Motorola V3m Service Manual

Level 1 and 2 Service Manual

6809501A48-A

V3m

Digital Wireless Telephone

CDMA 1900 MHz, CDMA 800 MHz

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners.

The Bluetooth trademarks are owned by their proprietor and used by Motorola, Inc. under license.
© Motorola, Inc. 2006.
All rights reserved.

Mobile Devices Business,
Sawgrass International Concourse
789 International Parkway
Room S2C
Sunrise, FL 33325-6220

1 and 2
Contents

Level 1 and 2 Service Manual Contents

V3m
6809501A48-A

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

About this Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Controls, Indicators, and Input / Output (I/O) Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

User Interface Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Battery Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Removing and Replacing the Battery Cover and Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Removing and Replacing the Memory Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Removing and Replacing the Rear Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Removing and Replacing the Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Removing and Replacing the Transceiver Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Removing and Replacing the Flip Assembly Cover and CLI Lens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Removing and Replacing the Camera Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Removing and Replacing the Display Module Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Removing and Replacing the Hinge Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Phone Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Personality Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

6809501A48-A November 03, 2006 3

Contents V3m

4 November 03, 2006 6809501A48-A

1 and 2

V3m

Level 1 and 2 Service Manual Introduction

6809501A48-A

Introduction

Motorola® Inc. maintains a worldwide organization that is dedicated to provide
responsive, full-service customer support. Motorola products are serviced by an
international network of company-operated product-care centers as well as
authorized independent service firms.

Available on a contract basis, Motorola Inc. offers comprehensive maintenance and
installation programs that enable customers to meet requirements for reliable,
continuous communications.

To learn more about the wide range of Motorola service programs, contact your local
Motorola products representative or the nearest Customer Service Manager.

Product Identification

Motorola products are identified by the model number on the housing. Use the entire
model number when inquiring about the product. Numbers are also assigned to
chassis and kits. Use these numbers when requesting information or ordering
replacement parts.

Product Names

Product names are subject to change without notice. Some product names, as well
as some frequency bands, are available only in certain markets.

Regulatory Agency Compliance

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following conditions:

• This device may not cause any harmful interference

• This device must accept interference received, including interference that may
cause undesired operation

This class B device also complies with all requirements of the Canadian
Interference-Causing Equipment Regulations (ICES-003).

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement
sur le matériel brouilleur du Canada.

6809501A48-A November 03, 2006 5

Introduction V3m

Computer Program Copyrights

The Motorola products described in this manual may include Motorola computer
programs stored in semiconductor memories or other media that are copyrighted
with all rights reserved worldwide to Motorola. Laws in the United States and other
countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted
computer programs, including the exclusive right to copy, reproduce, modify,
decompile, disassemble, and reverse-engineer the Motorola computer programs in
any manner or form without Motorola's prior written consent. Furthermore, the
purchase of Motorola products shall not be deemed to grant either directly or by
implication, estoppel, or otherwise, any license or rights under the copyrights,
patents, or patent applications of Motorola, except for a nonexclusive license to use
the Motorola product and the Motorola computer programs with the Motorola
product.

About this Service Manual

Using this service manual and the suggestions contained in it assures proper
installation, operation, and maintenance. Refer questions about this manual to the
nearest Customer Service Manager.

Audience

This service manual aids service personnel in testing and repairing V3m
telephones. Service personnel should be familiar with electronic assembly, testing,
and troubleshooting methods, and with the operation and use of associated test
equipment.

Use of this manual assures proper installation, operation, and maintenance of
Motorola products and equipment. It contains all service information required for
the equipment described and is current as of the printing date.

Scope

This manual provides basic information relating to V3m telephones, and also to
provides procedures and processes for repairing the units at Level 1 and 2 service
centers including:

•Unit swap out

• Repairing of mechanical faults

• Basic modular troubleshooting

• Testing and verification of unit functionality

• Initiate warranty claims and send faulty modules to Level 3 or 4 repair
centers

6 November 03, 2006 6809501A48-A

Level 1 and 2 Service Manual Introduction

Conventions

The following special characters and typefaces are used in this manual to emphasize
certain types of information.

➧

G
E

Warranty Service Policy

The product is sold with the standard 12-month warranty terms and conditions.
Accidental damage, misuse, and extended warranties offered by retailers are not
supported under warranty. Non warranty repairs are available at agreed fixed
repair prices.

Out-of-Box Failure Policy

The standard out of box failure criteria applies. Customer units that fail very early
on after the date of sale, are to be returned to Manufacturing for root cause analysis,
to guard against epidemic criteria. Manufacturing will bear the costs of early life
failure.

Product Support

Note: Emphasizes additional information pertinent to the subject
matter.

Caution: Emphasizes information about actions that may result in
equipment damage.

Warning: Emphasizes information about actions that may result in
personal injury.

Customer’s original units will be repaired but not refurbished as standard.
Appointed Motorola Service Hubs will perform warranty and non-warranty field
service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola
High Technology Centers will perform level 4 (full component) repairs.

Customer Support

Customer support is available through dedicated Call Centers and in-country help
desks. Product Service training is available through the local Motorola Support
Center.

Parts Replacement

When ordering replacement parts or equipment, include the Motorola part number
and description used in the service manual or supplement.

When the Motorola part number of a component is not known, use the product model
number or other related major assembly along with a description of the related
major assembly and of the component in question.

In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834

6809501A48-A November 03, 2006 7

Introduction V3m

Accessories and Aftermarket Division (AAD)

Order replacement parts, test equipment, and manuals from AAD.

U.S.A. Outside U.S.A.

