Netgear UTM9S, UTM25, UTM5, UTM10, UTM50 Reference Guide

ProSecure Unified Threat Management (UTM) Appliance

Reference Manual

350 East Plumeria Drive San Jose, CA 95134 USA

September 2011 202-10780-01

1.0

ProSecure Unified Threat Management (UTM) Appliance

into any language in any form or by any means without the written permission of NETGEAR, Inc.

Technical Support

Thank you for choosing NETGEAR. T o register your product, get the latest product updates, get support online, or for more information about the topics covered in this manual, visit the Support website at visit us at

http://support.netgear.com.

Phone (US & Canada only): 1-888-NETGEAR Phone (Other Countries): Check the list of phone numbers at

http://support.netgear.com/app/answers/detail/a_id/984.

Product Updates

Product updates are available on the NETGEAR website at http://prosecure.netgear.com or

http://kb.netgear.com/app/home.

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Go to http://prosecure.netgear.com/community/forum.php for information about the ProSecure forum and to become part of the ProSecure community.

Trademarks

NETGEAR, the NETGEAR logo, ReadyNAS, ProSafe, ProSecure, Smart Wizard, Auto Uplink, X-RAID2, and NeoTV are trademarks or registered trademarks of NETGEAR, Inc. Microsoft, Windows, Windows NT, and Vista are registered trademarks of Microsoft Corporation. Other brand and product names are registered trademarks or trademarks of their respective holders.

Statement of Conditions

To improve internal design, operational function, and/or reliability, NETGEAR reserves the right to make changes to the products described in this document without notice. NETGEAR does not assume any liability that may occur due to the use, or application of, the product(s) or circuit layout(s) described herein.

Revision History

Publication Part Number

202-10780-01 1.0 September 2011 • Addition of the UTM9 S with the following major new features:

Version Publish Date Comments

- xDSL module (see Chapter 1, Introduction and Chapter 3,

Manually Configuring Internet and WAN Settings)

- Wireless module (see Chapter 1, Introduction and

Appendix B, Wireless Module for the UTM9S)

- ReadyNAS integration, quarantine options, and quarantine logs (see Connect to a ReadyNAS and Configure

Quarantine Settings (UTM9S Only), Query the Quarantine Logs (UTM9S Only), and Appendix D, ReadyNAS Integration

- PPTP server (see Configure the PPTP Server (UTM9S

Only))

- L2TP server (see Configure the L2TP Server (UTM9S

Only))

• Update of the VPN client sections with the new VPN client (see

Chapter 7, Virtual Private Networking Using IPSec Connections)

ProSecure Unified Threat Management (UTM) Appliance

202-10674-02 1.0 March 2011 • Addition of the UTM150.

• Removal of platform-specific chapters and sections because the UTM5, UTM10, and UTM25 now support the same web management interface menu layout that was already supported on the UTM50. The major changes for the UTM5, UTM10, and UTM25 are documented in Chapter 3, Manually Configuring

Internet and WAN Settings, and in the following sections:

- Set Web Access Exception Rules

- Configure Authentication Domains, Groups, and Users

• Added new features (for all UTM models). The major new features are documented in the following sections:

- Electronic Licensing

- VLAN Rules

- Create Service Groups

- Create IP Groups

- Manage Digital Certificates for HTTPS Scans

- Update the Firmware

- View, Schedule, and Generate Reports

202-10674-01 1.0 September 2010 • Addition of the UTM50 and UTM50-specific chapters and

sections.

• Revision of DMZ WAN and LAN DMZ default policies.

202-10482-03 1.0 May 2010 • Applied numerous nontechnical edits.

• Added the Requirements for Entering IP Addresses section.

• Added a note about the processing of normal email traffic in the

Configure Distributed Spam Analysis section.

• Updated the NTP section.

202-10482-02 1.0 January 2010 Updated the web management interface screens, made the

manual platform-independent, added a model comparison table, and removed performance specifications (see marketing documentation for such specifications).

202-10482-01 1.0 September 2009 Initial publication of this reference manual.

Chapter 1 Introduction

What Is the ProSecure Unified Threat Management (UTM) Appliance? . .13

Key Features and Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Multiple WAN Port Models for Increased Reliability or

Outbound Load Balancing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Wireless Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

DSL Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Advanced VPN Support for Both IPSec and SSL. . . . . . . . . . . . . . . . . .16

A Powerful, True Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Stream Scanning for Content Filtering . . . . . . . . . . . . . . . . . . . . . . . . . .16

Security Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Autosensing Ethernet Connections with Auto Uplink . . . . . . . . . . . . . . .17

Extensive Protocol Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Easy Installation and Management . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Maintenance and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Model Comparison . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Service Registration Card with License Keys. . . . . . . . . . . . . . . . . . . . . . .20

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Hardware Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Front Panel UTM5 and UTM10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Front Panel UTM25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Front Panel UTM50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Front Panel UTM150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Front Panel UTM9S and Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

LED Descriptions, UTM5, UTM10, UTM25, UTM50, and UTM150 . . . .27

LED Descriptions, UTM9S and Modules . . . . . . . . . . . . . . . . . . . . . . . .28

Rear Panel UTM5, UTM10, and UTM25 . . . . . . . . . . . . . . . . . . . . . . . .30

Rear Panel UTM50 and UTM150. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Rear Panel UTM9S . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Bottom Panels with Product Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Choose a Location for the UTM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Use the Rack-Mounting Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Chapter 2 Using the Setup Wizard to Provision the UTM in Your

Network

Steps for Initial Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Qualified Web Browsers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Requirements for Entering IP Addresses . . . . . . . . . . . . . . . . . . . . . . . .38

ProSecure Unified Threat Management (UTM) Appliance

Web Management Interface Menu Layout . . . . . . . . . . . . . . . . . . . . . . .40

Use the Setup Wizard to Perform the Initial Configuration. . . . . . . . . . . . .42

Setup Wizard Step 1 of 10: LAN Settings. . . . . . . . . . . . . . . . . . . . . . . .43

Setup Wizard Step 2 of 10: WAN Settings . . . . . . . . . . . . . . . . . . . . . . .46

Setup Wizard Step 3 of 10: System Date and Time . . . . . . . . . . . . . . . .49

Setup Wizard Step 4 of 10: Services . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Setup Wizard Step 5 of 10: Email Security. . . . . . . . . . . . . . . . . . . . . . .53

Setup Wizard Step 6 of 10: Web Security . . . . . . . . . . . . . . . . . . . . . . .55

Setup Wizard Step 7 of 10: Web Categories to Be Blocked. . . . . . . . . .57

Setup Wizard Step 8 of 10: Email Notification . . . . . . . . . . . . . . . . . . . .59

Setup Wizard Step 9 of 10: Signatures & Engine. . . . . . . . . . . . . . . . . .60

