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®
2
Conventions Used in this Users Guide
Notes
Note: Notes are set in regular type and contain general information.
Cautions
Caution! Cautions are set in bold italics and contain information regarding actions
which could potentially cause personal injury or damage to the printer.
Important Information
Important! Important information is set in italics.
3
Contents
1: Front Panel.................................................................................................................... 8
Index .............................................................................................................................. 135
7
Print Mode: Indicator Lights
Power Light:
On/off: printer on/off.
Alarm Light:
On: printer error such as paper out, paper jam, etc.
Blinking: printer error such as ROM/RAM error, spacing error, etc.
1: Front Panel
Status Light:
On: printer is ready to receive data
Blinking: printer in Print Suppress mode
8
Print Mode: Control Panel Buttons
ON-LINE/RESET Button:
Press: switches printer on/off line.
With SHIFT, hold to reset printer.
With SHIFT and printer off-line, press to initialize printer.
GROUP / ITEM / OPTION Buttons:
For use in Menu Mode.
MENU Button:
Press to enter Menu mode.
STORE Button:
No function during printing
CONFIG Button:
With printer off-line and no data
being sent: press to switch between
menu configurations CFG1 and CFG2.
See Section 1 for information on how
to set CFG1 and CFG2.
SHIFT Button:
Press and hold to engage
alternate (lower) button
functions.
PATH/TOF Button:
With printer off-line:
Press to switch paper paths.
Hold to set current paper position as Top of Form.
FF/LOAD/Micro Feed Up Button:
Press to move paper to next Top of Form.
If paper is parked, press to feed paper into print position.
With SHIFT, press for fine line feeds (1/144-inch increments).
LF/Micro Feed Down Button:
Press to execute line feed.
With SHIFT, press for reverse fine line feeds
(1/144-inch increment).
PARK Button:
Press to park continuous
form currently in paper
path.
TEAR Button:
Press to move form up to tear position
9
Menu Mode: Control Panel Buttons
MENU Button:
Press to exit Menu mode.
With SHIFT, press to print out a listing of current Menu settings.
STORE Button:
Press to save the new
setting.
GROUP Button:
Press to page through available
groups in the menu.
With SHIFT, press to page
backwards through available
groups.
OPTION Button:
Press to pages through available setting values
for the selected item.
With SHIFT,press to page backwards through
available setting values.
ITEM Button:
Press to page through available items for the selected
group.
With SHIFT, press to page backwards through available
items.
10
Menu Mode: Configuring Your Printer
Entering/Exiting the Menu Mode
To enter or exit the menu mode, press MENU.
Changing the Menu Settings
To change menu settings:
1.Press
2.Press
MENU to place the printer in the menu mode.
GROUP until the group in which you wish to make a change appears on the
second line of the display.
3.Press
4.Press
ITEM until the item which you wish to change appears on the display.
OPTION until the value you wish to set for that item appears on the second line
of the display.
5.Press
STORE to save the setting.
An asterisk (*) will appear next to the value on the display.
6.Repeat steps 2 through 5 for each item you wish to change in the menu.
7.Press
MENU to exit the menu mode.
For example, to change to 12 cpi pitch:
1.Press
2.Press
3.Press
MENU.
GROUP until Font appears on the display.
ITEM until Pitch appears on the display.
4.Press
5.Press
OPTION until 12 CPI appears on the display.
STORE.
An asterisk (*) appears next to 12 CPI.
6.Press
MENU.
Saving Configurations
You can establish two user-defined groups of menu settings—CFG1 and CFG2—then
switch back and forth between them.
When you first start up your printer, both CFG1 and CFG2 are set to the same settings as
the factory settings. You will see CFG1 (Configuration 1) at the end of the second line of
the printer display.
If you enter the menu and change settings, the new settings will automatically be stored
under the configuration—CFG1 or CFG2—which appears on the second line of the
display when you make the changes.
11
You can change either CFG1 or CFG2 back to the factory settings at any time: see
“Resetting the Menu” below.
Note: The following menu items cannot be set separately for CFG1 and CFG2:
Registration 1 through Registration 7 in the Set-Up group.
Switching Back and Forth between Configurations
To switch from CFG 1 to CFG 2, or vice versa:
1.Press
2.Press
ON-LINE/RESET to place the printer off-line.
CONFIG.
The CFG designation on the second line of the display changes.
3.Press
ON-LINE/RESET to place the printer back on-line.
The new CFG designation appears on the second line of the display.
Resetting the Menu
You can reset the menu to the original factory settings, or engage one of the user-set
values—CFG1 or CFG2—as the default.
To switch to a particular set of values, turn the printer off then:
To engage:Press and hold while turning printer on:
Factory Settings
OPTION + STORE
CFG1 Settings as defaultGROUP + ITEM
CFG2 Settings as defaultITEM + OPTION
Printing a List of Menu Items
To print out a listing of the current menu settings:
1. Press
2. Press
3. Press
ON-LINE/RESET to place the printer off-line.
MENU to enter the menu.
SHIFT and MENU at the same time.
The menu prints.
4. Press
ON-LINE/RESET to exit the menu and place the printer back on-line.
12
Summary of Menu Settings
Note: Factory settings are indicated by bold italics.
The items in the table below are arranged in alphabetical order.
ItemDescriptionEmulationsGroup(s)
# Graphic BitsChoose the graphics your system uses:ML onlySet-Up
7 or 8 dots in each column printed.
# Serial BitsChange to 7 Bits if your system uses aAllSerial I/F
7-bit data format.
Auto CRIf you want the printer to automatically addIBM onlySet-Up
a carriage return when a Line Feed is
received at the end of a line, change the
setting to Yes.
Auto Feed XTIf your system uses pin 14 of the parallelEpson onlyParallel I/F
interface to control automatic line feed,
change the setting to Valid.
Auto LFIf your printout is consistently doubleAllSet-Up
spaced, select No; if it overprints, select Yes.
