Netgear VMS5340-100EUS User Manual
Arlo Ultra
Wire-Free Camera User Manual
Contents
1. Get to Know Arlo Ultra 5
Get the Arlo app .............................................................................................................5
Meet your Arlo Ultra Camera ........................................................................................ 6
Meet Your Arlo SmartHub .............................................................................................7
2. Get Started 8
Connect your SmartHub to the Internet ......................................................................8
SmartHub LED ................................................................................................................8
Use the Arlo app for installation and setup ................................................................9
Insert the battery into your camera ..............................................................................9
Tips for optimal WiFi performance ............................................................................10
Magnetic mount ...........................................................................................................11
Install a screw mount ....................................................................................................12
Find a good spot to detect motion............................................................................13
...............................................................................................14
Position your camera ....................................................................................................14
Test motion detection ..................................................................................................15
Arm your camera to detect motion ...........................................................................15
3. Arlo Ultra Basics 16
View your camera feeds ..............................................................................................17
............................................................................................................18
........................................................................................19
.................................................................................19
Talk and Listen ............................................................................................................... 19
Turn the camera spotlight on and off ........................................................................20
Turn the camera siren on and off ...............................................................................20
Customize your camera feed image ..........................................................................20
..................................................................................21
Cloud recordings ..........................................................................................................23
View recordings and snapshots..................................................................................23
Download recordings ..................................................................................................24
Charge your camera battery .......................................................................................26
Replace a camera battery ............................................................................................26
2
4. Image Quality Features 28
High ynamic Range (HDR) ........................................................................................28
Local 4K streaming and recording .............................................................................28
......................................................................29
Start 4K streaming ........................................................................................................29
Auto Zoom and Tracking .............................................................................................31
5. Modes, Rules, and Alerts 33
Modes ............................................................................................................................33
Select a mode ...............................................................................................................34
Rules ...............................................................................................................................34
...........................................................................................34
Automatically stop recording when motion stops...................................................35
Control whether the spotlight turns on when motion is detected at night 35
.............................................................................................36
Manage alerts ................................................................................................................36
Schedule your camera rules ........................................................................................37
Set up geofencing ........................................................................................................38
................................................................39
Custom modes .............................................................................................................40
6. Change Your Settings 42
Change your password and user name ....................................................................42
Grant access to friends ................................................................................................42
Change the time zone .................................................................................................44
Camera settings ............................................................................................................44
Customize the camera spotlight settings..................................................................47
..............................................................................................49
.........................................................................49
7. Use SD Card Storage 50
Insert a microSD card ...................................................................................................50
View the SD card status ...............................................................................................51
..................................................................................51
Turn SD card recording off and on ............................................................................51
Turn local 4K recording off and on ............................................................................51
3
......................................................................52
Format a microSD card ................................................................................................52
Safely eject an SD card ................................................................................................52
..................................................................................53
8. FAQs and Troubleshooting 54
FAQs ...............................................................................................................................54
Battery FAQs ..................................................................................................................55
......................................................................56
........................................................................56
WiFi signal interference ...............................................................................................57
.................................................................................57
Verify that the Arlo SmartHub is online .....................................................................59
...............................................................................................59
Reset the Arlo SmartHub to factory settings .............................................................61
9. Rechargeable Battery Safety 62
Safety rules for rechargeable batteries ......................................................................62
4
1. Get to Know Arlo Ultra
Your Arlo Ultra 4K wire-free security camera delivers the ultimate peace of mind with
advanced video and audio quality. The camera displays a wide, panoramic view with
enhanced color night vision. The integrated spotlight lights up the night or helps to
ward off unwanted visitors. Advanced noise-cancelling technology also minimizes
background noise for crystal clear, two-way conversations.
When your camera detects motion, it uses a WiFi link to the Arlo SmartHub to stream
video to your Arlo account in the cloud.
Get the Arlo app
Download the Arlo app. The Arlo app lets you create an Arlo account in the cloud and
set up and manage all your Arlo devices.
Note: If you already use the Arlo app, make sure that you’re using the latest version.
To nd out if an update is available, go to the app store and search for Arlo.
5
Arlo Ultra
Meet your Arlo Ultra Camera
Your Arlo Ultra consists of two parts, the housing and the camera with a battery
compartment.
Arlo Ultra camera features
• 4K & HDR. See a crystal clear picture in every detail through Arlo Ultra’s new high
performance lenses.
• Enhanced night vision. See what’s lurking with color night vision allowing you to
see video in color rather than traditional black and white.
• Integrated spotlight. Light up the night and ward off unwelcome guests using Arlo
Ultra’s integrated spotlight.