Setup Wizard Step 10 of 10: Saving the Configuration . . . . . . . . . . . . .61

Verify Correct Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Test Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Test HTTP Scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Electronic Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

What to Do Next. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Chapter 3 Manually Configuring Internet and WAN Settings

Internet and WAN Configuration Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Automatically Detecting and Connecting the Internet Connections . . . . . .67

Set the UTM’s MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Manually Configure the Internet Connection . . . . . . . . . . . . . . . . . . . . . . .71

Configure the WAN Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Configure Network Address Translation (All Models). . . . . . . . . . . . . . .77

Configure Classical Routing (All Models) . . . . . . . . . . . . . . . . . . . . . . . .77

Configure Auto-Rollover Mode and the Failure Detection

Method (Multiple WAN Port Models) . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Configure Load Balancing and Optional Protocol Binding . . . . . . . . . . .81

Configure Secondary WAN Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Configure Dynamic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Configure Advanced WAN Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Additional WAN-Related Configuration Tasks . . . . . . . . . . . . . . . . . . . .92

Chapter 4 LAN Configuration

Manage Virtual LANs and DHCP Options . . . . . . . . . . . . . . . . . . . . . . . . .93

Port-Based VLANs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Assign and Manage VLAN Profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

VLAN DHCP Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Configure a VLAN Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Configure VLAN MAC Addresses and Advanced LAN Settings. . . . . .103

Configure Multihome LAN IPs on the Default VLAN . . . . . . . . . . . . . . . .104

Manage Groups and Hosts (LAN Groups) . . . . . . . . . . . . . . . . . . . . . . . .106

Manage the Network Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Change Group Names in the Network Database . . . . . . . . . . . . . . . . .110

Set Up Address Reservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

ProSecure Unified Threat Management (UTM) Appliance

Configure and Enable the DMZ Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Manage Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Configure Static Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Configure Routing Information Protocol . . . . . . . . . . . . . . . . . . . . . . . . 118

Static Route Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Chapter 5 Firewall Protection

About Firewall Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Administrator Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Use Rules to Block or Allow Specific Kinds of Traffic. . . . . . . . . . . . . . . .122

Service-Based Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Order of Precedence for Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Set LAN WAN Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Set DMZ WAN Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Set LAN DMZ Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Inbound Rule Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

Outbound Rule Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Configure Other Firewall Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

VLAN Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Attack Checks, VPN Pass-through, and Multicast Pass-through. . . . .146

Set Session Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Manage the Application Level Gateway for SIP Sessions . . . . . . . . . . 151

Create Services, QoS Profiles, and Bandwidth Profiles. . . . . . . . . . . . . .152

Add Customized Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

Create Service Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

Create IP Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156

Create Quality of Service Profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . .158

Create Bandwidth Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Set a Schedule to Block or Allow Specific Traffic. . . . . . . . . . . . . . . . . . .163

Enable Source MAC Filtering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164

Set Up IP/MAC Bindings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166

Configure Port Triggering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168

Configure Universal Plug and Play. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Use the Intrusion Prevention System. . . . . . . . . . . . . . . . . . . . . . . . . . . .172

Chapter 6 Content Filtering and Optimizing Scans

About Content Filtering and Scans. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Default Email and Web Scan Settings . . . . . . . . . . . . . . . . . . . . . . . . .176

Configure Email Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

Customize Email Protocol Scan Settings . . . . . . . . . . . . . . . . . . . . . . .178

Customize Email Antivirus and Notification Settings . . . . . . . . . . . . . . 179

Email Content Filtering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Protect Against Email Spam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186

Configure Web and Services Protection . . . . . . . . . . . . . . . . . . . . . . . . .194

Customize Web Protocol Scan Settings and

Services (Web Applications). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .194

Configure Web Malware Scans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

ProSecure Unified Threat Management (UTM) Appliance

Configure Web Content Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199

Configure Web URL Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .206

HTTPS Scan Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .209

Manage Digital Certificates for HTTPS Scans . . . . . . . . . . . . . . . . . . .213

Specify Trusted Hosts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218

Configure FTP Scans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219

Set Web Access Exception Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221

Create Custom Groups for Web Access Exceptions . . . . . . . . . . . . . .228

Create Custom Categories for Web Access Exceptions . . . . . . . . . . .231

Set Scanning Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235

Chapter 7 Virtual Private Networking

Using IPSec Connections

Considerations for Dual WAN Port Systems

(Multiple WAN Port Models Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237

Use the IPSec VPN Wizard for Client and Gateway Configurations . . . .239

Create Gateway-to-Gateway VPN Tunnels with the Wizard . . . . . . . .239

Create a Client-to-Gateway VPN Tunnel . . . . . . . . . . . . . . . . . . . . . . .243

Test the Connection and View Connection and Status Information. . . . .258

Test the NETGEAR VPN Client Connection. . . . . . . . . . . . . . . . . . . . .258

NETGEAR VPN Client Status and Log Information . . . . . . . . . . . . . . .260

View the UTM IPSec VPN Connection Status . . . . . . . . . . . . . . . . . . .260

View the UTM IPSec VPN Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261

Manage IPSec VPN Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .262

Manage IKE Policies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .262

Manage VPN Policies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .269

Configure Extended Authentication (XAUTH) . . . . . . . . . . . . . . . . . . . . .277

Configure XAUTH for VPN Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . .277

User Database Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .278

RADIUS Client Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .279

Assign IP Addresses to Remote Users (Mode Config). . . . . . . . . . . . . . .281

Mode Config Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .281

Configure Mode Config Operation on the UTM . . . . . . . . . . . . . . . . . .281

Configure the ProSafe VPN Client for Mode Config Operation . . . . . .288

Test the Mode Config Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . .295

Modify or Delete a Mode Config Record. . . . . . . . . . . . . . . . . . . . . . . .296

Configure Keep-Alives and Dead Peer Detection . . . . . . . . . . . . . . . . . .297

Configure Keep-Alives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .297

Configure Dead Peer Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .298

Configure NetBIOS Bridging with IPSec VPN . . . . . . . . . . . . . . . . . . . . .299

Configure the PPTP Server (UTM9S Only) . . . . . . . . . . . . . . . . . . . . . . .300

View the Active PPTP Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302

Configure the L2TP Server (UTM9S Only). . . . . . . . . . . . . . . . . . . . . . . .303

View the Active L2TP Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .304

ProSecure Unified Threat Management (UTM) Appliance

Chapter 8 Virtual Private Networking

Using SSL Connections

SSL VPN Portal Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .306

Use the SSL VPN Wizard for Client Configurations. . . . . . . . . . . . . . . . . 307

SSL VPN Wizard Step 1 of 6 (Portal Settings). . . . . . . . . . . . . . . . . . .308

SSL VPN Wizard Step 2 of 6 (Domain Settings) . . . . . . . . . . . . . . . . .310

