Index ..............................................................................................81
, Motorola, Call Alert, Message Mail, and
Fast Access are trademarks of Motorola, Inc.
LM2000/m370
USER’S GUIDE
Getting Started
WELCOME
The iDEN Integrated Digital Mobile allows you to place and
receive phone calls, make and receive person-to-person or group
radio calls, and receive alphanumeric messages.
The large display and soft key driven interface makes it the most
user-friendly communications product on the market today.
Before operating your unit, take time to read the Important General Safety Information on page 73.
There are four groups of capabilities explained in this guide:
Radio Operations
With Radio Operations, you can communicate with a group of
individuals (Group Call mode) or privately with a single person
(Private Call mode). You can also send a Call Alert™ to an individual, indicating that you want to speak with them.
Phone Operations
With Phone Operations, you can place and receive phone calls.
You can place phone calls by dialing the number directly or by
using one of the memory-calling features. A number of optional
features, such as Call Waiting and Call Forwarding, are also available.
Getting Started
Message Mail™
With Message Mail, you can receive and store up to eight alphanumeric messages. You are notified when new messages are
received, which can be read at your convenience. A phone number included within a message can be called automatically.
Programming Menu
A number of convenience features, such as a Signal Strength
Indicator, Auto Answer, Phone-Call Timers, and Auto Lock are
provided to you in an easy-to-use, self-prompting menu.
LM2000/m370
USER’S GUIDE
1
LM2000/m370
O.K. AS
AS
Getting Started
INTEGRATED MULTI-SERVICE MOBILE
LETTERING SIZE:REQUIRES:
Getting Started
17-18. Reserved
16. Push-to-Talk
15. Active-Line Key
14. Phone Mode Key
13. Phone Control Keys
19. Earpiece
(PTT) Button
1. Status Indicators
2. Mute Key
3. Volume Control Keys
4. Alphanumeric Display
5. Option Keys
6. Directional Keys
GROUP
PHONE
QZ
ABC3DEF
12
JKL
GHI
5
4
PRS8TUV9WXY
7
PRVT
6
7. Group Mode Key
8. Private Mode Key
MNO
9. Alphanumeric Keypad
0
SEND
ENDPWR
10. Power (On/Off) Key
MARKED
ISS.
O
REVISION
12. Microphone
2
USER’S GUIDE
11. Speaker
Getting Started
1.Status Indicators—Solid or blinking lights indicate different
conditions your unit may be in. (See the Additional Information section for Status Indicator Table.)
2.Mute Key—Used to enable and disable the microphone during telephone calls so that the other party cannot hear you.
The solid yellow status indicator illuminates when the
microphone is muted.
3.Volume Control Keys—Used to adjust volume levels of the
earpiece, speaker, ringer, keypad, and message notification.
4.Alphanumeric Display—A three-line display, providing up to
11 characters per line. The display is backlit for ease of viewing.
5.Option Keys—Used to select the option that appears directly
above the key on the third line of the display.
6.Directional Keys—Used to perform Memory Scrolling,
option scrolling, and editing.
7.Group Mode Key—Used for one-to-many radio communication.
8.Private Mode Key—Used for one-to-one private radio communication.
9.Alphanumeric Keypad—Used for direct entry of radio IDs,
service area IDs, talkgroup IDs, phone numbers, or names.
All keys on the keypad are backlit for ease of nighttime viewing.
10. Power (On/Off) Key—Used to turn the mobile unit on and
off.
11. Speaker—Used for hands-free communication; also produces
ringer tones.
12. Microphone—Used for speaking during handset communication.
13. Phone Control Keys—Used to place () or terminate
END
()telephone calls.
14. Phone Mode Key—Used for telephone communication.
15. Active-Line Key—Used to control the Active-Line Indicator
■
) that appears on the display.
(
16. Push-to-Talk (PTT) Button—Used to transmit voice during
Group Calls and Private Calls. Also used to send Call Alerts.
17-18. Reserved for future use.
