE 60.NC401.004

Computer stand hinge cover

HINGE COVER 42.VBK01.002

Side bars

Power button/LED

HDD bracket

ODD bracket

ODD bezel

LCD panel bracket

FOOT STAND LEFT 60.VBK01.005

FOOT STAND RIGHT 60.VBK01.006

LED SWITCH HOLDER 42.VBK01.001

POWER SWITCH HOLDER 60.VBK01.004

HDD BRACKET 33.VBK01.002

ODD BRACKET 33.VBK01.001

DVD-RW ODD BEZEL 42.NC301.001

TOUCH PANEL BRACKET LEFT 33.NC301.002

Inverter board cover

TOUCH PANEL BRACKET RIGHT 33.NC301.001

Packard Bell oneTwo M3600 AIO Computer Service Guide 67

Category Part Name Part Number

Cables

Power button/LED cable

POWER LED SWITCH CABLE 50.VBK01.003

ODD SATA cable

ODD SATA CABLE 50.NC401.002

ODD SATA CABLE 50.VBK01.001

Inverter board cable

INVERTER BOIARD CABLE 50.VBK01.006

LCD LVDS cable

LVDS CABLE 50.VBK01.005

Webcam cable

AC adapter

Power cord

USB keyboard

CAMERA CABLE 50.VBK01.002

ADAPTER 65W 19V 3PIN DELTA ADP-65JH DB A LV5 LED LF YELLOW UMA

ADAPTER 65W 19V 3PIN HIPRO HP-A0652R3B 1LF LV5 LED LF YELLOW UMA

POWER CORD 10A 250V 3PIN ITALY 27.01518.611

KEYBOARD CHICONY KU-0906 USB 85KEY BLACK ARABIC/ENGLISH

KEYBOARD CHICONY KU-0906 USB 85KEY BLACK CZECH KB.USB03.274

KEYBOARD CHICONY KU-0906 USB 85KEY BLACK GREEK KB.USB03.295

KEYBOARD CHICONY KU-0906 USB 85KEY BLACK HEBREW

KEYBOARD CHICONY KU-0906 USB 85KEY BLACK KOREAN

KEYBOARD CHICONY KU-0906 USB 85KEY BLACK RUSSIAN

KEYBOARD CHICONY KU-0906 USB 85KEY BLACK SIMPLIFIED CHINESE

KEYBOARD CHICONY KU-0906 USB 85KEY BLACK TRADITIONAL CHINESE

AP.0650A.012

AP.06501.026

KB.USB03.276

KB.USB03.289

KB.USB03.319

KB.USB03.293

KB.USB03.304

KB.USB03.245

68 Packard Bell oneTwo M3600 AIO Computer Service Guide

Category Part Name Part Number

USB keyboard

(continuation)

