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NComputing vSpace Management Center User Manual

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Important)Notices!
Please!note!that!reproduction!of!this!User!Manual!in!whole!or!in!part,!without!express!written! permission!from!NComputing,!is!not!permitted.!
NComputing!reserves!the!right!to!make!improvements!and/or!changes!to!this!User!Manual!and!to!the! products,!programs!and/or!specifications!described!herein!at!any!time!without!notice.!!Information!
contained!in!this!document!may!have!been!obtained!from!internal!testing!or!from!a!third!party.! NComputing!shall!not!be!liable!for!any!direct,!indirect,!special,!incidental!or!consequential!damages!in! connection!with!the!use!of!this!material.!The!latest!version!of!this!User!Manual!can!be!downloaded !from !
the!“Documentation”!page!in!the !Sup po rt!sec tion!o f!the!N Co m p uting !we bs ite!at:!!
www.ncomputing.com!!
The!NComputing!software!products!described!in!this!user!manual!are!protected!by!numerous!granted!
and!pending!U.S.!and!international!patents.!!
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Important!Notices!........................................................................................................................................!2!
1.0!vSpace!Management!Center!Overview!.................................................................................................!5!
1.1!Management!Zones!...........................................................................................................................!6!
2.0!Installation!and!Registration!..................................................................................................................!7!
2.1!Software!Installation!..........................................................................................................................!7!
2.2!Registration!........................................................................................................................................!8!
2.3!Starting!vSpace!Management!Center!................................................................................................!8!
3.0!vSpace!Management!Center!Dashboard!...............................................................................................!9!
3.1!The!Navigation!Bar!............................................................................................................................!9!
3.2!The!Dashboard!Summary!................................................................................................................!10!
3.3!Log!Activity!......................................................................................................................................!10!
4.0!Device!Management!............................................................................................................................!11!
4.1!Manage!Devices!...............................................................................................................................!11!
4.2!Advanced!Search!.............................................................................................................................!12!
4.3!Remove,!Reset,!Store!Profile,!Apply!Profile!.....................................................................................!12!
4.4!View/Edit!Configuration!..................................................................................................................!13!
4.5!Manage!Profiles!...............................................................................................................................!13!
4.6!Update!Firmware!.............................................................................................................................!15!
4.7!Manage!Device!Security!Settings!.....................................................................................................!16!
5.0!L/M]series!Configuration!.....................................................................................................................!18!
5.1!Server!Connections!Tab!...................................................................................................................!18!
5.2!General!Tab!.....................................................................................................................................!19!
5.3!Display!Tab!.......................................................................................................................................!20!
5.4!Network!Tab!....................................................................................................................................!21!
5.5!Security!Tab!.....................................................................................................................................!22!
5.6!Kiosk!Setup!Mode!............................................................................................................................!23!
5.7!Auto]Login!Options!Tab!................................................................................................................... !24!
5.8!Firmware!Update!Tab!......................................................................................................................!25!
5.9!Summary!Tab!...................................................................................................................................!26!
6.0!N]series!Configuration!.........................................................................................................................!27!
6.1!XenDesktop!Tab!...............................................................................................................................!27!
6.2!General!Tab!.....................................................................................................................................!28!
6.3!Display!Tab!.......................................................................................................................................!29!
6.4!Network!Tab!....................................................................................................................................!30!
6.5!Date!/!Time!Tab!...............................................................................................................................!31!
6.6!Security!Tab!.....................................................................................................................................!32!
6.7!Kiosk!Setup!Mode!Tab!.....................................................................................................................!35!
6.8!Auto!Login!Tab!.................................................................................................................................!35!
6.9!Firmware!Update!Tab!......................................................................................................................!36!
6.10!Redirection!Policy!..........................................................................................................................!37!
6.11!Keyboard!Tab!.................................................................................................................................!37!
6.12!Audio!Tab!.......................................................................................................................................!38!
6.13!Printers!Tab!....................................................................................................................................!38!
6.14!Scanners!Tab!..................................................................................................................................!39!
6.15!Serial!Devices!Tab!..........................................................................................................................!40!
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6.16!USB!Serial!Tab!................................................................................................................................!41!
6.17!Summary!Tab!.................................................................................................................................!42!
7.0!Group!Management!............................................................................................................................!43!
7.1!Browse!Existing!Groups!...................................................................................................................!43!
7.2!Add!/!Edit!Group!..............................................................................................................................!44!
8.0!Settings!................................................................................................................................................!46!
8.1!vSpace!Servers!.................................................................................................................................!46!
8.2!Desktop!Sessions!.............................................................................................................................!46!
*Requires!that!vSpace!Client!v1.6.2.2!or!newer!be!installed!on!the!system!that!is!accessing!vSpace!
Management!Center!and!initiating!the!remote!view/control!session.!.................................................!47!
8.3!Manage!Firmware!............................................................................................................................!47!
8.4!User!Administration!.........................................................................................................................!48!
8.5!Configure!Authentication!................................................................................................................!49!
8.6!Management!Server!Administration!...............................................................................................!50!
8.7!Registration!and!Licensing!...............................................................................................................!52!
8.7b!N]series!and!vSpace!Management!Center!Bundled!Entitlement!..................................................!53!
8.8!Manage!Wallpapers!.........................................................................................................................!53!
9.0!Common!Usage!Scenarios!...................................................................................................................!54!
9.1!Adding!an!N]series!device!to!vSpace!Management!Center!.............................................................!54!
9.2!Configuring!vSpace!Management!Center!with!Active!Directory!.....................................................!54!
9.3!Configuring!devices!using!device!profiles!........................................................................................!55!
9.4!Adding!a!new!vSpace!Management!Center!server!to!your!vSpace!Management!Center!Zone!......!57!
9.5a!Automating!Sequential!Firmware!Updates!....................................................................................!59!
Requirements!for!Automatic,!Sequential!Updates!................................................................................ !59!
9.5b!Directing!N]series!Devices!To!The!Firmware!Archive!Using!the!N]series!GUI!...............................!60!
9.5c!Directing!N]series!Devices!To!The!Firmware!Archive!Using!Device!Profiles!..................................!60!
9.5d!Example!of!FTP!Folder!Setup!Using!FileZilla!..................................................................................!62!
10.0!Troubleshooting!.................................................................................................................................!63!
11.0!Support!and!Additional!Resources!....................................................................................................!65!
11.1!Disclaimers!and!Legal!Information!................................................................................................!65!
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1.0$vSpace'Management'Center!Overview!
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For!organizations!deploying!the!NComputing!N]series!thin!clients!for!Citrix!HDX,!or!L300!and!M300! access!devices!for!vSpace!7.0,!vSpace!Management!Center!provides!a!highly!scalable,!flexible!and!easy! to!use!single!point!of!device!managem en t.!!With !its!web ] based!console,!IT!ad m in is tr at o rs !ca n !manage!
their!NComputing!devices!from!anywhere,!anytime.!!vSpace!Management!Center!helps!organize!a! deployment!whether!it!is!a!single!site!or!multiple!sites!–!and!makes!it!easy!to!perform!management! tasks!remotely!including!firmware!upd ates ,!configu ratio n!ch an ges ,!device !resets!a nd !m ore .!!By!allowing!
administrators!to!access!and!manage!their!servers!and!devices!from!a!single!location,!regardless!of!the! size!or!number!of!deployment!sites,!vSpace!Management!Center!dramatically!reduces!the! administrative!overhead!needed!to!maintain!and!control!their!environment.!
Key$Features$and$Attributes$
• -'),.%<7H'8I!!!access!an!entire!deployment!from!a!single!console!!
• #&%<%J<'I!!manage!up!to!a!thousand!devices!across!multiple!networks!and!locations!
• #7+$<'I!!easy!to!install!and!use!with!a!flexible!web]based!user!interface!
• K.327<'5J%6'8!&3)27*;.%,73)I!!assign!devices!to!common!profiles!for!scalable!managem e nt!o f!
device!settings!
• LIL!3.!LI+%)M!+%)%*'+'),I!!use!profiles!for!1:many!management!or!push!settings!to!an!
individual!device!
• D%6M!27.+N%.'!;$8%,'6I!!the!firmware!update!wizard!simplifies!device!updates !and !sch edu ling!!
• #7+$<'!6,%,;6I!!the!dashboard!with!logging!and!group!views!en ab les!rapid !asse ssm en t!of!yo ur!
environment’s!status!
• -3)63<78%,'8!7)6,%<<I!!install!the!complete!vSp ac e!Management!Cent er!v ia !o ne!installer!in!under!
10!minutes!
• -3+$.'O')67"'!<3**7)*I!!system!events!are!continually!logged!to!aid!in!troubleshooting!and!to!
confirm!actions!
• P'<'*%,'8!A8+7)76,.%,73)I!!supports!two!levels!of!management!for!“view]only”!and!“edit]
capable”!access!and!can!be!easily!configured!via!Active!Directory/LDAP!
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This!user!manual!provides!a!comprehensive!guide!to!the!features!offered!by!vSpace!Management!
Center!as!well!as!a!detailed!explanation!of!their!functions.!From!remotely!updating!device!firmware!to! backing!up!critical!information!and!settings,!this!document!will!walk!you!through!ea ch!ste p!o f!using! vSpace!Management!Center’s!powerful!a d ministrative!toolset.!!
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vSpace!Management!Center!organizes!vSpace!servers!and!NComputing!access!devices!into!Management! Zones.!Each!zone!can!be!comprised!of!several!servers!and!devices!and!exist!within!a!single!subnet!or! span!multiple!network!segments.!It!is!even!possible!to!have!a!single!Management!Zone!that!spans!
multiple!physical!locations,!provided!the!network!joining!those!locations!allows!for!communication! between!the!affected!segments.!!
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When!there!are!multiple!servers!within!a!single!Management!Zone,!one!server!acts!as!the!master!while! the!other!servers!are!slaved!to!it.!You!can!designa te!a!serve r!as!the!master!when !it!is!created,!provided!
there!isn’t!already!a!master!server!within!that!M an age m en t!Zo ne .!Durin g!the !installation !pro ces s!you ! can!manually!specify!which!Management!Zone!you!wish!a!new!vSpace!Management!Center!server!to! join!if!a!Zone!already!exists.!Likewise,!you!can!instruct!access!devices!to!automatically!join!a!Zone!if!one!
exists!within!their!subnet,!or!specify!a!Zone!if!you!wish.!!!
More!information!on!Management!Zone!configuration!is!available!in!6'&,73)!>0G!of!this!manual.!
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2.0$Installation$and$Registration!
This!section!of!the!guide!will!walk!you!through!the!installation!and!registration!process!for!vSpace! Management!Center.!!Keep!in!mind!that!this!document!assumes!the!user!has!already!acquired!both!the! vSpace!Management!Center!installation!so ftw a re !a n d!a !n u mber!of!licenses!approp ria te !fo r!th e ir!
environment.!For!the!latest!NComputing!software!version!please!visit!the!NComputing!software! download!site!at!http://www.ncomputing.com/downloads!
=0L!#32,N%.'!R)6,%<<%,73)!
