Motorola V3x Service Manual

Level 1 and 2 Service Manual

V3x

Digital Wireless Telephone

6809497A15-A

UMTS 2100, GSM 900/1800/1900 GPRS

1 and 2

V3x

Level 1 and 2 Service Manual Contents

6809497A15-A

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

About This Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Controls, Indicators, and Input / Output (I/O) Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Battery Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Removing and Replacing the Battery Cover and Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Removing and Replacing the Subscriber Identity Module (SIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Removing and Replacing the Antenna Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Removing and Replacing the Rear Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Removing and Replacing the Transceiver Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Removing and Replacing the Popple Dome PC Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Removing and Replacing the Keypad, Volume/Smart, and Voice Keys . . . . . . . . . . . . . . . . . . . . . . . . 29

Removing and Replacing the Flip Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Removing and Replacing the Flip Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Removing and Replacing the Flip Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Subscriber Identity Module (SIM) and Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Personality Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

6809497A15-A January 31, 2006 3

Contents V3x

4 January 31, 2006 6809497A15-A

1 and 2

V3x

Level 1 and 2 Service Manual Introduction

6809497A15-A

Introduction

Motorola® Inc. maintains a worldwide organization that is dedicated to provide
responsive, full-service customer support. Motorola products are serviced by an
international network of company-operated product-care centers as well as
authorized independent service firms.

Available on a contract basis, Motorola Inc. offers comprehensive maintenance and
installation programs that allow customers to meet requirements for reliable,
continuous communications.

To learn more about the wide range of Motorola service programs, contact your local
Motorola products representative or the nearest Customer Service Manager.

Product Identification

Motorola products are identified by the model number on a label usually located
under the battery. Use the entire model number when inquiring about the product.
Numbers are also assigned to chassis and kits. Use these numbers when requesting
information or ordering replacement parts.

Product Names

Product names are listed on the front cover. Product names are subject to change
without notice. Some product names, as well as some frequency bands, are available
only in certain markets.

Product Changes

When electrical, mechanical or production changes are incorporated into Motorola
products, a revision letter is assigned to the chassis or kit affected, for example;

-A, -B, or -C, and so on.

The chassis or kit number, complete with revision number, is imprinted during
production. The revision letter is an integral part of the chassis or kit number and
is also listed on schematic diagrams and printed-circuit board layouts.

Regulatory Agency Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following conditions:

• This device may not cause any harmful interference.

• This device must accept interference received, including interference that may
cause undesired operation.

This class B device also complies with all requirements of the Canadian
Interference-Causing Equipment Regulations (ICES-003).

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement
sur le matériel brouilleur du Canada.

6809497A15-A January 31, 2006 5

Introduction V3x

Computer Program Copyrights

The Motorola products described in this manual may include Motorola computer
programs stored in semiconductor memories or other media that are copyrighted
with all rights reserved worldwide to Motorola. Laws in the United States and other
countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted
computer programs, including the exclusive right to copy, reproduce, modify,
decompile, disassemble, and reverse-engineer the Motorola computer programs in
any manner or form without Motorola's prior written consent. Furthermore, the
purchase of Motorola products shall not be deemed to grant either directly or by
implication, estoppel, or otherwise, any license or rights under the copyrights,
patents, or patent applications of Motorola, except for a nonexclusive license to use
the Motorola product and the Motorola computer programs with the Motorola
product.

About This Service Manual

Use of this manual assures proper installation, operation, and maintenance of
Motorola products and equipment. It contains all service information required for
the equipment described and is current as of the printing date. Refer questions
about this manual to the nearest Customer Service Manager.

Audience

This manual aids service personnel in testing and repairing V3x GSM telephones.
Service personnel should be familiar with electronic assembly, testing, and
troubleshooting methods, and with the operation and use of associated test
equipment.

Scope

This manual provides basic information relating to V3x telephones, and also
provides procedures and processes for repairing the phones at Level 1 and 2 service
centers including:

•Unit swap out

• Repairing of mechanical faults

• Basic modular troubleshooting

• Testing and verification of unit functionality

• Initiate warranty claims and send faulty modules to Level 3 or 4 repair
centers

6 January 31, 2006 6809497A15-A

Level 1 and 2 Service Manual Introduction

Conventions

The following special characters and typefaces, are used in this manual to
emphasize certain types of information.

G
E

Warranty Service Policy

The product is sold with the standard 12-month warranty terms and conditions.
Accidental damage, misuse, and extended warranties offered by retailers are not
supported under warranty. Non-warranty repairs are available at agreed fixed
repair prices.

