Page 1
2
Dual Band Wireless Telephone
Level 1 and 2 Service Manual
C350 Series
C350 Series
GSM 900/DCS 1800MHz and GSM 850/PCS 1900 with GPRS
Page 2
Page 3
C350 Series
Level 1 and 2 Service Manual Contents
6809456A82
Contents
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Product Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About This Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Controls, Indicators, and Input / Output (I/O) Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
User Interface Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Removing and Replacing the Rear Housing Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Battery Removal and Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Removing and Replacing the Subscriber Identity Module (SIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
SIM Holder Removal and Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Removing and Replacing the Endo Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Removing and Replacing the Front Endo Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Removing and Replacing the Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Removing and Replacing the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Removing and Replacing the Transceiver Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Removing and Replacing the Rear Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Removing and Replacing the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Removing and Replacing the Front Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Subscriber Identity Module (SIM) and Identification Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Manual Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Manual Test Mode Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Part Number Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Model-Specific Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
6809456A82 January 23, 2003 i
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Contents Product Family C350 Series
ii January 23, 2003
Page 5
C350 Series
Level 1 and 2 Service Manual Introduction
6809456A82
Introduction
Motorola® Inc. maintains a worldwide organization that is dedicated to provide
responsive, full-service customer support. Motorola products are serviced by an
international network of company-operated product care centers as well as
authorized independent service firms.
Available on a contract basis, Motorola Inc. offers comprehensive maintenance and
installation programs which enable customers to meet requirements for reliable,
continuous communications.
To learn more about the wide range of Motorola service programs, contact your local
Motorola products representative or the nearest Customer Service Manager.
Product Identification
Motorola products are identified by the model number on the housing. Use the entire
model number when inquiring about the product. Numbers are also assigned to
chassis and kits. Use these numbers when requesting information or ordering
replacement parts.
Product Names
Product names included in Product Family 0C67 (C350 Series) telephones are listed
on the front cover. Product names are subject to change without notice. Some
product names, as well as some frequency bands, are available only in certain
markets.
Product Changes
When electrical, mechanical or production changes are incorporated into Motorola
products, a revision letter is assigned to the chassis or kit affected, for example;
-A, -B, or -C, and so on.
The chassis or kit number, complete with revision number is imprinted during
production. The revision letter is an integral part of the chassis or kit number and
is also listed on schematic diagrams and printed circuit board layouts.
Regulatory Agency Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following conditions:
1. This device may not cause any harmful interference, and
2. must accept interference received, including interference that may cause
undesired operation.
This class B device also complies with all requirements of the Canadian
Interference-Causing Equipment Regulations (ICES-003).
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement
sur le matériel brouilleur du Canada.
6809456A82 January 23, 2003 1
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1
and
2
C350 Series
Introduction C350 Series
6809456A82
Computer Program Copyrights
The Motorola products described in this manual may include Motorola computer
programs stored in semiconductor memories or other media that are copyrighted
with all rights reserved worldwide to Motorola. Laws in the United States and other
countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted
computer programs, including the exclusive right to copy, reproduce, modify,
decompile, disassemble, and reverse-engineer the Motorola computer programs in
any manner or form without Motorola’s prior written consent. Furthermore, the
purchase of Motorola products shall not be deemed to grant either directly or by
implication, estoppel, or otherwise, any license or rights under the copyrights,
patents, or patent applications of Motorola, except for a nonexclusive license to use
the Motorola product and the Motorola computer programs with the Motorola
product.
About This Service Manual
Using this service manual and the suggestions contained in it assures proper
installation, operation, and maintenance of C350 Series telephones. Refer questions
about this manual to the nearest Customer Service Manager.
A product family is the group of products having the same Account Product Code
(APC). To locate the APC on a device, refer to “Mechanical Serial Number (MSN)”
later in this manual.
Audience
This document aids service personnel in testing and repairing C350 Series
telephones. Service personnel should be familiar with electronic assembly, testing,
and troubleshooting methods, and with the operation and use of associated test
equipment.
Use of this document assures proper installation, operation, and maintenance of
Motorola products and equipment. It contains all service information required for
the equipment described and is current as of the printing date.
Scope
The scope of this document is to provide the reader with basic information relating
to C350 Series telephones, and also to provide procedures and processes for
repairing the units at Level 1 and 2 service centers including:
•Unit swap out
• Repairing of mechanical faults
• Basic modular troubleshooting
• Testing and verification of unit functionality
• Initiate warranty claims and send faulty modules to Level 3 or 4 repair
centers.
2 January 23, 2003 6809456A82
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Level 1 and 2 Service Manual Introduction
Conventions
Special characters and typefaces, listed and described below, are used in this
publication to emphasize certain types of information.
➧
G
E
E
Warranty Service Policy
The product will be sold with the standard 12 months warranty terms and
conditions. Accidental damage, misuse, and extended warranties offered by
retailers are not supported under warranty. Non warranty repairs are available at
agreed fixed repair prices.
Note: Emphasizes additional information pertinent to the subject
matter.
Caution: Emphasizes information about actions which may result in
equipment damage.
Warning: Emphasizes information about actions which may result
in personal injury.
Keys to be pressed are represented graphically. For example, instead of “Press
the Enter Key”, you will see “Press
Information from a screen is shown in text as similar as possible to what
appears in the display. For example, ALERTS or ALERTS or ALERTS.
Information that you need to type is printed in boldface type
E”.
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer units that fail very early
on after the date of sale, are to be returned to Manufacturing for root cause analysis,
to guard against epidemic criteria. Manufacturing to bear the costs of early life
failure.
Product Support
Customer’s original units will be repaired but not refurbished as standard.
Appointed Motorola Service Hubs will perform warranty and non-warranty field
service for level 2 (assemblies) and level 3 (limited PCB component). The Motorola
HTC centers will perform level 4 (full component) repairs.
Customer Support
Customer support is available through dedicated Call Centers and in-country help
desks. Product Service training should be arranged through the local Motorola
Support Center.
6809456A82 January 23, 2003 3
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Introduction C350 Series
Parts Replacement
When ordering replacement parts or equipment, include the Motorola part number
and description used in the service manual or supplement.
When ordering crystals or channel elements, specify the Motorola part number,
description, crystal frequency, and operating frequency desired.
When the Motorola part number of a component is not known, use the product model
number or other related major assembly along with a description of the related
major assembly and of the component in question.
In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834
Accessories and Aftermarket Division (AAD)
Replacement parts, test equipment, and manuals can be ordered from AAD.
U.S.A. Outside U.S.A.
Phone: 800-422-4210 Phone: 847-538-8023
FAX: 800-622-6210 FAX: 847-576-3023
To order spare parts in the EMEA region call +44 131 479 1274.
To order spare parts in Asia call +65 648 62995.
