Pace 921VNX User Manual

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Table of contents

Front LEDs ................................................................................... 2

Rear Ports .................................................................................... 3

BASIC INSTALLATION ................................................................ 4

Connecting Your Router ............................................................................................ 5

Network Configuration ............................................................................................... 6

Gateway Configuration ............................................................. 11

Accessing your gateway ................................ ................................ .......................... 11

Displaying the activated services ............................................................................ 12

Configuring your broadband Internet access ........................................................ 12

Configuring your local network ............................................................................... 14

Securing your Internet access ................................................................................. 14

Authorizing programs to access the Internet ......................................................... 15

Configuring the NAT ................................................................................................. 15

Setting up Dynamic DNS .......................................................................................... 16

Defining a DMZ .......................................................................................................... 17

Activating UPnP ........................................................................................................ 18

Configuring Telephony features .............................................................................. 18

Configuring your wireless network ......................................................................... 20

Saving and restoring settings .................................................................................. 21

Home Network Configuration ................................................... 23

Displaying the devices connected to your gateway .............................................. 23

Sharing your printer ................................................................................................. 23

Sharing your home center ....................................................................................... 26

Management............................................................................... 29

Diagnosing the DSL line status ............................................................................... 29

Restarting your gateway ................................................................ .......................... 29

Restoring the factory settings ................................................................................. 30

Updating your gateway ............................................................................................ 30

Changing the Username and Password ................................................................. 31

Box Diagnostics ........................................................................................................ 32

NAT Status ................................................................................................................ 33

Logread ...................................................................................................................... 33

Troubleshooting ........................................................................ 34

Problems with the router .......................................................................................... 34

Problems with WAN interface .................................................................................. 34

Problem with LAN interface ..................................................................................... 34

Contact Telkom Support .......................................................................................... 35

Contact Modem Support ................................ ................................ .......................... 35

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FRONT LEDS

LED

COLOUR

DESCRIPTION

POWER

OFF

Power Off (Power supply not plugged or I/0 switch off on the rear panel)

AMBER

Firmware update is on-going.

RED

CPE boot failure. Failure due to internal sequence or state that will prevent the device from
connecting to the access network or passing customer data.

GREEN

The device is powered on (power supplied and I/0 switched on the rear panel).

ETHERNET

OFF

No Ethernet device connected on the LAN.

SOLID GREEN

One Ethernet device connected and no traffic is passing through the CPE.

FLASHING GREEN

One Ethernet device connected and traffic is passing through the CPE (either direction).

WIRELESS

OFF

Wi-Fi is disabled. (Option unchecked in the UI).

GREEN

Wi-Fi is enabled (Option checked in the UI) which is the default behaviour. A wireless device
can be connected.

WPS

OFF

WPS is disabled. (Option is unchecked in the UI).

SOLID GREEN

WPS is enabled (option is checked in the UI) which is the default behaviour.

FLASHING GREEN

WPS button is pushed on. Pairing process is on-going for 120 seconds. A wireless device can
be paired. After 120s the WPS Led becomes solid green.

PHONE 1

OFF

No VoIP account set up.
or Registration to the softswitch failed.

SOLID GREEN

The VoIP account number one is set up and registered to the softswitch.

FLASHING GREEN

Phone call is on-going.

PHONE 2

OFF

No VoIP account set up.
or Registration to the softswitch failed.

SOLID GREEN

The VoIP account number two is set up and registered to the softswitch.

FLASHING GREEN

Phone call is on-going.

3G

OFF

No 3G USB key plugged in the CPE.

SOLID GREEN

A 3G USB key is plugged in and detected by the CPE. The CPE has a 3G WAN IP address.

BROADBAND

OFF

Broadband interface powered off, no signal detected.

SOLID GREEN

Broadband physical connection is established (e.g. DSL sync).

FLASHING GREEN

Signal detected, in process of synchronizing.

INTERNET

OFF

Broadband physical interface connection not present.

RED

Device attempted to become IP connected and failed (DHCP, PPPoE, PPPoA, etc.).

SOLID GREEN

The CPE has a WAN IP address and there is no activity on the WAN.

FLASHING GREEN

The CPE has a WAIN IP address and there is activity on the WAN.

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REAR PORTS

Item

Meaning

DSL

Connect this port to the DSL/telephone network with the
RJ-11 cable (telephone) provided.

