Motorola EWP1000, EWP2000 Quick Start Manual

Total Enterprise Access & Mobility (TEAM)

Business Smartphone

EWP1000 & EWP2000 Series

Quick Start Guide

Toll quality mobile PBX telephony

Complete push-to-talk services over WiFi

Integrated data services

a

Welcome

Greetings upon receiving your new Enterprise WiFi
Phone (EWP). This state-of-the-art Windows

®

Mobile

6.1 based business smartphone delivers
the features and benefits of your enterprise TEAM
solution, enabling enhanced communication on the
move.

The EWP seamlessly combines security and
connectivity in a stylish device that fits in your
pocket.

Meet the smartphone

Your EWP is designed to operate throughout the
wireless network coverage of your enterprise
environment. You can use the smartphone as you
would any normal office phone. This means that
you can dial local office phone extensions just as
you could with a wired desk phone, using
abbreviated extension phone numbers. The EWP
smartphone also includes voice recognition for
hands-free dialing, group and individual push-to­talk (PTT), text messaging, email, contacts,

calendar, tasks and many other built-in tools to help
you manage your busy work style.
The EWP can also access server based enterprise
applications, a standard mobile Internet browser,

and has the ability to pair with Bluetooth

®

headsets and other Bluetooth devices such as
personal computers.

The EWP is available in two models; the semi­rugged EWP2000 series and the professional
EWP1000 series. Both models have identical
functional and operational features and differ in
ruggedness and outward appearance.

For detailed information on the EWP features, refer to
the EWP1000/2000 Series User’s Guide P/N
6871009P12, at:

www.motorola.com/enterprisemobility/manuals

BEFORE USING THIS smartphone, READ the Product
Regulatory, Safety & RF Exposure Guide (P/N
6802985C71) included with this smartphone.

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English

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EWP1000 Anatomy

1. Speaker key a

2. Volume up/down

3. PTT button

4. Programmable key

5. Rapid Travel Charger jack/USB cable port

6. Earpiece

7. Navigation key

8. Select key s

9. Left soft key

10. Home key

11. Call/Answer key N

12. Lower microphone

13. Speakerphone

14. Upper microphone

15. Right soft key

16. Back key

17. Power/End key O

18. Lanyard point

19. Headset Jack (supports PTT)

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1. Speaker key a

2. Holster latches

3. Volume up/down

4. PTT button

5. Programmable key

6. Rapid Travel Charger jack/USB cable port

7. Desktop Charger Contacts

8. Earpiece/Upper Microphone

9. Navigation key

S

10. Select key s

11. Left soft key

12. Home key

13. Call/Answer key N

14. Speakerphone/Lower Microphone

15. Right soft key

16. Back key

17. Power/End key O

18. Lanyard point

19. Headset Jack (supports PTT)

EWP2000 Anatomy

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Getting Started

Battery Installation Charge the battery

Battery status indications:

Low battery

N

Battery level

1

L

Charging in progress

O

Charging completed

^

Rapid travel charger

2

EWP 2000/2100 only

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4

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1. Plug the Rapid Travel Charger
into the smartphone’s USB port
and plug into a standard 110/
220 VAC wall outlet.

2. When charging is completed,
remove the charger from the
wall outlet.

Using a PC to charge

R

1. Plug the USB cable into the
smartphone and the PC.

2. When charging is completed,
remove the cable from the
computer USB port.

Basics

Power on

Press and hold O for 1-2 seconds. Allow a few
seconds for Home screen to appear.

Power off

Press and hold O for 1-2 seconds.

First time network connection

Press: Start > Settings > Connections > Wireless

manager > Menu > Wifi Settings. Enter password

and press Go to access. Enter your network name,
encryption method (AES), authentication method
(EAP-TLS) and press Save.
Wait until “Full Service” shows on the screen.

View your smartphone number

Press: Start > Settings > Phone > Call Options.

Home screen

Use the Navigation key

S

to scroll and move

between the screen
items. Press the Select
key sto access.

Open programs

From the Home screen, press: Start to access
recently used programs. Use the Navigation key S
to scroll and press the Select key s to open. To
see all programs, press: Start > All Programs.

Contacts (phonebook)

From the Home screen, press: Contacts to access
a contact registry. Use the Navigation key S
scroll, press the Select key s

N to call. To add a new contact, press: Contacts >

New > Outlook Contact.

to open and press

to

Important status indicators

On the top of the Home screen, you may find the
following status indicators:

Full wireless service

0

No wireless service

5

Wireless is turned off

6

New email/text message

A

New Voicemail

w

Silent mode

Q

Vibrate mode

<

Bluetooth on

h

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Basics Phone

Screen Time out

Your screen turns off to save
battery power. To set the screen
time out, press: Start > Settings >

More > Power Management >
Display time out.