Phone: [phone] Phone: [phone]

FAX: [phone] FAX: [phone]

Website: http://businessonline.motorola.com

EMEA

Phone: [phone]

Website: http://emeaonline.motorola.com

Asia

Phone: [phone]

Website:

http://asiaonline.motorola.com

8 November 03, 2006 6809501A48-A

Level 1 and 2 Service Manual Specifications

Specifications

General Function Specification

Frequency Range 1900 MHz PCS 1931.250 -1988.750 MHz Rx

Frequency Range 800 MHz CDMA 869.70 - 893.31 Rx (CDMA)

Channel Spacing 50 kHz PCS

Channels 1150 PCS

Modulation 1M25F9W (1.25 MHz bandwidth) CDMA

Duplex Spacing 80 MHz PCS

Frequency Stability ± 150 Hz (CDMA)
Power Supply 3.6V Li Ion 740 mAh battery
Average Transmit Current 310 mA at +13dBm)
Average Stand-by Current

(slot cycle 1)
Dimensions

(with 740 mAh Li Ion battery)
Size (Volume) 67 cc
Weight <
Operating Temperature Range -30° C to +60° C (-22° F to +140° F)
Humidity 80% Relative Humidity at 50° C (122° F)
Battery Life, 740 mAh Li Ion Battery Digital Talk Time: 180 Minutes for 740mAh and

1851.250 -1908.750 MHz Tx

824.70 - 848.31 Tx (CDMA)

30 kHz CDMA

788 CDMA 800

3G1XRTT (1.25 MHz bandwidth) CDMA-1X

45 MHz CDMA 800

4.18 mA

53mm x 98mm x 14.5mm

115g (3.88 oz) with battery

(IS95/IS2000 Cell/PCS, CDG Suburban Profile
with 40% VAF ~ + 110.6dBm)

Digital Standby Time: 195 Hours
(IS95/IS2000 Cell/PCS Slot Cycle 1)

All talk and standby times are approximate and
depend on network configuration, signal strength,
and features selected.

Transmitter Function Specification

RF Power Output

Spurious Emissions - 18.5 dBm (max) from 0.03 to 19 GHz
Input/Output Impedance 50 ohms (nominal)
Transmit Audio Response 6 dBm/octave pre-emphasis
Modulation 1M25F9W (1.25 MHz bandwidth) CDMA
CDMA Transmit Waveform Quality

(Rho)

Receiver Function Specification

Receive Sensitivity

Audio Distortion

0.30 watts +25 dBm into 50 ohms (CDMA/PCS
nominal)

0.94

-116 dBm -104 dBm (CDMA/PCS, 0.5% Static
FER) 0.5% or less

Less than 5% at 1004 Hz, +/- 8 kHz peak
frequency deviation (transmit and receive)

6809501A48-A November 03, 2006 9

Product Overview V3m

Product Overview

Motorola V3m mobile telephones feature Code Division Multiple Access (CDMA)
technology. The mobile telephone uses a simplified icon and Graphical user
interface (GUI) for easier operation, allow Short Message Service (SMS) text
messaging, and include clock, alarm, datebook, calculator, and caller profiling
personal management tools. The V3m telephones include a built in camera. The
phone provides 32 Embedded ring tones including VibraCall vibrating alert and 32
Downloadable/Customizable iMelody ring tones. The V3m telephones are dual band
that allows roaming within the CDMA 800 MHz and PCS 1900 MHz bands.

The V3m CDMA phones consist of a main housing assembly and a flip assembly.
The main circuit board, battery, headset jack, and accessory connector are located
in the main housing assembly. The camera on the V3m phones is located in the
hinged flip assembly.

The flip assembly contains the entire hinge mechanism. It is attached to the main
housing by four screws. The main display is on the inside of the flip assembly and
a one line LED display on the outside of the flip assembly. The main display on the
V3m phones is a 176 x 220 pixel 65k TFT LCD. The external CLI display is a 96 x
80 pixel 65K CSTN LCD. The camera module is a 1.3 mega-pixel, VGA CMOS
camera.

Features

The main housing assembly includes a battery cover, chassis, main circuit board,
keypad plastic front housing, and internal antenna.

The main circuit board contains the Receiver, Transmitter, Synthesizer and Control
Logic Circuitry which together comprise the dual band tri-mode phone electronics.

The telephones are made of polycarbonate plastic. The display and speaker, as well
as the 18-key keypad, transceiver printed-circuit board (PCB), microphone, charger
and headphone connectors, and power button are contained within the flip form­factor housing. The 740 mAh Lithium Ion (Li Ion) battery provides up to 180
minutes of talk time in CDMA mode with up to 195 hours of standby time

V3m telephones use advanced, self-contained, sealed, custom integrated circuits to
perform the complex functions required for CDMA communication. Aside from the
space and weight advantage, microcircuits enhance basic reliability, simplify
maintenance, and provide a wide variety of operational functions.

Features available in this family of telephones include:

• Built in VGA Camera (1.3 Mega-pixel)

• Video capture and playback

• 65K Thin Film Transistor (TFT) Active Color Display

• External color CLI Display

• Enhanced VST - Speaker independent calling

•Speaker Phone

• Stereo Headset support

• Class 2 Bluetooth®

• 23MB User Memory

• Micro-SD removable memory

1

.

1. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected.

10 November 03, 2006 6809501A48-A

Level 1 and 2 Service Manual Product Overview

Wireless Access Protocol (WAP) 1.1 Compliancy

In the WAP environment, access to the Internet is initiated in wireless markup
language (WML), which is derived from hypertext markup language (HTML). The
request is passed to a WAP gateway, which retrieves the information from the
server in standard HTML (subsequently filtered to WML) or directly in WML, if
available. The information is then passed to the mobile subscriber via the mobile
network.

The microbrowser can be configured for baud, idle timeout, line type, phone number,
and connection type.

➧

➧

Bitmap image data will download as text. If the image is larger than the screen,
only part of the image will display.

When the user receives a call while in browser mode, the browser will pause and
allow the user to resume after completing the call.

Simplified Text Entry

There are three different ways to enter text using the phone keypad:

• iTAP™ predictive text entry. Press a key to generate a character and a
dynamic dictionary uses this to build and display a set of word or name
options. The iTAP™ feature may not be available on the phone in all lan­guages.

• Tap. Press a key to generate a character.

• Numeric. The keypad produces numeric characters only. For some text areas
this is the only method available; for example, phone numbers.

Caller Line Identification

Upon receipt of a call, the calling party’s phone number is compared to the phone
book. If the number matches a phone book entry, that name will be displayed. If
there is no phone book entry, the incoming phone number will be displayed. In the
event that no caller identification information is available, the Incoming Call
message is displayed.

User must subscribe to a caller line identification service through their service

➧

provider.

Other Features

Detailed descriptions of these and other features can be found in the appropriate
user’s guide listed in the “Related Publications” section toward the end of this
manual.

