Mitel 5700 User Guide

User Guide

Release 1.1

Notice

The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL

). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic or mechanical - for any purpose without written permission from Mitel Networks Corporation.

Trademarks

Mitel Networks and the MITEL logo are trademarks of Mitel Networks Corporation.

VCON is a trademark of VCON Ltd.

Microsoft, Windows, NetMeeting and the Microsoft Internet Explorer logo are registered trademarks or trademarks of Microsoft Corporation.

Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.

Revision A

March 2003

ii Mitel Networks 5760 VCA User’s Guide

Limited Warranty

Mitel Networks Corporation warrants the Product identified by the serial number indicated on the HARDWARE either accompanying the SOFTWARE or purchased separately will be free from defects in materials and workmanship under normal use and service for a period of ONE (1) year from the date of receipt. This Limited Warranty shall not apply to any product that in the opinion of Mitel Networks Corporation has not been installed or upgraded according to accompanying documentation from Mitel Networks Corporation or been subject to misuse, misapplication, negligence or accident while in the hands of the purchaser. Mitel Networks Corporation warrants that SOFTWARE will perform according to accompanying user documentation for a period of 90 (ninety) days from the date of receipt; replacement SOFTWARE will be warranted for 90 (ninety) days from the date of receipt.

GRANT OF LICENSE Mitel Networks Corporation grants the Purchaser a nonexclusive and non-transferable license to use the SOFTWARE product and to make one copy solely for backup or archival purposes, which may include user documentation provided via online or other electronic form. Additional copies may not be made, nor may anyone else be allowed to copy or otherwise reproduce any part of the licensed software without prior written consent of Mitel Networks Corporation.

LIABILITIES Mitel Networks Corporation’s entire liability and the Purchaser’s exclusive remedy shall be at Mitel Networks Corporation’s option, either return of the price paid or repair/replacement of the Product not meeting Mitel Networks Corporation’s declared Limited warranty. Mitel Networks Corporation or its suppliers shall not be liable in any event to anyone for any indirect, incidental, consequential, special or exemplary damages including without limitation damages for loss of business profits, business interruptions, business information or other pecuniary loss arising out of the use of or inability to use the said Product even if advised of the possibility of such damages. In any case, Mitel Networks Corporation’s entire liability under any provision of this agreement shall be limited to the amount actually paid by the Purchase for the Product.

Modifications

The FCC requires the user to be notified that any changes or modifications made to this system that are not expressly approved by Mitel Networks Corporation may void the user’s authority to operate the equipment.

Mitel Networks 5760 VCA User’s Guide iii

Safety Notice

When you use the 5760 VCA system, observe the following safety guidelines:

Make sure that the voltage of the power supply matches the AC power available at your location:

! 115 V/60 Hz in most of North and South America and some Far Eastern

countries such as Japan, South Korea and Taiwan.

! 230 V/50 Hz in most of Europe, the Middle East and the Far East.

Make sure the monitor and attached accessories are electrically rated to operate with the AC power available in your location.

Plug the accessories’ power cables into properly grounded power sources. These cables are equipped with three-prong plugs to help ensure proper grounding.

Do not use adapter plugs or remove the grounding prong from a cable. If you must use an extension cable, use a three-wire cable with properly grounded plugs.

Make sure that nothing rests on the cables and that the cables are not located where they can be stepped on or tripped over.

Do not spill food or liquids on the system or accessories.

Keep the system away from radiators and heat sources, and do not block cooling vents.

iv Mitel Networks 5760 VCA User’s Guide

Regulatory Notices

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

– Reorient or relocate the receiving antenna.

– Increase the separation between the equipment and receiver.

– Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

– Consult the dealer or an experienced radio/TV technician for help.

CAUTION:

To comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules, only Mitel Networks 5760 Video Conference Appliance original equipment should be used. All cables used to connect the 5760 VCA and peripherals must be shielded and grounded. Operation with non-certified accessories or non-shielded cables may result in interference to radio or television reception.

Mitel Networks 5760 VCA User’s Guide v

For Users in Canada

NOTICE: The Industry Canada Label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

CAUTION

Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

vi Mitel Networks 5760 VCA User’s Guide

Pour les utilisateurs au Canada

AV I S :

Le label d’Industrie Canada identifie le matériel homologué. Ce label certifie que le matériel est conforme aux normes de protection, d’exploitation et de sécurité des réseaux de télécommunications, comme le prescrivent les documents concernant les exigences techniques relatives au matériel terminal. Le Ministère n’assure toutefois pas que le matériel fonctionnera à la satisfaction de l’utilisateur.

Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de l’opérateur local de télécommunication. Le matériel doit également être installé suivant une méthode acceptée de raccordement. L’abonné ne doit pas oublier qu’il est possible que la conformité aux conditions énoncées ci-dessus n’empêche pas la dégradation du service dans certaines situations.

Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur. L’opérateur de télécommunications peut demander à l’utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l’utilisateur ou à cause de dysfonctionnnement.

Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils, de mise à la terre, de la source d’énergie électrique, des lignes téléphoniques et des canalisations d’eau métalliques, s’il y en a, sont raccordés ensemble. Cette précaution est particulièrement importante dans les régions rurales.

Avertissement

L’utilisateur ne doit pas tenter de faire ces reccordements lui-même; il doit avoir recours à un service d’inspection des installations électriques, ou à un électricien, selon le cas.

Mitel Networks 5760 VCA User’s Guide vii

Conformance to EC Directives

The “CE” mark is affixed to this product to demonstrate conformance to the R&TTE directive (99/05/EC) (Radio Equipment and Telecommunications Terminal Equipment Directive).

Declaration of Conformity

We, VCON Ltd.

PO Box 12747 22 Maskit Street Herzliya 46733 Israel

Declare under our sole responsibility that the product:

Mitel Networks 5750, 5760 and all associated peripherals manufactured by VCON Ltd.

To which this declaration relates is in conformity with the essential requirements specified in Article 3.1 (a) and 3.1 (b) of:

Directive 99/05/EC (Radio Equipment and Telecommunications Terminal Equipment Directive)

For a copy of the Original Signed Declaration (In full conformance with EN45014) please contact the Regulatory Approvals Manager at the above address.

viii Mitel Networks 5760 VCA User’s Guide

About This User’s Guide

This User’s Guide explains how to videoconference with the Mitel Networks™ 5760 Video Conference Appliance. The chapters emphasize a how-to approach, and include detailed instructions for participating in conferences and getting the most out of the system’s capabilities.

The following chapter summary briefly describes this guide’s contents:

Chapter 1 Welcome to the 5760 Video Conference

Appliance

Introduction to the 5760 VCA and its components.

Chapter 2 Getting Started

Instructions for starting the 5760 VCA, navigating within dialog boxes, and making calls with the Manual Dialer.

Chapter 3 Videoconferencing Basics

Instructions for answering calls; creating, editing and deleting Phone Book entries; using Phone Book entries to start calls; and calling through a gateway.

Chapter 4 Network Configuration

Setting up the 5760 VCA’s network configuration and various communication properties.

Chapter 5 Video and Audio Adjustments

Adjusting the video (monitors, cameras, display settings) and audio quality of videoconferences.

Chapter 6 Video over IP

Summary of the H.323 Recommendation and description of an H.323 Video Over IP solution.

Chapter 7 Multi-Party Conferencing with Interactive

Multicast

Instructions for participating in Interactive Multicast conferences.

Chapter 8 Multi-Party Videoconferencing Through an MCU

Instructions for participating in a multi-party videoconference through an H.320-based Multipoint Control Unit.

Mitel Networks 5760 VCA User’s Guide ix

Chapter 9 Telephony Exchange Functions

Description of exchange functions (such as call forwarding, call pickup, call transfer, and inviting additional parties) that are available if the 5760 VCA is managed by a Mitel Networks 5700 Voice First Application.

Chapter 10 Data and Application Sharing

Procedures for setting up data sharing and opening a data connection with a remote party.

Chapter 11 Web-Based Remote Management

Instructions for setting various 5760 VCA configuration properties over the Internet from a remote computer.

Chapter 12 Troubleshooting

Suggestions for solving possible issues.

Chapter 13 System Security

Description and procedures of available system security options for the 5760 VCA.

Appendix A Setting Up The 5760 VCA

Instructions, drawings and cautions describing how to connect the 5760 VCA’s components and accessories.

Appendix B Multi-language Interface

Procedure for changing the language of the 5760 VCA menus and dialog boxes.

Appendix C Software Upgrade

Instructions for upgrading to the latest software version from a previous version.

x Mitel Networks 5760 VCA User’s Guide

Mitel Networks Technical Support

This User Guide was designed to help you use your Mitel Networks Videoconferencing system easily and to enjoy its many features.