4 January 23, 2003 6809456A82
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Level 1 and 2 Service Manual Specifications
Specifications
General Function Specification
Frequency Range GSM 850
Frequency Range GSM 900
Frequency Range DCS 1800
Frequency Range PCS 1900
Channel Spacing 200 kHz
Channels
Modulation GMSK at BT = 0.3
Transmitter Phase Accuracy 5 Degrees RMS, 20 Degrees peak
Duplex Spacing 45 MHz GSM, 95 MHz DCS, 80 MHz PCS
Frequency Stability ± 0.10 ppm of the downlink frequency (Rx)
Operating Voltage
Average Transmit Current 300 mA max
Average Stand-by Current 4.0 mA max (DRX2), 2.0 mA max (DRX9)
Dimensions
Size (Volume) 105 cc (6.4 in
Weight 106 gm (3.74 oz) with cell
Temperature Range -10° C to +55° C (+15° F to +130° F)
Battery Life, 600 mAh Li Ion Battery Talk time up to 300 minutes
824-848 MHz Tx
869-893 MHz Rx
880-915 MHz Tx (with EGSM)
925-960 MHZ Rx
1710-1785 MHz Tx
1805-1880 MHz Rx
1850-1910 MHz Tx
1930-1990 MHz Rx
174 EGSM, 374 DCS, 374 PCS, 124 GSM
850 carriers with 8 channels per carrier
+3.0V dc to +4.2V dc (cell)
+4.4V dc to +6.6V dc (external charger jack
with 2.4 K ohm resistor)
130 mm x 46 mm x 24.5 mm
(5.1 inches x 1.8 inches x 0.96 inches)
3
)
Standby time up to 300 hours
All talk and standby times are approximate
and depend on network configuration,
signal strength, and features selected.
Standby times are quoted as a range from
DRX=2 to DRX=9. Talk times are quoted
as a range from DTX off to DTX on.
Transmitter Specification
RF Power Output
Output Impedance 50 ohms nominal
Spurious Emissions
Receiver Specification
Receive Sensitivity
RX bit error rate (100k bits) Type II < 2%
Channel Hop Time 500 microseconds
Time to Camp Approximately 5-10 seconds
33 dBm nominal GSM 900
30 dBm nominal GSM 1800
30 dBm nominal PCS
-36 dBm from 0.1 to 1 GHz,
-30 dBm from 1 to 4 GHz
-106 dBm GSM 900,
-104 dBm GSM 1800,
-104 dBm PCS
6809456A82 January 23, 2003 5
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Specifications C350 Series
Speech Coding Function Specification
Speech Coding Type
Bit Rate 13.0 kbps
Frame Duration 20 ms
Block Length 260 bits
Classes Class 1 bits = 182 bits; Class 2 bits = 78 bits
Bit Rate with FEC Encoding 22.8 kbps
Regular pulse excitation / linear predictive coding
with long term prediction (RPE LPC with LTP)
6 January 23, 2003 6809456A82
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Level 1 and 2 Service Manual Product Overview
Product Overview
Motorola C350 mobile telephones feature global system for mobile communications
(GSM) air interface, general packet radio service (GPRS) transport technology, and
wireless application protocol (WAP) Internet browser. The mobile telephone uses a
simplified icon and graphical-based user interface (UI) for easier operation, allow
short message service (SMS) text messaging, and include clock, alarm, datebook,
calculator, and caller profiling personal management tools. The C350 is a dual band
phone that allows roaming within the GSM 850,GSM 900 MHz and digital cellular
system (DCS) 1800 MHz and 1900 PCS bands.
C350 telephones support GPRS and SMS in addition to traditional circuit switched
transport technologies. GPRS, where available, provides substantial increases in
mobile data communications performance and the efficient use of radio spectrum.
Data transmission rates for GSM networks can potentially increase from the
current rate of 9.6 kbps up to a theoretical maximum of 171.2 kbps. An increased
data rate is by no means the only benefit provided by GPRS. A key advantage is
the provision of a permanent virtual connection to the network. This “always on”
connection is possible because GPRS uses packet data transfer so that, for example,
email can be downloaded in “background mode.” There is no need for the user to reconnect before requesting a service, eliminating connection set-up delays and
adding convenience and immediacy to data services access. The “virtual” nature of
this connection means that network resources are not consumed during periods
when a user is not actually sending or receiving data.
Features
The telephones are made of polycarbonate plastic with a metal enclosure. The
display and speaker, as well as the 18-key keypad, transceiver printed circuit board
(PCB), microphone, charger and headphone connectors, and power button are
contained within the candy bar form-factor housing. The 600 mAh Lithium Ion (Li
Ion) battery provides more than 300 minutes of talk time with up to 300 hours of
standby time
1
. The phone accepts 3V mini subscriber identity module (SIM) cards
which fit into the SIM holder under the rear housing cover. These telephones feature
a 96 x 64 pixel 900 square millimeter high-resolution graphics display and an
internal antenna.
C350 telephones use advanced, self-contained, sealed, custom integrated circuits to
perform the complex functions required for GSM GPRS communication. Aside from
the space and weight advantage, microcircuits enhance basic reliability, simplify
maintenance, and provide a wide variety of operational functions.
Features available in this family of telephones include:
• Lower voltage technology that provides increased standby and talk times
• Extended GSM (EGSM) channels
• Tri-coder/decoder (CODEC) that allows full rate, half rate, and enhanced full
rate modes of transmission
• Supports SMS, concatenated SMS, and cell broadcast messages
• Supports GPRS, circuit switched, and SMS networks
• WAP 1.2.1 compliant
2
2
2
• Super enhanced sound engine
1. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby
times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.
2. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
6809456A82 January 23, 2003 7
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Product Overview C350 Series
• 96 X 65 pixel color graphical display with 4 lines of text, 1 line of icons, and 1
line of prompts
•Display zoom
• Display animation
• VibraCall® vibrating alert
•4-Way navigation key
• Downloadable wallpaper and ring tones
• Voice activation for phone book entries
• Simplified text entry using iTAP™ predictive text entry
• Calling line identification
• Supports call diverting for incoming voice calls
• Supports 3V SIM cards
•SIM Toolkit™ Class 2 (STK)
• Personal management tools calculator with currency converter, real time clock
with date, reminders, and caller profiling
• Phase II Unstructured Supplementary Service Data (USSD)
• Hearing Aid Telephone Interconnection System (HATIS) support
• Chat messaging via WAP over GPRS
• Multiple destination SMS
• TrueSync™ Multi-Point Synchronization Capability
3
3
3
3
3
3
➧
➧
➧
Speaker Dependant Voice Activation
The voice dialing feature allows the user to recall pre-programmed voice numbers
simply by pressing the Voice/Ok key and speaking the desired voice tag. Up to 10
voice tags can be stored.
The user cannot place or receive calls while adding voice tags to the phone’s memory.
Because the GSM standard does not provide the option to store voice tags onto the
SIM card, voice tags are added to the phone’s memory.
Wireless Access Protocol (WAP) 1.2 Compliancy
In the WAP environment, access to the Internet is initiated in wireless markup
language (WML), which is derived from hypertext markup language (HTML). The
request is passed to a WAP gateway which retrieves the information from the server
in standard HTML (subsequently filtered to WML) or directly in WML if available.
The information is then passed to the mobile subscriber via the mobile network.
The C350’s microbrowser can be configured for baud, idle timeout, line type, phone
number, and connection type.
Bitmap image data will download as text. If the image is larger than the screen,
only part of the image will display.
3. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
8 January 23, 2003 6809456A82
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Level 1 and 2 Service Manual Product Overview
➧
If the user receives a call while in browser mode, the browser will pause and allow
the user to resume after completing the call.
Simplified Text Entry
iTAP™ predictive text entry. Press a key to generate a character and a dynamic
dictionary uses this to build and display a s et of word or name options. The iTAP™
feature may not be available on the phone in all languages.
Caller Line Identification
Upon receipt of a call, the calling party’s phone number is compared to the phone
book. If the number matches a phone book entry, that name will be displayed. If
there is no phone book entry, the incoming phone number will be displayed. In the
event that no caller identification information is available, an incoming call message
is displayed.