The!begin!installation,!run!the!vSpace!Management!Center!installation!(vSpace!M anagem ent!Center! Installer.msi)!and!pro c e ed !a s !d ire ct ed !t h ro ugh!the!installation!process.!!
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You!will!be!given!the!option!to!perform!a!“Default”!or!“Advanced”! installation.!The!Defau lt!method!automatica lly!in s ta lls!a ll!co mponents!
necessary!to!run!vSpace!Management!Center.!This!includes!Java!and! Apache!Server.!!
! The!Advanced!method!gives!you!more!control!over!which!
components!are!installed.!You!will!also!have!the!option!to! automatically!join!your!new!server!to!an!existing!vSpace!Management! Center!management!zone!if!this!is!not!the!first!management!server!
you!have!installed!in!your!environment.!For!more!information!on! Management!Zone!integration!and!Master!/!Slave!server!modes,! review!the!following!KB!article:!
http://www.ncomputing.com/kb/HOW]TO]Configure]vSpace] Management]Center]Master]Slave]Mode_406.html!
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Once!you!have!selected!your!installation!method,!proceed!as!directed! through!the!installation!process!until!you!are!no tified!th at!the !process!
is!complete.!At!this!po in t!a !sy st em!restart!will!be!required .!
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43,'I!Attempting!to!complete!the!installation!process!or!run!vSpace!Management!Center!without!the!
presence!of!Java!and!Apache!Server!will!result!in!an!error!message.!See!the!troubleshooting!section!for!
more!information.!!
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Each!new!install!of!vSpace!Management!Center!includes!a!trial!license!for!30!days!with !u p !to !1 0 0 ! managed!devices.!For!information!on!adding!licens e!k ey s!to !yo u r!vS p a ce !M a n ag e m e n t!C en te r!se rve r,!
review!the!Registration!and!Licensing!section!of!this!user!manual.!
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Once!you!have!successfully!completed!the!installation!process,!you!can!access!the!vSpace!Management! Center!user!interface!by!opening!the!vSpace!Management!Center!folder!in!the!Windows!Start!menu!(on!
the!server!you!installed!on).!Click!“Open!vSpace! Management!Center”!to!launch!the!user!interface! within!your!default!web!browser.!!You!can!also!
access!the!interface!from!other!computers!on!your! network!by!opening!a!browser!and!entering!the!IP! address!of!your!server!followed!by:!!“:8080/vmc”!!For!
example,!if!your!vSpace!Management!Center!server’s! IP!address!is:!!192.16 8. 1 .1 0,!t h en!enter:!! “192.168.1.10:8080/vmc”!!in!your!browser.!
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Opening!the!vSpace!Management!Center!user!
interface!requires!a!Use r!ID !a n d !P a ss w o rd .!When!you! start!vSpace!Management!Center!for!the!first!time,! enter!the!default!User!ID!(“vmcadmin”)!and!
Password!(“vmcadmin”)!and!click!“Submit.”!
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43,'I!It!is!recommended !t h at !yo u!clear!your!browser’s!cache!prior!to!using!vSpace!Management!
Center!for!the!first!time!and!between!updates.! !
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3.0$vSpace'Management'Center!Dashboard!
The!dashboard!is!the!first!screen!you!will!see!when!connecting!to!your!vSpace!Management!Center! server.!From!here,!you!are!presented!with!a!brief!summary!of!device!and!server!status.!By!using!the! navigation!bar!along!the!top!of!the!screen,!you!can!access!each!of!the!management!modules.!This!
section!will!outline!each!of!the!fun c tio n s!a v aila b le !to !yo u !fro m!this!screen.!
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The!Navigation!Bar!is!your!primary!means!of!navigating!between!vSpace!Management!Center’s!various! modules.!As!seen!below,!it!offers!access!to!Device!Management,!Group!Management,!vSpace! Management!Center!Settings,!as!well!as!the!Help!feature.!
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Note!the!breadcrumb!navigation!feature!to!the!bottom!left!of!the!Navigation!Bar.!As!you!navigate! deeper!within!vSpace!Management!Center,!this!will!track!each!step !y o u !have!taken!and!give!you!the!
ability!to!step!backwards!through!vSpace!Management!Center!until!you!have!returned!to!the! Dashboard.!
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The!Dashboard!Summary!provides!at]a]glance!information!on!the!connection!status!of!your!access! devices,!hosts,!and!CPU!utilization.!
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The!Log!Activity!section!of!the!dashboard!presents!a!detailed!breakdown!of!recent!server!and!device!
activity.!You!can!search!for!specific!log!information!through!the!use!of!the!Advanced!Search!button! located!at!the!top!right!of!the!activity!list.!!
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The!Advanced!Search!Options!menu!allows!you!to!search!for!activities! by!time!and!date,!activity!type,!keyword!search,!and!by!a!singular!or!
range!search.!Once!you!have!entere d!th e!criteria!you!wish!to!search! by,!press!the!“Search”!button!to!begin!your!search.!
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! You!can!export!search!results!to!HTML,!XLS,!or!CSV!file!formats!using!
the!“Export”!button!located!to!the!top!left!o f!the!Lo g!Ac tivity!section .!
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4.0$Device$Management!
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The!Device!Management!module!of!vSpace!Management!Center!allows!administrators!to!remotely! configure!their!devices,!create!and!manage!device!profiles,!and!push!firmware!updates.!This!section!of! the!manual!will!outline!each!of!these!func tions !in!deta il.!
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The!Manage!Devices!screen!presents!the!user!with!a!list!of!the!devices!that!they!currently!have!linked!
with!vSpace!Management!Center.!From!this!screen!you!can!p er fo rm !b a sic !ad m in is tra tive !ta sks !su ch !as ! applying!or!storing!profiles,!resetting!devices,!and!verifying!device!information!such!as:!!Device!Name,!IP! address,!Serial!Numbers,!Firmware!versions,!and!Device!Model.!
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By!clicking!“Advanced!Search”!at!the!top!left!of!the! Manage!Devices!screen,!you!gain!access!to!the! Advanced!Search!Options!menu.!From!here,!you!can!
search!for!devices!by!specifying!a!number!of!details! including!Subnet!and !D e v ice !G ro u p ,!o r!sp e cif ic!d e vic e ! information!such!as!Device!Model,!Name ,!Se ria l!
Number,!MAC!address,!or!even!the!name!of!the!user! currently!logged!in!to!the!device.!!
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G0/!T'+3"'V!T'6',V!#,3.'!K.327<'V!A$$<M!K.327<'!
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Along!the!top!right!section!of!the!Manage!Devices!screen!are!four!buttons!that!will!allow!you!to!perform! common!management!functions.!Select!on e!o r!more!devices!by!clicking!the !ch eckbo x!to!the!left!of!the! devices!in!question!and!then!click!on!the!desired!function.!
T'+3"'!
Remove!the!selected!device(s)!from!vSpace!Management!Center.!See!section!#'&,73)!90L!A887)*!%!
P'"7&'!,3!"#$%&'!(%)%*'+'),!-'),'.!if!you!wish!to!link!the!device(s)!with!vSpace!Management!Center!
again!in!the!future.!!Note!that!you!will!only!be!able!to!remove!devices!that!show!up!as!being!“offline.”!!If! no!devices!are!currently!offline,!the!“Remove”!button!will!be!grey!and!inactive.! !
T'6',!
Reset!the!selected!device(s).!NOTE:!Be!sure!to!verify!whether!the!device!is!currently!in!use!as!this!will! immediately!interrup t!t h e!u s er ’s!s es sio n !and!restart!the!device!(similar!to!powering!off!the!device!and! powering!it!back!on).!
! #,3.'!K.327<'!
Store!the!configuration!options!currently!in!use!by!this!device!as!a!profile!that!can!later!be!applied!to! any!device!of!the!same!model.!
! A$$<M!K.327<'!
Select!from!a!list!of!currently!stored!device!profiles!and!apply!that!profile!to!the!selected!device(s).! NOTE:!Be!sure!to!verify!whether!the!device!is!currently!in!use!as!this!will!immediately!interrupt!the! user’s!session.!
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To!the!far!right!of!each!device!entry!you!will!find!a!link!called!“View/Edit!Configuration”.!!Clicking!this! button!will!bring!up!an!interface!that!allows!you!to!view!and!make!changes!to!the!device!you!selected.! These!options!will!vary!by!device!model.!The!interface!for!making!these!changes!is!similar!to!the!
interface!for!creating!an d !ed it ing !p ro file s!p e r!t he !following!section.!!The!o nly !d iffe re n ce !is!t h at !w h e n !yo u ! are!in!the!View/Edit!Configuration!screens,!the!data!in!the!fields!for!the!specific!device!will!be!pre] populated.!Specific!configuration!options!are!covered!in!detail!in!#'&,73)!?01!and!>01!of!this!manual.!
G0?!(%)%*'!K.327<'6!
The!Manage!Profiles!screen!allows!you!to!create,!view!or!edit!device!profiles.!!A!profile!is!a!common!set! of!configurations!for!a!particular!device!type!in!your!environment.!When!you!create!a!profile,!you!can! associate!one!or!more!devices!to!that!profile!–!and!from!that!point!on,!the!devices!will!continue!to!be! associated!with!the!profile.!!This!means!that!if!you!later!edit!the!profile!settings,!all!devices!associated! with!that!profile!will!be!updated!with!the!new!settings!as!well.!!This!makes!it!very!easy!to!manage! common!settings!in!a!large!number!of!devices!simultaneously.!
To!begin,!click!either!the!“Create!New”!button!and!select!a!device!type,!or!click!the!View/Edit!Profile! button!next!to!an!existing!profile!in!the!profile!list.!!
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Next,!you!will!be!taken!to!the!profile!wizard!where!you!can!name!your!profile!and!create!a!description! for!future!reference.!!Step!through !each !of!th e!subseq uen t!screens!to!con figuration!your!profile.!!Note! that!a!profile!does!not!need!to!include!all!the!settings!o f!the!d evice .!!For!ex am p le,!you !ma y!w ish!to !have ! some!settings!configured!uniquely!for!each!device!and!not!set!by!the!common!profile.!!To!facilitate!this,! each!component!of!the!profile!can!be!enabled!or!disabled!by!checking!the!box!at!the!top!of!each!section! labeled!“Edit!Settings .”!!If!a !se ction!is!unchecked !for!a!specific!profile,!the!local!data!in!the!device!will!be! preserved!and!not!affected!by!the!profile.!!!
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Proceed!through!the!wizard!to!configure!(or!skip)!each!setting!screen.!!The!last!screen!shows!a!su m mary! of!the!settings!and!has!the!“Apply”!button.!!When!you!click!the!“Apply”!button!the!settings!in!the!profile! will!be!pushed!to!all!of!the!devices!that!you!associated!it!with.!!Note!that!you!can!also!store!and!apply! profiles!from!the!Manage!Devices!screen,!by!using!an!existing!device’s!settings!as!a!template!(see! section!9.3!Configuring!device s!u sin g!d e vic e!p ro file s).!!