19. Earpiece—Used for listening during handset communications.
SEND
Getting Started
LM2000/m370
USER’S GUIDE
3
LM2000/m370
Getting Started
Display
The three-line display provides information to operate your
mobile unit. There are three different modes your unit can be in:
PHONE
GROUP
Getting Started
, , or . Each mode has a “home” or default screen. To
help you become familiar with the display operation, shown
below is the “home” screen for the Phone mode.
Active-Line
Indicator
PRVT
Line 3—Options
•Line 1 displays the current mode you are in.
•Line 2 displays the Signal Strength and is also the number
selection line.
•Line 3 displays the first pair of available options.
■
The Active-Line Indicator (
■
ing on. The
moved up and down among the three lines by pressing the
Active-Line Key (). Direct input from the keypad or scrolling
using the keys is available on the line where the
appears.
The third line shows the immediately available options. To select
an option, press the Option Key () located directly below it.
When the
automatically presented. At this point, scrolling using the
keys will cause any additional options to appear.
is always present on the display. The
■
is moved to the third line, the next pair of options is
) points to the line you are work-
■
can be
■
4
USER’S GUIDE
Getting Started
Overview of Options
The options presented on the third line of the display allow easy
access to all of the advanced features. Below is an overview of the
options available from within each mode.
GROUP
PRVT
PHONE
Getting Started
LM2000/m370
USER’S GUIDE
5
LM2000/m370
Getting Started
TURNING ON/OFF
YOUR MOBILE UNIT
PWR
The key (located at the bottom
of the handset keypad) turns the
Getting Started
mobile unit both on and off. Press
and hold the key to turn the
unit on or off. You may turn your
mobile on or off at any time.
To prevent unauthorized use, your
unit will automatically Lock when
turned on using the key (using
the ignition switch will not automatically lock your unit). To unlock
your unit, enter your passcode. See
the “Programming Menu” section
for further information on Locks.
Each time the mobile unit is turned
on, it performs a self-check and system registration routine. Once completed, the unit will display the last
mode it was in.
PWR
PWR
The display illuminates during the self-check routine to
verify operation. Notify your
service provider if any error
messages are displayed.
When using your mobile unit
while the engine is off, you are
operating on your vehicle’s
battery power, and may
drain the battery.
Automatic Turn On/Off
To enable Automatic Turn On/Off,
leave the unit’s power on before
turning the vehicle ignition off.
Now your unit will automatically
turn on every time your vehicle is
turned on. Turning off your vehicle’s ignition automatically turns off
your unit.
Call-in-Progress Protection
This feature allows phone and radio
calls in progress to continue after
the vehicle’s ignition is turned off,
without interrupting your conversation.
6
USER’S GUIDE
In Group or Private mode,
you must be transmitting in
order for Call-in-Progress
Protection to operate.
Getting Started
ADJUSTING VOLUMES
Press the Volume Control Keys () to adjust:
V
V
•Earpiece Volume
When engaged in a call, with
the handset at the ear, pressing
the Volume Control Keys
adjusts the earpiece volume.
•Speaker Volume
When the handset is in the
cradle, pressing the Volume
Control Keys adjusts the
speaker volume. Speaker volume can also be adjusted
while your unit is idle.
You can also adjust the Earpiece, Speaker, and Ringer
volumes through the Programming Menu. In addition, the Keypad and Message
Notification volumes can be
set. Refer to the “Programming Menu” section for
instructions on adjusting
these volumes.
•Ringer Volume
Pressing the Volume Control
Keys while the phone is ringing adjusts the ringer volume.
Escalert
Getting Started
Your unit is equipped with the Escalert feature. Escalert ensures
that alert tones are initially produced at non-intrusive levels.
This feature reduces the initial volume of alert tones and automatically increases the volume to the level you have set.
