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Total Enterprise Access & Mobility (TEAM)
Business Smartphone
EWP1000 & EWP2000 Series
Quick Start Guide
Toll quality mobile PBX telephony
Complete push-to-talk services over WiFi
Integrated data services
a
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Welcome
Greetings upon receiving your new Enterprise Wi-Fi
Phone (EWP). This state-of-the-art Windows Mobile
®
6.1 based business smartphone delivers the features
and benefits of your enterprise TEAM solution,
enabling enhanced communication on the move.
The EWP seamlessly combines security and
connectivity in a stylish device that fits in your pocket.
Meet the smartphone
Your EWP is designed to operate throughout the
wireless network coverage of your enterprise
environment. You can use the smartphone as you
would any normal office phone. This means that
you can dial local office phone extensions just as
you could with a wired desk phone, using
abbreviated extension phone numbers.
The EWP smartphone also includes voice
recognition for handsfree dialling, group and
individual push-to-talk (PTT), text messaging, email,
contacts, calendar, tasks and many other built-in
tools to help you manage your busy work style.
The EWP can also access server based enterprise
applications, standard mobile Internet browser and
has the ability to pair with Bluetooth
®
headsets and
other Bluetooth devices such as personal computers.
The EWP is available in two models; the semi-
rugged EWP2000 series and the professional
EWP1000 series. Both models have identical
functional and operational features and differ in
ruggedness and outward appearance.
For detailed information on the EWP features,
refer to the EWP1000/2000 Series User's Guide
P/N 6871009P12, at:
www.motorola.com/enterprisemobility/manuals
BEFORE USING THIS smartphone, READ the Product
Regulatory, Safety & RF Exposure Guide (P/N
6802985C71) included with this smartphone.
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EWP1000 Anatomy
1. Speaker key a
2. Volume up/down
3. PTT button
4. Programmable key
5. Rapid Travel Charger jack/USB cable port
6. Earpiece
7. Navigation key
S
8. Select key s
9. Left soft key
10. Home key
11. Call/Answer key N
12. Lower microphone
13. Speakerphone
14. Upper microphone
15. Right soft key
16. Back key
17. Power/End key O
18. Lanyard point
19. Headset Jack (supports PTT)
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1. Speaker key a
2. Holster latches
3. Volume up/down
EWP2000 Anatomy
4. PTT button
5. Programmable key
6. Rapid Travel Charger jack/USB cable port
7. Desktop Charger Contacts
8. Earpiece/Upper Microphone
9. Navigation key
S
10. Select key s
11. Left soft key
12. Home key
13. Call/Answer key N
14. Speakerphone/Lower Microphone
15. Right soft key
16. Back key
17. Power/End key O
18. Lanyard point
19. Headset Jack (supports PTT)
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Getting Started
a
R
Battery Installation Charge the battery
Battery status indications:
Low battery
N
Battery level
1
L
Charging in progress
O
Charging completed
^
Rapid travel charger
2
EWP 2000/2100 only
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1. Plug the Rapid Travel Charger
into the smartphone's USB port
and plug into a standard
2. When charging is completed,
remove the charger from the
wall socket.
Using a PC to charge
1. Plug the USB cable into the
smartphone and the PC.
2. When charging is completed,
remove the cable from the
computer USB port.
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110/220 VAC wall socket.
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Basics
Power on
Press and hold O for 1-2 seconds. Allow a few
seconds for the Home screen to appear.
Power off
Press and hold O for 1-2 seconds.
First time network connection
Press: Start > Settings > Connections > Wireless
manager > Menu > Wi-Fi Settings. Enter password
and press Go to access. Enter your network name,
encryption method (AES), authentication method
(EAP-TLS) and press Save.
Wait until “Full Service” shows on the screen.
View your smartphone number
Press: Start > Settings > Phone > Call Options.
Home screen
Use the Navigation key
S
to scroll and move
between the screen
items. Press the Select
Open programs
From the Home screen, press: Start to access
recently used programs. Use the Navigation key
S to scroll and press the Select key s to open.
To see all programs, press:
Start > All Programs.
Contacts (phonebook)
From the Home screen, press: Contacts to access
a contact registry. Use the Navigation key S
scroll, press the Select key s
N to call. To add a new contact, press: Contacts >
New > Outlook Contact.
to open and press
to
Important status indicators
On the top of the Home screen, you may find the
following status indicators:
Full wireless service
0
No wireless service
5
Wireless is turned off
6
New email/text message
A
New Voicemail
w
Silent mode
Q
Vibrate mode
<
Bluetooth on
h
key sto access.
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Basics Phone
Screen Time out
Your screen turns off to save
battery power. To set the screen
time out, press: Start > Settings >
More > Power Management >
Display time out.
Lock & unlock keypad
To lock, press and hold X for a
second. Press Lock.
To unlock, press: Unlock > *.
Make a call
Enter phone number and press
N.
Answer/End a call
Press: N to answer a call.
Press: O to end a call.