➧

M

Note: Emphasizes additional information pertinent to the subject
matter.

Caution: Emphasizes information about actions which may result in
equipment damage.

Warning: Emphasizes information about actions which may result
in personal injury.

Keys to be pressed are represented graphically. For example, instead of “Press
the Menu Key”, you will see “Press M”.

Information from a screen is shown in text as similar as possible to what
displays on the screen. For example, ALERTS or ALERTS.

Information that you need to type is printed in boldface type.

Out-of-Box Failure Policy

The standard out-of-box failure criteria applies. Return customer units that fail
very early on after the date of sale to Manufacturing for root cause analysis, to guard
against epidemic criteria. Manufacturing to bear the costs of early life failure.

Product Support

Customer’s original units will be repaired but not refurbished as standard.
Appointed Motorola Service Hubs will perform warranty and non-warranty field
service for level 2 (assemblies) and level 3 (limited PCB component). Motorola High
Tech Centers will perform level-4 (full component) repairs.

Customer Support

Customer support is available through dedicated Call Centers and in-country help
desks. Product Service training is available through the local Motorola Support
Center.

6809497A15-A January 31, 2006 7

Introduction V3x

Parts Replacement

When ordering replacement parts or equipment, include the Motorola part number
and description used in this service manual.

When the Motorola part number of a component is not known, use the product model
number or other related major assembly along with a description of the related
major assembly and of the component in question.

In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834.

Accessories and Aftermarket Division (AAD)

Order replacement parts, test equipment, and manuals from AAD.

U.S.A. Outside U.S.A.

Phone: [phone] Phone: [phone]

FAX: [phone] FAX: [phone]

Website: http://businessonline.motorola.com

EMEA

Phone: [phone]

Website: http://emeaonline.motorola.com

Asia

Phone: [phone]

Website: http://asiaonline.motorola.com

8 January 31, 2006 6809497A15-A

Level 1 and 2 Service Manual Introduction

Specifications

Table 1. Specifications

Function Specification

Frequency Range EGSM TX: 880 - 915 MHz

Frequency Range DCS TX: 1710 to 1785 MHz

Frequency Range PCS TX: 1850 to 1910 MHz

Frequency Range UMTS TX: 1920 to 1980 MHz

Channel Spacing 200 kHz (GSM, DCS, PCS), 5 MHz UMTS

Channels 174 EGSM, 374 DCS, 274 PCS carriers with 8 channels per carrier, 11 UMTS

Duplex Spacing 45 MHz GSM, 95 MHz DCS, 80 MHz PCS, 190 MHz UMTS

Modulation GMSK AT BT = 0.3 (GSM, DCS, PCS), QPSK (UMTS)

Transmitter Phase Accuracy 5 degrees RMS, 20 Degrees peak

Frequency Error +

Input/Output Impedance 50 ohms (nominal)

Nominal Operating Voltage 3.6 Vdc +

Size 89 cc

Weight 118 g

Display Main Display: 262K color TFT, 320 x 240, 2.2”

Battery Life (840mAh)

Nominal Operating
Temperature Range

2

Frequency (MHz) = 890 + (0.2 × n) where: 0 ≤ n ≤ 124
Frequency (MHz) = 890 + (0.2 × (n – 1024)) where: 955 ≤ n ≤ 1023

RX: 925 – 960 MHz
Frequency (MHz) = 935 + (0.2 × n) where: 0 ≤ n ≤ 124
Frequency (MHz) = 935 + (0.2 × (n – 1024)) where: 955 ≤ n ≤ 1023

Frequency (MHz) = 1710.2 + (0.2 × (n – 512)) where: 512 ≤ n ≤ 885

RX: 1805.2 to 1879.8 MHz
Frequency (MHz) = 1805.2 + (0.2 × (n – 512)) where: 512 ≤ n ≤ 885

Frequency (MHz) = 1850.2 + (0.2 × (n – 512)) where: 512 ≤ n ≤ 810

RX: 1930 to 1990 MHz
Frequency (MHz) = 1930.2 + (0.2 × (n – 512)) where: 512 ≤ n ≤ 810

Frequency (MHz) = UARFCN1 ÷ 5, where: 9612 < UARFCN1 < 9888
UARFCN1 in increments of 25

RX: 2110 to 2170 MHz
Frequency (MHz) = UARFCN1 ÷ 5, where: 10562 < UARFCN1 < 10838
UARFCN1 in increments of 25

