Ncomputing L350, L300 User Manual
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NComputing!L300!and!L350!User!Manual!!
Page!>!of!?@!! ! 498943_v2!
AB65-*%&*!C5*/:,3!
Please!note!that!reproduction!of!this!User!Manual!in!whole!or!in!part,!without!express!written!
permission!from!NComputing,!is!not!permitted.!
NComputing!reserves!the!right!to!make!improvements!and/or!changes!to!this!User!Manual!and!to!the!
products,!programs!and/or!specifications!described!herein!at!any!time!without!notice.!Information!
contained!in!this!document!may!have!been!obtained!from!internal!testing!or!from!a!third!party.!
NComputing!shall!not!be!liable!for!any!direct,!indirect,!special,!incidental!or!consequential!damages!in!
connection!with!the!use!of!this!material.!The!latest!version!of!this!User!Manual!can!be!downloaded!from!
the!“Documentation”!page!in!the !Sup po rt!sec tion!o f!the!N Co m p uting !we bs ite!at:!!
www.ncomputing.com!!
Refer!to!the!Limited!Hardware!Warranty!applicable!to!your!region!for!information!on!what!is!and!what!
is!not!covered!by!the!w a rra n ty ,!yo u r!re s po n s ib ilitie s,!e xc lu sio n s,!a n d !h o w !to !o b ta in !se rv ice.!It!is!your!
responsibility!to!download!a!copy!of!the !w arran ty!at!th e!tim e!of!p urch as e!to!ke ep !for!you r!reco rd s.!The!
warranty!can!be!downloaded!from!the!“Documentation”!page!in!the!Support!section!of!the!NComputing!
website.!!
Please!refer!to!the!End!User!License!Agreement!(EULA)!and!Terms!of!Use!(TOU)!that!are!presented!for!
your!review!during!the!software!installation!process.!The!information!contained!in!these!documents!is!
very!important.!The!EULA!and!TOU!constitute!agreements!between!you!and!NComputing!and!are!
accepted!by!you!by!installing!and!using!the!product.!It!is!your!respon s ib ility !to !p r in t!a !c o p y!o f!t h e !EULA!
and!TOU!directly!from!the!installer!in!order!to!keep!for!your!records.!!
This!product!gives!users!shared!access!to!computer!resources.!It!is!not!a!computer,!and!may !n o t!s u p p o r t!
all!software!applications,!especially!highZresolution!graphics!applications!or!3D!games!that!are!design ed !
to!be!supported!by!standZalone!computers.!Similarly,!it!may!not!support!all!hardware!peripherals!that!
are!designed!to!be!supported!by!standZalone!computers.!
Refer!to!your!computer!operating!system!and!application!software!vendors’!license!agreements!for!
information!on!using !th e s e!p ro d u ct s!with!NComputing!syst ems.!Additional!software!licenses!may!be!
required.!
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NComputing!L300!and!L350!User!Manual!!
Page!#!of!?@!! ! 498943_v2!
Microsoft®!Windows®!Licenses.!You!are!licensed!by!NComputing!to!use!the!vSpace!Server!software!
under!the!terms!of!the!EULA.!You!must!also!acquire!the!appropriate!number!of!Windows!Server!licenses!
and!Client!Access!Licenses!for!each!device!or!user!accessing!Windows!Server!software.!You!cannot!use!
the!vSpace!Server!software!with!Windows!Client!software!(i.e.,!Windows!Vista,!Windows!7)!unless!a!
single!user!and!no!other!user!accesses!the!same!Windows!Client!software!at!any!one!time,!or!you!are!
authorized!to!do!so!under!an!applicable!license!from!Microsoft!or!as!expressly!set!forth!in!the!
“Microsoft!Windows!Server!to!Windows!XP!License!Rights”!section!of!the!NComputing!EULA.!In!all!cases,!
your!rights!and!obligations!with!respect!to!the!use!of!vSpace!Server!software!with!Windows!Server!
software!and!Windows!Client!software!are!defined!by!both!the!NComputing!vSpace!Server!software!
EULA!and!the!applicable!Microsoft!Software!License!Agreement!or!EULA.!For!more!information!on!
licensing!with!Micros of t!o p er at in g!s ys te ms!see:!!www.ncomputing.com/mslicensing!!
For!single!user!applications!of!your!LZseries!product!such!as!remote!control,!digital!signage!and!1:1!VDI!
refer!to!the!same!web!page!for!inform atio n!o n!clien t!op era ting!sys tem s!cu rren tly!su pp orte d.!!
The!NComputing!hardware!and!software!products!described!in!this!user!manual!are!protected!by!
numerous!granted!and!pending!U.S.!and!international!patents.!Some!components!of!NComputing!
products!utilize!openZsource!software.!Please!refer!to!the!GPL!Declarations!section!of!this!User!Manual!
for!more!information.!