Microphone Mute
This feature allows you to disable the microphone during phone
calls, preventing the other party from hearing you. Microphone
Mute also allows you to silence the keypad tones or disable sending the Dual-Tone Multi-Frequency (DTMF) tones when entering numbers during a phone call. After ending your current
phone call, the entered number can be easily dialed by pressing
. To mute the microphone, press the Mute Key ( )
SEND
located on the side of your unit. A solid yellow status indicator
lights when the microphone is muted.
LM2000/m370
USER’S GUIDE
M
7
LM2000/m370
Getting Started
SEND
END
OPERATING YOUR MOBILE UNIT
You can operate your unit in two ways: Hands-free and handset
operation. Hands-free allows you to safely operate your mobile
unit while driving. Handset operation allows you to privately
Getting Started
make and receive calls with the handset at your ear. Hands-free
and handset operation can be used when making phone calls.
Radio Calls
To make a radio call, after selecting the appropriate ID, lift the
handset to your ear and press the PTT to talk. Wait for the chirp
to begin speaking. Release the PTT to listen.
To respond to a radio call, lift
the handset to your ear and
press the PTT to talk. Wait for
the chirp to begin speaking.
Release the PTT to listen.
To use the Hands-Free
upgrade, you must engage in a
Private or Group Call by
pressing the PTT and waiting
for the chirp to begin speaking.
You can then release the PTT and your phone will continue
transmitting until you stop
speaking.
Phone Calls
To place a hands-free phone call, select a number and press
while the handset remains in the cradle. Direct your conversation
to the visor microphone. For handset operation, lift the handset
to your ear after selecting a phone number and pressing .
To answer a phone call handsfree, press while the handset
SEND
remains in the cradle. Direct
your conversation to the visor
microphone. For handset operation, lift the handset to your ear
and begin talking.
8
USER’S GUIDE
Lifting the handset from the
cradle automatically answers
your call. You must press
to terminate a phone call
using hands-free and handset operation.
SEND
Group Call
GROUP CALL
A Group Call consists of a service area and a talkgroup. Service
areas are geographic areas of coverage for your radio. Your specific
service areas are defined by your service provider. A talkgroup is
an organization of radio users who communicate with each other.
In Group Calls, press and hold the PTT to talk and release it to
listen.
Upon pressing PTT, you will hear one of the following alert
tones:
•A high, chirp-like tone indicates that you have permission to talk. Begin speaking
after the tone.
•A low, continuous tone indicates that you cannot talk at
this time. Wait a moment
and try again.
•A busy-like tone indicates
that the system is busy. Wait
for a call-back (highpitched) tone, then try
again.
A time-out timer limits the amount of time you can continuously
talk. When the allotted time expires, you will hear a low-pitched
cut-off tone.
GROUP
Your unit may be programmed
with a courtesy tone. Upon
releasing the PTT, a courtesy
tone alerts listeners that you
have completed your transmission.
Group Call
LM2000/m370
USER’S GUIDE
9
LM2000/m370
Group Call
Service Area Selection
When making outgoing Group
Calls, you may choose from
three different service area
selections: Local Area, Targeted Area, and Wide Area. In
each case, you are speaking
with members of the talkgroup
(shown on line 2 of the display)
who are in that service area.
Your unit is equipped with a
pre-programmed list of service
areas. You can add, edit, or
erase areas. You can also assign
names (aliases) to them. (See
the “Programming Menu”
Group Call
section for programming
information.)
Area selection only applies to
Group Calls you initiate. Your
last-selected area appears on
your display, regardless of the
origin of any incoming call.
Local Area
A Local-Area Group Call allows you to communicate with talkgroup members located in the service area you are currently in.
Your radio automatically updates your Local Area as you travel
from one service area to another. Dispatchers are always included
in a Local-Area call, regardless of their location.
(Example: Talk to Talkgroup 7 members in your Local Area. Area 6 is your
current Local Area. Talkgroup 7 is your selected talkgroup.)
1.Press .
GROUP
2.Press PTT.
10
Local Area is at the beginning
of your service area list. With
the ■ appearing on the top line
of the display, use the
to scroll to “LOCAL.”
Pressing PTT allows you
to talk with “TALKGRP 7”
members who are currently in
your Local Area and your dispatcher.