6809501A48-A November 03, 2006 11

General Operation V3m

General Operation

Controls, Indicators, and Input / Output (I/O) Connections

The telephone’s controls are located on the sides of the flip and on the keypad.
Indicators, in the form of icons, are displayed on the LCD (see Figure 2). V3m phones
have an audible alert transducer at the bottom and I/O connectors, consisting of a
charger/accessory port, located on the side of the phone. See Figure 1.

Figure 1. Controls, indicators, and I/O

“Soft keys” refer to non-labeled keys that correspond to text options displayed on
the screen. The left and right soft keys perform the function shown in the corners

12 November 03, 2006 6809501A48-A

051355o/051356o

Level 1 and 2 Service Manual General Operation

of the display. The right key will usually select an option whereas the left key will
usually exit a function or return to a previous screen.

Color Display

The V3m wireless phones feature a 65k color Thin Film Transistor (TFT) 176 x 220
pixel display.

Display animation makes the phone’s menus move smoothly as the user scrolls up
and down.

Turn animation off to conserve the battery.

Figure 2. Icon Indicators

Whether a phone displays all indicators depends on the programming and services

➧

to which the user subscribes.

Figure 2 shows some common icons displayed on the LCD.

• In Use Indicator. Appears when a call is in progress.

• Signal Strength Indicator. Shows the strength of the phone’s connection

• Roam Indicator. Appears when the phone uses another network system out-

• Message Waiting Indicator.

• Battery Level Indicator. Shows the amount of charge left in the battery. The

6809501A48-A November 03, 2006 13

051358o/051359o

with the network. Calls cannot be sent or received when the “no signal” indica­tor is displayed.

side the user’s home network. When leaving the home network area, the phone
roams, or seeks another network.

sage. This is a network-dependent feature.

more segments visible, the greater the charge. Recharge the battery as soon as

Appears when the phone receives a text mes-

General Operation V3m

possible when the Low Battery warning message appears.

2

• Voice Message Waiting Indicator.

Appears when a voicemail message is

received. This is a network-dependent feature.

•menu.

• Alert Setting Indicator. Shows the current selected alert. The default alert
setting is a ringer.

• GPS Indicator. Shows when your phone can send location information # or not

$.

2. Network, subscription service provider dependent feature. Not available in all areas.

14 November 03, 2006 6809501A48-A

Level 1 and 2 Service Manual General Operation

User Interface Menu Structure

Figure 3 shows the telephone menu structure.

Figure 3. Menu Structure

6809501A48-A November 03, 2006 15

051357o/051360

General Operation V3m

Alert Settings

V3m telephones include up to 32 preset alert tones and vibrations that can be
applied to all alert events at the same time.

Pressing either volume key will mute the alert.

➧

Battery Function

Battery Gauge

The telephone displays a battery level indicator icon in the idle screen to indicate
the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low
Battery.

Battery Removal

Removing the battery causes the device to immediately shut down and any pending
work (for example, partially entered phone book entries or outgoing messages) is
lost.

Operation

➧

G

To ensure proper memory retention, turn OFF the phone before removing the
battery. Immediately replace the old battery with a fresh battery.

If the battery is removed while receiving a message, the message will be lost.

For detailed operating instructions, refer to the appropriate User’s Guide listed in
the Related Publications section toward the end of this manual.

16 November 03, 2006 6809501A48-A

1 and 2

Level 1 and 2 Service Manual Tools and Test Equipment

V3m
6809501A48-A

Tools and Test Equipment

The following table lists tools and test equipment recommended for disassembly
and reassembly of V3m telephones. Use either the listed items or equivalents.

Table 1. General Test Equipment and Tools

Motorola Part Number

RSX4043-A Torque Driver Used to remove and replace screws

1

Description Application

—

See Table 7 Rapid Charger

0180386A82

0-00-00-30005

— Digital Multimeter, HP34401A

1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) at [phone] or
FAX [phone]; Internationally, AAD can be reached by calling [phone] or faxing [phone].

2. Not available from Motorola. To order, contact Hewlett Packard at [phone].

AMS Software & Elektronik Gmbh
c/o Holger Grube
Lise-Meitner-Straße 9
D-24914 Flensburg Tel.: [phone]
Fax: [phone]

Torque Driver Bit T-5, Apex 440-6IP Torx
Plus or equivalent

T-3 Bit Used with torque driver

Antistatic Mat Kit (includes 66-80387A95
antistatic mat, 66-80334B36 ground
cord, and 42-80385A59 wrist band)

Disassembly tool, plastic with flat and
pointed ends (manual opening tool) from
AMS

Tweezers, plastic Used during assembly/disassembly

2

Used with torque driver

Used to charge battery and to power
device

Provides protection from damage to
device caused by electrostatic discharge
(ESD)

Used during assembly/disassembly of
device

Used to measure battery voltage

6809501A48-A November 03, 2006 17

Disassembly V3m

Disassembly

The procedures in this section provide instructions for the disassembly of V3m
telephones. Tools and equipment used for the phone are listed in Table 1, preceding.

Many of the integrated devices used in this equipment are vulnerable to damage

G
G

Removing and Replacing the Battery Cover and Battery

E

from electrostatic discharge (ESD). Ensure adequate static protection is in place
when handling, shipping, and servicing the internal components of this equipment.

Avoid stressing the plastic in any way to avoid damage to either the plastic or
internal components.

All batteries can cause property damage and/or bodily injury, such as burns if a
conductive material, such as jewelry, keys, or beaded chains touch exposed termi­nals. The conductive material may complete an electrical circuit (short circuit) and
become quite hot. Exercise care in handling any charged battery, particularly when
placing it inside a pocket, purse, or other container with metal objects.

1. Ensure the phone is turned off.

2. Press in and hold the battery door latch as shown in Figure 1.

Latch

Figure 1. Removing the Battery Cover

3. Rotate the battery cover upward and lift it completely off the phone.

Battery Door

051341o

18 November 03, 2006 6809501A48-A

Level 1 and 2 Service Manual Disassembly

4. Lift the end of the battery first, then remove it from the phone. See Figure 2.

Battery

E

060658o

Figure 2. Removing the battery

There is a danger of explosion if the Lithium Ion battery is replaced incorrectly.
Replace only with the same type of battery or equivalent as recommended by the
battery manufacturer. Dispose of used batteries according to the manufacturer’s
instructions.

