Oricom PRO910 User Manual

Ref: 29092012

Contact details for Oricom support and warranty claims in Australia

Oricom International Pty Ltd

Locked Bag 658

South Windsor, NSW 2756

Australia

Email: [e-mail]

Phone: [phone] or [phone]

(Monday to Friday 8am to 6pm AEST)

Web: www.oricom.com.au

Fax: [phone]

Contact details for Oricom support and warranty claims in New Zealand

Email: [e-mail]

Phone: [phone]

(Monday to Friday 10am to 8pm NZST)

Web: www.oricom.co.nz

Please see our website www.oricom.com.au for the latest version of this user guide as contents may be updated without notice.

Professional Series

User Guide

PRO910 DECT Digital Cordless Telephone with Answering System

Keep this user guide for future reference. Always retain your proof of purchase in case of warranty

service and register your product online at: AUSTRALIA: www.oricom.com.au

Oricom Customer Support - 1300 889 785 or [phone]

Table of contents

Important Information .................................................................................................................... 4

Getting started .............................................................................................................................. 8

Corded phone display icons explained ...........................................................................................14

Handset display icons explained ....................................................................................................15

Phone menu guide .......................................................................................................................16

Making and receiving calls ...........................................................................................................17

Using your menu – corded phone .................................................................................................26

Using your phone book – corded phone .........................................................................................34

Using your quick dial memory – corded phone ............................................................................... 38

Using your calls list – corded phone ..............................................................................................40

Using your menu – cordless handset .............................................................................................42

Using your phone book – cordless handset ....................................................................................56

Using your quick dial memory buttons – cordless handset .............................................................. 60

Using your calls list – cordless handset .........................................................................................62

Operations of Voice Menu .............................................................................................................65

Using your answering machine .....................................................................................................67

Registering / deregistering handsets .............................................................................................74

Use on a private branch exchange ................................................................................................76

Troubleshooting guide ..................................................................................................................77

2

3

Table of contents

Technical Information ...................................................................................................................80

Customer Support ........................................................................................................................83

Warranty information (Australia) ....................................................................................................84

Need Help?

If you need assistance setting up or using your Oricom product now or in the future, call Oricom Support.

Australia 1300 889 785 or [phone]

www.oricom.com.au

Mon-Fri 8am – 6pm AEST

New Zealand 0800 67 42 66

www.oricom.co.nz

Mon-Fri 10am – 8pm NZST

Important Information

4

Important:

•Personswithpacemakersshouldseekadvicefromtheirdoctorbeforeusingthisproduct.

•Avoidexposureofthistelephonetomoistureorliquid.

•Topreventelectricshock,donotopenthehandsetorbasecabinet.

•Avoidmetalliccontact(e.g.metalclips,keys)betweenthebatterycontactsandchargingconductors.

•Thereisaslightchancethatthetelephonecouldbedamagedbyanelectricalstorm.Itisrecommended

that users unplug the phone from the mains supply and telephone socket during a storm.

•Donotusethehandsetinanexplosivehazardareasuchaswherethereisgasleaking.

•Followthelocalregulationsregardingthedisposalofyourpackingmaterials,exhaustedbatteriesand

used phone. Wherever possible, recycle those materials.

• Weadvisethatthisphoneshouldnotbeusednearintensivecaremedicalequipment.

• Cleanwithadry,soft,lint-freecloth.Neverusecleaningagents,particularlyaggressivesolvents.

•Becausethephoneworksby sending radio signals betweenbasestationandhandset,wearers of

hearing aids may experience interference in the form of a humming noise. The telephone is compatible

with most popular hearing aids on the market. However, due to the wide range of hearing aids available,

there is no guarantee that the telephone will function "problem free" with every model.

•

Your phone can interfere with electrical equipment such as answering machines, TV and radios, clock radios and

computers if placed too close. It is recommended that you position the base unit at least one metre from such appliances.

•Thistelephonecomplieswithapplicablesafetyrequirementsforexposuretoradiowaves(EMR).The

mean power of this telephone does not exceed 20mW limit at which point testing is required.

•Theearpieceofthehandsetmayattractsmallmetalobjectssuchasstaplesandpins.Careshouldbe

taken when placing the handset near these items.

•Donotuseyourtelephoneduringanelectricalstormthunderstormasitispossibletogetanelectric

shock. Refer to information contained in White pages directory.