If a situation occurs that is not covered by the supplied documentation, please request help from our Technical Support channels.

" To request technical support

! Contact your local Mitel Networks distributor, and request assistance from

its technical support department.

Mitel Networks 5760 VCA User’s Guide xi

xii Mitel Networks 5760 VCA User’s Guide

TABLE OF CONTENTS

1 Welcome to the 5760 Video Conference Appliance. . . . . . . . . . . 1-1

1.1 5760 VCA Models ................................................................................ 1-1

1.2 5760 VCA Features .............................................................................. 1-2

1.3 5760 VCA System Components ........................................................... 1-4

Package Checklist ................................................................................. 1-4

5760 VCA Main Unit ........................................................................... 1-5

Remote Control..................................................................................... 1-6

Tabletop Microphone............................................................................ 1-6

Optional Accessories Supplied by Mitel Networks .............................. 1-6

2 Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

2.1 Starting the 5760 VCA ......................................................................... 2-1

2.2 The Remote Control.............................................................................. 2-2

2.3 5760 VCA Screens................................................................................ 2-3

2.4 Navigating in 5760 VCA ...................................................................... 2-4

Moving Around the Menus and Dialog Boxes ..................................... 2-4

Entering Data ........................................................................................ 2-6

2.5 Starting a Videoconference from the Manual Dialer............................ 2-7

Before Calling....................................................................................... 2-7

Calling Through the Manual Dialer...................................................... 2-7

Starting a Videoconference Call over IP (Network Connection) ......... 2-8

Starting a Videoconference Call over ISDN Lines............................... 2-9

3 Videoconferencing Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

3.1 Videoconferencing in Voice First Mode .............................................. 3-1

3.2 Videoconferencing in non-Voice First Mode ....................................... 3-2

Answering Videoconferencing Calls .................................................... 3-2

Adding New Phone Book Entries ......................................................... 3-3

Starting Videoconferences.................................................................... 3-8

Dialing Options - ISDN Dialing Types .............................................. 3-10

Ending Videoconferences ................................................................... 3-15

4 Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

4.1 Communication and Network Configuration ....................................... 4-1

Location of the 5760 VCA.................................................................... 4-3

LAN Connection and Registration ....................................................... 4-4

H.323 Network Registration and Properties ......................................... 4-5

ISDN Switch Type.............................................................................. 4-13

ISDN Phone Numbers ........................................................................ 4-13

SPID Numbers .................................................................................... 4-14

5760 VCA Guide xiii

Table of Contents

4.2 Testing Network Configuration........................................................... 4-15

LAN Status ..........................................................................................4-15

ISDN Status.........................................................................................4-16

5 Video and Audio Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

5.1 Adjusting the Video...............................................................................5-1

Adjusting the Camera Color Settings....................................................5-1

Monitor Configurations.........................................................................5-3

Selecting the Current Camera................................................................5-4

Controlling the Camera ......................................................................... 5-6

Display Modes.......................................................................................5-8

Sending and Requesting Still Images....................................................5-9

Adjusting Quality of LAN Calls .........................................................5-11

5.2 Adjusting the Audio ............................................................................5-13

Adjusting the Volume .........................................................................5-13

Automatically Muting the Microphone During Incoming Calls .........5-14

Choosing a Microphone ......................................................................5-15

Setting Mixing Options ....................................................................... 5-16

Setting Audio Options for Special Environments ...............................5-17

Setting Audio Gain Levels ..................................................................5-18

6 Video over IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

6.1 H.323 Recommendation ........................................................................ 6-1

Equipment ............................................................................................. 6-1

Services ................................................................................................. 6-1

Packet Based..........................................................................................6-2

6.2 Conferencing Systems...........................................................................6-3

6.3 Multipoint Conference Units (MCUs) .................................................. 6-5

6.4 Gatekeepers ...........................................................................................6-7

6.5 Gateways ...............................................................................................6-8

6.6 5700 Voice First Application ................................................................6-9

7 Multi-Party Conferencing with Interactive Multicast . . . . . . . . . 7-1

7.1 Entering an Interactive Multicast ..........................................................7-2

7.2 Participating in an Interactive Multicast................................................7-3

Requesting the Floor .............................................................................7-3

Returning the Floor ...............................................................................7-4

Sending a Message to the Chair ............................................................ 7-5