(Below,!the!configuration!tabs!for!an !N] se ries!device!can!be!seen)!
!
!
R(KET@A4@I!!Note!that!if,!at!any!time,!you!overwrite!a!profile’s!setting!in!a!particular!device!by!either! changing!the!setting!manually!via!the!local!user!interface!on!the!device!or!by!using!the!edit! configuration!function!(see!4.1!Manage!Devices)!then!that!manually]configured!setting!will!no!longer! pull!from!the!profile!and!the!device!will!always!use!this!manually!overridden!setting.!!If!you!wish!to! revert!the!device!to!use!the!profile!for!that!setting,!y o u !must!first!remove!th e !d e v ic e !f ro m!the!profile! (edit!profile,!deselect!the!device,!and!apply!the!p rofile)!an d!th en !re]attach!it!(edit!profile,!select!the! device,!and!apply!the!profile).!
!
!
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331208_v2!
G0>!:$8%,'!F7.+N%.'!
The!Update!Firmware!screen!allows!you!to!select!from!a!list!of!currently!available!firmware!versions!and! then!push!a!selected!version!of!firmware !to!on e!o r!mo re!d evice s.!
!
To!begin!a!firmware!update,!select!the!firmware!version!from!the!list!provided!for!the!device!model!in! question,!and!then!press!“Next”.!!To!upload!new!firmware!versions!for!your!devices!refer!to!>0/!(%)%*'!
F7.+N%.'.!
!
Next,!select!the!devices!you!wish!to!push!this!firmware!to!and!press!“Next”.!
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331208_v2!
!
At!this!stage,!you’ll!be!given!the!option!to!push!the!firmware!immediately,!or!schedule!the!update!for!a!
future!date!and!time.!This!is!especially!use ful!if!you !w ish!to !perfo rm !th e!up da te!late r!in!the !day !wh en ! usage!is!at!a!minimum!(firmware!updates!will!cause!a!device!reboot!and!will!discon nect!users!from!their! session).!Press!“Next”!when!you !h a ve !se lec te d!a !tim e !fo r!th e !up d a te.!
!
Lastly,!you!will!be!presented!with!a!summary!of!the!choices!you!have!made!including!firmware!version,! device!to!be!updated,!the!timing!of!the!update,!and!other!details.!Once!you!are!satisfied!with!the!
update!plan,!press!“Update!firmware”!to!initiate!the!update.!
G09!(%)%*'!P'"7&'!#'&;.7,M!#',,7)*6!
The!#'&;.7,M!@%J!allows!administrators!to!enable!and!configure!device!passwords!as!well!as!manage!CA! Certificates,!which!are!used!for!establishing!and!validating!SSL!connections.!This!tab!can!be!found!by! selecting!W7'NXD87,!-3)27*;.%,73)!next!to!any!device!in!the!(%)%*'!P'"7&'6!list!or!by!editing!a!profile.!
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331208_v2!
!
-O%)*'!K%66N3.8!
To!protect!a!device’s!settings!from!unwanted!changes,!click!the!checkbox!next!to!“enable!password”! and!then!enter!the!password!you!wish!to!associate!with!the!device!in!question.!
(%)%*'+'),!Q3)'!
Within!the!Management!Zone!section,!you!can!elect!to!enable!Secure!Mode,!which!will!“lock”!the! device(s)!in!question!to!their!current!Management!Zone.!This!prevents!them!from!being!altered!or! managed!by!any!other!Zones.!To!move!a!device!configured!in!this!way!to!another!Zone,!you!must!first! disable!Secure!Mode!from!vSpace!Management!Center!or!at!the!device!itself.!!
For!N]series!devices,!this!can!be!done!from!the!Security!Tab.!L]series!and!M]series!devices!must!be! “reset”!using!either!the!CTRL]SHIFT]END!method!at!the!device!password!screen!or!the!physical!reset! button!on!the!back!of!the!device.!
A88!-'.,727&%,'6!Y456'.7'6!3)<MZ!
Click!the!“Choose!file”!button!and!browse!to!the!location!of!your!.CER!and/or!.CRT!files!to!add! certificates!to!the!selected!device(s).!
A"%7<%J<'!-'.,727&%,'6!Y456'.7'6!3)<MZ!
This!portion!of!the!security!screen!provides!a!list!of!all!certificates!currently!associated!with!the! device(s).!Click!the!“Details”!button!to!the!right!of!any!certificate!for!more!information!on!that!specific! certificate.!
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331208_v2!
5.0#L/M5series%Configuration!
The!L300!and!M300!product!lines!share!a!nearly!identical!user!interface,!with!the!exception!of!the!M300! supporting!three!sessions!per!kit!while!the!L300!is!a!single]user!product.!The!following!sections!detail! each!of!the!configuration!tabs!found!within!the!View!/!Edit!Configuration!menu!of!L300!and!M300!
access!devices.!
?0L!#'."'.!-3))'&,73)6!@%J!
The!Server!Connections!tab!allows!administrators!to!determine!how!a!device!connects!to!a!vSpace! Server.!Settings!include!server!discovery!modes!and!the!ability!to!enable!connection!by!server!groups.!
!
• A;,3&3))'&,!,3!"#$%&'!6'."'.!*.3;$!
Select!to!connect!to!an!existing!vSpace!Server!group.! !
• (%);%<!&3))'&,73)!3$,73)6!
Select!to!manually!select!a!server.! !
• A;,35876&3"'.'8!&3))'&,73)6!
When!checked,!the!device!will!populate!the!server!list!with!any!servers!found!within!its!subnet.! !
• (%);%<!RK!%88.'66!3.!O36,)%+'!
When!checked,!the!device!will!allow!the!user!to!discover!servers!based!on!their!IP!address!or! hostname.! !
• [.3;$!<76,!
When!checked,!the!server!list!will!include!any!available!server!groups.!
!
!
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?0=![')'.%<!@%J!
The!General!Tab!allows!the!administrator!to!edit!gene ral!de vice !setting s!such !as!M a na gement!Zone!and! device!name.!
!
• P'"7&'!4%+'!
Use!this!field!to!alter!the!L300!or!M300!device!name.!This!can!be!used!to!help!sort!devices! based!on!use,!location,!or!user,!for!example.! !
• D)%J<'!%;,3+%,7&!876&3"'.M!32!,O'!"#$%&'!(%)%*'+'),!-'),'.!6'."'.!
Enabling!this!feature!allows!a!device!to!automatically!discover!a!vSpace!Management!Center!
server!within!its!subnet!or!within!the!Management!Zone!governing!it’s!vSpace!Server.!! !
• #$'&72M!"#$%&'!(%)%*'+'),!-'),'.!6'."'.Y6Z!
Selecting!this!option!allows!administrators!to!specify!which!vSpace!Management!Center!server!
the!device!should!associate!with!(and!by !exte nsion ,!wh ich !M an age m en t!Zo ne ).!A!prim ary!a nd ! secondary!server!may!be!specified!for!failover!purposes.!
!
!
!
!
!
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331208_v2!
?0/!P76$<%M!@%J!
The!Display!Tab!contains!configuration!options!related!to!screen!resolution!and!behavior.!!
!
• T'63<;,73)!
This!dropdown!menu!contains!all!monitor!resolutions!compatible!with!the!device!in!question.!!
!
• -3<3.!P'$,O!
This!dropdown!can!be!used!to!select!display!color!depth.! !
• D)%J<'!6&.'')!6%"'.!
Check!to!enable!the!device!screen!saver,!which!will!turn!off!the!display!signal!and!allow!the!
connected!monitor!to!enter!its!power!save!mode!once!idle!for!a!specified!period!of!time.! !
• #<''$!,7+'!
This!slider!allows!the!administrator!to!select!the!amount!of!idle!time!a!device!will!wait!before!
entering!screen!saver!mode.!
!
!
!
!
!
!
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?0G!4',N3.\!@%J!
The!network!tab!contains!a!full!set!of!common!network!settings!to!be!used!by!the!selected!device.!
!
• EJ,%7)!RK!%88.'66!%;,3+%,7&%<<M!
Selecting!this!option!places!the!device!into!DHCP!mode,!causing!it!to!automatically!obtain!its! network!settings!from!the!local!DHCP!server.!
!
• :6'!,O'!23<<3N7)*!RK!%88.'66!
Selecting!this!option!allows!the!administrator!to!specify!their!device’s!network!settings.! !
• RK!%88.'66V!#;J)',!+%6\V!P'2%;<,!*%,'N%MV!K.7+%.M!P4#V!#'&3)8%.M!P4#!
Standard!network!settings,!including!a!secondary!DNS!field!for!failover!purposes.!
!
!
!
!
!
!
!
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331208_v2!
?0?!#'&;.7,M!@%J!
The!Security!Tab!contains!features!designed!to!help!administrators!secure!their!access!devices.!
!
• D)%J<'!K%66N3.8!
Enabling!the!password!feature!on!an!access!device!allows!administrators!to!restrict!a!user’s!
ability!to!change!settings!on!the!device!once!they’re!configured.!The!fields!within!this!setting! allow!an!administrator!to!enable!this!feature!and!set!or!change!a!password.! !
• (%)%*'+'),!H3)'!Y6'&;.'!+38'Z!
Enabling!secure!mode!for!a!device!prevents!it!from!automatically!joining!a!new!Management! Zone!in!the!event!that!it!loses!connection!with!its!current!Zone.!Disabling!this!feature!allows!the! device!to!automatically!connect!to!another!Zone!(if!one!is!available).!!
! ! !
! ! !
! ! !
! ! !
! !
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331208_v2!
?0>!]736\!#',;$!(38'!
The!Kiosk!Setup!Mode!Tab!can!be!used!to!instruct!a!device!to!launch!a!specific!application!or!file!when! logging!into!the!Wind o ws!environment!rathe r!th a n !lau n c hin g !th e !fu ll!Windows!Explorer!inte rfa ce .! This! can!be!used!to!set!up!demo!booths,!displays,!or!other!scenarios!where!non]standard!environments!are!
required.!
!
• D)%J<'!]736\!(38'^!
This!box!must!be!checked!to!enable!Kiosk!Mode.! !
• K.3*.%+!4%+'!
Enter!the!full!name!of!the!application!or!file!(for!example:!DemoVideo.wmv)!
!
• K.3*.%+!K%,O!
Enter!the!full!file!path!of!the!application!or!file!(for!example:! C:\users\public\videos\DemoVideo.wmv)!
!
*Note!that!the!M300!has!three!discreet!access!devices!per!kit.!The!L300!lists!only!one!station,!as!it!is!a! single]user!device.!!
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?09!A;,35C3*7)!E$,73)6!@%J!
The!Auto]Login!Options!Tab!provides!administrators!with!a!means!of!automatically!logging!their!devices! in!to!a!Windows!ses sio n !u sin g !p re ]specified!credentials!as!soon!as!they!connect!to!a!given!server.!
!
• D)%J<'!%;,3!<3*7)!,3!O36,!6'."'.!
Check!to!enable!auto!login!of!the!selected!station*!
!
• :6'.)%+'V!K%66N3.8V!P3+%7)!
