Motorola® Inc. maintains a worldwide organization that is dedicated to provide
responsive, full-service customer support. Motorola products are serviced by an
international network of company-operated product care centers as well as authorized independent service firms.
Available on a contract basis, Motorola Inc. offers comprehensive maintenance and
installation programs which enable customers to meet requirements for reliable,
continuous communications.
To learn more about the wide range of Motorola service programs, contact your local
Motorola products representative or the nearest Customer Service Manager.
Product Identification
Motorola products are identified by the model number on t he housing. Use the entire
model number when inquiring about the product. Numbers are also assigned to
chassis and kits. Use these numbers when requesting in formation or ordering
replacement parts.
Product Names
Product names included in Product Families B95 and C21 (PF B95 and C21)
telephones are listed on the front cover. Product na mes are subject to change
without notice. Some product names, as well as some frequency bands, are available
only in certain markets.
Product Changes
When electrical, mecha nical or pro duction chang es are incorpor ated into Mo torola
products, a revision letter is assigned to the chassis or kit affected, for example; A, -B, or -C, and so on.
The chassis or kit number, complete with revision number is imprinted during
production. The revision letter is an integral part of the chassis or kit number and
is also listed on schematic diagrams and printed circuit board layouts.
Regulatory Agency Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following conditions:
1.This device may not cause any harmful interference, and
2.this device must accept interference received, including interference that may
cause undesired operation.
This class B device also complies with all requirements of the Canadian Interference-Causing Equipment Regulations (ICES-003).
Cet appareil numérique de la cla ss e B res pecte t outes le s e xigence s du Rè gl ement
sur le matériel brouilleur du Canada.
6881038B70 July 27, 20011
6881038B70
B95 and C21
Introduction Product Family C21
1 and 2
Computer Program Copyrights
The Motorola products described in this manual may include Motorola computer
programs stored in semiconductor memories or other media that are copyrighted
with all rights reserved worldwide to Motorola. Laws in the United States and other
countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted
computer programs, including the exclusive right to copy, reproduce, modify,
decompile, disassemble, and re verse- engineer t he Motorol a compute r programs in
any manner or form without Motorola's prior written consent. Furthermore, the
purchase of Motorola products shall not be deemed to grant either directly or by
implication, estoppel, or otherwise, any license or rights under the copyrights,
patents, or patent applications of Motorola, except for a nonexclusive license to use
the Motorola product and the Motorola computer programs with the Motorola
product.
About This Service Manual
Using this service manual and the suggestions contained in it assures proper
installation, operation, and maintenance of PF B95 and C21 telephones. Refer
questions about this manual to the nearest Customer Service Manager.
A product family is the group of products having the same Account Product Code
(APC). To locate the APC on a device, refer to “Mechanical Serial Number (MSN)”
later in this manual.
Audience
This document aids service personnel in testing and repairing PF B95 and C21
telephones. Service personnel should be familiar with electronic assembly, testing,
and troubleshooting methods, and with the operation and use of associated test
equipment.
Use of this document assures proper installation, operation, and maintenance of
Motorola products and equipment. It contains all servi ce infor mati on requi red for
the equipment described and is current as of the printing date.
Scope
The scope of this document is to provide the reader with basic information relating
to PF B95 and C21 telephones, and also to provide procedures and processes for
repairing the units at Level 1 and 2 service centers including:
• Unit swap out
• Repairing of mechanical faults
• Basic modular troubleshooting
• Testing and verification of unit functionality
• Initiate warranty claims and send faulty modules to Level 3 or 4 repair
centers.
2 July 27, 20016881038B70
Level III Service Manual Introduction
Conventions
Special characters and typefaces, listed and described below, are used in this
publication to emphasize certain types of information.
➧
G
E
E
Revisions
Any changes that occur after manuals are printed are described in publication
revision bulletins (PMRs). These bulletins provide change information that can
include new parts listing data, schematic diagrams, and printed board layouts.
Warranty Service Policy
Note: Emphasizes additional information pertinent to the subject
matter.
Caution: Emphasizes information about actions which may result in
equipment damage.
Warning: Emphasizes information about actions which may result
in personal injury.