5

Important Information

•Thisphoneisdesignedforconnection to a PSTN telephonelineorananalogueextensionportofa

PBX system. If you connect this device to a digital extension of a PBX, damage may result to the PBX.

•Youphoneworkswithmostpopularhearingaids.However,giventhewide range of hearingaids

available, we can’t guarantee that your phone will function fully with every hearing aid.

Telecom NZ

The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has

accepted that the item complies with the minimum conditions for connection to its network. It

indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.

Above all, it provides no assurance that any item will work correctly in all respects with another

item of Telepermitted equipment of a different make or model, nor does it imply that any product

is compatible with all of Telecom's network services." "This equipment may not provide for the

effective hand-over of a call to or from a telephone connected to the same line."

"NZ Caller Display - Dialling back from the Caller's List. If a charge for local calls is unacceptable,

the "Dial Button" should NOT be used for local calls. Only the 7-digits of the local number should be

dialled from your telephone. DO NOT dial the area code digit or the "0" prex."

Use only the mains adaptors supplied with this product. Incorrect adaptor polarity or voltage can

seriously damage the unit.

Adaptor for base unit:

Input: 100~240VAC 50/60Hz 250mA

Output: 12VDC 670mA

This telephone is capable of producing very high volume levels when the "Boost" is switched

on and the volume control is set to maximum. Extreme caution should be taken if the handset

is to be shared between users with normal hearing and those with hearing impairments.

!

CAUTION

6

Cordless handset and Base menu

Cordless handset menu

Phone book Prole Handset Base Settings Time Tools

Edit Entry prole 1 Ring Tone Ring Tone Set Alarm Appointment

External/Internal

New Entry prole2 Ring Vol Ringer Volume Date and Time Stop Watch

Show Details Equalizer Recall Set Time Voice Prompt

1, 2, 3 Format on

off

Delete Entry Boost System PIN simple

on/off

Delete All Handset Name

Copy Entry Keypad Beep

On/off

Copy Append Contrast

Copy All Auto talk

On/off

Backlight time

10s 20s 30s 40s

Conrm beep

On/off

Select Base

Auto

Manual

Registration

Register

De register

NZ Caller ID

On/off

7

Cordless handset and Base menu

Corded base menu settings

Answer machine Phonebook Prole Ringer Tone Key tone Display Settings Time Remove HS Reset

Answer mode Add new prole1 EXT melody on/Off language Boost Menu Date Time PIN PIN

Answer&record English On/off

Answer only Edit prole2 INT melody Format

Answer off contrast read number 24 hour

Delete prole3 volume On/off 12 hour

Answer delay

Set ring delay Delete all Rec ringer change case

Record new

Del All msg Copy entry Rename recall

Delete Short/long

Remote PIN Copy Append Delete all

Old pin system PIN

copy all Old PIN

NZ Caller ID

On/off

8

Getting started

Getting started

Important:

Please make sure you’ve read the safety information on page 4 before you set up your phone

system.

Check box contents

If you have purchased a PRO910-1 pack you should have:

• 1 corded phone (base)

• 1 cordless handset

• 1 battery cover

• 1 belt clip

• 1 power adaptor

• 1 charger base with power adaptor

• 1 telephone line cord

• 3 rechargeable AAA 1.2V 750mAh NiMH batteries

9

Getting started

Set up your phone system in four simple steps

1. Connect your corded phone

a. Plug the power adaptor into the socket marked on the back of your corded phone and the

other end into the mains power wall socket and switch the power on.

b. Plug the telephone cable into the socket marked

on the back of your corded phone and

plug the other end into the phone wall socket.

Socket for Vibrate Pad

(VIB100) available as an

accessory

Jack for headset

(headset not included)

Important:

Use only the power adaptors, telephone line cord and batteries supplied with your PRO910

otherwise your phone may not work. You should ensure access to the power adaptor plug is not

obstructed by furniture or such.

10

Getting started

2. Connect your charger base

Plug the other power adaptor that’s already attached to your charger base into your mains power

wall socket and switch the power on.

3. Install your batteries

a. Insert your rechargeable batteries into your handset. Make sure they’re the right way round so ‘+’

lines up with ‘+’.

b. Replace your handset’s battery compartment cover.

4. Connect the telephone cable

When the batteries are fully charged, plug the end of the telephone cable into your telephone wall socket.

Important:

Only use the rechargeable 750mAh NiMH batteries supplied. Over time if you need to replace the

batteries make sure they are of the same type as those supplied. Never use Alkaline batteries.