Enter!the!desired!Windows!login!credentials!and!domain!information!into!these!fields.!!
!
*Note!that!the!M300!has!three!discreet!access!devices!per!kit.!The!L300!lists!only!one!station,!as!it!is!a! single]user!device.!!
!
!
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?0S!F7.+N%.'!:$8%,'!@%J!
The!Firmware!Update!Tab!is!used!to!manage!periodic!device!firmware!upgrades!and!provides!multiple! avenues!of!installing!files!onto!the!access!device.!
!
• #'%.&O!%)8!;$8%,'!,3!<%,'6,!27.+N%.'!2.3+!"#$%&'!#'."'.!3.!2.3+!(%)%*'+'),!#'."'.!
In!this!mode,!the!de vic e !w ill!lo o k !to !it s!v S p ac e !Se rv e r!a n d !vS p a ce !Management!Cen te r!s er ve r!(if !
available)!for!updated!firmware!if!an!update!is!initiated.! !
• #'%.&O!%)8!;$8%,'!2.3+!%)!F@K!87.'&,3.M!
In!this!mode,!the!ad ministrator!can!specify!t h e!URL,!user!name,!and!password!of!an!FTP!folder!
containing!a!firmware!index!file.!The!device!will!download!and!update!it’s!firmware!using!the! index.txt!file!to!determ ine !which!firmware!version !it!sh o u ld !u se !(fa v or in g!t he !most!recent).! !
• :$8%,'!2.3+!%!6$'&727'8!27.+N%.'!27<'!3)!%)!F@K!6'."'.!
In!this!mode,!the!ad ministrator!can!specify!t h e!URL,!user!name,!and!password!of!an!FTP!folder!
containing!a!specific!firmware!file.!The!device!will!download!and!update!using!that!specific!file.! This!can!be!used!to!downgrade!to!a!previous!firmware!version!if!desired.! !
• A;,3+%,7&!;$8%,'!
Enabling!this!feature!instructs!the!device!to!check!its!designated!source!(selected!from!the! options!above)!each!time!it!boots!up.!If!new!firmware!is!discovered,!it!will!be!downloaded!and! installed!automatically.!
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?0U!#;++%.M!@%J!
The!Summary!Tab!contains!a!breakdown!of!each!of!the!settings!selected!from!the!previous!tabs!and! serves!as!a!method!of!double]checking!the!full!set!of!settings!that!are!about!to!be!pushed!to!an!access! device.!
!
• D87,!
An!Edit!button!is!present!to!the!right!of!each!tab!summary.!This!button!can!be!used!to!quickly! return!to!a!given!tab!and!alter!its!settings!if!desired.!!
!
• A$$<M!
The!Apply!button!can!be!used!to!finalize!the!configuration!process,!rebooting!the!device!in!the! progress.!
!
!
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331208_v2!
6.0#N5series%Configuration!
The!N]series!product!line,!including!the!N400,!N500,!and!N500w,!include!features!specific!to!Citrix! environments,!wireless!networking,!and!advanced!peripheral!configuration!options.!The!following! sections!detail!each!of!the!configuration!tabs!found!within!th e!V iew !/!Edit!Co nfigu ratio n!m en u!o f!an!! N]series!access!devices.!
>0L!_')P'6\,3$!@%J!
The!XenDesktop!Tab!is!used!to!configure!settings!related!to!the!Citrix!environment!as!well!as!login!/! logoff!behavior.!!
!
• :6'!-7,.7`!A&&'66![%,'N%M!
Enabling!this!feature!will!allow!your!N]series!device!to!access!your!Citrix!environment!securely! from!outside!your!network!via!the!C itrix!Acc ess !Ga tew a y. ! !
• A;,35<%;)&O!72!3)<M!3)'!%$$<7&%,73)!76!$;J<76O'8!
If!only!one!applicatio n !is!p u blished!to!a!given!user!account,!that!application !w ill!autom a tically!be! launched!on!login.! !
• A;,35<3*322!3)!<%6,!%$$<7&%,73)!a;7,!
When!enabled,!the!device!will!automatically!log!out!when!the!last!active!application!is!closed.! !
• A;,35&3)27*;.'!YPb-KZ!
When!enabled,!the!device!will!use!DHCP!tags!to!locate!it’s!XenDesktop!Services!Site.!When! disabled,!the!site!can!be!manually!entered.!! !
• K%66N3.8!.'a;7.'8!23.!;)<3&\7)*!,O76!8'"7&'!;$3)!N%\';$!
When!enabled,!the!user!will!be!required!to!enter!a!password!when!waking!the!device!up!from! standby.!
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331208_v2!
>0=![')'.%<!@%J!
The!General!Tab!allows!the!administrator!to!edit!general!device!settings!such!as!Management!Zone!and! device!name.!
!
• P'"7&'!4%+'!
Use!this!field!to!alter!the!L300!or!M300!device!name.!This!can!be!used!to!help!sort!devices! based!on!use,!location,!or!user,!for!example.!
!
• D)%J<'!%;,3+%,7&!876&3"'.M!32!,O'!"#$%&'!(%)%*'+'),!-'),'.!6'."'.!
Enabling!this!feature!allows!a!device!to!automatically!discover!a!vSpace!Management!Center! server!within!its!subnet!or!within!the!Management!Zone!governing!it’s!vSpace!Server.!! !
• #$'&72M!"#$%&'!(%)%*'+'),!-'),'.!6'."'.Y6Z!
Selecting!this!option!allows!administrators!to!specify!which!vSpace!Management!Center!server! the!device!should!associate!with!(and!by !exte nsion ,!wh ich !M an age m en t!Zone).!A!primary!and! secondary!server!may!be!specified!for!failover!purposes.!
!
!
!
!
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>0/!P76$<%M!@%J!
The!Display!Tab!contains!configuration!options!related!to!screen!resolution!and!behavior.!!
!
• T'63<;,73)!
This!dropdown!menu!contains!all!monitor!resolutions!compatible!with!the!device!in!question.!!
!
• c%<<$%$'.!
Allows!the!administrator!to!select!a!desktop!background!image!for!use!within!the!N]series!GUI.! !
• D)%J<'!6&.'')!6%"'.!
Check!to!enable!the!device!screen!saver,!which!will!turn!off!the!display!signal!and!allow!the! connected!monitor!to!enter!its!power!save!mode!once!idle!for!a!specified!period!of!time.! !
• #<''$!,7+'!
This!slider!allows!the!administrator!to!select!the!amount!of!idle!time!a!device!will!wait!before!
entering!screen!saver!mode.!
!
!
!
!
!
!
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331208_v2!
>0G!4',N3.\!@%J!
The!network!tab!contains!a!full!set!of!common!network!settings!to!be!used!by!the!selected!device.!
!
• EJ,%7)!RK!%88.'66!%;,3+%,7&%<<M!
Selecting!this!option!places!the!device!into!DHCP!mode,!causing!it!to!automatically!obtain!its! network!settings!from!the!local!DHCP!server.!
!
• :6'!,O'!23<<3N7)*!RK!%88.'66!
Selecting!this!option!allows!the!administrator!to!specify!their!device’s!network!settings.! !
• RK!%88.'66V!#;J)',!+%6\V!P'2%;<,!*%,'N%MV!K.7+%.M!P4#V!#'&3)8%.M!P4#!
Standard!network!settings,!including!a!secondary!DNS!field!for!failover!purposes.!
!
!
!
!
!
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>0?!P%,'!X!@7+'!@%J!
The!Date!/!Time!Tab!allows!the!administrator!to!control!clock!settings!within!the!N]series!device.!!
!
• @7+'!Q3)'!
This!dropdown!is!used!to!select!the!time!zone!that!the!device!will!use.! !
• #',!8%,'!%)8!,7+'!%;,3+%,7&%<<M!
Enabling!this!feature!allows!the!N]series!device!to!independently!poll!and!verify!the!current!time!
using!the!time!server!of!your!choice.!The!Time!Server!field!can!be!used!to!specify!which!time! server!or!service!the!device!should!use.!
!
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331208_v2!
>0>!#'&;.7,M!@%J!
The!Security!Tab!contains!several!options!that!help!to!secure!the!N]series!device,!its!session,!and!its! connection!to!the!Management!Zone.!
!
• (%)%*'+'),!H3)'!Y#'&;.'!+38'Z!
Enabling!secure!mode!for!a!device!prevents!it!from!automatically!joining!a!new!Management! Zone!in!the!event!that!it!loses!connection!with!its!current!Zone.!Disabling!this!feature!allows!the! device!to!automatically!connect!to!another!Zone!(if!one!is!available).!!
!
• A8+7)!$%66N3.8!.'a;7.'8!
Enabling!this!feature!causes!the!device!to!prompt!for!a!password!(specified!within!the!Password! field)!whenever!a!user!attempts!to!acc ess !the!co n figu re!m en u !of!an !N]series!device.! !
• C3&\!@%J6!
This!menu!allows!the!administrator!to!select!which!tabs!are!“locked”.!Leaving!certain!tabs! unlocked!can!provide!users!with!varying!levels!of!control!over!their!device!and!environment.!!
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!
• R+$.7"%,%!K.3"'RP!')%J<'8!
Enabling!this!feature!allows!the!N]series!device!to!make!use!of!Imprivata’s!OneSign,!RFID!card!
access!technology.!The!Hostname/IP!field!stores!the!Imprivata!Bootstrap!Server.!For!more! information!on!this!fe at u re ,!visit !th e !fo llo w in g !Kn o wledge!Base!article:!
http://www.ncomputing.com/kb/HOW]TO]Imprivata]OneSign]Integration_409 .h t ml!
!
• W4-!')%J<'8!
Enabling!this!feature!allows!VNC!clients!to!connect!to,!view,!and!control!the!N]series!device! remotely.!The!Mode!dropdo w n!d efine s!the !exte nt!of!th is!control.!
!
• W4-!$%66N3.8!.'a;7.'8!
Enabling!this!feature!forces!the!connecting!VNC!client!to!enter!a!password,!specified!within!the! Password!field.!
!
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!
• A88!-'.,727&%,'!
The!-O336'!F7<'!button!within!this!section!allows!administrators!to!manually!add!security! certificates!to!an!N]series!device.!Once!the!certificate!is!located!and!selected,!use!the!:$<3%8! button!to!add!it!to!the!device’s!currently!available!certificates.! !
• A"%7<%J<'!-'.,727&%,'6!
This! field! lists! all! currently! installed! security! certificates.! Certificates! can! be! viewed! in! detail! using!the!P',%7<6!button!to!the!right! of!the!field,!or!removed!entirely!using!the!T'+3"'!button! at!the!bottom!of!the!field.!!
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The!Kiosk!Setup!Mode! Tab!allows!administrators!to!specify!an!ap plication!that! they! w ould! like! to! launch! in!place!of!the!default!d e sk to p !en v iro n ment.!!
!
• A$$<7&%,73)!P',%7<6!
Enabling!this!feature!and!entering!the!name!of!the!application!(as!published!within!XenApp)! causes!the!specified!application!to!launch!automatically!on!login.!