8 Multi-Party Videoconferencing Through an MCU. . . . . . . . . . . . 8-1

8.1 Multipoint Control Units (MCUs)......................................................... 8-1

8.2 Joining an MCU Videoconference ........................................................8-2

xiv 5760 VCA Guide

Table of Contents

8.3 Managing the MCU Videoconference .................................................. 8-3

Multi-party Videoconference Management in H.320 MCUs ............... 8-4

9 Telephony Exchange Functions . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1

9.1 Registering to the 5700 VFA ................................................................ 9-2

9.2 Calling Other Registered Users ............................................................ 9-3

9.3 Call Exchange Services ........................................................................ 9-4

Call Forward ......................................................................................... 9-4

Call Pickup............................................................................................ 9-6

Call Transfer ......................................................................................... 9-7

Inviting Additional Parties to a Videoconference................................. 9-8

Simplified Gateway Dialing ............................................................... 9-10

Connecting to an MCU Videoconference........................................... 9-11

10 Data and Application Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1

10.1 Setting Up Data Sharing ..................................................................... 10-2

10.2 Opening a Data Connection................................................................ 10-3

11 Web-Based Remote Management . . . . . . . . . . . . . . . . . . . . . . . . 11-1

11.1 Web-Based Management Features ..................................................... 11-5

Network Configuration ....................................................................... 11-5

Display Image ..................................................................................... 11-6

Status Monitoring ............................................................................... 11-8

12 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-1

12.1 System Diagnostics............................................................................. 12-1

12.2 Main Unit and Standard Accessories ................................................. 12-4

12.3 IP Network.......................................................................................... 12-5

12.4 ISDN Network .................................................................................... 12-6

12.5 Data Sharing ...................................................................................... 12-7

13 System Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-1

13.1 Setting a Security Password................................................................ 13-2

13.2 Security Properties.............................................................................. 13-3

13.3 Locking the System ............................................................................ 13-3

A Setting Up The 5760 VCA

A.1 Before Setting Up .................................................................................A-1

A.2 Setting Up the Basic Components ........................................................A-1

Single and Dual TV Monitor Configurations .......................................A-1

Basic 5760 VCA Connections ..............................................................A-2

Optional 5760 VCA Connections .........................................................A-4

5760 VCA Guide xv

Table of Contents

B Multi-language Interface

C Software Upgrade

1.1 Installing the Upgrade Utility ............................................................... C-1

1.2 Getting the New Software Version....................................................... C-2

A.3 Running the Upgrade Program............................................................. C-2

A.4 Applying the New Upgrade.................................................................. C-4

A.5 Post-Upgrade Procedures ..................................................................... C-5

A.6 Installer Mode....................................................................................... C-5

A.7 Software Key Upgrade ......................................................................... C-6

xvi 5760 VCA Guide

1WELCOME TO THE 5760 VIDEO

ONFERENCE APPLIANCE

The Mitel Networks™ 5760 Video Conference Appliance is a set-top appliance that operates over both IP and ISDN networks. Designed for small to medium-sized conference rooms, it sits conveniently on top of a TV monitor. The 5760 VCA is simple to use and delivers high-quality group system performance.

1.1 5760 VCA Models

The 5760 VCA is available in the following models, supporting various communication interfaces and bandwidths:

Standard Provides a single ISDN Basic Rate Interface (BRI)

connection at 128 Kbps and a LAN connection for up to 768 Kbps.

Enhanced Provides three ISDN BRI connection up to 384 Kbps

and LAN connection up to 768 Kbps.

The 5760 VCA models meet technical recommendations prescribed in the H.323 and H.320 ITU-T standards for networking.

! H.323 is the worldwide accepted standard for transmitting video, audio and

data across local-area and wide-area networks (LANs and WANs) using the Internet Protocol (IP).

! H.320 is the worldwide accepted standard for transmitting video, audio and

data over WANs, including narrow-band Integrated Subscriber Digital Networks (ISDN).

Mitel Networks 5760 VCA User’s Guide 1-1

Chapter 1 Welcome to the 5760 Video Conference Appliance

1.2 5760 VCA Features

The 5760 VCA provides several distinctive attributes and features which makes it an ideal solution for many group videoconferencing environments:

! Superior video and audio streaming quality

The 5760 VCA includes award-winning technology and solutions for maintaining high quality during video, audio and control transmissions. It supports H.261 and H.263 video transmission as well as G.711, G.722 and G.728 audio transmission. Features such as Automatic Buffering, Automatic Lip Synch Enabling, Acoustic Echo Cancellation (AEC), Automatic Gain Control (AGC) and Automatic Noise Suppression (ANS) provide superior performance.

