Motorola I580 User Manual
Field Service Manual
Basic and Field Level Test Procedures
iDEN
Digital Multi-Service,
Data-Capable Portable
i580
Digital Multi-Service,
Data-Capable Portable
Field Service Manual
Basic and Field Level
Test Procedures
2006
68P80401P05 i
Manual Revisions
Changes that occur after this manual is printed are described in the Field Manual Revisions (FMRs). The FMRs provide
the most current instructions and component information.
Copyright Information
The Motorola products described in this manual may include Motorola computer programs stored in semiconductor
memories or other media that are copyrighted with all rights reserved worldwide to Motorola. Laws in the United States
and other countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted computer programs, including
the exclusive right to copy, reproduce, modify, decompile, disassemble, and reverse-engineer the Motorola computer
programs in any manner or form without Motorola’s prior written consent. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license or rights under the
copyrights, patents, or patent applications of Motorola, except for a nonexclusive license to use the Motorola product
and the Motorola computer programs with the Motorola product.
Trademarks
MOTOROLA, the Stylized M Logo, Message Mail, VibraCall, and iDEN are registered trademarks of Motorola, Inc.
® Reg. U.S. Pat. & Tm. Off. All other product or service names are the property of their respective owners.
© Copyright 2006, Motorola, Inc. All rights reserved.
ii 68P80401P05
SAFETY AND GENERAL INFORMATION
SAFETY AND GENERAL INFORMATION
IMPORTANT INFORMATION ON SAFE AND EFFICIENT OPERATION.
READ THIS INFORMATION BEFORE USING YOUR INTEGRATED
MULTI-SERVICE PORTABLE RADIO.
RF Operational Characteristics
Your radio product contains a radio frequency transmitter to
convey the information you wish to send as well as occasional
automatic signals used to sustain connection to the wireless
network, and a receiver which enables you to receive
communication and connection information from the network.
PORTABLE RADIO PRODUCT OPERATION
AND EME EXPOSURE
Your Motorola two-way radio complies with the following RF
energy exposure standards and guidelines:
• United States Federal Communications Commission, Code
of Federal Regulations; 47 CFR part 2 sub-part J
• American National Standards Institute (ANSI) / Institute of
Electrical and Electronics Engineers (IEEE). C95. 1-1992
• Institute of Electrical and Electronics Engineers (IEEE).
C95. 1-1999 Edition
• International Commission on Non-Ionizing Radiation
Protection (ICNIRP) 1998
• Ministry of Health (Canada). Safety Code 6. Limits of
Human Exposure to Radiofrequency Electromagnetic Fields
in the Frequency Range from 3 kHz to 300 GHz, 1999
• Australian Communications Authority
Radiocommunications (Electromagnetic Radiation - Human
Exposure) Standard 2001
• ANATEL, Brasil Regulatory Authority, Resolution 256
(April 11, 2001) “additional requirements for SMR, cellular
and PCS product certification.”
To assure optimal radio product performance and
make sure human exposure to radio frequency
electromagnetic energy is within the guidelines set forth in
the above standards, always adhere to the following
procedures:
Phone Operation
Two-way radio operation
When using your radio product as a
traditional two-way radio, hold the
radio product in a vertical position
with the microphone one to two
inches (2.5 to 5 cm) away from the
lips.
Body-worn operation
To maintain compliance with FCC RF exposure guidelines, if
you wear a radio product on your body when transmitting,
always place the radio product in a Motorola approved clip,
holder, holster, case or body harness for this product. Use of
non-Motorola-approved accessories may exceed FCC RF
exposure guidelines. If you do not use a Motorola approved
body-worn accessory and are not using the radio product in
the intended use positions along side the head in the phone
mode or in front of the face in the two-way radio mode, then
ensure the antenna and the radio product are kept the
following minimum distances from the body when
transmitting:
• Phone or Two-way radio mode: one inch (2.5 cm)
• Data operation using any data feature with or without
an accessory cable: one inch (2.5 cm)
Antenna Care
Use only the supplied or an approved replacement antenna.
Unauthorized antennas, modifications, or attachments could
damage the radio product and may violate FCC regulations.
DO NOT hold the antenna when the radio product is “IN
USE”. Holding the antenna affects call quality and may cause
the radio product to operate at a higher power level than needed.
Approved Accessories
For a list of approved Motorola accessories call 1-800-4530920, visit our website at www.mot.com/iden or look in the
accessory section of this manual.
When placing or receiving a phone call, hold your radio product
as you would a wireline telephone. Speak directly into the
microphone.
68P80401P05 iii
SAFETY AND GENERAL INFORMATION
ALL MODELS WITH FCC ID AZ489FT5848 MEET THE
GOVERNMENT'S REQUIREMENTS FOR EXPOSURE TO
RADIO WAVES.
Your wireless phone is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for exposure to
radiofrequency (RF) energy set by the Federal Communications
Commission of the U.S. Government. These limits are part of
comprehensive guidelines and establish permitted levels of RF energy
for the general population. The guidelines are based on standards that
were developed by independent scientific organizations through
periodic and thorough evaluation of scientific studies. The standards
include a substantial safety margin designed to assure the safety of all
persons, regardless of age and health.
The exposure standard for wireless mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR. The SAR
limit set by the FCC is 1.6 W/kg.* Tests for SAR are conducted using
standard operating positions specified by the FCC with the phone
transmitting at its highest certified power level in all tested frequency
bands. Although the SAR is determined at the highest certified power
level, the actual SAR level of the phone while operating can be well below
the maximum value. This is because the phone is designed to operate at
multiple power levels so as to use only the power required to reach the
network. In general, the closer you are to a wireless base station antenna,
the lower the power output.
Before a phone model is available for sale to the public, it must be tested
and certified to the FCC that is does not exceed the limit established by
the government-adopted requirement for safe exposure. The tests are
performed in positions and locations (e.g., at the ear and worn on the
body) as required by the FCC for each model. The highest SAR value
for this model phone when tested for use at the ear is 1.02 W/kg and
when tested on the body, as described in the user guide, is 1.30 W/kg
during packet data transmission. (Body-worn measurements differ
among phone models, depending upon available accessories and FCC
requirements.) While there may be differences between the SAR levels
or various phones and at various positions, they all meet the government
requirement for safe exposure.
The FCC has granted an Equipment Authorization for this model phone
with all reported SAR levels evaluated as in compliance with the FCC
RF exposure guidelines. SAR information on this model phone is on file
with the FCC and can be found under the Display Grant section of
http://www.fcc.gov/oet/fccid after searching on FCC ID
AZ489FT5848.
Additional information on Specific Absorption Rates (SAR) can be
found on the Cellular Telecommunications Industry Association (CTIA)
web-site at http://www.wow-com.com.
Facilities
To avoid electromagnetic interference and/or compatibility
conflicts, turn off your radio product in any facility where
posted notices instruct you to do so. Hospitals or health care
facilities may be using equipment that is sensitive to external RF
energy.