Make a PTT call
Enter PTT number. Press and hold
the PTT button. Begin talking after
hearing a chirping sound. Release
PTT to listen.
Redial
Press: N to see last calls and
Contacts. Highlight entry and
press N or PTT.
Request PTT call
Request PTT call let the recipient
know you want to talk on a PTT
call. Enter phone number. Select:
Start > Contacts and Select a
Contact. Select Menu > Request
PTT Call.
Receive/Answer a PTT call
Your smartphone emits a tone or
vibrates. Wait for the caller to
finish speaking. Press and hold
the PTT button. Begin talking after
hearing a chirping sound. Release
the PTT button to listen.
Make a call from Contacts
Press: Start > Contacts. Scroll to a
contact and press the Select key
s. Scroll to a type of contact
(mobile, home etc.) and press N.
Set earpiece volume
During a call, press the volume
up/down keys.
Set ring volume
Press: Start > Settings > Profiles.
Scroll to a profile. Select: Menu >
Edit. Scroll to Ring volume to
set level.
Speakerphone
During an active call, press the
speaker key a to turn on/off the
speakerphone.
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Phone
Vibrate mode
Press and hold X. Select:
More > Vibrate.
Silent mode
Press and hold X. Select: Silent.
Normal mode
Press and hold X. Select:
Normal.
Check Voicemail
When w shows, you have a
voice message
1. Follow the Voicemail
prompts.
. Press and hold
Conference call*
During an active call, press:
Menu > Conference With. Select
a number from Contacts or Recent
call or Phone number and press
Done.
*This feature may not be available on
your phone. Please contact your
system administrator.
Make a PTT group call
Press: Start > Contacts. Scroll to
the talkgroup. Press and hold PTT
and begin talking after hearing a
chirping sound. Release PTT to
listen.
Join an active PTT group
Press: Start > Contacts. Select the
talkgroup you want to join. Press:
Menu > Join PTT group.
Press and hold PTT and begin
talking after hearing a chirping
sound. Release PTT to listen.
Transfer a call
During an active call, press:
Menu > Transfer to > Contacts.
Scroll to a contact and press the
Select key s.
The smartphone displays ”Would
you like to speak to (contact
number) before transferring the
call?” Press: Yes to speak to the
contact before transferring the
call. Press: No > Transfer for
direct transfer.
Forward calls to Voicemail*
To send your incoming calls to
voicemail, press: Start > Settings
> Phone > Call Forwarding.
*This feature may not be available on
your phone. Please contact your
system administrator.
Set Speed Dial numbers
Press: Start > Contacts. Select a
contact. Press: Menu > Add to
Speed Dial > Keypad assignment.
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Voice Recognition
Voice dial
1. Press and hold the Speaker key a for
2 seconds.
2. When prompted, say “Call” followed by a
number or contact name.
Send message
You may also say “Send text” or “Send email”
followed by a contact name or number to send a
text message.
Look up a contact name
Say “Look up” and then the name or number in your
contacts list.
Open program
1. Press and hold the Speaker key a for two
seconds.
2. When prompted, say “Open” and then the name
of a program you want to go to.
To add a program to your selection list, press:
Start > Voice Recognition > Settings > Application
Launcher.
Adapt your voice
Adapt your voice for better recognition, press:
Start > All Programs > Voice Recognition > Settings
> Digit Dialling > Adapt Digits.
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Text Messaging/Email
Read new message
Press: Start > Messaging > Text Messages or
Outlook Email.
Create a text message
1. Press: Start > Messaging > Text Messages or
Outlook Email > Menu > New.
2. Place your cursor on the To: line and press the
Select keys to add recipients from Contacts.
3. When you are done creating a message, press:
Send.
Letter, word completion or numeric mode
Default mode is Letters Á. To change modes to
either word completion Á
and hold * for 2 seconds and release; repeat to
switch to the next mode.
or numbers 123, press
Uppercase, lowercase or caps lock
Special characters
In Letters mode, repeatedly press 1 to switch
between the following characters
. , ? ! -_’ @ :
Enter symbols
1. Press and hold # for 2 seconds to view the
symbols screen.
2. Select a symbol or a special character. When
done, the smartphone returns to previous text
mode.
Enter space - Swiftly press #.
Delete text - Press . Hold to keep deleting.
Start a new line - Press the Select key s.
Text setup (Language, Word completion, Clear content)
Press and hold # for 2 seconds > Setup.
Press and hold ; press * to toggle between
á
,
Á and Â
0 +
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Personalise
Add entry to Contacts
1. From the Home screen, press: Contacts > New >
Outlook Contact.
2. Enter Work, Mobile, PTT, Home and Email
information. In addition, you can also assign Ring
Tone and Picture Caller ID to the contact.
Edit Contacts entry
Press: Start > Contacts. Scroll to a Contact.
Press: Menu > Edit.
Change sounds
1. From the Home screen, press: Start > Settings >
Sounds.