• 180 degree view. See a full panoramic view with auto image correction that
reduces the sheye effect. The lens is a 180-degree diagonal lens with a matching
wide range for motion detection.
• Noise canceling technology. Listen and speak to visitors with crystal clear, full
2-way audio that reduces wind and noise.
• Auto zoom and tracking. Auto-focus on moving objects with clarity and detail
• Magnetic charging. Quickly charge your camera and easily snap the connecting
cable into place.
• Custom activity zones. Create specic areas of focus to reduce false alerts
• Built in smart siren. Trigger your siren remotely or automatically during an event.
• Rechargeable battery. Take the expense out of security with the convenient and
long lasting battery.
6Get to Know Arlo Ultra
User Manual
Arlo Ultra
Meet Your Arlo SmartHub
The Arlo SmartHub helps to protect your footage by adding a secure, personal
network to your router. SmartHub also helps to regulate WiFi trafc, improves battery
life, and comes with local storage (microSD cards are sold separately).
The Arlo SmartHub is compatible with Arlo Ultra and all previous Arlo wire-free
cameras.
SmartHub features:
• Additional WiFi radios to build the smart security ecosystem.
• Works with other smart home devices for simplied integration.
• A microSD card slot for local storage of streaming content. See Insert a microSD
card on page 50.
7Get to Know Arlo Ultra
User Manual
2. Get Started
Connect your SmartHub to the Internet
The Arlo SmartHub connects to your home network and allows you to view your
camera streams from anywhere.
1. Connect the SmartHub to your router
with an Ethernet cable.
2. Connect the AC adapter to the
SmartHub and plug it in.
The LED on the front of the SmartHub
lights.
SmartHub LED
The SmartHub LED indicates the status of the SmartHub. The SmartHub blinks once
when it is rst powered on. Then the LED lights as follows:
• Solid blue. The SmartHub is connected to the Internet.
• Slow blinking blue. The SmartHub is ready to sync and pair with a camera or is
connecting with a camera.
• Fast blinking blue. The SmartHub paired with a camera.
• Solid amber. An error occurred or something is wrong with the connection.
• Slow blinking amber. The SmartHub can’t connect to the camera. The camera
can’t be found, is out of range, or another connection error occurred.
• Alternating blue and amber. A rmware update or a reset is in progress.
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Arlo Ultra Camera
Use the Arlo app for installation and setup
You must use the Arlo app to install and set up your Arlo SmartHub
and Arlo Ultra Camera. The Arlo app guides you through setup in
this order:
1. Create your Arlo account.
You use the same account to manage all your Arlo devices.
2. Connect the Arlo SmartHub to the Internet and add it to your
account.
3. Add each Arlo Ultra camera and pair it with the Arlo SmartHub.
Once you set up your Arlo account, you can access it by using the Arlo app on a
smartphone or tablet, or from a computer using a web browser. If you’re using a
computer, enter https://my.arlo.com/#/login in the address bar of the browser.
After installation, you can use the Arlo app to view your camera feed, customize alerts
and notications, create schedules for your cameras, and more.
Insert the battery into your camera
Your Arlo Ultra camera consists of two parts. The camera and battery are in one part,
and the camera housing is the second part.
1. Align the battery and insert it into the
battery compartment.
The battery only inserts one way.
The LED on the Arlo Ultra camera
blinks blue.
2. Insert the camera into the camera
housing until it clicks into place.
Do this by pushing down on both the
left and right sides of the camera.
For more information about batteries, see the following topics:
• Arlo Ultra Camera LED on page 10
• Replace a camera battery on page 15
• Safety rules for rechargeable batteries on page 62
9Get Started
User Manual
Arlo Ultra Camera
Arlo Ultra Camera LED
The LED on the camera lights when the camera is powered on. The LED changes
color and blinks depending on the battery charge and to indicate the status of
activities such as pairing the camera and updating the camera rmware.
• Slow blinking blue. The camera is in the process of pairing with the SmartHub.
• Fast blinking blue. The camera paired with the SmartHub.
• Blinking amber. The camera is out of range, a connection error occuring during
pairing, or the camera battery charge is low (15% or less).
• Alternating blue and amber. The camera failed to pair with the SmartHub, or a
rmware update is in process, or a reset is in process.
Tips for optimal WiFi performance
Place your Arlo Ultra camera in a location with a good WiFi signal to the SmartHub.
The distance between WiFi devices can affect the WiFi signal:
• Maximum recommended distance. Place your camera a maximum of 300 feet
(90 meters) from the SmartHub. The maximum line-of-sight range of 300 feet is
reduced by each wall, ceiling, or other major obstruction between the camera and
SmartHub.