Aircraft
When instructed to do so, turn off your radio product when on
board an aircraft. Any use of a radio product must be in
accordance with applicable regulations per airline crew
instructions.
Medical Devices
Pacemakers
The Advanced Medical Technology Association (AdvaMed)
recommends that a minimum separation of 6 inches (15 cm) be
maintained between a handheld wireless radio product and a
pacemaker. These recommendations are consistent with those of
the U.S. Food and Drug Administration.
Persons with pacemakers should:
• ALWAYS keep the radio product more than 6 inches
(15 cm) from their pacemaker when the radio product is
turned ON.
• Not carry the radio product in a breast pocket.
• Use the ear opposite the pacemaker to minimize the
potential for interference.
• Turn the radio product OFF immediately if you have any
reason to suspect that interference is taking place.
Hearing Aids
Some digital wireless radio products may interfere with some
hearing aids. In the event of such interference, you may want to
consult your hearing aid manufacturer to discuss alternatives.
Other Medical Devices
If you use any other personal medical device, consult the
manufacturer of your device to determine if it is adequately
* In the United States and Canada, the SAR limit for mobile phones used by
the public is 1.6 watts/kg (W/kg) averaged over one gram of tissue. The
standard incorporates a substantial margin of safety to give additional
protection for the public and to account for any variations in measurements.
shielded from RF energy. Your physician may be able to assist
you in obtaining this information.
Use While Driving
Check the laws and regulations on the use of radio products in
Electro Magnetic Interference/
Compatibility
NOTE: Nearly every electronic device is susceptible
to electromagnetic interference (EMI) if
inadequately shielded, designed or
otherwise configured for electromagnetic
compatibility.
the area where you drive. Always obey them. When using the
radio product while driving, please:
• Give full attention to driving and to the road.
• Use hands-free operation, if available.
• Pull off the road and park before making or answering a call
if driving conditions so require.
iv 68P80401P05
Operational Warnings
P
SAFETY AND GENERAL INFORMATION
Operational Cautions
F
For Vehicles Equipped with an Air Bag
Do not place a portable radio product in the area over the air bag
or in the air bag deployment area. Air bags inflate with great
force. If a portable radio is placed in the air bag deployment area
and the air bag inflates, the radio product may be propelled with
great force and cause serious injury to occupants of the vehicle.
Potentially Explosive Atmospheres
Turn off your radio product prior to entering any area with a
potentially explosive atmosphere, unless it is a radio product type
especially qualified for use in such areas as “Intrinsically Safe”
(for example, Factory Mutual, CSA, or US approved). Do not
remove, install, or charge batteries in such areas. Sparks in a
potentially explosive atmosphere can cause an explosion or fire
resulting in bodily injury or even death.
NOTE: The areas with potentially explosive atmospheres
referred to above include fueling areas such as
below decks on boats; fuel or chemical transfer or
storage facilities; areas where the air contains
chemicals or particles, such as grain, dust or
metal powders; and any other area where you
would normally be advised to turn off your vehicle
engine. Areas with potentially explosive
atmospheres are often, but not always, posted.
Blasting Caps and Areas
To avoid possible interference with blasting operations, turn off
your radio product when you are near electrical blasting caps, in a
blasting area, or in areas posted: “Turn off two-way radio”. Obey
all signs and instructions.
Antennas
Do not use any portable radio product that has a damaged
antenna. If a damaged antenna comes into contact with your skin,
a minor burn can result.
Batteries
All batteries can cause property damage and/or bodily injury, such
as burns if a conductive material, such as jewelry, keys, or beaded
chains touches exposed terminals. The conductive material may
complete an electrical circuit (short circuit) and become quite hot.
Exercise care in handling any charged battery, particularly when
placing it inside a pocket, purse, or other container with metal
objects.
If the radio product does not work after following the steps
listed above, contact your dealer for servicing information.
Clean the external surfaces of the radio product with a damp
cloth, using a mild solution of dishwashing detergent and water.
Some household cleaners may contain chemicals that could
seriously damage the radio product. Avoid the use of any
petroleum-based solvent cleaners. Also, avoid applying liquids
directly on the radio product.
Accessory Safety Information
IMPORTANT: SAVE THESE ACCESSORY SAFETY
INSTRUCTIONS
Cleaning and Drying Considerations
Using a leather carry case may help protect the surfaces and help
prevent liquids (e.g., rain) from entering into the interior of the
radio product. This product is not water proof, and exposing the
unit to liquids may result in permanent damage to the unit.
If your radio product interior gets wet, then do not try to
accelerate drying with the use of an oven or a dryer as this will
damage the radio product and void the warranty. Instead, do the
following:
1. Immediately power off the radio product.
2. Remove Battery and SIM card (if so equipped) from radio
product.
3. Shake excess liquid from radio product.
4. Place the radio product and battery in an area that is at room
temperature and has good air flow.
5. Let the radio product, battery, and SIM card dry for 72 hours
before reconnecting the battery and/or powering on the radio
product.
• Before using any battery or battery charger, read all the
instructions for and cautionary markings on (1) the battery,
(2) the battery charger, which may include a separate wallmounted power supply or transformer, and (3) the radio
product using the battery.
• Do not expose any battery charger to water, rain, or snow as
they are designed for indoor or in-vehicle use only.
WARNING: To reduce the risk of
injury, charge only the rechargeable
P
batteries listed in the Accessories
section of this manual. Other types
of batteries may burst, causing
personal injury and damage.
• To reduce the risk of damage to the cord or plug, pull by the
plug rather than the cord when you disconnect the battery
charger from the power source outlet.
• Do not operate any battery charger with a damaged cord or
plug — replace them immediately.
• Battery chargers may become warm during operation, but
not hot. If it becomes hot to the touch, unplug it from the
power outlet immediately and discontinue its use.
68P80401P05 v
SAFETY AND GENERAL INFORMATION
• Use of a non-recommended attachment to a battery charger
may result in a risk of fire, electric shock, or injury to
persons.
• Make sure the battery charger power cord is located so that
it will not be stepped on, tripped over, or subjected to
damage or stress.
• An extension cord should not be used with any battery
charger unless absolutely necessary. Use of an improper
extension cord could result in a risk of fire and electric
shock. If an extension cord must be used, make sure that:
• The pins on the plug of the extension cord are the same
number, size, and shape as those on the plug of the
charger.
• The extension cord is properly wired and in good
electrical condition.
• The cord size is 18AWG for lengths up to 100 feet and
16AWG for lengths up to 150 feet.
• Do not operate any battery charger if it has received a sharp
blow, has been dropped, or has been damaged in any way;
take it to a qualified service technician.
• Do not disassemble a battery charger; take it to a qualified
service technician when service or repair is required.
Incorrect reassembly may result in a risk of electric shock or
fire.
• Maximum ambient temperature around the power supply or
transformer of any battery charger should not exceed 40°C
(104°F).