2. You can change the sound of the ring tone,
reminders, new e-mail, new text message, new
instant message, PTT call request, exclamation,
questions, warnings, keypad control, service
tone, call drop tone, minute beep.
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Headset Connection
PTT and stereo headsets
Use your headset jack to plug in an
optional handsfree PTT headset.
Warning: When using a headset,
you may not hear the surrounding
sounds. Do not use a headset
where it can endanger your safety.
First time connection of Bluetooth headset
• The headset must be charged prior to starting
• Bluetooth headset must be turned Off.
1. To turn on Bluetooth: press Start > Settings >
Connections > Wireless Manager and tick the
Enable Bluetooth box. The
in the Home screen.
2. From the Home screen, press: Start > All
Programs > Bluetooth > Bluetooth Manager >
Handsfree.
3. Place the headset in pairing mode (Refer to the
Bluetooth Pairing Instructions included with the
headset.). When using the Motorola headset,
h indicator appears
press and hold the Call button of the headset
for 5 seconds. The indicator light turns on and
remains steady. If the indicator light is flashing
or does not remain steadily lit, turn off the
headset and repeat this step.
4. Press: Add. The smartphone prompts you to
verify your headset is ready.
5. Press: Search. The smartphone starts searching
for your headset and shows it on the screen.
6. Press: Select to connect the headset.
7. When prompted, enter the device passkey
provided with your headset (such as 0000) and
press Accept.
When your headset successfully pairs, the indicator
light changes from steady to flashing blue. After
you have successfully paired your smartphone and
headset, you do not need to repeat these steps.
To pair the headset again, verify that your
smartphone's Bluetooth is enabled (See step 1.)
and turn on the headset.
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Synchronise with PC Memory Card
A
B
You can use Microsoft® ActiveSync version 4.5 and
beyond or Windows
synchronise information between your smartphone
and a computer. ActiveSync can synchronise your
contacts, calendar, email, tasks, favourites and
show the content of your smartphone on your
computer. You can move files between your
computer and smartphone, download and install
applications and service your smartphone (for free
download, go to Microsoft web site or contact your
administrator).
To Synchronise with your PC:
®
Mobile Device Centre to
1
2
1. Turn on the smartphone and PC.
2. Connect your smartphone to your PC using a USB
cable. ActiveSync starts to synchronise
automatically with your smartphone.
3. Follow the instructions shown on your PC screen
and select the items you want to synchronise,
such as email, contacts, calendar, favourites and
other information.
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*
4
* Removable microSD “optional” - sold separately
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Grant of Equipment Authorisation
FCC INTERFERENCE
NOTE: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into a socket on a circuit different to that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject
to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including
interference that may cause undesired operation.
FCC Notice
IMPORTANT: Unauthorised repairs or modifications could result in
permanent damage to the equipment and void your warranty and your
authority to operate this device under Part 15 of the FCC Rules.
Radio Frequency and Power
Radio Network Freq Band Rated Power
802.11a WLAN 5.15-5.25 GHz
802.11b WLAN 2412-2462 MHz
802.11 g WLAN 2412-2462 MHz
Bluetooth WPAN 2402-2480 MHz 1 mW
FCC Grant of Equipment Authorisation
Model FCC ID
EWP1100 AZ489FT7031
EWP2100 AZ489FT7032
Industry Canada Grant of Equipment Authorisation
Cet appareil numérique de classe B est conforme à la norme NMB-003
du Canada.
Model ID
EWP1100 109U-89FT7031
EWP2100 109U-89FT7032
IMPORTANT: In the band 5150- 5250 MHz, the device may only be used
indoors to reduce potential for harmful interference to co-channel mobile
satellite systems.
032374o
Changes or modifications made in the smartphone,
not expressly approved by Motorola, will void the user's
authority to operate the equipment
5.25-5.35 GHz
5.47-5.725 GHz
5.725-5.825 GHz
2412-2472 MHz
2412-2472 MHz
15.8 mW at 54 Mbps
63 mW at 11 Mbps (US & Canada)
25.12 mW at 11 Mbps (EU)
17.8 mW at 54 Mbps (US & Canada)
25.12 mW at 6 Mbps (EU)
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Accessories
Standard (1480 mAh) Battery
SNN5754A
Extra Capacity (1750 mAh) Battery
SNN5793A
Mini USB Data Cable
SYN6371C
Surveillance + PTT Headset
NNTN5211B
For updated list of accessories, refer to the EWP1000/2000 Series User's Guide P/N 6871009P12, at:
www.motorola.com/enterprisemobility/support
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General Information
To obtain additional information, contact Motorola at:
• North America: 1-800-653-5350
• International: +1-631-738-6213
http://www.motorola.com/enterprisemobility
Motorola's Enterprise Mobility Support Centre
If you have a problem with your equipment, contact Enterprise Mobility
support for your region. Contact information is available by visiting:
http://www.motorola.com/customersupport and after selecting your region,
click on the appropriate link under business products & solutions.
When contacting Enterprise Mobility support, please provide the following
information:
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