Lock & unlock keypad

To lock, press and hold X for a
second. Press Lock.
To unlock, press: Unlock > *.

Make a call

Enter phone number and press

N.

Answer/End a call

Press: N to answer a call.
Press: O to end a call.

Make a PTT call

Enter PTT number. Press and hold
the PTT button. Begin talking after

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hearing a chirping sound. Release
PTT to listen.

Redial

Press: N to see last calls and
Contacts. Highlight entry and
press N or PTT.

Request PTT call

Request PTT call let the recipient
know you want to talk on a PTT
call. Enter phone number. Select:

Start > Contacts and Select a

Contact. Select Menu > Request

PTT Call.

Receive/Answer a PTT call

Your smartphone emits a tone or
vibrates. Wait for the caller to
finish speaking. Press and hold
the PTT button. Begin talking after

hearing a chirping sound. Release
the PTT button to listen.

Make a call from Contacts

Press: Start > Contacts. Scroll to a
contact and press the Select key
s. Scroll to a type of contact
(mobile, home etc.) and press N.

Set earpiece volume

During a call, press the volume
up/down keys.

Set ring volume

Press: Start > Settings > Profiles.
Scroll to a profile. Select: Menu >

Edit. Scroll to Ring volume to set

level.

Speakerphone

During an active call, press the
speaker key a to turn on/off the
speakerphone.

Phone

Vibrate mode

Press and hold X. Select: More

> Vibrate.

Silent mode

Press and hold X. Select: Silent.

Normal mode

Press and hold X. Select:

Normal.

Check Voicemail

When w shows, you have voice
message. Press and hold 1.
Follow the Voicemail prompts.

Conference call*

During an active call, press: Menu

> Conference With. Select a

number from Contacts or Recent

call or Phone number and press

Done.

*This feature may not be available on

your phone. Please contact your
system administrator.

Make a PTT group call

Press: Start > Contacts. Scroll to
the talkgroup. Press and hold PTT
and begin talking after hearing a
chirping sound. Release PTT to
listen.

Join an active PTT group

Press: Start > Contacts. Select the
talkgroup you want to join. Press:

Menu > Join PTT group.

Press and hold PTT and begin
talking after hearing a chirping
sound. Release PTT to listen.

Transfer a call

During an active call, press: Menu

> Transfer to > Contacts. Scroll to

a contact and press the
Select key s.
The smartphone displays “Would
you like to speak to (contact
number) before transferring the

call?” Press: Yes to speak to the
contact before transferring the
call. Press: No > Transfer for
direct transfer.

Forward calls to Voicemail*

To send your incoming calls to
voicemail, press: Start > Settings

> Phone > Call Forwarding.

*This feature may not be available on

your phone. Please contact your
system administrator.

Set Speed Dial numbers

Press: Start > Contacts. Select a
contact. Press: Menu > Add to

Speed Dial > Keypad assignment.

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Voice Recognition

Voice dial

1. Press and hold the Speaker key a for 2 sec­onds.

2. When prompted, say “Call” followed by a
number or contact name.

Send message

You may also say “Send text” or “Send email”
followed by a contact name or number to send a
text message.

Look up a contact name

Say “Look up” and then the name or number in your
contacts list.

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Open program

1. Press and hold the Speaker key a for two sec­onds.

2. When prompted, say “Open” and then the name
of a program you want to go to.

To add a program to your selection list, press: Start

> Voice Recognition > Settings > Application
Launcher.

Adapt your voice

Adapt your voice for better recognition, press:

Start > All Programs > Voice Recognition > Settings
> Digit Dialing > Adapt Digits.

Text Messaging / Email

Read new message

Press: Start > Messaging > Text Messages or

Outlook E-mail.

Create a text message

1. Press: Start > Messaging > Text Messages or

Outlook E-mail > Menu > New.

2. Place your cursor on the To: line and press the
Select keys to add recipients from Contacts.

3. When you are done creating a message, press:

Send.

Letter, word completion or numeric mode

Default mode is Letters Á. To change modes to
either word completion Á
and hold * for 2 seconds and release; repeat to
switch to the next mode.

or numbers 123, press

Uppercase, lowercase or caps lock

and

Â

0 +

.

Press and hold ; press * to toggle between

á, Á

Special characters

In Letters mode, repeatedly press 1 to switch
between the following characters

. , ? ! -_’ @ :

Enter symbols

1. Press and hold # for 2 seconds to view the sym­bols screen.

2. Select a symbol or a special character. When
done, the smartphone returns to previous text
mode.

Enter space - Swiftly press #.
Delete text - Press . Hold to keep

deleting.

