NETGEAR UTM25-100NAS, UTM25EW-100NAS, UTM10EW-100NAS User Manual
ProSecure Unified Threat Management UTM10 or UTM25 Reference Manual
NETGEAR, Inc.
350 East Plumeria Drive
San Jose, CA 95134
202-10482-01
September 2009
v1.0
© 2009 by NETGEAR, Inc. All rights reserved.
Trademarks
NETGEAR and the NETGEAR logo are registered trademarks and ProSecure and ProSafe are trademarks of
NETGEAR, Inc. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Other
brand and product names are registered trademarks or trademarks of their respective holders.
Statement of Conditions
In the interest of improving internal design, operational function, and/or reliability, NETGEAR reserves the right to
make changes to the products described in this document without notice.
NETGEAR does not assume any liability that may occur due to the use or application of the product(s) or circuit
layout(s) described herein.
Federal Communications Commission (FCC) Compliance Notice: Radio Frequency
Notice
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful inte rferenc e to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interfere nc e in which case
the user will be required to correct the interference at his own expense.
Changes or modifications not expressly approved by NETGEAR could void the user’s authority to operate the
equipment.
EU Regulatory Compliance Statement
The ProSecure Unified Threat Management Appliance UTM10 or UTM25 is compliant with the following EU Council
Directives: EMC Directive 2004/108/EC and Low Voltage Directive 2006/95/EC. Compliance is verified by testing to
the following standards: EN55022, EN55024, and EN60950-1.
For the EU Declaration of Conformity, please visit:
http://kb.netgear.com/app/answers/detail/a_id/11621/sno/0.
Bestätigung des Herstellers/Importeurs
Es wird hiermit bestätigt, daß das ProSecure Unified Threat Management Appliance UTM10 or UTM25 gemäß der im
BMPT-AmtsblVfg 243/1991 und Vfg 46/1992 aufgeführten Bestimmungen entstört ist. Das vorschriftsmäßige
Betreiben einiger Geräte (z.B. Testsender) kann jedoch gewissen Beschränkungen unterliegen. Lesen Sie dazu bitte die
Anmerkungen in der Betriebsanleitung.
Das Bundesamt für Zulassungen in der Telekommunikation wurde davon unterrichtet, daß dieses Gerät auf den Markt
gebracht wurde und es ist berechtigt, die Serie auf die Erfüllung der Vorschriften hin zu überprüfen.
Certificate of the Manufacturer/Importer
It is hereby certified that the ProSecure Unified Threat Management Appliance UTM10 or UTM25 has been suppressed
in accordance with the conditions set out in the BMPT-AmtsblVfg 243/1991 and Vfg 46/1992. The operation of some
equipment (for example, test transmitters) in accordance with the regulations may, however, be subject to certain
restrictions. Please refer to the notes in the operating instructions.
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Federal Office for Telecommunications Approvals has been notified of the placing of this equipment on the market
and has been granted the right to test the series for compliance with the regulations.
Voluntary Control Council for Interference (VCCI) Statement
This equipment is in the second category (information equipment to be used in a residential area or an adjacent area
thereto) and conforms to the standards set by the Voluntary Control Council for Interference by Data Processing
Equipment and Electronic Office Machines aimed at preventing radio interference in such residential areas.
When used near a radio or TV receiver , it may become the cause of radio interference.
Read instructions for correct handling.
Additional Copyrights
AES Copyright (c) 2001, Dr. Brian Gladman, brg@gladman.uk.net, Worcester, UK.
All rights reserved.
TERMS
Redistribution and use in source and binary forms, with or without modification, are permitted
subject to the following conditions:
1. Redistributions of source code must retain the above copyright notice, this list of
conditions, and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of
conditions, and the following disclaimer in the documentation and/or other materials
provided with the distribution.
3. The copyright holder’s name must not be used to endorse or promote any products
derived from this software without his specific prior written permission.
This software is provided “as is” with no express or implied warranties of correctness or fitness
for purpose.
v1.0, September 2009
iii
Open SSL Copyright (c) 1998–2000 The OpenSSL Project. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted
provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of
conditions, and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of
conditions, and the following disclaimer in the documentation and/or other materials
provided with the distribution.
3. All advertising materials mentioning features or use of this software must display the
following acknowledgment: “This product includes software developed by the OpenSSL
Project for use in the OpenSSL Toolkit (
4. The names “OpenSSL Toolkit” and “OpenSSL Project” must not be used to endorse or
promote products derived from this software without prior written permission. For written
permission, contact openssl-core@openssl.org.
5. Products derived from this software may not be called “OpenSSL” nor may “OpenSSL”
appear in their names without prior written permission of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following acknowledgment: “This
product includes software developed by the OpenSSL Project for use in the OpenSSL
Tool kit (
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT “AS IS,” AND ANY
EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS
CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL,
EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR
PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY
OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING
NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This product includes cryptographic software written by Eric Young (eay@cryptsoft.com). This
product includes software written by Tim Hudson (tjh@cryptsoft.com).
MD5 Copyright (C) 1990, RSA Data Security, Inc. All rights reserved.
License to copy and use this software is granted provided that it is identified as the “RSA Data
Security, Inc. MD5 Message-Digest Algorithm” in all material mentioning or referencing this
software or this function. License is also granted to make and use derivative works provided
that such works are identified as “derived from the RSA Data Security, Inc. MD5 MessageDigest Algorithm” in all material mentioning or referencing the derived work.
RSA Data Security, Inc. makes no representations concerning either the merchantability of
this software or the suitability of this software for any particular purpose. It is provided “as is”
without express or implied warranty of any kind.
These notices must be retained in any copies of any part of this documentation and/or
software.
http://www.openssl.org/).”
http://www.openssl.org/).”
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PPP Copyright (c) 1989 Carnegie Mellon University. All rights reserved.
