Motorola C200, C201 Service Manual

Beijing Competency Centre Beijing MCIC No. 39A Zi Zhu Yuan Road, Beijing P.R.China Website: gs.mot.com/cc

FIELD SERVICE BULLETIN

FSB Number: BJCCFSB2004-75 Author: Zhang Zhen Date: 16 Total No. Of Pages: Subject: C200 C201 Cant setting leap year date Model Affected: C200/C201 GSM/DCS Level of Repair: 1 &2

Problem

An issue was found in the C200/C201 product, the customer complaint cant setting leap year date, for instance: 2004-2-29.

Solution

For this issue is SW bug, need upgrade SW to V1.30.

Field Service Action

Customer Returns:

All C200/C201 phones returned to Service Center with the Customer Complaint “Can’t setting leap year date”, service engineer need upgrade SW to V1.30.

Service Inventory:

N/A

Call Centre Action:

When a customer contacts the Motorola Call Center with Customer Complaint of “Can’t setting leap year date”, then should be communicated to the customer to upgrade S/W to version 1.30 at Motorola approved service center.

Mar. 2004

– (Information Bulletin)

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Beijing Competency Centre Beijing MCIC No. 39A Zi Zhu Yuan Road, Beijing P.R.China Website: gs.mot.com/cc

Service Entry Code

PRC E-service Code: Complaint Code: 7101 - Clock/Calendar Root Cause Code: 2103 - Re-programme

EPPRS Code: Complaint Code: 97 - Other Root Cause Code: 96 – Known Software Issue - Software Upgrade Resolves

Global M-Claims Entry Code Complaint Code: FTR00 No detail provide Problem Code: FTR00 No detail provide Repair Code: SWU10 Fixing bug

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