5. To replace, Align the battery with the battery compartment so the contacts on
the battery match the battery contacts in the phone.

6. Insert the battery, contacts side first, into the battery compartment and push
down followed by the opposite edge of the battery.

7. Insert the bottom edge of the of the battery cover into the rear housing, then
push the top edge of the cover down and snap it into place.

6809501A48-A November 03, 2006 19

Disassembly V3m

Removing and Replacing the Memory Card

1. Remove the battery cover, and battery as described in the procedures.

2. Slide the memory card out of the memory card slot as shown in Figure 3.

Memory card

060658o

Figure 3. Removing the Memory Card

3. To replace, slide the memory card (contacts facing down) all the way into the
memory card slot.

4. Replace the battery and the battery cover as described in the procedures.

20 November 03, 2006 6809501A48-A

Level 1 and 2 Service Manual Disassembly

Removing and Replacing the Rear Housing

This product contains static-sensitive devices. Use anti-static handling procedures

G

G

to prevent electrostatic discharge (ESD) and component damage.

1. Remove the battery cover, battery, and memory card as described in the
procedures.

In addition to 2 screws, the rear housing assembly is fastened with plastic latches.
These are fragile and should be released with care.

2. Using a Torx driver with a T-6 bit, remove the screws at each side of the phone.
Retain the screws for reassembly. See Figure 4.

Screw

Battery Insulator

Figure 4. Removing the Rear Housing Screws

6809501A48-A November 03, 2006 21

Screw

051343o

Disassembly V3m

3. Use the plastic tweezers to remove the battery insulating material on the right
side of the battery compartment. Do not reuse the battery insulating material
for reassembly.

Battery Insulator

Figure 5. Removing the Rear Housing Screws

051343o

22 November 03, 2006 6809501A48-A

Level 1 and 2 Service Manual Disassembly

4. Release the 4 housing latches by inserting the pointed end of the plastic
disassembly tool into the openings on the rear housing.

Latches

Latches

Figure 6. Removing the Rear Housing Latches

5. Carefully rotate the rear housing away from the front housing and flip
assembly.

Keypad flex connector

Display flex connector

051344o

Figure 7. Removing the Rear Housing Assembly

6809501A48-A November 03, 2006 23

060662o

Disassembly V3m

The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when

G

handling.

6. Use the disassembly tool to unseat the display flex connector and the keypad
flex connector from their sockets.

7. Lift the rear housing assembly away from the phone.

8. To replace, carefully align the display flex connector to it’s socket on the rear
housing assembly, then gently press down on the flex connector until it is
properly seated in it’s socket.

9. Carefully align the keypad flex connector to it’s socket on the rear housing
assembly, then gently press down on the flex connector until it is properly
seated in it’s socket.

10. Rotate the rear housing assembly so it sits over the phone.

11. Align the housing latches with the corresponding openings on the front
housing. Gently press the housings together until the catches snap into place.

12. Cover the display flex with new battery insulator material. Do not reuse the
old battery insulating material.

13. Replace the 2 housing screws and tighten to a final torque setting of 24 Ncm
(2.2 inch pounds). Do not over tighten.

14. Replace the antenna, battery, and battery cover as described in the procedures.

24 November 03, 2006 6809501A48-A

Level 1 and 2 Service Manual Disassembly

Removing and Replacing the Antenna

1. Remove the battery cover, battery, and rear housing assembly as described in
the procedures.

2. Use the metal tweezers to grasp the rubber antenna grommets and carefully
remove them from the antenna assembly. See Figure 8. Set the rubber
grommets aside for reuse.

Tweezers

Grommets

051346o

Figure 8. Removing the Antenna Grommets

6809501A48-A November 03, 2006 25

Disassembly V3m

3. Use the disassembly tool to release the antenna assembly starting from the
right side as shown in Figure 9.

Antenna assembly

060663o

Figure 9. Removing the Antenna Assembly

4. Carefully lift the antenna assembly away from the phone.

5. To replace, align the antenna assembly to the phone.

6. Carefully press the antenna assembly into position starting from the left side
until the antenna assembly latches snap into position.

7. Reinstall the rubber antenna assembly grommets into their slots. Each
antenna grommet is uniquely shaped to fit into its respective position.

8. Replace the rear housing assembly, battery and battery cover as described in
the procedures.

26 November 03, 2006 6809501A48-A

Level 1 and 2 Service Manual Disassembly

Removing and Replacing the Transceiver Board Assembly

This product contains static-sensitive devices. Use anti-static handling procedures

G

to prevent electrostatic discharge (ESD) and component damage.

1. Remove the battery cover, battery, antenna, rear housing and battery tray as
described in the procedures

2. Lift the transceiver board assembly out of the front housing with the
disassembly tool. See Figure 10.

.

PC Board

Disassembly Tool

051348a

Figure 10. Removing the Transceiver PC board Assembly

3. To replace, insert the transceiver board assembly into the rear housing.

4. Carefully and gently press the transceiver board into position and until it snaps
into place.

5. Replace the antenna assembly, rear housing, battery, and battery cover as
described in the procedures.

6809501A48-A November 03, 2006 27

Disassembly V3m

Removing and Replacing the Flip Assembly Cover and CLI Lens

1. Remove the battery cover, battery, antenna, rear housing, and transceiver
board assembly as described in the procedures.

2. Remove the 4 flip assembly screw caps.

3. Use the T-5 driver to remove the 4 screws from the flip assembly (see Figure

11). Retain the screws for re-assembly.

Screw Caps

Screw Caps

Screws

Screws

051349/051350o

Figure 11. Removing the Flip Assembly Screws

4. Before removing the flip cover, note the locations of the smart buttons on the
sides of the flip assembly.

28 November 03, 2006 6809501A48-A

Level 1 and 2 Service Manual Disassembly

5. Use the disassembly tool to gently pry off the flip cover (see Figure 12).

Flip Cover

Disassembly Tool

051351o

Figure 12. Separating the Flip Assembly Cover

6. Remove the smart buttons on the side of the flip assembly. Set them aside for
reassembly.

7. Lift the flip cover away from the flip assembly. Be careful not to damage the
display flex cable.

8. Slide the flat end of the plastic disassembly tool, between the lens and the metal
frame.

6809501A48-A November 03, 2006 29

Disassembly V3m

9. Slowly rotate the plastic disassembly tool by 90° (see Figure 13).

CLI lens

Disassembly tool

G

062020o

Figure 13. CLI Lens Removal

10. Carefully lift up the CLI Lens from the display module assembly.

11. Carefully use the plastic tool remove any remaining glue.

Do not use any kind of liquid or spray to remove the remaining glue.

