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Nokia Customer Care
RH-21 Series Transceivers
Service Software Instructions
Issue 2 07/2004 2004 Nokia Corporation. Page 1
Company Confidential
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RH-21 Company Confidential
Service Software Instructions Nokia Customer Care
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Company Confidential RH-21
Nokia Customer Care Service Software Instructions
Contents
Page No
Phoenix User’s Guide .................................................................................................... 5
Introduction ..................................................................................................................5
Setting up Phoenix .......................................................................................................5
HW requirements for using Phoenix ...........................................................................6
Installing Phoenix ........................................................................................................6
Uninstalling Phoenix ...................................................................................................6
Data Packages ..............................................................................................................7
Starting a session .........................................................................................................7
Concepts .................................................................................................................... 7
Selecting a connection............................................................................................... 7
Selecting a product .................................................................................................... 7
Phoenix environment................................................................................................. 8
Using components ..................................................................................................... 8
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Phoenix User’s Guide
Introduction
This section briefly describes how to install the Phoenix software and includes some
basic information on how to use the program. For more detailed information, please refer
to the Phoenix Help files. Each feature in Phoenix has its own Help function, which can
be activated while running the program.
Setting up Phoenix
1 Download the latest release. Please contact your regional Customer Care Solu-
tions contact for information on where to download the latest release.
2 Install Phoenix by executing the Phoenix installation package and follow the
instructions on the screen.
Note: In some products, the setup may require you to reboot the computer. In either case, the setup
will register Phoenix components. This process can take several minutes.
3 Download the latest data packages for the products you will be using.
By default, the program files are stored under C:\Program Files\Nokia\Phoenix
The Phoenix program has been built using component architecture. This means that the
actual program is very small and most of the program’s functionality is divided into
dynamically loaded modules (DLLs).
The data packages will create product-specific directories under the installation directory.
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HW requirements for using Phoenix
Table 1: HW requirements for AMS
Minimum HW requirements for AMS
Processor 233 Mhz
RAM 64 MB
Needed disk space 50 - 100 MB
Table 2: Recommended HW for Windows 2000
Minimum HW requirements for Field Test
Processor 700 Mhz
RAM 512 MB
Needed disk space 50 - 100 MB
Table 3: Supported Operating
Systems
Supported Operating Systems
Windows 95
Windows 98
Windows NT 4.0
Windows 2000
Installing Phoenix
1 Before you start installing the program, check that:
• the dongle is attached to parallel port. Contact your supervisor in order to obtain
a suitable dongle.
• you have administrator rights (Windows NT or Windows 2000). This is required in
order to be able to install Phoenix.
2 The installation checks that the latest supported dongle driver version is
installed. The dongle driver is installed if there is no previous installation of the
dongle driver or if the installed dongle driver is older than the latest supported
version.
3 Reboot your PC before using Phoenix, if you are requested to do so.
Uninstalling Phoenix
Uninstalling another Phoenix version:
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1 Make sure that the dongle is attached.
2 Go to Control Panel and select Add/Remove Programs.
3 Select TSS4 Phoenix Release xx.yy.zzz for uninstallation and click Add/Remove.
4 Click OK to remove the application.
You may be required to reboot your PC after uninstallation.
Note: If you have different product packages installed, the components are uninstalled only if they are
not included in other product packages.
Data Packages
Data Packages (DP) is a name for a helpful feature in the Phoenix software. This feature
provides a flexible way of distributing and installing Phoenix and its data files.
All product-specific data is separated from the program code and installed separately.
This means that the installation is performed in at least two steps.
Each product has its own DP. The FPS-8 flashing equipment also has its own package.
Starting a session
Concepts
In the Phoenix context, Product means the cellular phone attached to a PC. More specifically, it is a particular type of phone.
Connection means the type of cable used to attach the phone to the port to which the
other end of the cable is attached.
Selecting a connection
The connection defines the cable and the communications port that will be used when
connecting to the phone.
1 Active connections are listed in the toolbar’s Connection drop-down menu. You
should make sure that the connection is correct before using the software.
Change it, if necessary.
In case the connection is the wrong one, you need to create a new one.
2 Select Settings from the drop-down menu.
3 Select Add in the Connection List Dialog and fill in the relevant fields in the Con-
nection setup dialog.
Selecting a product
Many of Phoenix’s features are product-specific. It is, therefore, mandatory to choose the
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product you will be working on at the beginning of the session.
1 Select File - Scan Product (or hold the Ctrl key down and press R). Phoenix will
scan the connected product and load additional menus which are designed for
the product. If the product is not supported, then an error message will be displayed and a different Phoenix data package may be required.
2 If you want to manually choose the product or if the phone is dead, select File -
Choose Product. You will be presented with a list of available products.
After the product selection, you will see an additional menu item on the main menu. If
you take a look at the available menu items, you will see that their number has
increased.
Phoenix environment
You can configure the program’s main toolbar and the product or tool-specific options to
your liking.
You can control which toolbars are visible by selecting View and Toolbars from the drop-
down menu. The visible toolbars are marked with a check.
The rest of the options are product- or tool-specific. The tool-specific options are set
using the associated toolbar.
Using components
When working with Phoenix, each task generally has its own component that will perform the task. The first thing, therefore, is to open the desired component.
Opening a component means that you open a tool window within Phoenix.
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