Redistribution and use in source and binary forms are permitted provided that the above
copyright notice and this paragraph are duplicated in all such forms and that any
documentation, advertising materials, and other materials related to such distribution and use
acknowledge that the software was developed by Carnegie Mellon University. The name of
the University may not be used to endor se or promote products derive d from this software
without specific prior written permission.
THIS SOFTWARE IS PROVIDED “AS IS” AND WITHOUT ANY EXPRESS OR IMPLIED
WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF
MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Zlib zlib.h. Interface of the zlib general purpose compression library version 1.1.4, March 11th,
2002. Copyright (C) 1995–2002 Jean-loup Gailly and Mark Adler.
This software is provided “as is,” without any express or implied warranty. In no event will the
authors be held liable for any damages arising from the use of this software. Permission is
granted to anyone to use this software for any purpose, including commercial applications,
and to alter it and redistribute it freely, subject to the following restrictions:
1. The origin of this software must not be misrepresented; you must not claim that you wrote
the original software. If you use this software in a product, an acknowledgment in the
product documentation would be appreciated but is not required.
2. Altered source versions must be plainly marked as such, and must not be misrepresented
as being the original software.
3. This notice may not be removed or altered from any source distribution.
Jean-loup Gailly: jloup@gzip.org; Mark Adler: madler@alu mni.caltech.edu.
The data format used by the zlib library is described by RFCs (Request for Comments) 1950
to 1952 in the files
format), and rfc1952.txt (gzip format).
ftp://ds.internic.net/rfc/rfc1950.txt (zlib format), rfc1951.txt (deflate
Product and Publication Details
Model Number: UTM
Publication Date: September 2009
Product Family: UTM
Product Name: ProSecure Unified Threat Management Appliance UTM10 or UTM25
Home or Business Product: Business
Language: English
Publication Part Number: 202-10482-01
Publication Version Number 1.0
v1.0, September 2009
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Contents
ProSecure Unified Threat Management UTM10 or UTM25 Reference Manual
About This Manual
Conventions, Formats, and Scope .................................................................................xvii
How to Print This Manual ..............................................................................................xviii
Revision History ..................... ... ....................................... ... ... ....................................... .xviii
Chapter 1
Introduction
What Is the ProSecure Unified Threat Management Appliance UTM10 or UTM25? .....1-1
Key Features and Capabilities ........................................................................................1-2
Dual WAN Ports for Increased Reliability or
Outbound Load Balancing (UTM25 Only) .......... .... ... ... ... .... ... ... ....... ... ... ... ... .... ... ... ..1-3
Advanced VPN Support for Both IPsec and SSL .....................................................1-3
A Powerful, True Firewall .........................................................................................1-4
Stream Scanning for Content Filtering ...................... ... ... .... ... ... ... .... ... ... ... ... ....... ... ..1-4
Security Features .....................................................................................................1-5
Autosensing Ethernet Connections with Auto Uplink ...............................................1-5
Extensive Protocol Support ......................................................................................1-6
Easy Installation and Management ..........................................................................1-6
Maintenance and Support .................. .... ... ... ... ... .... ... ... ... .... ... ...... .... ... ... ... ... .... ... ... ..1-7
Service Registration Card with License Keys ..................... ... ....... ... ... .... ... ... ... ... .... ... ... ..1-8
Package Contents ..........................................................................................................1-9
Hardware Features .........................................................................................................1-9
Front Panel ...............................................................................................................1-9
Rear Panel .............................................................................................................1-12
Bottom Panel With Product Label ..........................................................................1-12
Choosing a Location for the UTM .................................................................................1-14
Using the Rack-Mounting Kit ..................................................................................1-14
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Chapter 2
Using the Setup Wizard to Provision the UTM in Your Network
Understanding the Steps for Initial Connection ..............................................................2-1
Qualified Web Browsers ...........................................................................................2-2
Logging In to the UTM ....................................................................................................2-2
Understanding the Web Management Interface Menu Layout ............ ... ... ... ............2-5
Using the Setup Wizard to Perform the Initial Configuration ..........................................2-7
Setup Wizard Step 1 of 10: LAN Settings ................................................................2-8
Setup Wizard Step 2 of 10: WAN Settings .............................................................2-11
Setup Wizard Step 3 of 10: System Date and Time ...............................................2-14
Setup Wizard Step 4 of 10: Security Services ........................................................2-16
Setup Wizard Step 5 of 10: Email Security ............................................................2-18
Setup Wizard Step 6 of 10: Web Security ..............................................................2-19
Setup Wizard Step 7 of 10: Web Categories to Be Blocked ..................................2-21
Setup Wizard Step 8 of 10: Administrator Email Notification Settings ...................2-23
Setup Wizard Step 9 of 10: Security Subscription Update Settings ....................... 2-24
Setup Wizard Step 10 of 10: Saving the Configuration .......................................... 2-26
Verifying Proper Installation ..........................................................................................2-26
Testing Connectivity ...............................................................................................2-26
Testing HTTP Scanning .........................................................................................2-26
Registering the UTM with NETGEAR ...........................................................................2-27
What to Do Next ...........................................................................................................2-29
Chapter 3
Manually Configuring Internet and WAN Settings
Understanding the Internet and WAN Configuration Tasks ............................................3-1
Configuring the Internet Connections ............................................................................. 3-2
Automatically Detecting and Connecting ............................ ... ... ... .... ... ... ... ...............3-2
Setting the UTM’s MAC Address .............................................................................3-5
Manually Configuring the Internet Connection ... ....................................... ... ............3-5
Configuring the WAN Mode (Required for the UTM25’s Dual WAN Mode) ....................3-9
Network Address Translation (UTM10 and UTM25) .............................................. 3-10
Classical Routing (UTM10 and UTM25) ................................................................3-10
Configuring Auto-Rollover Mode (UTM25 Only) ....................................................3-11
Configuring Load Balancing and Optional Protocol Binding (UTM25 Only) ...........3-14
Configuring Secondary WAN Addresses ......................................................................3-17
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Configuring Dynamic DNS ............................................................................................3-19
Configuring Advanced WAN Options ............................................................................3-22
Additional WAN-Related Configuration Tasks ........................................................3-24
Chapter 4
LAN Configuration