©!2015!NComputing!Co.,!Ltd.!All!rights!reserved.!NComputing,!vSpace!Server,!and!Numo!are!registered!
trademarks!of!NComputing!Co.,!Ltd.!Microsoft,!Windows,!Windows!Media,!and!DirectShow!are!
registered!trademarks!of!Microsoft!Corp o ration .!In te l,!C o re !2 ,!C o re !i5 ,!an d !C o r e !i7!a r e!r eg is te re d !
trademarks!of!Intel!Corporation.!VESA!is!a!trademark!of!Video!Electronics!Standards!Association.!
Kensington!is!a!trademark!of!ACCO!World!Corporation.!!All!other!trademarks!are!the!property!of!their!
respective!owners.!
NComputing!L300!and!L350!User!Manual!!
Page!D!of!?@!! ! 498943_v2!
EFG")!HI!JHCE)CE9!
Important!Notices!........................................................................................................................................!2!
Safety!Information!.......................................................................................................................................!6!
Regulatory!Compliance!................................................................................................................................!7!
FCC!Information!.......................................................................................................................................!7!
GPL!Declarations!......................................................................................................................................!9!
Product!Overview!......................................................................................................................................!10!
L300!and!L350!(LZseries)!Models!...........................................................................................................!10!
Host!Setup!.................................................................................................................................................!11!
System!Requirements!................................................................ ............................................................!11!
vSpace!Server!software!installation!.......................................................................................................!11!
Installation!on!Win d o w s !7 !o r!Windows!8!..............................................................................................!12!
NComputing!vSpace!Server!Setup!Wizard!.............................................................................................!14!
User!Account!Creation!...........................................................................................................................!16!
MSI!Installer!and!Uninstaller!Options!....................................................................................................!17!
Product!Registration!................................ ..................................................................................................!18!
Online!Registration!................................................................................................................................!18!
Offline!Registration!................................................................................................................................!22!
Registration!Reminder!...........................................................................................................................!24!
Updating!the!vSpace!Server!Software!................................................................ ...................................!25!
Uninstallation!........................................................................................................................................!25!
Windows!Configuration!Notes!...............................................................................................................!26!
Client!Access!License!(CAL)!Installation!.................................................................................................!26!
LZseries!Hardware!Setup!............................................................................................................................!27!
L300!Device!Setup!.................................................................................................................................!27!
L350!Device!Setup!.................................................................................................................................!28!
Network!connection!..............................................................................................................................!28!
Installation!with!monitor!mount!...........................................................................................................!29!
LZseries!Firmware!Update!......................................................................................................................!30!
Using!Your!L300!or!L350!Access!Devices!...................................................................................................!31!
The!“Server!Selection”!Screen!...............................................................................................................!31!
Device!Information!................................................................................................................................!32!
The!“Device!Setup”!Screen!....................................................................................................................!32!
Device!Setup!Z!The!“Connection!Settings”!Tab!......................................................................................!33!
Device!Setup!Z!The!“Manage!Groups”!Tab!............................................................................................!34!
Device!Setup!Z!The!“Login!Settings”!Tab!................................................................................................!34!
Device!Setup!Z!The!“Network”!Tab!........................................................................................................!35!
Device!Setup!Z!The!“Password”!Tab!.......................................................................................................!36!
Device!Setup!Z!The!“Update”!Tab!..........................................................................................................!37!
Returning!to!the!“Server!Selection”!Screen!..........................................................................................!38!
L300!and!L350!Multimedia!Acceleration!...................................................................................................!39!
Troubleshooting!&!error!messages!...........................................................................................................!40!
Glossary!.....................................................................................................................................................!42!
FAQ!............................................................................................................................................................!44!
NComputing!vSpace!Server!8.3!NCZConsole!Guide!...................................................................................!46!
1.1!Installing!and!Registering!vSpace!Server!.........................................................................................!46!
1.2!Connecting!Your!Devices!.................................................................................................................!46!
NComputing!L300!and!L350!User!Manual!!
Page!(!of!?@!! ! 498943_v2!
2.0!NComputing!vSpace!Server!.................................................................................................................!47!
2.1!vSpace!Information!..........................................................................................................................!47!
2.2!License!Information!.........................................................................................................................!48!
2.3!System!Settings!Z!Common!..............................................................................................................!49!
2.4!System!Settings!–!LZSeries/MZseries!................................................................................................!50!
2.5!System!Settings!–!Performance!Profiles!..........................................................................................!51!
2.6!System!Settings!–!Performance!Profiles!ADVANCED!.......................................................................!51!
3.0!Profiles!.................................................................................................................................................!54!
4.0!Sessions!...............................................................................................................................................!55!
4.1!Session!Overview!.............................................................................................................................!55!
4.2!Session!Information!.........................................................................................................................!55!
4.3!Session!Controls!...............................................................................................................................!56!
5.0!Device!Management!............................................................................................................................!58!
5.1!LZseries!.............................................................................................................................................!58!
5.2!Device!Groups!..................................................................................................................................!59!
5.3!Information!Tab!...............................................................................................................................!61!