User must subscribe to a caller line identification service through their service
➧
provider.
SIM Toolkit™ - Class 2
SIM Application Toolkit is a value-added service delivery mechanism that allows
GSM operators to customize the services they offer their customers, from the
occasional user who requests sports news and traffic alerts, to a high call time
business user who receives stock alerts and checks flight times. Operators can now
create their own value-added services menu quickly and easily in the phone. The
customized menu will appear as the first menu and may be updated over-the-air
with new services when customers request them.
Network Based Chat Messaging
The chat messaging feature provides a constant WAP connection through GPRS to
carrier, service center, or factory flexed WAP site. The specific site can also be
entered by the user. Chat messaging is a carrier option.
Personal Information Management
The C350 telephone contains a built in calendar with date book reminders and
phonebook that can be synchronized easily to a computer or PDA.
6809456A82 January 23, 2003 9
Page 14
General Operation C350 Series
s
r
t
General Operation
Controls, Indicators, and Input / Output (I/O) Connectors
The C350 telephones’ controls are located on the front of the device, and on the
keyboard as shown in Figure 1. Indicators, in the form of icons, are displayed on
the LCD (see Figure 2).
Internal Antenna
Left Soft Key
Perform functions
identied by left
display pr ompt.
Menu Key
Power/End Key
Press & hold to
power phone on
& off.
Press & r elease to
end phone calls,
exit menu system.
Microphone
Earpiece
Headset
Connector Port
Right Soft Ke
Perform function
identied by right
display pr ompt.
Send Key
Make and answe
calls, view r ecen
dialed calls list.
Navigation Key
Scr oll through
lists, set volume.
USB Connector Port
Inser t accessories.
Power Connector Port
Inser t charger .
y
021021o
Figure 1. C350 Telephone Controls and Indicators Locations
Menu Navigation
C350 telephones are equipped with a simplified icon and graphical-based user
interface. The phone also features a user-definable Quick Access menu that is
accessed by holding down the MENU key. See Figure 3 for details of the C350 menu
structure. A 4-way navigation key allows you to move easily through menus.
Liquid Crystal Display (LCD)
The LCD provides an 900 square millimeter color display with user-adjustable
contrast settings for optimum readability in all light conditions. The large bitmapped 96 x 65 pixel display includes up to 4 lines of text, 1 line of icons, and 1 line
of prompts.
10 January 23, 2003 6809456A82
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Level 1 and 2 Service Manual General Operation
y
or
Display animation makes the phone’s icon menu move smoothly as the user scrolls
up and down.
Whether a phone displays all indicators depends on the programming and services
➧
to which the user subscribes.
Figure 2 shows some common icons displayed on the LCD.
Service
Inidcator
Signal
Strength
Indicator
Alert Type
Indicator
Figure 2. C350 Display Icon Indicators
1. Signal Strength shows the strength of the phone’s connection with the
network. Calls cannot be sent or received when the “no signal” indicator is
displayed.
2. In Use Indicator icon indicates a call in progress.
3. Roam Indicator icon appears when the phone uses another network system
outside the user’s home network. When leaving the home network area, the
phone roams, or seeks, another network.
4. Message Waiting Indicator
sage.
5. Voice Message Waiting Indicator
a voicemail message.
6. Battery Level Indicator shows the amount of charge left in the battery.
7. Real Time Clock shows the current time.
8. Menu Indicator provides access to the phone’s main menu.
9. GPRS Indicator
mode.
10. Alert Setting Indicator indicates the phones current ringer alert setting.
4
indicates when the phone is currently functioning in GPRS
In Use
Indicator
Menu Indicator
4
appears when the phone receives a text mes-
Roam
Indicator
4
icon indicates when the phone receives
Text Entry
Indicator
(if applies)
Message
Indicator
Batter
Level
Indicat
020158o
4. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
6809456A82 January 23, 2003 11
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General Operation C350 Series
User Interface Menu Structure
Figure 3 shows the C350 telephone menu structure.
Main Menu
Recent Calls
Received Calls
Dialed Calls
Notepad
Call Times
Call Cost
Service Dial
Fixed Dial
Phonebook
Datebook
Quick Dial
Messages
Voicemail
Text Msgs
Browser Alerts
Info Services
Quick Notes
Outbox
Drafts
2Click
Voice Dial
SIM Applications
WebAccess
Calculator
Games
Settings
Settings Menu
Ring/Vibrate
Alert
Alert Detail
My Tones
Call Forward
Voice Calls
Fax Calls
Data Calls
Cancel All
Forward Status
Phone Status
My Tel. Numbers
Credit Info/Available
Active Line
Battery Meter
Other Information
Browser Setup
In-Call Setup
In-Call Timer
Call Cost Setup
My Caller ID
Talk and Fax
Answer Options
Call Waiting
Security
Phone Lock
Lock Application
Fixed Dial
Call Barring
SIM Pin
New Passwords
Other Settings
Personalize
Main Menu
Keys
Greeting
Quick Dial
Initial Setup
Time and Date
1-Touch Dial
Backlight
Zoom
Scroll
Animation
Language
Battery Save
Contrast
DTMF
Master Reset
Master Clear
Network
Car Settings
Headset
020159o
Figure 3. C350 Menu Structure
Alert Settings
In addition to preset ring tones, C350 telephones allow the user to download
additional ring tones via SMS to your PC. (Availability is carrier and Network
dependant).
Motorola C350 phones incorporate the VibraCall® discreet vibrating alert that
helps to avoid disturbing others when a ringing phone is unacceptable.
Alerts can be set to ring only, vibrate only, vibrate then ring, or no ring or vibrate
Additionally, the profiling feature allows users to identify incoming calls by a
specific ringer tone.
12 January 23, 2003 6809456A82
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Level 1 and 2 Service Manual General Operation
Battery Information
Battery Charge Indicator
The telephone displays a battery charge indicator icon in the idle screen to indicate
the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low
Battery.
Embedded Battery Removal
Removing the battery causes the device to immediately shut down and any pending
work (partially entered phone book entries or outgoing messages, for example) is
lost.
All batteries can cause property damage and/or bodily injury such as burns if a
conductive material such as jewelry, keys, or beaded chains touch exposed terminals.
E
The conductive material may complete an electrical circuit (short circuit) and
become quite hot. Exercise care in handling any charged battery, particularly when
placing it inside a pocket, purse, or other container with metal objects.
G
➧
G
If the battery is removed while receiving a message, the message will be lost.
To ensure proper memory retention, turn the phone OFF before removing the
battery. Immediately replace the old battery with a fresh battery.
Ensure battery switch is always in the ON position.
6809456A82 January 23, 2003 13
Page 18
General Operation C350 Series
Battery Date Code
The battery date code is a 15 position alphanumeric code that provides, back end
manufacture site information, year and week of manufacture date, cell type and
vendor information.
The battery date code is used for cell phone batteries that were manufactured
beginning in March 2000. The following paragraphs provide more detail about the
battery date code.
1. Backend Pack Manufacturing Site (first position of battery code)
A = Motorola Penang J= ESG, Chihuahua S = T.D.I Scotland
B = T.D.I. Mexico K= T.D.I. Romeoville T = T.D.I Downers
Grove
C = Motorola China L = Motorola
U = T.D.I. Hungary
Lawrenceville
D = T.D.I. Shanghai, China M = TDI, Malaysia
V =
E = ESG, Evadin, Brazil N = TDI, Manau, Brazil W = ESG, Sung Woo
F = ESG, Propower, Korea
O = X = ESG, Foxlink, China
G = P = Intesys Arizona Y = P&K (G.E.T.)