Managing Virtual LANs and DHCP Options ....... ... ... .... ...... ... .... ... ... ... .... ... ... ... ... .... ... ... ..4-1
Managing the UTM’s Port-Based VLANs .................................................................4-2
VLAN DHCP Options ...............................................................................................4-4
Configuring a VLAN Profile ......................................................................................4-6
Configuring Multi-Home LAN IPs on the Default VLAN ................................................4-11
Managing Groups and Hosts (LAN Groups) .................................................................4-12
Managing the Network Database . ... ... .... ...................................... .... ... ...................4-13
Changing Group Names in the Network Database ................................................ 4-16
Setting Up Address Reservation .................. .......................................................... 4-17
Configuring and Enabling the DMZ Port .......................................................................4-18
Managing Routing .............................. ... ....................................... ... .............................4-22
Configuring Static Routes .......................................................................................4-23
Configuring Routing Information Protocol (RIP) . .... ... ... ... .... ...... ... .... ... ... ... ... .... ... ...4-24
Static Route Example .............................................................................................4-27
Chapter 5
Firewall Protection
About Firewall Protection ................................................................................................5-1
Administrator Tips ....................................................................................................5-2
Using Rules to Block or Allow Specific Kinds of Traffic ..................................................5-3
Services-Based Rules .. ...................................... .... ...................................... .... ... ..... 5-3
Order of Precedence for Rules ..............................................................................5-10
Setting LAN WAN Rules ................................. ... .... ...................................... .... ......5-11
Setting DMZ WAN Rules ................................. ... .... ...................................... .... ......5-14
Setting LAN DMZ Rules .........................................................................................5-18
Attack Checks ................. ... ... ....................................... ... .......................................5-20
Setting Session Limits .. ...................................... .... ...................................... .... ... ...5-23
Managing the Application Level Gateway for SIP Sessions ..................................5-24
Inbound Rules Examples .......................................................................................5-25
Outbound Rules Example ......................... ... ... ... ....................................... ... ..........5-29
Creating Services, QoS Profiles, and Bandwidth Profiles ............................................5-30
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Adding Customized Services .................................................................................5-30
Creating Quality of Service (QoS) Profiles .............................................................5-33
Creating Bandwidth Profiles ...... ... ... ... ....................................................................5-36
Setting a Schedule to Block or Allow Specific Traffic ................................. ... ... ... .... ......5-39
Enabling Source MAC Filtering ....................................................................................5-40
Setting up IP/MAC Bindings .........................................................................................5-42
Configuring Port Triggering ...........................................................................................5-44
Using the Intrusion Prevention System ........................................................................5-47
Chapter 6
Content Filtering and Optimizing Scans
About Content Filtering and Scans .................................................................................6-1
Default E-mail and Web Scan Settings ....................................................................6-2
Configuring E-mail Protection .........................................................................................6-3
Customizing E-mail Protocol Scan Settings .............................................................6-4
Customizing E-mail Anti-Virus and Notification Settings ..........................................6-5
E-mail Content Filtering ............................................................................................6-8
Protecting Against E-mail Spam .............................................................................6-11
Configuring Web and Services Protection ....................................................................6-19
Customizing Web Protocol Scan Settings and Services ........................................6-19
Configuring Web Malware Scans ...........................................................................6-21
Configuring Web Content Filtering .........................................................................6-23
Configuring Web URL Filtering ..............................................................................6-30
HTTPS Scan Settings ............................................................................................6-34
Specifying Trusted Hosts ................ ... .... ...................................... .... ......................6-37
Configuring FTP Scans ..........................................................................................6-39
Setting Web Access Exceptions and Scanning Exclusions ..........................................6-41
Setting Web Access Exception Rules ....... .............................................................6-41
Setting Scanning Exclusions . .... ... ... ... .... ... ....................................... ... ...................6-44
Chapter 7
Virtual Private Networking
Using IPsec Connections
Considerations for Dual WAN Port Systems (UTM25 Only) ...........................................7-1
Using the IPsec VPN Wizard for Client and Gateway Configurations ................ .... ... ... ..7-3
Creating Gateway-to-Gateway VPN Tunnels with the Wizard .................................7-3
Creating a Client to Gateway VPN Tunnel ...............................................................7-8
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Testing the Connections and Viewing Status Information ....................................... ...... 7-16
Testing the VPN Connection ........................................... .......................................7-16
NETGEAR VPN Client Status and Log Information ............................................... 7-17
Viewing the UTM IPsec VPN Connection Status ...................................................7-19
Viewing the UTM IPsec VPN Log ..........................................................................7-20
Managing IPsec VPN Policies .. ... .... ... ... ... .... ................................................................7-21
Managing IKE Policies .................... ... .... ... ....................................... ... ...................7-22
Managing VPN Policies ...................................... ....................................... ... ..........7-30
Configuring Extended Authentication (XAUTH) ............................................................7-37
Configuring XAUTH for VPN Clients ......................................................................7-38
User Database Configuration .... ... ... ....................................... ... .............................7-39
RADIUS Client Configuration .................................................................................7-39
Assigning IP Addresses to Remote Users (Mode Config) ............................................7-42
Mode Config Operation ... ... ... .... ... ....................................... ... ................................7-42
Configuring Mode Config Operation on the UTM ................... ................................7-42
Configuring the ProSafe VPN Client for Mode Config Operation ...........................7-49
Testing the Mode Config Connection ..................................................... ... ... .... ... ...7-54
Configuring Keepalives and Dead Peer Detection .......................................................7-54
Configuring Keepalives ..........................................................................................7-55