! 5700 Voice First Application Support

Mitel Networks 5700 Voice First Application (5700 VFA) provides centralized management of an organization’s videoconferencing network. If the 5760 VCA logs into an 5700 VFA server, it receives gatekeeper services, bandwidth management, remote call initiations, and telephony functions, such as call forwarding, call pickup, call transfer, ad-hoc videoconferencing, and IPto-ISDN connection through a gateway.

When the 5700 VFA is connected to a 3300 Integrated Communications Platform (ICP), users with video endpoints at their desktop can add video to an audio call by simply pressing a key on a 5020/5220 IP Phone.

! Quality of Service (QoS)

PacketAssist™ Architecture preserves optimum quality of your videoconference according to available bandwidth and network traffic. The 5760 VCA applies mechanisms such as IP Precedence to prioritize the video, audio and control bits, and DiffServ to transfer packets according to the 5760 VCA’s specific needs.

! Participation in Interactive Multicast

Using Mitel Networks Interactive Multicast, all parties in the videoconference see and hear the same video, audio, and data sharing. 5760 VCA users may temporarily receive the floor, in which their video and audio are seen by the other parties until the floor returns to the session’s controller (Chair).

! H.323 and H.320 Multipoint Videoconferencing

In multipoint videoconferencing through a Multipoint Control Unit (MCU), the parties may see and switch among the video of several participants, through functions such as Continuous Presence and Voice-Activated Switching.

1-2 Mitel Networks 5760 VCA User’s Guide

Chapter 1 Welcome to the 5760 Video Conference Appliance

Dual Monitor Configuration

A second TV monitor may be connected to the 5760 VCA. One monitor displays the local video and the system interface, and the other monitor displays the remote video.

! Far End Camera Control (FECC)

If you permit, the remote party may control the positioning of your camera.

! Audio Input Gain Control

The gain level of microphone and Line In audio may be adjusted, in order to provide optimum sound quality regardless of the audio input device.

! Data and Application Sharing

If a data connection is opened during an H.320 videoconference (over ISDN), both parties can see and work together on the same program, and transfer files to each other. Data sharing requires the connection of personal computers or laptops to both parties’ videoconferencing systems.

! Remote Management Through a Web Browser

From any computer on the same network as your 5760 VCA, various configuration changes may be made. Network configuration, still image viewing, and connection status may be accessed through Microsoft® Internet Explorer 5 or higher.

! Remote Software Upgrade

The Falcon IP’s software version may be upgraded, using the Falcon IP Upgrade Utility, from a 5700 VFA (if the 5760 VCA is logged into it) or another computer at a remote location.

! Multi-language Interface

The standard 5760 VCA version provides menus, commands and options in several languages.

! System Security

Administrators may restrict access to the system’s configuration, prevent unauthorized outgoing calls, or lock the system completely.

Mitel Networks 5760 VCA User’s Guide 1-3

Chapter 1 Welcome to the 5760 Video Conference Appliance

1.3 5760 VCA System Components

The 5760 VCA is a complete set-top videoconferencing appliance. All the components required for connecting and installing the 5760 VCA are supplied, according to the purchased model. In addition, optional accessories are available for enhancing the abilities of the standard system (see “Optional Accessories Supplied by Mitel Networks” on page 1-6). The software is preinstalled.

Package Checklist

Before setting up the 5760 VCA for the first time (see “Before Setting Up” on page A-1), carefully unpack it. Check that the listed items are included, in accordance with the supplied product.

If anything is missing or damaged, contact your local Mitel Networks distributor as soon as possible.

5760 VCA Components

Component Part

5760 VCA Main Unit #

Remote Control with 2 AAA batteries installed ACC00036

Accessories Kit Box KIT00034 #

Tabletop Microphone #

Power Supply #

5760 Video Conference Appliance CD-ROM #

Wide Angle Lens Optional

Scotchmate LOOP - PLA03010 #

Scotchmate LOOP - PLA03011 #

Communication cable (LAN/ISDN) CAB42001 # (4)

Serial DTE (Lap Link) cable CAB42003 #

TV S-Video cable CAB72008 #

TV Composite cable CAB72009 #

1-4 Mitel Networks 5760 VCA User’s Guide

Chapter 1 Welcome to the 5760 Video Conference Appliance

Component Part

Camera S-Video cable CAB90051 #

Camera Composite cable CAB72010 #

AC Power Cord #

LAN Cross cable CAB42005 Optional

5760 VCA User’s Guide #

Quick Reference Dialing Card #

Registration/Warranty #

5760 VCA Main Unit

The Main Unit contains the videoconferencing card, software for operating the system, a built-in Pan/Tilt/Zoom (PTZ) camera, and various connectors located on the rear panel for connecting the other components and accessories.