5.4!Connections!Tab!..............................................................................................................................!61!
5.5!Server!Groups!Tab!...........................................................................................................................!62!
5.6!Login!Tab!..........................................................................................................................................!64!
5.7!Network!Tab!....................................................................................................................................!65!
5.8!Password!Tab!...................................................................................................................................!66!
5.9!Update!Tab!......................................................................................................................................!67!
5.10!Search!Settings!and!Columns!.........................................................................................................!68!
5.11!Configuration!Profiles!....................................................................................................................!68!
5.12!Creating!Profiles!............................................................................................................................!69!
5.13!Editing!Profiles!...............................................................................................................................!69!
5.14!Applying!Profiles!............................................................................................................................!71!
6.0!Remote!vSpace!Servers!.......................................................................................................................!72!
6.1!Enabling!Remote!Console!Support!..................................................................................................!72!
6.2!Remote!Console!Features!................................................................................................................!73!
7.0!Common!Tasks!.....................................................................................................................................!74!
7.1!Helpdesk!Tasks!Z!Remote!Viewing!and!Controlling!a!Device!Session!..............................................!74!
7.2!Maintenance!Tasks!Z!Performing!a!Firmware!Update!on!an!Active!Device!.....................................!75!
7.3!Deployment!Tasks!–!Installing!and!Config u rin g !a !n ew!Computer!Lab!.............................................!76!
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NComputing!L300!and!L350!User!Manual!!
Page!@!of!?@!! ! 498943_v2!
9%K,*L!A&K5-B%*/5&!
Refer!to!the!following!to!prevent!any!physical!injury!or!loss!of!assets!caused!by!damage!to!the!product.!
A!user!must!read!this!User!Manual!carefully!before!use!and!properly!follow!the!instructions.!
• Make!sure!that!the!place!of!installation!is!not!too!hot!(above!35˚C),!too!cold!(below!0˚C),!or!too!
wet!(above!85%!relative!humidity).!
• Avoid!any!severe!impacts!to!the!product!
• Make!sure!that!the!product!is!not!exposed!to!direct!sunlight!or!any!hot!machinery.!
• Please!keep!the!product!away!from!any!items!which!have!strong!magnetic!properties.!
• Do!not!disassemble,!repair!or!rebuild!the!product.!
• Please!properly!route!all!cables!and!power!cords!to!avoid!a!tripping!hazard.!An!electric!shock,!
fire,!damage!to!the!product!or!physica l!injury!m a y!oc cu r!as!a!res ult!of!tripp ing !ove r!the !cab le.!
NComputing!L300!and!L350!User!Manual!!
Page!?!of!?@!! ! 498943_v2!
M,N01%*5-L!J5B61/%&:,!
FCC!Information!
This!equipment!has!been!tested!and!found!to!comply!with!the!limits!for!a!class!B!digital!device,!pursuant!
to!part!15!of!the!FCC!Rules.!
These!limits!are!designed!to!provide!reasonable!protection!against!harmful!interference!in!a!residential!
installation.!This!equip m e n t!g e n era te s ,!us e s,!and!can!radiate!radio!frequency!energy,!and!if!not!installed!
and!used!in!accordance!with!the!instructions,!may!cause!harmful!interference!to!radio!communications.!
However,!there!is!no!guarantee!that!interference!will!not!occur!in!a!particular!installation.!If!this!
equipment!does!cause!harmful!interference!to!radio!or!television!reception,!which!can!be!determined!
by!turning!the!equipment!off!and!on,!the!user!is!encouraged!to!try!and!correct!the!interference!by!one!
or!the!following!measures:!
• Reorient!or!relocate!the!receiving!antenna!
• Increase!the!separat io n !b e tween!the!equipmen t!a n d !t h e!r ec e ive r!
• Connect!the!equipment!to!a!power!outlet!on!a!circuit!different!from!which!the!receiver!is!
connected!
• Consult!your!dealer!or!an!experienced!radio!TV!technician!for!help!
Changes!or!modifications!not!expressly!approved!by!the!party!responsible!for!compliance!could!void!the!
user’s!authority!to!operate!the!equipment.!!
For!enhancing!performance!and!reliability,!we!recommend!usi n g !a n !F T P !o r!S T P !c a b le !b e t ween!the!L300!
or!L350!and!the!network!devices.!!
전자파적합등록 (EMC Registration)
=9AOPM)=PCJJP"#($!
• 기기의 명칭(모델명) : Network!virtual!desktop!(L350)!!
• 인증!번호!:!MSIPZREMZNCCZL350!
• 인증!받은!자의!상호!:!엔컴퓨팅!주식회사!
• 제조자/제조국가!:!엔컴퓨팅!주식회사/한국!
• 제조년월!:!제품!뒷면!참고!
CJJP"#$$!QGR!
• 기기의 명칭(모델명) : Network!virtual!desktop!(L300)!!
• 인증!번호!:!NCCZL300!(B)!
