Every effort has been made to ensure that the information in this document is complete,
accurate, and up-to-date. The manufacturer assumes no responsibility for the results of
errors beyond its control. The manufacturer also cannot guarantee that changes in software
and equipment made by other manufacturers and referred to in this guide will not affect
the applicability of the inform a t ion in i t. Mention of software products manufactured by
other companies does not necessarily constitute endorsement by the manufacturer.
While all reasonable efforts have been made to make this document as accurate and helpful
as possible, we make no warranty of any kind, expressed or implied, as t o the accuracy or
completeness of the information contained herein.
The most up-to-date drivers and manuals are available from:
Company.
Windows is a registered trademark of Microsoft Corporation.
ENERGY STAR is a trademark of the United States Environmental Protection Agency.
Apple, Macintosh, Mac and Mac OS are registered trademarks of Apple Inc.
Other product names and brand names are registered trademarks or trademarks of their
proprietors.
As an ENERGY STAR Program Participant, the manufacturer has determined
that this product meets the ENERGY STAR guidelines for energy efficiency.
This product complies with the requirements of the Council Directives 2004/
108/EC (EMC), 2006/95/EC (LVD),1999/5/EC (R&TTE) and 2009/125/EC
(EuP), as amended where applicable, on the approximation of the laws of the
member states relating to Electromagnetic Compatibility, Low Voltage, Radio
& Telecommunications Terminal Equipment and Energy Using Products.
The following cables were used to evaluate this product to achieve EMC directive
2004/108/EC compliance and configurations other than this may affect that compliance.
CABLE TYPELENGTH
(METRE)
Power1.8
USB5
Parallel1.8
CORESHIELD
88
89
89
LAN 15
88
Preface > 2
E
MERGENCY FIRST AID
Take care with toner powder:
If swallowed, give small amounts of cold water and seek medical attention. DO
NOT attempt to induce vomiting.
If inhaled, move the person to an open area for fresh air. Seek medical
attention.
If it gets into the eyes, flush with large amounts of water for at least 15
minutes keeping eyelids open. Seek medical attention.
Spillages should be treated with cold water and soap to help reduce risk of
staining skin or clothing.
M
ANUFACTURER
Oki Data Corporation,
4-11-22 Shibaura, Minato-ku,
Tokyo 108-8551,
Japan
I
MPORTER TO THE
Oki Europe Limited (trading as OKI Printing Solutions)
Blays House
Wick Road
Egham
Surrey TW20 0HJ
United Kingdom
EU/
AUTHORISED REPRESENTATIVE
For all sales, support and general enquiries contact your local distributor.
NOTE
A note provides additional information to supplement the main text.
W
ARNINGS
CAUTION!
A caution provides additional information which, if ignored, may
result in equipment malfunction or damage.
WARNING!
A warning provides additional information which, if ignored, may
result in a risk of personal injury.
For the protection of your product, and in order to ensure that you benefit from its full
functionality, this model has been designed to operate only with genuine original toner
cartridges. Any other toner cartridge may not operate at all, even if it is described as
“compatible”, and if it does work, your product's performance and print quality may be
degraded.
Specifications subject to change without notice. All trademarks acknowledged.
Notes, Cautions and Warnings > 6
I
NTRODUCTION
Congratulations on purchasing thismonochrome page printer.
Your new printer is designed with a range of advanced features to give you crisp black and
white pages at high speed on a wide range of print media.
For your information, a summary of the main features of your printer is given below.
P
RINTER FEATURES
>Four different models to choose from: B411d, B411dn, B431d, B431dn
(d denotes Duplex included and n denotes Network Interface Card includ ed ).
>Memory: 64MB.
>Resolution: 1200 x 600 dpi for B411d, B411dn; 1200 x 1200 dpi for B4 31d, B4 31dn.
>Paper handling: 250 sheets(80g/m²).
>Emulation: standard Printer Control Language PCL5e,PCLXL, Epson FX, IBM
ProPrinterand PostScript3 for B431d, B431dn.
>Barcodes: embedded for SIDM emulations.
>Flash DIMM: 1.28MB for B411d, B411dn and 4.6MB for B431d, B431dnto allow the
storage of additional fonts or bar codes.
>USB 2.0 High speed and Parallel interfaces.
>10/100 BASE-TX Network:standard for B411dn, B431dn, lets you share this
valuable resource among users on your office network.
>Multi Purpose tray for B431d, B431dn: to extend the range of media yo ur printer can
accommodate (capacity 100 sheets (64g/m²)or 10 envelopes), and can also use as
manual duplex.
>Manual Feed tray for B411d, B411dn: to feed single sheets, heavy paper stocks,
envelopes, other special media and can also use as manual duplex for B411d,
B411dn.
>Auto Duplex: standard feature in all models.
>“Ask Oki” – a user-friendly function that gives a direct link from your printer driver
screen (but not illustrated in this guide) to a dedicated web site specific to the exact
model you are using. Th is is where you’ll find all the advice, assistance and support
you could need to help you get the best possible results from your Oki printer.
Additionally, the following optional features are also available:
>64, 128, 256MB RAM DIMM: to extend the main memory of your printer and speed
up the processing of large files.
>Second paper tray: to increase your printer’ s paper handling capacit y by 530sheets
(80g/m²).
U
SING YOUR PRINTER
To help you get the most from your printer, the manufacturer has provided a variety of
supporting materials. A summary of these materials and their purposes is given in the
following chapter.
Introduction > 7
A
BOUT THIS MANUAL
This manual is the user’s guide (check the Oki Printing Solutions website,
www.okiprintingsolutions.com, for the most up-to-date version) for your printer and forms
part of the overall user support listed below:
>Quick Set-up Guide: to describe how to unpack, connect and power up your
printer.
>Installation Safety booklet: provides information for safe use of your product.
This is a paper document that is packaged with the product.
>This User’s Guide: to help you to operate your printer and make the best use of its
many features. Also included are guidelines for troublesh ooting and maintenance to
ensure that it performs at its best. Additionally, information is provided for adding
optional accessories as your printing needs evolve.
>Network Guide: helps you become familiar with the funct ion ali ty of the built in
network interface card.
>Installation Guides: accompany consumable items and optional accessories to
describe how to install them.
>Online Help: online information associated with the printer driver and Status
Monitor software.
This manual has been written using more than one printer as a model and the illustrations/
screenshots reflect this. What you see will be appropriate to the model you are using.
O
NLINE USAGE
This manual is intended to be read on screen using an Adobe Acrobat Reader. Use the
navigation and viewing tools provided in Acrobat.
You can access specific information in two ways:
>In the list of bookmarks down the left hand side of your screen, click on the topic of
interest to jump to the required topic. (If the bookmarks are not available, use the
Table of Contents.)
>In the list of bookmarks click on Index to jump to the Index. (If the bookmarks are
not available, use the Table of Contents.) Find the term of interest in the
alphabetically arranged index and click on the associated page number to jump to
the page containing the subject.
P
RINTING PAGES
The whole manual, Individual pages, or sections may be printed. The procedure is:
1.From the toolbar, select File > Print(or press the Ctrl + P keys).
About this manual > 8
2.Choose which pages you wish to print:
(a)All pages, for the entire manual.
(b)Current page for the page at which you are looking.
(c)Pages from and to for the range of pages you specify by entering their page
numbers.
3.Click OK.
A
BBREVIATIONS USED
The following abbreviations are used in this manual:
ABBREVIATIONMEANING
CtrlControl
dpidots per inch
DIMMDual In-line Memory Module
dduplex
nnetwork card installed
LEDLight Emitting Diode
NICNetwork Interface Card
PCLPrinter Control Language
PSPostScript (emulation)
PSEPostScript Emulation
RAMRandom Access Memory
About this manual > 9
P
1
2
3
4
5
6
7
8
RINTER COMPONENTS
Apart from the Operator panels, which are described in the next chapter, the B411d,
B411dn, B431d, B431dn printers look similar from the outside. The important components
are identified in the representations below. For illustration purposes the B431dn model is
shown.
9
10
11
12
1.Operator panel
2.Output Stacker (150 sheets, facedown)
3.Output Stacker extension
4.Top cover release button
5.Multi Purpose Tray (only for B431d, B431dn; 100 sheets)(shown in open position)
13
6.Multi Purpose Tray extension
7.Paper Tray250 sheets
8.ON/OFF switch
9.LED array
10.Fuser unit
11.Toner cartridge
12.Image drum
13.Top cover
Printer components > 10
22
21
20
14
15
16
19
18
17
14.Cooling fan
15.Memory panel (to upgrade your printer’s memory RAM DIMM)
16.Power cable connection
17.Parallel interface connection
18.LAN interface connection (only for B411dn, B431dn)
19.USB interface connection
20.Paper Tray extension
21.Rear Face Up Tray extension
22.Rear Face Up Tray
Printer components > 11
O
PERATOR PANELS
This chapter describes the function of the operator panel on your printer. It is useful to
describe the Configuration Tool at this point as it provides the B411d, B411dn, the
equivalent of the menu control panel on the B431d, B431dn (See “Printer drivers” on
page 38 for installation of the Configuration Tool.)
B411D, B411
O
PERATOR PANEL
The B411d, B411dn operator panel consists of 2 indicating LEDs, an LCD (3) and an Online
(4)button. The LEDs indicate Ready (1) and Attention (2).
LED
INDICATORS
DN
3
4
2
1
The LED indicators show the status of the printer and have three operating conditions as
follows:
>Indicator off
>Indicator on
>Flash
BothLED indicators come on momentarily when power is switched on using the main power
switch.
Ready LED (green)
>Indicator on - the printer is on-line and ready to receive data.
>Indicator off - the printer is off-line and cannot receiv e data.
Attention LED (red)
>Indicator on - this indicates a warning, (e.g. low toner).
>Indicator off - this indicates normal condition.
The meaning of the indicator LEDs when they flash (x) is summarised as follows:
NOTE
The table below is also applicable for the B431d, B431dn models.
Operator panels > 12
FLASH TYPEREADY LED (1)ATTENTION LED (2)MEANING
Flash xThe printer is receiving
and processing data
during printing or the
printer is resetting.
xThere is a printing error,
for example, a problem
with paper, the cover is
open or the paper tray is
empty while a job is
processing.
xxThere is a minor error
with the printer, for
example, toner is low
and the image drum
needs to be changed.
LCD
The LCD (3) has two rows of up to 16 alphanumeric digits, displaying print status and error
messages.
O
NLINE BUTTON
The primary functions of the Online button (4)are activated by pressing the switch
momentarily and releasing. The primary functions are as follows:
>Turning the printer off-line.
>Turning the printer on-line (ready).
>Resuming printing after page overflow.
>Interrupting data processing when the printer is receiving and processing data.
>Resuming data processing.
The secondary functions of the Online button are activated after turning the printer off line,
then pressing and holding the switch for four seconds before releasing. The secondary
functions are as follows:
>Printing the demo and menu pages.
NOTE
Demo and menu pages can also be printed using the printer’s Configuration
Tool. See “Printing menu settings” on page 21.
>Printing any data held in the buffer after printing has been cancelled.
>Resetting the printer and clearing the buffer after printing has been cancelled.