• The output power from the power supply or transformer
must not exceed the rating given on the Desktop DualPocket Charger.
• The disconnection from the line voltage is made by
unplugging the power supply from the AC receptacle.
• To reduce risk of electric shock, unplug any battery charger
from the outlet before attempting any maintenance or
cleaning.
For optimum charging performance, turn off the radio product
while charging it in any battery charger.
vi 68P80401P05
MODEL INFORMATION
This manual applies to the following iDEN i580 Digital Portable models:
H83XAH6RR4AN 806-940 MHz, Multi-Service, Data-Capable Portable
MODEL NUMBERING SYSTEM
Typical Model Number: H 8 3 X A H 6 R R 4 A N
Position: 123456789101112
Position 1 - Type of Unit
H = Hand-Held Portable
M = Mobile Product
MODEL INFORMATION
Positions 2 and 3 - Model Series Position 12 - Unique
40 = i85s/i55sr/i50sx Products
41 = i90c Products
45 = i265 Products
48 = i80s Products
56 = i30sx/i30s Products
57 = i95cl Products
58 = i88s/i58sr Products
59 = i60c Products
62 = i205/i305 Products
63 = i530/i730/i710 Products
68 = i325pro Products
69 = i315plus Products
73 = i860 Products
74 = i830 Products
75 = i285 Products
72 = i930 Products
85 = i870 Products
83 = i580 Products
Position 4 - Frequency Band Position 11 - Version
U = 806 to 870 MHz Version Letter (Alpha) X = 806 to 941 MHz Major Change
*Values given represent range only; they are not absolute.
Position 5 - Power Level Position 10 - Feature level
A = 0 to 0.7 Watts 1 = Basic 6 = Standard Plus
B = 0.7 to 0.9 Watts 2 = Limited Pkg 7 = Expanded Pkg
C = 1.0 to 3.9 Watts 3 = Limited Plus 8 = Expanded Plus
D = 4.0 to 5.0 Watts 4 = Intermediate 9 = Full Feature/
E = 5.1 to 6.0 Watts 5 = Standard Pkg Programmable
F = 6.1 to 10.0 Watts
Position 6 - Physical Packages Position 9 - Primary System Type
F = Limited Keypad - With Display R = iDEN Shared
H = Full Keypad - With Display
N = Enhanced Controls - Enhanced Display
Model Variations
N = Standard Package
Position 7 - Channel Spacing Position 8 - Primary Operation
1 = 5 kHz 5 = 15 kHz N = Digital Dispatch
2 = 6.25 kHz 6 = 25 kHz Q = Low Profile - Basic Display
3 = 10 kHz 7 = 30 kHz R = Digital Multi-Service
4 = 12.5 kHz 9 = Variable Programmable J = TDMA Digital Dual Mode
68P80401P05 vii
MODEL SPECIFICATIONS
MODEL SPECIFICATIONS
GENERAL RECEIVER TRANSMITTER
FCC Designation: AZ489FT5848 Receiver Type: Direct Conversion Transmitter Type Single Conversion
Operational Modes:
800 MHz Band only:
Temperature Range:
Operating –10°C to +60°C
Storage (w/o battery) –40°C to +85°C
Power Supply:
Battery Type Lithium Ion
Recommended
Battery: SNN5744B
Battery Voltage:
Nominal
Range
Dimensions (HxWxD):
w/750mAh 94 x 57
battery door x 34 mm
w/500mAh 94 x 57
battery door x 31 mm
Phone
Private
Group
Circuit Data
Packet Data
MotoTalk
SNN5769A
3.6 Vdc
3.0 to 4.2 Vdc
Frequency Range: 851-870 MHz
935-940 MHz
902-928 MHz
Channel Spacing:
iDEN
MotoTalk
Frequency Stability:
Referenced to base
station 0.4 ppm
Sensitivity (10%) BER:
(M-16 QAM)
MotoTalk (3%)BER
(FSK)
Spurious Response
Immunity: -51 dBm
Spurious Radiation:
Above 960 MHz
216–960 MHz
88–216 MHz
30–88 MHz
25 kHz
50 kHz
–111 dBm
–119 dBm
<500 µV/m.
<200 µV/m.
<150 µV/m.
<100 µV/m.
Frequency Range: 806-825 MHz
896-901 MHz
902-928 MHz
Emission Designator: 18K3D7W
Modulation Types: Quad 16QAM
Quad 64QAM
Quad QPSK
FSK
Frequency Stability:
Referenced to base
station 0.4 ppm
Spurious Emissions:
Conducted
Radiated
MotoTalk Radiated
RF Pulse Avg Power:
iDEN (dynamically
adjusted)
MotoTalk
22.6 to +28.82 dBm
–13 dBm
–13 dBm
–41.2 dBm
–6 to +28 dBm
Weight:
(without battery)
viii 68P80401P05
112.5 g
Audio Output Power
and Speakerphone
Rating:
(Private and Group
Modes only) into
8 ohms at maximum
volume (nominal
battery voltage) 500 mW
Distortion at Rated
Audio:
Electrical
Acoustical
Specifications subject to change without notice.
5% Max.
10% Max.