USB

Connect a 3G USB modem or Mass Storage device

LAN 1X — 4X
(RJ-45 connector)

Connect a UTP Ethernet cable (Cat-5 or Cat-5e) to one
of the LAN ports when connecting to a PC or an
office/home network of 100Mbps or 1Gbps

WAN

Connect an Ethernet Modem via RJ-45 Cable

FXS 1 & 2

Connect this port to an analogue phone set with RJ-11
cable.

Reset

After the device is powered on, press it to reset the
device or restore to factory default settings.
1-3 seconds: reset the device
10 seconds: restore to factory default settings (this is

useful when you have forgotten the router’s

administrative password).

Power

Connect the Power Adapter to this port

Power Button

Press to Turn the power ON/OFF

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 Any TCP/IP capable workstation can be used to

communicate with or through this router. To configure other
types of workstations, please consult your manufacturer

BASIC INSTALLATION

The router can be configured through your web browser. A web browser is included as a
standard application in the following operating systems: Linux, Mac OS, Windows
98/NT/2000/XP/Me/Vista/7, etc. The product provides an easy and user-friendly interface for
configuration.

Please check your PC network components. The TCP/IP protocol stack and Ethernet
network adapter must be installed. If not, please refer to your Windows-related or other
operating system manuals.

There are various ways to connect the router, either through an external repeater/hub or
connect directly to your PC. However, make sure that your PC has an Ethernet interface
properly installed prior to connecting the router. You must configure your PC to obtain an IP
address through a DHCP server or a fixed IP address that must be in the same subnet as the
router. The default IP address of the router is 10.0.0.2 and the subnet mask is 255.255.255.0
(i.e. any attached PC must be in the same subnet, and have an IP address in the range of

10.0.0.100 to 10.0.0199). The best and easiest way is to configure the PC to get an IP address
automatically from the router using DHCP. If you encounter any problems accessing the router
web interface it is advisable to uninstall your firewall program on your PC, as these tend to
cause problems accessing the IP address of the router. Users should make their own decisions
on what is best to protect their network.

Please follow the following steps to configure your network environment.

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Connecting Your Router

1. Connect the power adapter as illustrated below

and power on the device, m

ake sure that the

Power LED is

lit steadily.

2.

Connect your network or computer to the router using the LAN (Local Area Network)

cable.

3.

Connect the DSL/telephone (

DSL)

cable to the router’s DSL port as illustrated below

4.

Connect an RJ11 cable to VoIP port when connecting to an analogue phone set. Refer to
figure below.

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Network Configuration

Configuring PC in Windows Vista/ 7

1. Go to Start. Click on Network.

2. Then click on Network and Sharing Center at the top bar.

3. When the Network and Sharing Center Window pops up,
select and click on Manage Network connections on
the left window column.

4. Select the Local Area Connection, and right click the
icon to select Properties.

5. Select Internet Protocol Version 4 (TCP/IP) then Click

Next.

6. In the TCP/IPv4 properties window, select the Obtain an IP
address automatically and Obtain DNS Server address
automatically radio buttons. Then click OK to exit the

setting.

7. Click OK again in the Local Area Connection
Properties window to apply the new configuration.

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Configuring PC in Windows XP

1. Go to Start / Control Panel (in Classic View). In the
Control Panel, double-click Network Connections.

2. Double-click Local Area Connection.

3. In the LAN Area Connection Status window, click
Properties.

4. Select Internet Protocol (TCP/IP) and click Properties.

5. Select the Obtain an IP address automatically and Obtain
DNS server address automatically radio buttons.

6. Click OK to finish the configuration.

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Configuring PC in Windows 2000

1. Go to Start / Settings / Control Panel. In the Control

Panel, double-click Network and Dial-up Connections.

2. Double-click Local Area Connection (“LAN”)

3. In the Local Area Connection status window, click

Properties.

4. Select Internet Protocol (TCP/IP) and click Properties.

5. Select the Obtain an IP address automatically and

Obtain DNS server address automatically radio
buttons.

6. Click OK to finish the configuration.

.