NOTE
To reset the printer to the default settings of the manufacturer, the Online
button is pressed and held down (press for more than 2 sec and less than 5
sec) while the printer is switched on with the main power switch. The LED
indicators blink when the printer has reset to the default settings.
Operator panels > 13
C
HANGING LANGUAGE
The default language used by your printer for display messages and for report printing is
English. If required, this can be changed to:
1. The Operator Panel Language Setup Wizard will run automatically when
you install the printer driver. Follow the instructions provided by this
utility to set your chosen language.
2. The list above is neither conclusive nor exhaustive.
C
ONFIGURATION TOOL
Installation of the Configuration Tool can be found on the Drivers/Utilities DVD under the
Utilities folder. Follow the on-screen instructions to complete the Configuration Tool
installation. This Configuration Toolis used to control and change the various printer
settings.
Using the Configuration Tool
Viewing or changing the printer settings are carried out as follows:
Click on Start > All Programs > Okidata > Configuration Tool and select the
ConfigurationTool.
Operator panels > 14
M
ENU FUNCTIONS
The Configuration Tool allows you to view and change the printer’s internal settings. You
can think of this as the software equivalent of the LCD operator panel.
In the Configuration Tool, click the Device Setting tab. The settings are grouped into
categories or “User Menu” such as Information Menu or Print Menu.
Some of these settings are similar to those found in your printer driver or application
software. The settings that you can change using this software act as the printer’s defaults.
These can be overridden by the settings in your printer driver or application.
For example, if you have set the number of copies in the Print Menu settings to one, this
will be overridden if you select three copies of your document in the printer driver.
Information menu
This menu provides a quick method of listing various items stored within the printer.
ITEMACTION
PRINT MENU MAPEXECUTE
NETWORK
B411dn only
DEMO1EXECUTE
PRINT FILE LISTEXECUTE
PRINT PCL FONTEXECUTE
PRINT PPR FONTEXECUTE
PRINT FX FONTEXECUTE
PRINT ERROR LOGEXECUTE
USAGE REPORTEXECUTE
EXECUTE
Operator panels > 15
Print menu
This menu provides adjustment of various print job related functions.
ITEMDEFAULT
COPIES1
DUPLEXOFF
DUPLEX LAST PAGESKIP BLANK PAGE
MANUALOFF
PAPER FEEDTRAY1
AUTO TRAY SWITCHON
TRAY SEQUENCEDOWN
MEDIA CHECKENABLE
RESOLUTION600DPI
TONER SAVE MODEDISABLE
ORIENTATIONPORTRAIT
LINES PER PAGE64 LINES
EDIT SIZECASSETTE SIZE
Media menu
This menu provides adjustment to suit a wide range of print media.
CHARACTER PITCH10 CPI
FONT CONDENSE12CPI TO 20CPI
CHARACTER SETSET-2
SYMBOL SETIBM-437
LETTER O STYLEDISABLE
ZERO CHARACTERNORMAL
LINE PITCH6 LPI
WHITE PAGE SKIPOFF
CR FUNCTIONCR
LF FUNCTIONLF
LINE LENGTH80 COLUMN
FORM LENGTH11.7 INCH
TOF POSITION0.0 INCH
LEFT MARGIN0.0 INCH
FIT TO LETTERDISABLE
TEXT HEIGHTSAME
FX Emulation
This menu controls the printer’s FX emulation.
ITEMDEFAULT
CHARACTER PITCH10 CPI
CHARACTER SETSET-2
SYMBOL SETIBM-437
LETTER O STYLEDISABLE
ZERO CHARACTERNORMAL
LINE PITCH6 LPI
WHITE PAGE SKIPOFF
CR FUNCTIONCR
LINE LENGTH80 COLUMN
FORM LENGTH11.7 INCH
TOF POSITION0.0 INCH
LEFT MARGIN0.0 INCH
FIT TO LETTERDISABLE
TEXT HEIGHTSAME
Operator panels > 18
Parallel menu
This menu controls the operation of the printer’s parallel data interface.
ITEMDEFAULT
PARALLEL
BI-DIRECTIONENABLE
ECPENABLE
ACK WIDTHNARROW
ACK/BUSY TIMINGACK IN BUSY
I-PRIME3 M ICRO SE C
ENABLE
USB menu
This menu controls the operation of the printer’s USB data interface.
ITEMDEFAULT
USBENABLE
SOFT RESETENABLE
SPEED480 Mbps
SERIAL NUMBERENABLE
Network menu
This menu controls the operation of the printer’s 10Base-T/100Base-TX network interface.
NOTE
This is applicable only to the B411dn model.
ITEMDEFAULT
TCP/IPENABLE
IP VERSIONIPv4
NETBEUIDISABLE
NETBIOS OVER TCPENABLE
NETWAREENABLE
ETHERTALKENABLE
FRAMETYPEAUTO
IP ADDRESS SETAUTO
IP ADDRESSxxx.xxx.xxx.xxx
SUBNET MASKxxx.xxx.xxx.xxx
GATEWAY ADDRESSxxx.xxx.xxx.xxx
WEBENABLE
TELNETDISABLE
FTPDISABLE
Operator panels > 19
ITEMDEFAULT
SNMPENABLE
NETWORK SCALENORMAL
HUB LINK SETTINGAUTO NEGOTIATE
FACTORY DEFAULTSEXECUTE
Maintenance menu
This menu provides access to various printer maintenance functions.
ITEMDEFAULT
MENU RESETEXECUTE
SAVE MENUEXECUTE
RESTORE MENUEXECUTE
POWER SAVEENABLE
PAPER BLACK SET0
DARKNESS0
SMR SETTING0
BG SETTING0
NOTE
RESTORE MENU is displayed only when SAVE MENU is executed.
Usage menu
This menu is for information only, and provides an indication of total usage of the printer
and the expected life left in its consumable items. This is particularly useful if you do not
have a full set of replacement consumables to hand and you need to know how soon you
will need them.
ITEMDEFAULTREMARKS
TRAY1 PAGE COUNTnnnnnnAn indication of the number of pages
TRAY2 PAGE COUNTnnnnnnAn indication of the number of pages
MN PAGE COUNTnnnnnnAn indication of the number of pages
DRUM LIFEREMAINING%An indication of the remaining drum
printed from T ray1.
printed from Tray2. (When Tray2 is
installed.)
printed from the Manual Feed Tray.
life.
TONER (n.nK)REMAINING%An indication of how much toner is left
in the cartridge.
Operator panels > 20
P
RINTING MENU SETTINGS
The menu settings can be printed as a menu map as follows.
Using the Online button
1.Press the Online button to take the printer off-line.
2.Press and hold down the Online button for at least four seconds, but less than
sevenseconds.
3.The printer prints a list of the menu settings and a demo print page. See “Online
2.Select this printe r di s pl ayed under the Registered Device table.
3.Click Device Setting tab.
4.Click Menu Setting. You can check Expand All menu items or click User Menu.
5.Expand the Information Menu.
6.To print a demo page or Menu Map, select either Demo1 or Print Menu Map and
click Execute.
Operator panels > 21
B431D, B431
DN
1
2
O
PERATOR PANEL
3
4
5
6
7
8
The B431d, B431dn operator panel consists of a menu driven control panel, an LCD display
and two LED indicators.
P
ANEL ELEMENTS
1.Liquid crystal display. (LCD) panel. Two rows of up to 16 alphanumeric digits
displaying print status, menu items in menu mode and error messages.
2.Menu Scroll Buttons. Press briefly to enter the MENU mode. Press briefly again to
select the next menu. Press for more than 2 seconds to scroll through the different
menus.
3.Back button. Press briefly to return to the previous higher level menu item or exit
the menu when inMENUmode. In theONLINEor OFFLINEmode/MENU mode: when
pressed for 4 seconds, the printer starts to shutdown.
4.OK button. In theONLINEor OFFLINEmode: press this briefly to enter theMENU
mode.In the MENU mode: press this briefly to select the menu or setting indicated on
the LCD. When pressed for 2 seconds or longer, it reverts to the previous menu item.
NOTE
When pressed with
the printer to print out the remaining data in the printer.
DATA displayed (press and hold for five seconds), it forces
5.Online button.Press to switch between ONLINE and OFFLINEstatus.
Press to exit the menu and displaysONLINE, when in the MENU mode.
NOTE
When pressed in Menu mode, the Online button returns the printer to
status. Also when there is an error indicating wrong paper size, pressing the
Online button forces the printer to print.
When manually feeding paper, pressing the Online button will start the
printing.
ONLINE
Operator panels > 22
6.Cancel button. When printing press to cancel a print job (press the button for 2 sec
or less). Press to exit theMENUmode and goONLINE,when in the MENU mode.
NOTE
When there is an error, and there are print jobs in queue, pressing the Cancel
button deletes the first job in the queue.
8.Attention indicator (red). ON indicates a warning (e.g. low toner). FLASHING
indicates an error, (e.g. toner empty).OFFindicates normal condition.
Operator panels > 23
M
ENU FUNCTIONS
The Printer Menu allows you to view and change the printer’s internal settings.
The settings are grouped into categories or “menus” such as Information Menu or Print
Menu.
Some of these settings are similar to those found in your printer driver or application
software. The settings that you can change using this software act as the printer’s defaults.
These can be overridden by the settings in your printer driver or application.
For example, if you have set the number of copies in the Printer Menu settings to one, this
will be overridden if you select three copies of your document in the printer driver.
Factory default settings are shown in the following tables.
Information menu
This menu provides a quick method of listing various items stored within the printer.
ITEM ACTION
PRINT MENU MAPEXECUTE
NETWORK
B431dn only
DEMO 1EXECUTE
PRINT FILE LISTEXECUTE
PRINT PSE FONTEXECUTE
PRINT PCL FONTEXECUTE
PRINT PPR FONTEXECUTE
PRINT FX FONTEXECUTE
PRINT ERROR LOGEXECUTE
USAGE REPORTEXECUTE
Shutdown menu
This menu shuts down the printer.
ITEM ACTION
SHUTDOWN STARTEXECUTE
Print menu
EXECUTE
This menu provides adjustment of various print job related functions.
ITEMDEFAULT
COPIES1
DUPLEXOFF
DUPLEX LAST PAGESKIP BLANK PAGE
PAPER FEEDTRAY1
AUTO TRAY SWITCHON
TRAY SEQUENCEDOWN
Operator panels > 24
ITEMDEFAULT
MP TRAY USAGEDO NOT USE
MEDIA CHECKENABLE
RESOLUTION600DPI
TONER SAVE MODEDISABLE
ORIENTATIONPORTRAIT
LINES PER PAGE64 LINES
EDIT SIZECASSETTE SIZE
Media Menu
This menu provides adjustment to suit a wide range of print media.
When tray 2 is installed.
MPT PAPERSIZEA4
MPT MEDIATYPEPLAIN
MPT MEDIAWEIGHTMEDIUM
UNIT OF MEASURE MILLIMETER
X DIMENSION 210 MILLIMETER
Y DIMENSION 297 MILLIMETER
A4
PLAIN
MEDIUM
System configuration menu
This menu adjusts general printer settings to suit the way you prefer to work.
