NETGEAR DM111Pv2 User Manual
Broadband ADSL2+ Modem
Model DM111Pv2
Setup Manual
NETGEAR, Inc.
350 East Plumeria Drive
San Jose, CA 95134 USA
October 2014
208-10256-02
v1.0
Support
Thank you for selecting NETGEAR products.
After installing your device, locate the serial number on the label of your product and use it to register your product at
https://my.netgear.com. You must register your product before you can use NETGEAR telephone support. NETGEAR
recommends registering your product through the NETGEAR website. For product updates and web support, visit
http://support.netgear.com.
Phone (US & Canada only): 1-888-NETGEAR.
Phone (Other Countries): Check the list of phone numbers at http://support.netgear.com/general/contact/default.aspx.
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NETGEAR. and/or its subsidiaries in the United States and/or other countries. Information is subject to change without
notice. © NETGEAR, Inc. All rights reserved.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
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Contents
Broadband ADSL2+ Modem
Setup Manual
Connecting the Modem to the Internet ................................................................................ 1
What’s in the Box? .............................................................................................................1
The Bottom Label ........................................................................................................ 1
The Front Panel .......................................................................................................... 2
The Rear Panel ........................................................................................................... 4
What You Need Before You Begin ..................................................................................... 4
Internet Configuration Requirements .......................................................................... 5
Installation Requirements ............................................................................................ 5
Two Setup Methods: 1) Smart Wizard Setup 2) Manual Setup ......................................... 6
Smart Wizard Setup .......................................................................................................... 6
Manual Setup .................................................................................................................... 7
Understanding ADSL Microfilters ................................................................................ 7
Computers Set to DHCP ............................................................................................. 8
Manually Setting Up Your Modem ..................................................................................... 8
Troubleshooting ................................................................................................................... 13
Basic Functioning ............................................................................................................ 13
Power LED Not On .................................................................................................... 14
Power LED Never Turns Green ................................................................................ 14
ADSL LED not On or Blinking ................................................................................... 14
LAN or Internet Port LEDs Not On ............................................................................ 15
Troubleshooting the Web Management Interface ............................................................ 16
Troubleshooting the Internet Connection ......................................................................... 17
Troubleshooting PPPoE or PPPoA ........................................................................... 18
Troubleshooting Internet Browsing ........................................................................... 18
Restoring the Default Configuration and Password ......................................................... 19
Using the Reset Button ............................................................................................. 19
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Technical Specifications ..................................................................................................... 20
General Specifications ..................................................................................................... 20
Related Documents.............................................................................................................. 22
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Connecting the Modem to the Internet
This chapter describes how to set up the modem on your Local Area Network (LAN) and connect
to the Internet. It describes how to set up your modem for Internet access and configure basic
wireless connectivity.
What’s in the Box?
The product package should contain the following items:
•modem
• AC power adapter (varies by region)
• Category 5 (Cat 5) Ethernet cable
• Telephone cable with RJ-11 connector
• Microfilters (quantity and type vary by region)
• Resource CD, including:
– The Smart Wizard Installation Assistant
– This manual
• Warranty and Support Information cards
If any of the parts are incorrect, missing, or damaged, contact your NETGEAR dealer. Keep the
carton, including the original packing materials, in case you need to return the product for repair.
The Bottom Label
Figure 1
Connecting the Modem to the Internet 1
The Front Panel
2
3
4
1
The modem front panel shown below contains status LEDs.
Figure 2
You can use the LEDs to verify various conditions. Tab le 1 describes each LED.
Table 1. LED Descriptions
Label Activity Description
Solid Green Power on.
Off Power off.
Red POST (Power On Self Test), failure (not bootable), or device
1) Power
2) Ethernet
Blink (Red) Firmware upgrade in progress.
Factory Reset Lights red momentarily while the reset button is depressed, then
Solid Green Powered device connected to the associated port. The LAN port is
Blink (Green) Data is being transmitted or received.
Off No link is detected on this port. Modem power off, no cable or no
malfunction.
blinks red three times when the reset button is released, then turns
green, and finally the modem resets to factory defaults.
operating.
powered device connected to the associated port.
2 Connecting the Modem to the Internet
Table 1. LED Descriptions (continued)
Label Activity Description
Solid Green The ADSL port is synchronized with the DSLAM.
Blink (Green) The ADSL port is in the process of synchronizing with the DSLAM.
3) ADSL
Off No link is detected on the ADSL port or the modem is powered off.
Solid Green IP is connected. The device has a WAN IP address from IPCP or
4) Internet
Off Modem power off, modem in bridged mode, or ADSL connection not
Blink (Green) IP is connected and IP traffic is passing through the device in either
Red Device attempted to become IP connected and failed (no DHCP
Note: Per TR-068: Blink at 2 Hz with a 50% duty cycle when trying to
detect carrier signal, blink at 4 Hz with a 50% duty cycle when the
carrier has been detected and the modem is trying to train.
DHCP and ADSL is up or a static IP address is configured, PPP
negotiation —if used—has successfully completed, and no traffic
detected.
If the IP or PPPoE session is dropped due to an idle time-out, the
light will remain green if an ADSL connection is still present. If the
session is dropped for any other reason, the light is turned off. The
light will turn red when it attempts to reconnect and the DHCP or
PPPoE fails (see below).
present.
direction.
response, no PPPoE response, PPPoE authentication failed, no IP
address from IPCP, and so on.)
For bridged mode, the indicator light must be off.
Connecting the Modem to the Internet 3
The Rear Panel
1
2
3
4
5
The rear panel of the modem contains port connections.
Figure 3
Viewed from left to right, the rear panel contains the following elements:
1. RJ-11 ADSL port for connecting the modem to an ADSL line
2. Factory Default Reset push button
3. Local Ethernet RJ-45 LAN port for connecting the local computer
4. Power switch
5. AC power adapter outlet
What You Need Before You Begin
You need to prepare the following before you can set up your modem:
• Active Internet service provided by an ADSL account.
• The Internet Service Provider (ISP) configuration information for your ADSL account.
• ASDL microfilters as explained below.
• Your computers set to DHCP.
4 Connecting the Modem to the Internet
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