Netgear AC327U User Manual
3G USB Modem
Model AC327U
User Manual
February 2014
202-11356-01
350 East Plumeria Drive
San Jose, CA 95134
USA
3G USB Modem Model AC327U
Support
Thank you for selecting NETGEAR products.
After installing your device, locate the serial number on the label of your product and use it to register your product at
https://my.netgear.com. You must register your product before you can use NETGEAR telephone support. NETGEAR
recommends registering your product through the NETGEAR website. For product updates and web support, visit
http://support.netgear.com.
Phone (US & Canada only): 1-888-NETGEAR.
Phone (Other Countries): Check the list of phone numbers at http://support.netgear.com/general/contact/default.aspx.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory.
Trademarks
NETGEAR, the NETGEAR logo, and Connect with Innovation are trademarks and/or registered trademarks of NETGEAR, Inc.
and/or its subsidiaries in the United States and/or other countries. Information is subject to change without notice.
© NETGEAR, Inc. All rights reserved.
2
Contents
Chapter 1 Getting Started
Chapter 2 Connecting to the Internet
LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Insert a SIM or USIM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Insert a MicroSD Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Set Up the 3G USB Modem Using a Windows Computer . . . . . . . . . . . . . . . . . 8
Set Up the 3G USB Modem Using a MAC Computer. . . . . . . . . . . . . . . . . . . . 11
Set Up Your ISP’s APN Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Automatically Set Up Your ISP’s APN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Manually Set Up Your ISP’s APN Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Disconnect from an ISP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connect to a Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Connect to a Network Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Automatically Search for and Register a Network Operator . . . . . . . . . . . . . 20
Manually Search for and Register a Network . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Chapter 3 Using Your 3G USB Modem’s Features
PIN Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Enable a PIN Code Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Modify a PIN Code Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Disable a PIN Code Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Launch Mobile Broadband genie if the PIN Code Verification is Enabled. . . 26
Unlock a PIN Code Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Manage Your USSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Add a USSD Service Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Send a USSD Service Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Edit a USSD Service Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Delete a USSD Service Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Manage Your Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Add a Contact to Your Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Edit a Contact to Your Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Search for a Contact in Your Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Import a Contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Export a Contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Copy Contacts to a Hard Drive or SIM or USIM Card . . . . . . . . . . . . . . . . . . . 34
Delete a Contact in Your Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Manage Groups in Your Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
3
3G USB Modem Model AC327U
Manage Text Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
View Your Text Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Create a Text Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Edit a Text Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Reply to or Forward a Text Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Delete a Text Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Manage Text Message Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Set a Location for Saved Text Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Request Delivery Reports for Delivered Text Messages. . . . . . . . . . . . . . . . . 43
Set the Message Center Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Manage Phone Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Make a Phone Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Answer a Phone Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
View Phone Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Delete Saved Phone Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Chapter 4 Managing and Maintenance
View Connection Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Return to the Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Launch Mobile Broadband genie After Startup . . . . . . . . . . . . . . . . . . . . . . . . 51
Minimize Mobile Broadband genie to the Desktop Tray . . . . . . . . . . . . . . . . . 51
Change Location for Saved Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
View Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
View Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
View Device Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
View SIM or USIM Card Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
View the Network Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
View Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Uninstall Mobile Broadband genie. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Uninstall Mobile Broadband genie on a Windows Computers . . . . . . . . . . . . 58
Uninstall Mobile Broadband genie on a MAC Computers . . . . . . . . . . . . . . . . 58
Chapter 5 Frequently Asked Questions
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Appendix A Technical Specifications
Platform and Chipset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Hardware Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Software Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Interface Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Physical Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Operation Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Approvals and Certifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
4
1. Getting Started
1
The 3G USB modem allows you to connect your computer to the Internet using a high-speed 3G
network.
This chapter includes the following sections:
• LEDs
• Installation
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3G USB Modem Model AC327U
LEDs
Indicator LED
Table 1. LED descriptions
Indicator LED Activity Description
LED lights solid red. The 3G USB modem is successfully connected to a USB port.
LED lights red and green simultaneously. The 3G USB modem is connected to a 2G network.
LED lights solid green. The 3G USB modem is connected to a 3G network.
LED lights solid red after the 3G USB
modem successfully connects to a USB
port.
The 3G USB modem detects an error.
Installation
Before you begin using your 3G USB modem, insert a SIM or USIM card into the 3G USB
modem and set up the 3G USB modem using the setup wizard. If you want to save data on
the 3G USB modem, you can also inset a microSD card into the 3G USB modem.
Insert a SIM or USIM Card
Before you begin using your 3G USB modem, you must insert a SIM or USIM card into the
3G USB modem.