• 인증!받은!자의!상호!:!엔컴퓨팅!주식회사!
• 제조자/제조국가!:!엔컴퓨팅!주식회사/한국!
• 제조년월!:!제품!뒷면!참고!
NComputing!L300!and!L350!User!Manual!!
Page!S!of!?@!! ! 498943_v2!
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)0-56,%&!J5BB0&/*LT!!
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2/3653%1!A&K5-B%*/5&T!!!
!
This!symbol!means!that!according!to!local!laws!and!regulations!your!product!should!be!disposed!of!
separately!from!household!waste.!The!separate!recycling!of!your!product!will!help!ensure!that!it!is!
recycled!in!a!manner!that!protects!human!health!and!the!environment.!
NComputing!L300!and!L350!User!Manual!!
Page!U!of!?@!! ! 498943_v2!
GPL!Declarations!
The!NComputing!L300!and!L350!access!device!contains!–!in!part!–!some!free!software!(software!licensed!
in!a!way!that!ensures !yo u r!fre e d o m !t o!r u n,!c o p y,!d ist rib u te ,!stu d y ,!ch a ng e !a nd !improve!the!software) .!
This!free!software!is!also!contained!in!the!L300!and!L350!firmware!update!files!that!are!distributed!
together!with!NComputing!vSpa ce !Serve r!softw a re!insta llation!p acka ge s!that!a re!exp res sly!for!the !L300!
or!L350.!The!free!software!contained!within!the!L300!and!L350!firmware!includes!a!version!of!XZ
LOADER,!UZBOOT,!LINUX,!LIBSYSFS,!LIBUCI,!LIBUSBIP,!ETHTOOL,!UCLIB C ,!Q T !a n d!BUSYBOX.!!
Further,!for!at!least!three!(3)!years!from!the!date!of!distribution!of!the!applicable!product!or!software,!
we!will!give!to!anyone!who!contacts!us!at!gplcoderequest@ncomputing.com,!for!a!charge!of!no!more !
than!our!cost!of!physically!performing!sou rce!co de !distribution,!a!m achineZreadable!copy!of!the!
complete!corresponding!source!code!for!the!version!of!the!software!that!we!distributed!to!you.!For!
additional!information!refer!to!this!page!on!the!NComputing!website:!!
www.ncomputing.com/gplcodedownload!
!
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NComputing!L300!and!L350!User!Manual!!
Page!V$!of!?@!! ! 498943_v2!
O-5'0:*!H8,-8/,7!
The!NComputing!LZseries!access!devices!with!vSpace®!desktop!virtualization!software!dramatically!cut!your!
computing!costs!by!enabling!multiple!users!to!share!a!single!PC,!server!or!virtual!machine.!Each!user!gets!their!own!
virtual!desktop!with!a!rich,!multimedia!computing!experience!that!is!practically!indistinguishable!from!running!on!a!
full!PC.!Best!of!all,!IT!staff!and!end!users!do!not!nee d !spe cial!train ing !be ca use !this!e ndZto Zend!solution!is!easy!to!
manage!and!is!compatible!with!standard!desktop!applications.!
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L300!and!L350!(LZseries)!Models!
The!LZseries!delivers!the!best!possible!virtual!desktop!experience!with!the!addition!of!a!highZperformance!video!
acceleration!system!that!supports!full!screen!motion!video,!higher!screen!resolutions!and!more!USB!ports.!The!LZ
series!is!available!in!two!distinct!versions:!L300!and!L350.!This!manual!covers!the!L300!and!L350!on!Windows!
operating!systems!(refer!to!the!NComputing!online!Knowledge!Base!at!www.ncomputing.com/support!and!search!
on!“OS!Support,”!for!specific!Windows!operating!systems!supported).!For!documentation!on!available!Linux!
operating!system!support!–!refer!to!the!Knowledge!Base!(search!on!“LZseries!Linux”).!The!following!table!
summarizes!the!key!features!of!L300!and!L350.!
!
"#$$!
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Display!Output!
VGA!
DVIZD!
Maximum!Screen!Resolution!(Wide)!
1920x1080!
1920x1200!
Maximum!Screen!Resolution!(Standard!4:3)!
1600x1200!
1600x1200!
Maximum!Color!Depth!
24Zbit!
24Zbit!
Mouse!&!Keyboard!Ports!
2x!USB!1.1!
2x!USB!2.0!
Speaker!Port!
Yes!
Yes,!digital!quality!
Microphone!Port!
Yes!
Yes,!digital!quality!
USB!Peripheral!Ports!
2x!USB!2.0!
2x!USB!2.0!
Acceleration!for!fullZscreen!video!
Yes!
Yes!
Host!System!
Network!
End!User!Environment!
Access!
Device!
NComputing!L300!and!L350!User!Manual!!
Page!VV!of!?@!! ! 498943_v2!
W53*!9,*06!
System!Requirements!