SSL VPN Wizard Step 3 of 6 (User Settings). . . . . . . . . . . . . . . . . . . . 314

SSL VPN Wizard Step 4 of 6 (Client Addresses and Routes) . . . . . . .316

SSL VPN Wizard Step 5 of 6 (Port Forwarding). . . . . . . . . . . . . . . . . . 317

SSL VPN Wizard Step 6 of 6 (Verify and Save Your Settings) . . . . . .319

Access the New SSL Portal Login Screen . . . . . . . . . . . . . . . . . . . . . .320

View the UTM SSL VPN Connection Status . . . . . . . . . . . . . . . . . . . . 322

View the UTM SSL VPN Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .322

Manually Configure and Edit SSL Connections . . . . . . . . . . . . . . . . . . . .323

Create the Portal Layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324

Configure Domains, Groups, and Users. . . . . . . . . . . . . . . . . . . . . . . .328

Configure Applications for Port Forwarding . . . . . . . . . . . . . . . . . . . . .328

Configure the SSL VPN Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .331

Use Network Resource Objects to Simplify Policies . . . . . . . . . . . . . . 334

Configure User, Group, and Global Policies. . . . . . . . . . . . . . . . . . . . .336

Chapter 9 Managing Users, Authentication, and VPN Certificates

Authentication Process and Options . . . . . . . . . . . . . . . . . . . . . . . . . . . .343

Configure Authentication Domains, Groups, and Users. . . . . . . . . . . . . .345

Active Directories and LDAP Configurations . . . . . . . . . . . . . . . . . . . .349

Configure Domains. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .353

Configure Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 359

Configure User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362

Set User Login Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .365

Change Passwords and Other User Settings. . . . . . . . . . . . . . . . . . . . 369

DC Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .370

Configure RADIUS VLANs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376

Configure Global User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377

View and Log Out Active Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .378

Manage Digital Certificates for VPN Connections . . . . . . . . . . . . . . . . . .381

VPN Certificates Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .382

Manage CA Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .382

Manage Self-Signed Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384

Manage the Certificate Revocation List . . . . . . . . . . . . . . . . . . . . . . . .388

Chapter 10 Network and System Management

Performance Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .389

Bandwidth Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .389

Features That Reduce Traffic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .390

Features That Increase Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 393

ProSecure Unified Threat Management (UTM) Appliance

Use QoS and Bandwidth Assignments to Shift the Traffic Mix. . . . . . .396

Monitoring Tools for Traffic Management. . . . . . . . . . . . . . . . . . . . . . .396

System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .397

Change Passwords and Administrator and Guest Settings . . . . . . . . .397

Configure Remote Management Access . . . . . . . . . . . . . . . . . . . . . . .399

Use a Simple Network Management Protocol Manager. . . . . . . . . . . .401

Manage the Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .403

Update the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .405

Update the Scan Signatures and Scan Engine Firmware . . . . . . . . . .410

Configure Date and Time Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . .412

Connect to a ReadyNAS and Configure Quarantine

Settings (UTM9S Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .414

Log Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .414

Connect to a ReadyNAS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .415

Configure the Quarantine Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .416

Chapter 11 Monitoring System Access and Performance

Enable the WAN Traffic Meter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .419

Configure Logging, Alerts, and Event Notifications . . . . . . . . . . . . . . . . .422

Configure the Email Notification Server . . . . . . . . . . . . . . . . . . . . . . . .422

Configure and Activate System, Email, and Syslog Logs. . . . . . . . . . .423

How to Send Syslogs over a VPN Tunnel between Sites. . . . . . . . . . .427

Configure and Activate Update Failure and Attack Alerts. . . . . . . . . . .429

Configure and Activate Firewall Logs. . . . . . . . . . . . . . . . . . . . . . . . . .432

Monitor Real-Time Traffic, Security, and Statistics. . . . . . . . . . . . . . . . . .433

View Status Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .439

View the System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .439

View the Active VPN Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .451

View the VPN Tunnel Connection Status. . . . . . . . . . . . . . . . . . . . . . .452

View the PPTP and L2TP Server Status (UTM9S Only) . . . . . . . . . . .453

View the Port Triggering Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .454

View the WAN Ports Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .456

View Attached Devices and the DHCP Log . . . . . . . . . . . . . . . . . . . . .457

Query the Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .460

Query and Download Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .461

Example: Use the Logs to Identify Infected Clients . . . . . . . . . . . . . . .466

Log Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .466

Query the Quarantine Logs (UTM9S Only) . . . . . . . . . . . . . . . . . . . . . . .467

Query the Quarantined Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .467

View and Manage the Quarantined Spam Table . . . . . . . . . . . . . . . . .470

View and Manage the Quarantined Infected Files Table . . . . . . . . . . .471

Spam Reports for End Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .472

View, Schedule, and Generate Reports. . . . . . . . . . . . . . . . . . . . . . . . . .473

Report Filtering Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .474

Use Report Templates and View Reports Onscreen . . . . . . . . . . . . . .476

Schedule, Email, and Manage Reports . . . . . . . . . . . . . . . . . . . . . . . .480

Use Diagnostics Utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .482

Use the Network Diagnostic Tools

ProSecure Unified Threat Management (UTM) Appliance

(All UTM Models Except the UTM9S). . . . . . . . . . . . . . . . . . . . . . . . . .483

Use the Network Diagnostic Tools (UTM9S) . . . . . . . . . . . . . . . . . . . .484

Use the Real-Time Traffic Diagnostics Tool

(All UTM Models Except the UTM9S). . . . . . . . . . . . . . . . . . . . . . . . . .486

Use the Real-Time Traffic Diagnostics Tool (UTM9S) . . . . . . . . . . . . . 487

Gather Important Log Information and Generate a

Network Statistics Report (All Models) . . . . . . . . . . . . . . . . . . . . . . . . . 488

Chapter 12 Troubleshooting and Using Online Support

Basic Functioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .492

Power LED Not On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .492

Test LED Never Turns Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .492

LAN or WAN Port LEDs Not On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .493

Troubleshoot the Web Management Interface. . . . . . . . . . . . . . . . . . . . .493

When You Enter a URL or IP Address, a Time-Out Error Occurs . . . . . .494

Troubleshoot the ISP Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .494

Troubleshoot a TCP/IP Network Using a Ping Utility . . . . . . . . . . . . . . . . 496

Test the LAN Path to Your UTM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .496

Test the Path from Your PC to a Remote Device. . . . . . . . . . . . . . . . .497

Restore the Default Configuration and Password . . . . . . . . . . . . . . . . . .498

Problems with Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .499

Use Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .499

Enable Remote Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .499

Send Suspicious Files to NETGEAR for Analysis . . . . . . . . . . . . . . . .500

Access the Knowledge Base and Documentation . . . . . . . . . . . . . . . .501

Appendix A xDSL Module for the UTM9S

xDSL Module Configuration Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .502