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Configuring PC in Windows 95/98/Me

1. Go to Start / Settings / Control Panel. In the Control
Panel, double-click Network and choose the
Configuration tab.

2. Select TCP / IP -> NE2000 Compatible, or the name of
any Network Interface Card (NIC) in your PC.

3. Select the IP Address tab. In this page, click the Obtain
an IP address automatically radio button.

4. Then select the DNS Configuration tab.

5. Select the Disable DNS radio button and click OK to
finish the configuration.

Configuring PC in Windows NT4.0

1. Go to Start / Settings / Control Panel. In the Control

Panel, double-click Network and choose the Protocols
tab

2. Select TCP/IP Protocol and click Properties.

3. Select the Obtain an IP address from a DHCP server

radio button and click OK.

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GATEWAY CONFIGURATION

Accessing your gateway

Connect a computer to your gateway using an Ethernet cable or Wi-Fi.
Open an Internet browser and enter the http://ibox web address or http://10.0.0.2 to access your
gateway web browser.

In order to access the Web Browser you will need to enter username and password. The default
username and password are “admin” and “admin” respectively.

Congratulations! You are now successfully logged onto the gateway!

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Displaying the activated services

In the "Box" tab, select "Services Status". This interface will allow you to display the services that
are currently activated on your gateway.

Configuring your broadband Internet access

To configure your ADSL internet connection:

 Set the connection protocol to PPPoE,
 Enter the connection identifiers (PPP Login and PPP Password) given by your Internet

service provider

 If you set the connection protocol to DHCP, you do not need to enter your username and

password; normally this is not done when Physical Link is set to ADSL.

 If necessary, change the DNS server address.
A connection can also be established via the Ethernet WAN port, Physical Link should then be

set to Ethernet. This can be done by either having the Pace dial-out through another WAN
connection device, by assigning a static IP in the same range as the primary WAN connection
device or by having the Pace obtain an IP from the WAN connection device to which the
Ethernet WAN port is connected.

If you have a compatible 3G modem connected to the router, 3GParametes can be enabled.
You will be required to enter your APN and Dial number, consult your service provider for
these details. You will also need to enter the SIM PIN.

PPPoE Pass Through enabled will allow you to have a PPPoE session established on the
Pace as well as allowing individual LAN hosts to dial PPPoE sessions, using their own ISP
access details.

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Configuring your local network

The default local IP address of your gateway is 10.0.0.2. Your connected hardware items will have
an IP address in the range 10.0.0.3 to 10.0.0.253.

If you want to change your local network’s addressing plan, select the "LAN" menu under the

"Router" heading.

Securing your Internet access

Your gateway has a firewall with 4 levels of security:

 None: the firewall is deactivated
 Normal: the firewall filters incoming packets according to NAT rules. This is the default

mode.

 Maximum: the firewall filters incoming and outgoing packets
 Custom: the firewall lets you define the rules:

 Enter an application name
 Enter the IP address and the source port of the IP packet to filter
 Enter the IP address and the destination port of the IP packet to filter
 Define the action type as accepted (green arrow) or refused (red arrow)

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Authorizing programs to access the Internet

Your gateway contains a firewall that blocks any communication initiated from outside network.
This function may affect some applications behaviour:

- Online games

- Communication tools (email, video conferencing, etc.)

- Server applications (FTP, SMTP)

To allow some of your applications to pass through the firewall:

 Select the "Applications" menu in the "Box" tab
 Select the applications you require from the drop-down menus
 Click OK to confirm

Configuring the NAT

The forwarding table allows all the packets received via a specific port to be transmitted to a
specific machine on the internal network. Therefore, if you want to be able to access a web server
operating on machine 10.0.0.67 from outside, you will have to define a forwarding rule that
redirects all the TCP packets received via port 80 to another defined port on machine 10.0.0.67.

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To configure a NAT rule:

 Indicate an application name
 Select the protocol type: TCP or UDP
 Enter the port that has to be forwarded to the internal service
 Indicate the address of the hardware on the local network, followed by the destination port.

The request will be forwarded to this private address

Setting up Dynamic DNS

The Dynamic DNS function allows you to alias a dynamic IP address to a static hostname,
allowing users whose ISP does not assign them a static IP address to use a domain name. This is
especially useful for hosting servers via your DSL connection, so that anyone wishing to connect
to you may use your domain name, rather than having to use your dynamic IP address, which
changes from time to time. This dynamic IP address is the WAN IP address of the router, which is
assigned to you by your ISP.
You will first need to register and establish an account with the Dynamic DNS provider using their
website, for example http://www.dyndns.org/

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Dynamic DNS:

Disabled: Check to disable the Dynamic DNS function.
Enabled: Check to enable the Dynamic DNS function. The following fields will be activated

and required.