0.1ppm

10% (battery)

+4.4 Vdc +

CLI Display: 65K color STN, 96x80, 1”

GSM: Talk time: Up to 215 minutes
GSM: Standby time: Up to 220 to 260 hours
WCDMA Talk time: 131 hours
WCDMA Standby time: 227 hours
WCDMA Video talk time: Up to 90 minutes

-10º C to +55º C

10% (external connector)

6809497A15-A January 31, 2006 9

Introduction V3x

GSM System Functions Specification

Speech Coding Type Regular Pulse excitation / linear predictive coding with long term prediction

Bit Rate 13.0 kbps

RF Power Output 32 dBm nominal GSM, 28.5 dBm nominal DCS / PCS

Spurious Emissions -36 dBm from 0.1 to 1 GHz, -30 dBm from 1 to 4 GHz

Receive Sensitivity -102 dBm GSM, -102 dBm DCS / PCS

RX Bit Error Rate < 2%

UMTS System Functions Specification

Speech Coding Type Adaptive Multirate (AMR)

RF Power Output 21 dBm

Spurious Emissions -36 dBm from 0.1 to 1 GHz, -30 dBm from 1 to 4 GHz

Error Vector Magnitude < 17.5%

PN9 Bit Error Rate (VER) 0.1% @12.2K, -106.7 dBm

ACLR -33 dBm @+

(RPE LPC with LTP)

5 MHz, -43 dBm @+10 MHz

10 January 31, 2006 6809497A15-A

Level 1 and 2 Service Manual Product Overview

Product Overview

Motorola V3x telephones deliver 3G features in a small and lightweight package.
These Global System for Mobile communications (GSM) General Packet Radio
Service (GPRS) Wireless Application Protocol (WAP)-enabled mobile phones
incorporate an icon based User Interface (UI) for easier operation, allows Short
Message Service (SMS) text messaging, Multi-media Messaging Services (MMS),
and includes Personal Information Manager (PIM) functionality. V3x is a tri-band
phones that allow roaming within the GSM 900 MHz, 1800 MHz Digital Cellular
System (DCS), and PCS 1900 MHz bands, in addition to the UMTS WCDMA 2100
MHz band.

V3x telephones have a clam form factor. They feature an externally viewable 96 x
80 65K color STN CLI display for caller identification with date/time, and an
internal 320 x 240 262K TFT color display located in the flip. The bottom part of
the clam (front housing) contains the keypad, transceiver printed circuit board
(PCB), microphone, flex connection, external accessory connector, smart button,
volume buttons, and voice button. The standard 840 mAh Lithium Ion (Li Ion)
battery fits behind a removable back cover and provides up to 220 minutes of talk
time and 200 hours of standby time in GSM mode. The battery provides up to 131
minutes of talk time, and up to 227 hours of standby time in WCDMA mode.

Features

The phone accepts 3V Subscriber Identity Module (SIM) cards that fit into the SIM
holder under the battery. The antenna is a fixed stub type antenna. Inexpensive
direct connection to a computer or handheld device through USB for data and fax
calls, and for synchronizing phonebook entries with Motorola mobile Phone Tools™
software, can be accomplished using the optional data cable and soft modem.

V3x telephones use advanced, self-contained, sealed, custom integrated circuits to
perform the complex functions required for WCDMA communication. Aside from
the space and weight advantage, microcircuits enhance basic reliability, simplify
maintenance, and provide a wide variety of operational functions.

Other features available in this family of telephones include:

• WCDMA 2100 MHz, GSM/GPRS 900/1800/1900 MHz

• Bluetooth Class 2

Physical

• Width 53mm

•Height 99mm

• Depth 19.8 mm

• Volume 89 cc

• Weight 118.0 grams

Audio

• AAC

• AAC+

•WAV

•MP3

• AAC+ Enhanced

•XMF

• RA v9

6809497A15-A January 31, 2006 11

Product Overview V3x

•MIDI

Video

• MPEG4 Video clip playback

Display

• Main display 320 x 240 pixel 262k TFT

• CLI display 96 x 80 65k CSTN

Memory

• 64 MB internal RAM

• 32 MB internal ROM

• 64 MB internal ROM user memory

• Accepts removable TransFlash memory (16, 32 64, 128, 256 or 512MB)
modules

Imaging

• Primary camera resolution 2.0 MP

• Secondary camera resolution VGA

• Dedicated camera key

➧

➧

Wireless Access Protocol (WAP) 2.0 Compliancy

In the WAP environment, access to the Internet is initiated in Wireless Markup
Language (WML), which is derived from Hypertext Markup Language (HTML).
The request is passed to a WAP gateway, which retrieves the information from the
server in standard HTML (subsequently filtered to WML) or directly in WML if
available. The information is then passed to the mobile subscriber using the mobile
network.

