NETGEAR VMA4700 User Manual

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NETGEAR Arlo Outdoor Power Adapter Accessory VMA4700-100AUS

Recall FAQs for Australia and New Zealand

Q. What power adapter accessory models are affected?

A. Only the VMA4700-100AUS is affected. Other power adapters are not
affected. This is a standalone accessory that is purchased separately from the
cameras (Arlo, Arlo Pro and Arlo Go).

Q. How can I tell if my NETGEAR product is a VMA4700-100AUS?

A. The model number is located on a sticker on the bottom of the original
packaging.

If you no longer have the original packaging, look for manufacturer’s Model
Number AD2090120 and P/N 332-10986-01 on the power adapter to confirm.
.

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The following power adapters are included with the Arlo Pro Camera System but
are not part of the recall. Note: The power adapters that came with the Arlo Pro
Camera System are for indoor use only.

Q. Why are you discontinuing sales of the outdoor power adapter
accessory?

A. NETGEAR discovered that water may enter the camera via the connection
between the outdoor power adapter accessory and camera.

Q. Have you stopped shipping the product?

A. Yes, we have stopped shipping the product.

Q. Does this issue also affect my Arlo Go’s power adapter that was
included in the box with the Arlo Go?

A. No. The Arlo Go power adapter is recommended for indoor use only. Please
refer to our user manual located at: https://www.arlo.com/en-

us/images/Documents/ArloGo/arlo_go_um.pdf. The power adapter that comes

with the Arlo Go camera should only be used with the Arlo Go camera indoors.

Q. When will the outdoor power adapter accessory again be available for
purchase?

A. You can now purchase the VMA4900-100AUS from your preferred retailer.
Q. My product seems to be working fine. Can I keep it?

A. NETGEAR is asking all customers affected by the recall to send back their
outdoor power adapter accessory.

Q. Can I take the outdoor power adapter accessory back to the place I
purchased it from?