Systems, Korea
H = Motorola Harvard
Q = Z =
I = Motorola lreland R =
2. Cell code and vendor (second and third position of battery code):
2 alpha characters.
Cell Reference
Designator
IA A&TB 6.6x30x48 LGQ633048C
1B A&TB 6.6x30x48 LGQ633048D
Vendor Size Part Number
1C A&TB 6.6x30x47.2 LGQ633048P
1D A&TB 8.8x34x48 LGQ863448C
1E A&TB 8.8x34x47.3 LGQ8634481-1
1F A&TB 18x65 LGR18650E
IG A&TB 7.5x14.5x48 TH750F5
1H A&TB 10.5x43.6 TH550AAA
3F Toshiba 7.5x14.5x48 TH900F5
3G Gold Peak 1/3A GPZSAFK
3H Toshiba 4.4x34x56 LA8423456A
14 January 23, 2003 6809456A82
Page 19
Level 1 and 2 Service Manual General Operation
Cell Reference
Designator
3J Saft AA VHAA1200
3K Maxell 5.5x30x48 ICP053048G
3L NEC-Moli 6.7x30x47.3 MK11-2293
3M Mitsubishi 4.4x34x56 Lipmo001
3N Toshiba 6.6x34x50 LGQ633450R
3P Panasonic 6x34x50 CGP34506
3R Toshiba 3.9x34x56 LAB363456A
3S NEC-Moli 6.5x22x65 MK11-2300
3T BYD 6.6*9.8x47.9 LP063048A
3U* Panasonic LL-AAAA HHR70QAB4
3V Sanyo (Toshiba) 6mm NiMH THF6M
3W LG Chemical 6x30x48 ICP633048
3X BYD 5.4x30.1x48.2 LP053048A
3Y BYD 6x34x50 LPO53048A
Vendor Size Part Number
3Z* Panasonic 6.2x35.2x16. HF6OSS
4A Peacebay-
Manual
4B BYD 4x30x48 F6MG
4C Peacebay-Auto 6.4x16.34 F6MP
4D Sanyo 6mm NiMH HFC1U
4E BYD 8x3 x47.5 LP083448SH
4F Sony 34x67 UP423467A4H
4G LG Chemical 8.6x34x48 ICP863448
4H LG Chemical 6.3x 34x50 ICP633450
4J* BYD 4x30x41 LP043O41A
4K GS Melcotec 4.6x29.5x41 LP423041A
4L LG Chemical 4.2x30x48 ICP423048
4M Toshiba 5.5x30x48 LGQ553048U
4N Sanyo 3.8x34x50 UF383450P
4P Toshiba 4.4x34x50 LGQ443450U
6mm NiMH F6MG
4R Toshiba 4.4x30x48 LGQ443048U
6809456A82 January 23, 2003 15
Page 20
General Operation C350 Series
Cell Reference
Designator
4S Lishen 06x30x48 LP0601AE
4T Panasonic AAAALL HHR70QAB4
Vendor Size Part Number
3. Cell date code (fourth fifth and sixth position of battery code) consisting of
characters as stated on cell pack by cell manufacturer. If a 3 digit code is not
used, place a period in the sixth position.
4. Line and shift manufactured (optional) (seventh and eighth positions of battery
code)
5. Year of battery manufacture (ninth position of battery code)
1990 = A 1997 = H 2004 = O 2011 = V
1991 = B 1998 = I 2005 = P 2012 = W
1992 = C 1999 = J 2006 = Q 2013 = X
1993 = D 2000 = K 2007 = R 2014 = Y
1994 = E 2001 = L 2008 = S 2015 = Z
1995 = F 2002 = M 2009 = T
1996 = G 2003 = N 2010 = U
6. Week of manufacture (tenth and eleventh positions of battery code).
A=0 C=2 E=4 G=6 I=8
B=1 D=3 F=5 H=7 J=9
7. Front end corepack manufacturing site (twelfth position of battery code (see
step 1)).
Example of a battery date code: A1V90311JCCC...
position 1 = A = Motorola Penang.t (Backend Pack)
position 2 & 3 = 1V = Panasonic, AAA, HHR55B2
position 4, 5 & 6 = 903 = cell date code (from manufacturer)
position 7 & 8 = 11 = (TBD by supplier.Example: Line one of the first shift.)
position 9 = J = 1999 = Year of battery pack manufacture
position 10 & 11 = CC = week twenty two. (backend pack)
position 12 = C = Motorola, China. (Frontend Core Pack)
position 13, 14 & 15 = placeholders (...) to indicate pack has not
been relabeled.
16 January 23, 2003 6809456A82
Page 21
Level 1 and 2 Service Manual General Operation
8. Batteries sold in China have a 16 character date code:
Example: YYYYMMDDABCXXXX
Where YYYYMMDD is the actual battery manufacturing date
A is the line number
B is the shift number (A,C is day shift; B, D is night shift)
C is a serial number from A to Z
XXXX is a sequence number
9. Embedded battery packs use a 6 character date code:
Position 1 is the manufacturing site:
Manufacturing Site Code
BYD a
ESG b
GSMT China c
GSMT Japan d
LG China e
LG Japan f
Maxell China g
Maxell Japan h
TDI i
Toshiba China j
Toshiba Japan k
Operation
G
Position 2 and 3 is cell code and vendor. See step 2.
Position 4, 5, and 6 is cell date code (year and week). See steps 5 and 6.
For detailed operating instructions, refer to the appropriate User Guide listed in
the Related Publications section toward the end of this manual.
Ensure battery switch is always in the ON position.
6809456A82 January 23, 2003 17
Page 22
General Operation C350 Series
18 January 23, 2003 6809456A82
Page 23
1 and 2
Level 1 and 2 Service Manual Tools and Test Equipment
6809456A82
C350 Series
Tools and Test Equipment
Table 1 list the tools and test equipment used on C350 Series telephones. Use either
the listed items or equivalents.
Table 1. General Test Equipment and Tools
Motorola
Part Number
See Table 6 Charger Used to charge battery and to power phone
0180386A82
8102430Z04 GSM / DCS / PCS Test SIM Used to enable manual test mode
6680388B67 Disassembly tool, plastic with flat and pointed
6680388B01 Tweezers, plastic Used during assembly/disassembly
RSX4043-A Torque Driver Used to remove and replace screws
HP34401A
1. To order in North America, contact Motorola Aftermarket and Accessories Division (AAD) by phone at (800) 422-4210 or
FAX (800) 622-6210; Internationally, AAD can be reached by calling (847) 538-8023 or faxing (847) 576-3023.
2. Not available from Motorola. To order, contact Hewlett Packard at (800) 452-4844.
—
1
Antistatic Mat Kit (includes 66-80387A95 antistatic
mat, 66-80334B36 ground cord, and 42-80385A59
wrist band)
ends (manual opening tool)
Torque Driver Bit T-6 Plus, Apex 440-6IP Torx Plus
or equivalent
2
Digital Multimeter Used to measure battery voltage
Description Application
Provides protection from damage to phone caused
by electrostatic discharge (ESD)
Used during assembly/disassembly of phone
Used with torque driver
6809456A82 January 23, 2003 19
Page 24
Disassembly C350 Series
Disassembly
This section describes how to disassemble a C350 Series telephone. Tools and
equipment used are listed in Table 1, preceding.