Configure the xDSL Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .503

Automatically Detecting and Connecting the Internet Connection. . . . . . 505

Set the UTM’s MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 508

Manually Configure the Internet Connection . . . . . . . . . . . . . . . . . . . . . .508

Configure the WAN Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .512

Configure Network Address Translation. . . . . . . . . . . . . . . . . . . . . . . . 513

Configure Classical Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 514

Configure Auto-Rollover Mode and the Failure Detection Method. . . .514

Configure Load Balancing and Optional Protocol Binding . . . . . . . . . .517

Configure Secondary WAN Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . 521

Configure Dynamic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .523

Configure Advanced WAN Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . .526

Additional WAN-Related Configuration Tasks . . . . . . . . . . . . . . . . . . .528

Appendix B Wireless Module for the UTM9S

Overview of the Wireless Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .529

Configuration Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .530

Wireless Equipment Placement and Range Guidelines. . . . . . . . . . . .530

ProSecure Unified Threat Management (UTM) Appliance

Configure the Basic Radio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .531

Operating Frequency (Channel) Guidelines. . . . . . . . . . . . . . . . . . . . .534

Wireless Data Security Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .534

Wireless Security Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .536

Before You Change the SSID, WEP, and WPA Settings. . . . . . . . . . .537

Configure and Enable Wireless Security Profiles. . . . . . . . . . . . . . . . .538

Configure the Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .542

Restrict Wireless Access by MAC Address . . . . . . . . . . . . . . . . . . . . .545

View the Access Point Status and Connected Clients . . . . . . . . . . . . .546

Configure a Wireless Distribution System . . . . . . . . . . . . . . . . . . . . . . . .548

Configure Advanced Radio Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . .549

Configure Advanced Profile and WMM QoS Priority Settings . . . . . . . . .551

Advanced Profile Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .551

WMM QoS Priority Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .553

Test Basic Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .554

Appendix C Network Planning for Dual WAN Ports

(Multiple WAN Port Models Only)

What to Consider Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . .556

Cabling and Computer Hardware Requirements . . . . . . . . . . . . . . . . .557

Computer Network Configuration Requirements . . . . . . . . . . . . . . . . .558

Internet Configuration Requirements . . . . . . . . . . . . . . . . . . . . . . . . . .558

Overview of the Planning Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .560

Inbound Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .561

Inbound Traffic to a Single WAN Port System . . . . . . . . . . . . . . . . . . .562

Inbound Traffic to a Dual WAN Port System . . . . . . . . . . . . . . . . . . . .562

Virtual Private Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .563

VPN Road Warrior (Client-to-Gateway) . . . . . . . . . . . . . . . . . . . . . . . .564

VPN Gateway-to-Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .567

VPN Telecommuter (Client-to-Gateway through a NAT Router) . . . . .569

Appendix D ReadyNAS Integration

Supported ReadyNAS Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .572

Install the UTM9S Add-On on the ReadyNAS . . . . . . . . . . . . . . . . . . . . .573

Connect to the ReadyNAS on the UTM9S . . . . . . . . . . . . . . . . . . . . . . . .575

Appendix E Two-Factor Authentication

Why Do I Need Two-Factor Authentication? . . . . . . . . . . . . . . . . . . . . . .578

What Are the Benefits of Two-Factor Authentication? . . . . . . . . . . . . .578

What Is Two-Factor Authentication?. . . . . . . . . . . . . . . . . . . . . . . . . . .579

NETGEAR Two-Factor Authentication Solutions . . . . . . . . . . . . . . . . . . .579

Appendix F System Logs and Error Messages

System Log Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .583

System Startup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .583

ProSecure Unified Threat Management (UTM) Appliance

Reboot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .583

Service Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .583

NTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .584

Firewall Restart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .585

IPSec Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 585

WAN Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .585

Traffic Metering Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .589

Unicast, Multicast, and Broadcast Logs . . . . . . . . . . . . . . . . . . . . . . . .589

Invalid Packet Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .590

Content-Filtering and Security Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 592

Web Filtering and Content-Filtering Logs. . . . . . . . . . . . . . . . . . . . . . .592

Spam Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 594

Traffic Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 595

Virus Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .595

Email Filter Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .595

IPS Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .596

Port Scan Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .596

Application Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .596

Routing Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .597

LAN-to-WAN Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .597

LAN-to-DMZ Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .597

DMZ-to-WAN Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .597

WAN-to-LAN Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .598

DMZ-to-LAN Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .598

WAN-to-DMZ Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 598

Appendix G Default Settings and Technical Specifications

Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .599

Physical and Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . .601

Appendix H Notification of Compliance (Wired) Appendix I Notification of Compliance (Wireless) Index

1. Introduction

This chapter provides an overview of the features and capabilities of the NETGEAR ProSecure™ Unified Threat Management (UTM) Appliance. This chapter contains the following sections:

• What Is the ProSecure Unified Threat Management (UTM) Appliance?

• Key Features and Capabilities

• Service Registration Card with License Keys

• Package Contents

• Hardware Features

• Choose a Location for the UTM

Note: For more information about the topics covered in this manual, visit

the NETGEAR support website at http://support.netgear.com.

What Is the ProSecure Unified Threat Management (UTM) Appliance?

The ProSecure Unified Threat Management (UTM) Appliance, hereafter referred to as the UTM, connects your local area network (LAN) to the Internet through one or two external broadband access devices such as cable modems, DSL modems, satellite dishes, or wireless ISP radio antennas, or a combination of those. Dual wide area network (WAN) port s allow you to increase the effective data rate to the Internet by utilizing both WAN ports to carry session traffic, or to maintain a backup connection in case of failure of your primary Internet connection.

As a complete security solution, the UTM combines a powerful, fle xible firewall with a content scan engine that uses NETGEAR Stream Scan ning technology to protect your network from denial of service (DoS) attacks, unwanted traffic, traffic with objectionable content, spam, phishing, and web-borne threats such as spyware, viruses, and other malware threats.

ProSecure Unified Threat Management (UTM) Appliance

The UTM provides advanced IPSec and SSL VPN technologies for secure and simple remote connections. The use of Gigabit Ethernet LAN and WAN ports ensures extremely high data transfer speeds.

The UTM is a plug-and-play device that can be installed and configured within minutes.

Key Features and Capabilities

The UTM provides the following key features and capabilities:

• For the single WAN port models, a single 10/100/1000 Mbps Gigabit Ethernet WAN port.

For the multiple WAN port models, dual or quad 10/100/1000 Mbps Gigabit Ethernet WAN ports for load balancing or failover protection of your Internet connection, providing increased system reliability or increased data rate.

• Built-in four- or six-port 10/100/1000 Mbps Gigabit Ethernet LAN switch for extremely fast

data transfer between local network resources.