KEYBOARD CHICONY KU-0906 USB 85KEY BLACK THAILAND

KEYBOARD CHICONY KU-0906 USB 85KEY BLACK

KB.USB03.277

KB.USB03.302

TURKMEN

KEYBOARD CHICONY KU-0906 USB 86KEY BLACK

KB.USB03.300

ARABIC/FRENCH

KEYBOARD CHICONY KU-0906 USB 86KEY BLACK

KB.USB03.286

BELGIUM

KEYBOARD CHICONY KU-0906 USB 86KEY BLACK

KB.USB03.273

BRAZILIAN PORTUGUESE

KEYBOARD CHICONY KU-0906 USB 86KEY BLACK CZECH/

KB.USB03.312

SLOVAK

KEYBOARD CHICONY KU-0906 USB 86KEY BLACK DANISH KB.USB03.296

KEYBOARD CHICONY KU-0906 USB 86KEY BLACK DUTCH KB.USB03.284

KEYBOARD CHICONY KU-0906 USB 86KEY BLACK

KB.USB03.317

ENGLISH/CANADIAN FREH

KEYBOARD CHICONY KU-0906 USB 86KEY BLACK

KB.USB03.282

FRENCH

KEYBOARD CHICONY KU-0906 USB 86KEY BLACK

KB.USB03.280

GERMAN

KEYBOARD CHICONY KU-0906 USB 86KEY BLACK

KB.USB03.294

HUNGARIAN

KEYBOARD CHICONY KU-0906 USB 86KEY BLACK

KB.USB03.287

ICELANDIC

KEYBOARD CHICONY KU-0906 USB 86KEY BLACK ITALIAN KB.USB03.281

KEYBOARD CHICONY KU-0906 USB 86KEY BLACK

KB.USB03.301

KAZAKH

KEYBOARD CHICONY KU-0906 USB 86KEY BLACK

KB.USB03.303

NORDIC

KEYBOARD CHICONY KU-0906 USB 86KEY BLACK

KB.USB03.288

NORWEGIAN

KEYBOARD CHICONY KU-0906 USB 86KEY BLACK POLISH KB.USB03.290

KEYBOARD CHICONY KU-0906 USB 86KEY BLACK

KB.USB03.279

PORTUGUESE

KEYBOARD CHICONY KU-0906 USB 86KEY BLACK

KB.USB03.297

ROMANIAN

KEYBOARD CHICONY KU-0906 USB 86KEY BLACK

KB.USB03.292

SLOVAK

KEYBOARD CHICONY KU-0906 USB 86KEY BLACK

KB.USB03.291

SLOVENIAN

KEYBOARD CHICONY KU-0906 USB 86KEY BLACK

KB.USB03.242

SPANISH LATIN

KEYBOARD CHICONY KU-0906 USB 86KEY BLACK

KB.USB03.278

SPANISH

KEYBOARD CHICONY KU-0906 USB 86KEY BLACK

KB.USB03.283

SWEDISH

KEYBOARD CHICONY KU-0906 USB 86KEY BLACK SWISS/GKB.USB03.285

KEYBOARD CHICONY KU-0906 USB 86KS BLACK TURKISH KB.USB03.298

Packard Bell oneTwo M3600 AIO Computer Service Guide 69

Category Part Name Part Number

USB keyboard

(continuation)

USB mouse

Screws SCREW M4*8-B FAH MSN+N 86.VBK01.001

KEYBOARD CHICONY KU-0906 USB 86KS BLACK TURKISH-Q

KEYBOARD CHICONY KU-0906 USB 86KS BLACK UK KB.USB03.241

KEYBOARD CHICONY KU-0906 USB 90KEY BLACK JAPANESE

KEYBOARD CHICONY KU-0906 USB 85KS BLACK US KB.USB03.240

KEYBOARD CHICONY KU-0906 USB 85KS BLACK US INTERNATIONAL

LOGITECH OPTICAL MOUSE USB M-U0005 BLACK MS.11200.057

SCREW MACH CAP M3*L6 NI NYLOK 86.VBK01.004

SCREW MACH PAN M3*L4 NI NYLOK 86.VBK01.003

SCREW M2 CAP L4 NI 86.NBY01.003

SCRW MS/P2*3NBX 86.VBK01.002

SCRW TAP PAN M3L8 ZN 86.VBK01.005

KB.USB03.299

KB.USB03.244

KB.USB03.275

70 Packard Bell oneTwo M3600 AIO Computer Service Guide

Appendix A

Model Definitions and Configurations

This appendix provides features summary for each of the Packard Bell oneTwo M3600 computer model configurations.

Item Specification Specification

Project name pMarr

Model name oTM3600

Acer part number PW.U6EE8.001 PW.U6E08.001

Description oTM3600 CH EMEA001

W7ST32EMPHO2009/ATMD525B/2G*1/ 500G*1/NSM8XS/D18.5W/802.11 b/g/n/ USB/0910B/USB/0910B

Chassis EMEA001

Base unit HX101D

Bezel PAIO1018

LCD panel D18.5WXGA

Mainboard pMarr WINM10_1394(N)_Logo(N)_Eup(Y)

Processor ATMD525B

Memory SO2GBIII13

Hard drive N500GB5.4KS D320GB7.2KS

Optical drive NSM8XS

Card reader Yes

Add-on card 802.11 b/g/n (mini-card)(half size) Kit

AC adapter 65 W

Keyboard USB/0910B

Mouse USB/0910B

Operating system W7ST32EM

oTM3600 CH EMEA001 W7ST32EMPHO2005/ATMD525B/2G*1/ 320G*1/NSM8XS/D18.5W/802.11 b/g/n/ USB/0910B/USB/0910B

Packard Bell oneTwo M3600 AIO Computer Service Guide 71

Packard Bell oneTwo M3600 AIO Computer Service Guide 72

Appendix B

Test Compatible Components

This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested for both the Home Basic and Home Premium editions of Microsoft’s Windows Vista operating system.

Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Packard Bell oneTwo M3600 Vista Compatibility Test Report released by the Acer Mobile System Testing Department.

Item Device Name Vendor

Access Point Air Station Wireless NFINITI [Model Num: WZR-G144N],

802.11n/g/b

Buffalo Air Station NFINITI [ModeNum:WZR2-G300N],

802.11n/g/b

Bluetooth Access Point Bluetooth Access Point [ModeNum:BT300] X Bridge

Bluetooth Devices Bluetooth Stereo Headset [ModeNum:HT820] Motorola

Bluetooth Mouse [ModeNum:097855020512] Logitech

Motorola Bluetooth Wireless Headset H300 Motorola

Sony Ericsson Stereo Bluetooth Headset HBH-DS970 Sony

External LCD P243W 24-inch LCD Monitor Acer

P244W 24-inch LCD Monitor Acer

SP2208WFP 22-inch LCD Monitor Dell

UltraSharp 3008WFP 30-inch LCD Monitor Dell

2407FPW 24-inch LCD Monitor Dell

UltraSharp E2408WFP 24-inch Widescreen HDMI Dell

Earphone /Microphone Hawk Stereo Headset 933 Hawk

Projector 3300MP Projector Dell

SIM Card FarEasTone 3G SIM Card FarEasTone

Chunghwa Telecom 3G SIM Card Chunghwa Telecom

TV W37G (HDMI) Westinghouse

TC-37MPK (VGA/HDMI) Panasonic

USB 3G Card Huawei Mobile Connect E220 USB Modem 3G (E220:

HSDPA/UMTS/EDGE/GPRS/GSM)

USB Camera Canon Digital IXUS 860 IS Digital Compact Camera (8.0 MP

CCD sensor/DIGIC III with Face Detection AF/AE/FE/28mm wide-angle lens with optical Image Stabilizer, Media storage: SD, SDHC, MMC, MMCplus, built-in SD 32 MB)

USB Storage Drive 6-in-1 Flash Card Reader/Writer PQI

USB Flash Drive Transcend JetFlash USB 2.0 Flash Drive V85 8 GB Memory

Key

Apacer AH421 8 GB Apacer

A-Data PD16 Vista 16 GB A-Data

Transcend JetFlash USB 2.0 Flash Drive V10 16 GB Memory Key

Buffalo

Huawei

Canon

Transcend

Packard Bell oneTwo M3600 AIO Computer Service Guide 73

Item Device Name Vendor

USB HDD 2.5-inch Portable 80 GB Hard Disk Transcend

USB ODD DVD+R/RW (USB 2.0) Plextor

USB Hub and Others Huawei Mobile Connect E220 USB Modem 3G (E220:

HSDPA/UMTS/EDGE/GPRS/GSM)

PowerSync USB2.0 4-Port Mini Hub (HU151W White) PowerSync

Techworks 4-Port USB2.0 Mini Hub (OW4PTUSBHB) Te ch w or ks

USB Keyboard/Mouse First Wheel Mouse Logitech

Internet Navigator Keyboard Logitech

Dell L30U 0N242F USB Keyboard Dell

USB Printer HP Deskjet F4280 All-in-One: Printer/ Scanner/Copier,

1200x2400 dpi)

USB Speaker/Joystick iFun USB Speaker (JS1200UA) JS

Dell USB Speaker Dell

Wireless Printer Photosmart C309 (CC35A) All-in-One Printer (4x6 photos/

CD/DVD/Quick Forms, /Scanner/Copier/Fax) Port: USB2.0/Ethernet/PictBridge/802.11g/BT

Photosmart C4580 All-in-One Printer (4x6 photos) /Scanner/ Copier

Port: USB2.0/802.11g.b/Memory Card

Memory Stick High Speed 1 GB Memory Stick Pro Duo Lexar

MS PRO Dou 2 GB High Speed Sony

MS PRO 2 GB Memory Card Sony

SanDisk Memory Stick Micro (M2) 8GB Card SanDisk

Multimedia Card RS-MMC 128MB Memory Card SanDisk

RS-MMC Mobile 256MB Memory Card PQI

Transcend MMC plus 4GB Card Transcend

Turbo 200X 2GB MMC Card A-DATA

SD Card 4GB SD PRO Memory Card RiDATA

SanDisk Multi-use SD Class 2 Memory Card 2GB SanDisk

SD Card 2 GB (150x Hi-Speed) Apacer

SanDisk MicroSDHC 4 GB Card with Adapter SanDisk

Kingston SDHC SD4 32 GB Card Kingston

xD Card Olympus xD-Picture Card M+ 2GB Speed Card Olympus

Fujifilm xD-Picture Card Type M 2 GB Fujifilm

Huawei

Packard Bell oneTwo M3600 AIO Computer Service Guide 74

Packard Bell oneTwo M3600 AIO Computer Service Guide 75

Approved Vendor List (AVL)

