Netgear AC797 User Manual

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User Manual

AirCard 797 Mobile Hotspot

NETGEAR, Inc.

350 E. Plumeria DriveDecember 2018 San Jose, CA 95134, USA202-11925-01

AirCard 797 Mobile Hotspot

Support

Thank you for purchasing this NETGEAR product.

After installing your device, locate the serial number on the label of your product and use it to register your product at https://my.netgear.com. You must register your product before you can use NETGEAR telephone support. NETGEAR recommends registering your product through the NETGEAR website. For product updates and web support, visit http://support.netgear.com.

Phone (US & Canada only): 1-888-NETGEAR.

Phone (Other Countries): Check the list of phone numbers at http://support.netgear.com/general/contact/default.aspx.

Trademarks

©NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.

Compliance

For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory compliance document before connecting the power supply.

Chapter 1 Get Started

Meet Your Mobile Hotspot..................................................................8

Control Your Device Using the Power Button..............................8

Sleep Mode.......................................................................................9

Status LED.........................................................................................9

Set Up Your Mobile Hotspot...............................................................9

Recharge the Battery..........................................................................10

Replace a SIM Card............................................................................11

Home Screen.......................................................................................12

Connect to the Internet......................................................................13

Security Credentials...........................................................................14

NETGEAR Mobile App for Smartphones and Tablets...................15

Connect to the Mobile Hotspot With Tethering.............................15

Customize the Mobile Hotspot Settings..........................................16

Chapter 2 Use Your Mobile Hotspot

View Messages From the Mobile Hotspot Web Page...................19

View Messages From the Mobile Hotspot Display.........................19

Delete a Message From the Mobile Hotspot Web Page...............20

View Alerts From the Mobile Hotspot Web Page..........................20

Manage Your Broadband Network Connection.............................21

View Mobile Broadband Network Status From the MobileHotspot

Web Page........................................................................................22

Turn Domestic Data On and Off From the Mobile Hotspot Web

Page.................................................................................................22

Turn International Roaming On and Off From the Mobile Hotspot

Web Page........................................................................................23

Connect to Wi-Fi.................................................................................23

Connect Using the Wi-Fi Password.............................................24

Add a WPS-Enabled Wi-Fi Device From the Mobile Hotspot Web

Page.................................................................................................24

Manage Wi-Fi......................................................................................26

Turn On 5 GHz Wi-Fi From the Mobile Hotspot Web Page.....26

Turn On Dual-Band Wi-Fi From the Mobile Hotspot Web

Page.................................................................................................27

Change Wi-Fi Settings From the Mobile Hotspot Web Page...28

AirCard 797 Mobile Hotspot

Turn Guest Wi-Fi On and Off From the Mobile Hotspot Web

Page.................................................................................................31

Manage Wi-Fi Security.......................................................................33

Change Wi-Fi Network Names and Passwords From the Mobile

Hotspot Web Page.........................................................................33

Change Wi-Fi Encryption Settings...............................................36

Chapter 3 Manage Security

Change the Mobile Hotspot Web Page Login Settings................40

Content Filter Levels..........................................................................41

Set Up Content Filtering...............................................................41

Block Access to Websites.............................................................43

Allow Access to Websites.............................................................43

View, Block, or Unblock Connected Devices..................................44

View Connected Devices From the Mobile Hotspot Web

Page.................................................................................................45

Block a Device From the Mobile Hotspot Web Page................46

Unblock a Device From the Mobile Hotspot Web Page...........46

View a List of Blocked Devices From the Mobile Hotspot Web

Page.................................................................................................47

Set Up an Internet Access Schedule................................................47

Activate SIM Security..........................................................................49

Enable Port Forwarding.....................................................................50

Enable Port Filtering...........................................................................51

Chapter 4 Maintain Your Mobile Hotspot

Extend Battery Life..............................................................................54

Adjust Wi-Fi Settings to Optimize Battery Life...........................54

Adjust Display Settings to Increase Battery Life.........................55

View Details About Your Mobile Hotspot........................................55

Back Up and Restore Mobile Hotspot Settings..............................56

Back Up Mobile Hotspot Settings Using the Web Page...........57

Restore Mobile Hotspot Settings Using the Web Page............57

Restore Mobile Hotspot Settings Using the LCD Display.........58

Configure Mobile Broadband...........................................................59

Enable IP Pass-Through Mode.....................................................59

Enable VPN Pass-Through............................................................60

Configure APN Details..................................................................61

Add an APN for Another Network...........................................61

Select an APN to Use................................................................63

Remove an APN Entry...............................................................63

Enable DMZ.........................................................................................64

Set LAN Options.................................................................................65

Update Mobile Hotspot Software and Firmware............................66

AirCard 797 Mobile Hotspot

Update in Response to an Alert...................................................67

Update Software From the Mobile Hotspot Web Page............67

Chapter 5 Frequently Asked Questions

Questions About Connecting and Disconnecting Devices and

Accessing the Internet.......................................................................70

What do I do if I can’t connect a device to the mobile

hotspot?..........................................................................................70

What do I do if I can’t access the Internet?.................................70

How do I disconnect from the mobile broadband network?....71

Why doesn’t the Connect or Disconnect button appear on the

mobile hotspot web page?...........................................................71

How do I find out how many devices are connected to my mobile

hotspot’s Wi-Fi networks?.............................................................71

What do I do if the No Signal icon displays?..............................71

Why can’t my device access the mobile hotspot web page when

connected to a VPN?.....................................................................72

Why can’t my mobile hotspot connect to a computer running

Windows Vista?..............................................................................72

What do I do if my mobile hotspot doesn’t connect to my service

provider’s network?.......................................................................72

Questions About the Mobile Hotspot Web Page..........................73

How do I go back to the mobile hotspot web page?................73

What do I do if I forget my attadmin login password?..............73

General Questions..............................................................................74

Why isn’t my battery charging?....................................................74

Why is the Signal Strength indicator always low?......................74

Why is the download or upload speed slow?............................74

The LCD screen is not lit. How do I know if the mobile hotspot is

still powered on?............................................................................75

How do I find my computer’s IP address?..................................75

Find the IP address on a Windows 7 , Windows Vista , or

Windows XP device...................................................................75

Find the IP address on a Windows 8 device..........................75

Find the IP address on a Mac OS X device............................75

Find the IP address on devices running other operating

systems.......................................................................................76

How do I find a device’s MAC address?......................................76

Find the MAC address on a Windows 7, Vista , or XP

device..........................................................................................76

Find the MAC address on a Windows 8 device or newer....76

Find the MAC address on a Mac OS X device.......................77

What do I do if the Wi-Fi network name doesn’t appear in the list

of networks?....................................................................................77

AirCard 797 Mobile Hotspot

Chapter 6 Troubleshooting

View Alerts...........................................................................................79

SIM Not Installed............................................................................79

SIM Error — Check SIM...................................................................79

SIM Locked.....................................................................................79

Temperature-Related Alerts.........................................................80

Connection Alerts..........................................................................80

Reset the Mobile Hotspot..................................................................82

Reset the Mobile Hotspot From the Mobile Hotspot................82

Reset the Mobile Hotspot From the Mobile Hotspot Web

Page.................................................................................................82

Appendix A Specifications

Battery Specifications.........................................................................85

Display Specifications........................................................................86

Environmental Specifications............................................................87

Mechanical Specifications.................................................................87

Mobile Band Specifications...............................................................87

Package Contents...............................................................................87

Port Specifications..............................................................................88

Security Specifications.......................................................................88

WiFi Specifications.............................................................................88

Get Started

This product regularly checks for new firmware and downloads any appropriate, or you can check for and download new firmware manually. If the features or behavior of your product does not match what is described in this manual, you might need to update your firmware.