Dynamic DNS Server: Select the DDNS service you have established an account with.
Domain Name, Username and Password: Enter your registered domain name and your username

and password for this service.

Defining a DMZ

The DMZ enables you to show a machine on the Internet with no restriction on the ports used. It
allows you to open all previously undefined ports (port forwarding) to a single LAN machine:

 Click "Enabled" to enable the service
 Enter the IP address of the machine that will be in the DMZ
 Click OK to confirm

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Activating UPnP

The UPnP IGD feature allows some applications to configure the NAT automatically.

Configuring Telephony features

Click the account you want to edit and then select the "SIP" voice protocol.

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Define the order of the G729, G711A, G711µ codecs.
Enter the SIP parameters:

 URI : enter your telephone number
 Username / Password: The username and password are used to register your Voice

account on the SIP server. Enter the exact values given by your Internet provider

 You can select to which FXS port the above entered information pertains by ticking the

boxes next to port 1, 2 or both. This can also be done with the “Choose the line for this

profile” dropdown menu for individual ports.

 Display Name: A descriptive name for the Voice account.
 Registrar Server: enter the SIP server’s IP address
 Registrar Port: leave the default value, if your VoIP provider has not supplied a port number

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 Proxy Server: enter the SIP Proxy IP address
 Proxy Port: leave the default value, if your VoIP provider has not supplied a port number
 User Agent Domain: This is usually the same as your Registrar Server, check with you

VoIP provider.

 User Agent Port: Usually the same as your Registrar Port, check with your VoIP provider.

Configuring your wireless network

Your gateway supports Wi-Fi standard 802.11g and 802.11n, but is also compatible with standard

802.11b. Use the “Select mode” drop-down list to change your Wi-Fi mode:

 802.11b: to connect with 802.11b devices only
 802.11g: to connect with 802.11g devices only
 802.11n: to connect with 802.11n devices only
 802.11b+g: to connect with both 802.11b and 802.11g Wi-Fi device types
 802.11g+n: to connect with both 802.11g and 802.11n Wi-Fi device types
 802.11b+g+n: to connect with all Wi-Fi device types
 Auto: to let your gateway select the best Wi-Fi mode

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By default, your gateway automatically selects the best Wi-Fi channel. However, you can select a
channel manually.

Your gateway is configured with one active Wi-Fi network. The default encryption type is WPA2,
but you can choose another.

Saving and restoring settings

To save your settings, click "Back up your Parameters". Select your file’s location on your

computer and confirm.
To restore the settings, select the file path to the previously saved file and click "Restore".

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HOME NETWORK CONFIGURATION

Displaying the devices connected to your gateway

Using the "Connected Equipment" function under the “Home Network” heading, you can:

 Display the devices detected by your gateway: computers connected via Ethernet or Wi-Fi,

USB accessories (webcam, 3G dongle, hard disk, etc.)

 Find the IP address, i.e. the unique connection address for these devices

Sharing your USB Devices

The “Web Disk”, “Web Music” and “Web Pictures” feature under the “Home Network” heading

allow you to access media and files stored on the USB storage device connected to your gateway.

When set to “Remote” it will be possible to access these resources anywhere using the gateway’s

public IP or Dynamic DNS hostname configured on the gateway. When set to Local, these
resources would only be available to LAN clients. Setting it to disabled turns the function off.

See “Sharing your home centre” section for more detail.
The “Cameras” Function allows you to view compatible USB webcams of IP cameras connected to

the gateway. When set to “Remote” it will be possible to access the cameras anywhere using the
gateway’s public IP or DDNS hostname configured on the gateway. When set to Local, these

resources would only be available to LAN clients. Setting it to disabled turns the function off.

The “Samba” feature allows access to storage devices connected to the gateway. When Samba is

set to Local, the gateways LAN IP entered in you file browser can be used to access media and
files stored on the USB storage device connected to your gateway. This feature is only available
on the LAN.

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The “Printer” function under the “Home Network” heading allows you to share a printer between all
the computers connected to your gateway.