ITEMDEFAULT
POW SAVE TIME1 MIN
PERSONALITYAUTO EMULATION
PARA PS-PROTOCOLASCII
NET PS-PROTOCOL
B431dn only
USB PS-PROTOCOLRAW
CLRABLE WARNINGONLINE
AUTO CONTINUEOFF
CHARACTER PITCH10 CPI
FONT CONDENSE 12 CPI to 20 CPI
CHARACTER SETSET-2
SYMBOL SETIBM-437
LETTER O STYLEDISABLE
5
ZERO CHARACTERNORMAL
Operator panels > 26
ITEMDEFAULT
LINE PITCH6 LPI
WHITE PAGE SKIPOFF
CR FUNCTIONCR
LF FUNCTIONLF
LINE LENGTH80 COLUMN
FORM LENGTH11.7 INCH
TOF POSITION0.0 INCH
LEFT MARGIN0.0 INCH
FIT TO LETTERDISABLE
TEXT HEIGHTSAME
FX Emulation
This menu controls the printer’s FX emulation.
ITEMDEFAULT
CHARACTER PITCH10 CPI
CHARACTER SETSET-2
SYMBOL SETIBM-437
LETTER O STYLEDISABLE
ZERO CHARACTERNORMAL
LINE PITCH6 LPI
WHITE PAGE SKIPOFF
CR FUNCTIONCR
LINE LENGTH80 COLUMN
FORM LENGTH11.7 INCH
TOF POSITION0.0 INCH
LEFT MARGIN0.0 INCH
FIT TO LETTERDISABLE
TEXT HEIGHTSAME
Parallel menu
This menu controls the operation of the printer’s parallel data interface.
This menu controls the operation of the printer’s USB data interface.
ITEMDEFAULT
USBENABLE
SOFT RESETDISABLE
SPEED480Mbps
OFFLINE RECEIVEDISABLE
SERIAL NUMBERENABLE
Network menu
This menu controls the operation of the printer’s 10Base-T/100Base-TX network interface.
NOTE
This is applicable only to the B431dn model.
ITEMDEFAULT
TCP/IPENABLE
IP VERSIONIPv4
NETBEUIDISABLE
NETBIOS OVER TCPENABLE
NETWAREENABLE
ETHERT ALKENABLE
FRAMETYPEAUTO
IP ADDRESS SETAUTO
IP ADDRESSxxx.xxx.xxx.xxx
SUBNET MASKxxx.xxx.xxx.xxx
GATEWAY ADDRESSxxx.xxx.xxx.xxx
WEBENABLE
TELNETDISABLE
FTPDISABLE
SNMPENABLE
NETWORK SCALENORMAL
HUB LINK SETTINGAUTO NEGOTIATE
FACTORY DEFAU LTSEXECUTE
Operator panels > 28
Maintenance menu
This menu provides access to various printer maintenance functions.
ITEMDEFAULT
MENU RESETEXECUTE
SAVE MENUEXECUTE
RESTORE MENUEXECUTE
POWER SAVEENABLE
PAPER BLACK SET0
DARKNESS0
SMR SETTING0
BG SETTING0
NOTE
RESTORE MENU is displayed only when SAVE MENU is executed.
Usage menu
This menu is for information only, and provides an indication of total usage of the printer
and the expected life left in its consumable items. This is particularly useful if you do not
have a full set of replacement consumables to hand and you need to know how soon you
will need them.
ITEMDEFAULTREMARKS
TRAY1 PAGE COUNTnnnnnnAn indication of the number of pages
TRAY2 PAGE COUNTnnnnnnAn indication of the number of pages
MPT PAGE COUNTnnnnnnAn indication of the number of pages
DRUM LIFEREMAINING%An indication of the remaining drum
TONER (n.nK)REMAINING%An indication of how much toner is left
P
RINTING MENU SETTINGS
printed from Tray1.
printed from Tray2. (When Tray2 is
installed.)
printed from the MPT.
life.
in the cartridge.
Current menu settings can be confirmed by printing a Menu Map, using the control panel.
NOTE
This is applicable only to B431d, B431dn models.
1.Press the Menu UP arrow orDOWN arrow button until the INFORMATION MENU is
available, then press the OK button.
2.Press theUP arrow orDOWN arrow button until PRINT MENU MAP EXECUTE is
displayed.
3.Press the OK button to print the menu map.
4.Press theCancel or Online or theBACKbutton repeatedly to exit theMENU mode.
Operator panels > 29
P
APER RECOMMENDATIONS
For guidance on the media you can use with your printer, which input tray and which
ejection method to use, see the section entitled “Paper and tray information” in the
“Specifications” chapter.
NOTE
The reference to Manual Feed Tray is for the B411d, B411dn models and the
Multi Purpose Tray is for the B431d, B431dn models.
P
APER AND ENVELOPE TYPES
The manufacturer of this printer recommends th e following guidelines when selecting paper
and envelopes for use in your printer:
>Paper and envelopes should be stored flat and away from moisture, direct sunlight
and heat sources.
>Use a smooth finished paper such as copier or laser type paper with a Sheffield
(smoothness) rating of 250 or less. If in doubt, please ask your paper supplier.
>Use paper and envelopes that aredesigned for use in laser type printers.
>The use of heavily laid or textured paper will seriously impact on the life of the
image drum.
>Do not use very smooth, shiny/glossy paper.
>Do not use heavily embossed headed paper.
>Do not use specially treated papers such as carbon paper, non-carbon paper,
thermal paper and impact paper.
>Avoid using paper with perforations, cut-outs and ragged edges.
>Do not use envelopes with windows or metal clasps.
>Do not use envelopes with self sealing flaps.
>Avoid using damaged or curled envelopes.
T
RANSPARENCIES AND ADHESIVE LABELS
The manufacturer of this printer recommends the following guidelines when selecting
transparencies and adhesive labels for use in your printer:
>Always manually feed single sheets using a Manual Feed Tray or Multi Purpose Tray.
>Always use rear output.
>Media must be designed for use in laser printers or photocopiers and must be able to
withstand 200°C for 0.1 sec.
>Do not use media designed for use in colour laser printers and photocopiers.
>Labels should cover entire carrier sheet.
>Carrier sheet or adhesive must not be exposed to any part of the printer.
NOTE
You can use Thermal resistant transparencies used for Over Head Projectors.
Paper recommendations > 30
P
OSTCARDS
The manufacturer of this printer recommends the following guidelines when selecting
postcards for use in your printer:
>Always manually feed single postcards using the Manual Feed Tray or Multi Purpose
Tray, depending on your printer model.
>Use unfolded double postcards.
>Use postcards designed for use in laser type printers
>Do not use postcards used for ink jet printers.
>Do not use stamped or picture postcards.
I
NSTALLING PAPER
P
APER TRAY
NOTE
If you are topping up the paper in a paper tray, it is recommended that you
remove the remaining paper from the tray first then add the new paper stock
followed by the paper you removed. This ensures that the oldest paper is used
first to help prevent paper jams.
1.Remove the paper tray from the bottom of the printer and place plain paper (1) in
the tray, keeping the level of the paper in the tray below the paper full guide
arrowheads shown on the paper guides (2).
NOTE
Load letter headed paper face down and top edge towards the front of the
paper tray (3).
1
3
2
Paper recommendations > 31
2.Adjust the rear paper support (4) to the size of paper you are using by gripping the
lug, tilting and sliding the support forwards or backwards as necessary.
3.Adjust the paper guides (5) by gripping the lug and mo ving it backwards or forwards
to match the size of the paper used. It is important to adjust the paper guides
correctly to ensure that the paper is not skewed in the print process. Paper jams
may occur if this operation is not carried out correctly.
4.Replace the tray in the printer.
NOTE
If you have the optional second paper tray (Tray 2) and you are printing from
the first (upper) tray (Tray 1), you can pull out the second (lower) tray to
reload it. However, if printing from the second (lower) tray, do not pull out the
first (upper) tray as this will result in a paper jam.
Faceup and facedown printing
For face down printing, make sure the Rear stacker is closed (the paper exits from the top
of the printer). The Output Stacker on the top of the printer stacks printed pages face down,
capacity 150 sheets of weight 80g/m². Pages printed in reading order (page 1 first) will be
sorted in reading order (last page on top, facing down).
The face up stacker should be opened and the tray extension pulled out when required for
use. (With the face up stacker either opened or closed, the driver setting of face down will
successfully direct prints to the face down stacker.)
The face up stacker can hold up to 100 sheets 80g/m² standard paper.
Always use this stacker in conjunction with the Manual Feed Tray, Multi Purpose Tray or for
heavyweight stocks to reduce the possibility of paper jams.
See “Paper and tray information” on page 79.
Automatic feed sequence
With no optional feed trays installed, the Autotray function in the Print Menu is set by
default to ONand the Tray sequence function is set to DOWN. In th is way, if a tray runs
out of paper, automatic feed will take place in the order Tray 1, Tray 2 (if fitted), Multi
Purpose Tray or the Manual Feed Tray, provided that these trays are set up for identical
media. Also, configure the media size and media weight for the respective trays in the
operator panel or Configuration Tool, depending on your printer model.
Paper recommendations > 32
M
ULTI PURPOSE TRAY AND MANUAL FEED TRAY
1.B431: Pull down the Multi Purpose Tray (1), extend the tray (2) and fold out the
paper supports (3), and adjust the paper guides to the width of the paper (4).
B411: Pull down the Manual Feed Tray (1), and adjust the paper guides (2) to the
width of the paper.
5
1
2
4
B431 B411
3
2
1
2.B431: Load the paper into the Multi Purpose Tray and push the set button (5).
Ensure that the paper is loaded below the arrow level (6) to avoid paper jam.
NOTE
Do not exceed the paper capacity of approximately 100 sheets or 10
envelopes depending on the media weight.
B411: Load single sheet at a time into the Manual Feed Tray.
6
B431 B411
> For single-sided printi ng on headed paper load the paper with the pre-printed side
up and top edge into the printer.
> For two-sided (duplex) printing on headed paper, load the paper with the pre-
printed side down and top edge away from the printer.
Paper recommendations > 33
> Envelopes should be loaded flap down, face up with the top edge to the left and
short edge into the printer.
NOTE
Do not select Duplex printing on envelopes.
> Load Transparencies face up and top edge into the printer.
> For heavyweight paper or cardstock open the rear stacker to collect the printed
output. This will give the paper a nearly straight path through the machine,
avoiding paper jams and damage to the paper.
3.B431: If required, set the media size and orientation in the media menu using the
control panel, then issue the print command.
B411: If required, set the media size and orientation in the Configuration Tool, then
issue the print command.
CAUTION!
Damage to the printer may occur if the incorrect paper setting is
used when printing on a different media.
NOTE
> You can also set the media type in your printer driver. However, the
printer driver settings will override the settings on the control panel or
Configuration Tool.
> Remember to reset the printer for normal paper after printing on a
different media.
P
APER FEED, SIZE AND MEDIA SETTING
The process used to fuse (fix) the printed image to the paper involves a mixture of pressure
and heat. Too much heat will cause lightweight paper to crease or curl and corrugations in
transparencies. Too little heat will cause the image not to fuse fully into heavyweight paper.