This chapter provides an overview of mobile hotspot features, and instructions for how to set up your mobile hotspot and connect to the Internet. The chapter covers the following topics:

• Meet Your Mobile Hotspot

• Set Up Your Mobile Hotspot

• Recharge the Battery

• Replace a SIM Card

• Home Screen

• Connect to the Internet

• Security Credentials

• NETGEAR Mobile App for Smartphones and Tablets

• Connect to the Mobile Hotspot With Tethering

• Customize the Mobile Hotspot Settings

Power/Wake button

Status LED

LCD screen

Micro USB charging port

AirCard 797 Mobile Hotspot

Meet Your Mobile Hotspot

Before you connect your mobile hotspot, familiarize yourself with its LCD screen, icons, buttons, and connectors.

Figure 1. Mobile hotspot buttons and connectors

The mobile hotspot comes with a micro USB charging cable.

Figure 2. Mobile Hotspot Charging Cable

Control Your Device Using the Power Button

The Power button is used to turn the NETGEAR Mobile Hotspot on or off and to choose which information screen to display on the LCD.

Turn mobile hotspot on. Press and hold Power button for 3-4 seconds

User Manual8Get Started

AirCard 797 Mobile Hotspot

Turn mobile hotspot off. Press and hold the Power button for 3-4 seconds

Wake up WiFi signal and device screen. Press and release the Power button.

Cycle through screens. Press and release the Power button.

Sleep Mode

If there have been no transmissions or operation of your device, or if the battery has not been charged, your device automatically enters sleep mode to save power.

In sleep mode, WLAN is disabled.

Press the Power button to turn the display on and exit sleep mode.

WLAN function is enabled and WiFi devices can reconnect to the hotspot.

The time required to recover the network connection varies by environment, settings, etc.

Status LED

The status LED indicates data connection status:

•

Blue, slow blink. The mobile hotspot is ready.

•

Blue, double-blink. The mobile hotspot is transferring data.

•

Amber, slow blink. The mobile hotspot is not connected to the network or is in standby mode.

Set Up Your Mobile Hotspot

The mobile hotspot comes with a preinstalled SIM card.

User Manual9Get Started

AirCard 797 Mobile Hotspot

To set up your mobile hotspot:

1. Insert the battery.

2. Install the back cover.

3. Firmly close the back cover.

Press the Power button to power on the mobile hotspot.

Recharge the Battery

Your battery comes partially charged.

User Manual10Get Started

AirCard 797 Mobile Hotspot

To recharge your battery:

1. Connect the micro USB charging cable to your mobile hotspot.

Connect the other end of the cable to the USB port on your computer or to the USB charger.

Replace a SIM Card

The mobile hotspot comes with a preinstalled SIM card. This step is optional for initial setup.

To replace a SIM card:

Remove the back cover by lifting the corners.

2. Remove the battery.

3. Slide out the SIM card.

4. Insert the replacement SIM card.

User Manual11Get Started

5. Insert the battery.

AirCard 797 Mobile Hotspot

6. Install the back cover.

Home Screen

You can use the home screen icons to view the mobile hotspot’s status, configure Wi-Fi settings, view data usage details, and view system alerts.

User Manual12Get Started

Signal strength

Network indicator

Battery

WiFi details

Connected devices

Unviewed messages

Figure 3. LCD screen display

Table 1. Icons

DescriptionIcons

This indicates the strength of the mobile broadband network signal.

AirCard 797 Mobile Hotspot

Your 4G LTE wireless device displays one of the following network indicators to let you know which wireless network you are connected to.

Connected to AT&T’s 4G LTE network.

•

Connected to AT&T’s HSPA+ network.

•

This indicates the battery is charging.

This indicates the battery is fully charged.

This indicates the mobile router is plugged in to an external power supply and is operating without a battery.

This indicates there are unread alerts.

Connect to the Internet

When you turn on your mobile hotspot, it automatically connects to the network in your area. Connect your device to the mobile hotspot Wi-Fi network to access the Internet.

User Manual13Get Started

AirCard 797 Mobile Hotspot

To connect to the Internet:

Press and release the Power button to turn on the mobile hotspot.

2. On your laptop or Wi-Fi device, open your Wi-Fi network connection manager.

3. Connect your device to the hotspot with the Wi-Fi name and password.

Note: Your WiFi network name is different from this example.

If guest Wi-Fi is enabled, press the power button again to reveal the guest credentials.

Security Credentials

Three passwords are associated with the mobile hotspot:

•

Wi-Fi password. Use this to connect your computer or Wi-Fi device to your mobile hotspot network. This character string is unique to your device. It displays on the

main mobile hotspot touch screen. If the screen is blank (a power-saving feature), press and quickly release the Power button. The default Wi-Fi password is also printed on a label under the battery. For information about changing Wi-Fi passwords, see Change Wi-Fi Encryption Settings on page 36.

User Manual14Get Started

AirCard 797 Mobile Hotspot

•

Guest Wi-Fi password. When the guest Wi-Fi network is enabled, guests can use this password to access the network.

•

attadmin login password. Use this to log in to the mobile hotspot web page as an administrator. You must log in as an administrator to use certain features and to

make changes to your mobile hotspot settings. The default attadmin login password, attadmin, is printed on a label under the battery. The attadmin login password can

be 5–31 characters.

NETGEAR Mobile App for Smartphones and Tablets

Download and use the complimentary NETGEAR Mobile app to view your connection, settings, and data usage from your smartphone or tablet. Search the app store for NETGEAR Mobile.

To manage all mobile hotspot settings, visit the mobile hotspot web page at http://attwifmanager/ .

Connect to the Mobile Hotspot With Tethering

You can connect a computer to the mobile hotspot using the micro USB cable instead of connecting with Wi-Fi. This kind of cable connection is called tethering.

Note: The tethering feature is not available on the model AC797ABS-1A1NAS, but you can use your computer to access the mobile hotspot web page.

Note: The first time you use the micro USB cable to connect to the mobile hotspot your computer’s operating system detects the new device.

User Manual15Get Started

AirCard 797 Mobile Hotspot

To install drivers on computers running Windows:

Ensure that the mobile hotspot is powered off.

2. Connect the mobile hotspot to your computer using the USB cable.

The mobile hotspot automatically powers on.

Note: Make sure that your computer has access to Internet when you first use the tethering feature because your computer might need to access the Internet in order to download the required software driver.

After the driver is installed, you can visit the mobile hotspot web page to customize your mobile hotspot’s advanced settings. This is an optional step.

Customize the Mobile Hotspot Settings

You can personalize the mobile hotspot and change its settings on the web page.

To log in to your mobile hotspot web page:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/ . The mobile hotspot web page displays.

3. Enter the administrator login password.

User Manual16Get Started

AirCard 797 Mobile Hotspot

The default password is attadmin. The password is case-sensitive.

User Manual17Get Started

Use Your Mobile Hotspot

This chapter explains how to use your mobile hotspot. The chapter covers the following topics:

• View Messages From the Mobile Hotspot Web Page

• View Messages From the Mobile Hotspot Display

• Delete a Message From the Mobile Hotspot Web Page

• View Alerts From the Mobile Hotspot Web Page

• Manage Your Broadband Network Connection

• Connect to Wi-Fi

• Manage Wi-Fi

• Manage Wi-Fi Security

AirCard 797 Mobile Hotspot

View Messages From the Mobile Hotspot Web Page

To view messages from the mobile hotspot web page:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/ . The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

Select Messages. A list of messages displays, showing the first portion of the text.

Click a message to read the full text.

View Messages From the Mobile Hotspot Display

You can tell from your mobile hotspot display if you have unviewed messages, and you can view them directly from there.

This hotspot display indicates you have an unread message.

User Manual19Use Your Mobile Hotspot

AirCard 797 Mobile Hotspot

To view messages from the mobile hotspot display:

Press the Power button to view the messages.

Note: Although you can view messages directly on the mobile hotspot, use the mobile hotspot's web page to delete them.

Delete a Message From the Mobile Hotspot Web Page

To delete a message from the mobile hotspot web page:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/ . The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

Select Messages. A list of messages displays, showing the first portion of the text.

Select the message and click the Delete button. The message is deleted.