USER’S GUIDE
Group Call
T argeted Ar ea
A Targeted-Area Group Call allows you to communicate with
talkgroup members in a specific service area. A Targeted Area can
be selected by: Direct Entry or Memory Scroll.
•Direct Entry
Allows you to use the keypad to input service area IDs.
(Example: Select area ID #12 using the keypad. Centreville is service
area 1. Area 6 is your current Local Area. Talkgroup 7 is your selected
talkgroup.)
1.Press .
GROUP
When in the Local Area,
the word “LOCAL”
appears before the service
area ID or name.
Group Call
2.Press .
3.Press .
QZ
1
ABC
2
4.Press PTT
or .
Service area ID #1 has
been programmed with
a name, Centreville.
The word “AREA”
appears before the service
area ID unless a name
has been programmed.
LM2000/m370
USER’S GUIDE
11
LM2000/m370
Group Call
•Memory Scroll
Allows you to use the keys to scroll through memory for
areas. When programmed, names appear in place of service area
IDs.
(Example: Select “MIDWAY,” which is second in your service area list.
Area 6 is your current Local Area. Talkgroup 7 is your selected talkgroup.)
1.Press .
Group Call
2.Press twice.
3.Press PTT
GROUP
Press and hold the or
key to activate the
Auto Scroll feature. Auto
Scroll allows you to quickly
scroll through your lists.
or .
12
Pressing PTT allows you to
talk with the “TALKGRP
7” members currently in the
“MIDWAY” service area.
Pressing confirms
your service area selection
without initiating a Group
Call.
USER’S GUIDE
Group Call
Wide Area
A Wide-Area Group Call allows you to talk with talkgroup members in all service areas and your dispatcher.
(Example: Select Wide Area. Area 6 is your current Local Area. Talkgroup
7 is your selected talkgroup.)
1.Press .
2.Press .
GROUP
When “LOCAL” appears
on the display, press
once to locate Wide Area.
“WIDE AREA” is at the
end of your service area list.
With the ■ appearing on the
top line of the display, use
your to scroll to
“WIDE AREA.”
Group Call
3.Press PTT or .
LM2000/m370
Pressing PTT allows you to
talk with your dispatcher
and the “TALKGRP 7”
members in all service areas.
Pressing confirms
your Wide Area selection
without initiating a Group
Call.
USER’S GUIDE
13
LM2000/m370
Group Call
Talkgroup Selection
A talkgroup is an organization of radio users who communicate
with each other. Your unit is equipped with a pre-programmed
list of talkgroups. You can add, edit, or erase talkgroups. You can
also assign names (aliases) to them. (See the “Programming
Menu” section for programming information.) A talkgroup can be
selected by: Direct Entry or Memory Scroll.
•Direct Entry
Allows you to use the keypad to input talkgroup IDs.
(Example: Select talkgroup 18. “PLUMBERS” is talkgroup 1.)
1.Press .
GROUP
Group Call
2.Press .
3.Press .
4.Press .
Talkgroup Selection is
independent of Service
Area Selection.
QZ
1
To erase a digit, press
. To clear all digits,
press and hold . To
return to your previously
selected talkgroup, press
.
TUV
8
14
USER’S GUIDE
Group Call
5.Press PTT or .
•Memory Scroll
To transmit, press PTT;
to listen only, press .
The word “TALKGRP” appears
before the talkgroup ID unless a
name has been programmed.
Allows you to use the keys to scroll through memory for
talkgroups. When programmed, names appear in place of talkgroup
IDs.
(Example: Select “PAINTERS,” which is eighth in the list. Talkgroup 7 is
your selected talkgroup and is seventh in the list.)
1.Press .
2.Press .
3.Press .
GROUP
Press and hold the or
keys to activate the
Auto Scroll feature. Auto
Scroll allows you to quickly
scroll through your lists.
Group Call
4.Press PTT or .
LM2000/m370
To transmit, press PTT;
to listen only, press
USER’S GUIDE
.