Configuring Dead Peer Connection .......................................................................7-56
Configuring NetBIOS Bridging with IPsec VPN ............................................................7-58
Chapter 8
Virtual Private Networking
Using SSL Connections
Understanding the SSL VPN Portal Options ..................................................................8-1
Using the SSL VPN Wizard for Client Configurations ....................................................8-2
SSL VPN Wizard Step 1 of 6: Portal Settings ..........................................................8-3
SSL VPN Wizard Step 2 of 6: Domain Settings ..... ... ... ....... ... ... ... .... ... ... ... ... .... ... ... ..8-5
SSL VPN Wizard Step 3 of 6: User Settings .......................................... ..................8-7
SSL VPN Wizard Step 4 of 6: Client IP Address Range and Routes .......................8-9
SSL VPN Wizard Step 5 of 6: Port Forwarding ......................................... ............. 8-11
SSL VPN Wizard Step 6 of 6: Verify and Save Your Settings ................................8-13
Accessing the New SSL Portal Login Screen ........................ ... ... .... ...... ... ... .... ... ...8-14
Viewing the UTM SSL VPN Connection Status .....................................................8-16
Viewing the UTM SSL VPN Log .............................................................................8-16
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Manually Configuring and Editing SSL Connections .............................................. ... ...8-17
Creating the Portal Layout .....................................................................................8-18
Configuring Domains, Groups, and Users .............................................................8-22
Configuring Applications for Port Forwarding ............................... ..........................8-22
Configuring the SSL VPN Client ............................................................................8-25
Using Network Resource Objects to Simplify Policies ...........................................8-28
Configuring User, Group, and Global Policies ........................................................8-31
Chapter 9
Managing Users, Authentication, and Certificates
Configuring VPN Authentication Domains, Groups, and Users ......................................9-1
Configuring Domains ................................................................................................9-2
Configuring Groups for VPN Policies .......................................................................9-6
Configuring User Accounts ......................................................................................9-9
Setting User Login Policies ....................... ... ... ... ....................................... ... ..........9-12
Changing Passwords and Other User Settings ......................... ....... ...... ...... ....... ...9-16
Managing Digital Certificates ........................ ... ... ... ... .... ...................................... .... ......9-17
Managing CA Certificates .................................. .... ... ... ....................................... ...9-19
Managing Self Certificates ..................... ... ... ... ....................................... ... .............9-20
Managing the Certificate Revocation List ..................... ... .... ... ... ... .... ......................9-25
Chapter 10
Network and System Management
Performance Management ................................. ... ... .... ...................................... .... ...... 10-1
Bandwidth Capacity .................................................................. ... ..........................10-1
Features That Reduce Traffic .................................................................................10-2
Features That Increase Traffic ...............................................................................10-5
Using QoS and Bandwidth Assignment to Shift the Traffic Mix ..............................10-8
Monitoring Tools for Traffic Management ...............................................................10-9
System Management ....................................................................................................10-9
Changing Passwords and Administrator Settings ..................................................10-9
Configuring Remote Management Access ...........................................................10-12
Using an SNMP Manager ....................................................................................10-14
Managing the Configuration File ..........................................................................10-15
Updating the Firmware .... ... ... .... ... ... ... .... ... ...........................................................10-18
Updating the Scan Signatures and Scan Engine Firmware .................................10-21
Configuring Date and Time Service .....................................................................10-24
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Chapter 11
Monitoring System Access and Performance
Enabling the WAN Traffic Meter ...................................................................................11-1
Configuring Logging, Alerts, and Event Notifications ...................................................11-5
Configuring the E-mail Notification Server .............................................................11-5
Configuring and Activating System, E-mail, and Syslog Logs ...............................11-6
Configuring and Activating Update Failure and Attack Alerts ..............................11-10
Configuring and Activating Firewall Logs .............................................................11-13
Monitoring Real-Time Traffic, Security, and Statistics ................................... ..............11-14
Viewing Status Screens ..............................................................................................11-20
Viewing System Status .........................................................................................11-20
Viewing Active VPN Users ...................................................................................11-24
Viewing VPN Tunnel Connection Status ..............................................................11-24
Viewing Port Triggering Status .............................................................................11-26
Viewing the WAN Ports Status .............................................................................11-27
Viewing Attached Devices and the DHCP Log .................................................... 11-29
Querying Logs and Generating Reports .....................................................................11-32
Querying the Logs ................................................................................................11-32
Scheduling and Generating Reports ....................................................................11-39
Using Diagnostics Utilities ..........................................................................................11-43
Using the Network Diagnostic Tools .....................................................................11-44
Using the Realtime Traffic Diagnostics Tool ................................. ........................11-46
Gathering Important Log Information and
Generating a Network Statistics Report ...............................................................11-47
Rebooting and Shutting Down the UTM ...............................................................11-48
Chapter 12
Troubleshooting and Using Online Support
Basic Functioning .........................................................................................................12-2
Power LED Not On .................................................................................................12-2
Test LED Never Turns Off ......................................................................................12-2
LAN or WAN Port LEDs Not On .............................................................................12-3
Troubleshooting the Web Management Interface .........................................................12-3
When You Enter a URL or IP Address a Time-out Error Occurs ..................................12-4
Troubleshooting the ISP Connection ............................................................................12-5
Troubleshooting a TCP/IP Network Using a Ping Utility ...............................................12-6
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Testing the LAN Path to Your UTM ........................................................................12-7
Testing the Path from Your PC to a Remote Device ..............................................12-7
Restoring the Default Configuration and Password ............ ... .... ... ... .............................12-8
Problems with Date and Time .......................................................................................12-9