Auto PathInvalid = paper path controlled by software;AllSet-Up
Valid = paper path controlled by printer;
paper automatically switches to the alternate
path when current paper runs out.
Auto SelectIf you always use the same Top of FormAllSet-Up
position, change the setting to Valid.
Baud RateSets the data transmission speed for theAllSerial I/F
serial interface.
Bi-DirectionChange to disable if you wish toAllParallel I/F
disengage bi-directional communication at
the parallel interface.
Busy LineIf the Ready/Busy protocol (factory setting)AllSerial I/F
is selected, use this to select which line your
system monitors for a busy signal.
Busy TimeSets the length of the busy signal when theAllSerial I/F
Ready/Busy protocol (factory setting) is
engaged.
Character SetDetermines the character set the printer uses.AllSymbol Sets
Code PageSets the Code Page set the printer uses:AllSymbol Sets
which selections appear depends on the
emulation selected.
17
ItemDescriptionEmulationsGroup(s)
Data Word SizeIf your computer system uses seven bitsML onlySet-Up
to make up each unit of data, change this
setting to 7.
Default PathChange to Rear Path or Front Path if youAllSet-Up
wish the printer to use that paper path
as its default.
Diagnostic TestChange to Yes if you want to perform aAllSerial I/F
diagnostic test of the serial interface
(see Appendix B: Interfacing).
DSR SignalUsed with Ready/Busy protocol (factoryAllSerial I/F
setting) to determine the way your system
handles the DSR (Data Set Ready) signal.
DTR SignalChange to Ready on Select if the DTRAllSerial I/F
(Data Terminal Ready) signal is required
when the printer is selected; leave as
Ready on Power Up if the DTR signal is
required when the printer is turned on.
Emulation ModeSets the printer emulation.NotPrinter
applicableControl
ESC SI PitchSets the character pitch used when theIBM onlySet-Up
ESC SI command is received by the
printer .
Form Tear-OffSelect 500 ms, 1 second, or 2 seconds toAllRear Feed,
turn the Form Tear-Off feature on and toFront Feed
set the time interval for the printer to wait
before advancing the paper to the tear-off
position.
GraphicsChange to uni-directional printing toAllSet-Up
improve alignment between print lines
when printing graphics. This will slow
down the printing. Alternately, you can
leave Bi-directional enabled and optimize
graphics printing by adjusting the print
registration setting in the Set-Up group.
18
ItemDescriptionEmulationsGroup(s)
Host InterfaceIf you wish to select a dedicated interfaceAllSet-Up
rather than having the printer automatically
detect the interface being used, select
parallel, serial, OKI HSP (appears only if
the print server is installed), or Opt. Card
(appears only if optional card is installed).
I/F Time OutSets the length of time the printer willAllSet-Up
wait for additional data to be received
at the interface.
Impact ModeChange to Quiet for minimum sound;AllSet-Up
change to Hi-Impact Copy for forms
thicker than 7-part carbonless.
Intr Chr Sub StInternational Character Sub Set: changeEpson onlySet-Up
to Code page Only if you wish the
printer to ignore the Language Set.
I-PrimeDetermines what the printer will doAllParallel I/F
when it receives the I-Prime signal from
the software: Buffer Print prints out the
buffer contents before resetting; Buffer
Clear dumps the buffer contents
immediately . Invalid causes the printer
to ignore the I-Prime command.
Language SetReplaces certain standard symbols withAllSymbol Sets
special characters used in foreign
languages.
LF SpeedChange to Slow if you wish to reduce theAllSet-Up
speed with which the printer executes the
line feed command when using thicker
forms.
Line SpacingChange to 8 lines per inch to get moreAllRear Feed,
lines per page.Front Feed
Op. PanelOperator Panel Function: Change toAllSet-Up
FunctionLimited Operation to deactivate the
MENU, GROUP, ITEM, OPTION,
STORE and CONFIG buttons. This
prevents these from being changed from
the control panel when several people
are using the printer.
Page LengthSets the length of the continuous formsAllRear Feed,
you are using.Front Feed
19
ItemDescriptionEmulationsGroup(s)
Page WidthChange to 8" if you are using 9-inchAllRear Feed,
continuous forms. For continuous formsFront Feed
less than 9 inches wide, the page width
must be set using software.
Caution! If the page width is set
narrower than the continuous forms
being used, the printhead will print
directly on the platen: this can
damage the printhead.
ParitySets the type of parity your system uses.AllSerial I/F
Pin 18Sets the signal on pin 18 of the parallelAllParallel I/F
interface to +5 volts or to open.
PitchSets the character width in charactersAllFont
per inch.
Ppr Out OverridePaper Out Override: Senses when lessAllSet-Up
than 1" (25 mm) of paper remains and
stops printing. Change to Yes to override
the sensor. Caution!! This can cause loss
of data and damage the printhead!
Print DEL CodeChange to Yes if you wish to print the DELML onlySet-Up
code (decimal 27) as a solid box.
Print ModeSets the typeface used: Utility, NLQAllFont
(Near letter Quality) Courier, NLQ
(Near Letter Quality) Gothic, or
HSD (High Speed Draft).
Print SuppressIf you wish to enable the print suppressAllSet-Up
command, change the setting to Yes. If
you select Yes, the printer will ignore all
data after it receives the print suppress
command.
Prop. SpacingChange to yes if you wish to engageAllFont
proportionally spaced printing.
ProtocolSwitch to X-ON/X-OFF if that is theAllSerial I/F
serial interface protocol you are using.
Rcv . BufferSets the size of the receive buffer.AllSet-Up
20
ItemDescriptionEmulationsGroup(s)
Registration 1Change the setting as required to obtain theAllSet-Up
throughbest registration for bi-directional printing.
Registration 7Each time you press OPTION, the next
setting appears on the display and the
printer prints a sample showing the
alignment for that setting. Press STORE to
select the setting with the best alignment
(asterisk appears next to the setting)
before exiting the menu.
Reset InhibitChange to Yes to prevent your softwareAllSet-Up
from resetting your printer’s settings.
