Ans. The oil mixture may be thicker than expected, try adding some more oil so that it is thin.
Ans: Always check that your fountain is level. If a foot is found that is adjustable on the base, use it to help level. Also check the chocolate mixture for thickness.
A: The usability of chocolate is unaffected and thus this happens to be a normal occurance.
A: A possibility is that the ratio of chocolate to oil is not correct. Next time consider increasing the amount of oil or chocolate to adjust the flow.
A: First turn the knob off and unplug the unit, then look to see if anything is blocking it, wait for 5 minutes so it can cool up, and then finally, plug it back in and start it.
A: Due to maintenance purposes it wouldn’t be optimal to soak the base in water, simply use water to damp a cloth.