Mitel SX-50 Service Manual

--: . . .._.._ _

SX-50” DIGITAL PABX

SUPERSET 4TM ’

USER GUIDE

ISSUE 1

MAY 1987

Due to the dYnamic nature of the product design, the informatlon contalned In this document Is subject to change without notice. Mltel Corporatlon, its affiliates and/or subsidiaries assume no responsibility for errors and/or omissions contained in this information.

THIS EQUIPMENT GENERATES, USES, AND CAN RADIATE RADIO FREOUENCY ENERGY AND 1F NOT INSTALLED AND USED IN ACCORDANCE WITH THE INSTRUCTION MANUAL, MAY CAUSE INTERFERENCE TO RADIO COMMUNICATIONS. IT HAS BEEN TESTED AN0 FOUND TO COMPLY WITH THE LIMITS FOR CLASS A COMPUTING DEVICE PURSUANT TO SUBPART 9 OF PART 15 OF FCC RULES, WHICH ARE DESIGNED TO PROVIDE REASONABLE PROTECTION AGAINST SUCH INTERFERENCE WHEN OPERATED IN A COMMERCIAL ENVIRONMENT. OPERATION OF THIS EDUIPMENT IN A RESIDENTIAL AREA IS LIKELY TO CAUSE INTERFERENCE IN WHICH CASE THE USER AT HIS OWN EXPENSE WILL BE REQUIRED TO TAKE WHATEVER MEASURES MAY BE REQUIRED TO CORRECT THE INTERFERENCE.

PN 9104-953~007-NA Issue 1. May 1987

WARNING

T”,8! Trademark of Mite1 Corporation

Printed In Canada

OVERVIEW.

Introduction ............................ l-l

General Description .......................

Line Types .............................. 1-6

Line Status Display ....................... 1-9

Feature Display and Softkeys .............. l-10

Supplementary Feature Keys ............... l-13

Adjusting your set ......................

Tones and Rings

CALL HANDLING FEATURES

Introduction Abbreviated Dialing

Account Codes ..........................

Add Held ...............................

Answering Calls .........................

Automatic Answer ........................

Callback - Busy .........................

Call Forwarding .........................

Call Forwarding - Programming

Call Duration Display ..................... 2-23

Call Waiting Camp On Cancel Conference Calls Do Not Disturb Expensive Route Warning Tone (Optional) External Calls

Hang up ..............................

Handsfree Operation .....................

Help ................................. 2-40

Hold .................................

Internal Calls Last Number Redial Messages

- Advisory Messages

- Message Waiting Notification

............................. 2-26

............................... 2-27

........................ 1-17

............................ 2-l

........................... 2-24

........................ 2-28

...... .................. 2-30

.......................... 2-33

........................... 2-44

CONTENTS

l-3

1-15

....................... 2-2

2-3 2-5 2-7

2-9 2-12 2-16

............ 2-18

..... 2-32

2-35

2-36 2-41

...................... 2-46

.................. 2-47

........... 2-51

Contents i

CONTENTS

Name ................................

Night Answer Override Page Pickup Privacy Release Program

Release Speed Call Keys Split Swap

Swap Camp On Transferring Calls

REFERENCE

introduction

Abbreviated Dial Numbers

External Line Access Codes

Feature Access Code Summary

Glossary

........... .*.

.............................. 2-57

.................................

................................

.........................

.............................. 2-66

...............................

........................

.................................

................................

.........................

....................... 2-75

............................

............................... 3-5

............. 2-56

.............. :

................. 3-3

.............. 3-4

...

2-55

2-59 2-62 2-64

2-68

2-69

2-72

2-73

2-74

3-I

3-2

ii contents

OVERVIEW

Welcome 0 . .

to the SX-50@ System.

In the days ahead, you will be able to explore the

many features provided by your SUPERSET 4’” telephone. You will soon discover the power of advanced call handling at your fingertips.

How to Use This Guide

This guide is intended to be used mainly as a

reference guide. It contains detailed information on the SUPERSET 4 set. Once you are familiar with

using your SUPERSET 4 set, all you should need is the SX-50 SUPERSET 4 Reference Card. It gives

brief instructions on the features you will use most often.

The first section, OVERVIEW, contains general

information about your SUPERSET 4 set and how to use it.

Once you are familiar with the SUPERSET 4 set, you will find detailed information about any feature you want to use in Chapter 2, CALL HANDLING

FEATURES . This chapter also contains answers to

some of the questions you may have about features on the SUPERSET 4 set.

INTRODUCTION

Finally, you can enter the access codes and Abbreviated Dial Numbers used in your company in the REFERENCE at the end of the manual.

Overview 1 - 1

INTRODUCTION

You can use most of the features on your

SUPERSET dTM set by pressing a key. However, a few features require dialing a code. Whenever a feature code is required, you will see a box such as

the one below.