View Alerts From the Mobile Hotspot Web Page

Your mobile hotspot displays alerts to advise you of device status changes. When there are outstanding alerts, the alerts displays on the screen. Alerts remain as long as the issues that cause them are active. When the issues are resolved, the alerts are removed automatically.

User Manual20Use Your Mobile Hotspot

AirCard 797 Mobile Hotspot

To view alerts from the mobile hotspot web page:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/ . The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

Follow the instructions in each alert to address the conditions that caused it to display.

Manage Your Broadband Network Connection

You can view the mobile broadband network status, turn domestic data on and off, and turn international roaming on and off.

User Manual21Use Your Mobile Hotspot

AirCard 797 Mobile Hotspot

View Mobile Broadband Network Status From the Mobile Hotspot Web Page

To view network status from the mobile hotspot web page:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/ . The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

Select Settings > About. The About page displays.

5. View the Network Status section.

Turn Domestic Data On and Off From the Mobile Hotspot Web Page

To turn domestic data on and off from the mobile hotspot:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/ . The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

Select Settings > Mobile Broadband > Preferences. The preferences page displays.

Click the Domestic Data button. The Save and Cancel buttons display at the bottom of the page.

Click the sSave button. Your settings are saved.

User Manual22Use Your Mobile Hotspot

AirCard 797 Mobile Hotspot

Turn International Roaming On and Off From the Mobile Hotspot Web Page

Before you turn on international roaming, make sure that you are aware of any extra charges for data that you might incur.

To turn international roaming on and off:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/ . The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

Select Settings > Mobile Broadband > Preferences. The preferences page displays.

Click the International Roaming button. The Save and Cancel buttons display at the bottom of the page.

Click the Save button. Your settings are saved.

Connect to Wi-Fi

You can connect up to 15 Wi-Fi devices (such as smartphones, laptops, tablets, digital cameras, printers, gaming consoles, and digital picture frames) to your mobile hotspot network. For information about setting connections for main Wi-Fi and guest Wi-Fi networks, see View Mobile Broadband Network Status From the Mobile Hotspot on page ?.

You can add a Wi-Fi device to your Wi-Fi network manually. If the device that you are adding is WPS enabled, you can use the WPS method to connect the device without using the Wi-Fi password.

User Manual23Use Your Mobile Hotspot

AirCard 797 Mobile Hotspot

Connect Using the Wi-Fi Password

To connect using the Wi-Fi password:

On the Wi-Fi device, view the list of available Wi-Fi networks.

2. Connect to the network that corresponds to your mobile hotspot network as displayed on the LCD screen.

When prompted, enter the Wi-Fi password for your mobile hotspot network. The Wi-Fi password displays on the mobile hotspot LCD screen. If the screen is

turned off, press and quickly release the Power button to wake the mobile hotspot.

Add a WPS-Enabled Wi-Fi Device From the Mobile Hotspot Web Page

You can add a WPS-enabled Wi-Fi device to your Wi-Fi network without a Wi-Fi password, using the mobile hotspot or the mobile hotspot web page. Note that this feature is not available on the AC797ABS-1A1NAS model mobile hotspot.

To add a WPS-enabled Wi-Fi device from the mobile hotspot web page:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

User Manual24Use Your Mobile Hotspot

Select Wi-Fi > Connect.

AirCard 797 Mobile Hotspot

Click the WPS button for either the main Wi-Fi or guest Wi-Fi network (if available).

User Manual25Use Your Mobile Hotspot

AirCard 797 Mobile Hotspot

Click the button for the WPS method that you want to use:

WPS button pairing. If the device that you want to connect includes a WPS key,

•

click the WPS button pairing button and, within two minutes (120 seconds), press the device’s WPS key.

Enter WPS PIN. If a WPS pin is associated with the device that you want to

•

connect, click the Enter WPS PIN button and enter the device’s WPS PIN.

Your mobile hotspot and the Wi-Fi device communicate and establish the connection.

Manage Wi-Fi

Advanced users can set up the Wi-Fi radio of the mobile hotspot to meet their Wi-Fi needs by customizing settings on the mobile hotspot web page.

On the mobile hotspot web page, the following Wi-Fi profiles are available:

•

Default, main Wi-Fi. Share your main Wi-Fi with 2.4 GHz devices that you trust.

•

5 GHz Wi-Fi. Share your main Wi-Fi with 5 GHz devices that you trust.

•

Dual-band Wi-Fi. Share your Wi-Fi with 2.4 GHz and 5 GHz devices.

By default, main Wi-Fi is enabled and both dual-band Wi-Fi and guest Wi-Fi are disabled. If your place of business does not allow Wi-Fi or for any other reason you want to disable Wi-Fi and use the mobile hotspot only in tethered mode, the mobile hotspot gives you that option.

Note: Whenever you change Wi-Fi settings, any devices connected to the mobile hotspot are disconnected and might need to be reconnected.

Turn On 5 GHz Wi-Fi From the Mobile Hotspot Web Page

When all of your devices support 5 GHz Wi-Fi, use 5 GHz Wi-Fi for faster downloads.

To turn on 5 GHz Wi-Fi from the mobile hotspot web page:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/ . The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

User Manual26Use Your Mobile Hotspot

The home page displays.

Select Wi-Fi > Options.

AirCard 797 Mobile Hotspot

Select 5GHz Only. The Save and Cancel buttons display at the bottom of the page.

Click the Save button. A message displays telling you that to save this change, your device must restart

Wi-Fi connections.

Click the Save button. Your settings are saved.

Turn On Dual-Band Wi-Fi From the Mobile Hotspot Web Page

The mobile hotspot can broadcast Wi-Fi signals in the 2.4 GHz and 5 GHz Wi-Fi bands. Note that the overall throughput speed could decrease when Wi-Fi dual-band is enabled.

To turn on dual-band Wi-Fi from the mobile hotspot web page:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

User Manual27Use Your Mobile Hotspot

The home page displays.

Select Wi-Fi > Options.

AirCard 797 Mobile Hotspot

Select Dual-Band 2.4 & 5 GHz. The Save and Cancel buttons display at the bottom of the page.

Click the Save button. A message displays telling you that to save this change, your device must restart

Wi-Fi connections.

Click the Save button. Your settings are saved.

Change Wi-Fi Settings From the Mobile Hotspot Web Page

To select a Wi-Fi profile or create a custom profile on the mobile hotspot web page:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

User Manual28Use Your Mobile Hotspot

Select Wi-Fi > Options.

AirCard 797 Mobile Hotspot

User Manual29Use Your Mobile Hotspot

AirCard 797 Mobile Hotspot

5. Click the down arrow next to Wi-Fi options.

To change the maximum number of devices that can connect to the Wi-Fi network: a.

In the Max Connected Devices menu, select a number.

Click the arrow buttons to change the numbers in the Main Wi-Fi and Guest Wi-Fi fields.

7. Set the Wi-Fi channel. Best practice is to set the channel to Auto. The mobile hotspot chooses the channel

that provides the least interference.

8. Set the Wi-Fi channel. Best practice is to set the channel to Auto. The mobile hotspot chooses the channel

that provides the least interference.

9. Set the Wi-Fi bandwidth. You can set this to 20 MHz or 40 MHz.

User Manual30Use Your Mobile Hotspot

AirCard 797 Mobile Hotspot

10.

To allow the Wi-Fi information to be displayed on the mobile hotspot home screen, leave the Wi-Fi Info on Home check box selected.

11. Set the Wi-Fi range. Selecting the Extended radio button expands the range of the mobile hotspot. This

setting uses more battery power than the Standard setting.

12.

Specify advanced connection settings:

RTS Threshold. The smallest packet size (in bytes) used by the Request to

•

Send/Clear to Send handshaking protocol. Best practice is to use a value of 2347. If you are experiencing inconsistent data flow, you can make minor changes to this value to try to alleviate the problem.

Fragmentation Threshold. The largest allowable size (in bytes) for a packet.

•

If a packet is larger than the threshold, it is sent in multiple packets, which can affect network performance. Keep this value as large as possible (up to 2346).

13.

