NComputing X300 User Manual
NComputing would like to thank you for purchasing this product.
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© 2005-2007 NComputing, Inc. All rights reserved. Specifications subject to change without notice.
NComputing® is the property of NComputing and may be registered in USA and other countries.
Other trademarks and trade names are the property of their respective owners.
Refer to the following to prevent any physical injury or loss of assets caused by damage to the product.
A user must read this User's Guide carefully before use and follow the instructions.
• Please make sure that the place of installation is not too hot (above 35˚C), too cold (below 0˚C),
or too wet.
• Please keep the case safe from any severe impact.
• Please make sure that the product does not come into direct contact with benzene or thinner.
• Please make sure that the product is not exposed to direct sunlight or any hot machinery.
• Please keep the product away from any items which have strong magnetic properties.
• Please do not disassemble, repair or rebuild the product.
• Please do not leave a LAN (Local Area Network) cable in any passageway. An electric shock,
fire, damage to the product or physical injury may occur as a result of tripping over the cable.
• Please disconnect the LAN cable from the product when the cable is not in use for a long period
of time.
• Please install the product so it is safe from damage caused by dropping or falling.
FCC Information
This equipment has been tested and found to comply with the limit for a class B digital device,
pursuant 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed
and used in accordance with the instruction, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try and correct the interference by one or
the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected
• Consult the dealer or an experienced radio TV technician for help
Change or modification not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment
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Notice
This product has been made by using state of the art technology from NComputing and has undergone
thorough testing, An understanding of reliability has been reached for this product due to the extensive
testing.
This User's Guide is designed to help the user to achieve easy installation and use of the product. Our
company makes every effort to provide our customers with information related to the product, and with
answers for any questions that may be asked by our customers. The performance of the product can be
continuously enhanced via the software update utility.
(Please refer to the relevant section of the User's Guide for more detailed information).
The customer's registration and the registration of the product serial number, which can be done via the
Internet, enables customers to receive the software upgrade service and ongoing technical support via
the Internet for their convenience.
Please note that reproduction of the User's Guide in whole or in part, without permission from the
manufacturer, is not permitted.
Please read the notes, which are related to safety, before use.
The information in the User's Guide may vary depending on any improvements in the product and the
model type of the purchased product.
The manufacturer is not responsible for any damage to the product that is caused by using any products
which are not specified as standard products, or by not following instructions and procedures correctly.
This product is compatible with Windows and Linux.
Any other operating systems including new operating systems require special software, which can be
purchased separately, or an upgrade of the software is available at extra cost.
This product is an independent terminal device that provides for the emulation of Windows. It is not a
computer. Unlike an existing computer there is no need for the addition of auxiliary peripheral devices,
or for the connection of a different types of communication devices, or for the modification of
hardware. Some of the products may not support images with high color depth or 3D games that are
supported by high performance computers.
Please refer to the Windows operating system for more detailed information.
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Table of Contents
X300 User Guide .................................................................................................. 1
FCC Information ................................................................................................... 2
Notice .................................................................................................................... 3
Product Features.................................................................................................... 4
What is the access terminal kit.............................................................................. 5
What is the terminal services software?................................................................ 5
Features ................................................................................................................. 5
Minimum System Requirements........................................................................... 5
Operating Systems ................................................................................................ 6
Conceptual Diagram ............................................................................................. 6
Installation............................................................................................................. 6
Install the X300 PCI Card..................................................................................... 6
Connect Peripheral Devices .................................................................................. 8
Install the software drivers.................................................................................... 8
Install the terminal services software and register ................................................ 9
Product Registration............................................................................................ 14
Online Registration ............................................................................................. 16
Offline Registration............................................................................................. 17
Uninstallation ...................................................................................................... 19
Updating the Terminal Services Software .......................................................... 19
Using the management console........................................................................... 19
Local Settings...................................................................................................... 20
Sessions............................................................................................................... 20
Information & Settings........................................................................................ 23
USB-Device Assignment(s)................................................................................ 26
Troubleshooting an error message ...................................................................... 27
Troubleshooting the access terminal................................................................... 27
Error message: “Station x. stopped!” .................................................................. 27
Error message: “Station x. Stopped! Serial number required!” .......................... 27
Video playback doesn’t display properly............................................................ 27
I can’t connect to the host PC ............................................................................. 27
Troubleshooting the host PC............................................................................... 27
Checking the X300 PCI Card Driver has been installed correctly ..................... 27
Glossary .............................................................................................................. 27
FAQ..................................................................................................................... 28
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Product Features
What is the access terminal kit?