30 November 03, 2006 6809501A48-A

Level 1 and 2 Service Manual Disassembly

12. To replace, align CLI lens to the Flip Outer Assembly. Move the CLI lens to
the opening. Ensure that the liner is overlapping the inside surface. The CLI
lens fits in one direction only (see Figure 14).

CLI lens
(liner facing up)

Flip outer assembly

062026o

Figure 14. CLI Lens Replacement

13. Expose the adhesive surface of the new CLI lens and attach the replacement
CLI lens to the flip outer assembly.

6809501A48-A November 03, 2006 31

Disassembly V3m

14. Align CLI lens to the flip outer assembly and lightly press the low tech film
around the CLI. opening (see Figure 15).

Figure 15. Flip CLI Lens Placement

062027o

32 November 03, 2006 6809501A48-A

Level 1 and 2 Service Manual Disassembly

15. Align the top, left and right sides of the flip cover and press into position (see
Figure 16).

Figure 16. Flip Cover Replacement, Top, Left and Right Sides

062028o

6809501A48-A November 03, 2006 33

Disassembly V3m

16. Apply pressure at the corners of the CLI Lens for 3 seconds to insure good
adhesion (see Figure 17).

Figure 17. Flip CLI Lens Replacement

062032o

34 November 03, 2006 6809501A48-A

Level 1 and 2 Service Manual Disassembly

17. Insert and tighten the 4 screws to 1.5 in lbs to secure the flip cover to the flip
assembly. Avoid damage to the flex cable (see Figure 18).

Figure 18. Flip Screws Replacement

062040o

6809501A48-A November 03, 2006 35

Disassembly V3m

18. Insert the 4 rubber screw caps over the flip assembly screws (see Figure 19).

062041o

Figure 19. Flip Screw Cap Replacement

19. Replace the transceiver board assembly, rear housing, antenna assembly,
battery, and battery cover as described in the procedures.

36 November 03, 2006 6809501A48-A

Level 1 and 2 Service Manual Disassembly

Removing and Replacing the Camera Assembly

1. Remove the battery cover, battery, antenna, rear housing, and transceiver
board assembly, flip assembly cover, and CLI lens cover as described in the
procedures.

The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when

G

handling.

2. Unlock the ZIF connector and remove the camera assembly flex connector.

3. Carefully lift the camera assembly and flex out of the flip assembly (see
Figure 20).

Figure 20. Camera Assembly Removal

Camera Assembly

ZIF Connector

Disassembly Tool

051352a

4. To replace, carefully press the camera assembly into its slot in the flip

5. Insert the end of the camera assembly flex cable into its slot in the ZIF

6. Replace the flip assembly cover, transceiver board, rear housing, antenna,

6809501A48-A November 03, 2006 37

assembly.

connector on the flip display assembly. Avoid damage to the flex cable.

battery, and battery cover as described in the procedures.

Disassembly V3m

Removing and Replacing the Display Module Assembly

1. Remove the battery cover, battery, rear housing, antenna, transceiver board
assembly, flip assembly cover, and camera assembly, as described in the
procedures.

The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when

G

handling.

2. Use the disassembly tool to unseat the display module assembly flex connector
from its socket (see Figure 21).

Display Flex Connector

Figure 21. Display Module Assembly Flex Connector

3. Carefully and gently lift one corner of the display module assembly out of the
flip assembly.

4. Avoid damage to the electrical components on the flex while carefully removing
the display module assembly from the flip assembly.

Disassembly Tool

051353o

38 November 03, 2006 6809501A48-A

Level 1 and 2 Service Manual Disassembly

5. Carefully lift the display assembly away from the flip assembly (see Figure 22).

Display Assembly

Disassembly Tool

Figure 22. Removing the Display Module Assembly

6. To replace, align the display module assembly to the flip assembly.

7. Carefully lower the display module into the flip assembly. Ensure that all of
the display none of the display assembly components are damaged.

8. align the flip display flex to the flex connector on the flip display assembly and
gently press down on the flex connector until properly seated.

9. Replace the camera assembly, flip assembly cover, transceiver board, rear
housing, antenna, battery, and battery connector as described in the
procedures.

6809501A48-A November 03, 2006 39

Removing and Replacing the Hinge Assembly V3m

Removing and Replacing the Hinge Assembly

1. Carefully lift up the grounding flip boot strap (see Figure 23).

Grounding Flip Boot Strap

G

062042o

Figure 23. Lifting the Grounding Flip Boot Strap

The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when
handling.

2. Use the disassembly tool to unseat the display module assembly flex connector
from its socket (see Figure 24).

Flex connector

Figure 24. Display Module Assembly Flex Connector

40 November 03, 2006 6809501A48-A

062000o

Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly

3. Carefully lift the camera assembly and flex out of the flip assembly (see
Figure 25).

Camera Assembly

062001o

Figure 25. Removing the Camera Assembly

4. Carefully and gently lift one corner of the display module assembly out of the
flip assembly (see Figure 26).

Display Module assembly

062002o

Figure 26. Removing the Display Module Assembly

5. Avoid damage to the electrical components on the flex while carefully removing
the display module assembly from the flip assembly.

6809501A48-A November 03, 2006 41

Removing and Replacing the Hinge Assembly V3m

6. Carefully lift the display gasket from the assembly (see Figure 27).

062043o

Figure 27. Removing the Display Gasket

7. Carefully lift the contact grounding hinge from the assembly (see Figure 28).

Figure 28. Removing the Contact Grounding Hinge

42 November 03, 2006 6809501A48-A

062044o

Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly

Removing the 2 flip assembly screw caps.

8. Use a T-3 driver to remove the 2 screws from the flip assembly (see Figure 29).
Retain the screws for reassembly. Ensure the screws have thread lock.