11

Getting started

In Australia some phone wall sockets are the old "non modular" style. If you have this type

of wall socket you will need to purchase a modular converter convertor plug (not supplied).

These can be obtained from most electronic stores.

Attach the belt clip

There is a belt clip included in the box that you can attach to the back of your handset if required.

Simply turn the handset over and slot the belt clip securely into the two recesses located on either

side of the handset.

Your PRO910 is now ready for use!

Phone location

Make sure your phone:

• Is on a dry, at and stable surface

• Isn’t a trip hazard with its power cable

• Is at least one metre from other electrical appliances

• Isn’t exposed to smoke, dust, vibration, chemicals, moisture, heat and direct sunlight.

Please take care that the power supply isn’t obstructed by furniture.

prIvate exchanges:

If your phone is going to use a private exchange (for example, if you have to dial ‘0’ to get an

outside line, please follow the steps on page 76).

12

Getting started

Handset Key

Aa

5

11

7

8

9

4

10

1

17

16

6

15

3

2

12

13

14

1 Talk On (Hands free)

2 Talk Off (Escape in menu)

3 B button (Phone book in standby mode)

4 A Button (Menu in standby)

5 Direct Memory M1, M2 and M3

6 Call Transfer and Voice Menu Switch

7 Boost On / Off

8 Boost On LED

9 Prole

10 Navigation Left (INT)

11 Navigation Up (Redial)

12 Navigation Right (Recall)

13 Navigation Down (Calls)

14 Keypad Lock

15 Volume Up/Volume Down

16 Ringer LED

17 Ringer On / Off (Upper / Lower case letter)

13

Getting started

Base Station Key

A

a

BOOST

1

2

3

5

6

4

7

8

9

10

11

12

15

13

16

17

18

14

19

20

1 Fast Forward / Memo

2 Up / Redial / Pause

3 Rewind / OGM

4 Down / CID / Recall

5 OK / Menu

6 Play / Pause

7 Stop / Esc / Ans on off

8 Mute / Delete

9 Tone

10 Boost

11 Volume Up

12 Volume Down

13 Antenna

14 Phone book / Dial

15 Memory 1

16 Memory 2

17 Memory 3

18 Page / Internal

19 Headset

20 Speaker

14

Corded phone display icons explained

Corded phone display icons explained

The following icons appear in your corded phone display to indicate:

Ringer off

Handsfree mode

Call in progress

Boost receiver volume is on (Icon will ash)

Mute microphone

You have new calls

Internal call in progress

15

Handset display icons explained

Handset display icons explained

The following icons appear in your cordless handset display to indicate:

Menu

Conrm / OK

Back

Phone book mode

There is more information to view on

the left

There is more information to view on

the right

Battery status

Ringer off

An alarm is activated

Keylock is on

Handsfree mode

Call in progress

Boost receiver volume is on (Icon will

ash)

Mute handset microphone

You have new calls

When steady, the handset is in range

of the base

When ashing, the handset is out of

range of the base

Internal call in progress

Answering machine is on

Answering machine is off

Indicates you have a message bank

message

16

Phone menu guide

Phone menu guide

Use this section to nd your way around the menu display on your phones.

How to use your phone menu display

When you’ve set up your phones and everything’s connected, use your menu display to do things

with your phone – from changing the ringer sound to setting up user profiles and saving phone

numbers.

Basic guide

Open main menu: press (for corded phone) or (for cordless handset).

Browse sub menu: open your main menu and then press

or .

Select sub menu item: scroll using

or until the item you’re looking for is shown in the

middle line of the display and then press (for corded phone) or (for cordless handset).

Browse a function: open your sub menu and then press

or .

Select a function: scroll using

or until the function you’re looking for is shown in the

middle line of the display and then press

(for corded phone) or (for cordless handset).

Enter digits or letters: use your keypad.

Conrm or save an entry or action: press

(for corded phone) or (for cordless hand-set).

Cancel and return to standby or previous menu: press

(for corded phone) or (for

cordless handset).

note:

If you don’t do anything, your phone will automatically go on standby after 30 seconds.

17

Making and receiving calls

Making and receiving calls

Make a call using your corded phone

As you enter each number to be dialled it will be announced to you. For this feature to work you

must have the Read number feature set to On, see page 31.

1. Enter the number you wish to call using your corded phone’s keypad.

2. If you make a mistake, press

to delete the last digit.