Many of the integrated devices used in this equipment are vulnerable to damage
G
G
Removing and Replacing the Rear Housing Cover
from electrostatic discharge (ESD). Ensure adequate static protection is in place
when handling, shipping, and servicing the internal components of this equipment.
Avoid stressing the plastic in any way to avoid damage to either the plastic or
internal components.
1. Ensure the phone is turned off.
2. Press down on the rear housing cover latch on the top end of the phone, gently
lift the rear housing cover away from the latch and slide the rear housing cover
in the direction of the arrow, and lift the cover away from the phone
(see Figure 4).
20 January 23, 2003 6809456A82
Page 25
Level 1 and 2 Service Manual Disassembly
LATCH
REAR HOUSING COVER
REAR HOUSING COVER
FRONT HOUSING
021023o
Figure 4. Removing the Rear housing Cover
3. To replace, align the rear housing cover to the front housing
4. Gently press the rear housing cover into position onto the front housing until
the rear housing cover snaps into place.
6809456A82 January 23, 2003 21
Page 26
Disassembly C350 Series
Battery Removal and Replacement
Battery date codes are explained in the Battery Date Code section on page 13
Before handling the battery, please observe the battery cautions listed below.
Do not handle batteries with wet or sweaty hands.
G
Do not short the positive or negative terminals
Non conductive tweezers or grasping tools are to be used for battery connector
manipulation, assembly, and disassembly.
1. Remove the rear housing, as described in the procedures.
2. Slide the battery in the direction of the arrow as shown in Figure 5A.
3. Lift the top of the battery near the alert speaker out of the battery compartment
as shown in Figure 5B.
E
A
B
021025o
Figure 5. Removing and Replacing the Battery
There is a danger of explosion if the Lithium ion battery is replaced incorrectly.
Replace only with the same type of battery or equivalent as recommended by the
battery manufacturer. Dispose of used batteries according to the manufacturer’s
instructions.
4. To replace, insert the bottom of the battery into the battery compartment with
contacts facing downward as shown in Figure 5B.
5. Press the top of the battery into the battery compartment.
6. Replace the rear housing cover as described in the procedures.
22 January 23, 2003 6809456A82
Page 27
Level 1 and 2 Service Manual Disassembly
Removing and Replacing the Subscriber Identity Module (SIM)
1. Remove the rear housing cover as described in the procedures.
2. Lift the metal SIM holder as indicated in Figure 6 to release the SIM.
3. Remove the SIM by sliding it in the direction of the arrow as shown in Figure 6.
SIM
SIM HOLDER
Figure 6. Removing the SIM
4. To replace, carefully slide the SIM into position in its socket.
5. Lower the SIM holder into position over the SIM in the phone.
6. Replace the rear housing cover as described in the procedures.
020188o
6809456A82 January 23, 2003 23
Page 28
Disassembly C350 Series
SIM Holder Removal and Replacement
1. Remove the rear housing cover and SIM as described in the procedures.
2. Turn the endo housing over so the antenna and SIM holder are facing up.
3. Gently press down on the SIM holder.
The SIM holder should easily snap out of the endo housing.
DISASSEMBLY
TOOL
A
ENDO HOUSING
ENDO HOUSING
SIM HOLDER
SIM HOLDER
B
021029o
Figure 7. SIM Holder Removal and Replacement
4. To replace, turn the endo housing over so that the interior of the housing is
facing up.
5. Insert the SIM holder into the endo housing with the circuit board contacts
facing up and the SIM contacts facing down.
6. Gently press the SIM holder until it snaps into position in the endo housing.
7. Replace the SIM and rear housing cover as described in the procedures.
24 January 23, 2003 6809456A82
Page 29
Level 1 and 2 Service Manual Disassembly
Removing and Replacing the Endo Housing
Other C330 series phone housings appear differently. The endo housing removal
G
procedure is essentially the same for each type of housing.
1. Remove the rear housing cover, and SIM as described in the procedures.
2. Insert the plastic disassembly tool between the front housing and the endo
housing to release the endo housing catches along the sides of the front housing
as shown in Figure 8.
3. Lift the endo housing out of the front housing.
DISASSEMBLY
TOOL
ENDO HOUSING
FRONT HOUSING
ENDO HOUSING
FRONT HOUSING
Figure 8. Removing the Endo Housing
4. To replace, align the endo housing with the front housing.
5. Carefully and gently lower the endo housing into the front housing until the
catches along the sides of the front housing snap into position.
021027o
6809456A82 January 23, 2003 25
Page 30
Disassembly C350 Series
Removing and Replacing the Front Endo Housing
1. Remove the rear housing cover, SIM, battery, endo housing as described in the
procedures.
2. Using the Torx driver and a T-6 bit, remove the 6 screws shown in Figure 9A.
Set the screws aside for reuse.
3. Using the disassembly tool, release the latches along the two sides and on the
end of the phone as shown in Figure 9.
4. Carefully separate the rear endo housing from the front endo housing.
LATCH
LATCH
FRONT ENDO HOUSING
REAR ENDO HOUSING
021028o
Figure 9. Removing the Front Endo Housing
5. To replace, align the front endo housing to the rear endo housing.
6. Carefully and gently press the front and rear endo housing together until the
two parts snap into position.
7. Insert and tighten the 6 screws in the sequence indicated by the arrows in
Figure 9A to a torque setting of 2.0 kgf. Do not overtighten.
8. Replace the endo housing, battery, SIM, and rear housing covers as described
in the procedures.
26 January 23, 2003 6809456A82
Page 31
Level 1 and 2 Service Manual Disassembly
Removing and Replacing the Display Assembly
1. Remove the rear housing cover, SIM, endo assembly, front endo housing, and
battery, as described in the procedures.
2. Use the disassembly tool to carefully release the 4 metal display latches on
each side of the display assembly as shown in Figure 10.
3. Carefully lift the display assembly away from the transceiver board as shown
in Figure 10.
DISPLAY ASSEMBLY
DISPLAY ASSEMBLY LATCH
DISASSEMBLY
TOOL
021030o
Figure 10. Removing the Display Assembly
4. To replace, align the display assembly with the printed circuit board.
5. Gently press the display assembly latches into position while holding the
display assembly in position.
6. Replace the front endo housing, endo assembly, SIM, battery, rear housing
cover as described in the procedures.
6809456A82 January 23, 2003 27
Page 32
Disassembly C350 Series
Removing and Replacing the Microphone
1. Remove the rear housing cover, SIM, endo assembly, front endo assembly, and
display assembly as described in the procedures.
2. Turn the display assembly over to reveal the microphone.
3. Use the disassembly tool to gently pry the microphone out of its socket.as shown
in Figure 11.
4. Use the tweezers, carefully lift the microphone up and away from the display
assembly board.
MICROPHONE
TRANSCEIVER BOARD
Figure 11. Removing the Microphone
5. To replace, use the tweezers to place the microphone into its socket on the
plastic section that holds the display assembly. Ensure the microphone elastomer faces the circuit board contacts when reattaching the printed circuit
board.
6. Replace the display assembly, endo front housing, antenna, endo assembly,
SIM, and rear housing cover as described in the procedures.