Using Online Support .................................................................................................12-10
Enabling Remote Troubleshooting .......................................................................12-10
Sending Suspicious Files to NETGEAR for Analysis ...........................................12-11
Accessing the Knowledge Base and Documentation ...........................................12-12
Appendix A
Default Settings and Technical Specifications
Appendix B
Network Planning for Dual WAN Ports
(UTM25 Only)
What to Consider Before You Begin .............................................................................. B-1
Cabling and Computer Hardware Requirements .................................................... B-3
Computer Network Configuration Requirements ...................................... ... .... ... ... . B-3
Internet Configuration Requirements ...................................................................... B-3
Overview of the Planning Process ................................................................................. B-5
Inbound Traffic ............................................................................................................... B-7
Inbound Traffic to a Single WAN Port System ........................................................ B-7
Inbound Traffic to a Dual WAN Port System ........................................................... B-8
Virtual Private Networks (VPNs) .................................................................................... B-9
VPN Road Warrior (Client-to-Gateway) .................................................................B-11
VPN Gateway-to-Gateway ........... ... ... .... ... ... ... ... ....... ... ... .... ... ... ... .... ... ... ... ... .... ... .. B-13
VPN Telecommuter (Client-to-Gateway Through a NAT Router) .......................... B-16
Appendix C
System Logs and Error Messages
System Log Messages .................................................................................................. C-2
System Startup ............................. ... ... .... ... ....................................... ... ... .................C-2
Reboot ....................................... ...................................... .... .................................... C-2
Service Logs ................................ ... ... .... ... ... ... ....................................... ... ... ...........C-3
NTP .................................... ................................................................. .................... C-3
Login/Logout ........................................................................................................... C-4
Firewall Restart .......................................................................................................C-4
IPsec Restart ................................ ....................................... ... ................................. C-4
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WAN Status ............................................................... ... ....................................... ... . C-5
Traffic Metering Logs ................................................................. ... .... ... ... ... ... ...........C-9
Unicast Logs .......................................................................... ... ... ........................... C-9
Invalid Packet Logging ....... ... .... ...................................... .... ... ............................... C-10
Content Filtering and Security Logs ............................................................................ C-12
Web Filtering and Content Filtering Logs .............................................................. C-12
Spam Logs ............................................................................................................ C-13
Traffic Logs ................................................................ ... ... .... ... ............................... C-14
Virus Logs .................... ... ... ... .... ... ... ....................................... ... ............................ C-14
E-mail Filter Logs ..................................................................................................C-14
IPS Logs ....................................... ....................................... ... ............................... C-15
Port Scan Logs ................................... ....................................... ... ......................... C-15
Instant Messaging/Peer-to-Peer Logs ................................................................... C-15
Routing Logs ...............................................................................................................C-16
LAN to WAN Logs ................................................................................................. C-16
LAN to DMZ Logs ..................................................................................................C-16
DMZ to WAN Logs ................................................................................................C-16
WAN to LAN Logs ................................................................................................. C-17
DMZ to LAN Logs .................................................................................................. C-17
WAN to DMZ Logs ................................................................................................C-17
Appendix D
Two Factor Authentication
Why do I need Two-Factor Authentication? ...................................................................D-1
What are the benefits of Two-Factor Authentication? ............................................. D-1
What is Two-Factor Authentication ......................................................................... D-2
NETGEAR Two-Factor Authentication Solutions ....................................................... .... D-2
Appendix E
Related Documents
Index
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v1.0, September 2009
About This Manual
The NETGEAR® ProSecure™ Unified Threat Management UTM10 or UTM25 Reference Manual
describes how to install, configure, and troubleshoot a ProSecure Unified Threat Management
Appliance UTM10 or UTM25. The information in this manual is intended for readers with
intermediate computer and networking skills.
Conventions, Formats, and Scope
The conventions, formats, and scope of this manual are described in the following paragraphs:
• Typographical conventions. This manual uses the following typographical conventions:
Italic Emphasis, books, CDs
Bold User input, IP addresses, GUI screen text
Fixed Command prompt, CLI text, code
italic URL links
• Formats. This manual uses the following formats to highlight special messages:
Note: This format is used to highlight information of importance or special interest.
Tip: This format is used to highlight a procedure that will save time or resources.
Warning: Ignoring this type of note might result in a malfunction or damage to the
equipment.
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ProSecure Unified Threat Management UTM10 or UTM25 Reference Manual
Danger: This is a safety warning. Failure to take heed of this notice might result in
personal injury or death.
• Scope. This manual is written for the UTM according to these specifications:
Product Version ProSecure Unified Threat Management Appliance UTM10 or UTM25
Manual Publication Date September 2009
For more information about network, Internet, firewall, and VPN technologies, click the links to
the NETGEAR Website in Appendix E, “Related Documents.”
Note: Product updates are available on the NETGEAR website at
http://prosecure.netgear.com or http://kb.netgear.com/app/home.
Note: Go to http://prosecure.netgear.com/community/forum.php for information about
the ProSecure™ forum and to become part of the ProSecure™ community.
How to Print This Manual
T o print this manual, your computer must have the free Adobe Acrobat reader installed in order to
view and print PDF files. The Acrobat reader is available on the Adobe Web site at
http://www.adobe.com.
Tip: If your printer supports printing two pages on a single sheet of paper, you can
save paper and printer ink by selecting this feature.
Revision History
Part Number
202-10482-01 1.0 September 2009 Initial publication of this reference manual.
xviii
Version
Number
Date Description
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Chapter 1
Introduction
This chapter provides an overview of the features and capabilities of the ProSecure Unified Threat
Management Appliance UTM10 or UTM25. This chapter contains the following sections:
• “What Is the ProSecure Unified Threat Management Appliance UTM10 or UTM25?” on this
page.
• “Key Features and Capabilities” on page 1-2.
• “Service Registration Card with License Keys” on page 1-8.
• “Package Contents” on page 1-9.
• “Hardware Features” on page 1-9.