This service is compliant with printers that have a USB connector. Scanners and multifunction
printers are not supported. Only one printer may be connected at a time.

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Sharing your home center

In order to access in the content of sharing devices, an authentication is required with the credentials
admin/admin by default.

When access is granted, a web page of home center appears and user can access to 4 menus:

- My Files

- My Music

- My Pictures

- My Cameras

When user selects on “My Files” menu, all files will appear in front of user, who can make all operations on
files, as:

- Drag & drop

- Delete

- Modify the name

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The same operations are available also for “My Music” menu as for “My Files” menu, and user can launch
the music playlist, by clicking on the “Play” button:

About pictures, all pictures can be shown like a slideshow, just by using left and right scroll arrows, after
clicking on one picture.

About camera, if one USB camera is connected, it’s possible to use all camera functions as usual.

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MANAGEMENT

Diagnosing the DSL line status

The "DSL Statistics" function under the "Troubleshooting" heading lets you display technical
information about your DSL line.

If the current status is "Idle":

 Check that your gateway is properly connected to the telephone socket,
 If this does not solve the problem, check with your Internet service provider that your

DSL line has been properly activated.

Restarting your gateway

You can restart your gateway using the “Restart” function under the "Management” heading. Your
settings will be saved.

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Restoring the factory settings

Using the “Reset” function under the "Management" heading, you can force your gateway to return
to its original factory settings. Your gateway settings will then be lost.

Updating your gateway

If you want to update your gateway with a version supplied by your Internet service provider:

 Click "Browse…" to indicate the file path
 Click OK
 Click OK to restart your gateway

 Wait until your gateway update has finished

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 Click OK to restart your gateway

Changing the Username and Password

In order to prevent unauthorized access to your router’s configuration interface, it requires that all

users login to the GUI with a password. You can Edit the existing user account and amend the
username and password.

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Box Diagnostics

The "Box Diagnostics" function under the "Troubleshooting" heading lets your display your
gateway’s characteristics, the status of the internet connection and the interfaces.

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NAT Status

This section lists all the current NAT sessions between external (WAN) and internal (LAN)
interface

Logread

This page displays all the event Log entries of the router such as when the DSL gets disconnected
and during Firewall triggered events like Intrusion or Blocking Logging.

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TROUBLESHOOTING

If the router is not functioning properly, first check this chapter for simple troubleshooting
before contacting the Help desk .

Problems with the router

Problem

Suggested Action

None of the LEDs are lit
when the router is
turned on.

Check the connection between the router and the adapter. If
the problem persists, most likely it is due to the malfunction of
your hardware. Please contact your service provider or
Modem support

You have forgotten your
login username or
password

Try the default username & password. If this fails, restore
your router to its default settings by pressing and holding the
reset button for more than 10 seconds.

Problems with WAN interface

Problem

Suggested Action

DSL Line does not
synchronise

Make sure that the telephone cable is properly connected
between the DSL port and the wall socket. The Broadband
LED on the front panel should be lit. Reboot the router. If you
still have a problem, you may need to verify these settings with
your ISP.

Frequent loss of DSL line
sync (disconnection)

Make sure that all devices (e.g. telephone, fax machine,
analogue modems) that are connected to the same telephone
line as your router have a line filter connected between them
and the wall outlet (unless you are using a Central Splitter or
Central Filter installed by a qualified and licensed electrician).
Make sure that all line filters are correctly installed, as missing
line filters or incorrect installation of line filters can cause DSL
connection problems, including frequent disconnections.

Problem with LAN interface

Problem

Suggested Action

Cannot PING any PC on
LAN

Check the Ethernet LEDs on the front panel. The LED should
be on. If it is not on, check to see if the cable between your
router and the PC is properly connected. Make sure you have
disabled your firewall program before troubleshooting.

Verify that the IP address and the subnet mask are consistent
for both the router and the workstations

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Most problems can be solved by referring to the Troubleshooting section in the User’s Manual. If
you cannot resolve the problem with the Troubleshooting chapter, please contact Modem
Support.

Contact Telkom Support

Telephone: 10210
Operating Hours: 06:00 – 21:00 Mon to Fri
09:00 – 20:00 Weekends

Contact Modem Support

Telephone: [phone]
Website: www.sizwebroadband.co.za
Operating Hours: 8:00am to 17:00pm (

Mon – Fri only

)