Bitmap image data will download as text. If the image is larger than the screen,
only part of the image will display.

When the user receives a call while in browser mode, the browser will pause and
allow the user to resume after completing the call.

SIM Application ToolkitTM - Class 2

SIM Application Toolkit is a value-added service software product that allows GSM
operators to customize the services they offer their customers, from the occasional
user who requests sports news and traffic alerts, to a high call time business user
who receives stock alerts and checks flight times. Operators can now create their
own value-added services menu quickly and easily in the phone. The customized
menu will appear as the first menu and may be updated over-the-air with new
services when customers request them.

12 January 31, 2006 6809497A15-A

Level 1 and 2 Service Manual Product Overview

Simplified Text Entry

There are three different ways to enter text using the phone keypad:

• iTAP predictive text entry. Press a key to enter a character, and a dynamic
dictionary uses this to build and display a set of word or name options. The
iTAP feature may not be available on the phone in all languages.

• Tap. Press a key to enter a character.

• Numeric. The keypad produces numeric characters only. For some text areas,
such as phone numbers, this is the only method available.

Caller Line Identification

Upon receipt of a call, the calling party’s phone number is compared to the
phonebook. If the number matches a phone book entry, that name will be displayed.
If there is no phone book entry, the incoming phone number will be displayed. If no
caller identification information is available, the Incoming Call message is
displayed.

The user must subscribe to a caller line identification service through their service

➧

provider.

Other Features

Detailed descriptions of these and the other features can be found in the appropriate
user’s guide listed in the “Related Publications” section toward the end of this
manual.

6809497A15-A January 31, 2006 13

General Operation V3x

General Operation

Controls, Indicators, and Input / Output (I/O) Connections

The V3x telephone’s controls are located on the sides of the phone and on the keypad.
Indicators, in the form of icons, are displayed on the LCD (see Figure 2). V3x phones
have an audible alert transducer on the top and I/O connectors, consisting of a
headset jack and an accessory port, located on the side and bottom of the phone See
Figure 1.

Left Soft Key

Make video

calls.

Volume Keys

Smart Key

Make &

answer calls.

Charge up or

go handsfree.

Scroll up,
down, left, or
right.

Select.

Right Soft
Key

Camera Key

Voice Dial
Key

Go online.

Turn on &
off, hang up,
exit menus.

Clear Key

050592o

Figure 1. Telephone Controls, indicators, and I/O Connections

Main Display

The main display provides a 262k color backlit display for easy readability in all
light conditions. The 320 x 240 display provides room for text, graphics, icons, and
prompts.

14 January 31, 2006 6809497A15-A

Level 1 and 2 Service Manual General Operation

Display animation makes the phone’s menus move smoothly as the user scrolls up
and down
displayed on the LCD.

Turn animation off to conserve the battery. Figure 2 shows common icons

+49@ ] Ñr(yÉ

Service Provider
10/15/03

Date

Messages

e

Recent Calls

Phonebook

s

à

n

Browser

Clock

Alert Settings

Battery Function

Left Soft Key

Label

Figure 2. Icon Indicators

Whether a phone displays all indicators depends on the programming and services

➧

to which the user subscribes.

V3x telephones include up to 32 preset ring tones and vibrations that can be applied
to all alert events at the same time.

Pressing either volume key will mute the alert.

➧

STYLES

M

Menu Indicator

CAMERA

Right Soft Key
Label

Battery Gauge

The telephone displays a battery level indicator icon in the idle screen to indicate
the battery charge level. The gauge shows four levels: 100% (
33% (

Å), and Low Battery (Ä).

É), 66% (Ç),

031422o

Battery Removal

Removing the battery causes the phone to immediately shut down and any pending
work (for example, partially entered phone book entries or outgoing messages) is
lost.

To ensure proper memory retention, turn OFF the phone before removing the

➧

battery.

6809497A15-A January 31, 2006 15

General Operation V3x

Operation

G

If the battery is removed while receiving a message, the message will be lost.

For detailed operating instructions, refer to the appropriate user’s guide listed in
“Related Publications” on page 45.

16 January 31, 2006 6809497A15-A