Starting!with!vSpace!Server!6.5,!the!maximum!number!of!LZSeries!users!is!increased!to!100.!However!the!
number!of!users,!intended!application!suite!and!overall!performance!expectation!will!ultimately!
determine!how!powerful!a!computer!must!be!used!in!order!to!deliver!the!desired!multiZuser!experience.!
The!tables!below!give!recommended!specifications!for!a!vSpace!Server!host!computer!running!a!typical!
application!set,!based!on!the!number!of!users!and!type!of!access!device.!NComputing!recommends!you!
always!test!your!environment!in!advance!of!dep loym e nt!to !ensu re!it!m eets !you r!exp ecta tion s.!!
M,:5BB,&','!W53*!W%-'7%-,!J5&K/N0-%*/5&!!
Host!
Configurations!
Number!of!Users1!
1Z10!
10Z20!
20Z30!
30Z50!
50Z75!
75Z100!
CPU*!!
(minimum!or!
equivalent)!!
Intel™!!
Core!2!
Quad!!
Intel!Core™!
i7!!
Intel!Core!
i7!!
Intel!Core!
i7!!
Dual!
Xeon™!!
Dual!Xeon!
Memory!(64Zbit!
OS)!
6!GB!!
8!GB!
12!GB!
16!GB!
24!GB!
24!GB!
V
!E+,!&0BX,-!5K!03,-3!*+%*!L50-!/&3*%11%*/5&!7/11!30665 - *!' , 6 , & ' 3 !0 6 5 & !*+ , !+ 5 3 *Y3 !: 5 & K/N 0 -% * /5 & !% & '!
L50-!,&'P03,-3Z!6,-K5-B%&:,!,[6,:*%*/5&3\!O,-K5-B%&:,!-,301*3!%-,!+/N+1L!',6,&',&*!065&!*+,!
/&'/8/'0%1!+53*!+%-' 7%-,]!B,B5-L]!%66 1/: % */5 & 3 !X , /& N !0 3,']!H9!%&'!&,*75-4 !: 5 & ' /*/5 & 3 !7/*+/&!%&L!
"FC\!Host%requirements%will%vary,%please%test%your%multi4user%environment%before%deployment.%%
For!additional!sizing!guidelines!refer!to!the!following!Knowledge!Base!articles:!
• Scaling!vSpace!Server!Deployments!
• Deployment!Checklist!
For!Microsoft!OS!licensing!information!see!the!paragraph!on!page!3!and!
www.ncomputing.com/mslicensing!!
For!each!LZseries!device!you!will!need:!
• Keyboard!and!mouse!(USB)!
• Monitor!!
• A!category!5/6!network!cable!to!connect!to!your!existing!Ethernet!network!
• Optional:!speakers,!headphones,!microphones!and!USB!p e rip herals!
vSpace!Server!software!installation!
Per!the!instructions!below,!always!check!the!NComputing!website!for!the!latest!vSpace!Server!software.!
The!software!on!the!CD!in!your!package!may!not!be!the!latest!version.!
NComputing!L300!and!L350!User!Manual!!
Page!V>!of!?@!! ! 498943_v2!
• Insert!the!software!installation!CD!into!the!host!computer's!CD!drive.!In!most!cases,!a!windo w!
will!automatically!appear!after!a!few!seconds!with!installation!options.!If!the!Windows!
“AutoPlay”!dialog!appears!(as!seen!below),!select!“Run!CD_Install.exe”.!If!neither!appears,!go!to!
"My!Computer,"!open!the!CD!drive's!icon,!and!start!the!"Setup"!application.!
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• At!the!initial!setup!screen,!click!the!"Download!Latest!Software"!button.!This!will!launch!a!
browser!window!at!the!NComputing!Software!Download!Center.!Locate!the!correct!software!
based!on!product!model!and!operating!system,!and!download!the!corresponding!“zip”!folder.!
• Note!that!the!current!version!of!vSpace!Server!is!always!located!at!
www.ncomputing.com/downloads!
• If!Internet!access!is!unavailable,!click!“Browse!CD”!to!locate!the!installer!file!per!the!next!step!
• After!downloading!and!extracting!the!installer!files,!or!alternately!locating!them!on!the!product!
CD,!run!the!vSpace!Server!Installer!by!launching!*.MSI!installer!for!a!first!time!installation.!If!you!
are!updating!an!existing!vSpace!Server!installation,!refer!to!the!Release!Notes!for!specific!install!
instructions.!
Installation!on!Windows!7!or!Windows!8!
You!must!have!administrative!rights!to!install!vSpace!Server!8!onto!Windows!7!or!Windows!8.!However,!
unlike!in!Windows!Server!2008!R2,!the!actual!“Administrator”!account!is!not!enabled!by!default!in!
Windows!7!and!8.!So,!even!though!you!may!be!loggedZin!as!a!user!that!is!a!member!of!the!