NOTE
Although media properties can be set in the printer driver for particular jobs,
when filling a tray with media it is recommended that you manually set the
printer to match the media as described here.
B411D, B411
DN
You can changethe media type as follows:
1.Start the Configuration Tool.
2.Expand the User Menu to list the options.
3.Expand the Media Menu to list the options.
4.Click on the paper tray being used. Adjust the media type to the required setting
and, if necessary, the paper size to the size of the paper being used.
5.Click Save to Device icon, to save the new settings.
6.Click OK.
Paper recommendations > 34
B431D, B431
DN
Using the control panel on your printer, you can choose:
>which paper to use
>the size of the paper you wish to use
>the weight of the paper (thickness)
>the type of paper
NOTE
> If the settings in the printer differ from those selected on your computer,
the printer will not print and the LCD will display an error message.
> The following printer settings are given as a guide only. Some software
applications require the paper feed, size and media settings to be selected
from within the application (page setup).
> Although media properties can be set in the printer driver for particular
jobs, it is recommended that when filling a tray with media you manually
set the printer to match the media as described here.
Paper feed selection
The paper feed, paper size, paper weight and media type can be set manually on the printer
using the control panel as follows.
1.Press the Menu UP arroworDOWN arrow button repeatedly until PRINT MENU is
displayed, then press the OK button.
2.Press the UP arrow or DOWN arrow button until PAPER FEED is displayed, then press
the OK button.
3.Press the UP arrow or DOWN arrow button until the required paper feed is displayed.
4.Press the OK button. An asterisk (*) appears next to the selected paper feed.
5.Press the Cancel or Online or the BACK button repeatedly to exit the MENU mode.
NOTE
When the
fitted, paper feed automatically switches to the next available paper tray,
providing non-stop printing.
AUTO TRAY SWITCH is set to ON and more than one paper tray is
Paper size
Set the paper size as follows.
NOTE
> When using paper trays, standard paper sizes are recognised
automatically with CASSETTE SIZE (default setting) selected. Paper size
need only be set for custom paper sizes.
> When using the Multi Purpose Tray, the paper size has to be selected.
1.Press the Menu UP arroworDOWN arrow button until PRINT MENU is displayed, then
press OK button.
2.Press either UP arroworDOWN arrow button repeatedly until EDIT SIZE is
displayed, then press OK button.
3.Press either UP arroworDOWN arrow button until the required paper size is
displayed, then press the OK button. An asterisk (*)appears next to the selected
paper size.
Paper recommendations > 35
4.Press the Cancel or Online or the BACK button repeatedly to exit the MENU mode.
5.Select the correct paper settings in the printer driver before printing the file.
Media type and weight
Set media type and weight as follows:
CAUTION!
If media type or media weight are not correctly set, print quality
deteriorates and the fuser roller may be damaged.
1.Press the Menu UP arroworDOWN arrow button until MEDIA MENU is displayed, then
press the OK button.
2.Press the UP arroworDOWN arrow button until MEDIA TYPE or MEDIA WEIGHT for the
required tray is displayed, then press OK button.
3.Press the UP arroworDOWN arrow button until the required paper t ype or weight is
displayed, then press the OK button. An asterisk (*) appears next to the selected
paper type or weight.
4.Press the Cancel or Online or the BACK button repeatedly to exit the MENU mode.
5.Select the correct paper settings in the printer driver before printing the file.
Paper recommendations > 36
I
NTERFACES
Your printer is equipped with a selection of data interfaces:
1.Parallel – For direct connection to a PC. This port requires a bi-directional (IEEE
1284 compliant) parallel cable.
2.USB – For connection to a PC running Windows 2000 or later or Mac OS X or later.
This port requires a cable conforming to USB version 2.0 or above.
The operation of a printer is not assured if a USB compatible device is connected
concurrently with other USB-compatible machines.
When connecting multiple printers of the same type, they appear as *****, *****
(2), ***** (3), etc. These numbers depend on the order of connecting or turning on
each printer.
3.LAN – For network cable connection. This port is standard on the B411dnand
B431dn.
NOTE
> It is not recommended that you connect serial/USB and parallel cables to
the printer simultaneously.
> Interface cables are not supplied with your printer.
If you are connecting your printer directly to a stand alone computer proceed to the chapter
entitled “Printer Drivers”.
If your printer is to be installed as a network printer, please refer to the relevant section in
the Guide for the network interface card for further details on how to configure the network
connection before installing the printer drivers.
NOTE
Administrator’s authority is required when installing a network connection.
Interfaces > 37
P
RINTER DRIVERS
This chapter describes how to install a printer driver on two types of operating system –
Windows and Macintosh.
The printer drivers are all contained on the printer driver DVD. Please refer to the readme
file on this DVD for the latest information on printer driver installation.
W
INDOWS OPERATING SYSTEMS
1.With Windows running, insert the printer driver DVD into your DVD-ROM drive.
2.If the DVD does not run automatically, use Start > Run... and enter E:\setup (where
E is your DVD-ROM drive) in the Open field.
3.Click on OK.
4.Select your printer model.
5.Click on Driver Installation > Install Printer Driverand follow the on-screen prompts
to complete your printer driver installation.
6.For the B411d, B411dn only, once the driver has been installed, install the
Configurationtool. Follow the on-screen instructions to complete the Configuration
Tool installation.
NOTE
Take time to note the facilities available on the DVD. For example, the Help
facility briefly describes each of the Software Utilities.
7.For the B431d, B431dn once the driver has been installed, the operator panel
language switching utility will run automatically. Choose your preferred operating
language. See “Changing language” on page 14.
I
NSTALLED OPTIONS
Certain options may have been installed in your printer. For those that are installed, check
that they appear enabled on the Menu Map.
Ensure that your options are set up in the printer driver(s) by making the appropriate
settings on the Device Options tab (PCL emulation) and/or Device Settings tab (PS
emulation) described in the chapter entitled “Operation”.
M
ACINTOSH OPERATING SYSTEMS
Please refer to the readme file on DVD for details on installing the appropriate Macintosh
drivers.
I
NSTALLED OPTIONS
Ensure that any installed options are enabled in the printer driver.
C
HOOSING A MAC DRIVER
The B411 models allow you to use only a PCL Mac driver.
The B431 models can also use a PS driver on Macintosh operating systems.
Printer drivers > 38
O
PERATION
This chapter provides a broad outline of how to operate your printer from either a Windows
or a Macintosh environment. In the former, while PCL emulation is available on all printer
models, PS emulation is optional on the B431d, B431dn models.
P
RINTER SETTINGS IN
NOTE
The illustrations in this guide relate to Windows XP PCL and PS emulations –
other operating system windows may appear slightly different but the
principles are the same.
The operator panel controlled menus and Configuration Tool (described in the chapter
entitled “Operator panels”) provide access to many options.
The Windows printer driver also contains settings for many of these ite ms. Where items in
the printer driver are the same as those in the operator panel and Configuration Tool
menus, and you print documents from Windows, the settings in the Windows printer driver
will override those settings in the operator panel and Configuration Toolmenus.
P
RINTING PREFERENCES IN WINDOWS APPLICATIONS
When you choose to print your document from a Windows application program a Print
dialogue box appears. This dialogue usually specifies the name of the printer on which you
will print your document. Next to the printer name is a Properties button.
W
INDOWS
When you click Properties a new window opens which contains a short list of the printer
settings available in the driver, which you can choose for this document. The settings
available from within your application are only those which you may want to change for
specific applications or documents. Settings you change here will usually only last for as
long as the particular application program is running.
Operation > 39
PCL
EMULATION
The tabs available are the Setup Tab, the Job Options Tab and the Image Tab.
Setup tab
1.Paper size should be the same as the page size of your document (unless you wish
to scale the printout to fit another size), and should also be the same as the size of
paper you will feed into the printer.
2.You can choose the source of the paper to feed, which may be Tray 1 (the standard
paper tray), Manual Feed Tray (B411d, B411dn), Tray 2 (if you have the optional
second paper tray installed) or the Multi Purpose Tray (B431d, B431dn). You can
also click on the appropriate part of the screen graphic to select your preferred tray.
3.A variety of document finishing options can be selected, such as normal one page
per sheet, or N-up (where N can be 2 or 4) for printing scaled down pages at more
than one page per sheet.
4.Under 2-sided Printing, you can choose from auto or manual. Under manual 2-sided
Printing you can choose to print on one side of a sheet only or to use 2-sided
printing (duplex printing). Your printer allows you to carry out manual duplex
printing, meaning you must pass the paper through the printer twice. For more
information, see “2-sided printing” on page 49. The Duplex Help button also offers
guidelines on how to carry out manual duplex printing.
5.If you have changed some printing preferen ces before and saved them as a set, you
can recall them to avoid having to set them individually each time you need them.
6.A single on-screen button restores the default settings.
Operation > 40
Job options tab
Printing Preferences
4
5
1
6
2
3
7
1.The output resolution of the printed page can be set as follows.
> The ProQ1200 setting for B411d and B411dn prints at 2400 x 600dpi. This setting
requires the most printer memory and takes the longest to print. Your printed
pages can be scaled to fit larger or smaller stationery. It is the best option for
printing photographs.
> The High Qualitysetting prints at 1200 x 600dpi for B411d, B411dn and 1200 x
1200dpi for B431d, B431dn is the best option for printing vector objects such as
graphics and text.
> The Normal setting prints at 600 x 600dpi and is suitable for most printing jobs.
> The Draft setting prints at 300 x 300dpi and is suitable for printing draft
documents that contain mainly text. You can select Toner S aving to save toner
for some print jobs.
2.Page orientation can be set to either portrait (tall) or landscape (wide). Both views
can be rotated by 180 degrees.
3.You can pri nt watermark text behind the main page image. This is useful for marking
documents as draft, confidential, etc.
If you would like to print on special stationery, such as forms and letterhead, but do
not want to use pre-printed stationery, you can creat e your own using Overlays (for
B431d, B431dn). For more information on Overlays and Macros refer to “Overlays and
Macros (Windows only)” on page 53. The Overlays button also offers guidelines on
how to carry out manual duplex printing.
4.In Raster (bitmap) mode, processing of the page image is done in the computer
leaving little processing for the printer to do, although the file size may be large. In
Vector mode, file sizes may be smaller and so transmission over a network, for
example, may be faster. These effects are more pronounced for graphics printing
than for text printing.
5.You can sel ect up to 999 copi es t o print cons ec utively, although you will need to top
up the paper tray during such a long print run.
Operation > 41
6.Your p rinted pages can be scaled to fit larger or smaller stationery, within a range of
25% to 400% of the original size.
7.A single on-screen button restores the default settings.
Image tab
1
2
3
4
5
1.Dithering produces an intermediate greyscale by adjusting the combination of dots
used in printing. Selecting a setting determines the degree of detail with which a
graphics image will be printed. Mesh determines that a screen of dots is used for
dithering while Line Art determines that an array of lines is used for dithering.
2.Select dithering texture by setting the size of dots used in the halftone screen.
3.Set this control to print greyscale effects in black without dithering. Select the
check-box to disable greyscale printing or de-select the check-box to enable
greyscale printing.