• Minimum recommended distance. To reduce WiFi interference, place the
SmartHub 6 feet (1.8 meters) away from your WiFi router. Place your Arlo Ultra
cameras 10 feet (3 meters) away from the SmartHub, and allow at least 6½ feet (2
meters) between cameras.
The following materials can reduce WiFi signal strength if they are located between
WiFi devices such as your SmartHub and Arlo Ultra cameras:
• Unusually thick walls and ceilings
• Brick
• Concrete
• Stone
• Ceramic
• Glass, especially mirrors
• Metal
• Large quantities of water, such as the water in a sh tank or water heater
For information about optimizing 4K streaming with multiple Ultra cameras, see the
Arlo support article https://kb.arlo.com/000062190/How-can-I-reduce-connectivity-
issues-when-I-live-stream-in-4K-on-multiple-cameras.
10Get Started
User Manual
Arlo Ultra Camera
Magnetic mount
Arlo Ultra comes with a new, magnetic-based mounting solution that provides
articulation in ways never before possible. The newly designed mount perfectly mates
with the shape of the camera, providing new mounting scenarios that were never
before possible, including mounting from a ceiling.
It also has a built in groove where you can hide your cable and provide strain relief for
those situations where you want to keep the camera mounted and plugged into a wall
source.
Install a magnetic mount
You can mount your camera on a wall or ceiling.
1. Fasten the mouting screw into a wall or ceiling.
Note: The magnetic wall mount is not designed to be attached to a drop ceiling.
If you’re working with drywall, use the
plastic drywall anchor that we provide.
Use the plastic stopper to help guide
how far to screw into the wall or ceiling.
2. If you’re using Arlo Ultra connected to a charging cable, wrap the excess charging
cable around the back side of the mount.
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Arlo Ultra Camera
3. Snap the magnetic mount onto the
screw and the stopper.
The mount clicks into place.
4. Attach your Arlo Ultra camera to the
wall mount.
The magnet in the mount holds the
camera onto the mount.
5. Adjust the Arlo Ultra camera to your preferred viewing angle.
Note: You can replace the battery in Arlo Ultra cameras without removing the
camera housing from the indoor wall mount.
Install a screw mount
Some Arlo Ultra kits include a screw mount. Screw mounts are also sold separately.
1. Place the outdoor mount and secure it with screws.
If you’re mounting the camera on drywall, use the drywall anchors we provide.
2. Attach the camera to the mount.
3. Adjust the camera angle.
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Arlo Ultra Camera
Find a good spot to detect motion
When positioning your Arlo Ultra camera, keep these tips in mind:
• Place your camera so the area you want to monitor is within the camera’s eld of
view.
• Mount your camera at least 7 feet (2 meters) above the oor or the ground and
aim it slightly downward for the best sensor performance.
• Place your camera so that side-to-side trafc crosses its eld of view. Arlo’s motion
sensor is most sensitive to side-to-side motion that’s 5 to 20 feet (1.5 to 6 meters)
from the camera.
Arlo Ultra’s eld of view
The eld of view is the area in which the camera can detect motion. You can set the
eld of view to Full (120 degrees), Wide (155 degrees), or Super wide (180 degrees).
120°
155°
Each setting auto corrects the image to reduce the sheye effect. The Full setting
completely eliminates the sheye effect.
13Get Started
180°
User Manual
Arlo Ultra Camera
Change the eld of view
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Select the camera.
4. Tap Video Settings > Video Mode.
5. Tap a eld of view to automatically apply it to your camera.
Position your camera
Camera positioning is available only when the camera is not streaming, recording
motion, or using the Motion Detection test. During camera positioning, the camera
streams video as fast as possible, without buffering. You can aim your camera while
watching on your smartphone and making near real-time adjustments to the camera
position. This means that you might see lower-quality video while you are positioning
your camera.
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Select the camera.
4. Tap Device Utilities > Camera Positioning.
The camera starts streaming video. The signal strength bar indicates the WiFi
signal that your Ultra camera is receiving at its current location.
Test motion detection
You can use the motion detection test to nd the right motion sensitivity setting for
each camera.
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Select the camera.
4. Tap Device Utilities > Motion Detection Test.
5. Move in front of the camera.
During this test, the camera LED blinks amber when motion is detected.
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Arlo Ultra Camera
6. Move the slider to adjust the motion sensitivity level as needed.
7. Edit the rule for your camera to enter the motion sensitivity level that you want to
use. See Change motion sensitivity on page 34.
Arm your camera to detect motion
You control when your camera detects motion and the rules it uses to record and alert
you by selecting a mode. The Arlo app comes with four modes, Armed, Disarmed,
Schedule, and Geofending. You can customize each mode and you can also create
custom modes. For information about how to do this, see 6. Modes, Rules, and Alerts
on page 33.