Adjacent Channel
Power:
iDEN (at ±25 kHz in
18 kHz BW)
MotoTalk
(at ±50 kHz in 26 kHz
BW)
-55 dB
-55 dB
Contents
SAFETY AND GENERAL INFORMATION ....................................... iii
MODEL INFORMATION...................................................................... vii
MODEL SPECIFICATIONS ................................................................ viii
PREFACE................................................................................................... v
Who Should Use This Manual ................................................................................ v
How This Manual Is Organized............................................................................... v
Conventions Used in This Manual ......................................................................... vi
Related Publications .............................................................................................. vi
CHAPTER 1 OVERVIEW............................................................................................... 1
i DEN Digital Modulation Technology...................................................................... 1
i DEN Voice Compression Technology ................................................................... 3
RF Transmission Bursts ........................................................................................................... 3
Calling Area Coverage.............................................................................................................. 4
Global Positioning System (GPS) Section.............................................................. 5
MOTOtalk ............................................................................................................... 5
Bluetooth® Wireless System .................................................................................. 5
SIM Cards............................................................................................................... 6
Removing and Inserting a SIM Card......................................................................................... 6
CHAPTER 2 FEATURES, ICONS, AND INDICATORS............................................ 8
i 580 Features ..................... ................................................. ................................... 8
Display Icons .......................................................................................................... 9
Main Menu Icons ...................................................................................................................... 9
Status Icons ............................................................................................................................ 10
CHAPTER 3 DISPLAYS, MESSAGES, AND ALERTS............................................ 11
Power-Up Sequence............................................................................................. 11
Power-Down Sequence ........................................................................................ 12
Messages ............................................................................................................. 12
Self-Test Errors....................................................................................................................... 12
Self-Test Reset Errors ............................................................................................................ 12
Service Messages .................................................................................................................. 13
Alert Tones ........................................................................................................... 14
Using the Optional Vibrate Function ..................................................................... 17
PREPARING FOR BASIC LEVEL TESTING.................................... 19
Test Equipment..................................................................................................... 19
Reference Unit........................................................................................................................ 19
Reference Accessories ........................................................................................................... 19
CHAPTER 5 BASIC LEVEL CHECKS AND SELF TESTS..................................... 20
Customer Care ..................................................................................................... 20
Test Conditions..................................................................................................... 20
Antenna Condition .................................................................................................................. 20
Reset Condition ...................................................................................................................... 20
Basic-Level Test Checklist.................................................................................... 21
68P80401P05 i
Preventive Maintenance ...................................................................................... 21
Mechanical and Electrical Checks ....................................................................... 22
SIM Card Swap Test............................................................................................................... 22
Accessory Swap Test ............................................................................................................. 23
Lockup Test ............................................................................................................................ 23
Battery Connections Test ....................................................................................................... 24
Testing the GPS Receiver ...................................................................................................... 24
Voltage Recognition Test........................................................................................................ 25
Self-Test Procedures ........................................................................................... 25
Passcode Test ........................................................................................................................ 26
Programming Menu Settings Check ....................................................................................... 26
Call Performance Test ............................................................................................................ 31
CHAPTER 6 BASIC LEVEL TEST MODES AND PROCEDURES........................ 33
Test Modes .......................................................................................................... 33
Entering Debug Mode ............................................................................................................. 33
Trace Mode Display Screens.................................................................................................. 34
Entering Test Mode ................................................................................................................ 36
Test Mode Test Procedures................................................................................. 36
Audio Loopback Test .............................................................................................................. 36
ESN and IMEI Matching Test ................................................................................................. 37
Debug Check .......................................................................................................................... 37
Technician Test Procedures ................................................................................ 40
Programming the i580 Unit .................................................................................. 41
Connecting the Unit to the RSS Workstation ....................................................... 41
Codeplug Help ........................................................................................................................ 42
Codeplug Troubleshooting...................................................................................................... 42
CHAPTER 7 PREPARING FOR FIELD LEVEL TESTING.................................... 43
Preparing Equipment for Testing ......................................................................... 43
Calibrating Equipment ............................................................................................................ 43
Checking the RF Cable........................................................................................................... 43
Strong-Signal Environments................................................................................................... 43
Protecting Static-Sensitive Devices ........................................................................................ 43
Using RSS ........................................................................................................... 44
Connecting an i DEN Unit to the R-2660.............................................................. 44
Operating the R-2660 .......................................................................................... 46
Disassembling and Reassembling the Unit ......................................................... 47
Disassembly Sequence Flowchart ....................................................................... 47
Assembly/Disassembly Procedures..................................................................... 47
Remove Battery Cover......................................................................................... 48
Remove: ................................................................................................................................. 48
Install: ..................................................................................................................................... 48
Remove Battery ................................................................................................... 49
Remove: ................................................................................................................................. 49
Remove SIM Card ............................................................................................... 50
Remove: ................................................................................................................................. 50
Remove Antenna ................................................................................................. 50
Remove Back Housing ........................................................................................ 52
Remove: ................................................................................................................................. 52
Install: ..................................................................................................................................... 52
Remove Main Board, Keypad .............................................................................. 53
Remove: ................................................................................................................................. 53
ii 68P80401P05
Remove Flip Assembly ......................................................................................... 54
Procedure to remove flip assembly: ....................................................................................... 54
Install Flip Assembly ............................................................................................. 56
Procedure to install flip assembly: .......................................................................................... 56
Exploded View and Parts List ............................................................................... 58
i580 Component Parts List ..................................................................................................... 58
i580 Exploded View ................................................................................................................ 59
CHAPTER 8 FIELD LEVEL TEST MODES AND PROCEDURES........................ 60
Test Modes ........................................................................................................... 60
Entering Test Mode ................................................................................................................ 60
Required Test Equipment ..................................................................................... 61
Field-Level Test Checklist..................................................................................... 61
Registration/Call Test ........................................................................................... 63
Signal Quality Error (SQE) Test............................................................................ 64
TX Power Test ...................................................................................................... 65
Bit Error Rate (BER) Test ..................................................................................... 66
Power-Up Test...................................................................................................... 67
Keypad Test.......................................................................................................... 68
Audio Test............................................................................................................. 69
Reset Test ............................................................................................................ 70
Reset Log Test ..................................................................................................... 71
Model Assembly (MA) Test Mode Test................................................................. 72
GPS (Global Positioning System) Receiver Test.................................................. 73
MOTOtalk ............................................................................................................. 74
Bluetooth Test....................................................................................................... 75
CHAPTER 9 MECHANICAL PARTS REWORK AND REPAIR ........................... 77
Recommended Equipment ................................................................................... 77
Hot Air Machine ...................................................................................................................... 77
Preheater................................................................................................................................ 77
High Performance Soldering Station ...................................................................................... 77
Microscope ............................................................................................................................. 77
Magnifier Lamp ....................................................................................................................... 77
Fume Absorber ....................................................................................................................... 77
Recommended Tools............................................................................................ 78
Nozzles ................................................................................................................................... 78
Heat Shields ........................................................................................................................... 78
Tweezers ................................................................................................................................ 78
Probe/Pick .............................................................................................................................. 78
Vacuum Pick........................................................................................................................... 78
Recommended Supplies....................................................................................... 78
Rework/Repair Requirements:.............................................................................. 78
Temperatures: ........................................................................................................................ 78
Board Preparation:.................................................................................................................. 79
Components Identification ...................................................................................................... 79
Mechanical Parts Rework Procedure ................................................................... 80
Removal Procedure................................................................................................................ 80
Land Preparation Procedure................................................................................................... 80
Installation Procedure ............................................................................................................. 80
J600 RF Connector................................................................................................................. 81
J752 Audio Jack ..................................................................................................................... 81
68P80401P05 iii
J401 (30 Pin Board-to-Flex Connector) .................................................................................. 81
J400 (80 Pin Board-to Flex Connector) .................................................................................. 82
M002 (SIMM Connector) ....................................................................................................... 82
M105 (Battery Contact ............................................................................................................ 82
M2 (2 Pin-Contact).................................................................................................................. 83
J753 (Microphone Socket)...................................................................................................... 83
SW-all (Key/Switch) ................................................................................................................ 83
D401 through D412 (LED) ...................................................................................................... 84
APPENDIX A ORDERING REPLACEMENT PARTS AND KITS........................... 85
Customer Service ................................................................................................ 85
Replacement Parts .............................................................................................. 85
Domestic Orders .................................................................................................. 85
International Orders ............................................................................................. 85
Replacement Kits................................................................................................. 86
Recommended Test Equipment and Tools.......................................................... 90
Recommended Programming Equipment............................................................ 90
iv 68P80401P05
PREFACE
The iDEN i580 Digital Multi-Service, Data-Capable Portable Field Service Manual contains the
information necessary to identify and fix problems in the Motorola i580 Digital Portable. This unit
is based on digital technology and is designed to operate on iDEN systems.