4.You can manually adjust lightness (the higher the setting the lighter the print) and
contrast (the higher the setting the greater the contrast).
5.A single on-screen button restores the default settings.
Operation > 42
PS
EMULATION
The tabs available are the Layout Tab, the Paper/Quality Tab and the Job Options Tab.
Layout tab
My Printer Printing Preferences
1
2
3
4
5
1.Page orientation can be set to portrait (tall), landscape (wide) or landscape rotated
by 180 degrees.
2.Print on both sides (duplex printing) can be set to long edge or short edge of the
document.
3.Printed page order can be set as front to back or back to front of the document.
4.Set the number of pages to be printed on a single sheet. You can also set it to print
a booklet.
5.Click the Advanced button to be able to set further document options as follows:
My Printer Advanced Options
1
2
3
Operation > 43
1.Select the required printed paper size.
2.Yo u can substitute another font for TrueType Font.
3.You can set other document options as required, including PostScript options and
printer features.
Paper/Quality tab
You can set the paper source or leave it as automatic selection and by using the Advanced
button you have access to the same set of options as described above for the Layout Tab.
Job options tab
3
4
1
2
1.The output resolution of the printed page can be set as follows.
> The High Quality setting prints at 1200 x 1200dpi for B431d, B431dn is the best
option for printing vector objects such as graphi cs and text.
5
6
> The Normal setting prints at 600 x 600dpi and is suitable for most printing jobs.
You can select Toner Saving to save toner for some print jobs.
Operation > 44
2.You can pri nt watermark text behind the main page image. This is useful for marking
documents as draft, confidential, etc.
If you would like to print on special stationery, such as forms and letterhead, but do
not want to use pre-printed stationery, you can creat e your own using Overlays (for
B431d, B431dn). For more information on Overlays and Macros, refer to “Overlays
and Macros (Windows only)” on page 53. The Overlays button also offers guidelines
on how to carry out manual duplex printing.
3.You can sel ect up to 999 copi es t o print cons ec utively, although you will need to top
up the paper tray during such a long print run.
4.Your printed pages can be scaled to fit larger or smaller stationery.
5.Using the Advanced button gives you access to the facility to set mirror image
printing and negative image printing.
6.A single on-screen button restores the default settings.
S
ETTING FROM WINDOWS CONTROL PANEL
When you open the driver properties window directly from Windows, rather than from
within an application program, a somewhat more extensive range of settings is provided.
Changes made here will generally affect all documents you print from Windows
applications, and will be remembered from one Windows session to the next.
PCL emulation
The main tabs are the General Tab, Advanced Tab and Device Options Tab.
General tab
1
2
3
1.This area lists some of the main features of your printer, including optional items.
2.This button opens the same windows as described earlier for items which can be set
from within application programs. Changes you make here, however, will become
the new default settings for all Windows applications.
Operation > 45
3.This button prints a test page to ensure that your printer is working.
NOTE
The above features are provided by the Windows XP operating system and will
vary with other operating systems.
Advanced tab
My Printer Properties
1
2
3
4
5
6
7
8
9
10
1.You can specify which times of day your printer will be available.
2.Indicates current priority, from 1 (lowest) to 99 (highest). Highest priority
documents will print first.
3.Specifies that documents should be spooled (stored in a special print file) before
being printed. The document is then printed in the background, al lowing your
application program to become available more quickly. Options follow:
This specifies that printing should not start until the last page has been spooled. If
your application program needs a lot of time for further computation i n the middle of
printing, causing the print job to pause for more than a short period, the printer could
prematurely assume that the document has finished. Selecting this option would
prevent that situation, but printing will be completed a little later, as the start is
delayed.
This is the opposite choice to the one above. Printing s tarts as soon as possible after
the document begins spooling.
4.This specifies that the document should not be spooled, but printed directly. Your
application will not normally be ready for further use until the print job is complete.
This requires less disk space on your computer, since there is no spool file.
5.Directs the spooler to check the document setup and match it to the printer setup
before sending the document to print. If a mismatch is detected, the document is
held in the print queue and does not print until the printer setup is changed and the
document restarted from the print queue. Mismatched documents in the queue will
not prevent correctly matched documents from printing.
6.Specifies that the spooler should favour documents which have completed spooling
when deciding which document to print next, even if completed documents are lower
priority than documents which are still spooling. If no documents have completed
spooling, the spooler will favour larger spooling documents over shorter ones. Use
this option if you want to maximise printer efficiency. When this option is disabled
the spooler chooses documents based only on their priority settings.
Operation > 46
7.Specifies that the spooler should not delete documents after they are completed.
This allows documents to be re submitted to the printer from the spooler instead of
printing again from the application program. If you use this option frequently it will
require large amounts of disk space on your computer.
8.Specifies whether advanced features, such as pages per sheet, are available,
depending on your printer. For normal printing keep this option enabled. If
compatibility problems occur you can disable the feature. However, these advanced
options may then not be available, even though the hardwa re might support them.
9.This button provides access to the same setup windows as when printing from
applications. Changes made via the Windows Control Panel become the Windows
default settings.
10.You can design and sp ecif y a separ ator page that prints between documents. This i s
particularly useful on a shared printer to help each user find their own documents in
the output stack.
NOTE
The above features are provided by the Windows XP operating system and will
vary with other operating systems.
Device optionstab
In this window you can select which optional upgrades are installed on your printer. See
the chapter entitled “Installing options”.
Operation > 47
PS emulation
The main tabs are the General Tab, Advanced Tab and Device Settings Tab. The
General and Advanced tabs are the same as for PCL emulation described earlier.
Device settings tab
1
2
3
1.You can set the desired paper sizes in each of the available paper feed trays.
2.You can make a variety of font settings depending on your application.
3.You can set which optional upgrades are installed on your printer. See the chapter
entitled “Installing options”.
P
RINTER SETTINGS IN MACINTOSH
Refer to the readme file on the drivers DVD, and the online help provided in the driver
software.
Operation > 48
2-
SIDED PRINTING
The duplex unit adds the function of two-sided printing, using less paper and making large
documents easier to handle. It also enables booklet printing, which uses even less paper.
You can print using Auto Duplex or Manual Duplex function.
NOTE
The steps in the process relate to Windows XP PCL. Other operating system
windows may appear slightly different, but the principles are the same.
A
UTO DUPLEX PRINTING
This printer provides automatic two-sided printing only for Letter, A4, B5, Execut iveLegal
13, 13.5 and 14, using paper stocks from 60 - 122g/m².
To carry out Auto Duplex Printing:
1.Select File > Print and click the Properties button.
2.Select the input tray (Tray1, Tray2 (optional), Multi Purpose Tray (B431d, B431dn)
or Manual Feed Tray (B411d, B411dn)) from the Source drop down.
3.In the Duplex printing drop down menu, select either Long Edge (Auto) or Short
Edge (Auto) according to your printing preferences.
4.If you require further information, click the Duplex Help button.
5.Click the Print button.
M
ANUAL DUPLEX PRINTING USING THE PAPER TRAY
NOTE
Manual Duplex printing is available only for Windows PCL Driver.
To carry out 2-sided, or Manual Duplex Printing you must pass paper through the printer
twice. You can carry out 2-sided printing using the Paper Tray or the Manual Feed Tray
(B411d, B411dn) or the Multi Purpose Tray (B431d, B431dn). You can use A4, A5, A6, B5,
Letter, Legal 13, 13.5 and 14, Statement, Executive and Custom paper sizes, using paper
stocks from 60 - 122g/m².
NOTE
> You cannot use A6 paper size for printing from Tray 2 (option).
> You can print on Legal 13.5 paper only from Tray1, optional Tray2 and
when using Auto Duplex function.
1.Ensure that there is enough paper in the Paper Tray to carry out the print job.
2.Select File > Print and click the Properties button.
3.Select Tray1 from the Source drop down.
(W
INDOWS ONLY
)
2-sided printing > 49
4.In the 2-sided printing drop down menu, select either Long Edge (Manual) or
3
Short Edge (Manual) according to your printing preferences. If you require further
information, click the Duplex Help button. Then, Click the Print button.
5.Every second page (1) of your document is printed first. When this is complete, a
message appears on screen prompting you to tak e the paper, flip it and replace it in
the Paper Tray.
1
2
6.Open the Paper Tray (2).
2-sided printing > 50
7.Take the printed paper from the Output Stacker (3) and place it in the Paper Tray,
ensuring that the printed side is facing up and the bottom of the page facing into the
printer (4).
4
5
8.Close the Paper Tray and press the Online (5)button. The message window should
disappear from your screen and the document finishes printing the remaining pages
of your document.
NOTE
You must press the Online button to start the printing for other side. The
default time is set to one minute, failing which, the data is deleted and not
printed.
M
ANUAL DUPLEX PRINTING USING THE MANUAL FEED TRAY
NOTE
> When using the Manual Feed Tray, feed pages one sheet at a time.
> Use the Multi Purpose Tray for Manual Duplex Printing for B431d, B431dn,
but the principles are the same,See “Multi purpose tray and manual feed
tray” on page 33.
(B411D, B411DN)
1.Position the paper guides on the Manual Feed Tray according to the paper size.
2.Place paper one sheet at a time in the Manual Feed Tray. The paper is automatically
gripped in position.
3.Select File > Print to display the Print dialog box.
4.Click the Properties button.
5.Select the Manual Feed Tray from the Source drop down.
6.On the 2-sided printing drop down menu, select either Long Edge (Manual) or
Short Edge (Manual) according to your printing preferences. If you require further
information, click the Duplex Help button.
2-sided printing > 51
7.When every second page has printed, take the paper from the output stacker.
8.Set the paper one page at a time in the Manual Feed Tray with the printed side
facing down and the top of the page facing into the printer. Ensure that the paper is
gripped in place.
9.Press the Online button. The remaining pages of your document print on the blank
side of the paper, one sheet at a time as you feed it into the Manual Feed Tray.
2-sided printing > 52
O
VERLAYS AND
W
HAT ARE OVERLAYS AND MACROS
If you would like to print on special stationery, such as forms and letterhead, but do not
want to use pre-printed stationery, you can create your own using thes e advanced
features.
You can use PostScript overlays to generate all your special stationery and store it in the
printer for use whenever you need it. If you have chosen to install the PCL driver, macros
perform a similar function.
You can create several overlays or macros, and combine them in any way you like to
produce a variety of forms and other special stationery. Each image can be printed on just
the first page of a document, on all pages, on alternate pages, or just the pages that you
specify.
C
REATING POSTSCRIPT OVERLAYS
Three steps are required to create an overlay:
1.Create the form data using your own application software and print it to a printer
(.PRN) file.
2.Use the Storage Device Manager utility software supplied on DVD with your p rinter
to create a “project file,” import the.PRN file(s), and download the generated filter
(.HST) file to the printer. The project file will contain one or more overlay images
which are functionally related, such as the cover page and the continuation page
images for business letters.
M
ACROS
(W
INDOWS ONLY
?
)
3.Use downloaded files to define your overlays ready for use when printing your
documents.
When printing overlay files to disk, do not select any special features, such as two-sided
printing or multiple copies. These are not appropriate to overlays, they appl y only to your
final documents.