15
LM2000/m370
Group Call
SERVICE AREA RESTRICTION
With the optional feature of Service Area Restriction, you will see
a “GROUP SVC RESTRICTED” or “PRVT SVC
RESTRICTED” message on the display of your mobile unit in
either Group or Private mode when you travel outside an authorized service area. Phone mode will display “PHONE ONLY”
and will be available even if you are outside an authorized service
area.
PTT - ID
Once enabled, PTT-ID appears atuomatically on the display of
your phone. No additional training or accessories are required.
PTT-ID is an optional feature which may be offered by your service provider. When enabled, PTT-ID permits you to view the
Group Call
radio ID or name of the talkgroup member (if the radio ID has
been aliased in your programmed list) speaking in a Group Call.
Once enabled, PTT-ID appears automatically on the display. No
additional training or accessories are required.
16
USER’S GUIDE
Private Call
PRIVATE CALL™
PRVT
A Private Call is a radio call between two individuals. No other
radios can hear the conversation. A Private Call is placed by
selecting the radio ID for the person you want to call. Your unit is
equipped with a pre-programmed list of radio IDs. You can add,
edit, or erase radio IDs. You can also assign names (aliases) to
them. (See the “Programming Menu” section for programming
information.) A radio ID can be selected by: Direct Entry, Memory Scroll, or Alpha Search.
Making a Private Call
•Direct Entry
Allows you to use the keypad to input radio IDs.
(Example: Make a Private Call to Jane. Her radio ID is 12. Jack’s
radio ID is 1. The last Private Call or Call Alert was with radio ID 5.)
1.Press .
PRVT
When you enter the Prvt
mode, the last sent or
received radio ID or
name appears.
Private Call
QZ
2.Press .
3.Press .
1
ABC
2
LM2000/m370
USER’S GUIDE
17
LM2000/m370
Private Call
4.Press PTT.
Upon pressing PTT, you
will hear an alert tone.
Refer to the “Group
Call” section for a
description of these tones.
•Memory Scroll
Allows you to use the keys to scroll through memory for
radio IDs. When programmed, names appear in place of radio
IDs.
(Example: Call Mark who is the 13th entry in your radio ID list. Jane is
12th.)
1.Press .
2.Press .
PRVT
When you enter the Prvt
mode, the last sent or
received radio ID or
name appears.
Private Call
3.Press PTT.
18
Select the option to
view the radio ID associated with “MARK.”
USER’S GUIDE
Private Call
To select a letter:
1st press = 1st letter;
2nd press = 2nd letter;
3rd press = 3rd letter.
If several names in the
list begin with the same
letter, use the to
view other names.
Select the option
to see the radio ID associated with the displayed
name.
•Alpha Search
Alpha Search allows you to select a radio ID by entering the first
letter of the name (alias) associated with it. If no name is stored
under a letter, the unit automatically searches forward, alphabetically, until the next name is found.
PRS
(Example: Call Rob from your radio ID list. The key is for names
beginning with P, R, and S.)
1.Press .
PRVT
2.Press .
PRS
3.Press twice.
7
7
Private Call
4.Press .
LM2000/m370
USER’S GUIDE
19
LM2000/m370
Private Call
When idle in radio
Group or Private modes
(not talking or listening), you are able to
receive incoming phone
calls or Message Mail
notifications. When talking or listening, however,
phone calls and Message
Mail notifiactions are not
received.
5.Press PTT.
Receiving a Private Call
You may receive a Private Call from within any mode as long as
your unit is idle (not active in any other call). Two alert tones signal that you have received a Private Call. In addition, the following message appears on the display, indicating the person calling
you.
(Example: Mark is Private calling you.)
The person’s ID appearing on the display is
stored as the last radio
ID received. When programmed, names appear
in place of radio IDs.
You will immediately begin hearing the voice of the person calling. To respond to the call, press and hold the PTT, then release
to listen.