Component Vendor Ty pe Description Part Number

Mainboard kit Wistron pMarr

WINM10_1394(N)_Logo(N)_ Eup(Y)

Front bezel Wistron PAIO1018 Wistron PB Bezel PAIO1018 for 18.5" w/i HX101D chassis PZ.11900.229

Chassis Wistron HX101D Wistron(LY) Chassis xSFF HX101D for AIO PAIO1018 Bezel HS.13100.181

Processor Intel ATMD525B CPU Intel Atom D525 1.8G 1M Pineview, 13W, Dual Core KC.ADB01.525

Heat siink CCI Cooler AIO Marr w/i MXM CCI v/eMarr Cooler AIO Marr w/i MXM w/ Delta 7012mm fan, w/ CPU sink, w/ MXM

Cooler AIO Marr w/o MXM CCI v/eMarr Cooler AIO Marr w/o MXM w/ Delta 7012mm fan, w/ CPU sink, for Intel

Memory Kingston SO1GBIII13 Memory KINGSTON SO-DIMM DDRIII 1333 1GB ACR128X64D3S1333C9 LF

Samsung SO1GBIII13 Memory SAMSUNG SO-DIMM DDRIII 1333 1GB M471B2873FHS-CH9 LF 128*8

Unifosa SO1GBIII13 Memory UNIFOSA SO-DIMM DDRIII 1333 1GB GU672203EP0200 LF 128*8

A-Data SO1GBIII13 Memory A-DATA SO-DIMM DDRIII 1333 1GB AD73I1A0873EU LF 128*8 0.065um KN.1GB0C.009

Micron SO2GBIII13 Memory MICRON SO-DIMM DDRIII 1333 2GB MT8JSF25664HZ-1G4D1 LF 256*8

Hynix SO2GBIII13 Memory HYNIX SO-DIMM DDRIII 1333 2GB HMT325S6BFR8C-H9 LF 256*8 46nm KN.2GB0G.018

Nanya SO2GBIII13 Memory NANYA SO-DIMM DDRIII 1333 2GB NT2GC64B88B0NS-CG LF 256*8

Samsung SO2GBIII13 Memory SAMSUNG SO-DIMM DDRIII 1333 2GB M471B5773CHS-CH9 LF 256*8

Hard drive HGST N320GB5.4KS HDD HGST 2.5" 5400rpm 320GB HTS545032B9A300 Panther B SATA LF F/

WD N320GB5.4KS HDD WD 2.5" 5400rpm 320GB WD3200BEVT-22A23T0,ML320S,WD SATA 8MB

Optical drive HLDS NSM8XS ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X GT31N (R5-1) LF W/O bezel

PLDS NSM8XS ODD PLDS Super-Multi DRIVE 12.7mm Tray DL 8X DS-8A4SH LF W/O bezel

Mainboard oTM3600 Intel NM10 RTL8111DL AIO 18.5 W/O 1394 LF MB.U6E01.001

HI.10800.082

plate, for Intel Pine Trail

HI.10800.083

Pine Trail

KN.1GB07.004

128*8 0.065um

KN.1GB0B.035

46nm

KN.1GB0H.017

0.065um

KN.2GB04.017

0.055um

KN.2GB03.021

0.055um

KN.2GB0B.026

46nm

KH.32007.008

W:C60F Disk imbalance criteria = 0.014g-cm

KH.32008.019

LF F/W:01.01A01

KU.0080D.054

SATA with Renesas Solution (HF + Windows 7)

KU.0080F.006

SATA (HF + Windows 7)

76 Packard Bell oneTwo M3600 AIO Computer Service Guide

Component Vendor Ty pe Description Part Number

Card reader

Wireless LAN kit Lite-On 802.11 b/g/n (mini-card)(half

size)

802.11 b/g/n (mini-card)(half size) Kit

Modem Pro-Nets 56K MDM USB Pro-Nets VD56UL External USB Without any brand logo Rev 1.0 FX.10100.023