C
REATING THE OVERLAY IMAGE
1.Use your preferred application, perhaps a graphics program, to create the required
overlay image and save it.
2.Open your application’s Print… dialogue.
3.Make sure that the selected printer name (1) is
that of your PostScript printer driver.
4.Select the Print To File (2) option.
5.Click the Properties button (3) to open the
Document Properties window.
6.On the Overlay tab, choose Create Form from the
drop-down list (4).
7.Click OK to close the Document Prop erties window.
8.Click OK again to close the Print dialogue.
13
2
4
9.When prompted for a print file name, enter a
meaningful name with the extension.PRN.
10.Close your application.
Overlays and Macros (Windows only) > 53
C
REATE AND DOWNLOAD THE PROJECT
1.From the Windows Start menu, start Storage Device Manager (SDM) and allow
SDM to discover the printer.
2.Choose Projects > New Project.
3.Choose Projects > Add File to Project.
4.Set the Files of Type drop-down list to PRN Files(*.prn).
5.Navigate to the folder where the.PRN files are stored and select one or more of these
to include in your overlay set.
You can have more than one printer (.PRN) file in a project. For example, one for top
pages and another for continuation pages. Use standard Windows techniques (Shift
or Ctrl keys) to select multiple files simultaneously if you need to.
6.Click Open to add these files to the current project.
7.When a message box appears confirming that a filter file has been created, click OK
to clear the message.
8.The project window will display one.HST file for each printer file added. Make a
careful note of each of these names. Ensure that you note them exactly as they
appear, they are case sensitive, and you will need them later.
9.Choose Projects > SaveProject and enter a meaningful name (e.g. “Letter
Stationery”) so that you can recognise it later if you want to modify it.
10.Choose Projects > Send Project Files to Printer to download the project to the
printer.
If you have a hard disk in the printer, SDM will automatically download files to it. If
not, SDM will download files to flash memory. If you have a hard disk but still prefer
to download to flash memory, double-click the file name in the Project window and
under Volume, type in %Flash0% and then click OK.
11.When the message “Command Issued” appears confirming that the download is
complete, click OK to clear the message.
T
EST PRINTING THE OVERLAY
1.Click on the printer icon for the relevant printer and choose Printers→Test Form.
2.In the Test PostScript Form window, to test each overlay select it and click OK.
There will be a short pause while the printer processes the form, and then it will
print.
3.When each overlay has been tested, click Exit.
4.Click the standard Windows Close (X) button, or choose Projects > Exit to close
Storage Device Manager.
D
EFINING OVERLAYS
This is the final step before the new overlays are ready for use.
1.Open the Printers (called “Printers and Fax es” in Windows XP) window via the Start
menu or the Windows Control Panel.
2.Right-click on the Relevant PostScript printer icon and choose Printing
Preferences from the pop-up menu.
3.On the Overlay tab, click the New button.
Overlays and Macros (Windows only) > 54
4.In the Define Overlays window, enter a suitable name (2)
for this overlay and choose which page(s) (3) of your
documents will use this overlay.
2
3
5.Enter the name of the overlay file (4) exactly as it appeare d
in the Storage Device Manager project window. Remember
that this name is case sensitive.
4
5
If you forgot to note the overlay names when you created
them, you can find them using Storage Device Manager to
view the project file, or the printer’s Information Menu to
print a file list and identify them from there.
6.Click Add (5) to add this overlay into the defined overlays list.
7.Click OK to close the Define Overlay window.
The new overlay now appears in the Defined Overlays list in the printer properties
window.
8.Repeat the above procedure if you wish to define more overlays.
9.When done, click OK to close the printer properties window.
Your new overlays are now ready and available to be used for any future documents you
wish.
P
RINTING WITH POSTSCRIPT OVERLAYS
Once you have defined your overlays you are ready to use them for any documents you
wish. The example illustrated here uses two overlays for business letters. The first print s
on just the top page, and the second prints on any or all subsequent pages.
1.Prepare your document in the normal way using your own application software.
Remember, if necessary, to format the document so that it will fit within the
appropriate space.
2.Open your application’s Print… dialogue and choose any options you will require,
ensuring that the target printer is your PostScript printer driver in which the
overlays have been defined.
3.Click the Properties button to open the Printing Preferences window.
4.On the Overlays tab, choose Use Overlay from the
drop-down list (1).
1
5.Click on the first overlay (2) you wish to use. In this
example it is the Cover Page overlay. Then click the
Add button (3).
6.If you want to use another overlay, in this case it is the
Continuation page, click the second overlay (4) and
3
2
4
then click the Add button (3) again.
7.When you have selected all the overlays you want to use for this document, click OK.
8.Finally, in your application’s print dialogue, click OK to begin printing.
Overlays and Macros (Windows only) > 55
C
REATING
Three steps are required to create an overlay:
1.Create the form data using your own application software and print it to a printer
2.Use the Storage Device Manager utility software supplied on DVD with your p rinter
3.Use downloaded files to define your overlay ready for use with any future document.
C
REATING THE OVERLAY IMAGE
1.Use your preferred application, perhaps a graphics program, to create the required
2.Open your application’s Print… dialogue.
3.Make sure that the selected printer name (1) is that of
4.Select the Print To File (2) option.
PCL O
(.PRN) file.
to create a “project file,” import the .PRN file, and download the generated filter
(.BIN) files to the printer.
When printing files to disk, do not select any special features, such as two-sided
printing or multiple copies. These are not appropriate to macros, they apply only to
your final documents.
image and save it.
your PCL printer driver.
VERLAYS
13
2
5.When prompted for a print file name, enter a
meaningful name with the extension .PRN .
6.Close your application.
C
REATE AND DOWNLOAD MACROS
1.From the Windows Start menu, start Storage Device Manager (SDM) and allow
SDM to discover the printer.
2.Choose Projects > New Project to start a new project.
3.Choose Projects > Filter Macro File. The Filter Printer Patterns dialogue box appears. Make any adjustments in the settings that you need and then click OK.
Example: If you create a black oval in MS Paint and leave all the colour command
filters checked, the black oval will print as a black rectangle when the overlay is used.
To maintain the oval shape, turn off (deselect) the “Configure Image Data,” “Palette
ID” and “Palette Control” filters.
4.Set the Files of Type drop-down list to PRN Files(*.prn).
5.Navigate to the folder where the overlay .PRN files are stored and select one or more
of these to include in your overlay set.
You can have more than one macro file in a project. For example, one for top pages
and another for continuation pages. Use standard Windows techniques ( Shift or C trl
keys) to select multiple files simultaneously if you need to.
6.Click Open to add these files to the current project. (You can also drag and drop
files from Windows Explorer directly into the project window if you prefer.) When a
message box appears confirming that a filter file has been created, c lick OK to clear
the message.
7.The project window will display one .BIN file for each printer file added. Make a
careful note of the name and ID number for each of the files. You will need them
later.
Overlays and Macros (Windows only) > 56
If you wish to edit the names or ID numbers, double-click the file entry and edit the
details.
Note that the names are case sensitive.
8.Choose Projects > SaveProject and enter a meaningful name (e.g. “Letter
Stationery”) so that you can recognise it.
9.Choose Projects > Send Project Files to Printer to download the project to the
printer.
10.When the message “Command Issued” appears confirming that the download is
complete, click OK to clear the message.
T
EST PRINTING THE MACRO
1.Choose Printers > Test Macro.
2.In the Test Macro window, enter its ID number and click OK. After a short pause the
printer will print the macro.
3.When each macro has been tested, click Exit.
4.Click the standard Windows Close (X) button, or choose Projects > Exit to close
Storage Device Manager.
D
EFINING OVERLAYS
This is the final step before the new overlays are ready for use.
1.Open the Printers (called “Printers and Fax es” in Windows XP) window via the Start
menu or the Windows Control Panel.
2.Right-click on the Relevant PostScript printer icon and choose Printing
Preferences from the pop-up menu.
3.On the Job Options tab, click the Overlay button.
4.In the Overlay window, Click the Define Overlays
button (1).
1
5.In the Define Overlays window, enter the name (a) and
ID (b) of the required overlay, and define which
page(s) (c) of your documents will use this overlay. Then
click the Add button (3) to add this overlay to the list of
defined overlays. Repeat for any other related overlays.
When done, click the Close button (4) to close the
window.
3
a
b
c
The example illustrated shows two overlays defined, one for
a cover page and one for continuation pages.
4
Remember that names and IDs of overlay files must be entered exactly as they
appeared in the Storage Device Manager project window. Remember also that names
are case sensitive.
If you forgot to note the overlay name or ID when you created them, you can find
them using Storage Device Manager to view the project file, or the printer’s
Information Menu to print a file list and identify them from there.
Overlays and Macros (Windows only) > 57
The new overlays will now appear in the Defined Overlays list in the printer properties
window.
6.When done, click OK to close the printing preferences window.
Your new overlays are now ready and available to be used for any future documents you
wish.
P
RINTING WITH
Once you have defined your overlays you are ready to use them for any documents you
wish. The example illustrated here uses two overlays for business letters. The first print s
on just the top page, and the second prints on any or all subsequent pages.
1.Prepare your document in the normal way using your own application software.
Remember, if necessary, to format the document so that it will fit nicely within the
plain areas on your letterhead overlay.
2.Open your application’s Print… dialogue and choose any options you will require,
ensuring that the target printer is your PCL printer driver in which the overla ys have
been defined.
3.Click the Properties button to open the Printing Preferences window.
4.On the Overlay tab, check the Use active overlays
checkbox (1).
5.In the Defined Overlays list, click on the first overlay (2)
you wish to use, and click the Add button (3) to add it to
the Active Overlays list. (If you want a reminder of how
this overlay looks, click the Test Print button.)
6.If you want to use another overlay with this document, in
this example it is the “Continuation Page” overlay, click
this overlay (4) in the list of defined overlays, and then
click the Add button (3) again to add the second overlay to the list of active
overlays.
PCL
OVERLAYS
1
3
2
4
7.When the list of active overlays contains all the items you want to use, click OK.
8.Finally, click the Print button in your application’s Print dialogue to begin printing
your document.
Overlays and Macros (Windows only) > 58
C
ONSUMABLES AND MAINTENANCE
This section deals with the replacement of the toner cartridge and image drum and general
maintenance.
W
HEN TO REPLACE THE TONER CARTRIDGE
When the toner is running low, TONER LOW is displayed in the operator panel LCD. After
Toner Low displays, the printer will print about 100 more pages then display Toner Empty
and stop printing. Printing will resume after a new toner cartridge has been installed.
R
EPLACING THE TONER CARTRIDGE
WARNING!
>Never expose a toner cartridge to an open flame. It can cause
an explosion and you can be burned.
>Be sure to switch off and unplu g the machine before accessing
the interior of a machine for cleaning, maintenance or fault
clearance. Access to a live machine’s interior can cause electric
shock.
It is recommended that you clean the LED array at the same time as you change the toner
cartridge.
The toner used in this printer is a very fine dry powder contained in the toner cartridg e.
Have a sheet of paper handy so that you have somewhere to place the used cartridge while
you install the new one.
Dispose of the old cartridge responsibly, inside the pack that the new one came in. Follow
any regulations, recommendations, etc., which may be in force concerning waste recycling.