!
>0S!A;,3!C3*7)!@%J!
The!Auto!Login!Options!Tab!allows!the!administrator!to!configure!auto!login!functionality.!
!
• A;,35C3*7)!-.'8'),7%<6!
Enabling!this!feature!and!entering!the!required!user!credentials!and!dom ain !inform a tion !will! cause!the!N]series!to!automatically!log!in!using!the!specified!information!on!connection!with!a! Citrix!server.!
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>0U!F7.+N%.'!:$8%,'!@%J!
The!Firmware!Update!Tab!is!used!to!manage!periodic!device!firmware!upgrades!and!provides!mu ltiple! avenues!of!installing!files!onto!the!access!device.!
!
• #'%.&O!%)8!;$8%,'!;67)*!Pb-K!
Instructs!the!N]series!device!to!check!for!updated!firmware!using!DH CP!tags.!For!m ore! information!on!using !D HCP!tags!to!automatic a lly!configure!N]series!devices,!consult!the!N]series! product!user!manual.!!! !
• :$8%,'!2.3+!%!6$'&727'8!27.+N%.'!27<'!3)!%)!F@K!6'."'.!
In!this!mode,!the!ad ministrator!can!specify!t h e!URL,!user!name,!and!p a s sword!of!an!FTP!folde r! containing!a!specific!firmware!file.!The!device!will!downloa d !a n d!u p d a te !u sin g !th a t!s p ec ific!f ile.! This!can!be!used!to!downgrade!to!a!previous!firmware!version!if!desired.!! ! Note!that!if!a!directory!is!specified!instead!of!a!specific!firmware!file,!the!N]series!will!check!for! a!Catalog.txt!file!and!update!based!on!the!archive!of!firmware!files!located!within!that!directory.! This!functionality!is!part!of!the!automatic,!sequential!update!process.!Consult!the!following! Knowledge!Base!article!for!more!information!on!sequential!updates:!!
http://www.ncomputing.com/kb/HOW]TO]Sequential]N]series]Firmware]Updates_408.html!
!
• A;,3+%,7&!;$8%,'!
Enabling!this!feature!instructs!the!device!to!check!its!designated!source!(selected!from!the! options!above)!each!time!it!boots!up.!If!new!firmware!is!discovered,!it!will!be!downloaded!and! installed!automatica lly.!
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The!Redirection!Policy!Tab!provides!administrators!the!ability!to!alter!how!USB!audio!and!printer! redirection!is!handled!by!the!N]series!device.!!
!
• A;873!
A!number!of!specific!deployment!types,!such!as!those!including!call!centers!that!rely!on!USB! headsets!to!deliver!microphone!input!to!certain!applications,!will!bene fit!from !en ab ling!Audio! redirection.!Note!that!while!th is!alt ern a te !m e th o d!o f!U S B !red ire ct ion !is!e n ab le d ,!use rs !m a y! experience!reduced!audio!playback!quality!when!playing!video!or!browsing!multi]media! intensive!websites.! !
• K.7),'.!
Enabling!printer!redirection!can!resolve!issues!with!certain!printer!specific!OEM!applications! within!XenDesktop.!
Due!to!the!deployment]specific!design!of!these!features,!it!is!recommended!that!these!options!be! enabled!in!a!test!environment!prior!to!deployment!into!a!live!environment!to!ensure!that!the!resulting! functionality!conforms!to!the!requirements!of!the!deployment.!!
>0LL!]'MJ3%.8!@%J!
The!Keyboard!Tab!allows!administrators!to!configure!the!regional!settings!of!the!N]series’!keyboard.!
!
• -7,.7`!T'&'7"'.!X!C3*7)!C%M3;,!
Using!the!drop!down!menus,!administrators!can!specify!the!keyboard!localization!used!for!the! N]series!GUI!and!the!Citrix!Receiver!en viron m e nt!ind ep en de ntly .!! !
• D)%J<'!4:(CE-]!
Enabling!this!feature!causes!the!NUMLOCK!key!to!be!ON!by!default!when!the!device!is!turned! on.!
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The!Audio!Tab!allows!administrators!to!enable!or!disable!audio!features.!
!
• D)%J<'!6$'%\'.6!
Controls!speaker!(audio!output)!functionality.! !
• D)%J<'!+7&.3$O3)'!
Controls!microphone!(audio!input)!functionality.!
! >0L/!K.7),'.6!@%J!
The!Printers!Tab!allows!the!administrator!to!associate!printers!with!an!N]series!device.!
!
• A88!K.7),'.!
Using!the!drop!down!menus!to!select!printer!Type!and!Make,!and!the!model!field!to!enter!the! exact!model!name!of!the!printer!(as!listed!in!the!device!driver!name),!printers!can!b e!a d d ed !t o!a ! device.! !
• A"%7<%J<'!K.7),'.6!
Multiple!printers!can!be!associated!with!a!given!device,!and!all!associated!printers!are!listed!in! this!field.!
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The!Scanners!Tab!allows!for!the!association!of!SANE!standard!compatible!scanners!with!N]series! devices.!
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• -3)27*;.'!#&%))'.!
Enabling!Scanner!server!allows!the!N]series!device!to!access!network!and!USB!based!scanners.!!
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• A88!#&%))'.!
Using!the!Type!dropdown,!Port,!Client!IP,!and!Scanner!IP!fields!(if!applicable)!allow!the! administrator!to!specify!USB!and!network!printers!for!association!with!the!N]series!device.! !
• A"%7<%J<'!#&%))'.6!
Multiple!scanners!can!be!associated!with!a!given!device,!and!all!associated!scanners!are!listed!in! this!field.!
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As!of!firmware!1.4.X,!N]series!devices!support!the!use!of!serial!devices!over!USB.!This!is!one!of!two! menus!that!allow!administrators!to!configure!N]series!devices!for!use!with!serial!peripherals.!!
!
• A88!#'.7%<!P'"7&'6!
The!COM!Port,!Baud!Rate,!Size,!Parity,!Flow!Ctrl,!and!Stop!Bits!drop!down!menus!are!used!to! configure!a!given!serial!device!for!use!with!an!N]series!access!device.!Consult!the!peripheral! user!manual!for!guidance!on!the!values!that!should!be!used.!Use!the!#%"'!button!to!finalize! addition!of!a!serial!device!once!the!desired!values!have!been!set.! !
• A"%7<%J<'!#'.7%<!P'"7&'6!
Multiple!serial!devices!can!be!associated!with!a!given!device,!and!all!associated!devices!are! listed!in!this!field.!
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The!USB!Serial!Tab!is!the!second!of!two!tabs!that!allow!serial!devices!to!be!configured!for!use!with!N] series!access!devices.!
!
• A88!:#B!#'.7%<!
The!vid:pid!field!can!be!used!to!add!serial!devices!over!USB!b y!sp ecifyin g!th e!Ve n do r!and ! Product!ID!of!the!device.!Consult!the!peripheral’s!user!manual!for!guidance!on!the!values!that! should!be!used!in!this!field.!!
!
• :#B!#'.7%<!P'"7&'6!R)23!
Multiple!serial!devices!can!be!associated!with!a!given!device,!and!all!associated!devices!are! listed!in!this!field.!
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The!Summary!Tab!contains!a!breakdown!of!each!of!the!settings!selected!from!the!previous!tabs!and! serves!as!a!method!of!double]checking!the!full!set!of!settings!that!are!abo ut!to !be!p us he d!to !an!ac ces s! device.!
!
• D87,!
An!Edit!button!is!present!to!the!right!of!each!tab!summary.!This!button!can!be!used!to!quickly! return!to!a!given!tab!and!alter!its!settings!if!desired.!! !
• A$$<M!
The!Apply!button!can!be!used!to!finalize!the!configuration!process,!rebooting!the!device!in!the! progress.!
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7.0#Group#Management!
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The!Group!Management!module!of!vSpace!Management!Center!allows!administrators!to!create!and! maintain!Device!and!Server!Groups.!This!allows!administrators!to!create!logical!groupings!that! correspond!to!device!models,!geographical!locations,!or!usage!needs.!
90L!B.3N6'!D`76,7)*![.3;$6!
You!can!view!all!currently!existing!Groups!by!selecting!“Brows!Existing!Groups”!from!the!Group! Management!menu.!
!
Each!group!can!be!expanded!to!display!a!list!of!the!individual!devices!and!management!servers! contained!within!that!group.!You!can!remove!individual!members!of!the!group!by!clicking!“Remove”!to! the!right!of!the!list.!You!can!also!remove!or!edit!the!en tire!group!by!clicking!the!“Remove”!or!“Edit”!
button!to!the!right!of!the!group!name.!!
To!create!a!new!group,!click!the!“Add!New!Group”!button!at!the!top!right!of!the!screen.!
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To!create!a!new!Group,!select!“Add!/!Edit!Group”!from!the!Group!Management!menu.!
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Begin!by!defining!the!group!you!wish!to!create!by!selecting!a!Group!Name!and!Description.!Lastly,!select! whether!the!group!will!contain!devices,!management!servers,!or!a!combination!of!both!(a!Mixed! Group).!Once!you!click!“Next”,!you’ll!be!taken!to!a!list!of!currently!available!Devices!that!you!can!select! for!inclusion!in!your!new!Group. !
!
Next,!click!the!checkbox!next!to!the!device(s)!you!wish!to!include!in!your!group.!Click!the!“Add!Devices”! button!to!the!bottom!left!of!the!screen!to!add!these!to!your!group.!You!can!view!the!currently!selected! Devices!by!clicking!the!“Selected!Devices”!tab!at!the!top!of!the!screen,!and!return!to!the!“All!Virtual! Devices”!tab!to!add!additional!devices!if!desired.!!
4E@DI!You!can!search!for!Devices!with!specific!characteristics!by!using!the!Advanced!Search! function!at!the!top!right!of!the!screen.!
Once!you!are!done!selecting!devices,!click!the!“Next”!button.!
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If!you!wish!to!includ e!Management!Serve rs !in !y o u r!G r o u p,!yo u !may!do!so!at!this!stag e .!Click!the!check!
box!next!to!the!Server(s)!you!wish!to!add!and!click!“Add!Management!Servers”.!Click!“Next”!when!you! are!satisfied!with!your!selections.!
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Once!you!have!finished!selecting!Devices!and/or!Servers!for!your!Group,!you!will!be!presented!with!a!
summary!of!the!Group.!Note!that!even!at!this!stage!in!the!group!creation!process,!you!are!still!free!to!go! back!and!add!or!remove!devices!and!servers!as!needed.!To!complete!the!group!creation!process,!click! the!“Next”!button!to!the!bottom!right!o f!the!scre en .!
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8.0#Settings!
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The!Administration!module!allows!you!to!configure!the!vSpace!Management!Center!server!itself,! configure!Authentication!Settings,!upload!firmware!and!wallpapers!to!be!distributed!to!devices,!as!well! as!other!server!specific!tasks!such!as!registration.!
S0L!"#$%&'!#'."'.6!