• Wireless module (UTM9S only) for either 2.4-GHz or 5-GHz wireless modes.

• xDLS module (UTM9S only) for ADSL and VDSL.

• Advanced IPSec VPN and SSL VPN support.

• Depending on the model, bundled with a one-user license of the NETGEAR ProSafe VPN

Client software (VPN01L).

• Advanced Stateful Packet Inspection (SPI) firewall with multi-NAT support.

• Patent-pending Strea m Scanning technology that enables scanning of real-time pro tocols

such as HTTP.

• Comprehensive web and email security, covering six major network protocols: HTTP,

HTTPS, FTP, SMTP, POP3, and IMAP.

• Malware database containing hundreds of thousands of signatures of spyware, viruses,

and other malware threats.

• Very frequently updated malware signatures, hourly if required. The UTM can

automatically check for new malware signatures as frequently as every 15 minutes.

• Multiple antispam technologies to provide extensive protection against unwanted mail.

• Easy, web-based wizard setup for installation and management.

• SNMP manageable.

• Front panel LEDs for easy monitoring of status and activity.

• Flash memory for firmware upgrade.

• Internal universal switching power supply.

Introduction

ProSecure Unified Threat Management (UTM) Appliance

Multiple WAN Port Models for Increased Reliability or Outbound Load Balancing

The UTM product line offers models with two broadband WAN ports. The second WAN port allows you to connect a second broadband Internet line that can be configured on a mutually exclusive basis to:

• Provide backup and rollover if one line is inoperable, ensuring that you are never

disconnected.

• Load balance, or use both Internet lines simultaneously for outgoing traffic. A UTM with

dual WAN port s balances users between the two line s f or maximum bandwidth efficiency.

See Appendix C, Network Planning for Dual WAN Port s (Multiple W AN Port Models Only) for the planning factors to consider when implementing the following capabilities with dual WAN port gateways:

• Single or multiple exposed hosts

• Virtual private networks

Wireless Features

Wireless client connections are supported on the UTM9S with a UTM9SWLSN wireless module installed. The UTM9S supports the following wireless features:

• 2.4-GHz radio and 5-GHz radio. Either 2.4-GHz band support with 802.11b/g/n/ wireless

modes or 5-GHz band support with 802.11a/n wireless modes.

• WMM QoS priority . Wi-Fi Mult imedia (WMM) Quality of Service (QoS) priority settings to

map one of four queues to each Differentiated Services Code Point (DSCP) value.

• Wireless Distribution System (WDS). WDS enables expansion of a wireless network

through two or more access points that are interconnected.

• Access control. The Media Access Control (MAC) address filtering feature can ensure

that only trusted wireless stations can use the UTM to gain access to your LAN.

• Hidden mode. The SSID is not broadcast, assuring that only clients configured with the

correct SSID can connect.

• Secure and economical operation. Adjustable power output allows more secure or

economical operation.

DSL Features

DSL is supported on the UTM9S with a UTM9SDSL xDSL module installed. The UTM9S automatically detects the following types of DSL connections:

• ADSL, ADSL2, and ADLS2+

• VDSL and VDSL2

Annex A, Annex B, and Annex M are supported to accommodate PPPoE, PPPoA, and IPoA ISP connections.

Introduction

ProSecure Unified Threat Management (UTM) Appliance

Advanced VPN Support for Both IPSec and SSL

The UTM supports IPSec and SSL virtual private network (VPN) connections.

• IPSec VPN delivers full network access between a central office and branch offices, or

between a central office and telecommuters. Remote access by telecommuters requires the installation of VPN client software on the remote computer.

- IPSec VPN with broad protocol support for secure connection to other IPSec

gateways and clients.

- Depending on the model, bundled with a one-user license of the NETGEAR ProSafe

VPN Client software (VPN01L).

• SSL VPN provides remote access for mobile users to selected corporate resources

without requiring a preinstalled VPN client on their computers.

- Uses the familiar Secure Sockets Layer (SSL) protocol, commonly used for

e-commerce transactions, to provide client-free access with customizable user portals and support for a wide variety of user repositories.

- Allows browser-based, platform-independent remote access through a number of

popular browsers, such as Microsoft Internet Explorer, Mozilla Firefox, and Apple Safari.

- Provides granular access to corporate resources based on user type or group

membership.

A Powerful, True Firewall

Unlike simple NAT routers, the UTM is a true firewall, using Stateful Packet Inspection (SPI) to defend against hacker attacks. Its firewall features have the following capabilities:

• DoS protection. Automatically detects and thwarts denial of service (DoS) attacks such

as Ping of Death and SYN flood.

• Secure firewall. Blocks unwanted traffic from the Internet to your LAN.

• Schedule policies. Permits scheduling of firewall policies by day and time.

• Logs security incidents. Logs security events such as blocked incoming traffic, port

scans, attacks, and administrator logins. You can configure the firewall to email the log to you at specified intervals. You can also configure the firewall to send immediate alert messages to your email address or email pager whenever a significant event occurs.

Stream Scanning for Content Filtering

Stream Scanning is based on the simple observation that network traffic travels in streams. The UTM scan engine starts receiving and analyzing traf fic as the stream enters the network. As soon as a number of bytes are available, scanning starts. The scan engine continues to scan more bytes as they become available, while at the same time another thread starts to deliver the bytes that have been scanned.

Introduction

ProSecure Unified Threat Management (UTM) Appliance

This multithreaded approach, in which the receiving, scanning, and delivering processes occur concurrently, ensures that network performance remains unimpeded. The result is that file scanning is up to five times faster than with traditional antivirus solutions—a performance advantage that you will notice.

Stream Scanning also enables organizations to withstand massive spikes in traffic, as in the event of a malware outbreak. The scan engine has the following capabilities:

• Real-time protection. The patent-pending Stream Scanning technology enables

scanning of previously undefended real-time protocols, such as HTTP. Network a ctivities susceptible to latency (for example, web browsing) are no longer brought to a standstill.

• Comprehensive protection. Provides both web and email security, covering six major

network protocols: HTTP, HTTPS, FTP, SMTP, POP3, and IMAP. The UTM uses enterprise-class scan engines employing both signature-based and distributed spam analysis to stop both known and unknown threats. The malware database contains hundreds of thousands of signatures of spyware, viruses, and other malware.

• Objectionable traffic protection. The UTM prevents objectionable content from

reaching your computers. You can control access to the Internet content by screening for web services, web addresses, and keywords within web addresses. You can log and report attempts to access objectionable Internet sites.

• Automatic signature updates. Malware signatures are updated as frequently as every

hour, a nd the UTM can check automatically for new signatures as frequently as every 15 minutes.