Administrators!group,!you!still!won’t!have!sufficient!“administrative!rights”!to!install!vSpace!Server!8,!
and!the!MSI!installer!will!generate!an!error!message!saying:!“You!need!adm in istrative!righ ts!to!ins tall!
this!software.!Installation!Failed.”!!
To!check!what!user!account!is!the!right!one!for!vSpace!Server!installation!open!the!Command!Prompt!
and!invoke!following!command:!
! wmic useraccount get name,sid,status
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This!will!show!the!user!accounts!in!form!of!a!list!similar!to:!
Name SID Status
Admin S-1-5-21-3686465141-1345607283-3162306831-500 OK
Guest S-1-5-21-3686465141-1345607283-3162306831-501 Degraded
HomeGroupUser$ S-1-5-21-3686465141-1345607283-3162306831-1003 OK
John S-1-5-21-3686465141-1345607283-3162306831-1002 OK
Paul S-1-5-21-3686465141-1345607283-3162306831-1005 OK
For!vSpace!Server!installation!an!account!whose!Security!Identifier!(SID)!ends!with!Z500!(the!‘Admin’!
account!in!the!above!examp le )!must!be!chosen.!That!a cc ou n t !ca n ’t!b e!lo c ke d !(d e gr ad e d ).! Unlock!the!
account!and!set!up!a!password!for!it!if!necessary.!To!start!an!“Administrative!Command!Prompt”!for!the!
selected!administrative!user!invoke!the!following!command!(the!password!of!the!administrative!user!
must!be!entered!when!prompted):!
! runas /user:Admin cmd.exe
To!make!sure!the!“Administrative!Command!Prompt”!has!been!started!for!the!right!user!invoke!this!
command:!
! whoami /user
Its!output!will!be!sim ila r!t o :!
User Name SID
========== =========================================
Win7/Admin S-1-5-21-3686465141-1345607283-3162306831-500
Make!sure!the!SID!ends!with!Z500.!Otherwise!the!vSpace!Server!installation!might!fail.!
Once!the!“Administrative!Command!Prompt”!console!pops!up,!launch!the!installer!using!the!following!
command:!!!
! msiexec /i install-filename.msi
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NComputing!vSpace!Server!Setup!Wizard!
• At!the!installer’s!"Welcome"!screen,!click!on!the!"Ne xt "!b u tt on !which!will!take!you!to!the!
antivirus!and!firewall!warning!screen.!Read!and!follow!the!instructions,!then!click!on!the!"Next"!
button.!
When!dealing!with!certain!firewall!applications,!you!may!need!to!make!su re!tha t! th e!
NComputing!services!and!applications!have!proper!access!permission!to!the!network.!Following!
table!contains!the!rules,!which!must!be!set!o n!the !firew all.!vSpa ce!S erve r!installer!au tom a tically!
configures!the!Windows!Firewall.!
Please!see!our!Knowledge!Base!at!http://www.ncomputing.com/support!for!more!details.!
A&X50&'!-01,3!
Process!
Protocol!
Port!
Source!
Purpose!
System!
TCP!
27605!
Clients!or!vSpace!Servers!
Terminal!connections!
Session!view!from!remote!NCZ
Console!
NCWTService.exe!
TCP!
3681!
Another!vSpace!Server!
Remote!NCZConsole!connection!
NCWTService.exe!
TCP!
3682!
Another!vSpace!Server!
Remote!NCZConsole!connection!
NCWTService.exe!
TCP!
3683!
Another!vSpace!Server!
Remote!NCZConsole!connection!
Bootsrv.exe!
UDP!
1283!
Clients!or!vSpace!Servers!
from!local!subnet!
vSpace!Servers!autoZdiscovery!
Firmware!updates!
H0*X50&'!-01,3!
Process!
Protocol!
Port!
Destination!
Purpose!
NCWTService.exe!
TCP!
3630!
register.ncomputing.com!
Software!registration!and!
activation!
NCWTService.exe!
TCP!
80!
register.ncomputing.com!
Software!registration!and!
activation!(fallback!port!if!3630!is!
not!available)!
NCWTService.exe!
TCP!
443!
HTTPS!proxy!
Software!registration!and!
activation!through!HTTPS!proxy!
NCZConsole.exe!
TCP!
27605!
Another!vSpace!Server!
Session!view!on!remote!vSpace!
Server!
NComputing!L300!and!L350!User!Manual!!
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Process!
Protocol!
Port!
Destination!
Purpose!
NCZConsole.exe!
UDP!
1027!
255.255.255.255!
UDP!broadcast!based!device!search!
NCZConsole.exe!
UDP!
1027!
224.0.0.1!
Multicast!based!device!search!
NCZConsole.exe!
UDP!
1027!
Clients!
IP!range!based!device!se ar ch !a n d !
device!management!
NCZConsole.exe!
UDP!
1283!
255.255.255.255!
vSpace!Servers!autoZdiscovery!
• At!the!software!End!User!License!Agreement!and!Terms!of!Use!screens,!read!the!agreements!
and!if!you!agree,!click!on!the!"I!agree"!checkbox,!and!then!click!on!the!"Next"!button.!