The X300 access terminal kit enables you to dramatically cut computing costs by sharing the untapped
power of PCs. The kit includes three access terminals, one PCI card, and terminal services software
that work together to efficiently harness excess computing capacity and enable multiple users to share a
single PC. Best of all, IT staff and end users do not need special training because this end-to-end
solution is easy to manage and is compatible with standard PC applications.
What is the terminal services software?
Note: This document uses the following terms interchangeably: "User software," "host PC software,"
and "terminal services software.”
The terminal services software for the X300, divides the host PC's resources into independent sessions
that give each user their own robust PC experience. One PC can support up to seven users.
Features
Cost effective
Save up to 70% on your computing costs versus buying a traditional desktop PC.
Minimal maintenance required
You only have to maintain and upgrade the host PC.
Simultaneous desktop operation
Each user can run their own applications.
Supports multiple resolutions
1024x768, 800x600, 16-bit color
Small, efficient and eco-friendly
With a small footprint and no moving parts, the X300 runs completely silent and saves energy by using
only 5 watts. It's design meets strict environmental guidelines and is RoHS compliant.
Minimum System Requirements
For one X300 PCI card, a host PC with at least the following:
• A 1.3 GHz processor
• 512 MB RAM
• Keyboard, mouse, and monitor required for each access terminal
• Speakers optional for each access terminal (amplified speakers recommended)
For two X300 PCI cards, a host PC with at least the following:
• A 2.4 GHz processor
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• 1 GB RAM
• Keyboard, mouse, and monitor required for each access terminal
• Speakers optional for each access terminal (amplified speakers recommended)
Operating Systems
• Windows
• Linux
Please visit our website to see the latest operating system support.
Conceptual Diagram
Installation
Install the X300 PCI Card
1. Disconnect all peripheral and power cables from the host PC.
2. Remove the system cover of the host PC.
3. Find an available PCI slot for the X300 PCI card.
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4. Insert the X300 PCI card and secure the end of the card to the chassis with a retaining screw.
Note: If required, you can use the included low profile bracket.
5. Replace the cover and reconnect all peripheral and power cables.
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Connect Peripheral Devices
Connect each access terminal to a port on the PCI card using the included Ethernet cables. You can
also use any standard Ethernet cable. Do not exceed the length limit of 15 feet. Also, do not use any
Ethernet equipment, such as a hub or a switch, between the access terminal and the PCI card.
Connect peripheral devices to each X300 access terminal.
Note: Please use amplified speakers.
Note: A LAN cable between the X300 PCI card and the access terminal as long as 33 feet (10 meters)
is allowed if the cable is high quality. Category 6 (Cat6) cables are recommended. Lower quality cables
can be a maximum of 16 feet (5 meters) long.
Install the software drivers
Turn on the host PC. After Windows starts, it will automatically bring up a dialog box called
“Hardware Update Wizard.” Insert the Software Installation CD into the host PC's CD drive. The
“Hardware Update Wizard” dialog box will ask whether it is OK to contact Windows Update to find
drivers for the X300 PCI card. Note: Do not install anything from Windows Update for the X300 PCI
card. The driver installation must be done using the X300 setup application. Select the “No, thanks”
radio button and click the “Next” button.
Windows will now automatically bring up a window called, “Found New Hardware Wizard.” Select
the “Install the software automatically (Recommended)” radio button and click the “Next” button.
Next, Windows will search for an X300 bus enumerator driver. Windows will display a message that
says the X300 bus enumerator driver has been found and it has not passed Windows Logo testing.
Click on the “Continue Anyway” button. In the next window, click on the “Finish” button.
Now Windows will bring up a similar set of dialog boxes as it did for the X300 bus enumerator. This
time it’s for the X300 graphics controller. In the “Hardware Update Wizard” dialog box, select “No,
not this time” and click on the “Next” button. In the “Found New Hardware Wizard” dialog box, select
“Install the software automatically (Recommended)” and click the “Next” button. Windows searches
for the X300 graphic controller driver and brings up a dialog box that says the driver has been found
and it has not passed Windows Logo testing. Click on the “Continue Anyway” button and then the
“Finish” button in the next screen.
The previous paragraph’s process is repeated two more times.
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Install the terminal services software and register
Go to "My Computer", open the CD drive's icon, and start the "Install.exe" application.
At the installation screen, click on the "Install Program" button.
Before the installation starts, the installation software attempts to connect to the Internet to compare the
software version on the CD with the latest software version on the NComputing server. If there is a
later version on the NComputing server, a prompt will appear to ask if you want to use the version on
the CD or if you want to download the latest version and use it.
Note: It is recommended to download the latest version and use it rather than use an older version on
the CD.
At the "Welcome" screen, click on the "Next" button.
At the antivirus and firewall warning screen, click on the "Next" button.
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