SI Pitch (10)Sets the pitch to be engaged when theIBM onlySet-Up
printer control panel is set for 10 cpi and
the SI command is received.
SI Pitch (12)Sets the pitch to be engaged when theIBM onlySet-Up
printer control panel is set for 12 cpi and
the SI command is received.
SizeChange to Double for double width andAllFont
height printing.
Skip Over Perf.Change to Yes if you want the printer toAllRear Feed,
go to the next page when it comes withinFront Feed
1" (25 mm) of the bottom of the page.
Keep it set to No if your software has its
own page formatting controls.
StyleChange to italics if you want the printedAllFont
characters to be slanted.
Time Out PrintIf your software spends a long time pro-AllSet-Up
cessing between portions of data it feeds
to the printer, change the setting to Invalid
to keep your printer from printing the
received data while it is waiting for more.
Width ControlUsed to limit printhead travel. SelectAllSet-Up
Mode 1 to wrap print lines which exceed
the width of the paper. Select Mode 2 to
cut off the end of print lines which exceed
the width of the paper.
Zero CharacterIf you do not want the printer to use a slashAllSymbol Sets
to distinguish a zero from the capital letter
O, change the setting to Unslashed.
21
2: Maintenance
Replacing the Ribbon
Remove the Old Ribbon
1.Turn the printer off, then press on the area(s) marked PUSH and open the printhead
access cover.
Caution! The printhead may be extremely HOT!
2.Move the printhead to the ribbon loading area (1).
22
3.Unthread the ribbon from the printhead, then remove and discard the cartridge.
Prepare the New Ribbon
1.Open the new ribbon cartridge and swing out the ribbon arms at either end of the
ribbon cartridge until they snap into place.
2.Push in on the white plastic ribbon restraint at the right end of the cartridge.
3.Pull out the red shipping restraint.
23
Install the New Ribbon
1.Install the ribbon cartridge in the printer: place the ribbon arms over the metal tabs at
either end, then press down on the cartridge.
2.Feed the ribbon over the back of the printhead, threading it into the black guides (1) on
either side of the printhead.
Caution! Be careful not to twist the ribbon: this can cause jams.
24
3.Turn the blue knob counter clockwise (in the direction of the molded arrows) to take up
any slack in the ribbon, then close the printhead access cover.
Caution! Do NOT turn the knob clockwise: this can cause the ribbon to jam!
Clearing Paper Jams
Front Feed Jams
To clear a front feed paper jam:
1.Press PARK to retract the paper from the paper path.
2.Turn the printer off.
3.Pull the front access door out and lift it up into the open position.
25
4.Open the tractor pin covers and remove the jammed paper. Be careful to remove any
ripped pieces.
5.Tear off two or three forms to ensure a clean, unwrinkled form, then reload the
continuous forms on the pins and close the tractor pin covers.
6.Close the front access door and turn the printer on.
7.Press FF/LOAD to load the paper into the print path.
If the paper continues to jam...
If you continue to experience paper jams, there are probably some inaccessible pieces
stuck in the paper path. To correct this:
1.Press the
PARK button to retract the paper from the paper path.
2.Open the front access door.
3.Fold some continuous forms paper over three times to form a thick “sheet,” then load
the sheet on the tractors, and press
FF/LOAD. The sheet will feed into the printer,
pulling any loose pieces through the path and out into the printhead area.
4.Remove the pieces, then press
FF/LOAD and remove the thick paper.
5.Reload your regular continuous forms and close the front access door.
6.Press
FF/LOAD.
26
Rear Feed Jams
To clear a rear feed paper jam:
1.Press PARK to retract the paper from the paper path.
2.Turn the printer off.
3.Push on the rear-feed access cover tabs and swing the cover back.
4.Open the tractor covers and remove the jammed paper. Be careful to remove any ripped
pieces.
5.Tear off two or three forms to ensure a clean, unwrinkled form, then reload the
continuous forms on the pins and close the tractor covers.
6.Close the rear-feed access cover and turn the printer on.
7.Press
FF/LOAD to load the paper into the printing path.
27
If the paper continues to jam...
If you continue to experience paper jams, there are probably some inaccessible pieces
stuck in the paper path. To correct this:
1.Press the
2.Open the rear-feed access cover.
3.Fold some continuous forms paper over three times to form a thick “sheet,” then load
the sheet on the tractors, and press
pulling any loose pieces through the path and out into the printhead area.
4.Remove the pieces, then press
5.Reload your regular continuous forms and close the rear-feed access cover.
6. Press
PARK button to retract the paper from the paper path.
FF/LOAD. The sheet will feed into the printer,
FF/LOAD and remove the thick paper.
FF/LOAD.
Replacing the Power Fuse
To replace the power fuse:
1.Turn the printer off and unplug it from the outlet.
2.Turn the fuse housing (1) to the left and remove it from the printer.
3.Replace the fuse and reinstall the fuse housing in the printer.
4.Plug the printer back in and turn it on.
28
Cleaning the Housing
You should clean the housing every few months (or after about 300 hours of operation).
Caution! Never use solvents or strong detergents on the cabinet: they could damage
the housing.
Cleaning the Interior
1.Press
2.Turn the printer off.
3.Press on the area(s) marked PUSH and open the printhead access cover.
PARK to remove the paper from the print path.
4.Use a clean, dry cloth to dust around inside the printer. Remove any loose bits of paper.
29
5.Close the printhead access cover.
6.Pull out the front access cover and lift it into the open position.
7.Vacuum out any paper dust and loose bits of paper, then close the cover.
8.Open the rear-feed access cover and vacuum out any paper dust and loose bits of paper,
then close the cover.
9.Turn the printer back on and press FF/LOAD to load paper back into the print path.
Cleaning the Exterior
Use a damp cloth with a mild detergent to wipe the printer’s external housing clean.
30
3: Troubleshooting
General Troubleshooting
Problem:
Nothing happens when I turn on the printer.