Private Call
20
USER’S GUIDE
Private Call
PRVT
GROUP
CALL ALERT™
You can initiate a Call Alert from either or mode. An alert
tone notifies the targeted person that you want to get in touch
with them. A Call Alert is placed by selecting the radio ID for the
person you want to alert. A radio ID can be selected by: Direct
Entry, Memory Scroll, or Alpha Search.
GROUP
Sending a Call Alert
•Direct Entry
Allows you to use the keypad to input radio IDs.
(Example: Send a Call Alert to Jane. Her radio ID is 12. Jack’s radio ID is
1. The last Private Call or Call Alert was with Mark.)
1.Press .
PRVT
Call Alert can also be
accessed by pressing
and moving the ■ to
line 3.
2.Press .
3.Press .
QZ
1
LM2000/m370
USER’S GUIDE
Private Call
21
LM2000/m370
Private Call
An alert tone and the
following message are
presented when the Call
Alert successfully
reaches the targeted unit.
The list of radio IDs
and names used to initiate a Call Alert is the
same list that is used in
Private Conversation.
ABC
4.Press .
2
5.Press PTT.
If the targeted unit is out-of-range or
turned off, an alert tone is heard and
an error message is displayed. Refer
to the “Additional Information” section for a description of all error
messages.
•Memory Scroll and Alpha Search
To send a Call Alert using the Memory Scroll or Alpha Search, use the
same procedure described in the
Private Call
“Private Call” section.
22
USER’S GUIDE
Private Call
Receiving a Call Alert
Four recurring alert tones signal that you have received a Call
Alert. In addition, the following message appears on the display,
identifying the person attempting to contact you.
(Example: Sheila is alerting you.)
The person’s ID appearing on
the display is stored as the last
radio ID received. When
programmed, names appear
in place of radio IDs.
•To talk to the person:
You are always in Prvt mode
when responding to a Call
Alert.
Press PTT.
•If you are unable to respond to the Call Alert, press to
clear the display and silence the recurring tones.
•To silence the recurring alert tones only, press any key
(except PTT).
LM2000/m370
USER’S GUIDE
23
Private Call
LM2000/m370
Private Call
PostScrip
CALL ALERT STACKING
Call Alert Stacking is an optional feature that allows you to save
up to 8 Call Alerts in a stack.
Receiving a Call Alert with Stacking
With Call Alert Stacking, you have the option to Clear a Call Alert
or to save the Call Alert to the Queue for later recall.
To Clear a Call Alert, press .
To place the Call Alert into the Queue,
press . Pressing a Mode key
(PHONE, GROUP, PRVT) will also stack
the Call Alert.
If you receive multiple Call Alerts, the last received Call Alert will
be displayed and the remaining Call Alerts will be stacked at the
beginning of the queue.
Responding to a Call Alert in the Stack
You can respond to the Call Alerts in any order. To select a Call
Alert for response:
1. Press under “Queue”.
Private Call
2. Press or to scroll to the Call Alert to which you wish
to respond.
3. Press the PTT to respond to the Call Alert. After responding to
the Alert, it is removed from the Stack.
24
USER’S GUIDE
Phone Operations
PHONE OPERATIONS
PHONE
Phone mode allows you to place
and receive phone calls. This mode
also provides additional phone features, such as: Call Waiting, Call
Forwarding, Call Hold, and Memo
Pad.
You can select phone numbers by:
Direct Dial, Speed Dial, Memory
Scroll, or Alpha Search.
Placing a Phone Call
When idle in phone mode,
you are able to receive
incoming radio calls (Group
Calls, Private Calls, and
Call Alerts). During a
phone conversation, no
radio calls are received.
Message Mail notifications
will still occur during a
phone conversation.
•Direct Dial
Allows you to use the keypad to enter phone numbers.
(Example: Call 555-5343.)
1.Press .
2.Press .
PHONE
5
JKL
3.Enter the remaining numbers.
LM2000/m370
USER’S GUIDE
To erase a digit, press
the . To clear all
digits, press and hold
or press .
Phone Operations
25
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