!
• At!the!Select!Installation!Folder!screen,!confirm!installation!to!the!default!folder!or!enter!a!new!
installation!folder!for!the !vS p a ce !S er ve r!so ft w a re . !
!
• At!the!final!“Confirm!Installation”!screen,!click!“Install”!to!begin!the!software!installation!and!
then!follow!the!additional!prompts.!Th is!process!may!take!up!to!5!minutes!to!complete,!and!it!is!
normal!for!the!system!to!beep!frequently.!The!installer!may!appear!to!stop,!but!if!the!mouse!
cursor!regularly!switches!between!the!pointer!and !the!h ou rglass ,!everyth ing !sho uld !be!
proceeding!normally.!If!the!installer!takes!longer!than!15 !minutes!to!complete,!p le a se !contact!
NComputing!technical!support!for!assistance.!
NComputing!L300!and!L350!User!Manual!!
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!
• At!the!"vSpace!Server!successfully!installed"!screen,!click!“Close”!to!end!the!installer,!and!select!
whether!or!not!to!immediately!restart!the!computer!(a!restart!is!required!before!vSpace!Server!
can!be!used).!!
• Proceed!to!the!following!sections!to!connect!your!LZseries!devices,!register!and!activate!th e !
software!and!devices!and!update!the!device!firmware!(as!needed).!
User!Account!Creation!
The!L300!and!L350!can!access!a!Windows!session!using!either!local!or!domain!user!accounts.!The!
optimal!type!of!user!account!will!vary!depending!on!the!type!of!environment!the!vSpace!Server!host!is!
being!deployed!into.!You!can!use!existing!accounts!or,!if!preferred,!create!new!user!accounts!specifically!
for!the!terminals.!!
To!create!new!local!user!accounts!and!add!them!to!the!Remote!Desktop!Users!Group:!
1. From!the!host!Windows!Server!2012R2!session,!right!click!“Start”!then!click!on!“Computer!
Management”.!
2. From!within!the!Computer!Management!window!under!System!Tools!select!“Local!Users!and!
Groups”!in!the!left!navigation!tree.!
3. Right!Click!on!“Users”!and!select!“New!User…”!to!create!as!many!new!users!as!needed.!!
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!
4. Select!“Groups”!from!the!left!navigation!tree !and!double!click!on!“Remote!Desktop!Users”.!Click!
“Add”!and!then!enter!either!the!user!names!you’ve!recently!created,!or!simply!enter!
“everyone”.!
If!you!are!installing!a!ho s t!in t o !a !d o m a in !e n v iro n ment!which!uses!do m a in !u s er !a cc o u n ts ,!contact!your!
local!system!or!netw or k!a d m in is tra to r!t o !h av e !th em!create!any!additional!u s er !ac co u n ts !th a t!y ou !may!
need.!
MSI!Installer!and!Uninstaller!Options!
The!MSI!installer!for!vSpace!Server!8!has!“ADDUSERS=0”!available!as!a!command!line!option!to!enable!
silent!installs!while!suppressing!the!popup!window!asking!if!you!want!to!add!new!users.!An!option!is!
added!to!the!uninstaller!to!provide!options!for!handling!an!existing!vSpace!Server!host!license!during!a!
silent!uninstall.!The!available!options!when!running!from!the!Command!Line!are:!
!
! “DELETELICENSE=0”!–!do!NOT!remove!vSpace!Server!license!
! “DELETELICENSE=1”!–!popup!box!will!appear!
! “DELETELICENSE=2”!–!remo ve!vSpace !Server!licen se !without!popup!
!
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O-5'0:*!M,N/3*-%*/5&!
!
!
Product!registration!is!required!for!the!vSpace!Server!software!to!enable!normal!product!use,!
downloading!updates,!and!technical!support.!!
Select!“vSpace!Server!Registration”!from!the!Windows!Start!menu!or!from!the!Apps!screen!in!Windows!
Server!2012!as!seen!below:!
!
!
!
• At!the!registration!program!“welcome”!screen,!if!vSpace!Server!password!protection!is!turned!
on,!you!will!need!to!enter!your!password.!Then!click!the!"Next"!button.!
!
• Next,!you!are!presented!with!the!vSpace!Server!End!User!License!Agreement!(EULA).!If!you!
agree,!click!in!the!“I!agree”!check!box ,!an d !th e n !clic k !th e!“ N e x t” !b ut to n .!
Online!Registration!
In!the!case!of!Online !R eg is tra tio n,!follow!the!instructions!below.!Oth erw ise!sk ip!to!the !sectio n!titled!
“Offline!Registration.”!Online!registration!will!be!completed!automatically!during!software!installation.!If!
your!host!system!is!connected!to!the!internet!!
• If!you!want!to!registe r!y o u r!s o ftware!and!LZseries!access!devices!online,!leave!the!“Reg is te r!your!
contact!information!and!activate!vSpace!Server!software”!radio!button!selected,!and!click!