Contact your Communications Department for the

codes and fill in the empty boxes for your future

reference. The features available on your telephone system

have all been chosen bv your company and may

not necessarily include all those described in this

guide.

If you have any other questions about your telephone,

Department.

contact your Communications

‘1-2 Overview

GENERAL DESCRIPTION

lo help you use all the special features . . .

of your SUPERSET qTM set, you should become familiar with the functions of the keys. Please review the diagram below with your telephone in front of you.

. . .

k‘.” I..

111 Speaker Volume Control Used to increase or decrease the speaker volume.

Overview l-3

GENERAL DESCRIPTION

(21 Ringer Volume Control

increases or decreases the ringer volume.

[31 Line Status Display Used to display the status of the line assigned to the corresponding key.

141 Speed Call Keys and Line Select Keys These keys may be assigned as different types of lines. Any remaining keys can be used to save extension numbers or outside numbers for speed calling.

151 Hold Key (red) Used to place a call on hold.

I[61 Feature Display A liquid crystal display used to display caller and call-handling information, messages and prompts.

i7lSoftkeys Six unmarked feature keys used to activate the corresponding feature prompt named in the feature display.

181 Microphone A sensitive microphone for handsfree operation.

K91 Ringer Bitch Control Used to adjust the pitch of the ringer, making it easy to identify your set, when it is ringing. The

Ringer Pitch Control is located on the bottom of the set and can be adjusted with a long, small flat screwdriver.

1101 Supplementary Feature Keys

Display

Used in conjunction with other keys to display saved numbers, Call Forward settings, last number

dialed, information about line select keys, and

name associated with the SUPERSET qTM set.

I-4 Overview

GENERAL DESCRIPTION

Select Features Used to select and then enable or disable supplementary features in the Feature Display.

Speaker on/off

Used for handsfree operation. Mic. on/off

Used to switch the handsfree microphone ON or

OFF.

1111 Dial Key Pad

A standard 12-key telephone dial pad.

I1 21 Handset Used for private conversations.

1131 Speaker Both the ringer and voice outputs share the same speaker. There are separate volume controls for ringer and voice.

Overview l-5

LINE TYPES

Line Select keys *

Of the 15 keys on the upper right side of your SUPERSET 4TM, the 14 uppermost can be used as line select keys and speed call keys. The lowest key of that group is your prime line. To meet the various telephone needs of your department, these keys may be used for various types of lines. They

are called line select keys because you use them to select a line. The various types of lines are described below.

Types of Lines

Prime Line

The lowest line select key on the upper right side

of your SUPERSET” telephone is your Prime Line (directory number). When you lift the handset or press the Speaker On/Off key, this line is selected automatically,

Key Line Key lines are shared by other extensions. Typically,

a key line is programmed as an appearance of the prime line of a co-worker. This means that a call ringing another extension can, if the need arises, be answered with the push of the key line button. Only one person can use a key line at a time; the only exception to this rule is when you are using a key line appearance of a regular extension, in

which case the regular extension user can still

make outgoing calls on the line. The system will ignore the request of other users trying to select

the line. You can retrieve a call put on hold on a

key line from any SUPERSET sharing the same line.

I-6 Overview

LINE TYPES

Multicall Line

The Multicall line shares its directory number with

other extensions. Incoming calls ring all the extensions sharing the line. As soon as one of the users sharing the Multicall line answers, all the other extensions stop ringing. The line then becomes free for all the other users sharing it, to make or receive calls.

If you place a caller on hold on a Multicall line, no other extension user may retrieve the call from

hold.

Direct T&k Select (DTS) When a DTS line is accessed, you are connected automatically to an outside trunk, and the dial tone you hear comes from outside your telephone

system. ‘This means that you will not have to dial a trunk access code before the desired number. Only one person can use a DTS line at any time. You can transfer a call on a DTS line by pressing the TRANWCONF key.

Direct Line Select (DLS) A DLS line is essentially the same as a DTS line with the following exceptions: calls cannot be

placed on hold or transferred using TRANSKONF; calls can be only be extended to another

SUPERSET’ set which has a DLS appearance of the

same trunk, by putting the call on hold using the

red hold key, and the call must be retrieved from the other set.

In addition, conference calls can only be formed with other SUPERSET sets with an appearance of the DLS line, by using the Privacy Release feature.

Overview l-7

LINE TYPES

Private-Line A Private line is similar to the Direct Trunk Select line, except that you cannot transfer a call on the Private line or include it in a conference. In addition, your Private line can only appear at your

telephone and on no other SUPERSET” in the

system. Personal Outgoing Line

The Personal Outgoing line is a Multicall

appearance of your prime line that allows you to make calls while your prime line is busy. You

cannot receive calls on a Personal Outgoing Line. It can appear only on your telephone and on no other SUPERSET in the system.