062045o

Figure 29. Removing the Screw Caps

9. Remove the 2 end caps from the assembly flip. Retain the end caps and
grounding clip for reassembly (see Figure 30).

062006o

Figure 30. Screw Caps Removed

10. Use a small flat tip screwdriver to assist in disassembling the flip from the
base housing.

6809501A48-A November 03, 2006 43

Removing and Replacing the Hinge Assembly V3m

11. Use a small flat tip screwdriver to press in the hinge cam while pushing the
hinge cam towards top (see Figure 31).

062007o

Figure 31. Hinge Cam Location

12. Rotate flip assembly away to disengage the hinge cam (see Figure 32).

G

Flip assembly

062008o

Figure 32. Flip Assembly Removal

Ensure that display gasket and contact grounding hinge have been removed before
continuing. Failure to remove these parts may cause damage to the Hinge Cam and
Hinge Grounding Clip.

44 November 03, 2006 6809501A48-A

Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly

Removal of the Main Flex.

13. Use the plastic tweezers to remove the battery insulating material on the right
side of the battery compartment. Do not reuse the battery insulating material
for reassembly (see Figure 33).

Figure 33. Flex Removal Part 1

062009o

6809501A48-A November 03, 2006 45

Removing and Replacing the Hinge Assembly V3m

14. Slide main flex though the opening by the hinge area (see Figure 34).

G

062010o

Figure 34. Flex Removal Part 2

Replacing the Flip Hinge Assembly

1. Carefully and gently slide the Main Flex though the opening by the hinge area
(see Figure 35).

The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when
handling.

46 November 03, 2006 6809501A48-A

Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly

Figure 35. Flex Reinstall Part 1

2. Align main flex to the grove location for the main flex (see Figure 36).

Figure 36. Flex Install Part 2

062012o

062013o

6809501A48-A November 03, 2006 47

Removing and Replacing the Hinge Assembly V3m

3. Insert flip sleeve so that it is flush with flip inner surface (see Figures 37 and

38).

Figure 37. Flip Sleeve Install Part 1

Figure 38. Flip Sleeve Install Part 2

062014o

062014o

48 November 03, 2006 6809501A48-A

Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly

4. Align flip housing to the front housing as shown (see Figure 39).

G

062014o

Figure 39. Flip Hinge Alignment

Note: Ensure that the housing and flip are not binding the main flex.

The flexible printed cable (FPC) (flex) is easily damaged. Exercise extreme care when
handling.

6809501A48-A November 03, 2006 49

Removing and Replacing the Hinge Assembly V3m

5. Use a small flat tip screwdriver to press in the hinge cam while pushing the
hinge cam towards the cam opening (see Figure 40). Ensure that all of the parts
are aligned in the hinge area.

Figure 40. Flip Hinge Reassembly

50 November 03, 2006 6809501A48-A

062017-19o

Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly

6. Install the 2 end caps for the assembly flip. Ensure that the end caps and
grounding clip are assembled (see Figure 41).

062006o

Figure 41. End Cap Reinstall

7. Use the T-3 driver to install and tighten the 2 screws to a final torque setting
of 9.6 Ncm (.85 inch pounds). Do not over tighten (see Figure 42).

062005o

Figure 42. Reinstalling the Screw Caps

6809501A48-A November 03, 2006 51

Removing and Replacing the Hinge Assembly V3m

8. Carefully install the contact, grounding hinge to the assembly (see Figures 43
and 44).

Figure 43. Reinstalling the Contact Grounding Hinge Part 1

Figure 44. Reinstalling the Contact Grounding Hinge Part 2

062020o

062021o

52 November 03, 2006 6809501A48-A

Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly

9. Carefully place display gasket into assembly (see Figure 45).

G

062022o

Figure 45. Reinstalling the Display Gasket

Ensure the display gasket is properly seated in the flip inner before installing the
display module.

10. Align the display module assembly to the flip assembly.

11. Carefully lower the display module into the flip assembly. Ensure that none of
the display assembly components are damaged.

6809501A48-A November 03, 2006 53

Removing and Replacing the Hinge Assembly V3m

12. Carefully press the camera assembly into its slot in the flip (see Figure 46).

Figure 46. Reinstalling the Display Assembly

13. Insert the end of the camera assembly flex cable into its slot in the ZIF
connector on the flip display assembly. Avoid damage to the flex cable.

14. Carefully insert switches into button cavities (see Figure 47a and 47b).

A

B

062047o, 062048o

Figure 47. Replacing Switches in Button Cavities.

062046o

54 November 03, 2006 6809501A48-A

Level 1 and 2 Service Manual Removing and Replacing the Hinge Assembly

15. Clip in the contact, grounding flip boot strap (see Figure 48).

062049o

Figure 48. Replacing the Contact Grounding Flip Boot Strap.

16. Insert Button, Volume Control and Button VR (see Figure 48).

17. Replace the flip assembly cover, transceiver board, rear housing, antenna,
battery, and battery cover as described in the procedures.

6809501A48-A November 03, 2006 55

Phone Identification V3m

N
(

Week, year, day
& shift, line, cell,
side of
manufacture

Phone Identification

Personality Transfer

A personality transfer is required when a phone is express exchanged or when the
main board is replaced. Personality transfers reproduce the customer's original
personalized details such as menu and stored memory such as phone books, or even
just program a unit with basic user information such as language selection.

Identification

Each Motorola CDMA phone is labeled with a variety of identifying numbers.
Figure 49 describes the current identifying labels.

Mfg by

MOTOROLA INC. FCC ID: IHDT5UV1 EE 3

Transceiver
model

Radio serial no. :
ESN, yr, month of
mfg, warr. code
(Code 39)
D414AF0E8AA

Radio SN: ESN+
year, month of
mfg, warranty
code

Factory
designation

CANADA: 109 182 230A; TYPE:UVKA
832/2412 CHANNEL OPERATION

SWF3001A H7 25821A2 VY

N: D414AF0EYAA A56 G6 #

APC Code

Figure 49. CDMA Telephone Identification Label

Type approval
information

AMPS

info. (analog)

Transceiver model

code 39)

Board
tracking ID
G6VYY

020463o

56 November 03, 2006 6809501A48-A

Level 1 and 2 Service Manual Troubleshooting Chart

Troubleshooting Chart

Table 2. Level 1 and 2 Troubleshooting Chart

SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY

1. Telephone will not turn on or stay on. a) Battery either discharged or

2. Telephone exhibits poor reception or
erratic operation such as calls frequently
dropping or weak or distorted audio.

3. Display is erratic, or provides partial or
no display.

4. Incoming call alert transducer audio
distorted or volume is too low.

defective.

b) Battery connectors open or
misaligned.

c) Transceiver board assembly
defective.

a) Antenna assembly defective. Check to make sure that the antenna pin is

b) Transceiver board assembly
defective.

a) Transceiver board connections
faulty.

b) Flip assembly defective. Temporarily replace the flip assembly with a

c) Transceiver board assembly
defective.