Click the Save button. A message displays to tell you that changing the Wi-Fi info will temporarily cause

connectivity loss.

14.

Click the OK button. Your settings are saved.

Turn Guest Wi-Fi On and Off From the Mobile Hotspot Web Page

Guest Wi-Fi lets temporary visitors access your Wi-Fi mobile hotspot without having to share your main Wi-Fi password. Guest Wi-Fi uses the same band (2.4 GHz or 5 GHz) as your main Wi-Fi.

To enable guest Wi-Fi from the mobile hotspot web page:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

User Manual31Use Your Mobile Hotspot

Select Wi-Fi > Connect.

AirCard 797 Mobile Hotspot

User Manual32Use Your Mobile Hotspot

Click the Guest Wi-Fi Edit button.

AirCard 797 Mobile Hotspot

Click the Guest Wi-Fi button. The Save and Cancel buttons display at the bottom of the page.

To set a timer for the guest network, select the length of time in the Guest Timer menu.

Click the Save button. A message displays telling you that to save this change, your device must restart

Wi-Fi connections.

Click the Save button. Your settings are saved.

Manage Wi-Fi Security

Note: When you change the Wi-Fi settings, the mobile hotspot resets. Any devices connected to the mobile hotspot are disconnected when the mobile hotspot resets.

Change Wi-Fi Network Names and Passwords From the Mobile Hotspot Web Page

The main and guest Wi-Fi network names identify your Wi-Fi networks and are visible to other Wi-Fi-enabled devices.

User Manual33Use Your Mobile Hotspot

AirCard 797 Mobile Hotspot

The procedure to change the main and guest Wi-Fi network names and passwords is the same. The following settings differ:

•

Main Wi-Fi. For added security, you can prevent the main Wi-Fi network name and password from displaying on the mobile hotspot’s home screen.

•

Guest Wi-Fi. For added security, you can specify that the guest Wi-Fi password changes each time you enable guest Wi-Fi.

To change network names and passwords from the mobile hotspot web page:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

User Manual34Use Your Mobile Hotspot

Select Wi-Fi > Connect.

AirCard 797 Mobile Hotspot

User Manual35Use Your Mobile Hotspot

AirCard 797 Mobile Hotspot

Click the Edit button for the main Wi-Fi or for the guest Wi-Fi network.

Change the Wi-Fi Name and Wi-Fi Password fields as desired.

7. To create a new guest password each time you power on the mobile hotspot, select the Generate Passphrase check box.

The Save and Cancel buttons display at the bottom of the page.

Click the Save button. A message displays telling you that to save this change, your device must restart

Wi-Fi connections.

Click the Save button. Your settings are saved.

All devices that were connected must reconnect with the new name and password.

Change Wi-Fi Encryption Settings

For information about Wi-Fi security, see Security Credentials on page 14.

To change the type of security used for main and secondary or guest Wi-Fi:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password.

User Manual36Use Your Mobile Hotspot

AirCard 797 Mobile Hotspot

The default password is attadmin. The password is case-sensitive.

The home page displays.

Select Wi-Fi > Connect.

User Manual37Use Your Mobile Hotspot

AirCard 797 Mobile Hotspot

Click the Edit button for the main Wi-Fi or for the guest Wi-Fi network.

In the Encryption menu for main Wi-Fi or guest Wi-Fi, select a security option:

WPA2 Personal AES. Strong security supported by newer Wi-Fi devices, the

•

default.

WPA/WPA2. Strong security supported by most Wi-Fi devices. Use WPA2

•

Personal AES whenever possible.

None. Anyone can access your Wi-Fi network without a password and you are

•

responsible for charges incurred. Best practice is not to select this option.

The Save and Cancel buttons display at the bottom of the page.

Click the Save button. A message displays telling you that to save this change, your device must restart

Wi-Fi connections.

Click the Save button. Your settings are saved.

Reconnect your Wi-Fi devices, if necessary, using the new Wi-Fi credentials.

User Manual38Use Your Mobile Hotspot

Manage Security

For information about Wi-Fi security settings, see Manage Wi-Fi Security on page 33.

The chapter covers the following topics:

• Change the Mobile Hotspot Web Page Login Settings

• Content Filter Levels

• View, Block, or Unblock Connected Devices

• Set Up an Internet Access Schedule

• Activate SIM Security

• Enable Port Forwarding

• Enable Port Filtering

AirCard 797 Mobile Hotspot

Change the Mobile Hotspot Web Page Login Settings

You can change the host name for the mobile hotspot web page. You can also change the password to access the mobile hotspot web page.

To change the login settings for the mobile hotspot web page:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/ . The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

Select Settings > General > Device.

In the Wi-Fi Manager field, change the URL used to connect to the mobile hotspot. When you change settings, the Save and Cancel buttons display.

User Manual40Manage Security

AirCard 797 Mobile Hotspot

In the Admin login field, change the password used to log in as an administrator. Best practice is to set a more secure password.

Enter a maximum of 31 characters.

Click the Save button . Your settings are saved.

Content Filter Levels

You can set up content filtering levels on the mobile hotspot with a free OpenDNS account. Content filters provide parental controls and phishing protection.

Set Up Content Filtering

To enable content filtering, you must log in to the mobile hotspot web page and be connected to the Internet.

To enable content filtering:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/ . The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

Select Security > Content Filters. The Content Filters page displays.

Select the Content Filters button.

User Manual41Manage Security

AirCard 797 Mobile Hotspot

If you do not have an OpenDNS account, do the following: a.

Click the Sign Up link.

Complete the fields to create your OpenDNS account.

Click the Sign Up button.

If you already have an OpenDNS account, enter the user name and password.

When prompted, select a Filter Level radio button.

Click the Save button. Your settings are saved.

User Manual42Manage Security

AirCard 797 Mobile Hotspot

Block Access to Websites

You can use website filters to block access to websites that you specify. You can also allow unrestricted access on specific computers and devices.

To block access to a website:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

Select Security > Content Filters > Website Filters.

Select the Block List - block access to list of sites radio button. The page adjusts.

Enter the website in the Site Name field and click the + button.

To allow unrestricted access on specific computers or devices, complete the Name and MAC Address fields and click the + button.

Click the Save button. Your settings are saved.

Allow Access to Websites

You can use website filters to set up a list of websites that can be accessed through the mobile hotspot broadband Internet connection. You can also allow unrestricted access to specific computers and devices.

User Manual43Manage Security

AirCard 797 Mobile Hotspot

To set up website filters:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/ . The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

Select Security > Content Filters > Website Filters.

Select the Allow List - only allow access to specified sites radio button. The page adjusts.

Enter the website in the Site Name field and click the + button.

To allow unrestricted access on specific computers or devices, complete the Name and MAC Address fields and click the + button.

Click the Save button. Your settings arse saved.

View, Block, or Unblock Connected Devices

You can block specific devices from connecting to the mobile hotspot.

User Manual44Manage Security

AirCard 797 Mobile Hotspot

View Connected Devices From the Mobile Hotspot Web Page

To view the connected devices from the mobile hotspot web page:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

Select Wi-Fi > Connect.

User Manual45Manage Security

AirCard 797 Mobile Hotspot

The Connected Devices section of the page displays a list of devices connected to your network. If you notice a Wi-Fi device that you do not recognize, you can block that device from connecting to your Wi-Fi network.

Block a Device From the Mobile Hotspot Web Page

To block device access:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

A list of devices connected to the main Wi-Fi and guest Wi-Fi networks displays on the home page.

4. Click the device name. The device details display.

Click the Block Device button.

When prompted, click the Block Device button again. The device is blocked from your network.

Unblock a Device From the Mobile Hotspot Web Page

To unblock a device from the mobile hotspot web page:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

A list of devices connected to the main Wi-Fi and guest Wi-Fi networks displays in the right column of the page.

Select Security > Access Control.

User Manual46Manage Security

AirCard 797 Mobile Hotspot

The MAC Filter page displays.

From the MAC Filter Mode menu, select Black list - Block all in list. The list of blocked devices displays.

Click the x button next to the device. The device can access your network.