TWEEZERS
021031o
28 January 23, 2003 6809456A82
Page 33
Level 1 and 2 Service Manual Disassembly
Removing and Replacing the Transceiver Board
1. Remove the rear housing cover, SIM, endo assembly, antenna, front endo
housing, display assembly and battery, as described in the procedures.
This product contains static-sensitive devices. Use anti-static handling procedures
G
to prevent electrostatic discharge (ESD) and component damage.
2. Use the disassembly tool to release the display assembly latches that secure
the display assembly to the transceiver board.
3. Lift the transceiver board away from the display assembly as shown in Figure
12.
TRANSCEIVER BOARD
DISASSEMBLY TOOL
DISPLAY ASSEMBLY LATCHES
TRANSCEIVER BOARD
DISPLAY ASSEMBLY
Figure 12. Removing the Transceiver Board
4. To replace, align the transceiver board with the display assembly.
5. Carefully lower the transceiver board onto the front housing.
6. Secure the 4 display assembly latches to the transceiver board.
020208o
6809456A82 January 23, 2003 29
Page 34
Disassembly C350 Series
7. Replace the display assembly, battery, front endo housing, endo assembly,
SIM, and rear housing cover, as described in the procedures.
Removing and Replacing the Rear Speaker
1. Remove the rear housing cover, SIM, endo assembly, and front endo housing
as described in the procedures.
2. Use the metal tweezers to gently release the 3 clips that secure the speaker.
3. Carefully pry the rear speaker out of its socket in the rear endo housing as
shown in Figure 13. Avoid damage to the speaker clips.
CLIP
REAR ENDO HOUSING
METAL TWEEZERS
REAR SPEAKER
021032o
Figure 13. Removing the Rear Speaker
4. To replace, carefully press the speaker into position.
5. Ensure the speaker elastomer is seated correctly with the red bar facing up.
6. Replace the front endo housing, endo assembly, battery, SIM, and rear housing
as described in the procedures.
30 January 23, 2003 6809456A82
Page 35
Level 1 and 2 Service Manual Disassembly
Removing and Replacing the Keypad
1. Remove the rear housing cover, SIM, and endo assembly as described in the
procedures.
2. Use the disassembly tool to lift the keypad up and away from the front housing
as shown in Figure 14.
FRONT HOUSING
TWEEZERS
Figure 14. Removing the Keypad
3. To replace, insert the keypad into the front housing. Ensure the keys align
properly with the openings and the keypad is fully seated in the front housing.
4. Replace the endo assembly, SIM, battery, and rear housing cover, as described
in the procedures.
KEYPAD
021033o
6809456A82 January 23, 2003 31
Page 36
Disassembly C350 Series
Removing and Replacing the Front Speaker
1. Remove the rear housing cover, SIM, endo assembly, front endo housing, and
battery, as described in the procedures.
2. Using the flat end of the disassembly tool to gently pry the speaker out of its
socket as shown in Figure 15.
3. Be careful not to damage the speaker elastomer while removing the speaker
from the front endo.
4. Lift the speaker from the front housing.
SPEAKER
FRONT ENDO
DISASSEMBLY TOOL
020195o
Figure 15. Removing the Front Speaker
5. To replace, align the speaker to its socket.
6. Gently press the speaker into place. Be careful not to damage the speaker
elastomer when replacing the speaker.
7. Ensure the speaker elastomer is seated correctly with the red bar facing up.
8. Replace the front endo housing, endo assembly, SIM, and rear housing cover
as described in the procedures.
32 January 23, 2003 6809456A82
Page 37
Level 1 and 2 Service Manual Subscriber Identity Module (SIM) and Identification
Label
Subscriber Identity Module (SIM) and Identification Label
SIM
A SIM is required to access the existing local GSM network, or remote networks
when traveling (if a roaming agreement has been made with the provider).
The SIM card contains:
• All the data necessary to access GSM services
• The ability to store user information such as phone numbers
• All information required by the network provider to provide access to the
network
Identification
Each Motorola GSM phone is labeled with a variety of identifying numbers. The
following information describes the current identifying labels.
Mechanical Serial Number (MSN)
The MSN is an individual unit identity number and remains with the unit throughout its life.
The MSN can be used to log and track a phone on Motorola's Service Center
Database.
The MSN is divided into 4 sections as shown in Figure 16.
MSN 10 Digits
3 Digits 1 Digit 2 Digits 4 Digits
APC DC DC SNR
Account Product Code
i.e. StarTAC Phone130
TM
Distribution Center
i.e. Easter Inch
Date Code: Year and
Month of Shipment
Unit's individual serial
number
000807a
Figure 16. MSN label breakdown
6809456A82 January 23, 2003 33
Page 38
Subscriber Identity Module (SIM) and Identification Label C350 Series
International Mobile Station Equipment Identity (IMEI)
The IMEI number is an individual number unique to the PCB and is stored within
the phone’s memory. The IMEI number made up of 4 sections as shown in Figure 22.
IMEI 16 Digits
6 Digits 2 Digits 6 Digits 2 Digits
TAC FAC SNR IU
Type Approval Code Distribution Center
factory code
Individual PCB Serial
Number
Internal Use - spare
digits
000808o
Figure 17. IMEI Label Breakdown
Other label number configurations are:
• Transceiver Number: Identifies the product type, Usually the SWF number.
(e.g. V100).
• Package Number: Identifies the equipment type, mode, and language in
which the phone is shipped.
34 January 23, 2003 6809456A82
Page 39
Level 1 and 2 Service Manual Troubleshooting
Troubleshooting
Manual Test Mode
Motorola C350 Series telephones are equipped with a manual test mode capability.
This allows service personnel to verify functionality and perform fault isolation by
entering keypad commands.
To enter the manual test command mode, a GSM / DCS test SIM must be used.
1. Press O to turn the phone OFF.
2. Remove the battery as described in the procedures.
3. Remove the customer’s SIM card from the phone as described in the
procedures.