If you do spill any toner powder, lightly brush it off. If this is not enough, use a cool, damp
cloth to remove any residue. Do not use hot water, and never use solvents of any kind.
They will make stains permanent.
WARNING!
If you inhale any toner or get it in your eyes, drink a little water or
bathe your eyes liberally in cold water. Seek medical attention
immediately.
1.Switch off the printer and allow the fuser to cool for about 10 minutes before
opening the top cover.
WARNING!
If the printer has been powered on, the fuser may be hot. This area
is clearly labelled. Do not touch.
2.Press the top cover release button and open the printer’s top cover fully.
NOTE
The B431dn model has been illustrated below. The principles are the same for
all models of this printer.
Consumables and maintenance > 59
3.Pull the coloured lever (1) on the right side of the toner cartridge towards the front
of the printer (unlock position) to close the cartridge then remove the used toner
cartridge (2).
2
1
4.Clean the top of the ID unit with a clean, lint free cloth.
5.Put the cartridge down gently onto a piece of paper to prevent toner from marking
your furniture.
6.Remove the new cartridge from its box but leave its wrapping material in place for
the moment.
7.Gently shake the cartridge (3) from end to end several times to loosen and
distribute the toner evenly inside the cartridge.
3
4
8.Remove the wrapping mat erial and peel of f the adhesiv e tape f rom the unders ide of
the cartridge (4).
9.Holding the cartridge by its top centre with the coloured lever to the right, lower it
into the printer over the image drum unit from which the old cartridge w as removed.
Consumables and maintenance > 60
10.Insert the left end of the cartridge into the top of the image drum unit first (5), push
7
it against the pins on the drum unit, then lower the right end of the cartridge down
onto the image drum unit.
5
11.Pressing gently down on the cartridge to ensure that it is firmly seated, push the
coloured lever towards the rear of the printer (lock position) (6). This will lock the
cartridge into place and release toner into the image drum unit.
12.Gently wipe the LED array surface (7) with a soft tissue.
6
13.Close the top cover and press it down to latch it closed.
Consumables and maintenance > 61
W
HEN TO REPLACE THE IMAGE DRUM
When the drum reaches 90% of its life, a REPLACE IMAGE DRUM message is displayed in
the operator panel LCD. Change the image drum when the print becomes faint or begins
to deteriorate.
R
EPLACING THE IMAGE DRUM
WARNING!
>Never expose a image drum to an open flame. It can cause an
explosion and you can be burned.
>Be sure to switch off and unplu g the machine before accessing
the interior of a machine for cleaning, maintenance or fault
clearance. Access to a live machine’s interior can cause electric
shock.
NOTE
> It is recommended that you change the toner cartridge and clean the LED
array at the same time as you change the image drum.
> The B431dn model has been illustrated below. The principles are the same
for all the models of this printer.
1.Press the cover release and open the printer’s top cover fully.
WARNING!
If the printer has been powered on, the fuser may be hot. This area
is clearly labelled. Do not touch.
2.Holding it by its top centre, remove the used imag e drum and toner cartridge, out of
the printer.
Consumables and maintenance > 62
3.Put the assembly down gently onto a piece of paper to prevent toner from marking
your furniture and to avoid damaging the green drum surface.
CAUTION!
The green image drum surface at the base of the ID unit is very
delicate and light sensitive. Do not touch it and do not expose it to
normal room light for more than 5 minutes. If the drum unit needs
to be out of the printer for longer than this, please wrap the
cartridge inside a black plastic bag to keep it away from light.
Never expose the drum to direct sunlight or very bright room
lighting.
4.With the coloured toner release lever to the right, pull the lever towards you. This
will release the bond between the toner cartridge and the image drum unit.
5.Lift the right-hand end of the toner cartridge and then dr aw the cartridge to the right
to release the left-hand end, and withdraw the toner cartridge out of the image
drum cartridge. Place the cartridge on a piece of paper to avoid marking your
furniture.
6.Take the new image drum cartridge out of its packaging and place it on the piece of
paper where the old cartridge was placed. Keep it the same way round as the old
unit. Pack the old cartridge inside the packaging material for disposal.
NOTE
Follow instructions that come with the new image drum for additional
information such as the removal of packaging material etc.
7.Place the toner cartridge onto the new image drum cartridge. Push the left end in
first, and then lower the right end in.
8.Push the coloured release lever away from you to lock the toner cartridge onto the
new image drum unit and release toner into it.
9.Holding the complete assembly by its top centre, lower it into place in the printer
locating the pegs (1 & 2) at each end into their slots in the sides of the printer cavity
(3).
1
2
3
10.Gently wipe the LED array surface with a soft tissue.
11.Close the top cover and press it down to latch it closed.
Consumables and maintenance > 63
C
LEANING
CAUTION!
Use a clean, moist, lint-free cloth for cleaning. Do not use benzine,
thinners or alcohol as a cleaning agent.
...
THE UNIT CASING
1.Switch the printer off.
2.Wipe the unit surface with a soft cloth moistened sparingly with water or neutral
detergent.
3.Use a soft dry cloth to dry the unit surface.
...
THE PAPER FEED ROLLERS
CAUTION!
Use a clean, moist, lint-free cloth for cleaning. Do not use benzine,
thinners or alcohol as a cleaning agent.
Clean the paper feed rollers if paper jams frequently occur.
1.Switch the printer off.
2.Remove the paper tray from the printer.
Consumables and maintenance > 64
3.Gaining access through the gap left by paper tray, wipe the feed rollers with a clean,
lint-free cloth moistened with water.
4.Wipe the feed roller on the paper tray.
5.Replace the paper tray.
6.Open the Multi Purpose Tray (B431 only).
7.Press the tab to open the roller assembly cover and wipe the feed rollers.
Close the roller assembly cover.
8.Close the Multi Purpose Tray.
Consumables and maintenance > 65
...
THE
LED
HEAD
CAUTION!
Do not use methyl alcohol or other solvents on the LED head as
damage to the lens surface will occur.
Clean the LED array whenever a new toner cartridge is installed or if there are faded vertical
areas or light printing down a page.
There is no need to switch off the printer to clean the lens.
1.Press the top cover release button and open the printer’s top cover fully.
2.Gently wipe the LED head surface with a clean, lint free cloth.
3.Close the top cover and press it down to latch it closed.
Consumables and maintenance > 66
T
ROUBLESHOOTING
S
TATUS AND ERROR MESSAGES
Your printer has been designed to give you helpful status feedback not only during normal
operation but also if a printing problem occurs so that you can take appropriate corrective
action.
The LCD on the printer operator panel provides the self-explanatory status and error
messages in your chosen language. Error messages are accompanied by the Ready
indicator being extinguished.
P
APER JAMS
Provided that you follow the recommendations in this guide on use of print media, and you
keep the media in good condition prior to use, your printer should give years of reliable
service. However, paper jams occasionally do occur, and this section explains how to clear
them quickly and simply.
Jams can occur due to paper misfeeding from a paper tray or at any point on the paper
path through the printer. When a jam occurs, the printer immediately stops, and the
operator panel informs you of the event. If printing multiple pages (or copies), do not
assume that having cleared an obvious sheet that others will not also be stopped
somewhere along the path. The se must also be removed in order to clear the jam fully and
restore normal operation.
The printer may experience a paper jam in one of three areas.
1
1.INPUT JAM - paper has failed to leave the selected feed tray and enter the internal
paper path of the printer. A typical message indicates a paper jam and identifies the
tray to check.
2.FEED JAM - paper has entered the printer but failed to reach the exit. A typical
message indicates a paper jam and advises you to open the top cover for access.
3.EXIT JAM - paper has reached the exit but has failed to exit completely from the
printer. A typical message indicates an exit jam and advises you to open the top
cover for access.
2
3
Troubleshooting > 67
I
NPUT JAM
NOTE
The B431dn model has been illustrated below. The principles are the same for
all models of this printer.
1.Remove the paper tray from the printer (1).
2.Remove any crumpled or folded paper.
3.Remove any paper from the underside of the printer (2).
2
1
4.Replace the paper tray.
After successful removal of any damaged or misfed paper, the printer should continue
printing.
F
EED JAM OR EXIT JAM
1.Remove the tray and clear any misfed sheets as given above.
2.Press the cover release and open the printer’s top cover.
WARNING!
If the printer has been powered on, the fuser area will be hot. This
area is clearly marked. Do not touch it.
CAUTION!
Never expose the image drum unit to light for more than 5 minutes.
Never expose the image drum unit to direct sunlight. Always hold
the image drum unit by the ends or from the top. Never touch the
surface of the green drum inside the image drum unit.
Troubleshooting > 68
3.Carefully lift out the image drum, complete with the toner cartridge. Be careful not
to touch or scratch the green drum surface.
4.Remove any jammed sheets from the paper path.
5.Re-install the image drum complete with toner cartridge, ensuring that the pegs (1
& 2) correctly locate into the slots on each side of the printer (3).
1
2
3
6.Lower the top cover but do not press down to latch it closed yet. This will protect the
drum from excessive exposure to room lighting, while you check the remaining area
for jammed sheets.
Troubleshooting > 69
7.Remove any jammed paper from the face down stacker.
NOTE
If the edge of the jammed paper protrudes (or can be seen) from the exit,
reinstall the image drum, close the top cover and switch the printer on. Remove
the jammed paper from the exit when the exit roller begins rotating after a few
seconds after switching on. However, if the jammed paper cannot be removed,
contact a service representative.
8.Remove any jammed paper from the face up stacker.
9.Open the rear cover and check for paper in the rear path.
> Pull out any paper found in this area.
> Close it once the paper is removed from this area.
Troubleshooting > 70
10.Check for paper jam in duplex unit.
> Remove the Image Drum as described in step 3., t hen, remove the Duplex unit
(1) by raising the coloured handles (2) on each side, and then by holding the
handles and gently lifting it out.
2
1
2
> Remove any paper and replace the duplex unit.
> Re-install the image drum as described in step 5.
11.Check for paper jam under the Paper Guard.
> Remove the Image Drum as described in step 3.
Troubleshooting > 71
> Raise the Paper Guard (1) and remove the paper. Lower the Paper Guard back
into position.
1
2
> Re-install the image drum as described in step 5.
12.Open the Multi Purpose Tray (1) (Manual Feed Tray for B411d and B411dn).
> Remove any paper that you find (2), and then close the tray.
1
2
13.Close the top cover and press down to latch it closed.
14.The printer will warm up and commence printing when ready. The page lost through
the jam will normally be reprinted.
Troubleshooting > 72
P
RINT QUALITY PROBLEMS
Before consulting a service representative regarding a print quality problem, check the
table below to see if there is a solution, or something you might have overlooked.
SYMPTOMPROBLEMSOLUTION
Blank sheets printed.Image drum cartridge
not properly installed.
Empty or missing toner
cartridge.
Entire page prints
faintly.
Page has grey
background.
Page prints all black.Hardware problem.Contact service.
Oblong area of faint
print appears on
each page.
Vertical white
streaking or faint
areas on page.
Vertical black lines.Hardware problem.Contact service.
Empty toner cartridge.
Pages get fainter when
toner is used up.