The!vSpace!Servers!section!allows!you!to!view!each!of!the!vSpace!servers!within!the!Management!Zone! and!connect!to!them!for!administrative!purposes.!!
!
Along!the!top!of!the!server!list!are!key!details!of!each!listed!server!including!Host!Name,!OS!Type,!and! Zone!Status.!To!the!right!of!each!row!is!a!Connect!button!that!will!open!a!remote!session!and!allow!you!
to!interact!with!the!NComputing!vSp ace !Con so le!for!the !selec ted !server!o r!m ake !cha ng es!to!th e!serv er! itself.!
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The!Desktop!Sessions!screen!allows!you!to!view!all!active!vSpace!7.0!sessions!as!well!as!key!information! such!as!the!model!of!the!device!accessing!the!session!and!the!user!name!of!the!user!logged!in!to!that! session.!!
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The!Advanced!Search!feature!within!this!screen!allows!
you!to!search!for!sessions!within!the!Management! Zone!using!variables!such!as!Session!ID,!session! creation!time,!Device!Name,!Model,!or!vSpace!Server!
information.!This!can !b e!e s pe c ially !u se fu l!fo r! deployments!with!hundreds!of!active!devices!and! sessions.!
! ! !
• D)8!
Clicking!End!to!the!right!of!a!session!ends!the!selected!session.! !
• -3),.3<!
Clicking!Control!to!the!right!of!a!session!opens!a!vSpace!Client!window!allowing!the! administrator!to!remotely!control!the!selected!session.*!
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• W7'N!
Clicking!View!to!the!right!of!a!session!opens!a!vSpace!Client!window!allowing!the!administrator! to!remotely!view!the!selected!session.*!
! ^Requires!that!vSpace!Client!v1.6.2.2!or!newer!be!installed!on !the !system !th at!is!acce ssing !vSp ace !
Management!Center!and!initiating!the!remote!view/control!session.!
! S0/!(%)%*'!F7.+N%.'!
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The!Manage!Firmware!section!allows!you!to!update!your!inventory!of!device!firmware!as!new!versions! become!available.!! !
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To!add!a!new!firmware!build,!click!the!“Choose!File”!button!at!the!top!of!the!screen!and!navigate!to!the! file’s!location!within!Windows.!All!curren tly!sto red !firmware!builds!are!displayed!in!a!list!at!the!bottom ! of!the!screen.!
4E@DI!In!Management!Zo n e s!with!multiple!vSpace!Management!Cen te r!s er ve rs ,!u p lo a d in g!
firmware!files!to!each!of!the!slave!servers!is!not!necessary.!Only!the!master!server!needs!to! have!the!files!stored!locally!in!order!to!push!firmware!files!to!access!devices.!Adding!the! firmware!files!to!the!slave!servers!does!ho w eve r!pro vid e!ad de d!red u nd an cy!in !the!ev en t!that!
the!master!server!is!taken!offline!and!one!of!the !slave !servers !assu m es!it’s!role.!!
!
S0G!:6'.!A8+7)76,.%,73)!
The!User!Administration!screen!allows!you!to!create!and!configure!custom!user!accounts!with!varying!
access!to!vSpace!Management!Center!servers!in!the!event!that!you!do!not!wish!to!use!Active!Directory! or!a!generic!LDAP!directory!service!for!centralized!authentication.!
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Existing!user!accounts!are!displayed!at!
the!bottom!of!the!screen.!To!add!a!ne w !
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user,!click!the!“Add!New!User”!button!to!the!right!of!the!screen.! !
Enter!the!required!account!information!into!the!fields!provided!and!select!whether!the!user!is!to!be! given!admin!rights.!If!enabled,!they!will!have!full!administrative!control!over!vSpace!Management! Center!servers!and!their!associated!devices.!If!unchecked,!they!will!connect!as!gues ts!with!view]only!
privileges.!! !
Once!you!are!satisfied!with!the!information!entered,!press!the!“Save”!button!to!complete!the!process.! The!associated!user!will!then!be!able!access!your!vSpace!Management!Center!server(s)!using!these!
credentials.!You!can!return!to!the!User!Administration!screen!at!any!time!to!modify!these!settings.!!
4E@DI!If!authentication!to!vSp a ce !Management!Cen te r!is !co n fig u r ed !f o r!u s e!with!Active! Directory!or!a!generic!LDAP!directory,!then!most!of!the!options!within!the!User!Administration! screen!will!be!disabled!to!prevent!them!from!conflicting!with!domain!permissions.!
! B'6,!K.%&,7&'I!Whether!creating!administrative!accounts!manually!or!using!existing!domain!
accounts,!it!is!strongly!recommended!that!you!create!an!additional,!“backup”!administrative!
account!for!vSpace!Management!Center.!In!the!event!that!the!primary!administrative!account!is! changed,!lost,!or!for!some!other!reason!becomes!unusable,!the!backup!account!can!be!used!in! its!place.!
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S0?!-3)27*;.'!A;,O'),7&%,73)!
The!Configure!Authentication!screen!allows!administrators!to!choose!how!users!can!authenticate!to! vSpace!Management!Center,!either!through!using!Active!Directory!or!another!vendor’s!generic!LDAP!
based!directory!service.!This!allows!multiple!levels!of!administrative!access!ranging!from!view]only! privileges!within!vSpace!Management!Center!servers!to!full!editing!permissions.!!
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Firstly,!select!whether!or!not!you!wish!for!vSpace!Management!Center!to!use!Active!Directory!or!a! generic!LDAP!based!directory!service.!By!unchecking!the!“Enable!Authentication”!box,!vSpace! Management!Center!will!rely!on!the!local!vSpace!Management!Center!user!accounts!you!create!within!
the!User!Administration!section!of!the!Setting s!m od ule.!!
If!enabled,!you!are!giv en !t h e!c h o ic e!b e t w e e n !A ct ive !D ire c to r y!in te g ra tio n !or!LDAP.!Use!the!fields ! provided!to!enter!the!name!and!location!of!your!domain!controller.!Then!enter!the!user!credentials!of!a! valid!domain!admin!account.!Once!done,!press!the!“Save”!button!to!the!bottom!right!of!the!screen.!
4E@DI!The!username!and!password!are!only!used!to!verify!a!successful!connection!with!Active!
Directory/generic!LDAP!directory!service.!
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S0>!(%)%*'+'),!#'."'.!A8+7)76,.%,73)!
The!Management!Server!Administration!screen!allows!administrators!to!control!how!multiple!vSpace!
Management!Center!servers!relate!to!one!another!and!sets!logging!parameters.!!
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! Under!the!(%)%*'+'),!#'."'.!K.3$'.,7'6!section! of!this!screen,!you!can!decide!whether!new!
management!servers!automatically!join!your! current!server’s!vSpace!Management!Center!zone,! or!whether!they!must!be!allowed!to!do!so!via!
manual!acceptance.!You!can!also!set!the!limit!for! events!in!your!event!log!within!a!certain!timeframe.!
! The!d37)!+%)%*'+'),!H3)'!section!of!the!screen!
allows!you!to!manually!join!an!existing!vSpace! Management!Center!zone!by!connecting!to!a!server! within!that!zone.!If!this!is!the!first!time!a!connection!
between!vSpace!Management!Center!servers!has! occurred!within!your!domain,!a!new!zone!will!be! created!automatically!and!your!servers!will!enter!a!
master!/!slave!relationship!based!on!the!order!in!which!they!were!joined.!In!a!scenario!where!server!B! joins!server!A,!server!A!be c omes!the!master.!In!oth er!words:!the!joining!server!b e co mes!the!slave!and! the!server!it!joins!becomes!the!master.!
Lastly,!the!bottom!of!the!screen!displays!a!list!of!servers!within!the!current!server’s!zone.!This!list! includes!servers!that!h av e!a lre a d y!been!joined!an d!servers!that!are!awaiting!approval!to!join.!If!this! screen!is!viewed!from!the!master!server,!you!can!accept!or!reject!server!applications!from!this!list.!You! can!also!view!the!Management!Zone!ID!from!this!section!of!the!screen,!which!is!unique!to!each!zone.!
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S09!T'*76,.%,73)!%)8!C7&')67)*!
The!Registration!and!Licensing!screen!provides!you!with!a!summary!of!your!current!vSpace! Management!Center!licensing!status!and!lets!you!add!license!keys.!The!initial!registration!process! consists!of!filling!out!the!-3),%&,!R)23.+%,73)!section!of!this!screen,!and!then!adding!a!license!key!as! outlined!below.!The!K.3`M!6'."'.!,3!.'*76,'.!<7&')6'6!section!allows!for!the!use!of!a!Proxy!during! registration!
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The!-;..'),!#,%,;6!section!to!the!right!of!the!screen!displays!basic!information!on!your!current!vSpace! Management!Center!registration!status!and!licensing!scheme.!The!bottom!of!the!screen!lists!each!of! your!currently!installed!licenses.!Note!that!licenses!can!be!continually!added!to!vSpace!Management! Center!to!accommodate!an!increase!in!the!vo lum e!o f!m an aged!devices!over!time!as!a!deployment! grows.! !
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!
! To!add!licenses!to!your!vSpace!Management!Center! installation,!click!the!eA88f!button!to!the!bottom!left! of!the!Registration!and!Licensing!screen!and!enter!the! serial!number(s)!of!the!license(s)!in!question.!Note! that!the!Add!button!will!not!appear!un til!you!ha ve! filled!out!the!Contact!Information!sectio n. ! !
S09J!456'.7'6!%)8!"#$%&'!(%)%*'+'),!-'),'.!B;)8<'8!D),7,<'+'),! !
Customers!who!have!purchased!N]series!devices!!with!vSpace!Management!Center!bundled!can!obtain! their!complimentary!vSpace!Ma na gem e nt!C en ter!licen se(s)!by !visiting!the !follow ing!U RL !and !en tering ! the!required!purchase!informat io n :!
http://www.ncomputing.com/enroll!
For!more!information!on!how!to!activate!bundled!vSpace!Management!Center!and!Premium!Support! entitlement,!visit!the!following!Knowledge!Base!article:!
http://www.ncomputing.com/kb/N]series]bundled]entitlement]to]vSpace]Management]Center]and] Premium]Support_345.html!
!
S0S!(%)%*'!c%<<$%$'.6!
The!Manage!Wallpapers!screen!allows!you!to!upload!and!manage!wallpapers!for!use!with!your!N]series! devices.!The!screen!provides!a!preview!of!stored!wallpapers!and!a!standard!Windows!browse!feature!to!
locate!and!add!addit ion a l!w a llp a p ers !to !t he !e xisting!inventory.!
!
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331208_v2!
9.0#Common#Usage#Scenarios!
This!section!of!the!user!manual!includes!several!common!usage!scenarios!that!demonstrate!the!use!of! vSpace!Management!Center!to!perform!some!co m m on !ad m inistrative !tasks!su ch !as!selec ting!an d! pushing!firmware!updates!to!multiple!devices!simultaneously,!configuring!devices!using!profiles,!and! backing!up!vSpace!Management!Center!server!files.!