Start a new line - Press the Select key s.
Text setup (Language, Word completion, Clear content)

Press and hold # for 2 seconds > Setup.

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Personalize

Add entry to Contacts

1. From the Home screen, press: Contacts > New >

Outlook Contact.

2. Enter Work, Mobile, PTT, Home, and E-mail
information. Also, you can assign Ring Tone and
Picture Caller ID to the contact.

Edit Contacts entry

Press: Start > Contacts. Scroll to a Contact.
Press: Menu > Edit.

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Change sounds

1. From the Home screen, press: Start > Settings >

Sounds.

2. You can change the sound of the ring tone,
reminders, new e-mail, new text message, new
instant message, PTT call request, exclamation,
questions, warnings, keypad control, service
tone, call drop tone, minute beep.

Headset Connection

PTT and stereo headsets

Use your headset jack to plug in an
optional hands-free PTT headset.

Warning: When using a headset,

you may not hear the surrounding
sounds. Do not use a headset
where it can endanger your safety.

First time connection of Bluetooth headset

• The headset must be charged prior to starting

• Bluetooth headset must be turned Off.

1. To turn on Bluetooth: press Start > Settings >

Connections > Wireless Manager and check the

Enable Bluetooth box. The

in the Home screen.

2. From the Home screen, press: Start > All

Programs > Bluetooth > Bluetooth Manager >
Hands-free.

3. Place the headset in pairing mode (Refer to the
Bluetooth Pairing Instructions included with the
headset.). When using Motorola headset, press

h indicator appears

and hold the Call button of the headset for 5
seconds. The indicator light turns on and remains
steady. If the indicator light is flashing or does
not remain steadily lit, turn off the headset and
repeat this step.

4. Press: Add. The smartphone prompts you to
verify your headset is ready.

5. Press: Search. The smartphone starts searching
for your headset and shows it on the screen.

6. Press: Select to connect the headset.

7. When prompted, enter the device passkey
provided with your headset (such as 0000) and
press Accept.

When your headset successfully pairs, the indicator
light changes from steady to flashing blue. After
you have successfully paired your smartphone and
headset, you do not need to repeat these steps.
To pair the headset again, verify that your
smartphone’s Bluetooth is enabled (See step 1.) and
turn on the headset.

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Synchronize with PC Memory Card

You can use Microsoft® ActiveSync version 4.5 and
beyond or Windows

®

Mobile Device Center to
synchronize information between your smartphone
and a computer. ActiveSync can synchronize your
contacts, calendar, email, tasks, favorites and show
the content of your smartphone on your computer.
You can move files between your computer and
smartphone, download and install applications and
service your smartphone (for free download, go to
Microsoft web site or contact your administrator).
To Synchronize with your PC:

1. Turn on the smartphone and PC.

2. Connect your smartphone to your PC using a USB

cable. ActiveSync starts to synchronize
automatically with your smartphone.

3. Follow the instructions shown on your PC screen

and select the items you want to synchronize,
such as email, contacts, calendar, favorites and
other information.

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* Removable microSD "optional" - sold separately

B

*

Grant of Equipment Authorization

FCC INTERFERENCE

NOTE: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of
the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including
interference that may cause undesired operation.

FCC Notice

IMPORTANT: Unauthorized repairs or modifications could result in
permanent damage to the equipment and void your warranty and your
authority to operate this device under Part 15 of the FCC Rules.

Radio Frequency and Power

Radio Network Freq Band Rated Power

802.11a WLAN 5.15-5.25 GHz

802.11b WLAN 2412-2462MHz

802.11g WLAN 2412-2462MHz

Bluetooth WPAN 2402-2480MHz 1mW

FCC Grant of Equipment Authorization

Model FCC ID

EWP1100 AZ 489FT703 1
EWP2100 AZ 489FT703 2

Industry Canada Grant of Equipment Authorization

This Class B digital apparatus complies with Canadian ICES-003.

Model ID

EWP1100 10 9U-89FT7031
EWP2100 10 9U-89FT7032

IMPORTANT: In the band 5150- 5250 MHz, the device may only be used
indoors to reduce potential for harmful interference to co-channel mobile
satellite systems.

032374o

5.25-5.35 GHz

5.47-5.725 GHz

5.725-5.825 GHz

2412-2472 MHz

2412-2472 MHz

Changes or modifications made in the smartphone, not expressly
approved by Motor ola, will void the user's authority to operate the
equipment.