• “Choosing a Location for the UTM” on page 1-14.
What Is the ProSecure Unified Threat Management Appliance UTM10 or UTM25?
The ProSecure Unified Threat Management Appliance UTM10 or UTM25, hereafter referred to as
the UTM, connects your local area network (LAN) to the Internet through one or two external
broadband access devices such as cable modems or DSL modems. Dual wide area network (W AN)
ports allow you to increase effective throughput to the Internet by utilizing both WAN ports to
carry session traffic, or to maintain a backup connection in case of failure of your primary Internet
connection.
As a complete security solution, the UTM combines a powerful, flexible firewall with a content
scan engine that uses NETGEAR Stream Scanning technology to protect your network from denial
of service (DoS) attacks, unwanted traffic, traffic with objectionable content, spam, phishing, and
Web-borne threats such as spyware, viruses, and other malware threats.
The UTM provides advanced IPsec and SSL VPN technologies for secure and simple remote
connections. The use of Gigabit Ethernet LAN and WAN ports ensures extremely high data
transfer speeds.
The UTM is a plug-and-play device that can be installed and configured within minutes.
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Key Features and Capabilities
The UTM provides the following key features and capabilities:
• For the UTM10, a single 10/100/1000 Mbps Gigabit Ethernet WAN port. For the UTM25,
dual 10/100/1000 Mbps Gigabit Ethernet WAN ports for load balancing or failover protection
of your Internet connection, providing increased system reliability or increased throughput.
• Built-in four-port 10/100/1000 Mbps Gigabit Ethernet LAN switch for extremely fast data
transfer between local network resources.
• Support for up to 15 (UTM10) or 30 (UTM25) concurrent users and up to 12,000 (UTM10) or
27,000 (UTM25) concurrent sessions.
• Advanced IPsec VPN and SSL VPN support with support for up to 10 (UTM10) or 25
(UTM25) site-to-site IPsec VPN tunnels and up to 5 (UTM10) or 13 (UTM25) dedicated SSL
VPN tunnels.
• Bundled with a 1-user license of the NETGEAR ProSafe VPN Client software (VPN01L).
• Advanced stateful packet inspection (SPI) firewall with multi-NAT support.
• Patent-pending Stream Scanning technology that enables scanning of real-time protocols such
as HTTP.
• Comprehensive Web and email security, covering six major network protocols: HTTP,
HTTPS, FTP, SMTP, POP3, and IMAP.
• Malware database containing hundreds of thousands of signatures of spyware, viruses, and
other malware threats.
• Very frequently updated malware signatures, hourly if required. The UTM can automatically
check for new malware signatures as frequently as every 15 minutes.
• Multiple anti-spam technologies to provide extensive protection against unwanted mail.
• Easy, Web-based wizard setup for installation and management.
• SNMP-manageable.
• Front panel LEDs for easy monitoring of status and activity.
• Flash memory for firmware upgrade.
• Internal universal switching power supply.
1-2 Introduction
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Dual WAN Ports for Increased Reliability or Outbound Load Balancing (UTM25 Only)
The UTM25 has two broadband WAN ports. The second WAN port allows you to connect a
second broadband Internet line that can be configured on a mutually-exclusive basis to:
• Provide backup and rollover if one line is inoperable, ensuring you are never disconnected.
• Load balance, or use both Internet lines simultaneously for outgoing traffic. The UTM25
balances users between the two lines for maximum bandwidth efficiency.
See “Network Planning for Dual WAN Ports (UTM25 Only)” on page B-1 for the planning factors
to consider when implementing the following capabilities with dual WAN port gateways:
• Single or multiple exposed hosts.
• V irtual private networks.
Advanced VPN Support for Both IPsec and SSL
The UTM supports IPsec and SSL virtual private network (VPN) connections.
• IPsec VPN delivers full network access between a central office and branch offices, or
between a central office and telecommuters. Remote access by telecommuters requires the
installation of VPN client software on the remote computer.
– IPsec VPN with broad protocol support for secure connection to other IPsec gateways and
clients.
– Bundled with a 1-user license of the NETGEAR ProSafe VPN Client software (VPN01L).
– Supports up to 10 (UTM10) or 25 (UTM25) site-to-site IPsec VPN tunnels.
• SSL VPN provides remote access for mobile users to selected corporate resources without
requiring a pre-installed VPN client on their computers.
– Uses the familiar Secure Sockets Layer (SSL) protocol, commonly used for e-commerce
transactions, to provide client-free access with customizable user portals and support for a
wide variety of user repositories.
– Browser based, platform-independent, remote access through a number of popular
browsers, such as Microsoft Internet Explorer, Mozilla Firefox, or Apple Safari.
– Provides granular access to corporate resources based upon user type or group
membership.
– Supports up to 5 (UTM10) or 13 (UTM25) dedicated SSL VPN tunnels.
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A Powerful, True Firewall
Unlike simple Internet sharing NAT routers, the UTM is a true firewall, using stateful packet
inspection (SPI) to defend against hacker attacks. Its firewall features have the following
capabilities:
• DoS protection. Automatically detects and thwarts denial of service (DoS) attacks such as
Ping of Death and SYN Flood.
• Secure firewall. Blocks unwanted traffic from the Internet to your LAN.
• Schedule policies. Permits scheduling of firewall policies by day and time.
• Logs security incidents. Logs security events such as blocked incoming traffic, port scans,
attacks, and administrator logins. You can configure the firewall to email the log to you at
specified intervals. You can also configure the firewall to send immediate alert messages to
your email address or email pager whenever a significant event occurs.
Stream Scanning for Content Filtering
Stream Scanning is based on the simple observation that network traffic travels in streams. The
UTM scan engine starts receiving and analyzing traffic as the stream enters the network. As soon
as a number of bytes are available, scanning starts. The scan engine continues to scan more bytes
as they become available, while at the same time another thread starts to deliver the bytes that have
been scanned.