Contact your Communications Department if you have any questions about the programming of your line select keys.

Speed Call

Line select keys may be used as speed call keys if they are not already programmed as a line appearance (see SPEED CALL KEYS in the Features section of this Guide).

I-8 Overview

Line Appearances

When someone else’s line is assigned to or

appears on your set, it appearance”. For example, if your colleague Jim’s line is programmed on one of your line select keys, his line is said to “appear’ at your set.

When someone calls Jim, a symbol will flash on

your line status display, next to the line select key corresponding to his line on your set. When Jim is using his line, another symbol appears on your line status display. The symbols that appear in the line status display are illustrated below.

When I line is:

Idle

Called (Incoming call)

BUSV

LINE STATUS DISPLAY

is called a “line

Busy at another

artension

On Hold

On Hold at anolher sxtsnsion

Overview l-9

FEATURE DISPLAY AND SOFTKEYS

The Feature Display . . .

is the alphanumeric Liquid Crystal Display located

in the middle of your SUPERSET qTM set.

The upper portion displays instructions and messages. Prompts appear in the lower portion of the display. Prompts are feature names, words, and symbols that guide you in using your SUPERSET 4

set. The diagram below shows the display when

the set is idle.

2~44

PROGRAM

The six buttons below the Feature Display are referred to as “softkevs”. Prompts appear above the softkeys in the Feature Display.

Each softkey is used for more than one prompt, so the prompts in the display change according to what features you are allowed to use on your SUPERSET 4 set at that particular time.

The diagram below shows . . .

all of the feature prompts that may be displayed on your Feature Display.

Note: Depending on the way your SUPERSET@ was

programmed at installation time, some of

these prompts may not appear on your set.

3-FEB-a7

MSC

REOIAL

l-10 Overview

FEATURE DISPLAY AND SOFTKEYS

The indicators on both sides of the top half of the display are used with the select feature key.

,ZT”Y *;mau

2:N0 OIST’B 5:ACC CODE 3:AUTO ANS mic on

Any time a prompt is displayed, you can select that prompt by pressing the softkey below it. For example, pressing message to another SUPERSET qTM set (see the first diagram below). Prompts only appear when they can be used. Nothing happens when you press a softkey without a prompt being displayed for that softkey.

The two diagrams below show examples of other possible displays. By comparing these two

. examples, you can notice that the same softkey is

used for different features and that sometimes a softkey has no effect.

SEND MSG

lets you send a

2017 RINGING

1 1 1 SEND MS0 1 -NC: 1 RELEASE

This diagram illustrates the display when you have a caller on Consultation Hold and are trying to

reach the user of extension 2017 and that he/she has not yet answered. At this point, if you press

Overview

v-1

FEATURE DISPLAY AND SOFTKEYS

the soffkev located under the “SEND MSG” prompt, you will be able to send that user a message.

However, if you press the softkey located under

the “CANCEL” prompt, you will terminate the call

and be automatically connected to the caller on

Consultation Hold. The flashing square in the upper right corner of the

display indicates that you have another caller

standing by (on consultation hold). Should user

2017 answer the call, pressing the softkey located

under the “RELEASE” prompt would automatically

connect both users together while releasing your

telephone from the established call. This would

amount to transferring the user on hold to the user

you are calling.

6001+3241

SPLIT

,’ ..:::.

. . .

. .

The two numbers appearing on the display indicate that your telephone is connected to two users

simultaneously, in what is called a “telephone

conference”. Pressing the softkey located under the

SPLIT prompt will enable you to talk privately with

the first person who joined the conference (more

under SPLIT in the following section).

l-12 Overview

:II . . . . :,.,:,

,:, : ,: :::.::. .‘.”

.::; ;:. .: :.. \

,I> :;:: .,, . . >, . . .,

HANGUP

,.:

SUPPLEMENTARY FEATURE KEYS

The four supplementary feature keys . . .

are found to the right of the dial pad. While the softkeys perform different actions according to the

progress of a call, these feature keys have only

one function at any time. These feature keys are

briefly described below. See the Feature Glossary

for more details.

display

The display key lets you display in the top half of the Feature Display information programmed in your set. You can display the Call Forwarding active on your set, the numbers associated with your speed call keys, the last external number dialed manually, information about your line select

keys, identity of the calling party, and name

associated with the SUPERSET 41M set.

select features

’ When you press the select features key, the fixed

features that are available on your set appear in the upper left and right corners of your Feature Display. Please note that your set may not be programmed with all these features. The supplementary features available on the system are:

Whenever you activate one of these features on your set, its name appears in the top right or left corner of the Feature Display.