Basic and field-level service for the this unit as described in this manual includes troubleshooting,
testing, board swapping, and maintenance.
Service for this unit is based on the substitution method: a faulty part is replaced by a working one,
providing quicker service to the customer. For example, if the battery is faulty, it is replaced. If the
unit requires more complete testing or service than is available at the basic level, it is sent to the
field-level service facility, serviced, and returned to the iDEN Customer Care Center (ICC).
NOTE: Before operating or testing this unit, please read the Safety and General Information
section in the front of this manual.
1.1 Who Should Use This Manual
PREFACE: Who Should Use This Manual
This manual is intended for service technicians who should be familiar with the test equipment
recommended in Appendix A. To help pinpoint basic problems with the unit, first perform the
mechanical checks and self tests as described in Chapter 5; then proceed to field level
troubleshooting and testing.
1.2 How This Manual Is Organized
This manual contains the following chapters and appendices:
Chapter 1 presents the theory and technology used by the iDEN system and the unit.
Chapter 2 describes the unit’s features, icons, and indicators.
Chapter 3 describes displays, messages, and alerts.
Chapter 4 describes preparing for basic level testing.
Chapter 5 describes basic mechanical checks and self test procedures to be performed.
Chapter 6 describes basic test modes and technician test procedures.
Chapter 7 describes how to prepare and operate field level test equipment. It also contains
disassembly and reassembly instructions.
Chapter 8 describes field level test modes and procedures.
Chapter 9 describes large component repair and rework procedures.
Appendix A provides information on ordering kits and replacement parts. It also contains lists of
recommended test equipment.
68P80401P05 v
PREFACE: Conventions Used in This Manual
1.3 Conventions Used in This Manual
The following conventions are used throughout this manual:
italics Used for emphasis and new terms
bold Defines menu items, fields, and buttons
code Used for sample input and output
1.4 Related Publications
The following publications are available separately:
iDEN i580 Digital Multi-Service Data-Capable Phone User’s Guide NNTN6775A
R-2660 Digital Communications System Analyzer Operator’s Manual 68P80386B72
vi 68P80401P05
CHAPTER 1
OVERVIEW
To achieve a high spectrum efficiency, the i580 digital multi-service, data-capable portable uses a
unique modulation technology and sophisticated voice-compression algorithm. The voice of the
person speaking into the microphone is converted into a digital bit stream consisting of zeros (0)
and ones (1). The stream then is modulated into a radio-frequency (RF) signal, which is transmitted
over the air to another unit. This process is called digital modulation.
1.1 i DEN Digital Modulation Technology
The i580 digital portable is a dual band 806-870 MHz and 896-940 MHz unit that can operate in
multiple modes: phone, private, data, and group. It uses three digital modulation technologies:
Quad QAM, Quadrature Phase Shift Keying (QPSK), and Time Division Multiple Access (TDMA).
Quadrature Amplitude Modulation (QAM) is a modulation technique that transmits information by
altering the amplitude and phase of the radio frequency (RF) signal. Data is converted into complex
symbols, which alter the RF signal and transmit the information. When the signal is received, the
amplitude and phase are converted back into symbols and then into the original data.
OVERVIEW: i DEN Digital Modulation Technology
There are three different QAM modes that are used for different applications: 64QAM, 16QAM, and
4QAM. In voice applications, 16QAM is used, while in data applications, 64QAM, 16QAM, and
4QAM are used.
NOTE: The 900 MHz band operates only in 16QAM modulation.
In 64QAM, 64 possible combinations of 6 bits are converted into a unique amplitude and phase. In
16QAM, there are 16 possible combinations of 4 bits, while in 4QAM, there are 4 possible
combinations of 2 bits.
The traditional 25 kHz channel used for two-way radios is split into four QAM signals (subcarriers)
that are transmitted simultaneously. This technique can transmit 64 Kbps in a single 25 kHz
channel.
The iDEN system requires approximately 10 Kbps to transmit a compressed voice; therefore, 64
Kbps can accommodate 6 voice channels or 3 voice channels in enhanced systems.
The signal spectrum of the Quad 16QAM is shown in Figure 1-1.
68P80401P05 1
OVERVIEW: i DEN Digital Modulation Technology
RL 0dBm 10 dB/
-10
-20
-30
Power
-40
(dB)
-50
-60
-70
0-10-20 10 20
Frequency from Desired Channel Center
(kHz)
Figure 1-1. Spectrum of i DEN Quad 16QAM
Quadrature Phase Shift Keying (QPSK) is one of the most common modulation techniques for
satellite communications. In QPSK, a digital data stream is taken two bits at a time to generate four
possible phase states of the transmitted carrier. A characteristic of this technique is its resistance to
noise.
Time Division Multiple Access (TDMA) is used to allocate portions of the RF signal by dividing
time into 6 slots, one for each unit. Time allocation enables each unit to transmit its voice
information without interference from another unit’s transmission.
Transmission from a unit or base station is accommodated in time-slot lengths of 15 milliseconds
and frame lengths of 90 milliseconds (see Figure 1-2).
Note that Rx (outbound) indicates base-to subscriber transmissions; Tx (inbound) indicates
subscriber-to-base transmissions. The slots are paired and have a fixed offset of 19 milliseconds;
their timings are synchronized by the iDEN system. The TDMA technique requires sophisticated
2 68P80401P05
OVERVIEW: i DEN Voice Compression Technology
algorithms and one digital-signal processor (DSP) to perform voice compression/decompression
and RF modulation/demodulation.
Base Station Control Channel
Transmitting 6 of 6 slots continually.
90ms 90ms
15ms
Tx
Rx
15ms
90ms 90ms
Receiver 4ms delayed
Portable Unit
When turned on, scans for control station, then transmits one slot every six slots.
90ms 90ms
15ms
Rx
Tx
15ms
90ms 90ms
Transmitter 4ms delayed
Figure 1-2. i DEN TDMA Format
1.2 i DEN Voice Compression Technology
15ms15ms 15ms15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms
15ms15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms
15ms15ms 15ms15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms
15ms15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms 15ms
Voice is converted into a digital bit stream by sampling the voice signal at a high rate and converting
the samples into numbers, which are represented by bits. A sample consists of 8 bits. Approximately
8000 samples per second (64 Kbps) are required to maintain a reasonable quality.
Voice compression reduces the number of bits per second while maintaining the voice at an
acceptable quality level. The iDEN system uses a coding technique called Vector Sum Excited
Linear Prediction (VSELP) to compress voice to 4.2 or 8.0 Kbps. The compressed voice-data bits
modulate the RF signal. The compression rate is based on the type of call (dispatch or interconnect)
and the network configuration established by the local service provider.
Adding error-correction bits to the coded-voice bits increases the required RF-transmission bit rate
to approximately 7.4 Kbps for the 4.2 Kbps voi ce coder and 14.8 Kbps for the 8.0 Kbps voice coder.