Getting Started
6
3G USB Modem Model AC327U
To insert a SIM or USIM card into the 3G USB modem:
1. Remove the 3G USB modem’
s cap and slide the cover off.
2. Insert a SIM or USIM card into the corresponding card slot in the 3G USB modem.
3. Slide the cover back onto the 3G USB modem.
Insert a MicroSD Card
If you want to save data on your 3G USB modem, you can insert a microSD into the 3G USB
modem. The 3G USB modem supports a MicroSD card storage of up to 32 GB.
To insert a microSD card into the 3G USB modem:
1. Remove the 3G USB modem’
s cap and slide the cover off.
2. Insert a microSD card into the corresponding card slot in the 3G USB modem.
3. Slide the cover back onto the 3G USB modem.
The microSD card’s drive appears on your computer.
4. T
o remove the microSD card, push down on the microSD card to release the latch and
remove the microSD card.
Getting Started
7
3G USB Modem Model AC327U
Set Up the 3G USB Modem Using a Windows Computer
To set up the 3G USB modem using a Windows computer, install NETGEAR® AirCard®
®
Mobile Broadband genie
on your computer using the Setup Wizard that is already installed
in the 3G USB modem.
The 3G USB modem is also compatible with MAC computers. For more information, see Set
Up the 3G USB Modem Using a MAC Computer on page 11.
To install Mobile Broadband genie on a Windows computer:
1. Insert the 3G USB modem into the USB port on a computer
.
The setup wizard displays.
Note: If the Setup Wizard does not display, browse the files on the 3G USB
modem and double-click AutoRun.exe.
2. Click the Next button.
Getting Started
8
3G USB Modem Model AC327U
The License Agreement screen displays:
3. Select the I accept the terms of the License agreement radio button and click the Next
button.
The Select Destination Location screen displays:
4. To select a different location, click the Browse button and select a location.
5. Click the Next button.
Getting Started
9
3G USB Modem Model AC327U
The Add Shortcut screen displays:
6. Do one of the following:
o create a shortcut desktop icon, select the Create a shortcut desktop icon check
• T
box and click the Next button.
• If you do not want to create a shortcut desktop icon, clear the Create a shortcut
desktop icon check box and click the Next button.
The Setup Complete screen displays:
7. Click the Finish button.
The Mobile Broadband genie shortcut desktop icon displays on your desktop and an icon
also displays in the Windows desktop tray
Getting Started
.
10
3G USB Modem Model AC327U
Note: If you remove your 3G USB modem, Mobile Broadband genie is not
available, and the icon is not displayed. When you insert the 3G USB
modem again, the icon returns.
To launch Mobile Broadband genie on a Windows computer after installation:
1. Insert the 3G USB modem into the USB port on a computer
.
2. Double-click the Mobile Broadband genie shortcut desktop icon.
The home screen displays.
3. If you set a personal identification number (PIN) verification code, see Launch Mobile
Broadband genie if the PIN Code Verification is Enabled on page 26.
Set Up the 3G USB Modem Using a MAC Computer
To set up the Mobile Broadband genie using a MAC computer, install the Mobile Broadband
genie on your computer using the Setup Wizard that is already installed in the 3G USB
modem.
The 3G USB modem is also compatible with Windows computers. For more information, see
Set Up the 3G USB Modem Using a Windows Computer on page 8.
To install Mobile Broadband genie on a MAC computer:
1. Insert the 3G USB modem into the USB port on a computer
The setup wizard displays.
Note: If the setup wizard does not display, search for the 3G USB modem
under Devices and double-click NETGEAR AirCard Mobile
Broadband genie for AC327U.
.
Getting Started
11
2. Click the Continue button.
The following screen displays:
3G USB Modem Model AC327U
3. Select Install for all users of this computer and click the Continue button.
The following screen displays:
4. Click the Install button.
Getting Started
12
3G USB Modem Model AC327U
The following screen displays:
5. Enter your user account’s user name in the Name field and user account’s password in the
Password field and click the Install Software button.
The following screen displays:
6. Click the Continue Installation button.
Mobile Broadband genie installs.
Getting Started
13
3G USB Modem Model AC327U
The following screen displays:
7. Click the Restart button.
Your computer restarts and the Mobile Broadband genie is installed.
To launch Mobile Broadband genie on a MAC computer after installation:
1. Insert the 3G USB modem into the USB port on a computer
.