Solutions:
1.Check the power cord connection to the outlet.
2.If you are using a power strip, make sure it is turned on and that the fuse has not blown
nor the circuit breaker tripped.
3.Check the fuse (1) at the back of the printer:
Problem:
The printer does not print when the computer sends data.
Solutions:
1.Is the Status light on? If not, press
2.Check that the interface cable is securely connected to both the printer and to the
computer or network.
3.If you have the optional accessory card installed, make sure it is firmly seated in the
printer.
ON-LINE/RESET.
31
Problem:
I’m getting strange symbols, incorrect fonts, etc.
Solution:
1.Check to be sure that the printer driver you have selected in your software matches the
printer emulation.
2.If you have embedded any printer commands in your software, check to be sure that
you entered them correctly.
Problem:
The MENU, GROUP, ITEM, OPTION and STORE buttons on the front panel won’t work.
Solution:
The Op. Panel Function in the printer menu can be used to disable these buttons. If the
printer is part of a customized system or if it is used by a number of people, the system
manager may have used this option to make sure the printer is always set properly.
Problem:
The files I send do not print the way I have the menu and front panel set.
Solution:
Before sending a file to the printer, the software may be sending either an “initialization
string” or an I-Prime signal to the printer.
The initialization string contains codes that override the panel and menu settings. To
change the printer to ignore the reset code, press MENU to enter the menu mode, go to
the Set-Up group and change the setting for the Reset Inhibit item to Yes (see Section 1
for more information on changing menu settings).
The I-Prime signal will automatically override any front panel settings you have made. To
eliminate this problem, press MENU to enter the menu mode, go to the Parallel I/F group
and change the setting for I-Prime to Invalid (see Section 1 for more information on
changing menu settings).
32
Problem:
I am continuing to have paper exit jams.
Solution:
If you are using front feed, make sure that the front of the printer is flush with the edge of
the table.
If you are using rear feed, make sure that the rear of the printer is flush with the edge of
the table.
If you are switching paper paths on a regular basis, use a table/support for the printer
which is close to the front-to-back depth of the printer so that both the front and rear of
the printer can be placed flush with the edge of the support.
Problem:
The front access door won’t close properly.
Solution:
Make sure that the front-feed tractor covers are properly closed.
33
Problem:
I’m trying to print envelopes, but they keep jamming.
Solution:
If you load continuous-form envelopes at the default position, the auto gap thickness is
sensed at the envelope’s flap position which is thinner than the envelope’s main area. This
can cause jamming when the envelopes are being printed.
The auto gap needs to be set at the thicker area of the envelope. To do this:
1.Press
2.Hold
3.Press
4.Press
FF/LOAD to load the envelope forms into the print path.
SHIFT and press FF/LOAD/Micro Feed Up until the bail closes.
PARK to remove the envelopes from the print path.
FF/LOAD.
5.Send one address to start the printhead moving so that the gap is automatically set for
the double thickness area of the envelope.
6.Press
7.Hold
8.Press
PARK to remove the envelopes from the print path.
SHIFT and press PATH/TOF to reset the Top of Form to the factory setting.
FF/LOAD to load the envelopes back into the print path.
Error Messages
Error MessageWhat to Do
AUTO GAPPrinthead gap malfunction. Try turning the printer of f, then on
again. If message persists, contact your service provider (see
Section 4).
BAILBail motor not functioning properly. Try turning the printer off,
then on again. If message persists, contact your service provider
(see Section 4).
CENTERINGSpacing error during centering operation. Try turning the printer
off, then on again. If message persists, contact your service
provider (see Section 4).
CG-ROMTry turning the printer off, then on again. If message persists,
contact your service provider (see Section 4).
COVER OPENPrinthead access cover is open. Close it.
D-RAMTry turning the printer off, then on again. If message persists,
contact your service provider (see Section 4).
34
Error MessageWhat to Do
DATA REMAINData is being held in the buffer due to the fact that the printhead
cover is open. Close the cover, then press ON-LINE/RESET.
EEPROMTry turning the printer off, then on again. If message persists,
contact your service provider (see Section 4).
EJECT JAMPaper jammed as it was being ejected. Correct the jam and
reload paper.
FEED JAMPaper jammed during a print job as it was feeding through the
printer. Clear the paper jam (see Section 2) and reload paper.
FUSEInternal fuse has blown. Contact your service provider (see
Section 4).
HEAD 1 FANPrinthead Fan 1 is damaged. Contact your service provider (see
Section 4).
HEAD 2 FANPrinthead Fan 2 is damaged. Contact your service provider (see
Section 4).
HEAD THERMALPrinthead has overheated. Turn the printer off and wait for the
printhead to cool down, then try again. If the message persists,
contact your service provider (see Section 4).
HEAD THERMISTORPrinthead thermistor is damaged. Contact your service provider
(see Section 4).
HOMINGTry turning the printer off, then on again. If message persists,
contact your service provider (see Section 4).
INVALID IPTIllegal IPT alarm. Try turning the printer off, then on again. If
message persists, contact your service provider (see Section 4).
LCD TIME OUTTry turning the printer off, then on again. If message persists,
contact your service provider (see Section 4).
LF THERMALThe line feed motor has overheated. Turn the printer off and wait
for it to cool down, then try again. If the message persists,
contact your service provider (see Section 4)
LOAD JAMPaper jammed as it was being loaded into the print path. Press
PARK to remove the paper from the print path, then clear the
paper jam (see Section 2) and reload paper.
MAIN LSITry turning the printer off, then on again. If message persists,
contact your service provider (see Section 4).
OFF-LINEPrinter is off line (ALARM light on). Press ON-LINE/RESET
when you are ready to place the printer back on line.
35
Error MessageWhat to Do
OKI HSP CONNECTThere is a problem with the OKI HSP connection. Check to be
sure that the print server is properly installed and that the
connection is secure. If message persists, contact your service
provider (see Section 4).
OPT CARD ROMThere is a problem with the ROM on the optional interface card.