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User Manual
3. Arlo Ultra Basics
When you open the Arlo app, the Devices page displays your camera feeds.
Tap to turn the camera
siren on and off.
Camera feed
This camera is armed to
detect sound and motion.
This camera is disarmed.
The icons for sound and
motion detection are gray.
SmartHub or base station
settings
Camera
icon
Located below each camera feed Camera
Battery charge
WiFi signal from the SmartHub Mute the audio
Audio detection is on Talk and Listen
Motion detection is on Record video manually
feed icon
Number of new recordings
Tap to open a menu
Tap a button to go to Devices,
Library, Modes, or Settings.
Tap the camera feed to display these icons
Play/Stop
Open a menu and view or change the
camera settings
View or change the camera settings Turn the camera spotlight on and o.
Take a snapshot
16
Arlo Ultra Camera
View your camera feeds
1. Open the Arlo app.
2. Tap the camera feed.
The camera feed updates and camera feed icons display.
3. To stop viewing and listening to the live feed, tap the Stop icon
.
Local live 4K streaming
You can live stream in 4K from Arlo Ultra if you use the Arlo app on a mobile device
that is on the same local network as the Arlo SmartHub. If you enable 4K live
streaming in your Arlo Ultra video settings, 4K live video streams when you tap Play
on the camera stream in the Arlo app. You can also manually record in 4K by
tapping the play button and then tapping Record
To enable local live 4K streaming:
1. Open the Arlo app.
2. Tap Settings > My Devices.
3. Select the camera.
4. Tap Video Settings.
5. Tap Local 4K Live Streaming to toggle live streaming on and off.
.
Pan and zoom video
You can pan and zoom to focus in on the high-def details of any live or recorded
video. Just pinch and drag any image as you do with photos on your smartphone.
1. Open the Arlo app.
2. Tap Library.
3. Tap any live video or prerecorded video from your Arlo library.
4. To pan and zoom using a mobile device:
• Pinch to zoom in and out of the video.
• Touch and drag to move around the zoomed-in frame.
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Arlo Ultra Camera
5. To pan and zoom using a computer, do the following:
• Click the Zoom icon.
• Use your mouse to move around the frame.
Pan and zoom live video with Smart Zoom
When you’re viewing a live stream recording, Smart Zoom lets you zoom into any
area of the recording up to 8x. The image quality of the zoomed-in area doesn’t
deteriorate, allowing you to view a zoomed-in image with true 1080p video
resolution.
When Smart Zoom is activated, your Arlo Ultra camera can zoom in on an object and
track its movement when it detects motion in its eld of view. Smart Zoom requires an
Arlo Smart plan and you must turn it on for each camera. See Turn on Smart Zoom on
page 45.
1. Open the Arlo app.
2. Tap Play
On a mobile device, use the pinch gesture to zoom and touch and drag to move
around the zoomed-in frame.
On a computer, double-click click to zoom. Left-click and hold and drag to move
around the zoomed-in frame.
After zooming in, the image stops and buffers for about ve seconds to improve
the quality of video. When the buffering stops, your zoomed-in video renders in
high quality.
on the camera feed.
Look back video
When plugged in, your Arlo Ultra camera records continuously, but discards the video
after three seconds if no motion is detected. This means that your motion-triggered
video recordings start before any motion happens; you don’t miss a thing.
1. Plug in your Arlo Ultra camera.
2. Make sure the camera is using a motion-detection mode such as Armed.
When the camera detects motion, it records the three seconds before the motion
happened.
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Arlo Ultra Camera
Record clips from live video
1. Open the Arlo app.
2. Tap the camera feed image.
3. Tap Record
This icon turns red to indicate that you are recording the live feed.
4. To stop recording, tap Record
to begin recording.
again.
Take a snapshot from live video
1. Open the Arlo app.
2. Tap the camera feed image.
3. Tap Snapshot
The snapshot is saved in your library.
.
Talk and Listen
The Ultra camera includes microphones that allow you to talk and listen. The two
microphones in the Arlo Ultra camera create Beamforming for spatial ltering of
sound. This lets Arlo Ultra hone-in on sound from a particular area or subject. The
microphones also enable noise-cancelling and wind noise reduction. For information
about the wind noise reduction setting, see Change the camera audio settings on
page 48.
Use Talk and Listen
1. Open the Arlo app.
2. Tap the camera feed image.
3. Tap Talk and Listen
4. The rst time you use Talk and Listen, allow Arlo to use your phone’s microphone.
5. Tap the microphone button.
Two-way audio automatically opens, allowing you to talk and listen.
.
19Arlo Ultra Basics
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