The PTZ camera is either NTSC or PAL (depending on the video format prevalent in your region) and includes a receiver for detecting infrared signals from the handheld remote control. The camera is controlled through the system software by the remote control. You can pan, tilt and zoom the camera in a wide range of directions.

NOTE Your camera may look different from the one shown here.

Mitel Networks 5760 VCA User’s Guide 1-5

Chapter 1 Welcome to the 5760 Video Conference Appliance

Remote Control

The hand-held remote control provides quick and easy access to all functions. The most frequently-used functions are accessed by pressing the buttons located on the top of the remote control. Less-frequently used buttons, such as the Menu button and the SoftKeys, are shielded by a sliding cover. Infrared signals are sent out from the bulb at the top of the remote control and are picked up by the receiver on the camera unit.

NOTE Use alkaline-type batteries in the remote control.

For more details about the remote control buttons, see “The Remote Control” on page 2-2.

Closed

Opened

Tabletop Microphone

The supplied tabletop microphone is a high-performance audio input device. Its working range covers more than 6 meters (20 feet) at 360 transfers the full range of speaker audio.

°. The microphone

Optional Accessories Supplied by Mitel Networks

The following optional accessories can be connected to the 5760 VCA:

Additional Cameras

Wide Angle Lens For the main unit camera (depending on actual model).

1-6 Mitel Networks 5760 VCA User’s Guide

A second camera can be connected to the additional Composite connector on the 5760 VCA, and/or you can add an S-Video camera instead of the document camera.

2GETTING STARTED

This chapter explains how to operate the 5760 VCA and how to make a call. It includes the following sections:

2.1 Starting the 5760 VCA

Make sure the system is set up, the TV monitor is on, and the cables are connected properly. See “Setting Up the Basic Components” on page A-1.

" To start up the 5760 VCA

1. On the back of the Main Unit, press the PWR button on, marked (I).

2. Wait until the Guide Screen appears, containing the local video image.

The local video appears in the full-screen for several seconds.

Next, a new screen advises you to wait.

Then the Guide Screen appears, and the 5760 VCA is ready to make and receive calls.

Guide Screen

If the Guide Screen does not appear after 3 minutes from the time you started the system, see Chapter 12, “Troubleshooting”.

Mitel Networks 5760 VCA User’s Guide 2-1

Chapter 2 Getting Started

2.2 The Remote Control

Use the remote control to manage the 5760 VCA. Operate the remote control within six meters of the 5760 VCA unit.

Open Phone Book/ Start call

Disconnect call

View status

Display control

Arrow buttons

Zoom out

Lower volume

Access Multicast / Multipoint control

Not used by 5760 VCA

Display Main menu

Soft keys

On-screen Help

Select preset position

Close dialog box

Picture in picture (PIP)

Select button

Zoom in

Raise volume

Mute audio SPKR (left), MIC (right)

Select camera

Number pad

Speed dial

Send still image

Set a preset position

2-2 Mitel Networks 5760 VCA User’s Guide

Request still image

Mute video

Chapter 2 Getting Started

2.3 5760 VCA Screens

The 5760 VCA screens provide an efficient videoconferencing environment. The types of elements displayed by the system are:

Guide Screen

! Indicates that the 5760 VCA is operational and

provides a home screen.

! <Dial>, <Menu>, <Status> and <Help> are active.

! Two sets of diagnostic icons on the Guide Screen

indicate whether the communication lines are connected (green) or unconnected (gray):

ISDN BRI lines (1 for Model 1; up to 3 for Model 3).

LAN (IP) connection.

Dialog Boxes 5760 VCA’s dialogs provide on-screen information. They

can contain checkbox options, menu options, and dataentry boxes. Press the arrow buttons to move among the options and boxes.

Tabs Some dialogs contain various tabs, which are related sets

of categorized options.

! Press the up and down arrows to move among tabs.

! Press the right arrow to open a dialog.