2. Double-click the Mobile Broadband genie shortcut desktop icon.
If you do not see shortcut desktop icon on your desktop, go to Applications and
double-click NETGEAR
AirCard Mobile Broadband genie for AC327U.
The home screen displays.
3. If you set a PIN verification code, see Launch Mobile Broadband genie if the PIN Code
Verification is Enabled on page 26.
Getting Started
14
2. Connecting to the Internet
To connect your computer to the Internet, you need to set up your ISP’s APN and network
settings.
This chapter includes the following sections:
• Set Up Your ISP’s APN Profile
• Connect to a Network
2
15
3G USB Modem Model AC327U
Set Up Your ISP’s APN Profile
Use the Mobile Broadband genie to set up your Internet service provider’s (ISP) APN profile
and connect your computer to the Internet. You can let the 3G USB modem automatically
determine your ISP’s APN profile or you can set it up manually.
You must set the correct access point name (APN) before connecting to the Internet. If you
don't know the
Automatically Set Up Your ISP’s APN
To automatically set up your ISP’s APN and connect to the Internet:
APN, contact your ISP.
1. Insert the USB modem into the USB port on a computer
2. Launch Mobile Broadband genie.
The home screen displays.
3. Click the Connect icon.
The following screen displays:
.
4. Select the Autoset APN check box.
Note: If the Autoset APN check box is selected, the dialer checks for
updates every time a user connects to the Internet.
5. Click the Connect button.
The 3G USB modem automatically determine what your ISP’s APN profile is and
connects your computer to the Internet.
Connecting to the Internet
16
3G USB Modem Model AC327U
Manually Set Up Your ISP’s APN Profile
To manually set up your ISP’s APN profile and connect to the Internet:
1. Insert the USB modem into the USB port on a computer
2. Launch Mobile Broadband genie.
The home screen displays.
3. Click the Connect icon.
The following screen displays:
.
4. Clear the Autoset APN check box and do one of the following:
• Select your ISP from the Profile Name drop-down list and click the Connect button.
Your computer connects to the Internet.
• If your ISP is not listed in the Profile Name drop-down list, create a
APN profile.
a. Click the Add APN button.
Connecting to the Internet
17
3G USB Modem Model AC327U
The following screen displays:
b. Click the New button.
c. Type your ISP’s name in the Profile Name field.
d. Select the Dynamic or Static radio button.
e. If you select the Static radio button, compete the APN field.
f. Complete the fields in the Authentication section.
g. Click the Save button.
h. To set this profile as your default profile, click the Set as Default button.
i. Click the Internet Connection button.
The connect screen displays.
j. Select the profile you created from the Profile name drop-down list.
k. Click the Connect button.
Your computer connects to the Internet.
Disconnect from an ISP
If you want to disconnect the 3G USB modem from the Internet or change your ISP profile
settings, you need to disconnect the 3G USB modem from the ISP that it is currently
connected to.
To disconnect from an ISP:
1. Insert the 3G USB modem into the USB port on a computer.
2. Launch Mobile Broadband genie.
The home screen displays.
3. Click the Connect icon.
Connecting to the Internet
18
The following screen displays:
4. Click the Disconnect button.
3G USB Modem Model AC327U
The 3G USB modem disconnects from the ISP and the computer disconnects from the
Internet.
Connect to a Network
You can connect to a 3G or 2G network and register a network operator.
Note: By default, the network type is set to 3G preferred. NETGEAR
recommends that you do not change the default network type.
Connect to a Network Type
To connect to a network type:
1. Insert the 3G USB modem into the USB port on a computer
2. Launch Mobile Broadband genie.
The home screen displays.
3. Click the Settings icon.
.
The settings screen displays.
4. Select Network from the navigation menu on the left.
The network screen displays.
5. Click the Network T
ype tab.
Connecting to the Internet
19
3G USB Modem Model AC327U
The following screen displays:
Note: If the network type screen is grayed-out, 3G USB modem does not
detect a SIM or USIM card or the 3G USB modem is already
connected to a network. To change the network settings, you need to
disconnect the 3G USB modem from the ISP connection. For more
information, see Disconnect from an ISP on page 18.
6. Select a network type from the Network T
ype drop-down list.
7. Click the Apply button.
Your changes are saved.
Automatically Search for and Register a Network Operator
To automatically search for a network operator and register it:
1. Insert the USB modem into the USB port on a computer
2. Launch Mobile Broadband genie.
The home screen displays.
3. Click the Settings icon.
The settings screen displays.
.
4. Select Network from the navigation menu on the left.
The network screen displays.
5. Click the Registration Mode tab.
Connecting to the Internet
20
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