Try turning the printer off, then on again. If message persists,
contact your service provider (see Section 4).
OPT CARD CONNECTThere is a problem with the connection to the optional interface
card. Check to make sure that the card is properly installed and
that the connection is firm, then try turning the printer off, then
on again. If message persists, contact your service provider (see
Section 4).
OPTICAL SENSORPaper width sensor alarm. Try turning the printer off, then on
again. If message persists, contact your service provider (see
Section 4).
PAPER ENDPaper has run out. Load a new stack of continuous forms.
PAPER JAMPaper edge has ripped and caused a jam. Clear the paper jam
(see Section 2) and reload paper .
PAPER RELEASEThe bail is partially open. Press SHIFT + PARK.
PARK JAMPaper jammed as it was being parked. Clear the paper jam (see
Section 2) and reload paper.
PA TH CHANGEPath switching motor is not functioning properly. Contact your
service provider (see Section 4).
PA TH CHANGE JAMPaper jam during change in paper path.
* 1. Check to be sure that paper is loaded in both paths.
* 2. Determine which path is jammed, then clear the jam and
reload paper.
POWER FANPower supply fan malfunction. Contact your service provider
(see Section 4).
PROGRAM-ROMTry turning the printer off, then on again. If message persists,
contact your service provider (see Section 4).
RIBBONRibbon motor not functioning properly . Try turning the printer
off, then on again. If message persists, contact your service
provider (see Section 4).
36
Error MessageWhat to Do
RIBBON JAM1. Check to be sure that the ribbon is not twisted: open the
printhead access cover, remove the ribbon from around the
printhead and reload it around the printhead and guides,
making sure that it does not get twisted as you load it.
2. Remove the ribbon from the printer, turn the take-up knob
counter clockwise (in the direction of the molded-on arrows) a
few times, then re-install it (see Section 2).
3. If this does not clear the problem, try installing a new ribbon.
SP THERMALThe spacing motor has overheated. Turn the printer of f and wait
for it to cool down, then try again. If the message persists,
contact your service provider (see Section 4)
SPACE FANSpacing motor fan malfunction. Contact your service provider
(see Section 4).
SPACINGTry turning the printer off, then on again. If message persists,
contact your service provider (see Section 4).
S-RAMTry turning the printer off, then on again. If message persists,
contact your service provider (see Section 4).
WDTWatch dog time-out alarm. T ry turning the printer of f, then on
again. If message persists, contact your service provider (see
Section 4).
37
4: Service Information
Getting Service & Support
Note: For the latest information on getting service and support, consult our multilingual
web site (English, French, Spanish, Portuguese): http://www.okidata.com
Your Dealer
Consult the store where you purchased your printer, or in the U.S. and Canada, call 1800-OKIDATA (1-800-654-3282) for the location of the nearest Authorized Okidata
Service Dealer. Have your ZIP code ready.
• Proof of purchase is required for warranty work. Be sure to retain your purchase
documents.
Okidata Information System Automated Attendant
1-800-OKI-DATA (1-800-654-3282)
U.S and Canada only.
For automated customer support information, call 1-800-OKI-DATA (1-800-654-3282).
The Okidata Information System Automated Attendant is available 24 hours a day, seven
days a week, and can provide immediate assistance with:
• Sales and service referrals
• Parts and supplies referrals
• Product information
• Access to Faxable Facts retrieval system
1-800-OKI-DATA (1-800-654-3282) also provides access to our Okidata Customer
Support Professionals.
38
Okidata Customer Support Professionals
1-800-OKI-DATA (1-800-654-3282)
U.S and Canada only.
Our Customer Support staff is available 24 hours a day, 7 days a week. Please be sure that
you are calling from a telephone close to your printer so you can describe your problem
accurately.
Our Customer Support Professionals are trained on all current OKI products. They can
answer your questions regarding:
• Locations of Sales & Service Dealers
• Installation of your OKI printer
• Usage/normal maintenance of your printer
• Availability/installation of printer drivers
• Error message interpretation/solutions
• Parts and Supplies identification
• Consumer relations
Note: Customer Support Professionals are not trained to provide assistance with the use
of commercial software packages. Please consult your software users manual for
times and availability of the manufacturers support.
39
Okidata Service Locations
If repair to your printer becomes necessary, the repair can be handled by one of Okidata’s
many repair facilities.
In the U.S. and Canada
Before shipping your printer, call 1-800-OKI-DATA (1-800-654-3282) for a return
authorization number. Select the “service” option to find an appropriate service depot.
After receiving your return authorization number, you will be given directions for
shipping your product to one of our repair facilities.
• Allow 10 days for round trip shipping repair via a depot.
• Carry-in repairs must be called in first to schedule service.
In Latin America
Before shipping your printer, call one of the service centers listed below. For a complete
listing of all available service centers in Latin America, consult the Spanish and
Portuguese sections of our multilingual web site at http://www.okidata.com.
Before you order, know your printer model number (Pacemark 4410) and have the correct
part number and description of the item
Ways to Purchase
• Consult the dealer where you purchased your printer
• Consult an Okidata Authorized Sales or Service Dealer.
In the U.S. and Canada, call 1-800-OKIDATA (1-800-654-3282) for the nearest
Authorized Sales and Service location. Have your ZIP code ready for our Customer
Support Representatives.
• In the U.S., order toll-free by phone at 1-800-OKIDATA (1-800-654-3282), using
VISA
®
, MasterCard®, or American Express®.
• In Canada, call 905-602-6400 to order parts: VISA and American Express are accepted.
• Check office supply catalogs or your local stationery store. Most carry Okidata brand
ribbons. Be sure to ask for genuine Okidata ribbons!
41
Accessories
Note: For the latest available accessories for the Pacemark 4410 printer, check our web
site —
OkiLAN® Model 6100e Ethernet® Network Interface Card, P/N 70034201
http://www.okidata.com.
For Pacemark 4410 non-network version only. Installs in the network/option slot to
convert the printer for use in network environments.