Faulty transceiver board assembly. Replace the transceiver board assembly (refer

Measure battery voltage across a 50 ohm (>1
Watt) load. If the battery voltage is <3.25 Vdc,
recharge the battery using the appropriate
battery charger. If the battery will not recharge,
replace the battery. If battery is not at fault,
proceed to b.

Visually inspect the battery connectors on both
the battery and the telephone. Realign and, if
necessary, either replace the battery or refer to
a Level 3 Service Center for the battery
connector replacement. If battery connectors
are not at fault, proceed to c.

Remove the transceiver board assembly.
Substitute a known good assembly and
temporarily reassemble the unit. Press and hold
the PWR button; if unit turns on and stays on,
disconnect the dc power source and reassemble
the telephone with the new transceiver board
assembly. Verify that the fault has been cleared.

properly connected to the transceiver board
assembly. If connected properly, substitute a
known good antenna. If the fault is still present,
proceed to b.

Replace the transceiver board assembly (refer
to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.

Remove rear chassis assembly from unit, check
general
condition of flexible printed cable (flex). If the flex
is good, check that the flex connector is fully
pressed down. If not, check connector to
transceiver board connections. If faulty
connector, replace the transceiver board
assembly. If connector is not at fault, proceed to
b.

known good assembly. If fault has been cleared,
reassemble with the new flip assembly. If fault
not cleared, proceed to c.

Replace the transceiver board assembly (refer
to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.

to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.

5. Telephone transmit audio is weak.
(usually indicated by called parties
complaining of difficulty in hearing voice).

6809501A48-A November 03, 2006 57

a) Microphone obstructed by user
while holding the phone.

If the transmit audio quality is still weak and the
microphone is not obstructed proceed to b.

Troubleshooting Chart V3m

Table 2. Level 1 and 2 Troubleshooting Chart (Continued)

SYMPTOM PROBABLE CAUSE VERIFICATION AND REMEDY

b) Microphone is defective. Replace the microphone as described in the

c) Transceiver board is defective Replace the transceiver board as described in

6. Receive audio from earpiece speaker is
weak or distor ted.

7. Phone does not sense when flip is
opened or closed (usually indicated by
inability to answer incoming calls by
opening the flip, or inability to make
outgoing calls).

8. Vibrator feature not functioning. Transceiver board assembly defective. Replace the transceiver board assembly (refer

9. Internal Charger not working. Faulty charger circuit on transceiver

a) Connections to or from transceiver
board assembly defective.

b) Flip assembly defective. Temporarily replace the flip assembly with a

c) Antenna assembly defective. Check to make sure the antenna is installed

d) Transceiver board assembly
defective.

a) Flip assembly defective. Temporarily replace the flip assembly with a

b) Transceiver board assembly
defective.

board assembly.

procedures. If the fault is not cleared, proceed to
c.

the procedures.

Gain access to the transceiver board assembly
as described in the procedures. Check flex and
the flex connector from the flip assembly to the
transceiver board assembly. If flex is at fault,
replace flip assembly. If flex connector is at fault,
proceed to d. If connection is not at fault,
proceed to b.

known good assembly. If fault has been cleared,
reassemble with the new flip assembly. If fault
not cleared, proceed to c.

correctly. If the antenna is installed correctly,
substitute a known good antenna assembly. If
this does not clear the fault, reinstall the original
antenna assembly and proceed to d.

Replace the transceiver board assembly (refer
to 1c). Verify that the fault has been cleared and
reassemble with the new transceiver board
assembly.

known good assembly. If fault has been cleared,
reassemble with the new flip assembly. If fault
not cleared, proceed to b.

Replace the transceiver board assembly (refer
to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.

to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.

Test a selection of batteries in the rear pocket of
the desktop charger. Check LED display for the
charging indications. If these are charging
properly, then the internal charger is at fault.
Replace the transceiver board assembly (refer
to 1c). Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board assembly.

10. Real Time Clock resetting when
standard battery is removed.

58 November 03, 2006 6809501A48-A

Lithium button cell in the display board
may be depleted.

Refer service to a Level 3 service center for
replacement.

Level 1 and 2 Service Manual Troubleshooting Chart

Programming: Software Upgrade and Flexing

Contact your local technical support engineer for information about equipment and
procedures for flashing and flexing.

Part Numbers

The following information is provided as a reference for the parts associated with
V3m telephones.

Related Publications

Motorola V3m User’s Guide, Verizon, English/Spanish 6809501A90

Motorola V3m User’s Guide, generic, English/Spanish 6809501A43

6809501A48-A November 03, 2006 59

Troubleshooting Chart V3m

Exploded View Diagram

Figure 50. Exploded View Diagram

60 November 03, 2006 6809501A48- A

052008o

Level 1 and 2 Service Manual Troubleshooting Chart

Exploded View Parts List

Table 3. Exploded View Parts List

Item Part Number Description Item Part Number Description

1 1188679Y01 Liner, Protective Cover

2 6171833B01 CLI Lens

3 1471770B01 Camera Insulator Cushion 27 0371764B01 Screw, Gatwick, Pan Head

0771765B02
0771765B03

4

0771765B05
0771765B06

5 0571690B01 Grommet, Upper Camera

8471774B01

6

8471774B02

7271134C02

7

7271134C04

8 3871811B01 Button VR

9 387180B01 Button, Volume Control 33 0571694B02 Gasket, Display

10 6171773B01 Lens, Main Display 34 1571801B01 Housing, Bladder

11 3971851B01 Contact, Grounding Flip Boot Strap

1571777B01

12

1571777B02

13 0387726M02 Screw, Pan head

14 3271771B01 Bumper Knuckle

3271188C01

15

3271188C02

8471141C01

16

8471141C02

1571781B02

17

1571781B03

18 1371867B01 Housing End Cap Hinge 42

19 4271816B01 Grounding Clip

20 5590242N02 Hinge Cam

21 1371866B01 Housing, End Cap Shaft

22 0387726M08 Screw, End Cap Pan Head

23 1587841Y01 Light Guide

24 8471775B01 Hinge Flex 48 1188432Z04 Protective Liner

Flip Outer Ass'y Pink
Flip Outer Ass'y Silver/Black
Flip Outer Ass'y Fire Red
Flip Outer Ass'y Cherry Red