U0L!A887)*!%)!456'.7'6!8'"7&'!,3!"#$%&'!(%)%*'+'),!-'),'.!
In!this!scenario!we’ll!go !over!the!task!of!linking!N C o mputing!N]series!devices!to!vSpace!Management! Center!so!that!they!can!be!remotely!managed!using!the!vSpace!Management!Center!toolset.!!
1. Enter!the!#',,7)*6!(');!from!your!N]series!device!and!click!the!(%)%*'+'),!@%J.!
2. Select!"#$%&'!(%)%*'+'),!-'),'.,!as!shown!below.!
!
3. By!setting!%;,35876&3"'.M!to!Enabled!(default!setting),!your!N ]series!device!will!automatically!
join!any!vSpace!Man a ge ment!Center!server!within!its!subnet.!
4. (Optional):!If!there!is!no!vSpace!Management!Center!server!within!your!device’s!subnet,!or!you!
wish!to!manually!enter!the!vSpace!Management!Center!server’s!location,!you!may!do!so!by! disabling!Discovery!and!entering!the!IP!address!or!Fully!Qualified!Domain!Name!in!the!#'."7&'6! field.!
43,'I!You!can!also!configure!your!DHCP!Server!to!automatically!direct!N]series!devices!to!a!vSpace! Management!Center!server.!Visit!http://www.ncomputing.com/kb/Configuring]DHCP]for]Automatic]N]
series]Configuration_338.html!for!more!details.!
U0=!-3)27*;.7)*!"#$%&'!(%)%*'+'),!-'),'.!N7,O!A&,7"'!P7.'&,3.M!
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331208_v2!
To!help!keep!your!account!management!centralized!within!your!environment,!vSpace!Management! Center!includes!the!option!for!users!to!authenticate!to!vSpace!Management!Center!via!Active!Directory.!!
!
L0 From!the!#',,7)*6!module,!navigate!to!the!-3)27*;.'!A;,O'),7&%,73)!screen.!
!
=0 Check!the!box!next!to!“Enable!LDAP!Authentication”!and!then!select!“Active!Directory”!from!the!
-3))'&,73)!@M$'!dropdown.!
!
/0 Enter!the!URL!of!your!Active!
Directory!server!in!the!CPAK! #'."'.!field.! !
G0 Enter!the!name!of!your!Domain!in!
the!B%6'!P76,7)*;76O'8!4%+' ! field.!
!
?0 Enter!the!admin!and!user!group!
names!you!wish!to!use!for!vSpace! Management!Center! administrators!and!users.!Default! values!are!provided,!but!you!can! use!an!alternate!naming!scheme!if!you!desire.!! !
>0 Supply!the!Username!and!Password!of!a!user!account!with!access!to!your!Active!Directory!
server!in!the!LDAP!Username!and!Password!fields,!and!then!!press!the!“Save”!button!to!the! bottom!right!of!the!screen.! !
90 Lastly,!Using!Active!Directory!Users!and!Computers!on!your!AD!server,!create!two!new!user!
groups!with!the!group!names!you!selected!in!6,'$!?.!vSpace!Management!Cen te r!w ill!co n ve y ! the!appropriate!privileges!to !members!of!these!grou p s .!(U se rs != !re ad !o n ly.!Admins!=!read/edit.)! !
!
!
U0/!-3)27*;.7)*!8'"7&'6!;67)*!8'"7&'!$.327<'6!
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In!this!scenario!we’ll!d es c rib e !th e !p ro c e ss !o f!cr ea ting ,!m a n ag in g ,!an d !p u sh in g !d ev ice !p ro file s!t o !yo u r! NComputing!devices.!!
A!device!profile!can!be!created!from!scratch!or!imported!from!any!device!in!your!deployment.!For!the! purpose!of!this!scenario,!we’ll!import!a!profile,!save!it!as!a!preset,!and!then!push!that!profile!out!to! additional!devices.!To!do!so,!follow!these!steps:!
!
L0 From!the!P'"7&'!(%)%*'+'),!module!within!vSpace!Management!Center,!open!the!(%)%*'!
P'"7&'6!screen.!!
!
=0 Select!the!device!whose!profile!you!wish!to!store!by!checking!the!checkbox!to!its!left.! /0 Click!the!“Store!Profile”!button!to!the!top!right!of!the!screen!to!proceed!through!the!profile!
storing!dialog.!
!
G0 (Optional):!You!can!review!a n d !make!alterations!to!the !p r o file !yo u !have!just!created!from !t h e!
(%)%*'!%)8!A$$<M!K.327<'6!screen!within!the!P'"7&'!(%)%*'+'),!module.!!
!
?0 From!the!(%)%*'!P'"7&'6!screen,!select!the!device(s)!you!wish!to!push!your!new!profile!using!
the!checkboxes!as!in!step!2.!
>0 Once!you!are!satisfied!with!your!selection,!click!the!“Apply!Profile”!button!to!apply!your!new!
profile!to!the!selected!device(s).!
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331208_v2!
U0G!A887)*!%!)'N!"#$%&'!(%)%*'+'),!-'),'.!6'."'.!,3!M3;.!"#$%&'! (%)%*'+'),!-'),'.!Q3)'!
A!group!of!vSpace!Management!Center!servers!working!together!to!manage!your!NComputing! deployment!is!referred!to!as!a!“management!zone”!or!simply!“zone.”!In!this!scenario!w e ’ll!d isc u s s!t h e! task!of!adding!additional!vSpace!Management!Center!servers!to!your!zone !as!well!as!outline!some!of!the! benefits!that!multiple!servers!can!offer!administrators.!!
vSpace!Management!Center!servers!will!automatically!join!each !o th e r!to !fo r m !a !management!zone!if! they!are!within!the!same!subnet!and !the!M a na ge m en t!Serve r!Au to]Acceptance!feature!is!enabled.!If!the! Auto]Acceptance!feature!is!not!enabled,!or!differing!subnets!separate!your!vSpace!Management!Center! servers,!use!the!following!steps!to!manually!join!them!together:!
d37)7)*!%!Q3)'!2.3+!N7,O7)!"#$%&'!(%)%*'+'),!-'),'.I!
!
L0 Open!the!(%)%*'+'),!#'."'.!A8+7)76,.%,73)!section!of!the!#',,7)*6!module!within!vSpace!
Management!Center.! !
=0 In!the!d37)!+%)%*'+'),!H3)'!field,!
enter!the!IP!address!or!fully!qualified! domain!name!of!the!vSpace! Management!Center!server!you!wish!to! join!in!the!Host!field,!wit h!t h e! appropriate!port!(1284!by!default).!!
4E@DI!If!you!already!have!a!vSpace!Managemen t!Center!Zone!comprised!of!multiple! vSpace!Management!Center!servers,!you’ll!need!to!join!the!master!server!within!that! Zone.!The!master!server!is!flagged!as!such!in!the!server!list!at !th e !bo t to m!of!the! Management!Server!Administration!screen!on!all!servers!within!the!Zone!(as!seen! below).! !
/0 From!the!server!you!elected!to!join,!accept!the!join!request!which!should!now!appear!at!the!
bottom!of!the!Management!Server!Administration!screen.!This!completes!the!process!and! creates!a!vSpace!Management!Center!Zone.!! !
!
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331208_v2!
d37)7)*!%!Q3)'!8;.7)*!R)6,%<<%,73)I!
In!addition!to!joinin g!fr o m!the!Settings!modu le ,!yo u !c an!also!perform!this!tas k!a u to matically!when!you! install!vSpace!Manag e ment!Center.!This!option !is !av a ilab le !to !y o u! as!part!of!the!installer.!!
!!!! !
During!the!installation!process,!select!the!Advanced!Installation!option.!In!the!dialog!that!follows,!check! the!option!titled!“Connect!to!an!existing!ma na gem e nt!zo ne ”.!En ter!the !the!IP!ad d ress!o f!the!vS pa ce! Management!Center!server!you!wish!to!join!and!proceed!with!installation.!Your!new!vSpace!
Management!Center!server!will!automatically!join!with!your!existing!Zone!once!the!installation!process! is!complete.!
!
d37)7)*!%!Q3)'!2.3+!c7)83N6I!
Lastly,!you!can!use!the!CMFconnect!utility!included!with!vSpace!Management!Center!to!join!your!server! to!a!Zone.!!
1. From!the!Windows!Start!menu,!click!on!vSpace!Management!Center!as!you!would!to!launch!the!
management!interface.!!
2. Click!the!CMFconnect!utility!to!launch!the!connection!dialog!and!proceed!as!directed!through!
the!utility!to!join!your!vSpace!Managem en t!Cen ter!to !an!ex isting!Zo ne .!!
!
!
!
!
!
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U0?%!A;,3+%,7)*!#'a;'),7%<!F7.+N%.'!:$8%,'6!
N]series!firmware!is!designed!to!be!applied!sequentially,!with!each!new!build!applied!to!the!previous! build!in!order!of!their!release.!Administrators!can!manually!step!a !dev ice!thro u gh!se qu en tial!firm w are ! updates!if!desired,!or!they!can!configure!the!devices!to!perform!a!sequential!update!automatically.!
! 4E@DI!If!a!device!is!updated!ou t !o f!s eq u e n c e!a n d !e n d s !u p !sk ip p in g !a !firmware!build,!this!can!be!
corrected!by!downgrading!the!device!and!reapplying !th e!firm w are !up da te!pro ces s!from ! beginning!to!end.!Once!the!device!has!been!updated!to!firmware!version!1.4.1,!the!remainder!of! the!update!process!can!be!autom ate d,!as!o utline d!be low .!
! T'a;7.'+'),6!23.!A;,3+%,7&V!#'a;'),7%<!:$8%,'6!
An!automatic!update!requires!that!the!devices!be!set!to!either!of!the!“automatic”!(DHCP*!or!URL)! update!modes!(found!in!F7.+N%.'Xc%<<$%$'.!:$8%,'!section!of!the!(%)%*'+'),!@%J!in!the!N]series! GUI)!and!pointed!to!a!network!accessible!folder**!that!contains!each!of!the!required!firmware!bu ilds.! The!folder!should!contain!the!desired!firmware!files!themselves!as!well!as!a!catalog.txt!file,!as!pictured! below:!
!
The!catalog.txt!file!functions!as!a!table!of!contents!for!the!update!service;!listing!each!of!the!firmware! builds!in!a!given!archive!in!the!order!that!they!were!released.!Below!is!an!example!of!the!contents!of!a! catalog.txt!file!that!contains!information!for!three!firmware!builds,!ranging!from!build!1.1.1!to!build!
1.3.7.!
Nxxx_FW_ver_1_1_1_1.tar.gz/0/0/0/1/1/1/1/02e90025e8239722e58b62b3a9b92386!
Nxxx_FW_ver_1_2_0_1.tar.gz/0/0/0/1/2/0/1/945434214db5285596a24404a637471d!
Nxxx_FW_ver_1_3_7_2.tar.gz/0/0/0/1/3/7/2/a4f5dcdeb8de66aaabfe804fc3a5ee93!
