The Phoenix Service Software installation contains:
-Service software support for all phone models included in the package
-Flash update package files for FPS-8* and FLS-4S programming devices
-All needed drivers for:
-- DK2 dongle
-- FLS-4S point of sales flash device
-- USB devices
Separate installation packages for flash update file s and drivers are also available, but it is not
necessary to use them unless updates appear between Phoenix Service SW releases. If separate update packages are used, they should be used after Phoenix and data packages have
been installed.
The phone model specific data package includes all changing product specific data:
Product software Binary files
Files for type label printing
Validation file for the Faultlog repair data reporting system
All product specific configuration files for Phoenix software components
Please refer to Service Manual and Technical Bulletins for more information concerning phone
model specific service tools and equipment setup.
•Check that a Dongle is attached to the parallel port of your computer .
•Download the installation package (eg
phoenix_service_sw_a10_2003_33_5_22.exe) to your computer (eg C:\TEMP)
•Close all other programs
•Run the application file (eg phoenix_service_sw_a10_2003_33_5_22.exe) and
follow instructions on the screen
•Administrator rights may be required to be able to install Phoenix depending on
the Operating System
•If uninstalling or rebooting is needed at any point, you will be prompted by the Install Shield program.
Nokia Customer Care
If at any point during installation you get this message, Dongle is not found and inst allation can´t
continue.
Possible reasons may be defective or too old PKD-1Dongle (five digit serial number Dongle
when used with FPS-8 Prommer) or that the FLS-4S POS Flash Dongle is defective or powe r
to it is not supplied by external charger.
Check the COM /parallel ports used first! After correcting the problem Installation can be restarted.
■ Startup
Run the phoenix_service_sw_a10_2003_33_5_22.exe to start installation .Install Shield will
prepare.
If the operating system used requires restarting your computer ( Windows 98, SE, ME )
the Install Shield Wizard will tell you about it. Select "Yes..." to reboot the PC immediatelly and
"No..." to reboot the PC manually afterwards.
After the reboot components are registered and Phoenix is ready for use. Note that Phoenix
doesn't work, if components are not registered.
Now the installation of Phoenix Service SW is ready and it can be used after :
Installing Phone model specific Phone Data Package for Phoenix
FPS-8* can be used after updating Flash Update Package files to it
If reboot is not needed components are registered after copying them.
If restarting of your computer is not needed, Click "Finish" to exit the setup.
Phoenix is now ready for use.
Now the installation of Phoenix Service SW is ready and it can be used after:
RH-53/54
•Installing Phone model specific Phone Data Package for Phoenix
•Configuring the connections
•Updating the Flash Update Package files used with FPS-8* and FLS-4S* tools
If you already have the Phoenix Service SW installed on your computer, sooner or later there
will be need to update it when new versions are released.
Always use the latest available versions of both the Phoenix Service SW and the Phone Specific Data Package . Instructions can be found in phone model specific Technical Bulletins and
Phone Datapackage readme.txt files ( shown during installation).
To update the Phoenix you need to take exactly the same step s as when installing it for the first
time.
•Download the installation package to your computer hard disk
•Close all other programs
•Run the application file (e.g. phoenix_service_sw_a10_2003_33_5_22.exe)
•Newer version of Phoenix will be installed.
•Driver versions are checked and updated if necessary
When you update the Phoenix from old to new version (e.g. update from 2003_9_2_3 to
2003_33_5_22), the update will take place automatically without uninstallation
f you try to update the Phoenix with the same version that you already have ( e.g.
a10_2003_33_5_22 to a10_2003_33_5_22 ) you are asked if you want to unist all the version
of Phoenix you have on your PC.
In this case you can choose between total uninstallation and repair just like whan you choose
to uninstall Phoenix service software from the Windows control panel.
If you try to install an older version (e.g. downgrade from a11_2003_41_1_24 to
a10_2003_33_5_22 installation will be interrupted.
Uninstallation can be done manually from Windows Control Panel - Add / Remove Programs.