OKI Adapter Card
For Pacemark 4410 non-network version only. This card installs in the network/option
slot to allow use with third-party options such as Twinax/Coax boards. For more
information, check our web site — http://www.okidata.com — or call
1-800-OKI-DATA (1-800-654-3282).
Replacement Parts
Fuse, 120 volt ...............................Order # 56305901
NLQ (Near Letter Quality)Courier, Gothic
UtilityGothic
HSD (High Speed Draft)Gothic
Scalable Fonts (22 to 216 point)Courier, Gothic
Bar Code FontsCode 39, UPC A, UPC E, EAN 8, EAN 13,
Interleaved 2 of 5, Code 128, PostNet
45
Reliability
ParameterReliability
Mean Time Between Failures (MTBF)15,000 hours at 25% duty cycle and
35% page density
Mean Time to Repair (MTTR)15 minutes, major subassembly level
Printhead Life400 million characters average in 10 cpi utility
mode at 25% density and 35% page density
Ribbon Life (on average, 10 cpi utility)15 million characters
Paper Specifications
Front Feed
Maximum thickness: 0.031 inches (0.79 mm)
TypeWeightThicknessWidth
Single Part12 to 24 lb.0.031 inch3* to 16½ inches
(45 to 90 g/m2)(0.79 mm)(76 to 419 mm)
Carbonless (1 + 9 max.)**9 to 11 lb.0.031 inch3* to 16½ inches
(34 to 40 g/m2)(0.79 mm)(76 to 419 mm)
Interleaf (1 + 6 max)9 to 14 lb. paper0.031 inch3* to 16½ inches
(34 to 52 g/m2)(0.79 mm)(76 to 419 mm)
9 lb. carbon (34 g/m2)
LabelsN.A.0.011 inch3¼ to 15 inches
(0.28 mm)(83 to 381 mm)
Envelopes24 lb. (90 g/m2) max.0.014 inch3 to 10 inches
(0.36 mm)(76 to 254 mm)
Card Stock100 lb. (375 g/m2) max.0.008 inch3 to 8 inches
(0.20 mm)(76 to 203 mm)
*For paper widths less than 5 inches (127 mm), remove the support between the tractors.
** When using forms thicker than 7-part carbonless or its equivalent, you must enter the Menu
mode, then go to the Impact Mode item in the Set-Up group and select High-Impact Copy
as the setting.
46
Rear Feed
Maximum thickness: 0.014 inches (0.36 mm)
TypeWeightThicknessWidth
Single Part12 to 24 lb.0.014 inches3* to 16½inches
(45 to 90 g/m2)(0.36 mm)(76 to 419 mm)
Carbonless (1 + 5 max.)9 to 11 lb.0.014 inches3* to 16½ inches
(34 to 40 g/m2)(0.36 mm)(76 to 419 mm)
Interleaf (1 + 3 max)9 to 14 lb. paper0.014 inches3* to 16½ inches
(34 to 52 g/m2)(0.36 mm)(76 to 419 mm)
9 lb. carbon (34 g/m2)
* For paper widths less than 5 inches (127 mm), remove the support between the tractors.
Operating: 20 to 80%RH (Maximum wet bulb temperature 30°C)
Storage: 5 to 95%RH (Maximum wet bulb temperature 40°C)
47
Electrical Specifications
Voltage:90 to 264 Volts, AC, universal
Frequency: 50 or 60 Hz, ±2%
Power Consumption
Idling:Less than 15 watts
Local Test:About 295 watts
Memory
ROM:two x 512 KB EPROM
RAM:
Resident: 512KB
Receive Buffer Size: 28KB maximum (56KB maximum, no DLL)
DLL: 27.75KB maximum (NLQ = 2 x 12KB; UTL = 3.25K)
48
B: Interfacing
Parallel Interface
The parallel interface is standard IEEE 1284 bi-directional with a 36-pin, Amphenol
57-40360-12-D56 receptacle. It requires a Centronics-equivalent parallel cable with the
following:
• Amphenol 57-30360 or AMP 552274-1 plug (or equivalent) with 36 pins
• AMP 552073--1 (or equivalent) cover
• UL and CSA approved shielded cable, maximum 6 feet, with twisted pair conductors.
Parallel Interface Pin Assignments
Pin No.SignalReturn PinDirection
1Data Strobe19To printer
2Data Bit 120To printer
3Data Bit 221To printer
4Data Bit 322To printer
5Data Bit 423To printer
6Data Bit 524To printer
7Data Bit 625To printer
8Data Bit 726To printer
9Data Bit 827To printer
10Acknowledge28From printer
11Busy29From printer
12Paper End30From printer
13SelectNo returnFrom printer
14Auto FeedTo printer
• Communication Protocol: Ready/Busy (default) or X-ON/X-OFF
Serial Interface Pin Assignments
Pin No.SignalSymbolDirection
1Protective GroundPG2Transmitted DataTDFrom printer
3Received DataRDTo printer
4Request to SendRTSFrom printer
5Unused-6Data Set ReadyDSRTo printer
7Signal GroundSG8 to 10Unused-11Supervisory Send DataSSDFrom printer
12 to 19Unused-20Data T erminal ReadyDTRFrom printer
21 to 25Unused--
51
Commonly Used Serial Cable Configurations
IBM 25-Pin Cable Configuration
ComputerPrinter
PG1 ______________ 1 PG
TD2 ______________ 3 RD
RD 3 ______________ 2 TD
CTS 5 ______________ 11 SSD
DSR 6 ______________ 20 DTR
6 DSR
SG 7 ______________ 7 SG
4 RTS
5 CTS
IBM 9-Pin Cable Configuration
ComputerPrinter
RD 2 ______________ 2 TD
TD 3 ______________ 3 RD
SG 5 ______________ 7 SG
DSR 6 ______________ 20 DTR
6 DSR
CTS 8 ______________ 11 SSD
4 RTS
5 CTS
52
Serial Interface Test
To perform a local diagnostic test of the serial interface:
Note: To stop the test at any time, turn the printer off.