4. Insert the test SIM into the SIM slot.
5. Replace the battery as described in the procedures.
6. Press O to turn the phone ON.
Manual Test Mode Commands
Table 2. Manual Test Commands
Key Sequence Test Function/Name Remarks
<Menu>048263* Enter manual test mode
"End" Key Exit manual test mode
54* Suspend Required for all Test Mode Operations
0*0*0 Select tone 0
0*0*1 Select tone 1
0*0*2 Select tone 2
0*0*3 Select tone 3
0*0*4 Select tone 4
0*0*5 Select tone 5
0*0*6 Select tone 6
0*0*7 Select tone 7
0*0*8 Select tone 8
0*0*9 Select tone 9
0*0*124 Select tone 1 KHz
0*0*125 Select tone 2 KHz
0*0*126 Select tone 3 KHz
0*0*127 Select tone 4 KHz
0*1*X Disable tone X
3*0*1 Enable vibrator
3*0*0 Disable vibrator
4*3*1 Enable speech coder full rate Audio loopback
4*3*0 Disable speech coder full rate
4*4*1 Enable speech coder enhanced full rate
6809456A82 January 23, 2003 35
Page 40
Troubleshooting C350 Series
Table 2. Manual Test Commands (Continued)
Key Sequence Test Function/Name Remarks
4*4*0 Disable speech coder enhanced full rate
4*5*1 Enable speech coder half rate
4*5*0 Disable speech coder half rate
5*0*0 Set audio level 0 Audio level
5*0*1 Set audio level 1
5*0*2 Set audio level 2
5*0*3 Set audio level 3
5*0*4 Set audio level 4
5*0*5 Set audio level 5
5*0*6 Set audio level 6
5*0*7 Set audio level 7
5*0*8 Set audio level 8
5*0*9 Set audio level 9
5*0*10 Set audio level 10
5*0*11 Set audio level 11
5*0*12 Set audio level 12
5*0*13 Set audio level 13
5*0*14 Set audio level 14
5*0*15 Set audio level 15
6*2*2*0*0 Set Audio Path. Int Mic, IntSpk, RX unmute, TX unmute
6*4*6*0*0 Set Audio Path. Boom Mic, Boom Spk, RX unmute, TX unmute
10*0*3 Set band GSM 900
10*0*4 Set band DCS 1800
10*0*5 Set band PCS 1900
10*0*6 Set dual band GSM 900 / 1800
10*1*0 Read band 3= GSM 4= DCS 5= PCS 6 =GSM/DCS
18*0 Initialize non-volatile memory (Master Reset)
18*1 Initialize Non-volatile memory (Master Clear)
20*X*0 Load Channel number X Select Channel (Used for debugging Rx mode)
20*1*0 Load channel number 1 GSM Low channel
20*62*0 Load channel number 62 GSM Mid channel
20*124*0 Load channel number 124 GSM High channel
20*512*0 Load channel number 512 DCS Low channel
20*700*0 Load channel number 700 DCS Mid channel
20*885*0 Load channel number 885 CDS High channel
20*512*0 Load channel number 512 PCS Low channel
20*661*0 Load channel number 661 PCS Mid channel
20*810*0 Load channel number 810 PCS High channel
55*2*001 Test Display. All pixels ON
55*2*000 Test Display. All pixels OFF
55*2*002 Test Display. Checkerboard pattern A
36 January 23, 2003 6809456A82
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Level 1 and 2 Service Manual Troubleshooting
Table 2. Manual Test Commands (Continued)
Key Sequence Test Function/Name Remarks
55*2*003 Test Display. Checkerboard pattern B
55*2*004 Test Display. Border pixels ON
*#06# IMEI Check No Test Mode Required
Phone Set up -->
Phone Status -->
Other
Information
Flex Version / Technology / S-W Version / Readiness Status No Test Mode Required
Troubleshooting Chart
Table 3. C350 Series Telephone: Level 1 and 2 Troubleshooting Chart
Symptom Probable Cause Verification And Remedy
1. Telephone will not turn on or stay on. a) Battery either discharged or
2. Telephone exhibits poor reception or
erratic operation such as calls frequently
dropping or weak or distorted audio.
3. Display is erratic, or provides partial or
no display.
4. Incoming call alert transducer audio
distorted or volume is too low.
5. Telephone transmit audio is weak.
(usually indicated by called parties
complaining of difficulty in hearing voice).
defective.
b) Transceiver board defective. Replace the faulty board with a known good
a) Antenna defective Check connection between the antenna and the
b) Transceiver board defective. Replace with a known good transceiver board
a) Elastomeric connections between
transceiver and front Endo faulty.
b) Transceiver board defective. Replace with a known good transceiver board
a) Faulty back Endo. Replace the back Endo with a known good back
b) Transceiver board defective Replace with a known good transceiver board
a) Microphone defective on the front
Endo.
b) Transceiver board defective. Replace the transceiver board (refer to 1c).
Measure the voltage at TP_BATT+ with battery
attached. If voltage is below 3.0V, attach a
charger to the phone and ensure that the phone
is charging. If the phone does not charge,
change the battery and repeat the measurement
charging procedure. If the phone still does not
turn on, proceed to b).
transceiver board. If the phone powers up after
replacement, reassemble the phone with a new
transceiver board. Verify that the fault is fixed.
transceiver board. If the contact is intermittent
visually, replace with a known good back Endo.
If the fault is still present, proceed to b.
(refer to 1c). Verify that the fault has been
cleared with the new transceiver board and
reassemble the unit.
Replace the front Endo with a known good one.
If display still does not come up, proceed to b.
(refer to 1c). Verify that the fault has been
cleared with the new transceiver board and
reassemble the unit.
Endo. If the problem goes away, replace with a
new back Endo. Else proceed to b.
(refer to 1c). Verify that the fault has been
cleared with a new transceiver board.
Replace the microphone or the front Endo as
described in the procedures. If fault is not
cleared, proceed to b.
Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board.
6809456A82 January 23, 2003 37
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Troubleshooting C350 Series
Table 3. C350 Series Telephone: Level 1 and 2 Troubleshooting Chart (Continued)
Symptom Probable Cause Verification And Remedy
6. Receive audio from earpiece speaker is
weak or distorted.
7. Telephone will not recognize or accept
SIM card.
8. Vibrator feature not functioning. Transceiver board defective. Replace the transceiver board with a known
9. Internal Charger not working. Transceiver board defective. Replace the transceiver board with a known
10. No or weak audio when using headset. a) Headset plug not pushed in fully. Ensure the headset plug is fully seated in the
a) Elastomeric connections between
front Endo earpiece speaker and
transceiver board faulty.
b) Transceiver board defective. Replace the transceiver board (refer to 1c).
a) SIM card defective. Check the SIM card contacts for dirt. Clean if
b) Pressure contact between SIM
block on back Endo and transceiver
board defective.
c) Transceiver board defective. Replace the transceiver board (refer to 1c).
b) Faulty jack on transceiver board. Replace the transceiver board with a known
Replace the front Endo with a known good one.
Reassemble with a new front Endo if the fault
goes away. If the fault is still present, proceed to
b.
Verify that the fault has been cleared and
reassemble the unit with the new transceiver
board.
necessary, and check if fault has been cleared.
If the contacts are clean, insert a known good
SIM card into the telephone. Power up the unit
and confirm that the card has been accepted. If
the fault goes away, replace the defective SIM
card. If the SIM card is not at fault, proceed to b.
Replace the back Endo with a known good one.
If problem goes away, replace with a new back
Endo and reassemble. Else proceed to c.
Verify that the fault has been cleared and
reassemble the phone with the new transceiver
board.
good transceiver board (refer to 1c). Verify that
the fault has been cleared and reassemble the
unit with the new transceiver board.
good transceiver board (refer to 1c). Verify that
the fault has been cleared and reassemble the
unit with the new transceiver board.
jack.
good transceiver board (refer to 1c). Verify that
the fault has been cleared and reassemble the
unit with the new transceiver board.
Programming: Software Upgrade and Flexing
Contact your local technical support engineer for information about equipment and
procedures for flashing and flexing.
38 January 23, 2003 6809456A82
Page 43
Level 1 and 2 Service Manual Part Number Charts
Part Number Charts
The following section provides a reference for the parts associated with
C350 series telephones.