3. Dial the number by picking up the handset or pressing

.

4. End your call by putting the handset back in its cradle.

Make a call using your cordless handset

1. Enter the number you wish to call using your handset’s keypad.

2. If you make a mistake, press

to delete it.

3. Dial the number by pressing

.

4. End your call by pressing

.

End a call

Simply put the handset in its base cradle if you’re using your corded phone or press on the

cordless handset.

18

Making and receiving calls

Take a call

Corded phone: Simply lift the handset or press .

Cordless handset: Simply lift the handset off the charger base (if “Auto Talk” is set to ON, see

page 49) and speak into the phone or, if the handset is off the charger base (or “Auto Talk” is set to

OFF, see page 49), press

and then speak into the phone.

Redial a number using your corded phone

Your corded phone stores the last ve numbers you’ve dialled (max. 24 digits each).

1. Open the redial list by pressing

.

2. Scroll through the redial list using the

or buttons until the number you wish to redial

is highlighted. To dial the number simply lift the handset or press

to dial in handsfree mode.

note:

Each phone number will be announced as you scroll through the redial list provided the Read

Number feature is enabled. See page 30, “Read number” for details.

Redial a number using your cordless handset

Your handset stores the last ten numbers you’ve dialled (max. 24 digits each).

1. Open the redial list by pressing

.

2. Scroll through the redial list using

or until the number you wish to redial is displayed and

then press

to dial the number.

19

Making and receiving calls

Call back a previous caller

(only if you have subscribed to Caller ID from your service provider)

Your phone stores the last 30 incoming calls.

1. Open the incoming calls list by pressing

(for corded phone) or (for cordless handset).

2. Scroll to nd the number you want to call back using

or then lift your corded handset

or press

on the cordless handset.

note:

Each phone number will be announced (corded phone only) as you scroll through the incoming

calls list provided the Read Number feature is enabled. See page 31, “Read number” for details.

Dial a number in your phone book

To store a phone number in your phone book, see page 34 (for corded phone) or page 56 (for

cordless handset).

1. Open your phone book by pressing

(for corded phone) or (for cordless handset).

2. Scroll to nd your number using

or then lift your corded handset or press on the

cordless handset.

or

enter the rst letter of the desired entry using the keypad (e. g. “m” for “Miller”. If there are more

than one entry beginning with “m” scroll to nd your number using

or then lift your

corded handset or press

on the cordless handset.

20

Making and receiving calls

Dial a number using the quick dial buttons

To store phone numbers under your quick dial memory buttons, see page 37 (for corded phone) or

page 59 (for cordless handset).

1. Choose your quick dial number by pressing

, or on the corded phone or , or

on the cordless handset.

2. Lift your corded phone handset or press

on the cordless handset to dial the number.

note:

The quick dial number you’ve selected will be announced (corded phone only) when you press

the quick dial button provided the Read Number feature is enabled. See page 38, “Read number”

for details.

Adjust the handset earpiece volume

Youcanincreaseordecreasethevolumetosuit you.Toadjust the volumewhileyou’remakinga

call, press the buttons

and on the corded phone or and on the right side of the

Cordless handset.

Boost the handset earpiece volume

To boost the handset earpiece volume while you’re making a call, press the key on the corded phone

or the key on the top left side of the cordless handset. An image of an ear will ash in the display to

show that boost is on.

21

Making and receiving calls

Setting the Tone/ Equalizer

To set the tone (equalizer) during a call, press on the corded phone and set the sound by

pressing the keys

or .

On the cordless handset press

or during a call.

Handsfree feature

Use the handsfree feature to talk to your caller without holding the handset to your ear or to let other

people in the room listen to the conversation.

Use handsfree calling on the corded phone

1. To switch handsfree mode on and off, simply press .

2. Toadjusthandsfreevolume,press

or (there are 5 levels).

Use handsfree calling on your cordless handset

1. Switch on handsfree mode by pressing the key twice.

2. Exit handsfree mode by pressing

.

3. Toadjustthehandsfreevolume,pressthebuttons

and on the right of the handset.

note:

You can’t boost volume when using handsfree calling.

22

Making and receiving calls

See call length

During a call the display shows the duration of the call.

Use a headset (not included)

Simply plug your headset into the headset socket marked on the rear of the corded phone. This

socket, as well as the one on the cordless handset can also be used with an Induction Ear Hook

Oricom Part No. CLIHOOK5 (not supplied).