! Press the left arrow to leave a dialog and move among

the tabs again.

SoftKey Guide The four colored keys located on the covered part of the

remote control are the SoftKeys. SoftKey functions change according to the status of the system and the displayed dialog. The SoftKey Guide at the top of the screen indicates the current functions.

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Active Keys Guide The Active Keys Guide on the left of the screen indicates

which buttons on the remote control are currently active.

" To display the Active Keys Guide

1. From the Main Menu, choose Options.

2. Select View Active Keys.

3. Press OK to apply the change and close the dialog box.

2.4 Navigating in 5760 VCA

Whether making videoconference calls or setting configurations, you use the supplied remote control to navigate and enter information.

Moving Around the Menus and Dialog Boxes

To perform various functions, you must access the system’s menus and dialog boxes. Many dialog boxes are divided into tabs (groups of related options and configuration properties). This section explains how to navigate among the menus, dialog boxes and tabs, and how to select entries or items.

" To navigate using the remote control

Press the arrow buttons.

! To move along tabs or entries in dialog boxes, press the up and

down arrows.

! To enter a tab or an entry inside a dialog box, press the right arrow.

! To exit a tab, press the left arrow.

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Ta bs

To select an option

1. Navigate to the menu or checkbox option.

2. Press the Select button, located in the middle of the arrow buttons.

Chapter 2 Getting Started

Entries

To deselect an option, press the Select button again.

" To close a dialog box

To apply changes and close the dialog box, press <OK>.

-or-

To close a dialog box without applying changes, press <Cancel>.

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Entering Data

Some dialog boxes contain text boxes for entering data.

" To enter numbers in a text box

1. Enter numbers by pressing the number pad’s keys on the remote control. Press the appropriate remote control key repeatedly until the character you want appears.

" To enter alphabetical characters

1. Navigate to the box in the dialog where the data is to be entered.

2. Press the yellow KEYBOARD SoftKey on the remote control. The on-

If you make a mistake, press <Clear>.

screen keyboard appears.

On-screen Keyboard for Alphanumeric Data Entry

To enter lower case letters, press the red LWR CASE SoftKey on the remote control. To enter upper case letters, press the red SoftKey again.

3. Press the arrow keys to navigate to the character you want to enter.

4. Press the Select button to select the character.

If you make a mistake, select the DEL button on the on-screen keyboard.

5. Press <OK> to close the keyboard. The characters you selected are entered in the dialog box.

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2.5 Starting a Videoconference from the Manual Dialer

Numbers dialed in the Manual Dialer are not stored in the Phone Book. It is more efficient to store frequently repeated destinations in the Phone Book. See “Adding New Phone Book Entries” on page 3-3.

Before Calling

Before you start a videoconference, you can mute the microphone to ensure that the other side does not overhear a local discussion before you notice that the connection is made. See “Adjusting the Volume” on page 5-13.

Calling Through the Manual Dialer

To open the Manual Dialer, press any number button when the screen is clear of dialog boxes.

" To dial through the Manual Dialer with the Number Pad

1. To dial a number, press the buttons on the Number Pad.

The Manual Dialer dialog box appears, with the previously-used tab (LAN or ISDN) open. The numbers that you press appear in the box of this tab.

" To dial through the Manual Dialer with the Phone Book

1. Press <Dial>. The Phone Book screen appears.

2. Press the blue MANUAL DIAL SoftKey. The Manual Dialer dialog box appears.

Press the left arrow to enter the tabs and then press the up or down arrow

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3. If you want to dial through a connection (ISDN or LAN) other than the one automatically opened, press the left arrow to enter the tabs and then press the up or down arrow.

4. To make a LAN call, see “Starting a Videoconference Call over IP (Network Connection)” on page 2-8. To make an ISDN call, see “Starting a Videoconference Call over ISDN Lines” on page 2-9.

Starting a Videoconference Call over IP (Network Connection)

To dial the remote party through a LAN connection, open the LAN tab.

LAN tab

Enter an IP address, DNS name, or User Number

Press the right arrow button to select the maximum bandwidth

Manual Dialing Over a LAN

" To dial through the LAN connection

1. Enter the IP Address, DNS name or User Number of the party (when entering an IP address, do not enter leading zeroes).

IP Address Example: 123.123.123.123 DNS Name Example: john.bestcorp.com Station Name Example: HeadOffice User Number Example: 102

2. Navigate to the Bandwidth value and press the right arrow button until

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