This multithreaded approach, in which the receiving, scanning, and delivering processes occur
concurrently, ensures that network performance remains unimpeded. The result is file scanning is
up to five times faster than with traditional antivirus solutions—a performance advantage that you
will notice.
Stream Scanning also enables organizations to withstand massive spikes in traffic, as in the event
of a malware outbreak. The scan engine has the following capabilities:
• Real-time protection. The patent-pending Stream Scanning technology enables scanning of
previously undefended real-time protocols, such as HTTP. Network activities susceptible to
latency (for example, Web browsing) are no longer brought to a standstill.
• Comprehensive protection. Provides both Web and e-mail security, covering six major
network protocols: HTTP, HTTPS, FTP, SMTP, POP3, and IMAP. The UTM uses enterpriseclass scan engines employing both signature-based and Distributed Spam Analysis to stop
both known and unknown threats. The malware database cont ains hundreds of thousands of
signatures of spyware, viruses, and other malware.
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• Objectionable traffic protection. The UTM prevents objectionable content from reaching
your computers. You can control access to the Internet content by screening for Web services,
W eb addresses, and keywords within Web addresses. Y ou can log and report attempts to access
objectionable Internet sites.
• Automatic signature updates. Malware signatures are updated as frequently as every hour,
and the UTM can check automatically for new signatures as frequently as every 15 minutes.
Security Features
The UTM is equipped with several features designed to maintain security:
• PCs hidden by NAT. NAT opens a temporary path to the Internet for requests originating
from the local network. Requests originating from outside the LAN are discarded, preventing
users outside the LAN from finding and directly accessing the computers on the LAN.
• Port forwarding with NAT. Although NAT prevents Internet locations from directly
accessing the PCs on the LAN, the UTM allows you to direct incoming traffic to specific PCs
based on the service port number of the incoming request. You can specify forwarding of
single ports or ranges of ports.
• DMZ port. Incoming traffic from the Internet is normally discarded by the UTM unless the
traffic is a response to one of your local computers or a service for which you have configured
an inbound rule. Instead of discarding this traffic, you can use the dedicated De-Militarized
Zone (DMZ) port to forward the traffic to one PC on your network.
Autosensing Ethernet Connections with Auto Uplink
With its internal 4-port 10/100/1000 Mbps switch and single (UTM10) or dual (UTM25)
10/100/1000 WAN ports, the UTM can connect to either a 10 Mbps standard Ethernet network, a
100 Mbps Fast Ethernet network, or a 1000 Mbps Gigabit Ethernet network. The four LAN and
one or two WAN interfaces are autosensing and capable of full-duplex or half-duplex operation.
The UTM incorporates Auto Uplink
whether the Ethernet cable plugged into the port should have a “normal” connection such as to a
PC or an “uplink” connection such as to a switch or hub. That port then configures itself to the
correct configuration. This feature eliminates the need to think about crossover cables, as Auto
Uplink accommodates either type of cable to make the right connection.
Introduction 1-5
TM
technology. Each Ethernet port automatically senses
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Extensive Protocol Support
The UTM supports the Transmission Control Protocol/Internet Protocol (TCP/IP) and Routing
Information Protocol
Requirements” on page B-3. The UTM provides the following protocol support:
• IP address sharing by NAT. The UTM allows many networked PCs to share an Internet
account using only a single IP address, which might be statically or dynamically assigned by
your Internet service provider (ISP). This technique, known as NAT, allows the use of an
inexpensive single-user ISP account.
• Automatic configuration of attached PCs by DHCP. The UTM dynamically assigns
network configuration information, including IP, gateway, and domain name server (DNS)
addresses, to attached PCs on the LAN using the Dynamic Host Configuration Protocol
(DHCP). This feature greatly simplifies configuration of PCs on your local network.
• DNS proxy. When DHCP is enabled and no DNS addresses are specified, the firewall
provides its own address as a DNS server to the attached PCs. The firewall obtains actual DNS
addresses from the ISP during connection setup and forwards DNS requests from the LAN.
• PPP over Ethernet (PPPoE). PPPoE is a protocol for connecting remote hosts to the Internet
over a DSL connection by simulating a dial-up connection.
• Quality of Service (QoS). The UTM supports QoS, including traffic prioritization and traffic
classification with Type Of Service (ToS) and Differentiated Services Code Point (DSCP)
marking.
(RIP). For further information about TCP/IP, see “Internet Configuration
Easy Installation and Management
You can install, configure, and operate the UTM within minutes after connecting it to the network.
The following features simplify installation and management tasks:
• Browser-based management. Browser-based configuration allows you to easily configure
your firewall from almost any type of personal computer, such as Windows, Macintosh, or
Linux. A user-friendly Setup Wizard is provided and online help documentation is built into
the browser-based Web Management Interface.
• Auto detection of ISP. The UTM automatically senses the type of Internet connection, asking
you only for the information required for your type of ISP account.
• IPsec VPN Wizard. The UTM includes the NETGEAR IPSec VPN Wizard to easily
configure IPsec VPN tunnels according to the recommendations of the Virtual Private
Network Consortium (VPNC) to ensure the IPsec VPN tunnels are interoperable with other
VPNC-compliant VPN routers and clients.
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• SSL VPN Wizard. The UTM includes the NETGEAR SSL VPN Wizard to easily configure
SSL connections over VPN according to the recommendations of the VPNC to ensure the SSL
connections are interoperable with other VPNC-compliant VPN routers and clients.
• SNMP. The UTM supports the Simple Network Management Protocol (SNMP) to let yo u
monitor and manage log resources from an SNMP-compliant system manager. The SNMP
system configuration lets you change the system variables for MIB2.
• Diagnostic functions. The UTMl incorporates built-in diagnostic functions such as Ping,
Trace Route, DNS lookup, and remote reboot.