Mute

During a call you can mute the microphone so your caller cannot hear you.

To switch off the microphone, simply press

(for corded phone) or (for handset).

To switch it on again, simply press

(for corded phone) or (for cordless handset) again.

Switch the handset ringer on and off

To switch the ringer on and off, simply press and hold for a couple of seconds.

Lock and unlock the handset keypad

You can still answer calls as usual when your keypad is locked.

To lock the keypad, press and hold

for 3 seconds. The icon will be displayed. To unlock,

press and hold

again for 3 seconds.

23

Making and receiving calls

Make an internal call from cordless handset to corded base

Press INT then 0 for the corded base , the receiver then picks up the corded handset and you are

connected, to end the call return the corded handset to the base , press the end talk button on the

cordless handset.

Your corded phone base has an internal call number 0, and your cordless handset 1. You can make

internal calls between the two devices. These calls are free of charge.

note:

If you have additional Cordless handsets you need to enter the number of that handset number , .

1. Press

on the cordless handset or on the corded phone. The display will show Internal -

(on the handset) or Handset? (on the corded phone).

Enter the internal call number of the device you want to call, e.g. 1 (to call handset) or 0 (to call

the corded phone).

2. To accept the call lift the handset on the corded phone or press

on the cordless handset.

3. End your call by replacing the handset on the base cradle or press

on the cordless handset.

Transfer an external call internally

1. During your external call, press or on the cordless handset.

2. Then enter the internal call number of the device you want to transfer the call to e.g. 0 (to

transfer the call to corded phone). If you are using the corded phone, press

for approx. 3

seconds, until you hear a short beep.

24

Making and receiving calls

3. To accept the call on the receiving handset, press or lift the handset on the corded phone.

4. You can now speak to the person answering and tell them you are going to transfer a call. The

call will be transferred when you press

on the cordless handset or replace the handset on

the corded phone.

note:

If no one picks up the call you’re trying to transfer, you can take the call back on your phone by

pressing

or .

Make a conference call from the corded phone

It’s easy to hold a conference call between one external and two internal callers.

1. During your external call, press and hold

until a short beep is heard, then enter the internal

call number of the handset you want to transfer the call to e.g. 1 (to call cordless Handset 1).

2. To accept the call on the receiveing handset, press

.

3. Once the call has been received on the other handset that you’ve dialled, activate your

conference call by pressing and holding

for 2 seconds.

4. You can put the external call on hold by pressing

.

5. The conference call will end when you put the handset back in its cradle.

25

Making and receiving calls

Make a conference call from the cordless handset

1. During your external call, press or . Then enter the internal call number of the handset

you want to transfer the call to e.g. 0 (to call the corded phone).

2. To accept the call on the receiving device, lift the handset on the corded phone.

3. Once the call has been received on the other handset that you’ve dialled, activate your

conference call by pressing

briey.

4. The conference call will end when you press

.

Find handset

You can locate a missing handset or alert a handset user that they are wanted by causing the

handset to beep from the corded phone.

1. Press

on the corded phone. The handset(s) will beep.

2. Press any button on the handset to stop the handset(s) beeping.

Power failure – What to do

If your mains power fails, you can still use your corded phone to make and receive calls – though the

incoming call light will not work, your caller’s details will not be stored, and the display will only show

when you lift the handset.

You can still:

• View and dial numbers using your phonebook or the

, and keys

• Dial out using Recall (Flash) and pause

• Adjusttheearpiecevolume

• Mute the microphone

26

Using your menu – corded phone

Using your menu – corded phone

For information on your phonebook, please go to page 34.

For information on your answering machine, please go to page 67.

Priority/Default Setting

If you are the main user of this telephone you should change the settings in the menu so that they

arejustrightforyou.Thesesettingswillbememorisedautomaticallywheneveryouwishtomakeor

answer a call.

The user profile feature can be used by others in the household whose preferences for volume,

boost and equalizer will also be memorised and applied as indicated below.

User Proles

You can store 2 different user proles, each with different settings for the “Volume”, “Boost” and

“Equalizer” feature by naming it (Max 10 letters).

Entering a User Prole

1.1 Open your menu by pressing , then scroll using or until prole is located in the

centre of the screen then press .

1.2 Scroll using

or until the profile number required is located in the middle of the

screen then press

.

1.3 Scroll using

or until name is located in the middle of the screen then press .

1.4 Enter a name (up to ten letters) and press

.