You need a test connector to jumper the following pins:
1.Enter the printer menu and change the Diagnostic Test item in the Serial I/F group to
Yes.
2.Turn the printer off.
3.Plug the test connector into the serial interface receptacle.
4.Turn the printer on:
• The printer prints the message “LOOP TEST”
• The printer checks the memory function of the message buffer, then prints “RAM
GOOD” if the memory check is okay, or “RAM BAD” if the memory check fails.
• The signal logic is checked. If the signal logic is okay, “I/F GOOD” prints. If it is
faulty, “I/F BAD” prints.
• Hexadecimal characters from 20 to 7E are transmitted through the TD (Transmit
Data) line, and received through the RD (Receive Data) line, then written to the
message buffer. The above stored data is then printed.
• This process repeats until the printer is turned off.
5.Turn the printer off, then press and hold
MENU while turning the printer back on.
This ends the test and places you in the Menu mode.
6.Go to the Serial I/F group and change Diagnostic Test back to No.
7.Press
STORE to save the setting, then press MENU to exit the Menu mode.
53
Ethernet® 10/100 BaseT Interface
The print server has an Ethernet 10/100 BaseT interface with an RJ45 receptacle and a
parallel interface for interconnection with the printer.
The interface is supplied with a short cable for connection of the parallel interface.
Note: The Ethernet port requires a 10/100 BaseT cable with two twisted-wire pairs.
Ethernet 10/100 BaseT Interface
Pin Assignments
Pin No.SignalDescription
1TD+Transmit Data +
2TD-Transmit Data 3RD+Receive Data +
4Not Used5Not used6RD-Receive Data
7, 8Not Used-
54
Print Server Parallel Output Pin Assignments
Pin No.SignalSourceDescription
1nSTROBEPrint ServerIndicates when the data on the data
lines is valid.
2-9DATA 1-8Print ServerEight lines used for data transfer.
10nACKPrinterData acknowledge signal.
11BUSYPrinterIndicates the printer is not ready to
receive data.
12PAPER ERRORPrinterIndicates a paper error.
13SELECTPrinterIndicates the printer is online.
14nAUTOFEEDPrint ServerUsed for IEEE-1284 compliance.
15nFAULTPrinterIndicates a printer error condition.
16nINITPrint ServerInstructs the printer to initialize.
17nSELECT INPrint ServerUsed for IEEE-1284 compliance.
18-25GND-Ground
Set in inches, n = 0 or 128ESC C NUL n1B 43 00 n27 67 0 n
Set in lines, n = 1 to 127ESC C n1B 43 n27 67 n
a1
bn
57
Epson CommandASCIIHexadecimalDecimal
Vertical Control (continued)
Line Feed
n/144 inch, n = 0 to 255ESC % 5 n1B 25 35 n27 37 53 n
n/216 inch, n = 0 to 255ESC J n1B 4A n27 74 n
Forward LF with CRLF0A10
Reverse LF, n = 0 to 255ESC j n1B 6A n27 106 n
IBM Character Set I, SelectESC 71B 3727 55
IBM Character Set II, SelectESC 61B 3627 54
IBM Code Page, SelectESC [ T Ln Hn NUL1B 5B 54 Ln Hn 0027 91 84 Ln Hn 0
p1 specifies the subsequent data amount (MSB is ignored).
•p
= 0, 1, or 3: command is ignored.
1
•p
= 2, 4, 5, 6, 7, or 8: command is valid.
1
•p
³ 9: data between n1 and n8 are valid, and data from n9 to P1 will be discarded.
1
Parameters n1 and n
2
Parameters n1 and n2 are used to select the bar code type (the upper four bits are ignored).
n1n2Bar Code Type
01EAN 8
02EAN 13
10UPC-A
14UPC-E
20Code 39
30Interleaved 2 of 5
40Code 128
Parameters n3 and n
4
Parameters n3 and n4 specify the vertical bar code length in 6/72-inch units (the upper four
bits are ignored).
Vertical bar code length : [(n
•n
= n4 = 0: maintains the current setting.
3
• [(n
x 10) + n4] ³ 25: sets to 24.
3
x 10) + n4] x 6/72-inch.
3
91
Parameter n
5
Parameter n5 specifies the width of the black bar.
The minimum black bar width is 1/72-inch.
•n
= 0: maintains the current setting.
5
•n
³8: sets to 7.
5
Parameter n
6
Parameter n6 specifies the space width.
The minimum space width is 1/72-inch.
•n
= 0: maintains the current setting.
6
•n
³ 8: sets to 7.
6
Parameter n
7
Parameter n7 specifies the ratio between the wide element and the narrow element.
n
Ratio between wide and narrow elements
7
12 to 1
22.5 to 1
33 to 1
43.5 to 1
54 to 1
64.5 to 1
75 to 1
•n
= 0: maintains the current setting.
7
•n
³ 8: sets to 7.
7
Parameter n
8
Parameter n8 specifies the character type (character size fixed at 12 cpi).
•n
= 0: none
8
•n
= 1: Utility
8
•n
³ 2: NLQ
8
92
Print Bar Code Data Command
ASCIIHexadecimalDecimal
ESC DLE B p1 pm <data>1B 10 42 p1 n <data>27 16 66 p1 n <data>
Parameter p
1
Parameter p1 specifies the subsequent data amount (the MSB is ignored).
Parameter p
m
Parameter pm selects mode A, B, or C of Code 128 bar codes. When another bar code type
is selected, parameter pm is ignored.
•p
= 65: Code 128 mode A
m
•p
= 66: Code 128 mode B
m
•p
= 67: Code 128 mode C
m
<Data>
Indicates the bar code data.
Postnet Bar Code Command
ASCIIHexadecimalDecimal
ESC DLE C p1 <data>1B 10 43 p1 <data>27 16 67 p1 <data>
Parameter P
1
Parameter p1 specifies the amount or data to follow (MSB is ignored).