View a List of Blocked Devices From the Mobile Hotspot Web Page

To view a list of blocked devices from the mobile hotspot web page:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

To view a list of connected devices, select Wi-Fi > Connect.

Select Security > Access Controls. The Access Control page displays.

From the MAC Filter Mode menu, select Block list. The list of blocked devices displays.

Set Up an Internet Access Schedule

You can restrict which times during the week you allow Internet access.When you set up an access schedule, the Internet access is restricted except for the times you specify in schedule rules. Schedule rules automatically repeat weekly. When the Internet access is blocked according to the schedule, an alert icon displays on the main screen. In this mode, you can still connect to the mobile hotspot over Wi-Fi to view status or configure the mobile hotspot.

User Manual47Manage Security

AirCard 797 Mobile Hotspot

To set up an Internet access schedule from the mobile hotspot web page:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

Select Security > Schedule.

Select the Schedule button.

User Manual48Manage Security

Click the Add Rule button.

AirCard 797 Mobile Hotspot

Enter a name for the rule and select the days and times when you want to allow connections to the mobile hotspot network.

Click the Save button. Your settings are saved.

Activate SIM Security

You can create another level of security by establishing a PIN that you must enter before you can manage the network connection or view SMS messages.

To activate SIM security:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password.

User Manual49Manage Security

AirCard 797 Mobile Hotspot

The default password is attadmin. The password is case-sensitive.

The home page displays.

Select Settings > Mobile Broadband > SIM Security. The SIM Security page displays.

Click the Activate button.

Enter your PIN and click the Save button. If you enter an incorrect PIN three times, the SIM is blocked. If the SIM is blocked,

contact your network service provider to receive a PUK number to unblock the SIM.

Enable Port Forwarding

If your computer is hosting a server, you can enable port forwarding so that other users can access the server. With port forwarding, incoming traffic is forwarded to specific ports and devices on your network using their local IP addresses.

Note: Port forwarding creates a security risk. When not required, leave port forwarding disabled.

To enable port forwarding:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

User Manual50Manage Security

AirCard 797 Mobile Hotspot

Select Settings > Router > Port Forwarding.

Select the Enable radio button . The page adjusts.

Enter the following port forwarding information:

Label. Enter a descriptive name.

•

IP. Enter the IP address of a connected device.

•

Port. Enter the port number that the application uses.

•

Protocol. If you are unsure, select TCP.

•

Click the Save button. Your settings are saved.

Enable Port Filtering

You can select which applications (for example, HTTP, FTP, email servers) can access the Internet. Used with other security measures such as a firewall, port filtering can enhance network security.

User Manual51Manage Security

AirCard 797 Mobile Hotspot

To enable port filtering:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

Select Settings > Router > Port Filtering.

From the Port Filtering list, select one of the following:

Block List. Specific applications and services are not allowed to access the Internet

•

(block list).

Allow List. Only specific applications and services are allowed to access the

•

Internet (allow list).

Only one list at a time can be active, either a block list or an allow list.

Identify the ports to filter. Enter a meaningful label that describes the application or service.

7. Enter the port being used.

8. Enter the communication protocol being used.

Click the Save button. Your settings are saved.

User Manual52Manage Security

Maintain Your Mobile Hotspot

The chapter covers the following topics:

AirCard 797 Mobile Hotspot

Extend Battery Life

The mobile hotspot, by default, is configured to optimize battery life. The following factors affect battery life:

Screen brightness.

•

Standby time.

•

Data throughput.

•

Mobile broadband signal strength (the better the signal, the longer the battery life).

•

Wi-Fi range.

•

Dual-band Wi-Fi (when all of your devices support 5 GHz Wi-Fi, dual-band Wi-Fi

• allows faster downloads but uses more power).

Guest Wi-Fi, when enabled, uses more power.

•

To extend the battery life, use any of the following methods:

Adjust Wi-Fi settings.

•

Adjust display settings.

•

Use tethered USB.

•

Adjust Wi-Fi Settings to Optimize Battery Life

If the devices that you are connecting to your Wi-Fi network are always close to your mobile hotspot, shorten the Wi-Fi range. Set the standby timer to a shorter period to minimize the wait time when no devices are connected to either Wi-Fi network before going into standby mode (the Wi-Fi radios turn off).

Note: When you change the Wi-Fi settings, any devices connected to the mobile hotspot are disconnected and might need to be reconnected.

You can set the following Wi-Fi options to optimize battery life:

Adjust the display settings. See Adjust Display Settings to Increase Battery Life on

• page 55.

Set the Wi-Fi range to Standard, not Extended, and set the Wi-Fi standby to 5 minutes.

•

User Manual54Maintain Your Mobile Hotspot

AirCard 797 Mobile Hotspot

Adjust Display Settings to Increase Battery Life

Dim the screen to reduce the LCD screen’s brightness level. Set the screen time-out to a shorter period to reduce the amount of time the mobile hotspot waits without the LCD screen being touched before the screen turns blank.

To adjust display settings to increase battery life from the mobile hotspot web page:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

Select Settings > General > Device. The device settings page opens.

Adjust any of these settings:

Display Brightness . From the menu, select the display brightness level.

•

Display Timeout . From the menu, select a shorter time period.

•

Click the Save button. Your settings are saved.

View Details About Your Mobile Hotspot

You can view details about your device such as the model number, software version, and IMEI (International Mobile Station Equipment Identity).

To view details about your device from the mobile hotspot web page:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

User Manual55Maintain Your Mobile Hotspot

The home page displays.

Select Settings > About.

AirCard 797 Mobile Hotspot

Back Up and Restore Mobile Hotspot Settings

You can back up and restore mobile hotspot settings. Backing up and restoring are useful if you use more than one device and you want the same settings on all of your devices. You can also save your settings before resetting to factory defaults or changing the settings.

User Manual56Maintain Your Mobile Hotspot

AirCard 797 Mobile Hotspot

Back Up Mobile Hotspot Settings Using the Web Page

To back up mobile hotspot settings using the web page:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

>Select Settings > General > Software and Reset.

Click the Export button. By default, the file (export.cfg) is saved to your Downloads folder.

Restore Mobile Hotspot Settings Using the Web Page

To restore mobile hotspot settings:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

User Manual57Maintain Your Mobile Hotspot

AirCard 797 Mobile Hotspot

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

Select Settings > General > Software and Reset.

Click the Choose File button.

Navigate to the location where the export.cfg file is stored and select it. By default, mobile hotspot setting files are saved to your Downloads folder.

Click the Import button. Your mobile hotspot is restored with the imported file settings.

Restore Mobile Hotspot Settings Using the LCD Display

Start with the mobile hotspot turned on.

To restore mobile hotspot settings directly from the mobile hotspot:

Press and hold the power button for at least 15 seconds. The mobile hotspot enters factory reset mode and first displays the message, "Shutting down," followed by the message "Continue holding Power button to reset all settings to factory default," and then "Resetting Device. Please do not power off."

Note: If you release the power button too soon, the mobile hotspot turns off instead of resetting.

User Manual58Maintain Your Mobile Hotspot

AirCard 797 Mobile Hotspot

Configure Mobile Broadband

You can configure mobile broadband settings to view WAN details such as the active network, connection status, and signal strength. You can also adjust these settings to establish which users and applications can access your network.

Enable IP Pass-Through Mode

To turn off the mobile hotspot router functionality and assign the network IP address directly to the attached device, enable IP pass-through.

If you make this change, the attached device restarts using a different driver configuration.

Warning: If you enable this feature, Wi-Fi is disabled and you must use a USB cable to

tether the device.

Note: This feature is available to Windows computer users. If you are a Mac user, do not enable this option because you will be unable to access your device.

To enable IP pass-through mode:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

User Manual59Maintain Your Mobile Hotspot

Select Settings > Router > Basic.

AirCard 797 Mobile Hotspot

In the LAN section, select the IP Passthrough Mode Enabled radio button.

Click the Save button.

Enable VPN Pass-Through

To connect to a corporate network using VPN, you must first enable VPN connections (pass-through).