Key s to be pressed are represented graphi cally. For e xample , instead of “Press
the Enter Key”, you will see “Press
Information from a screen is shown in text as similar as possible to what
appears in the display. For example, ALERTS or ALERTS or ALERTS.
Information that you need to type is printed in boldface type
E”.
The product will be sold with the standard 12 months warranty terms and conditions. Accidental damage, misuse, and extended warranties offered by retailers are
not supported under warranty. Non warranty repairs are available at agreed fixed
repair prices.
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer units that fail very early
on after the date of sale, are to be returned to Manufacturing for root cause analysis,
to guard against epidemic criteria. Manufacturing to bear the costs of early life
failure.
Product Support
Customer’s original units will be repaired but not refurbished as standard. Appointed Motorola Service Hubs will perform warranty and non-warranty field service for
level 2 (assemblies) and level 3 (limited PCB component). The Motorola HTC centers
will perform level 4 (full component) repairs.
6881038B70 July 27, 20013
Introduction Product Family C21
Customer Support
Customer support is available through dedicated Call Centers and in-country help
desks. Product Service training should be arrange d through the local Motorola
Support Center.
Parts Replacement
When ordering replacement parts or equipment, include the Motorola part number
and description used in the service manual or supplement.
When ordering crystals or channel elements, specify the Motorola part number,
description, crystal frequency , and operating frequency desired.
When the Motorola part number of a component is not known, use the product model
number or other related major assembly along with a description of the related
major assembly and of the component in question.
In the U.S.A., to contact Motorola, Inc. on your TTY, call: 800-793-7834
Accessories and Aftermarket Division (AAD)
Replacement parts, test equipment, and manuals can be ordered from AAD.
Frequenc y R ang e GSM
Frequenc y R ang e DCS
Frequenc y R ang e PCS—
Channel Spacing200 kHz200 kHz
Channels
ModulationGMSK at BT = 0.3GMSK at BT = 0.3
Transmitter Phase Accuracy
Duplex Spacing45 MHz GSM, 95 MHz DCS80 MHz PCS
Frequenc y Stab ility
Operating Voltage
Average Transmit Current300 mA max300 mA max
Average Stand-by Current7 mA max7 mA max
Dimensions
Size (Volume)93 cc (5.7 in
Weight117 gm (4.06 oz)117 gm (4.06 oz)
Temperature Range
Battery Life, 600 mAh NiMH Battery
880-915 MHz Tx (with EGSM)
925-960 MHZ Rx
1710-1785 MHz Tx
1805-1880 MHz Rx
174 EGSM, 374 DCS carriers
with 8 ch. per carrier
5 Degrees RMS, 20 Degrees
peak
± 0.10 ppm of the downlink
frequency (Rx)
+3.0V dc to +5.1V dc (battery)
+4.4V dc to +6.5V dc (e xt ernal
connector)
118 mm x 46.8 mm x 22 mm
(3.3 inches X 1.7 inches X 0.8
inches)
-10° C to +55° C (+15° F to
+130° F)
Talk time up to 300 minutes
Standby time up to 180 hours
All talk and standby times are approximate and depend on
network configuration, signal strength, and features selected.
Standby times are quoted as a range from DRX=2 to DRX=9.
Talk times are quoted as a range from DTX off to DTX on.
B95C21
3
)93 cc (5.7 in3)