Security Features

The UTM is equipped with several features designed to maintain security:

• PCs hidden by NAT . NAT opens a temporary path to the Internet for requests originating

from the local network. Requests originating from outside the LAN are discarded, preventing users outside the LAN from finding and directly accessing the computers on the LAN.

• Port forwarding with NAT. Although NAT prevents Internet locations from directly

accessing the PCs on the LAN, the UTM allows you to direct incoming traffic to specific PCs based on the service port number of the incoming request. You can specify forwarding of single ports or ranges of ports.

• DMZ port. Incoming traffic from the Internet is usually discarded by the UTM unless the

traffic is a response to one of your local computers or a service for which you have configured an inbound rule. Instead of discarding this traffic, you can use the dedicated demilitarized zone (DMZ) port to forward the traffic to one PC on your network.

Autosensing Ethernet Connections with Auto Uplink

With its internal four- or six-port 10/100/1000 Mbps switch and single or dual (model-dependant) 10/100/1000 WAN ports, the UTM can connect to either a 10 Mbps standard Ethernet network, a 100 Mbps Fast Ethernet network, or a 1000 Mbps Gigabit

Introduction

ProSecure Unified Threat Management (UTM) Appliance

Ethernet network. The four LAN and one or two WAN interface s are autosensing and capable of full-duplex or half-duplex operation.

The UTM incorporates Auto Uplink whether the Ethernet cable plugged into the port should have a normal connection such as to a PC or an uplink connection such as to a switch or hub. That port then configures itself correctly. This feature eliminates the need for you to think about crossover cables, as Auto Uplink accommodates either type of cable to make the right connection.

technology. Each Ethernet port automatically senses

Extensive Protocol Support

The UTM supports the Transmissio n Control Protocol/Internet Protocol (TCP/IP) and Routing Information Protocol (RIP). For further information about TCP/IP, see Internet Configuration

Requirements on page 558. The UTM provides the following protocol support:

• IP address sharing by NAT. The UTM allows many networked PCs to share an Internet

account using only a single IP address, which might be statically or dynamically assigned by your Internet service provider (ISP). This technique, known as Network Address Translation (NAT), allows the use of an inexpensive single-user ISP account.

• Automatic configuration of attached PCs by DHCP. The UTM dynamically assigns

network configuration information, including IP, gateway, and Domain Name Server (DNS) addresses, to attached PCs on the LAN using the Dynamic Host Configuration Protocol (DHCP). This feature greatly simplifies configuration of PCs on your local network.

• DNS proxy. When DHCP is enabled and no DNS addresses are specified, the firewall

provides its own address as a DNS server to the attached PCs. The firewall obtains actual DNS addresses from the ISP during connection setup and forwards DNS requests from the LAN.

• PPP over Ethernet (PPPoE). PPPoE is a protocol for connecting remote hosts to the

Internet over a DSL connection by simulating a dial-up connection.

• Quality of Service (QoS). The UTM supports QoS, including traffic prioritization and

traffic classification with Type of Service (ToS) and Differentiated Services Code Point (DSCP) marking.

Easy Installation and Management

You can install, configure, and operate the UTM within minutes after connecting it to the network. The following features simplify installation and management tasks:

• Browser-based management. Browser-based configuration allows you to easily

configure the UTM from almost any type of operating system, such as Windows, Macintosh, or Linux. A user-friendly Setup Wizard is provided, and online help documentation is built into the browser-based web management interface.

• Autodetection of ISP. The UTM automatically senses the type of Internet connection,

asking you only for the information required for your type of ISP account.

Introduction

ProSecure Unified Threat Management (UTM) Appliance

• IPSec VPN Wizard. The UTM includes the NETGEAR IPSec VPN Wizard so you can

easily configure IPSec VPN tunnels according to the recommendations of the Virtual Private Network Consortium (VPNC). This ensures that the IPSec VPN tunnels are interoperable with other VPNC-compliant VPN routers and clients.

• SSL VPN Wizard. The UTM includes the NETGEAR SSL VPN Wizard so you can easily

configure SSL connections over VPN according to the recommendations of the VPNC. This ensures that the SSL connections are interoperable with other VPNC-compliant VPN routers and clients.

• SNMP. The UTM supports the Simple Network Management Protocol (SNMP) to let you

monitor and manage log resources from an SNMP-compliant system manager. The SNMP system configuration lets you change the system variables for MIB2.

• Diagnostic functions. The UTM incorporates built-in diagnostic functions such as ping,

traceroute, DNS lookup, and remote reboot.

• Remote management. The UTM allows you to log in to the web management interface

from a remote location on the Internet. For security, you can limit remote management access to a specified remote IP address or range of addresses.

• Visual monitoring. The UTM’s front panel LEDs provide an easy way to monitor its

status and activity.

Maintenance and Support

NETGEAR offers the following features to help you maximize your use of the UTM:

• Flash memory for firmware upgrades.

• Technical support seven days a week, 24 hours a day. Information about support is

available on the NETGEAR ProSecure website at

http://prosecure.netgear.com/support/index.php.

Model Comparison

The following table compares the UTM models to show the differences. For performance specifications and sizing guidelines, see NETGEAR’s marketing documentation at

http://prosecure.netgear.com.

Ta bl e 1. Differences between the UTM models

Feature UTM5 UTM9S UTM10 UTM25 UTM50 UTM150 IPSec VPN tunnels

Number of supported site-to-site IPSec VPN tunnels (from which the model derives its model number, with the exception of the UTM9S)

5 10102550150

Hardware

LAN ports (Gigabit RJ-45) 4 4 4 4 6 4

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Table 1. Differences between the UTM models (continued)

Feature UTM5 UTM9S UTM10 UTM25 UTM50 UTM150

WAN ports (Gigabit RJ-45) 1 2 1 2 2 4 DMZ interfaces (configurable) 1 1 1 1 1 1 USB ports 111111 Console ports (RS232) 1 1 1 1 1 1 Flash memory

RAM

Modules

xDSL module with RJ11 port No Yes No No No No Wireless module No Yes No No No No

Deployment

VLAN support Yes Yes Yes Yes Yes Yes Dual WAN auto-rollover mode No Yes No Yes Yes Y es Dual WAN load balancing mode No Yes No Yes Yes Yes Single WAN mode Yes Yes Yes Yes Yes Yes

2 GB 512 MB

2 GB 1 GB

Service Registration Card with License Keys

Be sure to store the license key card that came with your UTM (see a sample card in the following figure) in a secure location. If you do not use electronic licensing (see Electronic

Licensing on page 64), you need these service license keys to activate your product during

the initial setup.

2 GB 1 GB

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ProSecure Unified Threat Management (UTM) Appliance

Figure 1.

Note: When you reset the UTM to the original factory default settings after

you have entered the license keys to activate the UTM (see Register

the UTM with NETGEAR on page 62), the license keys are erased.