1.2.1 RF Transmission Bursts
All RF transmissions within an iDEN system occur in 15-millisecond blocks called bursts. An
iDEN base station transmits bursts continuously on each RF frequency it uses. Transmission bursts
from the stations are synchronized in time by signals received from the global positioning satellite
68P80401P05 3
OVERVIEW: i DEN Voice Compression Technology
(GPS) system. Each burst is numbered; the number is referred to as the slot number. All bursts
occurring at a given time carry the same slot number.
Inbound transmission bursts (sent from the unit) are offset 19 milliseconds from the outb ound burst;
the inbound burst begins 4 milliseconds after the end of the outbound burst (see Figure 1-2 on
page 1-3). This offset in time allows the unit to appear capable of transmitting and receiving at the
same time (it actually is switching rapidly back and forth between receiving and transmitting).
In current iDEN systems, outbound transmissions in the 800 MHz band range from 851–870 MHz;
inbound transmissions are 45 MHz lower in frequency. For the 900 MHz band, outbound
transmissions range from 935-940 MHz; inbound transmissions are 39 MHz lower in frequency.
An iDEN channel is created by grouping bursts so that their slot numbers differ by a number referred
to as the repetition rate. The unit uses two repetition rates for interconnect voice calls: 6:1 and 3:1. A
single frequency can handle 6 calls using a 6:1 repetition rate with the 4.2 Kbps coder.
Dispatch calls always use this rate. However, the audio quality of the 3:1 repetition rate with the 8.0
Kbps coder is superior to the 6:1 rate with the 4.2 Kbps coder . Most service providers configure the
system and unit to allow only the 3:1 rate for interconnect calls.
Calls are set up on a primary control channel (PCCH) in response to a request from a unit or a
regular telephone connected to the Public Switch Telephone Network (PSTN). The PCCH is
established by the base station equipment; typically, it is a 6:1 channel.
The outbound PCCH carries system information and “pages” to specific subscriber units and asks
them to respond if they are available for a call. Inbound PCCH transmissions carry responses to the
“pages” and requests by subscriber units to set up calls. Inbound transmissions on the primary
control channel only take 7.5 milliseconds and can be timed to occur in either half of a 15millisecond burst.
The dual band unit will power up in the 800 MHz band and will use these channels for control
channels—Primary Control Channel (PCCH) and Broadcast Control Channel (BCCH). The 900
MHz mode will be used only during 3:1 interconnect calls. Every attempt will be made to assign the
unit to 900 MHz carriers during new 3:1 interconnect calls, handov ers into a cell, and inter-cell
handovers. If no resources are available, or if available resources have insufficient channel quality
(in the case of a handover), then 800 MHz carriers will be evaluated.
Using the above techniques, the iDEN system can operate 6 voice channels simultaneously in
dispatch mode or 3 voice channels simultaneously in interconnect mode on a single RF carrier at
25 kHz bandwidth.
1.2.2 Calling Area Coverage
Area coverage is obtained by dividing the area into a mosaic of cells. Coverage is controlled so that
frequencies can be reused with less distance between sites. Each cell is covered by a base station,
which is classified as Omni or Sectored. An Omni station connects base transceivers to antennas that
have a circular pattern centered at the site. A Sectored station connects base transceivers to
directional antennas that point in particular directions. Units that operate in a multi-site system must
4 68P80401P05
OVERVIEW: Global Positioning System (GPS) Section
be able to “handoff” from one coverage area to another as the user moves about during a call.
Handoff is controlled by the iDEN system.
1.3 Global Positioning System (GPS) Section
The U.S. Department of Defense (DoD) has built a 24-satellite constellation for the purpose of
pinpointing locations anywhere on the planet. The satellites circle the earth every 12 hours,
transmitting radio signals at a fixed frequency of 1575.42 MHz. The satellites share the 1575.42
MHz spectrum with each other through the use of CDMA modulation.
To determine a location on earth, a receiver must be built that can receive the simultaneous signals
from the satellites that are in view of the receiver and use that information to calculate the location
of the receiver. The receiver must pick up the signals from 4 satellites. Once the 4 satellites are
located, the receiver measures the time it took for the satellite signals to arrive. From this timing
information, the distance between the receiver and each satellite can be calculated. The four
satellites’ ephemeris data provide the satellite’s X, Y, and Z positions. The range, R, is the receiver
measurement made by calculating the time it took for the signal to reach the receiver. The user’s
position, (Ux, Uy, Uz), and the clock bias, Cb, is then calculated.
To use the GPS, a receiver that can receive the spread-spectrum signals must be built. The detected
signals are then converted from RF signals into appropriate digital input formats. These digital
inputs are processed and converted into position information. Once the position coordinates are
determined, they are communicated to the handset microprocessor and displayed on the screen or
transmitted to the base station as required.
1.4 MOTOtalk
The purpose of the MOTOtalk feature is to allow simple, direct, simplex two-way radio-to-radio
communications between subscriber units. It is a PTT (Push-To-Talk)- based feature that operates
like most any two-way radio might. A good basic model for operation is that of the Motorola
Talkabout product. What makes it quite different, however, is that it is digital in operation, which
allows for superior range and voice quality. It is also asynchronous in nature, and requires no
external source of synchronization for connections between units to be made.
1.5 Bluetooth® Wireless System
Bluetooth technology is used for short range wireless communications that do not require high data
rates. The original usage models included telephone, headsets, low-data rate access point, file
transfer, and automatic synchronization. The newer usage models have added human interface
devices, remote control, print capability, cable replacements, and personal area networks.
Bluetooth devices use GFSK modulation in the 2.4 to 2.4835 GHz ban d. The channels have a
bandwidth of 1MHz. Frequency hopping is used to provide immunity to interference. The master
unit in a pico-net dictates the hopping sequence at a rate of 1600 hops per second. This translates to
a 625 uS transmission. The maximum data rate through a Bluetooth device is 1Mb per second.
68P80401P05 5
OVERVIEW: SIM Cards
1.6 SIM Cards
This unit is designed to work with a mini Subscriber Identity Module (SIM). The SIM card contains
all of the personal data required to access iDEN services. Data held by the SIM card includes:
• Temporary Mobile Subscriber Identity
• Services to which the user subscribes
• PIN and unblocking codes
• Call barring codes
The SIM card is also capable of storing phone numbers and names.
Available SIM cards for this unit are 64 kB and prepaid.
1.6.1 Removing and Inserting a SIM Card
NOTE: When a SIM card is defective and must be replaced with a new one, the following
information will be erased:
• The recent calls list
• Call forwarding settings
• Net alerts
• Mobile originated text messages, drafts, and quick notes
• Information stored in Memo
• 3 most recent GPS enabled locations
• Voice records
• Voice names
To remove a SIM card (Figure 1-3):
F
1. Power off the unit and remove the battery cover and battery.
2. Turn the unit face down so that the antenna is at the upper left corner.
3. Slide open latch.
4. Open the SIM card holder (see Figure 1-3).
5. Grasp SIM card from one side and pull out.
CAUTION: Do not touch the gold-colored area of the SIM card.