LED array is dirty.Clean LED array.
Static electricity,
generally from dry
environments, causes
toner to stick to
background.
Drop out caused by
using paper exposed to
high humidity.
Toner is low and does
not distribute properly,
or the drum is worn out.
LED array is dirty.Clean LED array.
Reinstall image drum cartridge.
Install new toner cartridge.
Install new toner cartridge.
Change paper to a smoother laser bond or
use a humidifier.
Change paper stocks, check paper storage
environment or use a dehumidifier; check
toner level.
Replace toner cartridge. Check drum and
replace the drum, if necessary. Contact
service.
Fuzzy print.LED array is dirty.Clean LED array.
Faded print.Toner cartridge is not
correctly installed.
Toner low.
Smeared or blotched
print.
Printed page is light/
blurred.
Bold characters and
dark lines are
smeared.
Print is darker than
usual.
Dirty rollers; toner
dropped inside printer or
image drum problem.
Is toner low?Replace toner cartridge.
Is paper meant for laser
printers?
LED array is dirty.Clean LED array.
Toner is low.Install new toner cartridge.
Darkness setting is too
high.
Install toner cartridge correctly.
Replace toner cartridge.
Replace image drum and toner.
Contact service.
Use recommended paper.
Change darkness setting.
Troubleshooting > 73
SYMPTOMPROBLEMSOLUTION
Pages curl
excessively.
P
APER FEED PROBLEMS
SYMPTOMPROBLEMSOLUTION
Paper Jams occur frequently.
Multiple sheets of paper are
fed at the same time.
Printing on wrong side
of paper.
Moisture in paper.
Improper storage.
High humidity.Recommended operating humidity: 20-
The printer is tilted.Place th e paper on a stable
Paper is too thick or too thin.
Paper is moist, folded,
creased or warped.
Paper is not aligned.Align the paper edges to the
Only one sheet of paper is
loaded in the Paper tray or
Manual Feed/Multi Purpose
tray.
Turn paper over in tray. (Note arrow on
paper package). Install paper print side
down in tray.
Avoid storing paper in areas of excessive
temperature and humidity. Store paper in
protective wrapping.
80%.
and flat surface.
Use paper suitable for the
printer. Avoid storing paper in
areas of excessive
temperature and humidity.
Store paper in protective
wrapping
paper guides.
Load several sheets of paper.
Paper is not fed into the
printer.
Printing does not resume after
removing jammed paper.
Sheets of paper is added to
the existing paper stock in the
Paper tray or Manual Feed/
Multi Purpose tray.
Postcards, envelopes, la bel
sheets or transparencies are
loaded in the Paper tray.
Postcards or envelopes are
placed in the wrong
orientation.
Improper setting is selected
for Paper Source in the
printer driver.
The printer menu setting is
incorrect.
Printing does not resume only
by removing paper jam.
Remove existing sheets of
paper from the tray and add
the new sheets to them,
ensuring alignment and then
load the tray.
You cannot print using the
Paper tray. Load postcards,
envelopes, label sheets or
transparencies in the Manual
Feed tray or Multi Purpose
tray.
Check and load in the correct
orientation.
Select the correct paper
source from the Source drop
down menu.
Set the size of the paper in
the Setup Menu of the printer.
Open and close the top cover.
Troubleshooting > 74
S
OFTWARE PROBLEMS
Your software (operating environment, applications and printer drivers) controls the
printing process. Make sure you have selected the right driver for use with your printer.
See your software documentation for more information.
SYMPTOMPROBLEMSOLUTION
Printing is garbled.Incorrect driver is
Printer’s output is
below rated speed.
Size of top margin
increases with each
page printed.
H
ARDWARE PROBLEMS
SYMPTOMPROBLEMSOLUTION
Graphic image prints
partly on one page,
partly on the next.
When you try to
print nothing
happens, but printer
indicates it is ready
to receive data.
Install an appropriate driver.
installed.
Much of the printing
delays will be caused by
your application.
Sometimes purely text
documents will print
slowly depending on the
selected fonts and how
they are transferred to
the printer.
Creeping text. Number
of lines per page in
software is not equal to
number of lines per
page of printer.
Insufficient printer
memory for this image
at this resolution.
Configuration error.Check cable connection. If more than one
For maximum speed, use text in your
document and use a printer resident font.
Many software packages assume 66 lines
per page, but your printer’s default is 64.
Adjust software accordingly, or set LINES
Per PAGE in the soft control panel to equal
lines per page in your software.
Change the resolution, reduce the image
size, or install more memory in your
printer.
printer is available, make sure your printer
has been selected.
Garbage prints.Incorrect cable
Printer freezes or
displays error
message when
computer is
rebooted.
Odours.Gases are given off by
Printer is on but
must warm up
before a job is
printed.
configuration. Also, see
Software Problems.
Booting the computer
while the printer is on
can cause a
communications error.
forms or adhesives
passing through the hot
fusing unit.
Power Save mode is set
on to conserve energy.
The fuser must heat up
before you can begin
printing the next job.
Check cable configuration, continuity, and
length.
Turn printer off before rebooting computer.
Make sure the forms you use can withstand
heating, and provide adequate ventilation.
To eliminate warm up delay, change Power
Save setting.
Troubleshooting > 75
I
NSTALLING OPTIONS
The following options are available to extend the performance of your printer:
>64, 128, 256MB RAM DIMM: to extend the main memory of your printer and speed
up the processing of large files
>Second paper tray: to increase your printer’ s paper handling capacity by 530 sheets
(80g/m²)
OPTIONMODEL NUMBER
Second paper trayN22204A
I
NSTALLATION PROCEDURE
To install any of the above options, follow the detailed installation sheet that accompanies
the option.
S
ETTING THE DRIVER DEVICE OPTIONS
Once your new upgrade has been installed, you may need to update the printer driver so
that the additional features are available to your applications.
Accessories such as additional paper trays will only be usable if the printer driver on your
computer knows they are there.
In some cases the hardware configuration of your machine is automatically detected when
the driver is installed. However, it is advisable to at least check whether all of the available
hardware features are listed in the driver.
This procedure is essential if you subsequently add extra hardware features to your
machine after the drivers have been installed and set up.
Remember that if your machine is shared between users on different computers, the driver
must be adjusted on each user’s machine.
W
INDOWS
1.Access the driver’s Properties window .
(a)Open the Printers window (called “Printers and Faxes” in Windows XP) via the
Start Menu or from the Windows Control Panel.
(b)Right-click the icon for this machine, and choose Properties from the pop-up
menu.
2.Select the Device Options tab.
In the Windows XP PostScript driver the tab may be called Device Settings.
3.Set the options for any devices you have just installed.
4.Click OK to close the window and save your changes.
Installing options > 76
MAC OS X
NOTE
Applies to the PS driver only.
Snow Leopard (Mac OS X 10.6) and Leopard (Mac OS X 10.5)
1.Open the Mac OS X Print & Fax Preferences.
2.Ensure your machine is selected.
3.Click Options & Supplies.
4.Click Driver.
5.Select all hardware options appropriate to your machine and click OK.
Tiger (Mac OS X 10.4)
1.Open the Mac OS X Print & Fax Preferences.
2.Ensure your machine is selected.
3.Click Printer Setup....
4.Click the menu and choose Installable Options....
5.Select all hardware options appropriate to your machine and cli ck Apply Changes….
Panther (Mac OS X 10.3)
1.Open the Mac OS X Print & Fax Preferences.
2.Click Printing.
3.Click Set Up Printers....
4.Ensure your machine is selected and select Show Info....
5.Click the menu and choose Installable Options....
6.Select all hardware options appropriate to your machine and cli ck Apply Changes….
B411: 510W; B431: 550W
Idle: 70W
Power save mode: 8W
Standby mode: 30dB(A)
Power saving mode: Background level
Operation: 10 - 32°C, 20% - 80% RH,
Storage: -10-43°C, 10% - 90% RH
When the printer is stored, it should be in its original packaging, with no
moisture formation.
± 2%
Specifications > 78
P
APER AND TRAY INFORMATION
Feed and ejection methods vary depending on the type, size and thickness of medium used.
Use the chart below and the notes/symbols/terms on the following page for initial guidance.
(Minor variations to settings may be necessary depending on user setup and environmental
conditions).
A4
B5
Letter
Executive
Legal(13)
Legal(13.5)
Legal(14)
A6
A5
Statement
Custom
W: 86 - 216mm
L: 140 - 1321mm
Postcards-XXXXXXXX
L,ML,M,
MH, H
L,ML,M,
MH, H
UHXXXXXXXX
UHXXXXXXXX
UHXXXXXXXX
XXX X 0 X 0 0
XXX X
UU
00
Specifications > 80
Duplex Printing
AutoManual
Paper type SizeWeightT1T2MPTMFT1T2MPTMF
EnvelopesCom-9
Com-10
DL
C5
C6
Monarch
Custom
W: 86 – 216
L: 140 – 356
LabelsA4
Letter
Transparencies
N
OTES/SYMBOLS/TERMS
A4
Letter
-XXXXXXXX
-XXXXXXXX
-XXXXXXXX
Notes:
1.When an optional second paper tray is used, the original tra y is referred to as Tray 1
and the optional tray as Tray 2.
2.It is possible to use custom paper sizes with the PS emulation driver.
3.Tray 1 can accommodate paper with width of 100 to 216mm and length of 148 to
356mm.
4.Tray 2 can accommodate paper with width of 148 to 216mm and length of 210 to
356mm.
5.When printing using Auto Duplex, paper will not be ejected faceup.
6.The printing speed is reduced when you set the paper size of A5, A6, Postcards,
Envelopes as Medium heavy,Heavyor Ultra heavy.
7.Change the ejection mode to face down if the paper is curled up.
8.Change the ejection mode to face up if the paper curl is large.
9.When changing media settings, allow 15 seconds for the printer to adjust to the new
setting.
SYMBOL/
TERM
T1Paper Tray 1
T2Paper Tray 2 (optional)
MPTMulti Purpose Tray (B431)
MFManual Feed Tray (B411)
FUFace Up printing from the rear of the printer
FDFace Down printing from the top of the printer
MEANING
W, LWi dth, L ength in mm
Specifications > 81
SYMBOL/
TERM
MEANING
L
ML
M
MH
H
UH
Light paper weight: 60 - 66g/m
Medium Light paper weight: 67 - 73g/m
Medium paper weight: 74 - 88g/m
Medium Heavy paper weight: 89 - 104g/m
Heavy paper weight: 105 - 122g/m
Ultra Heavy paper weight: 123g/m
oCan be used
xCan not be used
U
Can be used depending on the size.
2
2
2
2
2
2
- 160g/m
2
Specifications > 82
I
NDEX
Numerics
2-sided printing.....................49
A
Adhesive labels ..................... 30
Advanced features
enabling or disabling
Attention LED........................12
Auto duplex printing .............49
........ 47
E
Envelopes
................................30
Types
Exit paper jam ......................68
F
Feed jam or exit jam............. 68
Feed paper jam..................... 68
I
Image drum
Replacing
Input paper jam....................68
installed options
Macintosh
Windows...........................38
Installing
Paper
installing Configuration Tool .38
installing drivers