MOTOROLA ES400S Sprint travelling tips

Traveling In Angola

Prior to traveling for the first time you should contact Sprint Worldwide Care to ensure services will work for all trips. Sprint Worldwide
Care can be reached via chat or email on Sprint.com/international or by calling 1-888-226-7212 (option 2). Sprint recommends
updating your device prior to traveling to ensure all services are available that your device is capable of providing.

Updating the Motorola ES400S:

Tap Start (Windows Icon) > Settings > System > Update Firmware

Upon arriving in Angola you will need to power on the device and be sure it’s in CDMA First to access voice/texting services.

Selecting CDMA First:

• Tap Start > Settings > Connections > Phone Network Setup

• From the Band tab, tap Network type and select CDMA First

Casual international roaming rates in Angola are as follows*:

▪ Voice Calls: $2.49/minute for all calls placed and received, regardless of call destination.
▪ Texts: Sent: $0.50/recipient; Received: $0.05/message
▪ Data Rate/Speed: Data access is not available at this time.
▪ Special Rate: $4.99/month Sprint Worldwide Voice plan offers reduced rate of $2.29/minute while roaming in Angola; contact

Sprint Worldwide Customer Care to request the discount plan.

Making Calls

▪ How to Make a Local Call: Use the same procedures to dial locally from your phone as you would from a landline phone in

Angola.

▪ How to Make an International call: Dial the international access code for Angola, then enter the country code for the country you

are calling, finally enter the phone number you are calling
▪ Example: Calling Manhattan, NY, from Angola: Dial "00" (The international access code for Angola) then "1" (The United

States' country code) then the phone number.

▪ Example: Calling London, from Angola: Dial "00" then "44" (The United Kingdom's country code) then the phone number.

▪ How to Use Plus Code Dialing: Placing calls is simplified with the use of the Plus (+) Code Dialing feature. To use this feature to

place an international call simply press and hold the 0 (zero) key to insert a “+” on the screen. The appropriate international
access code for the country you are in will be automatically dialed. After the plus dial the country code and number you wish to
reach.
▪ Example: Calling Manhattan, NY: Dial "+" then 1 then the phone number.

Receiving Calls

Callers do not need to dial anything different and they will not pay extra to reach you, simply ensure your device is in CDMA First and
powered on as stated above. Roaming rates apply to you only.

Accessing Voicemail

Voicemail is currently not available in Angola

Texting

Sending a text while traveling is identical to sending a text from home. Texts can only be sent to international carriers supported by
Sprint. For a list of supported carriers select ‘International Texting From US’ from www.sprint.com/international, then select the link for
international carriers.

- To send a text to a U.S.-based number or to any number within the North American Numbering Plan (NANP)* simply enter the
10-digit number

- To send a text to a non-US or non-NANP*-based number, enter 011 then the country code and number

Sprint Worldwide Traveling Tips > Traveling In Angola

*Sprint coverage and rates subject to change at any time without notice; check www.sprint.com/sww for current rates and coverage prior to travel.

Rev. 2/2/11

Note: Texting does not support + key dialing. Contact numbers stored in the address book with a + must be deleted prior to
sending a text to that contact.

*North American Numbering Plan (NANP) Countries: Anguilla, Antigua, Bahamas, Barbados, Bermuda, British Virgin Islands, Canada, Cayman
Islands, Dominica, Dominican Republic, Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Trinidad
and Tobago, Turks and Caicos Islands, and U.S. Territories (Puerto Rico, U.S. Virgin Islands and Guam

Resolving Issues

If unable to access voice/texting services then your issue may be resolved by following the steps below.

1. Verify the device is not in Airplane mode and ensure the roaming setting is not set to Sprint Only.

2. Check to ensure the device is in CDMA First, see instructions on page 1.

3. Manually switch the device to GSM/UMTS First

• Tap Start > Settings > Connections > Phone Network Setup

• From the Band tab, tap Network type and select GSM/UMTS First

4. Verify the SIM is inserted correctly
▪ Remove battery cover and remove battery
▪ Slide SIM holder up to unlock, lift SIM card holder
▪ Insert SIM into SIM holder with contacts facing out and card notch facing up
▪ Close SIM holder and slide down to lock into place
▪ Ensure SIM card is fully inserted, lying flat, green/blue/or other color side down, notched edge towards battery

5. Manually select a carrier in the area

• Click Windows Key > Settings > Connections >Phone Network Setup.

• Tap Band tab

• Set Network type to GSM/UMTS First

• Tap GSM/UMTS tab

• Tap Preferred Network tab
– Choose: Unitel Angola

Sprint Worldwide Customer Support

If any issues arise that need further troubleshooting or if information is needed, Sprint Worldwide Customer Support is available 24x7.

▪ From your Sprint phone: (this call will be free) Dial "+" 1.817.698.4199, select option 3.
▪ From a Landline phone: Dial the international access code of "00" then 1.817.698.4199, select option 3.
▪ Email or Chat from: www.sprint.com/international

The Sprint Worldwide representative will need the following information to complete trouble resolutions:
▪ Your wireless phone number.
▪ The city and country you are traveling in.
▪ Contact number (hotel, number of another traveler in your party, etc.)
▪ Time available for troubleshooting
▪ Amount of time will you be in the destination where trouble is occurring
▪ Any error messages that display on your device or that you heard when trying to place a call.

Sprint Worldwide Traveling Tips > Traveling In Angola

Sprint coverage and rates subject to change at any time without notice; check www.sprint.com/sww for current rates and coverage prior to travel.