To enable VPN pass-through:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

User Manual60Maintain Your Mobile Hotspot

Select Settings > Router > Basic.

AirCard 797 Mobile Hotspot

In the LAN section, select the VPN Passthrough On radio button.

Click the Save button. Your settings are saved.

Configure APN Details

Your mobile hotspot comes preconfigured with the access point name (APN) for your network service provider.

The mobile hotspot checks the APN to determine the type of network connection to establish.

Add an APN for Another Network To add an APN for another network:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

User Manual61Maintain Your Mobile Hotspot

AirCard 797 Mobile Hotspot

The home page displays.

Select Settings > Mobile Broadband > APN. The APN screen displays.

Click the Add button.

Enter the name and password, if they are required for the network.

7. Select the network authentication mode:

None

•

PAP

•

CHAP

•

PAP or CHAP

•

Change the PDP (data protocol), if necessary:

IPV4

•

IPV6

•

IPV4V6

•

Change the PDP roaming protocol, if necessary:

None

•

IPV4

•

IPV6

IPV4V6

User Manual62Maintain Your Mobile Hotspot

AirCard 797 Mobile Hotspot

Note: PDP roaming protocol is the IP protocol used while you are roaming (for

example when you are traveling and the roaming network does not support IPv6).

10.

Click the Save button. The entry is added to the table.

Select an APN to Use To select an APN to use:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

Select Settings > Mobile Broadband > APN.

Select the Active radio button next to the APN entry. The APN is selected.

Remove an APN Entry To remove an APN entry:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

User Manual63Maintain Your Mobile Hotspot

AirCard 797 Mobile Hotspot

Select Settings > Mobile Broadband > APN.

Click the Deletebutton. The APN is removed.

Enable DMZ

In a demilitarized zone (DMZ) network configuration, a computer runs outside the firewall in the DMZ. This computer intercepts incoming Internet traffic, providing an extra layer of protection for the rest of the network, and sending all incoming data to a particular IP address.

To enable the DMZ and designate a computer to screen incoming traffic:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

Select Settings > Router > Basic. The Router Basic page displays.

User Manual64Maintain Your Mobile Hotspot

AirCard 797 Mobile Hotspot

5. Scroll down to display the DMZ section.

Select the DMZ Enabled On radio button.

In the DMZ Address field, enter the IP address of the computer to which you want all data sent.

If the mobile hotspot is tethered using a USB cable, this address is 192.168.1.4. If the mobile hotspot is connected using Wi-Fi, the first Wi-Fi client’s IP address is usually 192.168.1.74.

Click the Save button. Your settings are saved.

Set LAN Options

To set the mobile hotspot’s LAN options:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

User Manual65Maintain Your Mobile Hotspot

Select Settings > Router > Basic.

AirCard 797 Mobile Hotspot

5. In the LAN section, enter the appropriate details. If the DHCP server is enabled, it automatically assigns an IP address to each device

on the network and manages its configuration information.

The DNS mode setting specifies how the DNS servers are obtained. If you select the Auto radio button, the servers use the DNS relay specified by the Internet provider.

Click the Save button. Your settings are saved.

Update Mobile Hotspot Software and Firmware

The mobile hotspot automatically checks for new software or firmware updates once a week. If an update becomes available, the mobile hotspot displays an alert. You can also check for updates manually without receiving an alert.

User Manual66Maintain Your Mobile Hotspot

AirCard 797 Mobile Hotspot

Update in Response to an Alert

To update the mobile hotspot software or firmware in response to an alert:

To wake the device, press the Power button. The home screen displays.

Press the Power button again. The alert message displays.

Press and hold the Power button. The update process starts.

After the update install completes, the mobile hotspot reboots.

Update Software From the Mobile Hotspot Web Page

To update software from the mobile hotspot web page:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

User Manual67Maintain Your Mobile Hotspot

AirCard 797 Mobile Hotspot

Select Settings > General > Software and Reset.

If the Check for update button displays, click it to see if a new update is available.

If an update is available, click the Start Download button. The update downloads.

Click the Update now button to install the update. After the update install completes, the mobile hotspot reboots.

User Manual68Maintain Your Mobile Hotspot

Frequently Asked Questions

This chapter provides answers to possible questions about your mobile hotspot:

• Questions About Connecting and Disconnecting Devices and Accessing the Internet

• Questions About the Mobile Hotspot Web Page

• General Questions

AirCard 797 Mobile Hotspot

Questions About Connecting and Disconnecting Devices and Accessing the Internet

Review these topics for answers to questions about connecting and disconnecting devices and accessing the Internet.

What do I do if I can’t connect a device to the mobile hotspot?

If you are experiencing problems connecting to the mobile hotspot, try the following suggestions:

Turn off your mobile hotspot and take the battery out, wait 10 seconds, put the

• battery back in, and turn your mobile hotspot on.

Restart your computer.

•

Turn off or temporarily disable any security programs or firewalls.

•

If possible, try using another computer or Wi-Fi device to connect to your mobile

• hotspot. If you can, then the problem is with the device that cannot connect, not the

mobile hotspot.

What do I do if I can’t access the Internet?

If you are connected to the mobile hotspot but cannot connect to the Internet, try the following suggestions:

Check the display status on the mobile hotspot’s LCD screen.

•

Make sure that network coverage is available in your area.

•

Make sure that your micro SIM card is active and enabled with data services.

•

Wait one to two minutes for the mobile hotspot to initialize.

•

Confirm that your account is activated and that no other Internet connections are

• active.

Switch your mobile hotspot off and on and restart your computer or Wi-Fi device.

•

User Manual70Frequently Asked Questions

AirCard 797 Mobile Hotspot

How do I disconnect from the mobile broadband network?

Turning off domestic data and international roaming disconnects your mobile hotspot from the mobile broadband network. For more information, see Turn Domestic Data On and Off From the Mobile Hotspot Web Page on page 22.

Why doesn’t the Connect or Disconnect button appear on the mobile hotspot web page?

You can use the Connect or Disconnect button only when you are logged in as an administrator.

To log in as an administrator:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

Enter the password in the Sign In field. The default password is attadmin. The password is case-sensitive.

Click the Sign In button. The home page displays.

How do I find out how many devices are connected to my mobile hotspot’s Wi-Fi networks?

The number next to the Wi-Fi button on the mobile hotspot’s LCD home screen is the number of users (or devices) connected to your Wi-Fi network. When you log in to the

mobile hotspot web page, the number of connected devices displays on the home page.

What do I do if the No Signal icon displays?

If the No Signal icon ( ) displays, make sure that you are in your network service provider’s coverage area.

User Manual71Frequently Asked Questions

AirCard 797 Mobile Hotspot

Why can’t my device access the mobile hotspot web page when connected to a VPN?

If you are using your mobile hotspot while connected to a VPN, you might not be able to access the mobile hotspot web page using http://attwifmanager/.

To directly access the mobile hotspot web page hosted on the device, enter the address http://192.168.1.1 in your browser.

Why can’t my mobile hotspot connect to a computer running Windows Vista?

A known issue exists whereby computers running Microsoft Windows Vista cannot obtain an IP address from certain routers. More information and a fix are available at http://support.microsoft.com/kb/928233, or visit the Microsoft support website and search for knowledge base article 928233.

What do I do if my mobile hotspot doesn’t connect to my service provider’s network?

If your mobile hotspot does not connect to your service provider’s mobile broadband network, try the following suggestions:

Make sure that your micro SIM account is active. To check micro SIM status, contact

• your wireless service provider.

If you use a prepaid micro SIM card, make sure that the account balance is positive.

•

If your mobile hotspot still does not connect, you might need to create or update

• the default connection profile.

To check the default connection profile settings:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the mobile hotspot password. The default password is attadmin. The password is case-sensitive.

The home page displays.

User Manual72Frequently Asked Questions

AirCard 797 Mobile Hotspot

Select Settings > Mobile Broadband > APN.

5. Review ISP settings.

Questions About the Mobile Hotspot Web Page

Review these topics for answers to questions about the mobile hotspot web page.