Each!new!firmware!build!is!released!with!a!catalog.txt!file !c on t ain in g !a!s in g le!lin e .!T h e!a b o ve !c at alo g .tx t! file!contains!three!lines!because!it!was!writte n!fo r!an!arc hive !tha t!con tain s!thre e!firm w a re!bu ilds.!In!th e! event!that!a!new!firmware!build!was!released,!the!archive!could!be!updated!by!add ing !th e !firmware!file! itself!to!the!folder,!and!co p yin g !th e !c at alo g .tx t!lin e !in clu d e d!with!that!firmware!into!t h e!a rc h ive ’s! catalog.txt!file.!In!this!case,!the!next!firmware!build!would!add!a!fourth!line.! !
*!Note!that!using!the!DHCP!setting!requires!that!DHCP!tags!be!configured!with!the!appro priate !FTP ! information.!See!the!N]series!User!Manual!for!more!information!on!configuring!DHCP!tags!for!automatic! updates.!
**!If!a!network!accessible!folder!is!not!available,!or!assistance!is!needed!to!set!up!such!a!resource,!an! example!is!given!using!FileZilla!at!the!end!of!this!guide.!
!
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U0?J!P7.'&,7)*!456'.7'6!P'"7&'6!@3!@O'!F7.+N%.'!A.&O7"'!:67)*!,O'!456'.7'6![:R!
Once!a!folder!or!archive!is!set!up!with!the!above!listed!requirements,!administrators!can!configure!their! N]series!devices!on!a!per]device!basis!if!desired.!This!process!is!outlined!in!the!steps!below.!
!
L0 From!the!(%)%*'!K.327<'6!menu,!select!the!N]series!profile!you!wish!to!edit.!If!an!N]series!
profile!does!not!already!exist,!use!the!steps!outlined!in!Section!4.5!of!this!manual!to!create!a! new!profile!for!the!devices!you!wish!to!update.!
!
2. Navigate!to!the!Management!Tab,!and!then!select!Firmware/Wallpaper!Update!(pictured!
below).! !
!
3. Using!the!F@KV!:6'.V!%)8!K%66N3.8!27'<86,!enter!the!FTP!location!of!the!newest!firmware!build!
within!the!archive!you!have!created.!(this!will!be!a!file!ending!in!.tar.gz)! !
4. When!finished,!click!the!:$8%,'!button!to!begin!the!sequential!update.!
!
At!this!point!the!device!will!begin!the!process!of!updating!to!the!newest!version!of!firmware!available! within!the!archive!you!have!created,!proceeding!through!each!of!the!intervening!builds!between!its! current!version!and!the!newest!version!as!outlined!within!the!catalog.txt!file.!
!
U0?&!P7.'&,7)*!456'.7'6!P'"7&'6!@3!@O'!F7.+N%.'!A.&O7"'!:67)*!P'"7&'!K.327<'6!
If!a!deployment!inclu des!vSpace!Manage m e n t !C en t e r,!administrators!can!con f igu r e!a ll!o f!t h e ir!N]series! devices!for!automatic!updates!at!the!same!time!through!the!use!of!P'"7&'!K.327<'6.!Keep!in!mind!that!as! with!the!device!GUI!method,!the!FTP!folder!and!firmware!archive!must!be!set!up!prior!to!initiating!the! update.!The!process!for!initiating!the!update!from!vSpace!Management!Center!is!outlined!in!the!steps! below.! !
R(KET@A4@!4 E @ D I! N]series!devices!must!already!be!running!firmware!version!L0=010L!3.!)'N'.!to!
receive!a!firmware!update!from!vS pa ce!M a na gement!Center.!If!the!intended!devices!are!run nin g! firmware!older!than!1.2.0.1,!the!device!G U I!me tho d !abo ve !m us t!be!u sed !inste ad .!
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331208_v2!
1. From!the!(%)%*'!K.327<'6!menu,!select!the!N]series!profile!you!wish!to!edit.!If!an!N]series!
profile!does!not!already!exist,!use!the!steps!outlined!in!Section!4.5!of!this!manual!to!create!a! new!profile!for!the!devices!you!wish!to!update.! !
2. Navigate!to!the!Firmware!Update!Tab!(pictured!below).!
!
3. Check!the!box!next!to!“D87,!6',,7)*6”!setting!at!the!top!of!the!menu,!then!select!“:$8%,'!2.3+!%!
6$'&727'8!27.+N%.'!27<'!3)!%!F@K!6'."'.”.! !
4. Using!the!F@KV!:6'.V!%)8!K%66N3.8!27'<86!(making!sure!to!re]enter!your!password!in!the!Confirm!
field),!enter!the!FTP!location!of!the!newest!firmware!build!within!the!archive!you!have!created.! (this!will!be!a!file!ending!in!.tar.gz)! !
5. Take!a!moment!to!verify!that!all!other!profile!settings!are!as!you!desire!(including!screen!
resolution,!XenDesktop!settings,!etc),!and!apply!the!profile!from!the!#;++%.M!@%J.! !
6. If!you!have!not!don e !so !a lre a d y ,!up load!the!latest!firmwa re !b u ild !to !y o u r!v S p ac e !Management!
Center!server,!using!the!(%)%*'!F7.+N%.'!menu!under!the!A8+7)76,.%,73)!@%J.! !
7. Once!the!above!steps!have!been!completed,!head!to!the!(%)%*'!P'"7&'6!menu!under!the!
P'"7&'!(%)%*'+'),!@%J!and!initiate!a!firmware!update!on!the!devices!of!your!choice,!selecting! the!most!recent!firmware!version!availab le.!
!
At!this!point!the!selected!devices!will!begin!pulling!updated!firmware!in!the!order!specified!within!the! catalog.txt!with!automatic!reboots!between!each!firmware!version!until!the!process!is!complete.!
!
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331208_v2!
U0?8!D`%+$<'!32!F@K!F3<8'.!#',;$!:67)*!F7<'Q7<<%!!
In the case of FileZilla, hosting an existing folder on your host system is a simple process. Once installed, open the FileZilla server interface and complete the following steps:
1. Click on the Users icon at the top left of the FileZilla Server window.
2. Click the Add button under the Users section to the right of the window and create a new user. (This will be the user account you add to your NComputing device later in this guide)
3. Add a new folder under the Shared Folders section and select the folder containing your firmware files. This can be the folder mentioned in the previous section, or any other folder if you’ve decided to host the files elsewhere. (Note the folder’s path as it will be important later in this guide)
Your!firmware!files!are!now!shared!and!available!for!download!via!FTP!by!your!devices.!
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331208_v2!
10.0#Troubleshooting!
!
D..3.I!@O'.'!76!%!$.3J<'+!N7,O!,O76!c7)83N6!R)6,%<<'.!$%&\%*'0!
Both!Java!and!Apache!Server!are!required!for!vSpace!
Management!Center!to!function!properly.!If!you! encounter!this!error!during!installation,!check!to!make! sure!that!you!have!successfully!installed!both!of!these!
components!and!try!again.!For!your!convenience,! installers!for!both!of!the se !p ro d u ct s!a re !inc lu d ed !a s !pa rt ! of!the!“Default”!vSpace!Management!Center!installation!method.!
!
D..3.I!A;,O'),7&%,73)!2%7<'8!
If!you!receive!this!error!while!attempting!to!log!in!to!the!
vSpace!Management!Center!user!interface,!check!that! you!are!using!the!correct!credentials!and!try!again.!Also! check!that!your!caps!lock!and!num!lock!sett in gs !a re!n o t !
interfering!with!the!cor rec t!e n try !o f!y ou r!User!ID!and! Password.!!
!
(M!8'"7&'!83'6)g,!6O3N!;$!7)!"#$%&'!(%)%*'+'),!-'),'.!
Make!sure!that!you’ve!added!the!device!to!vSpace!Management!Center.!Note!that!this!doesn’t! necessarily!happen!automatically.!Refer!to!#'&,73)!90L!A887)*!%!P'"7&'!,3!"#$%&'!(%)%*'+'),!-'),'.! within!this!document!for!detailed!instructions.!For!information!on!configuring!your!DHCP!server!to! automatically!link!NComputing!devices!to!vSpace!Management!Center,!review!the!following!Knowledge!
Base!article:!http://www.ncomputing.com/kb/Configuring]DHCP]for]Automatic]N]series]
Configuration_338.html!!
Also,!be!sure!that!your!firewall!and!network!security!resources!are!configured!to!allow!vSpace! Management!Center!to!communicate!with!devices!in!your!en v iro nment.!For!detailed!information!on!
Firewall!and!Antivirus!configuration!for!NComputing!products,!review!the!following!Knowledge!Base! article:!http://www.ncomputing.com/kb/Configuring]Firewall]and]Antivirus]for]NComputing]
Products_63.html!
!
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!
(%)%*'+'),!#'."'.!-3))'&,73)!#,%,;6I! E22<7)'!
An!offline!status!can!be!an!indication!that!the!NC!
Management!Server!service!is!not!currently!running!on! the!host!system.!!
To!check!the!status!of!the!Management!Server!service,! open!the!Services!window!under!Start]>Administrative!
Tools!on!the!host!system!or!simply!run!“services.msc”! from!the!start!menu.!Once!open ed ,!sea rch!fo r!“N C!
Management!Server”.!!
!
b@@K!#,%,;6!?11!D..3.!
An!HTTP!Status!500!error!can!usually!be!resolved!by! simply!clearing!your!browser’s!cache.!This!error!may!
present!itself!in!certain!rare!cases!including!when!the! browser!cache!is!not!cleared!after!a!new!version!of!VMC! is!installed,!as!outlined!in !th e !in sta lla tio n !se c tio n !o f!th is !
manual.!!
!
@O'!eD)%J<'!%;,3!<%;)&Of!%)8!eD)%J<'!%;,3!<3*!322f!6',,7)*6!83)g,!6''+!,3!%22'&,! +M!8'"7&'6!
These!features!have!recently!been!added!to!vSpace!Management!Center!to!give!administrators!more!
options!for!controlling!application!and!session!behavior.!A!future!firmware!release!will!enable!these! settings!on!the!device!side.!!
!
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11.0#Support#and#Additional#Resources!
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The!Help!module!of!the!Navigation!bar!can!direct!you!to!several!of!NComputing’s!support!resources.! These!resources!are!outlined!below:!
!
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To!request!Technical!Support!for!NComputing!products,!please!visit!the!NComputing!Support! page!at!http://www.ncomputing.com/support!
4-3+$;,7)*!])3N<'8*'!B%6'!
For!additional!technical!documentation,!solutions,!and!how]toe’s,!visit!
http://www.ncomputing.com/kb/!
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Information contained in this document may have been obtained from internal testing or from a third party. This information is for informational purposes only. Information may be changed or updated without notice. NComputing reserves the right to make improvements and/or changes in the products, programs and/or specifications described herein anytime without notice. All NComputing software is subject to NComputing intellectual property rights and may be used only in conjunction with Genuine NComputing hardware and in accordance to the NComputing End User Licensing agreement and Terms of Use.
www.ncomputing.com
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