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TABLE'OF'CONTENTS'

IB$4(;%/;!C4;>&'-!****************************************************************************************************************************************!:!
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:*:!Q>&'/-'!I/54(B%;>4/!*************************************************************************************************************************!+c!
:*7!#H-;'B!#';;>/3-!Y!D4BB4/!**************************************************************************************************************!++!
:*6!#H-;'B!#';;>/3-!j!QY#'(>'-F.Y-'(>'-!************************************************************************************************!+:!
:*8!#H-;'B!#';;>/3-!j!2'(54(B%/&'!2(45>1'-!******************************************************************************************!+7!

:*g!#H-;'B!#';;>/3-!j!2'(54(B%/&'!2(45>1'-!UM]UCDTM!***********************************************************************!+6!
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The'Scenario:!!

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Step'1'–'Open'the'vSpace'Management'Con so le:!!

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Step'2'–'Determine'which'session'is'being'used'by'the'device'in'question:!!
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Step'3'–'Use'the'Session'Controls'to'perform'the'desired'helpdesk'tasks:!

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Step'1'–'Locate'the'active'session'and'its'associated'device.''

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Step'2'–'Send'a'message'to'the'active'session'warning'of'the'impending'update.'
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Step'3'–'Perform'a'remote'firmware'update'on'all'selected'devices.'

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Step'1'–'Connect'and'Configure'the'First'Device'

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Step'2'–'Store'the'First'Device’s'Configuration'Profile'

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Step'3'–'Connect'and'Configure'the'Remaining'Devices'

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