Specification
—
—
1850-1910 MHz Tx
1930-1990 MHz Rx
299 PCS carriers with 8 ch.
per carrier
5 Degrees RMS, 20 Degrees
peak
± 0.10 ppm of the downlink
frequency (Rx)
+3.0V dc to +5.1V dc (battery)
+4.4V dc to +6.5V dc (e xte rnal
connector)
118 mm x 46.8 mm x 22 mm
(3.3 inches X 1.7 inches X 0.8
inches)
Receive Sensitivity
RX bit error rate (100k bits) Type II< 2%< 2%
Channel Hop Time500 microseconds500 microseconds
Time to CampApproximately 5-10 secondsApproximately 5-10 seconds
33 dBm nominal GSM
30 dBm nominal DCS
-36 dBm from 0.1 to 1 GHz,
-30 dBm from 1 to 4 GHz
-107 dBm GSM, -105 dBm
DCS
29 dBm nominal GSM
-36 dBm from 0.1 to 1 GHz,
-30 dBm from 1 to 4 GHz
-105 dBm GSM
6881038B70 July 27, 20015
Specifications Product Family C21
Speech Coding FunctionSpecification
Speech Codi ng Type
Bit Rate13.0 kbps
Frame Duration20 ms
Block Length260 bits
ClassesClass 1 bits = 182 bits; Class 2 bits = 78 bits
Bit Rate with FEC Encoding22.8 kbps
Regular pulse excitation / linear predictive coding with long
term prediction (RPE LPC with LTP)
6 July 27, 20016881038B70
Level III Service Manual Product Overview
Product Overview
Motorola PF B95 and C21 mobile telephones feature global system for mobile
communications (GSM) air interface, general packet radio service (GPRS) transport
technology, and wireless application protocol (WAP) Internet browser. PF B95 and
C21 incorporate a simplified icon and list-based user interface (UI) for easier
operation, allow short message service (SMS) text messaging, and include clock,
alarm, datebook, calculator, and caller profiling personal management tools. The
PF B95 is a dual band phone that allows roaming within the GSM 900 MHz and
digital cellular system (DCS) 1800 MHz bands. The PF C21 is a single band phone
operating in the personal communications services (PCS) 1900 MHz band.
PF B95 and C21 telephones support GPRS and SMS in additi on to traditional circuit
switched transport technologies. GPRS, where available, provides substantial
increases in mobile data communications performance and the efficie nt use of radio
spectrum. Data transmission rates for GSM networks can potentially increase fro m
the current rate of 9.6 kbps up to a theoretical maximum of 171.2 kbps. An increased
data rate is by no means the only ben efit provided by GPRS. A key advantage is
the provision of a permanent virtual connection to the network. This “always on”
connection is possible because GPRS uses packet data transfer so that, for example,
email can be downloaded in “background mode.” There is no need for the user to reconnect before requesting a service, eliminating connection set-up delays and
adding convenience and immediacy to data services access. The “virtual” nature of
this connection means that network resources are not consumed during periods
when a user is not actually sending or receiving data.
The telephones are made of polycarbonate pla stic. The display and speaker, as well
as the 16-key keypad, transceiver printed circuit board (PCB), microphone, charger
and headphone connectors, and power button are con tained within the J form-factor
housing. The user-replaceable 600 mAh nickel metal hydride (NiMH) battery
provides up to 300 minutes of talk time with up to 180 hours of standby time
phone accepts 3V mini subscriber identity module (SIM) cards which fit into the
SIM holder underneath the battery. These telephones feature a 96 x 64 pixel 800
square millimeter high-resolution graphics display and an internal antenna.
1
. The
Features
PF B95 and C21 telephones use advanced, self-contained, seal ed, custom integrated
circuits to perform the complex funct ions required for GSM GPRS communication.
Aside from the space and weight advantage, microcircuits enhance basic reliability,
simplify maintenance, and provide a wide variety of operational functions.
Features available in this family of telephones include:
• Lower voltage technology that provides increased standby and talk times
• Extended GSM (EGSM) channels (PF B95 only)
• Tri-coder/decoder (CODEC) that allows full rate, half rate, and enhanced full
rate modes of transmission
• Supports SMS, concatenated SMS, and cell broadcast messages
• Supports GPRS, circuit switched, and SMS networks
• WAP 1.1 compliant
1. All talk and standby times are approximate and depend on network configuration, signal strength, and features selected. Standby
times are quoted as a range from DRX=2 to DRX=9. Talk times are quoted as a range from DTX off to DTX on.
2. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
2
2
6881038B70 July 27, 20017
2
Product Overview Product Family C21
• 96 X 64 pixel 800 square millimeter graphical display with 4 lines of English
text and 1 line of icons
• Display zoom
• Display animation
• VibraCall® vibrating alert
• Downloadable ring tones
• Voice activati on for phone book entries
• Simplified text entry using iTAP™ predictive text entry
• Calling line identification
• Supports call diverting for incoming voice calls
• Supports 3V SIM cards
• SIM Toolkit™ Class 2 (STK)
• Personal management tools calculator with currency converter, real time clock
with date, reminders, and caller profiling
• Phase II Unstructured Supplementary Service Data (USSD)
• Hearing Aid Telephone Interconnection System (HATIS) support
• Chat messaging via WAP over GPRS
3
3
3
3
3
3
➧
➧
➧
Speaker Dependant Voice Activation
The voice dialing fea ture a l lows the use r to reca ll p re-p rogra mmed v oice numbers
simply by pressing the Voice/Ok key and speaking the desired voice tag. Up to 10
voice tags can be stored.