6 68P80401P05
Figure 1-3. Removing a SIM Card
To insert a SIM card (Figure 1-4):
1. Open the SIM card holder.
OVERVIEW: SIM Cards
2. Carefully slide the SIM card into the holder (see Figure 1-4). Position SIM card as shown.
3. Close SIM door, slide latch to shut.
4. Reinstall the battery, and reattach the battery cover.
Figure 1-4. Inserting a SIM Card
68P80401P05 7
FEATURES, ICONS, AND INDICATORS: i 580 Features
CHAPTER 2
FEATURES, ICONS, AND INDICATORS
To conduct basic troubleshooting and maintenance of the i580 unit, you must become familiar with
the components, display icons, and status indicators associated with the unit.
2.1 i 580 Features
Speaker Key;
Send Calls to Voicemail
Answer Calls
Right Side
Transflash
Card Slot
Camera
Lens
Top View
Front View
Closed
End Calls;
Send Calls
to Voicemail
Display
Retractable Antenna
Mirror
External Display
Power Button
Front View
Open
Camera
Key
Microphone
Release
Button
Back View
Left Side
Vol ume
Controls
Walkie-Talkie Button
Controls
Figure 2-1. i580 Feature Views
8 68P80401P05
2.2 Display Icons
Icons for this unit provide information that is useful for troubleshooting and testing purposes. All
features can be accessed through the main menu. When using a feature, the icon for that feature
appears in the upper left corner of the display. Depending upon features and options chosen, the
following icons can appear on the unit’s display.
NOTE: Feature icons may appear in various places within the display. Check the specific User’s
Guide for more information about the unit’s icons and indicators.
2.2.1 Main Menu Icons
Browser Browse the W e b.
Java Apps Use Java applications on your phone.
Settings Customize your phone.
VoiceRecord Record and play audio messages.
Contacts Create, view, store, edit contacts.
FEATURES, ICONS, AND INDICATORS: Display Icons
.
Messages Access messages.
Call Forward Set call forwarding options.
Datebook Schedule appointments.
Memo Store a number to access later.
Call Timers Phone usage information.
Recent Calls Access information about recent calls.
Shortcuts Create sh ortcuts to screens.
My Info View personal phone information, including phone
number and Private ID.
Profiles Apply groups of settings together.
Call Alert Access information about call alerts.
Bluetooth Connect to a device with Bluetooth.
GPS Find your approximate geographical location.
Ring Tones Assign ring tones and turn ringer off.
Camera Image in camera lens shows on the main display.
Media Center Edit captured images.
Audio Player Access the MP3 audio player.
Quick PTT Access private ID’s and Selective Dynamic Groups
(SDG). (Carrier optional feature.)
68P80401P05 9
FEATURES, ICONS, AND INDICATORS: Display Icons
2.2.2 Status Icons
Status icons appear in the two rows at the top of the display. Some appear at all times. Others appear
only when your phone is engaged in certain activities or when you have activated certain features.
Battery Strength—Indicates the battery’s stored level of charge.
The Battery Strength icon exhibits a darkened area inside the simulated battery image to in dicate
the level of stored charge. The levels of charge are shown in the display with or without the
charger attached. A depleted battery has little or no darkened area. As the battery is charged, the
levels of darkened area increase until the ba ttery is fully charged . As the battery is depleted, the
darkened area decreases.
Signal Strength—Indicates the device is registered and the strength of the network signal. The
antenna portion of the icon is always displayed. Up to 4 bars are displayed next to the antenna.
The more bars depicted, the stronger the signal. One bar = approx. 19 SQE and >-103 RSSI, 4
bars = approx. 29 SQE and >-88 RSSI. When the unit is in a no-service state, or the signal is less
than 19 SQE or <-103 RSSI, no bars appear next to the antenna.
No Service — your phone is without service. You cannot make or receive any type of call.
Phone In Use — your phone is active on a phone call.
Private In Use — your phone is active on a Private call.
Talkgroup In Use — your phone is active on a Group Connect call.
SDG Call In Use — unit active on an SDG call.
Active Phone Line — 1 indicates phone line 1 is ready to make calls; 2 indicates phone line 2 is
ready to make calls.
Bluetooth in Use — your phone is using Bluetooth. If this icon is blinking, then your phone is in
discoverable mode. If this icon is static, your phone is active in a Bluetooth connection.
Call Forward — your phone is set to forward calls.
Ringer Off — your phone is set not to ring.
Speaker Off — Sounds associated with Private calls and group calls are set to come through the
earpiece rather than through the speaker.
Messages — you have one or more messages.
Internet — you are ready to browse the internet or are browsing the internet.
Transmitters — your phone is set not to receive calls and other transmissions.
Audio Player — The audio player is active.
Packet Data — you are ready to transfer packet data or are transferring packet data using a data
cable.
Hearing Aid — your phone is set for use with a hearing aid.
TTY— Indicates that unit is connected to a TTY device and TTY mode is enabled. You can
select either VCO (voice-carry-over) or HCO (hearing-carry-over) mode.
Roaming — You are using your phone outside your carrier’s network.
10 68P80401P05
DISPLAYS, MESSAGES, AND ALERTS: Power-Up Sequence
CHAPTER 3
DISPLAYS, MESSAGES, AND ALERTS
To conduct basic troubleshooting and maintenance of the i580 unit, you must become familiar with
the display screens, messages, and alert tones associated with the unit.
3.1 Power-Up Sequence
Extend the antenna whip and press the Power key until the power-up sequence begins. The powerup sequence initiates a series of displays on the unit. Each display reflects a stage in the sequence.
If the last display shows the idle screen, the power up was successful; if the last display shows No
Service, the unit is out of range or there is a hardware or software problem. If the vibrate function is
enabled for incoming phone calls, voice mail, or message mail, the power-up sequence includes a
500ms vibrate cycle.
Depending upon the service provider, the power-up sequence screens may differ from those shown.
1. Powering On 4. Connecting
2. Insert SIM
OR OR
3. Enter SIM
Note: SIM PIN feature can be
cancelled.
Figure 3-1. Power-Up Sequence Displays
5. No Service
6. Unit Ready Display (Idle
Note: Idle screens differ depending
68P80401P05 11
DISPLAYS, MESSAGES, AND ALERTS: Power-Down Sequence
3.2 Power-Down Sequence
To power down the unit, press and hold the Power key until the unit begins powering down.
3.3 Messages
3.3.1 Self-Test Errors
The following table contains the list of self-test non-reset errors. These errors are displayed as SELF
CHECK ERROR YXXXX (YXXXX represents the identifier for that error).