LCD panel LGD D18.5WXGA CCFL LCD LPL 18.5"W WXGA None Glare LM185WH1 TLF1 LF 250nit 5ms

Adapter Delta 65W Adapter DELTA 65W 19V 1.7x5.5x11 Yellow ADP-65JH DB A, LV5 LED LF AP.06501.026

Chicony 65W Adapter HIPRO 65W 19V 1.7x5.5x11 Yellow HP-A0652R3B 1LF, LV5 LED LF AP.0650A.012

USB mouse Logitech USB/0910B Logitech optical mouse USB M-U0005 Black MS.11200.057

USB keyboard Chicony USB/0910B Keyboard CHICONY KU-0906 USB 85KS Black US KB.USB03.240

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black UK KB.USB03.241

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black Spanish Latin KB.USB03.242

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black Canadian French KB.USB03.243

USB/0910B Keyboard CHICONY KU-0906 USB 89KS Black Japanese KB.USB03.244

USB/0910B Keyboard CHICONY KU-0906 USB 85KS Black Traditional Chinese KB.USB03.245

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black Brazilian Portuguese KB.USB03.273

USB/0910B Keyboard CHICONY KU-0906 USB 85KS Black Czech KB.USB03.274

USB/0910B Keyboard CHICONY KU-0906 USB 85KS Black US International KB.USB03.275

USB/0910B Keyboard CHICONY KU-0906 USB 85KS Black Arabic/English KB.USB03.276

USB/0910B Keyboard CHICONY KU-0906 USB 85KS Black Thailand KB.USB03.277

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black Spanish KB.USB03.278

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black Portuguese KB.USB03.279

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black German KB.USB03.280

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black Italian KB.USB03.281

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black French KB.USB03.282

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black Swedish KB.USB03.283

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black Dutch KB.USB03.284

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black Swiss/G KB.USB03.285

Lite-On WN6602RH, Ralink RT3090 WLAN Lite-On WN6602RH, Ralink RT3090,

802.11b/g/n 1x1 WLAN (mini-card) Half Size

Lite-On WN6602RH Kit WLAN ANTENNA MAIN WLAN 680mm+ANTENNA AUX WLAN 600mm

1000:1 HF

NI.10200.034

NI.10200.043

LK.18008.010

Packard Bell oneTwo M3600 AIO Computer Service Guide 77

Component Vendor Ty pe Description Part Number

USB keyboard

(continuation)

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black Belgium KB.USB03.286

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black Icelandic KB.USB03.287

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black Norwegian KB.USB03.288

USB/0910B Keyboard CHICONY KU-0906 USB 85KS Black Hebrew KB.USB03.289

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black Polish KB.USB03.290

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black Slovenian KB.USB03.291

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black Slovak KB.USB03.292

USB/0910B Keyboard CHICONY KU-0906 USB 85KS Black Russian KB.USB03.293

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black Hungarian KB.USB03.294

USB/0910B Keyboard CHICONY KU-0906 USB 85KS Black Greek KB.USB03.295

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black Danish KB.USB03.296

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black Romanian KB.USB03.297

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black Turkish KB.USB03.298

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black Turkish-Q KB.USB03.299

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black Arabic/French KB.USB03.300

USB/0910B Keyboard CHICONY KU-0906 USB 85KS Black Kazakh KB.USB03.301

USB/0910B Keyboard CHICONY KU-0906 USB 85KS Black Turkmen KB.USB03.302

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black Nordic KB.USB03.303

USB/0910B Keyboard CHICONY KU-0906 USB 85KS Black Simplified Chinese KB.USB03.304

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black Czech/Slovak KB.USB03.312

USB/0910B Keyboard CHICONY KU-0906 USB 86KS Black English/Canadian French KB.USB03.317

USB/0910B Keyboard CHICONY KU-0906 USB 85KS Black Korean KB.USB03.319

Packard Bell oneTwo M3600 AIO Computer Service Guide 78

Appendix C

Online Support Information

This appendix describes online technical support services available to help you repair your Acer products.

If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer branch offices and regional business units can access our website. However some information sources will require a user ID and password. These can be obtained directly from Acer CSD Taiwan.

Acer's website offers you convenient and valuable support resources whenever you need them.

In the Technical Information section you can download information on all Acer notebook, desktop, All-In-One (AIO) and server models including:

• Service guides for all models

• User's manuals

• Training materials

• BIOS updates

• Software utilities

• Spare parts lists

• TABs (Technical Announcement Bulletin)

For these purposes, we have included a PDF file to facilitate the problem-free downloading of our technical material.