The user cannot place or receive calls while adding voice tags to the phone’s memory.
Because the GSM standard does not provide the option to store voice tags onto the
SIM card, voice tags are added to the phone’s memory.
Wireless Access Protocol (WAP) 1.1 Compliancy
In the WAP environment, access to the Internet is initiated in wireless markup
language (WML), which is derived from hypertext marku p language (HTML). The
request is passed to a WAP gateway which retrieves the information from the server
in standard HTML (subsequently filtered to WML) or directly in WML if available.
The information is then passed to the mobile subscriber via the mobile network.
The PF B95 and C21’s microbrowser can be configured for baud, idle timeout, line
type, phone number, and connection type.
Bitmap image data will download as text. If the image is larger than the screen,
only part of the image will display.
➧
3. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
8 July 27, 20016881038B70
If the user receives a call while in browser mode, the browser will pause and allow
the user to resume after completing the call.
Level III Service Manual Product Overview
Simplified Text Entry
iTAP™ predictive text entry. Press a key to generate a character and a dynamic
dictionary uses this to build and display a set of word or name options. The iTAP™
feature may not be available on the phone in all languages.
Caller Line Identification
Upon receipt of a call, the calling party’s phone number is compared to the phone
book. If the number matches a phone book entry, that name will be displayed. If
there is no phone book entry, the incoming pho ne number will be displ ayed. In the
event that no caller identification information is available, an incoming call message
is displayed.
➧
User must subscribe to a caller line identification service through their service
provider.
SIM Toolkit™ - Class 2
SIM Application Toolkit is a value-added service delivery mechanism that allows
GSM operators to customiz e the services they offer their customers, from the
occasional user who requests sports news and traffic alerts, to a high call time
business user who re ceives stock a lerts and checks flight times. Operators can now
create their own value- added services menu quickly and easily in the phone. The
customized menu will appear as the first menu and may be updated over-the-air
with new services when customers request them.
Network Based Chat Messaging
The chat messaging feature p rovides a constant WAP co nnection through GPRS t o
carrier, service center, or factory flexed WAP site. The specific site can also be
entered by the user. Chat messaging is a carrier option.
Other Features
Detailed descriptio ns of these and the other features can be found in t he appropriate
PF B95 and C21 telephone user guides listed in the Related Publications section
toward the end of this manual.
6881038B70 July 27, 20019
General Operation Product Family C21
General Operati on
Controls, Indicators, and Input / Output (I/O) Connectors
The PF B95 and C21 telephones’ controls are located on the front and side of the
device, and on the keyboard as shown in Figure 1. Indicators, in the form of icons,
are displayed on the LCD (see Figure 2).
EARPIECE
GRAPHIC DISPLAY
96 x 64 display, 4 lines of text,
INTERNAL ANTENNA
1 line of icons
MENU KEY
Press to access menu
options, press and hold to
enter the Quick Access
menu
CLEAR KEY
Reject call, erase text,
or exit the current screen
Function as navigation keys
when not in idle or call session,
functions as volume during
SCROLL KEY
idle and call session
VOICEMAIL
Press and hold 1 to
retrieve voice messages
POWER BUTTON
Figure 1. PF B95 and C21 Telephone Controls and Indicators Locations
Menu Navigation
PF B95 and C21 telephones are equipped with a simplified icon and list-based user
interface. The phone also features a user-definable Quick Access menu that is
accessed by holding down the MENU key. See Figure 3 for details of the PF B95
and C21 menu structure.
POWER JACK
HEADSET JACK
OK / RECORD KEY
Accept call, setting, option. Press
and hold to access phonebook
KEYPAD
Preset favorite phone numbers for
one-touch dialing.