How do I go back to the mobile hotspot web page?

To view the mobile hotspot web page:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The mobile hotspot web page displays.

What do I do if I forget my attadmin login password?

The default attadmin login password is attadmin, and the mobile hotspot web page

URL is http://attwifmanager/.

If you changed the attadmin login password and can’t remember the password that you created, you must reset the mobile hotspot back to factory defaults. See Reset the Mobile Hotspot on page 82.

User Manual73Frequently Asked Questions

AirCard 797 Mobile Hotspot

General Questions

Review these topics for answers to general questions about the mobile hotspot.

Why isn’t my battery charging?

If you are in a low-coverage area, are transferring a lot of data, or left the mobile hotspot in a hot location, the internal temperature of the mobile hotspot can rise above 45°C. In these conditions, the battery cannot be charged due to safety limits with lithium-ion battery technology.

Check to ensure that the USB cable and the AC wall charger are connected securely and are working correctly.

If the device is left charging for over seven consecutive days, the device automatically enters a battery longevity mode to enhance the life of the battery. During this state, the device stops charging and allows the battery level to drop to and maintain at approximately 75 percent. The next time the device is plugged into a charger, it resumes charging.

Why is the Signal Strength indicator always low?

Your mobile hotspot’s reception is poor. Try moving it to a location with a clear view of the sky (for example, near a window).

Why is the download or upload speed slow?

Data transfer speed depends on signal strength and interfering radio sources like electrical generators or other mobile hotspot Wi-Fi devices. Review the following possibilities:

Check your signal strength and network type (for example, LTE 4G is generally faster

• than 3G).

Check Wi-Fi interference by powering the mobile hotspot off and on to find a better

• Wi-Fi channel.

Change the Wi-Fi band from 2.4 GHz to 5 GHz.

•

If the network signal is low, consider using external antennas or cradle the mobile

• hotspot with built-in high-gain antennas.

User Manual74Frequently Asked Questions

AirCard 797 Mobile Hotspot

The LCD screen is not lit. How do I know if the mobile hotspot is still powered on?

The LCD screen dims to save energy. The LED continues to blink slowly to indicate that the mobile hotspot is still powered on. To wake the mobile hotspot, press and quickly

release the Power button.

How do I find my computer’s IP address?

The steps for finding your computer’s IP address depend on the operating system. If your device runs an operating system not listed here, see the appropriate operating system documentation.

Find the IP address on a Windows 7 , Windows Vista , or Windows XP device To find the IP address on a Windows 7 , Windows Vista , or Windows XP device:

1. Open the command prompt window: a.

Select Start > Run.

Enter cmd or command and click the OK button.

At the command prompt, enter ipconfig and press Enter.

Write down the IP address for the entry that relates to the Wi-Fi network connection. The IP address might be listed under IPv4 Address or something similar.

Find the IP address on a Windows 8 device To find the IP address on a

Windows 8 device:

In the Charms bar, click the Search button.

Select Command Prompt.

At the command prompt, enter ipconfig and press Enter.

Write down the IP address for the entry that relates to the Wi-Fi network connection. The IP address might be listed under IPv4 Address or something similar.

Find the IP address on a Mac OS X device To find the IP address on a Mac OS X

device:

From the Apple menu, select System Preferences > Network.

2. Select the Wi-Fi adapter. The IP address is displayed in the right pane.

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AirCard 797 Mobile Hotspot

Find the IP address on devices running other operating systems To find

the IP address on devices running other operating systems: Refer to the user documentation for your operating system or computer.

How do I find a device’s MAC address?

You must know the MAC address for a device when you are doing the following:

Assigning an IP address based on a MAC address (when using DHCP)

•

Allowing or denying devices access to your Wi-Fi network (MAC filtering)

•

Tip: To display a list of connected devices, including the MAC address of each device, go to the mobile hotspot web page and log in as an administrator. The connected

devices list appears on the left side of the home page. Click the device links to display IP and MAC addresses.

The steps for finding a device’s MAC address depend on the operating system. If your device runs an operating system not listed in the following procedures, see the appropriate operating system documentation.

Find the MAC address on a Windows 7, Vista , or XP device To find the

MAC address on a Windows 7, Vista , or XP device:

1. Open the command prompt window: a.

Select Start > Run.

Enter cmd or command and click the OK button.

At the command prompt, enter ipconfig /all and press Enter.

Write down the physical address for the entry that relates to the Wi-Fi network connection.

It appears as a series of numbers and letters. This is the MAC address of your Wi-Fi adapter.

Find the MAC address on a Windows 8 device or newer To find the MAC

address on a Windows 8 device or newer:

In the Charms bar, click the Search button.

Select Command Prompt.

At the command prompt, enter ipconfig /all and press the Enter button.

Write down the physical address for the entry that relates to the Wi-Fi network connection.

User Manual76Frequently Asked Questions

AirCard 797 Mobile Hotspot

It appears as a series of numbers and letters. This is the MAC address of your wireless adapter.

Find the MAC address on a Mac OS X device To find the MAC address on a

Mac OS X device:

From the Apple menu, select System Preferences > Network.

2. Select the Wi-Fi adapter that is connecting to the routing hardware.

Select Advanced.

Select Ethernet. The Ethernet ID is displayed. This is the same as the MAC address.

What do I do if the Wi-Fi network name doesn’t appear in the list of networks?

If you do not see the mobile hotspot’s Wi-Fi networks from your Wi-Fi-enabled device, try these suggestions:

Refresh the list of networks.

•

If the LCD screen is dark, the Wi-Fi radio might be asleep. Press the Power button to wake the mobile hotspot.

Check the Wi-Fi band settings and consider using the 2.4 GHz band for increased

• compatibility with client devices.

User Manual77Frequently Asked Questions

Troubleshooting

This chapter provides suggestions for troubleshooting problems that might arise when you are using your mobile hotspot. The chapter covers the following topics:

• View Alerts

• Reset the Mobile Hotspot

AirCard 797 Mobile Hotspot

View Alerts

Your mobile hotspot displays alerts to advise you of device status changes. See View Messages From the Mobile Hotspot Web Page on page 19.

SIM Not Installed

Ensure that the micro SIM card is installed correctly. The mobile hotspot comes with a preinstalled SIM. For information about replacing a SIM, see Replace a SIM Card on page 11.

SIM Error — Check SIM

Ensure that your network service provider’s micro SIM card is inserted in the mobile hotspot. If a problem still exists, contact customer service. The micro SIM card might be damaged and need replacing.

SIM Locked

You can unlock the SIM.

To unlock the micro SIM card from the mobile hotspot web page:

Contact customer service for the PIN to unlock the micro SIM card.

2. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

4. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

5. Enter the micro SIM PIN when prompted.

Click the Save button. Your settings are saved.

User Manual79Troubleshooting

AirCard 797 Mobile Hotspot

Temperature-Related Alerts

The mobile hotspot is designed to work over a wide temperature range. (For more information, see Environmental Specifications on page 87.) The mobile hotspot shuts down automatically if it goes out of the supported temperature range.

Move the device to an area where the temperature is more suitable and, if the mobile hotspot is too warm, make sure that the area is well ventilated and air can circulate around the device.

Note: The battery might not recharge if the mobile hotspot is outside the operating temperature range.

Connection Alerts

Some connection alerts include instructions for resolving them. For other connection alerts, including those in the following table, contact customer service for assistance.