• Remote management. The UTM allows you to login to the Web Management Interface from
a remote location on the Internet. For security, you can limit remote management access to a
specified remote IP address or range of addresses.
• Visual monitoring. The UTM’s front panel LEDs provide an easy way to monitor its status
and activity.
Maintenance and Support
NETGEAR offers the following features to help you maximize your use of the UTM:
• Flash memory for firmware upgrade.
• Technical support seven days a week, 24 hours a day, according to the terms identified in the
Warranty and Support information card provided with your product.
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Service Registration Card with License Keys
Be sure to store the license key card that came with your UTM in a secure location. You do need
these keys to activate your product during the initial setup.
Figure 1-1
Note: When you reset the UTM to the original factory default settings after you have
entered the license keys to activate the UTM (see “Registering the UTM with
NETGEAR” on page 2-27), the license keys are erased. The license keys and the
different types of licenses that are available for the UTM are no longer displayed
on the Registration screen. However, after you have reconfigured the UTM to
connect to the Internet and to the NETGEAR registration server, the UTM
retrieves and restores all registration information based on its MAC address and
hardware serial number. You do not need to re-enter the license keys and
reactivate the UTM.
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Package Contents
The UTM product package contains the following items:
• ProSecure Unified Threat Management Appliance UTM10 or UTM25.
• One AC power cable.
• Rubber feet (4).
• One rack-mounting kit (UTM25 only).
• ProSecure Unified Threat Management UTM10 or UTM25 Installation Guide.
• Resource CD, including:
– Application Notes and other helpful information.
– ProSafe VPN Client Software (VPN01L)
• Service Registration Card with License Key(s).
• Warranty and Support Information Card.
If any of the parts are incorrect, missing, or damaged, contact your NETGEAR dealer. Keep the
carton, including the original packing materials, in case you need to return the product for repair.
Hardware Features
The front panel ports and LEDs, rear panel ports, and bottom label of the UTM are described
below.
Front Panel
Viewed from left to right, the UTM front panel contains the following ports (see Figure 1-2 on
page 1-10, which shows the UTM25):
• One non-functioning USB port: this port is included for future management enhancements.
The port is currently not operable on the UTM.
• LAN Ethernet ports: four switched N-way automatic speed negotiating, Auto MDI/MDIX,
Gigabit Ethernet ports with RJ-45 connectors.
• WAN Ethernet ports: one (UTM10) or two (UTM25) independent N-way automatic speed
negotiating, Auto MDI/MDIX, Gigabit Ethernet ports with RJ-45 connectors.
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Power LED
Test LED
Left LAN LEDs
Right LAN LEDs
DMZ LED
Left WAN LEDs
Right WAN LEDs
Active
WAN
LEDs
USB port
The front panel also contains three groups of status indicator light-emitting diodes (LEDs),
including Power and Test LEDs, LAN LEDs, and WAN LEDs, all of which are explained in
Table 1-1.
Figure 1-2
Note: Figure 1-2 shows the UTM25 with two W AN ports. The UTM10 has a single WAN
port (the left WAN port that is shown in Figure 1-2) and no Active WAN LEDs.
The function of each LED is described in Table 1-1.
Table 1-1. LED Descriptions
Object Activity Description
Power On (Green) Power is supplied to the UTM.
Off Power is not supplied to the UTM.
Test On (Amber) during
startup.
On (Amber) during
any other time
Blinking (Amber) Writing to flash memory (during upgrading or resetting to defaults).
Off The system has booted successfully.
1-10 Introduction
Test mode: The UTM is initializing. After approximately 2 minutes,
when the UTM has completed its initialization, the Test LED goes off.
The initialization has failed or a hardware failure has occurred.
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Table 1-1. LED Descriptions (continued)
Object Activity Description
LAN Ports
Left LED Off The LAN port has no link.
On (Green) The LAN port has detected a link with a connected Ethernet device.
Blink (Green) Data is being transmitted or received by the LAN port.
Right LED Off The LAN port is operating at 10 Mbps.
On (Amber) The LAN port is operating at 100 Mbps.
On (Green) The LAN port is operating at 1000 Mbps.
DMZ LED Of f Port 4 is operating as a normal LAN port.
On (Green) Port 4 is operating as a dedicated hardware DMZ port.
WAN Ports
Left LED Off The WAN port has no physical link, that is, no Ethernet cable is
plugged into the UTM.
On (Green) The WAN port has a valid connection with a device that provides an
Internet connection.
Blink (Green) Data is being transmitted or received by the WAN port.
Right LED Off The WAN port is operating at 10 Mbps.
On (Amber) The WAN port is operating at 100 Mbps.
On (Green) The WAN port is operating at 1000 Mbps.
Active LED
(UTM25
only)
Off The WAN port is either not enabled or has no link to the Internet.
On (Green) The WAN port has a valid Internet connection.
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Security lock
receptacle
Console port
Reset button
AC power
receptacle
Rear Panel
The rear panel of the UTM includes a cable lock receptacle, a console port, a reset button, and an
AC power connection.
Figure 1-3
Viewed from left to right, the rear panel contains the following components:
1. Cable security lock receptacle.
2. Console port. Port for connecting to an optional console terminal. The ports has a DB9 male
connector. The default baud rate is 9600 K. The pinouts are: (2) Tx, (3) Rx, (5) and (7) Gnd.
3. Factory default Reset button. Using a sharp object, press and hold this button for about eight
seconds until the front panel Test light flashes to reset the UTM to factory default settings. All
configuration settings are lost and the default password is restored.
4. AC power receptacle. Universal AC input (100-240 VAC, 50-60 Hz).
Bottom Panel With Product Label
The product label on the bottom of the UTM’s enclosure displays factory default, regulatory
compliance, and other information (see Figure 1-4 and Figure 1-5 on page 1-13).
1-12 Introduction
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