•p
= 1 to 20
1
<Data>
Indicates the bar code data.
93
Custom Font Commands: Epson & IBM
Note: Custom characters are not saved when the printer is turned off.
Epson FX Custom Font Command
ASCIIHexadecimalDecimal
ESC & m n1 n2 a d1 ... d
11
1B 26 m n1 n2 a d1 ... d
11
27 38 m n1 n2 a d1 ... d
11
This command is used to define up to 256 character patterns and store the patterns in
RAM. The matrix size used to define the characters is 11 horizontal dot columns x 8
vertical dot columns. Used with Utility mode only.
The first portion of this command—ESC & NUL n
—is used once to set up the printer
1 n2
for the characters to be stored.
The second portion of this command—a d
... d11—is used repeatedly, once for each
1
character to be defined and stored.
Parameter m
Use NUL (00H, 0D) for parameter m. This parameter sets the area of RAM used to store
the data.
Parameters n1, n
2
Parameter n1 is used to set the location of the first character to be redefined and parameter
n2 is used to set the location of the last character to be redefined.
If less than 256 characters are to be defined, all character locations (addresses) must be
consecutive from the starting character.
•n
, n2 = 0 to 255 decimal
1
Parameter a
Parameter a sets the character type, according to the values assigned to its 8-bit definition.
• a = 0 to 255 decimal
94
Bit Definitions for Parameter a
Byte b
7
b7 = 1: ascender, dot rows 1 to 8
b
= 0: descender, dot rows 2 to 9
7
Bytes b
to b
6
0
Bytes b6 to b4 are used to set the left side clearance.
b6b5b4Clearance
000 0
001 1
010 2
011 3
100 4
101 5
110 6
111 7
Bytes b3 to b
0
Bytes b3 to b0 are used to set the right side clearance
b3b2b1b0Clearance
01007
01016
01105
01114
10003
10012
10101
10110
Parameters d1...d
11
Parameters d1 through d11 are used to provide column data, repeated for each character to
be defined. Each column of data = 1 byte; column 1 = byte 1.
•d
...d11 = 0 to 255 decimal
1
95
IBM Proprinter III Custom Fonts Command
ASCIIHexadecimalDecimal
ESC = c1 c2 m n a1 a2 d1...d
11
1B 3D c1 c2 m n a1 a2 d1...d
27 61 c1 c2 m n a1 a2 d1...d
11
This command is used to define up to 256 character patterns and store the patterns in
RAM.
Dot Columns
Print QualityHorizontalVertical
Utility118
NLQ (Near Letter Quality)238
The first portion of this command—ESC = c1 c2 m n—is used once to set up the printer
for the characters to be stored.
The second portion of this command—a
...d11—is used repeatedly, once for each
1 a2 d1
character to be defined and stored.
Parameter c
1
Parameter c1 is used to define the low byte of the total data count.
11
•c
= 0 to 255 decimal
1
Paramter c
2
Parameter c2 is used to define the high byte of the total data count.
•c
= 0 to 255 decimal
2
Parameter m
Parameter m is used to set the print quality.
• m = 20: UTL
• m = 21: NLQ II/Alternate NLQ II
Parameter n
Parameter n sets the starting character in RAM to be defined as custom characters.
• n = 0 to 255 decimal
96
Parameter a
1
Parameter a1 sets the character type.
•a
= 0 to 255 decimal
1
Bit definitions for parameter a
Bit b
7
1
b7 = 0: ascender character
b
= 1: descender character
7
Bits b6, b5, b4, b3, b
2
Ignored
Bits b1 and b
b1b0Meaning
00Makes b7 valid
01Line draw, b7 invalid
10Shading, b7 invalid
11Extends NUL downwards by 4 dots, b7 invalid
Parameter a
0
2
Parameter a2 sets the amount of proportional spacing.
•a
= 0 to 255 decimal
2
Parameters d1 through d
•d1...d11 = 0 to 255 decimal
11
97
Select Menu Item 1 Command
ASCIIHexadecimalDecimal
ESC DLE D Pno Pa1 Pb
Pa2 Pb2...Pan Pb
n
1
1B 10 44 Pno Pa1 Pb
Pa2 Pb2...Pan Pb
n
1
27 16 68 Pno Pa1 Pb
Pa2 Pb2...Pan Pb
n
1
This command is used to set the menu.
Parameter Pno
Designates the number of parameter bytes since the designated number. Invalid with
MSB.
• 00H £ Pno £ FFH
Pno = 00H or 01H, an initial setting (menu setting for current conditions) will be
performed, but the menu contents not be changed.
Parameter Pa
Determines the item number in the menu.
Bit 6 = 1 allows the recognition of Pa parameter.
MSB is invalid.
• 40H £ Pa £ 7FH
• C0H £ Pa £ FFH
Parameter Pb
Pb : determines the setting values of the menu.
Bit 6 = 0 allows the recognition of Pa parameter.
MSB is invalid.
X1000110Character setX0000000Symbol Set I (Standard)
X0000001Set II (Line Graphics)
X0000010Block Graphics
X100011 1Language SetX0000000American
X0000001French
X0000010German
X0000011British
X0000100Danish I
99
GroupPa: b7...b
ItemPb: b7...b
0
0
Setting
Font (cont.)X1000111Language SetX0000101Swedish
(cont.)X0000110Italian
X0000111Spanish I
X0001000Japanese
X0001001Norwegian
X0001010Danish II
X0001011Spanish II
X0001100Latin American
X0001101French Canadian
X00011 10Dutch
X00011 11Publisher
Symbol SetsX1001000Zero CharacterX0000000Unslashed
X0000001Slashed
X1001001Code PageX0000000USA
X0000001Canada French
X0000010Multilingual
X0000011Portugal
X0000100Norway
X0000101BRASCII
X0000110Abicomp
Rear FeedX1001010Line SpacingX00000006LPI
X00000018LPI
X1001011Form Tear-OffX0000000Off
X0000001500ms
X00000101sec
100
X00000112sec
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