The license keys and the different types of licenses that are available for the UTM are no longer displayed on the Registration screen. However , after you have reconfigured the UTM to connect to the Internet and to the NETGEAR registration server, the UTM retrieves and restores all registration information based on its MAC address and hardware serial number . You do not need to reenter the license keys and reactivate the UTM.

Package Contents

The UTM product package contains the following items:

• ProSecure Unified Threat Management (UTM) Appliance

• One AC power cable

• Rubber feet (4)

• One rack-mounting kit (depends on UTM model)

• ProSecure Unified Threat Management UTM Installation Guide

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ProSecure Unified Threat Management (UTM) Appliance

• Resource CD, including:

- Application Notes and other helpful information

- ProSafe VPN Client software (VPN01L) (depends on the UTM model)

• Service Registration Card with license key(s)

If any of the parts are incorrect, missing, or damaged, contact your NETGEAR dealer. Keep the carton, including the original packing materials, in case you need to return the product for repair.

Hardware Features

The front panel ports and LEDs, rear panel ports, and bottom labels of the UTM models are described in the following sections:

• Front Panel UTM5 and UTM10

• Front Panel UTM25

• Front Panel UTM50

• Front Panel UTM150

• Front Panel UTM9S and Modules

• LED Descriptions, UTM5, UTM10, UTM25, UTM50, and UTM150

• LED Descriptions, UTM9S and Modules

• Rear Panel UTM5, UTM10, and UTM25

• Rear Panel UTM50 and UTM150

• Rear Panel UTM9S

• Bottom Panels with Product Labels

Front Panel UTM5 and UTM10

Viewed from left to right, the UTM5 and UTM10 front panel contains the following ports:

• One nonfunctioning USB port. This port is included for future management

enhancements. The port is currently not operable on the UTM.

• LAN Ethernet ports. Four switched N-way automatic speed negotiating, Auto MDI/MDIX,

Gigabit Ethernet ports with RJ-45 connectors.

• WAN Ethernet port. One independent N-way automatic speed negotiating, Auto

MDI/MDIX, Gigabit Ethernet ports with RJ-45 connectors.

The front panel also contains three groups of status indicator light-emitting diodes (LEDs), including Power and Test LEDs, LAN LEDs, and WAN LEDs, all of which are explained in detail in Table 2 on page 27. In addition, the front panel provides some LED explanation to the left of the LAN ports.

Introduction

ProSecure Unified Threat Management (UTM) Appliance

Power LED

Test LED

Left LAN LEDs

Right LAN LEDs

DMZ LED

Left WAN LED

Right WAN LED

USB port

Power LED

Test LED

Left LAN LEDs

Right LAN LEDs

DMZ LED

Left WAN LEDs

Right WAN LEDs

Active WAN

USB port

LEDs

Figure 2. Front panel UTM5 and UTM10

Front Panel UTM25

Viewed from left to right, the UTM25 front panel contains the following ports:

• One nonfunctioning USB port. This port is included for future management

enhancements. The port is currently not operable on the UTM.

• LAN Ethernet ports. Four switched N-way automatic speed negotiating, Auto MDI/MDIX,

Gigabit Ethernet ports with RJ-45 connectors.

• WAN Ethernet ports. Two independent N-way automatic speed negotiating, Auto

MDI/MDIX, Gigabit Ethernet ports with RJ-45 connectors.

The front panel also contains three group s of status indicator LEDs, including Power and Test LEDs, LAN LEDs, and WAN LEDs, all of which are explained in detail in the Table 2 on page 27. In addition, the front panel provides some LED explanation to the left of the LAN ports.

Figure 3. Front panel UTM25

Introduction

ProSecure Unified Threat Management (UTM) Appliance

Power LED

Test LED

Left LAN LEDs

Right LAN LEDs

DMZ LED

Left WAN LEDs

Right WAN LEDs

Active WAN

USB port

LEDs

Front Panel UTM50

Viewed from left to right, the UTM front panel contains the following ports (see the following figure, which shows a multiple WAN port model, the UTM25):

• One nonfunctioning USB port. This port is included for future management

enhancements. The port is currently not operable on the UTM.

• LAN Ethernet ports. Six switched N-way automatic speed negotiating, Auto MDI/MDIX,

Gigabit Ethernet ports with RJ-45 connectors.

• WAN Ethernet ports. Two independent N-way automatic speed negotiating, Auto

MDI/MDIX, Gigabit Ethernet ports with RJ-45 connectors.

The front panel also contains three groups of st atus indicator LEDs, including Powe r and Test LEDs, LAN LEDs, and WAN LEDs, all of which are explained in detail in Table 2 on page 27. In addition, the front panel provides some LED explanation to the right of the WAN ports.

Figure 4. Front panel UTM50

Front Panel UTM150

Viewed from left to right, the UTM150 front panel contains the following ports:

• One nonfunctioning USB port. This port is included for future management

enhancements. The port is currently not operable on the UTM.

• LAN Ethernet ports. Four switched N-way automatic speed negotiating, Auto MDI/MDIX,

Gigabit Ethernet ports with RJ-45 connectors.

• WAN Ethernet ports. Four independent N-way automatic speed negotiating, Auto

MDI/MDIX, Gigabit Ethernet ports with RJ-45 connectors.

The front panel also contains three groups of st atus indicator LEDs, including Powe r and Test LEDs, LAN LEDs, and WAN LEDs, all of which are explained in detail inTable 2 on page 27. In addition, the front panel provides some LED explanation to the right of the WAN ports.

Introduction

ProSecure Unified Threat Management (UTM) Appliance

Power LED

Test LED

Left LAN LEDs

Right LAN LEDs

DMZ LED

Left WAN LEDs

Right WAN LEDs

Active WAN LEDs

USB port

Figure 5. Front panel UTM150

Front Panel UTM9S and Modules

Viewed from left to right, the UTM9S front panel contains the following ports and slots:

• One nonfunctioning USB port. This port is included for future management

enhancements. The port is currently not operable on the UTM9S.

• LAN Ethernet ports. Four switched N-way automatic speed negotiating, Auto MDI/MDIX,

Gigabit Ethernet ports with RJ-45 connectors.

• WAN Ethernet ports. Two independent N-way automatic speed negotiating, Auto

MDI/MDIX, Gigabit Ethernet ports with RJ-45 connectors.

The front panel also contains three group s of status indicator LEDs, including Power and Test LEDs, LAN LEDs, and WAN LEDs, all of which are explained in d et a il in Table 3 on page 28. Some LED explanation is provided on the front panel below the LAN and WAN ports.