15.8mW at 54Mbps

63mW at 11Mbps (US & Canada)

25.12mW at 11Mbps (EU)

17.8mW at 54 Mbps (US & Canada)

25.12mW at 6Mbps (EU)

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Accessories

s

Standard (1480mAh) Battery

SNN5754A

Rapid Travel Charger SPN5202C

(US, Canada, EU & other countries)

Stereo + PTT Headset

NNTN5774C

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Extra Capacity ( 1750mAh) Battery

South Korea - SPN5460A
Japan - SPN5275C
Hong Kong - SPN5199C
Taiwan - SPN5270C
China - SPN5440A
Argentina - SPN5197C
Mexico - SPN5200C
Brazil - SPN5522A

For updated list of accessories, refer to the EWP1000/2000 Series User’s Guide P/N 6871009P12, at:

www.motorola.com/enterprisemobility/support

Mini USB Data Cable

SNN5793A

Ear bud + PTT Headset

NNTN5330B

Single Unit Desktop Charger
US & Canada - DCH1000

(includes SPN5202 Travel Charger and SYN6371 USB cable)

EU, APAC, LATAM regions - DCH1000

(includes only SYN6371C USB cable)

SYN6371C

Carry Case with Clip

EWP1000/1100 - SYN268 2A
EWP2000/2100 - SYN2685A

Multi - Unit Desktop Charger

US & Canada - DCH6000 (US plug)
EU - DCH6001 (Euro, UK plugs)
APAC - DCH6002 (US, Euro, Austraila, New Zealand plug
China - DCH6003 (PRC & HK plugs)
LATAM - DCH6004 (US, Argentina, Euro plugs)

Surveillance + PTT Headset

NNTN5211B

Universal Pou ch

SYN2679A

General Information

To obtain additional information, contact Motorola at:

• North America:1-800-653-5350

• International: [phone]

http://www.motorola.com/enterprisemobility

Motorola’s Enterprise Mobility Support Center
If you have a problem with your equipment, contact Enterprise Mobility
support for your region. Contact information is available by visiting:

http://www.motorola.com/customersupport and after selecting your region,

click on the appropriate link under business products & solutions.
When contacting Enterprise Mobility support, please provide the following
information:

• Serial number of the unit

• Model number or product name

• Software type and version number

Motorola responds to calls by email, telephone or fax within the time limits
set forth in support agreements. If you purchased your Enterprise Mobility
business product from a Motorola business partner, contact that business
partner for support.

Customer Support Web Site

Motorola's Enterprise Mobility Support web site, accessed via

www.motorola.com/enterprisemobility/support, provides information and

online assistance including developer tools, software downloads, product
manuals and online repair requests.

MOTOROLA and the Stylized M Logo are registered in the US Patent &
Trademark Office. All other product or service names are the property of their
respective owners. Windows, Windows Mobile and the Windows Flag logo
are trademarks or registered trademarks of Microsoft Corporation in the
United States and/or other countries. © Motorola, Inc. 2009.

Informations générales

Pour obtenir de plus amples renseignements, communiquez avec Motorola :

• Amérique du Nord :1 800 653-5350

• International [phone]

http://www.motorola.com/enterprisemobility

Enterprise Mobility Support Center de Motorola
Si votre matériel pose un problème, communiquez avec le centre d'assistance
Enterprise Mobility de votre région. Pour obtenir de l'information sur le centre
d'assistance, visitez le site http://www.motorola.com/customersupport et
après avoir choisi votre région, cliquez sur le lien pertinent sous Support for
Business.
Lorsque vous prenez contact avec l'assistance aux entreprises, veuillez
fournir les renseignements suivants :

• Numéro de série de l'appareil

• Numéro du modèle ou nom du produit

• Type de logiciel et son numéro de version
Motorola répond aux appels par courriel, par téléphone ou par télécopieur
dans les délais prévus aux contrats de soutien. Si vous avez acheté votre
produit professionnel Enterprise Mobility auprès d'un partenaire commercial
Motorola, communiquez avec ce partenaire pour obtenir de l'assistance.

Site Web de soutien à la clientèle
Le site Web central d'assistance de Motorola, accessible par le lien Symbol­branded products sous Support for Business, fournit de l'information et une

assistance en ligne, y compris des outils pour développeurs, des logiciels
téléchargeables, des manuels de produits et des formulaires de demande de
réparation en ligne.
MOTOROLA et le logo M stylisé sont des marques déposées au Bureau
américain des marques et brevets. Tous les autres noms de produits ou
services sont la propriété de leurs détenteurs respectifs. Windows, Windows
Mobile et le logo du drapeau Windows sont des marques de commerce ou
des marques déposées de Microsoft Corporation aux États-Unis ou dans
d ' a u t r e s p a y s . © M o t o r o l a , I n c . 2 0 0 9

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