Also available on this website are:

• Detailed information on Acer's International Traveler's Warranty (ITW)

• Returned material authorization procedures

• An overview of all the support services we offer, accompanied by a list of telephone, fax and email contacts for all your technical queries.

We are always looking for ways to optimize and improve our services, so if you have any suggestions or comments, please do not hesitate to communicate these to us.

Packard Bell oneTwo M3600 AIO Computer Service Guide 79

Packard Bell oneTwo M3600 AIO Computer Service Guide 80

Index

AC adapter

part number 68

specifications 8 AC power cord, part number 68 AC power jack 5 ACPI, see Advanced Configuration Power

Interface 2 Advanced BIOS Features menu 14 Advanced Chipset Features menu 15 Advanced Configuration Power Interface

specifications 2

wake-up options 17 antivirus software 1 audio

headphone jack 4

line-out jack 5

microphone jack 4

specifications 8

troubleshooting 55

BIOS

checkpoints 44

clear CMOS 58

crisis recovery disk 57

recovery 57

specifications 6

system passwords 20

version 12 BIOS Security Features menu 20 block diagram 59 boot block

checkpoints 44

execute 57 boot sequence 14 brightness control keys 4

card reader

location 4

specifications 7 checkpoints

boot block 44

DIM 48

overview 44

POST 46 CMOS clear 58 CMOS Setup Utility

access 10

Advanced BIOS Features menu 14

Advanced Chipset Features menu 15

BIOS Security Features menu 20

Exit Without Saving 23

Frequency/Voltage Control menu 19 Integrated Peripherals menu 16 Load Default Settings 22 navigation keys 11 overview 9 PC Health Status menu 18 Power Management Setup menu 17 Product Information menu 12 Save & Exit Setup 23 Standard CMOS Features menu 13

computer stand

location 5 part number 67 remove 26

computer stand hinge cover

part number 67

connectivity

Ethernet 7 WLAN 7

DIM checkpoints 48 disassembly procedures

computer stand 26 front bezel 28 guidelines 63 hard disk drive 35 heat sink 38 inverter board 31 LCD assembly 30 LCD LVDS cable 31 LCD panel bracket 31 mainboard 42 memory 39 optical disc drive 33 power button/LED assembly 40 preparatory steps 25 side bars 27 speakers 41 system fan 36 tools 25 webcam cable 39 webcam module 29

display

inverter board, remove 31 LCD assembly, remove 30 LCD LVDS cable, remove 31 LCD panel bracket, remove 31 troubleshooting 55

environmental requirements 2 Ethernet

port location 5 specifications 7

Packard Bell oneTwo M3600 AIO Computer Service Guide 81

Exit Without Saving menu 23 exploded view 64

Field Replaceable Unit, see FRU list 63 Frequency/Voltage Control menu 19 front bezel

part number 67

remove 28 FRU list

components list 65

exploded view 64

part number updates 63

graphics controller 1

hard disk drive

bracket, part number 67

part number 66

remove 35

SATA connectors 60

specifications 7

troubleshooting 54 hardware

configuration utility 9

exploded view 64

FRU list 63

information display 12

specifications 6

status monitoring 18

troubleshooting 43 HDD, see hard disk drive 1 headphone jack 4 heat sink

part number 66

remove 38 humidity 2

I/O ports

listing 1

location 5 Integrated Peripherals menu 16 inverter board

cable, part number 68

cover, part number 67

part number 65

remove 31

Kensington slot 5 keyboard

part number 68

port 5

LAN port

location 5

specifications 7

LCD LVDS cable

part number 68 remove 31

LCD panel

bracket, part number 67 bracket, remove 31 part number 66 specifications 8

Load Default Settings menu 22

mainboard

component identification 60 part number 65 remove 42 specifications 2

troubleshooting 53 media storage 1 memory

check size 12

DIMM slots 60

part number 65

remove 39

specifications 1, 6

troubleshooting 53 microphone 3 microphone jack 4 modem

part number 66

troubleshooting 55 mounting option 1 mouse

part number 70

port 5

ODD, see optical disc drive 1 online support information 79 operating system 1 optical disc drive