Preset favorite sites for one-touch
dialing during a WAP session
MICROPHONE
010502o
Liquid Crystal Display (LCD)
The LCD provides an 800 square millimeter green backlit display having useradjustable contrast for optimum readability in all light conditions. The large bitmapped 96 x 64 pixel display includes up to 4 lines of text, use r-adjustable to 2 li nes
with the zoom feature, and 1 line of icons.
10 July 27, 20016881038B70
Level III Service Manual General Operation
Display animation makes the phone’s icon menu move smooth ly as the user scrol ls
up and down.
Whether a phone displays all indicators depends on the programming and services
➧
to which the user subscribes.
Figure 2 shows some common icons displayed on the LCD.
010503o
Figure 2. T193 Icon Indicators
1.Signal Strength shows the strength of the phone’s connection with the
network. Calls cannot be sent or received when the “no signal” indicator is
displayed.
2.Ringer indicates whether the phone’s ringer is enabled or disabled.
3.Vibrate shows whether the phone’s vibrator alert is enabled or disabled.
4.Roam icon appears when the phon e uses another network system outside th e
user’s home network. When le aving the home network area, the phone roams,
or seeks, anoth e r network.
5.Message
6.Battery Charge Indicator shows the amount of charge left in the battery.
7.Alarm indicates whether the phone’s alarm is on or off.
8.Real Time Clock shows the current time.
9.Service
in CSD mode.
10. Home Zone icon is on when the phone is registered in the user’s ho m e area .
11. Voicemail
4
indicator appears when the phone receives a text message.
4
icon shows phone is currently functioning in either GPRS mode or
4
icon indicates a voicemail message has been received.
4. Network, subscription and SIM card or service provider dependent feature. Not available in all areas.
6881038B70 July 27, 200111
General Operation Product Family C21
User Interface Menu Structure
Figure 3 shows the T193 telephone menu structure.
User Menu
Phone Book
Personal Numbers
Voice Dialing
My Phone Number(s)
Copy Between SIM & Phone
One-Touch Dial Setting
Show Services
Phone Setup
Time / Date
Security
Network Selection
Accessory Setup
Ring T ones
Adjust Ring Volume
Ring or Vibrate
Set Ringer Tone
Set Ringer Tone 2
Set Message Alert Tone
Call Groups
Recent Calls
Last Ten Calls
Show Call Charges
Show Call Timers
Set In-Call Display
Call Charge Settings
Lifetime Timer
Feature is network, subscription, or
service provider dependent and may
not be available in all areas. Refer to
User Guide for further information.
010504o
Figure 3. T193 Menu Structure
Alert Settings
In addition to 11 preset ring tones, PF B95 and C21 telephon es allow the user to
download 2 additional ring tones via SMS to your PC. (Availability is carrier and
Network dependant).
Motorola PF B95 and C21 phones incorporate the VibraCall® discreet vibrating
alert that helps to avoid disturbing others when a ringing phone is unacceptable.
Alerts can be set to ring only, vibrate only, vibrate then ring, or no ring or vibrate
Additionally, the profiling feature allows users to identify incoming calls by a
specific ringer tone.
12 July 27, 20016881038B70
Level III Service Manual General Operation
Battery Fu nction
Battery Charge Indicator
The telephone displays a battery charge indicator icon in the idle screen to indicate
the battery charge level. The gauge shows four levels: 100%, 66%, 33%, and Low
Battery.
Battery Removal
Removing the battery causes the device t o immediately shut down and any pending
work (partially entered phone book entries or outgoing messages, for example) is
lost.
All batteries can cause property damage and/or bodily injury such as burns if a
conductive material such as jewelry, keys, or beaded chains touch exposed terminals.
E
The conductive material may complete an electrical circuit (short circuit) and
become quite hot. Exercise care in handling any charged battery, particularly when
placing it inside a pocket, purse, or other container with metal objects.
Operation
G
➧
If the battery is removed while receiving a message, the message will be lost.
To ensure proper memory retention, turn the phone OFF before removing the
battery. Immediately replace the old battery with a fresh battery.
For detailed operating instructions, refer to the appropriate User Guide listed in
the Related Publications section toward the end of this manual.
6881038B70 July 27, 200113
General Operation Product Family C21
14 July 27, 20016881038B70
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