“Next.”!
AB65-*%&*^!
.9OFJ)!9)M.)M!9HIE_FM)!M)`A9EMFEAHC!A9!M)a<AM)2!EH!M)J)A.)!.9OFJ)!9)M.)M!<O2FE)9!
FC2!E)JWCAJF"!9<OOHME\!
vSpace!Server!8!on!Windows!Server!2012!R2!
NComputing!L300!and!L350!User!Manual!!
Page!VU!of!?@!! ! 498943_v2!
• On!the!“Registration!is!required”!screen,!if!the!data!fields!are!not!already!populated!with!the!
information!entered !d ur in g!p ro d u ct !in st alla tio n,!enter!the!registered !u s e r’s!relevant!
information.!Each!field !in !th is !w in d o w !must!be!completed.!Once!you!have!entered!all!the!
required!information,!click!on !the!“Next”!button!to!proceed!to!next!step.!!
NComputing!L300!and!L350!User!Manual!!
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• On!the!“Registration!and!activation!method”!screen,!select!“Online”!and!click!“Next”!!
Note:!If!you!use!a!Proxy!Server!for!Internet!connectivity,!enter!the!Proxy!connection!data!here.!
!
• Before!the!registration!wizard!communicates!with!the!registration!server,!you!will!see!a!
“Summary”!screen!showing!all!user!information!that!will!be!registered!with!the!vSpace!Server!
software.!If!all!the!information!is!correct,!click!the!“Next”!button!to!initiate!the!process!or!click!
“Back”!if!you!wish!to!change!any!of!the!information.!
!
NComputing!L300!and!L350!User!Manual!!
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• You!will!see!a!screen!showing!the!progress!of!the!registration.!!
• When!your!registration!is!complete,!you!will!see!the!“Registration!and!activation!results”!screen.!
!
! !
NComputing!L300!and!L350!User!Manual!!
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Offline!Registration!
In!the!case!of!Offline!R e gis tr at io n ,!follow !the !instru ctio ns!b elo w .!If!you!h ave !completed!the!online!
registration!section,!skip!to!“Using!the!access!dev ice.”!
• If!you!don’t!have!stan dard!Internet!connectivity,!you!can!use!standard!email!to!register!your!
vSpace!Server!software!and!LZseries!access!devices.!
• To!use!offline!registration,!select!the!“Register…”!option,!and!click!“Next”.!
• On!the!“Registration!is!required”!screen,!if!the!data!fields!are!n o t !a lre a d y !p opulated,!enter!the!
registered!user's!relevant!information.!Each !field!in !this!w indo w !must!be!filled!in.!Once!you’ve!
entered!all!the!data,!click!the!"Next"!button.!
• On!the!next!screen!you!then!select!the!“Offline”!option!to!create!an!offZline!registration!file!and!
click!“Next.”!
• You’ll!need!to!select!the!location!where!you!wish!to!store!the!registration!data!file!that!you’ll!
later!email!to!NCom p ut in g.!Note!that!you!cannot!type!directly!into!the!“Create!activation!file”!
field,!but!you!must!click!on!the!“Save!request!file”!button!to!navigate!to!the!directory!where!you!
wish!to!store!the!offline!registration!data!file.!
• The!screenshot!below!shows!the!navigation!screen!that!allows!you!to!place!the!data!file!in!the!
desired!location.!Feel!free!to!change!the!“File!name”!to!something!other!than!“activation”,!but!
don’t!change!the!“Files!of!type”!field.!
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• Before!the!registration!wizard!writes!the!data!file,!you!will!get!a!“Summary”!screen!showing!all!
user!information!that!will!be!written!to!the!data!file.!
• If!the!information!is!c or rec t,!c lick !th e !“Next”!button!or!click!“Back”!if!you!wish!to!change!any!of!
the!information.!
• Next,!email!the!created!“OOF”!file!to!registration@ncomputing.com.!Alternately,!you!can!copy!
the!file!to!another!PC,!if!necessary,!to!send!the !em ail.!!
It!should!normally!t ak e !o n ly!o n e !o r!t wo!minutes!to!receive!the!vSpace!Server!license!file!by!returned!
email.!If!you!do!not!see!the !file!in!your!email!Inbox,!be !su r e!t o !ch e c k!y o u r!e mail!filter!to!ensure!that!th e !
message!was!not!flagged!as!Junk!or!SPAM!mail.!!
When!you!receive!the!license!file,!save!it!in!a!convenient!disk!location,!and!restart!the!“Registration!and!
Activation!Wizard.”!!
• Select!the!“Complete!the!offline!process”!option!and!click!“Next”.!
• Click!the!“Select!a!license!file”!button!to!navigate!to!the!file!and!click!“Open”!once!you!have!
located!the!correct!licen s e!file .!Then!click!“Next”!to!load!the!license!file!and!apply!it!to!the!
vSpace!Server!host!system.!
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