Related Publications
Motorola C350 Wireless Phone User Guide (English) 6802910J26
6809456A82 January 23, 2003 39
Page 44
Part Number Charts C350 Series
Exploded View Diagram
021034o
Figure 18. Exploded View Diagram
40 January 23, 2003 6809456A82
Page 45
Level 1 and 2 Service Manual Part Number Charts
Exploded View Parts List
Table 4. Exploded View Parts List
Item
Number
1 AANN4204 Battery 23 See Table 5 Escutcheon
2 - SIM card 24 MHN5433 Front housing assembly
3 - Elastomer 25 1586620P02 Band-decorative (part of item
4 0186606P01 Back Endo Assembly 26 MYN4387 Keypad
5 Included in item 4 SIM Card Switch 27 4086548P01 Mylar metal-domes
6 2689851L01 Shield 100 28 AAUG1330 Transceiver PCB assembly
7 - Microphone Gasket 29 2686610P01 Shield 400
8 5088625L01 Microphone 30 5987772L02 Motor/vibrator
9 - Elastomer speaker 31 Level 3 Part RF test connector
10 5089081 L01 Audio speaker 32 2689852L01 Shield 200
11 0186617P01 Display assembly Philips 33 2689853L01 Shield 300
12 included in item 11 Display shield 34 3970350D01 SIM card connector
13 0309315B07 TORX screw 35 0970312B16 Mini USB connector
14 - Dust gasket 36 0985882K01 Charger connector
15 1370316B33 Motorola logo 37 3986595P01 Battery connector
16 1170314T01 Tape 38 Included in item 42Tap e
Motorola Part
Number
Description
Item
Number
Motorola Part
Number
Description
24)
17 included in item 11 Keyboard spacer 39 Included in item 42Tap e
18 - - 40 0987837L04 Headset connector
19 - - 41 3886623P01 Connector cover- rubber
20 3286659P01 Gasket 42 AAHN5436A Back housing assembly
21 6186621P01 Lens 43 Included in item 4 Alert transducer
22 N/A Gasket 44 Included in item 4 Alert shield
Notes:
There is a danger of explosion if the Lithium ion battery pack is replaced incorrectly.
Replace only with the same type of battery or equivalent as recommended by the
E
battery manufacturer. Dispose of used batteries according to the manufacturer’s
instructions.
To order parts please use the following Link:
https://wissc.motorola.com/wissc_root/main/BrowserOK.html
(Password is Required)
For information on ordering parts please contact EMEA at +44 131 479 1274.
6809456A82 January 23, 2003 41
Page 46
Part Number Charts C350 Series
Model-Specific Part Numbers
Table 5. Model-Specific Part Numbers
Item
Number
1 Battery, English AAHN4204
1Battery, Chinese AAHN4210
23 Escutcheon, Silver Voda Logo 5470372L16
23 Escutcheon, Black Voda Logo 5470372L17
23 Escutcheon, Silver, Orange 5470372L18
23 Escutcheon, Black, Orange 5470372L19
23 Escutcheon, Silver, TMobile 5470372L20
23 Escutcheon, Black, TMobile 5470372L21
23 Escutcheon, Silver, Cingular 5470372L22
23 Escutcheon, Black, Cingular 5470372L23
23 Escutcheon, Silver R, AT&T 5470372L24
23 Escutcheon, Back R, AT&T 5470372L25
23 Escutcheon, Silver, AT&T 5470372L26
23 Escutcheon, Black, AT&T 5470372L27
24 Assembly, Front housing, Lustrous Silver AAHN5464
24 Assembly, Front housing, Carbon Black AAHN5463
-- Assembly, Housing, Lustrous Silver AAHN5454
42 Assembly, Back Housing, Lustrous Silver AAHN5451
42 Assembly, Back Housing, Carbon Black AAHN5465
1 Battery, English AAHN4204
1
Part Description Part Number
42 January 23, 2003 6809456A82
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Level 1 and 2 Service Manual Part Number Charts
Accessories
Table 6. List of Accessories
Description Part Number
Travel Charger, US SPN4681
Travel Charger, UK SPN4680
Travel Charger, PRC SPN4677
Emergency Battery Charger SPN5026
Easy Install Car Kit SYN8543
Optional External Mic SYN5708B
Vehicle Power Adapter SYN8087
FreeCharge Emergency Power Source SPN4999
Headset, Retractable SYN8284
Headset, 2nd Generation, Retractable SYN9050
Headset, Over the ear SYN8908
Neck loop SYN7875
Headset, One touch SYN8419
Headset, Universal Customizable SYN9350
6809456A82 January 23, 2003 43
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Part Number Charts C350 Series
44 January 23, 2003 6809456A82
Page 49
1
and
2
Index
Level 1 and 2 Service Manual Index
C350 Series
6809456A82
A
alert settings 12
antenna, removing and replacing 22
B
battery
charge indicator 13
function 13
battery, removing and replacing 20
C
caller ID 9
Canadian Interference-Causing Equipment regulations 1
changes
product 1
commands, manual test mode 35
copyrights
computer software 2
D
disassembly 20
display assembly, removing and replacing 27
E
endo housing, removing and replacing 25
exploded view diagram 40
exploded view parts list 41
F
FCC rules 1
features
caller ID 9
chat messaging 9
SIM Toolkit 9
text entry 9
voice recognition 8
Wireless Access Protocol (WAP) 8
front endo housing, removing and replacing 26
front speaker, removing and replacing 32
H
housing cover rear, removing and replacing 25
I
identification
international mobile station equipment identity 34
mechanical serial number 33
product 1
identification, labels 33
IMEI 34
Introduction 1
K
keypad, removing and replacing 31
L
LCD 10
liquid crystal display (LCD) 10
M
manual test mode 35
menu structure 12
microphone, removing and replacing 28
model-specific part numbers 42
MSN 33
N
names
product 1
O
operation 10
alert settings 12
battery 13
controls, indicators, and I/O connectors 10
icons 11
alarm 11
battery charge indicator 11
home zone 11
message 11
real time clock 11
ringer 11
roam 11
service 11
signal strength 11
voicemail 11
LCD 10
menu navigation 10
menu structure 12
overview, product 7
P
parts
6809456A82 January 23, 2003 Index-1
Page 50
Index C350 Series
exploded view diagram 40
exploded view parts list 41
model-specific part numbers 42
replacement parts 39
product
changes 1
identification 1
names 1
product overview 7
features 7
publications, related 39
R
Rear housing cover, removing and replacing 20
rear speaker, removing and replacing 30
regulatory agency compliance 1
related publications 39
removing
antenna 22
battery 13, 20
display assembly 27
endo housing 25
front endo housing 26
front speaker 32
keypad 31
microphone 28
rear housing cover 20, 25
rear speaker 30
SIM 23
transceiver board 28, 29
replacement parts
ordering 4
replacing
antenna 22
battery 20
display assembly 27
endo housing 25
front endo housing 26
front speaker 32
keypad 31
microphone 28
rear housing cover 20, 25
rear speaker 30
SIM 23
transceiver board 28, 29
about 2
audience 2
conventions 3
scope 2
service policy 3
customer support 3
out of box failure 3
product support 3
shut down
upon battery removal 13
SIM Toolkit 9
SIM, description 33
SIM, removing and replacing 23
specifications 5
subscriber identity module (SIM) 33
support
customer 3
product 3
T
test equipment 19
text entry 9
tools, disassembly 19
transceiver board, removing and replacing 28, 29
troubleshooting 35
manual test mode 35
manual test mode commands 35
troubleshooting chart 37
V
voice recognition 8
W
WAP (Wireless Access Protocol) 8
warranty service 3
S
serial number
mechanical 33
service manual
Index-2 January 23, 2003 6809456A82
Page 51
Page 52
MOTOROLA, the Stylized M Logo, and all other trademarks indicated as such herein are trademarks of Motorola, Inc
Truesync is a trademark of Starfish Software, Inc..
® Reg. U.S. Pat. & Tm. Off.
2003 Motorola, Inc.
All rights reserved.
Personal Communications Sector,
789 International Parkway.
Sunrise, FL 33325-8292
6809456A82
6809456A82-O
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