Table 2. Connection alerts

DescriptionAlert

Operator determined barring8

LLC or SNDCP failure25

Insufficient resources26

Missing or unknown APN27

Unknown PDP address or type28

User authentication failed29

Activation rejected by GGSN30

Service Option not supported32

Service Option not subscribed33

Service Option temporarily out of order34

Regular deactivation36

QoS not accepted37

Network failure38

Reactivation required39

Feature not supported40

User Manual80Troubleshooting

AirCard 797 Mobile Hotspot

Table 2. Connection alerts (Continued)

Semantic error in the TFT operation41

Syntactical error in the TFT operation42

Unknown PDP context43

PDP context without TFT already activated44

Semantic errors in packet filters45

Syntactical errors in packet filters46

Connection error67

Invalid transaction identifier value81

Semantically incorrect message95

Invalid mandatory information96

Message type nonexistent or not implemented97

Message type not compatible with the protocol

state

Information element non-existent or not

implemented

Conditional IE error100

Message not compatible with the protocol state101

Protocol error, unspecified111

Invalid Connection ID256

Invalid PRI NSAPI258

Invalid Field259

SNDCP Failure260

RAB Setup Failure261

No GPRS Context262

PDP Establish Max Timeout263

PDP Activate Max Timeout264

PDP Modify Max Timeout265

PDP Inactivate Max Timeout266

PDP Lower layer Error267

User Manual81Troubleshooting

AirCard 797 Mobile Hotspot

Table 2. Connection alerts (Continued)

PDP Duplicate268

UE RAT Change269

Reset the Mobile Hotspot

You can reset the mobile hotspot to the factory settings. This is useful if you forgot your attadmin login password for the mobile hotspot web page.

If you reset the mobile hotspot, all of your customizations are lost. If you want to keep them, save them before doing the reset and restore them afterward. See Back Up and Restore Mobile Hotspot Settings on page 56.

Note: When you reset the mobile hotspot, any currently connected devices lose access and must be reconnected after the mobile hotspot restarts.

Reset the Mobile Hotspot From the Mobile Hotspot

Start with the mobile hotspot turned on.

To reset the mobile hotspot directly from the mobile hotspot:

Note: If you release the power button too soon, the mobile hotspot turns off instead of resetting.

Reset the Mobile Hotspot From the Mobile Hotspot Web Page

To reset the mobile hotspot to its factory settings:

1. From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web browser.

Enter http://attwifmanager/. The mobile hotspot web page displays.

User Manual82Troubleshooting

AirCard 797 Mobile Hotspot

3. Enter the administrator login password. The default password is attadmin. The password is case-sensitive.

The home page displays.

Select Settings > General > Software and Reset.

Click the Reset button. A message displays telling you that devices currently connected will lose Internet

access.

Click the OK button. The mobile hotspot returns to its factory settings.

User Manual83Troubleshooting

Specifications

This appendix covers the following topics:

• Battery Specifications

• Display Specifications

• Environmental Specifications

• Mechanical Specifications

• Mobile Band Specifications

• Package Contents

• Port Specifications

• Security Specifications

• WiFi Specifications

AirCard 797 Mobile Hotspot

Battery Specifications

Battery specifications:

Removable Li-ion battery

•

Up to 11 hours of continuous usage

•

Note: 11+ hour battery life is achieved by the following heaviest case: stream YouTube for 1 hour, followed by 30 minutes of idle time, and then repeat for over 11 hours.

User Manual85Specifications

AirCard 797 Mobile Hotspot

Display Specifications

The mobile router includes an 1.77 in. LCD display.

User Manual86Specifications

AirCard 797 Mobile Hotspot

Environmental Specifications

Table 3. Recommended operating and storage temperatures

TemperatureEnvironment

0°C to 35°C (32 F to 95°F)Operating temperature

–10°C to +60°C (14°F to 140°F)Storage temperature

Mechanical Specifications

Table 4. Physical dimensions

DimensionParameter

Weight

78 g (2.75 oz) without battery, 136 g (4.80 oz) with battery

110 mm (4.33 in.)Length

68 mm (2.68 in.)Width

15.4 mm (0.61 in.)Thickness

Mobile Band Specifications

Table 5. Mobile Bands

BandTechnology

4G/LTE bands

support (DC-HSPA+)

1, 2, 3, 4, 5, 7, 12, 14, 29, 30, 66

850, 1900, 21003G fallback

User Manual87Specifications

AirCard 797 Mobile Hotspot

Package Contents

Your mobile router package includes the following:

AT&T Unite Express 2 (AirCard 797S Mobile Hotspot)

•

Pre-installed SIM card

•

Removable lithium ion battery

•

AC charger

•

USB cable

•

Quick Start Guide

•

Port Specifications

The mobile router provides one micro-USB 2.0 port.

Security Specifications

Supported security features:

Content filtering/Parental controls

•

Guest WiFi with optional timer

•

WiFi security encryption

•

WiFi Protected Setup (WPS)

•

VPN pass-through

•

NAT firewall

•

Password protected administration UI

•

WiFi Specifications

WiFi support:

WiFi 802.11ac, 2x2 MIMO

•

Dual-Band 2.4/5 GHz, standalone or simultaneous

•

User Manual88Specifications

AirCard 797 Mobile Hotspot

Multiple SSID/Guest WiFi Support with optional timer

•

WPS (WiFi Protected Setup)

•

User Manual89Specifications

Netgear AC797 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Get Started

Meet Your Mobile Hotspot

Control Your Device Using the Power Button

Sleep Mode

Status LED

Set Up Your Mobile Hotspot

Recharge the Battery

Replace a SIM Card

Home Screen

Connect to the Internet

Security Credentials

NETGEAR Mobile App for Smartphones and Tablets

Connect to the Mobile Hotspot With Tethering

Customize the Mobile Hotspot Settings

Use Your Mobile Hotspot

View Messages From the Mobile Hotspot Web Page

View Messages From the Mobile Hotspot Display

Delete a Message From the Mobile Hotspot Web Page

View Alerts From the Mobile Hotspot Web Page

Manage Your Broadband Network Connection

View Mobile Broadband Network Status From the Mobile Hotspot Web Page

Turn Domestic Data On and Off From the Mobile Hotspot Web Page

Turn International Roaming On and Off From the Mobile Hotspot Web Page

Connect to Wi-Fi

Connect Using the Wi-Fi Password

Add a WPS-Enabled Wi-Fi Device From the Mobile Hotspot Web Page

Manage Wi-Fi

Turn On 5 GHz Wi-Fi From the Mobile Hotspot Web Page

Turn On Dual-Band Wi-Fi From the Mobile Hotspot Web Page

Change Wi-Fi Settings From the Mobile Hotspot Web Page

Turn Guest Wi-Fi On and Off From the Mobile Hotspot Web Page

Manage Wi-Fi Security

Change Wi-Fi Network Names and Passwords From the Mobile Hotspot Web Page

Change Wi-Fi Encryption Settings

Manage Security

Change the Mobile Hotspot Web Page Login Settings

Content Filter Levels

Set Up Content Filtering

Block Access to Websites

Allow Access to Websites

View, Block, or Unblock Connected Devices

View Connected Devices From the Mobile Hotspot Web Page

Block a Device From the Mobile Hotspot Web Page

Unblock a Device From the Mobile Hotspot Web Page

View a List of Blocked Devices From the Mobile Hotspot Web Page

Set Up an Internet Access Schedule

Activate SIM Security

Enable Port Forwarding

Enable Port Filtering

Maintain Your Mobile Hotspot

Extend Battery Life

Adjust Wi-Fi Settings to Optimize Battery Life

Adjust Display Settings to Increase Battery Life

View Details About Your Mobile Hotspot

Back Up and Restore Mobile Hotspot Settings

Back Up Mobile Hotspot Settings Using the Web Page

Restore Mobile Hotspot Settings Using the Web Page

Restore Mobile Hotspot Settings Using the LCD Display

Configure Mobile Broadband

Enable IP Pass-Through Mode

Enable VPN Pass-Through

Configure APN Details

Add an APN for Another Network To add an APN for another network:

Select an APN to Use To select an APN to use:

Remove an APN Entry To remove an APN entry:

Enable DMZ

Set LAN Options

Update Mobile Hotspot Software and Firmware

Update in Response to an Alert

Update Software From the Mobile Hotspot Web Page

Frequently Asked Questions

Questions About Connecting and Disconnecting Devices and Accessing the Internet

What do I do if I can’t connect a device to the mobile hotspot?

What do I do if I can’t access the Internet?

How do I disconnect from the mobile broadband network?