Introduction

ProSecure Unified Threat Management (UTM) Appliance

Power LED

Test LED

Left LAN LEDs

Right LAN LEDs

DMZ LED

Left WAN LEDs

Right WAN LEDs

Active WAN LEDs

USB port

USB LED

Slot 1

Slot 2

Figure 6. Front panel UTM9S

UTM9SDSL xDSL Module

The following xDSL modules are available for insertion in one of the UTM9S slots:

• UTM9SDSLA. VDSL/ADSL2+ module, Annex A.

• UTM9SDSLB. VDSL/ADSL2+ module, Annex B.

The xDLS module provides one RJ-11 port for connection to a telephone line. The two LEDs are explained in Table 3 on page 28.

Figure 7. UTM9SDSL xDSL module

UTM9SWLSN Wireless Module

The wireless module (UTM9SWLSN) can be inserted in one of the UTM9S slots. The wireless module does not provide any ports. The antennas are detachable. The t wo LEDs are explained in Table 3 on page 28.

Introduction

ProSecure Unified Threat Management (UTM) Appliance

Figure 8. UTM9SWLSN wireless module

LED Descriptions, UTM5, UTM10, UTM25, UTM50, and UTM150

The following table describes the function of each LED.

Table 2. LED descriptions UTM5, UTM10, UTM25, UTM50, and UTM150

LED Activity Description

Power LED On (green) Power is supplied to the UTM.

Off Power is not supplied to the UTM.

Test LED On (amber) during

startup On (amber) during

any other time Blinking (amber) The UTM is writing to flash memory (during upgrading or resetting to

Off The UTM has booted successfully.

Test mode. The UTM is initializing. After approximately 2 minutes, when the UTM has completed its initialization, the Test LED goes off.

The initialization has failed, or a hardware failure has occurred.

defaults).

Introduction

ProSecure Unified Threat Management (UTM) Appliance

Table 2. LED descriptions UTM5, UTM10, UTM25, UTM50, and UTM150 (continued)

LED Activity Description LAN ports

Left LED Off The LAN port has no link.

On (green) The LAN port has detected a link with a connected Ethernet device. Blinking (green) Data is being transmitted or received by the LAN port.

Right LED Off The LAN port is operating at 10 Mbps.

On (amber) The LAN port is operating at 100 Mbps. On (green) The LAN port is operating at 1000 Mbps.

DMZ LED Off Port 4 (UTM5, UTM9S, UTM10, UTM25, and UTM150) or port 6 (UTM50) is

operating as a normal LAN port.

On (green) Port 4 (UTM5, UTM9S, UTM10, UTM25, and UTM150) or port 6 (UTM50) is

operating as a dedicated hardware DMZ port.

WAN ports

Left LED Off The WAN port has no physical link, that is, no Ethernet cable is plugged into

the UTM.

On (green) The WAN port has a valid connection with a device that provides an Internet

connection.

Blinking (green) Data is being transmitted or received by the WAN port.

Right LED Off The WAN port is operating at 10 Mbps.

On (amber) The WAN port is operating at 100 Mbps. On (green) The WAN port is operating at 1000 Mbps.

Active LED (multiple WAN port models only)

Off The WAN port either is not enabled or has no link to the Internet. On (green) The WAN port has a valid Internet connection.

LED Descriptions, UTM9S and Modules

The following table describes the function of each LED on the UTM9S and the modules.

Table 3. LED descriptions UTM9S

LED Activity Description

Power LED On (green) Power is supplied to the UTM.

Off Power is not supplied to the UTM.

Introduction

ProSecure Unified Threat Management (UTM) Appliance

Table 3. LED descriptions UTM9S (continued)

LED Activity Description

Test LED On (amber) during

startup On (amber) during

any other time Blinking (amber) The UTM is writing to flash memory (during upgrading or resetting to

Off The UTM has booted successfully.

USB LED Nonfunctioning The USB port is currently not operable on the UTM9S.

LAN ports

Left LED Off The LAN port ha s no link.

On (green) The LAN port has detected a link with a connected Ethernet device. Blinking (green) Data is being transmitted or received by the LAN port.

Right LED Off The LAN port is operating at 10 Mbps.

On (amber) The LAN port is operating at 100 Mbps. On (green) The LAN port is operating at 1000 Mbps.

DMZ LED Off Port 4 is operating as a normal LAN port.

Test mode. The UTM is initializing. After approximately 2 minutes, when the UTM has completed its initialization, the Test LED goes off.

The initialization has failed, or a hardware failure has occurred.

defaults).

On (green) Port 4 is operating as a dedicated hardware DMZ port.

WAN ports

Left LED Off The WAN port has no physical link, that is, no Ethernet cable is plugged into

the UTM.

On (green) The WAN port has a valid connection with a device that provides an Internet

connection.

Blinking (green) Data is being transmitted or received by the WAN port.

Right LED Off The WAN port is operating at 10 Mbps.

On (amber) The WAN port is operating at 100 Mbps. On (green) The WAN port is operating at 1000 Mbps.

Active LED Off The WAN port either is not enabled or has no link to the Internet.

On (green) The WA N port has a valid Internet connection.

Wireless module

Module Status LED

Off The module is not enabled. On (green) The module is enabled.

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ProSecure Unified Threat Management (UTM) Appliance

Security lock receptacle

Console port

Factory Defaults

AC power

receptacle

reset button

Table 3. LED descriptions UTM9S (continued)

LED Activity Description

Wireless Link LED

xDSL module

Module Stat us LED

Link LED Off The xDLS port has no Internet connection.

Off The wireless access point is not enabled. On (green) The wireless access point is enabled in 2.4-GHz operating mode. Blinking (green) There is wireless activity in 2.4-GHz operating mode. On (yellow) The wireless access point is enabled in 5-GHz operating mode. Blinking (yellow) There is wireless activity in 5-GHz operating mode.

Off The module is enabled or has a link the the telephone line. On (green) The module either is not enabled or has no link to the telephone line.

On (green) The xDSL port functions in ADSL mode. On (yellow) The xDSL port functions in VDSL mode.

Rear Panel UTM5, UTM10, and UTM25

The rear panel of the UTM includes a cable lock receptacle, a console port, a factory default Reset button, and an AC power connection.

Figure 9. Rear panel of the UTM5, UTM10, and UTM25

Viewed from left to right, the rear panel of the UTM5, UTM10, and UTM25 contains the following components:

1. Cable security lock receptacle.

2. Console port. Port for connecting to an optional console terminal. The port has a DB9 male

connector. The default baud rate is 9600 K. The pinouts are (2) Tx, (3) Rx, (5) and (7) Gnd.

3. Factory default Reset button. Using a sharp object, press and ho ld this button for about

8 seconds until the front panel Test LED flashes to re se t the UT M to f actory d efault settings. Configuration changes are lost, and the default password is restored.

4. AC power receptacle. Universal AC input (100–240 VAC, 50–60 Hz).

Introduction

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