Choose “Phoenix Service Software” and click "Add/Remove".
Choose “Remove” to uninstall
If you experience any problems with service software or suspect that files have been lost, you
can use the repair – function before completely reinstalling Phoenix. Note that the original installation package (e.g. phoenix_service_sw_a10_2003_33_5_22.exe ) must be found on
your PC when you run the repair setup.
Run Windows Control Panel - Add / Remove Programs, choose “Phoenix Service Software”
and click "Add/Remove". In the following view choose “Repair”.
Phoenix will reinstall components and register them, procedure is the same as in update inst allation.
Product Data Package contains all product specific data to make the Phoenix Service Sof tware
and tools usable with a certain phone model.
It also includes the latest version of flash update package for FLS-4S* and FPS-8*
•Check that the Dongle is attached to the parallel port of your computer.
•Install Phoenix Service SW
•Download the installation package (eg
to your computer (e.g. C:\TEMP)
•Close all other programs
•Run the application file (eg
instructions on the screen
Please note that very often the Phoenix Service SW and t he Phone Specific Data Package for
Phoenix come in pairs, meaning that certain version of Phoenix can only be used with certain
version of Data Package.
Always use the latest available versions of both. Instructions can be found in phone model specific Technical Bulletins and readme.txt – files of the data packages.
Installation of Phoenix Data Package (Product Specific)
Run the e.g. RH-53_dp_v_210_mcusw05.16.exe to start installation.
When you choose “Next” the files needed for installation will be extracted. Please wait…
From this view you can see the contents of the Data Package. Read the text carefully. There
should be information about the Phoenix version needed with this data package. Choose
“Next”.
Confirm location and choose “Next” to continue. Install shield checks where the Phoenix application is installed and the directory is shown. Choose “Next” to continue.
You now have all phone model specific files installed in your Phoenix Service SW.
Note, a seprate data package for RH-54 are needed
Now Phoenix can be used to for example flash phones and print type labels after:
Configuring users
Managing connections
FLS-4S can be used right away
FPS-8* can be used after updating Flash Update Package files to it
Uninstallation can also be done manually from Windows Control Panel / Add / Remove Programs/
RH-53 Phone Data Package”.
If you try to install the same version of Phoenix Data Package that you already have, you are
asked if you want to unistall the version you have on your PC. Answer “OK” to uninstall, “Cancel” if you don’t want to uninstall.
Older versions of data packages don´t need to be uninstalled unless instructions to do so are
given in the readme.txt of the data package and bulletin s concerning the release. Please read
all related documents carefully.
Existing connections can be selected , edited, deleted and new ones created by using this dialog.
A connection can be created either manually or by using a Connection Wizard.
To add new connection, choose “Add” and select if you want to create it manually or by using
Choose “Next” to continue.
In the next dialogs you will be asked to select some settings for the connection.
RH-53/54
Manual Settings
A) For FLS-4S POS Flash Device choose following connection settings:
Media: FBUS
COM Port: Virtual COM Port used by FLS-4S. Please check this always!
(To check please go to Windows / Control Panel / FLS Virtual Port / Configuration)
(To check please go to Windows / Control Panel / FLS Virtual Port / Configuration)
B) For FPS-8 Flash Prommer choose following connection settings:
Media: FPS-8
Port Num: COM Port where FPS-8 is connected
COMBOX_DEF_MEDIA: FBUS
Choose “Finish” to complete.
If you use the Wizard, connect the tools and a phone to your PC and the wizard will automati-
Activate the connection you want to use by clicking it and use up/down arrows to move it on
top of the list. Choose “Apply”.
The connection is now selected and can be used after closing the “Manage Connections” window.
Selected connection will be shown on the right hand bottom corner of the screen.
To use the selected connection, connect the phone to Phoenix with correct service tools, make
sure that it is switched on and select “Scan Product”.
When the Product is found, Phoenix will load product support and when everything is ready,
name of the loaded product support module and its version will be shown on the bottom of the
screen.