Table 3-1. Self-Test Errors
Y XXXX Description of Error
0 0001 Non-reset error log
0 0002 Codeplug error log
3.3.2 Self-Test Reset Errors
The following table contains the list of self-test reset errors. These errors are displayed as SELF
CHECK FAIL YXXXX (YXXXX represents the identifier for that error).
Table 3-2. Self-Test Reset Errors
Y XXXX Description of Error
0 0100 RAM failure
0 0200 Data lines failure
0 0400 Address line failure
0 0800 Codeplug corruption/invalid
0 1000 Flash checksum error
0 2000 Reset error logging
0 4000 Codeplug mismatch
F 4000 Ergo pre-self-test codeplug error
F 8000 Ergo pre-self-test invalid device or device failure
F 8002 Ergo pre-self-test invalid device or device failure
: 0800 FDI-related error
12 68P80401P05
3.3.3 Service Messages
Service messages indicate the probable cause of a problem. The following table lists the messages,
their probable causes, and recommended corrective actions.
Table 3-3. Service Messages
Message Cause Action
Charger Attached While Power Down
DISPLAYS, MESSAGES, AND ALERTS: Messages
Device Attached 17-Pin connector plugged in while
Device Detached 17-Pin connector removed while
Device Not Compatible Incompatible with unit’s hardware Acquire compatible software or hardware
Error Unidentified error Report problem to your service provider
Invalid Number Invalid number entered or invalid
Low Battery Unable to
Locate Sats
No Entry No numbers in phone list Add phone numbers to list
No Service Phone unable to register Report problem to service provider
Number Not In Service Invalid target ID Re-enter ID or try a different ID
Please Try Again 1. Loss of service or system failure
powered up.
powered up.
voice-mail access number
received
Battery level is too low to obtain
fix but is able to perform dispatch
or interconnect communication
2. Network problem
Re-enter number or report problem to service
provider
Charge or replace battery
1. Ask provider how long problem will continue
2. Report problem to service provider
Service Conflict Current service conflicts with
previously activated service
Service Not Available Not currently available on system Ask provider when service will be available
Service Restricted Service not subscribed to Ask provider when service will be available
System Busy, Try Later System is currently busy Try call again later
Target Busy in Private Target unit in a Private Call or Call
Alert
Target Not Authorized Target unit not authorized to
receive call
68P80401P05 13
Deactivate previous service and try current service
again
Try call again later
Do not call unauthorized unit
DISPLAYS, MESSAGES, AND ALERTS: Alert Tones
Table 3-3. Service Messages (Continued)
Message Cause Action
Technical Error Unable to
Locate Sats
Unable to locate Sats Unit does not have clear view of
Unknown User Unit unknown to system Report problem to provider
User Not Available Target unit in Private, Group, or
Problem detected with the GPS
circuitry
GPS satellites
Alert call, or is not in service
Reboot unit. If problem persists, contact Motorola
Make sure user is out in clear sky and stationary. If
problem persists, reboot unit.
Try call again later
3.4 Alert Tones
This unit can send alert tones to the earpiece, speaker, or external speaker. Press the Mute key to
determine where some of the tones are sent.
As shown in the following table, alert tones have specific frequencies and cadences/durations. They
are grouped according to function; grouped tones have the same tone specifications.
Table 3-4. Alert Tones
Tone Low High Freq Cadence When Tone Occurs
Automatic
Callback
Call Alert
Acknowledgment
Received
Call Alert No Ack
Received
Call Alert
Received
Call Alert Sent Ear Spkr 1800Hz2x (80ms off+80ms on) Call Alert acknowledged by
Call Waiting
Received
Clear to Send Ear Spkr 2300Hz1x50ms on Reception inhibited; clear to
Data Ringer Ear Spkr 2091/
DTMF (0-9, #, *) Ear Ear DTMF Continuous DTMF is transmitted
Earpiece Volume
Set
Ear Spkr 1800Hz2x (24ms on+24ms off) + 48ms on Voice channel for prior request
Ear Spkr 1800Hz2x (80ms off+80ms on) Call Alert successfully sent
Ear Spkr 900Hz 1x500ms on Call Alert fails
Spkr Spkr 2300Hz4x (150ms off+150ms on) every 10
seconds
Ear Ear 440Hz 2x(300ms off+300ms on) every 5
seconds
2823H
z
Ear Ear 1000HzContinuous Earpiece volume changed on
14x (80ms on 2091Hz + 100ms on
2823Hz + 2.5 seconds off
Call Alert received
FNE
Phone call received while
another call is active
transmit
Unit receives an incoming
circuit data call
quiet channel or in
Programming Menu (PRGM)
14 68P80401P05
DISPLAYS, MESSAGES, AND ALERTS: Alert Tones
Table 3-4. Alert Tones (Continued)
Tone Low High Freq Cadence When Tone Occurs
Group Call Alert Spkr Spkr 2300H
z
In Service Spkr Spkr 2300H
z
Interconnect Busy Ear Ear 480/
Invalid Key Ear Ear 900Hz 1x80ms on Invalid key pressed
Low Battery in Idle Spkr Spkr 2300H
Keypad Volume
Set
Message Mail
Received in Idle
Msg Mail
Received in
Interconnect
Message Volume
Set
Net Alert Ear Spkr 880Hz,
One Minute Beep Ear Ear 2300H
Phone Fast Busy Ear Ear 480/
Phone Redial Alert Spkr Spkr 2091/
Ear Ear 1800HzContinuous Keypad volume changed on
Spkr Spkr 2400/
Ear Ear 2400/
Spkr Spkr 2400/
620Hz
z
2743H
z
2743H
z
2743H
z
1760H
z/
330Hz,
990Hz
z
620Hz
2556H
z
2x (150ms off+150ms on) Group call received
1x50ms on Entering in-service mode
1s off + 1s on 480Hz;
1s off +1s on 620Hz continuous
24ms on+24ms off + 24ms on+240
ms off + 24ms on+24ms off + 24ms
on+30ms off every 30 seconds
8x(64ms on 2400Hz + 64ms on
2743Hz)every 30 seconds
8x(64ms on 2400Hz + 64ms on
2743Hz) every 30 seconds
8x(64ms on 2400Hz + 64ms on
2743Hz) continuous
5x (50ms on 880Hz + 50ms on
1760Hz) 8x (50ms on 330Hz +
50ms on 990Hz) repeated every
750ms
1x 50ms on During interconnect calls
0.25s on+0.25s off 480Hz 0.25s
on+0.25s off 620Hz continuous
14x(24ms on 2091Hz + 24ms on
2556Hz)
Interconnect channel or line is
busy
Battery below preset value.
(Tone sounds from earpiece if
in low audio during a dispatch
or interconnect call.)
quiet channel or in
Programming Menu
Message mail received while
unit is idle
Message mail received while
unit is in interconnect mode
Message volume changed on
quiet channel or in
Programming Menu
Net alert received while in idle
Call failed (system busy, out of
service, or trouble with
network)
Phone redial successful
68P80401P05 15
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