bezel, part number 67

bezel, remove 34

bracket, part number 67

bracket, remove 34

location 5

part number 66

remove 33

SATA cable, part number 68

specifications 7

troubleshooting 54

part numbers

AC adapter 68

AC power cord 68

computer stand 67

computer stand hinge cover 67

front bezel 67

hard disk drive 66

82 Packard Bell oneTwo M3600 AIO Computer Service Guide

HDD bracket 67 heat sink 66 inverter board 65 inverter board cable 68 inverter board cover 67 keyboard 68 LCD LVDS cable 68 LCD panel 66 LCD panel bracket 67 mainboard 65 memory module 65 modem 66 mouse 70 ODD bezel 67 ODD bracket 67 ODD SATA cable 68 optical disc drive 66 power button 67 power button/LED cable 68 rear cover 67 screws 70 side bars 67 speakers 66 system fan 66 webcam cable 68 webcam module 65 WLAN antennas 65

WLAN module 65 PC Health Status menu 18 POST, see Power-On Self-Test 46 power

AC power jack 5

ACPI compliance 2

button/indicator 3

button/LED assembly, remove 40

troubleshooting 56

wake-up options 17 power button, part number 67 power management

configure 17

specifications 2 Power-On Self-Test

checkpoints 46

error messages 48 processor

check type/speed 12

specifications 6

troubleshooting 53 Product Information menu 12 PS/2 keyboard port 5 PS/2 mouse port 5

rear cover, part number 67 reset button 4 Return Merchandise Authorization 63 RMA, see Return Merchandise Authorization 63

RTC battery

BIOS error 9 location 60

RTC clock

RTC battery 60 troubleshooting 55

Save & Exit Setup menu 23 security features 2 side bars

part number 67 remove 27

speakers

location 3 part number 66 remove 41

specifications

AC adapter 8 antivirus 1 audio 8 card reader 7 display 8 Ethernet controller 7 hard disk drive 7 memory 6 optical disc drive 7 processor 6 system BIOS 6 system chipsets 6 webcam 8

WLAN controller 7 Standard CMOS Features menu 13 supervisor password 20 system architecture 59 system chipsets 6 system date 13 system dimensions 2 system fan

part number 66

remove 36 system passwords

change 21

remove 21

set 21 system time 13 system views

front view 3

left view 5

rear view 5

right view 4

temperature

monitoring 18

operating range 2

Packard Bell oneTwo M3600 AIO Computer Service Guide 83

troubleshooting

BIOS checkpoints 44 BIOS recovery 57 clearing CMOS 58 component failure 53 hardware diagnostic procedure 43 online support information 79 POST error indicators 48

USB ports

bootable device 16 legacy device 16 right 4, 5

user password 20

VESA mounting 1

wall mount option 5 webcam

cable, part number 68

cable, remove 39

location 3

module, part number 65

module, remove 29

specifications 8 wireless LAN

antennas, part number 65

module, part number 65

specifications 7

84 Packard Bell oneTwo M3600 AIO Computer Service Guide

PackardBell M3600 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Table of Contents

Features and Specifications

System Features

Physical Specifications

Environmental Requirements

System Tour

Front View

Right Views

Left and Rear Views

Hardware Specifications

Processor

Chipsets

BIOS

Memory

Hard Disk Drive

Optical Disc Drive

Card Reader

Ethernet

Wireless LAN

Audio

Webcam

Display

AC Adapter

System Utilities

CMOS Setup Utility

Accessing the Setup Utility

Navigating through the Setup Utility

Setup Utility Menus

System Disassembly

Disassembly Tools

Pre-disassembly Procedure

Disassembly Procedures

Removing the Computer Stand

Removing the Side Bars

Removing the Front Bezel

Removing the Webcam Module

Removing the LCD Assembly

Removing the LCD LVDS Cable

Removing the LCD Panel Bracket and Inverter Board

Removing the Optical Disc Drive

Removing the Hard Disk Drive

Removing the System Fan

Removing the Heat Sink

Removing the Memory Modules

Removing the Webcam Cable

Removing the Power Button/LED Assembly

Removing the Speakers

Removing the Mainboard

Troubleshooting

Hardware Diagnostic Procedure

System Check Procedures

Checkpoints

POST Error Indicators

BIOS Recovery

Clearing CMOS

System Architecture

Block Diagram

Mainboard Layout

Field Replaceable Unit (FRU) List

Exploded Diagram

FRU List

Model Definitions and Configurations

Test Compatible Components

Approved Vendor List (AVL)

Online Support Information