1:FWD Call Forwarding 2:N0 DIST’R Do Not Disturb 3:AUT0 ANS Automatic Answer 4:MSG Message 5:ACC CODE Account Code

Overview 1-13

SUPPLEMENTARY FEATURE KEYS

See CALL HANDLING FEATURES for more details.

speaker on/off

The speaker on/off key lets you make or receive

calls without lifting the handset. This is referred to as “handsfree operation”.

The speaker on/off key enables the speaker and

microphone on your set. You can hear the caller through the speaker; you can speak to the caller

through the microphone located on the bottom

right corner of your SUPERSET qTM set. The section “Handsfree Operation” gives the procedures for using your SUPERSET 4 set in the handsfree mode.

,The other type of handsfree operation available is

Automatic Answer. See AUTO ANS.

mic. on/off

The mic. on/off key lets you consult privately during a handsfree call. When you press the mic. on/offkey, the speaker is kept on, but the microphone is turned off.

The caller cannot hear you, but you can hear the caller through the set’s speaker. In this way, you can talk to someone privately in your office without the caller hearing.

During handsfree operation, the words “MIC ON” appear in the Feature Display. This means the

microphone is on. When you press mic. on/off, “MIC ON” disappears. In this way, you can doublecheck that the microphone is turned off when you use the mic. on/off feature.

I-14 Overview

ADJUSTING YOUR SET

Before using your SUPERSET 41M set, you may want

’ to adjust the Speaker Volume and Ringer Volume

Controls and the Ringer Pitch Control. By adjusting the Ringer Pitch Control differently from everyone else’s, you will be able to identify your own phone when it is ringing. With time, you will also be able

to recognize whose phone is ringing, by the pitch

of the ringer.

To adjust the Speaker Volume Control

Move the Speaker Volume Control 111 on the upper left corner of the set to the left and right to respectively decrease and increase the volume.

Overview 1-15

ADJUSTING YOUR SET

To adjust the Ringer Volume Control

Move the Ringer Volume Control [21 on the upper left corner of the set to the left and right to respectively decrease and increase the volume.

To adjust the Ringer Pitch Control

Adjust the Ringer Pitch Control [3] under your SUPERSET qTM set by inserting a small screwdriver into the small recessed hole under the set and turning it to the left and right to respectively raise and lower the pitch.

I-16 Overview

TONES AND RINGS

To help you identify the origin of a call . . .

your telephone system may be programmed with distinctive rings, as follows:

internal calls - regular single rings

external calls -

regular single rings

callbacks - one quick ring followed by three

regular single rings

Line Appearance Ring Options

Each line appearance on your set may be programmed with one of the following ring options: ring, no ring, or delay ring.

Ring The line appearance will ring as soon as an incoming call is received.

No Ring With this option, a secondary line appearance will flash to indicate a call on the line, but it will not ring. Only your prime line appearance will ring.

one double ring followed by

Delay Ring With this option, a secondary appearance will only ring after a programmed delay, in order to allow the prime line user to answer it first. The secondary line. appearance indicator flashes to indicate the call, but only rings after a programmed timeout.

Your telephone system also has . .

a number of tones to inform you of the progress of your call. The tones are the telephone’s way of

Overview 1-17

TONES AND RINGS

telling you what is going on. The various tones and rings are described below.

Busy lone Regular long pulses (beeep-beeep-beeep) - heard when the number you dialed is busy.

Callback Ring One short ring followed by three regular rings, heard when the callback you set rings your phone.

Camp-on Tone

One (internal call waiting) or two (external call waiting) short beeps, heard during a conversation when you have an incoming call waiting to be

answered.

Conference Tone One short beep, that may be heard, depending on the way the system is programmed, before a new

party on a public network line joins a Conference Call. If it is heard, the beep is repeated every 15

seconds for the entire duration of the call. Expensive Warning Tone

Four short beeps, before the call is completed. If your system has Automatic Route Selection (ARS), you will hear this tone when no inexpensive routes are available for your long-distance call. The tone is a warning that your call is going to take the most expensive route.

Interrupted Dial Tone Several rapid pulses followed by dial tone, heard

when you lift the handset to indicate Call

Forwarding has been activated. Message Waiting Ringing

Three rapid rings (ring-ring-ring) heard when you

have a message waiting.

1-18 Overview

TONES AND RINGS

Override Tone Short beep, heard by all parties in a conversation when someone Overrides (intrudes into) a call. This beep is heard every two seconds, during the entire call.

Reorder Tone Rapid pulse (bip-bip-bip-bip) - heard when a

feature is not available to you. The feature is not in

your Class of Service or you have dialed an invalid number.

Transfer Dial Tone Three rapid pulses (bip-bip-bip-beeeee) - heard as

soon as you press transhonf to transfer a call to another extension.

Overview 1-19

CALL HANDLING FEATURES

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