Camera 30

LCD Module

Housing, Flip Inner Ass'y Silver
Housing, Flip Inner Ass'y Black

Bumper Nose Gray
Bumper Nose Black

Keypad Flex Ass’y

Front Housing, Silver
Front Housing, Black

25 3587505Y01 Mic Screen

26 3971543C01 Contact, Grounding Boot Strap

1571787B02

28

1571787B03

29 3587330Y01 Grill Screen

1571786B02
1571786B04
1571786B05
1571786B07
1571786B09

31 1188679Y02 Liner, Antenna, Outer

32 4271691B01 Contact, Ground, Hinge

35 8571975B01 Antenna, Main

36 8571977B01 Antenna, GPS

37 8587839Y01 Antenna, Bluetooth

38 3987839Y01 Contact, Speaker

1571403D02
1571403D04

39

1571403D05
1571403D07
1571403D08

40 3587321Y04 Acoustic Screen

41 0590053N01 Grommet

5088017N02
5088017N06

0590053N03/

43

0590053N04

44 3271849C01 Acoustic Gasket

45 3971861B01 Right Ground Clip

46 397419Y01 Left Ground Clip

47

Housing, Front Ant Cover, Silver
Housing, Front Ant Cover, Black

Housing, Front Ant Cover, Pearl Gray
Housing, Front Ant Cover, Orchid Pink
Housing, Front Ant Cover, Silver
Housing, Front Ant Cover, Fire Red
Housing, Front Ant Cover, Cherry Red

Housing, Rear, Pear Gray
Housing, Rear, Silver
Housing, Rear, Orchid Pink
Housing, Rear, Fire Red
Housing, Rear, Cherry Red

Speaker

Grommet

6809501A48-A November 03, 2006 61

Troubleshooting Chart V3m

Table 3. Exploded View Parts List (Continued)

Item Part Number Description Item Part Number Description

E

SHN9626A
SHN9672A
SHN9873A
SHN9874A
SHN9876A
SHN9875A
SHN9976A
SHN0048A
SHN0112A
SHN0111A
SHN0099A
SHN0140A
SHN0210A
SHN0341A

Assembly, Battery door
Lustrous Silver
Lustrous Silver
Dark Pearl Gray
Dark Pearl Gray
Orchid Pink
Orchid Pink
Lustrous Silver
Dark Pearl Gray
Fire Red
Fire Red
Cherry Red
Cherry Red
Dark Pearl Gray
Cherry Red

The "Parts Replacement" section on page 7 provides information about ordering
replacement parts.

There is a danger of explosion if the Lithium Ion battery pack is replaced incorrectly.
Replace only with the same type of battery or equivalent as recommended by the
battery manufacturer. Dispose of used batteries according to the manufacturer’s
instructions.

62 November 03, 2006 6809501A48-A

Level 1 and 2 Service Manual Troubleshooting Chart

Accessories

Table 4. Accessories

Part Description Part Number

Headset, FM stereo radio SYN8609

Headset, with send/end button SYN8419

Headset, retractable SYN8284

Neckloop, hands-free (compatible with T-coil hearing aids) SYN7875

Holster SYN8454

6809501A48-A November 03, 2006 63

Troubleshooting Chart V3m

64 November 03, 2006 6809501A48-A

1 and 2
Index

Level 1 and 2 Service Manual Index

V3m

6809501A48-A

A

alert setting indicator 14
alert settings
antenna, removing and replacing

16

B

battery

16

16

18

18

13

function
gauge
removing

battery housing

removing

battery level indicator

battery level
in use
message waiting

13

25

roam
signal strength
voice message waiting

Introduction

M

memory card

removing

menu

structure diagram

message waiting indicator

13

13

13

13

14

5

20

15

13

C

caller ID 11
camera assembly, removing and replacing
Canadian Interference-Causing Equipment regulations
copyrights

computer software

6

37

D

disassembly 18

E

exploded view diagram 60
exploded view parts list

61

F

FCC rules 5
features

caller ID
text entry

Wireless Access Protocol (WAP)
flip assembly, removing and replacing
flip display module assembly, removing and replacing

11

11

11

28

38

N

names

5

product

O

operation

controls, indicators, and I/O
operation, general
overview, product

P

part numbers

accessories

59

parts

exploded view diagram

exploded view parts list
product

identification

names
product overview

features
publications, related

5

12

12

10

63

60
61

5

5

10

10

59

H

hinge assembly, removing and replacing 40

I

identification 56

product
in use indicator
indicators

alert setting

6809501A48-A November 03, 2006 Index-1

5

13

14

R

rear housing

removing
regulatory agency compliance
related publications
removing

antenna

battery

battery housing

camera assembly

21

25

16, 18

59

18

37

5

Index V3m

flip assembly 28
flip display module assembly cover
hinge assembly
memory card
rear housing
transceiver board assembly

replacement parts

18

7

25

ordering

replacing

antenna
battery
camera assembly
flip assembly
flip display module assembly
hinge assembly
rear housing
transceiver board assembly

roam indicator

40

20

21

37

28

40

21

13

S

service manual

6

about
audience
conventions
scope

service policy

customer support
out of box failure
product support

shut down

upon battery removal
signal strength indicator
SIM card

personality transfer
specifications
support

customer

product

6

7

6

7

7

7

7

16

13

56

9

7

7

27

27

38

38

voice message waiting indicator 14

W

warranty service 7

V

wireless access protocol (WAP)

11

T

text entry 11
tools and test equipment
transceiver board assembly, removing and replacing
troubleshooting

57

17

U

user interface diagrams 15

Index-2 November 03, 2006 6809501A48-A

27